symantec partner portal receives support upgrade (slides)
DESCRIPTION
http://ITChannelPrograms.com SUMMARY SLIDES: The Symantec Partner Portal is receiving an upgrade that changes a number of features of this online support tool. Find out more here. Copyright (C) SP Home Run Inc. SP Home Run is a registered trademark of SP Home Run Inc. All worldwide rights reserved.TRANSCRIPT
![Page 1: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/1.jpg)
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Courtesy of the
Small Business Computer Consulting Blog
http://blog.sphomerun.com Creative Commons Image Source: Flickr Dell's Official Flickr Page
Symantec Partner
Portal Receives
Support Upgrade
![Page 2: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/2.jpg)
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Symantec
Partner Companies
May Wish to See
What This Means
for Them
![Page 4: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/4.jpg)
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According to
Symantec,
the Upgrade is a
Way of Improving
![Page 5: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/5.jpg)
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The User
Experience
for Partners
![Page 6: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/6.jpg)
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What the Update
Means
![Page 7: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/7.jpg)
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Partner Companies
Should See Better
Functionality
![Page 8: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/8.jpg)
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With the Features
Symantec Refers to
as Chat and Online
Case Submission
![Page 10: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/10.jpg)
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The Upgrade Will
Enable Partners
to Obtain Rapid
Answers to Basic
Support Questions
![Page 11: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/11.jpg)
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Online Case
Submission
![Page 12: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/12.jpg)
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Partners Will be
Able to Choose
Their Symantec
Support Contract
![Page 13: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/13.jpg)
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At the Time
They Log a Case
![Page 15: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/15.jpg)
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Some Issues
Partners Should
Note Include the
Following
![Page 16: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/16.jpg)
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• Chat is Available
Only in English
![Page 17: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/17.jpg)
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• To Log a Case
for a Customer,
a Partner
Company
Must be
![Page 18: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/18.jpg)
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a Designated
Contact on the
Customer's
Symantec
Contract
![Page 19: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/19.jpg)
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• Partners Will
Not be Able to
See Cases
Created By
Customers
![Page 20: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/20.jpg)
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• The Case
Escalation
Process is the
Same as Before
![Page 22: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/22.jpg)
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They May Wish to
Study the FAQ
and Video
Without Delay
![Page 23: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/23.jpg)
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Does Your
Company Use the
Symantec Partner
Portal?
![Page 24: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/24.jpg)
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Please Share Your
Comments Below
![Page 25: Symantec Partner Portal Receives Support Upgrade (Slides)](https://reader034.vdocument.in/reader034/viewer/2022052600/5583d3f3d8b42a82768b5046/html5/thumbnails/25.jpg)
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