systar proprietary and confidential information – all rights reserved. event processing in...
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Systar Proprietary and Confidential Information – All Rights Reserved.
Event Processingin
Business Activity Monitoring(“BAM”)
Event Processing Symposium March 15, 2006
Anthony Lopresti – Sales Engineer
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The Business Problem
Major International Shipping & Logistics CompanyPost-9/11 Security Procedures for shipments into Canada
Each package airbill must be processed by Canadian Customs prior to aircraft departing from the USStiff fines per non-compliant package: $2,000
13 Flights to Canada per day1000s of packages per flight
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High-level Process
Airbill Management
System
Clearance Information
Manager
Canadian Customs
Broker
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Solution
Business Process is monitored from 3 different anglesBusiness process executionData flow and applicationInfrastructure
~300 different entities monitored (Flights, Applications, Data Flows, Queues/Topics, Databases, etc.)750+ indicators being correlated, baselined, trended, forecasted and rolled-up into KPIsAutomatic correlation analysis is performed through sophisticated event-processing algorithm when positive/negative deviating KPIs from the norm are detected to find cause-effect and service-impact scenarios
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Unique Business Value
Ensuring Business Processes unfold as expected, according to business commitments and customer expectations
All flights leave on timeAll packages are delivered on time
Reducing the latency between when information is measured and decisions are made to seize business opportunities faster
Real-time analysis allows for “acceptable” fines (i.e. don’t hold up entire flight because of a couple of fines)
Pro-active monitoring of the end-to-end business process through early warningsBig operational efficiency improvements:
Automated surveillance vs. manual beforeAlert the right person at the right time vs. mass alerts in a hurry where only a couple of people out of 20 are concern by the eventReduced Mean-Time-To-RepairIdentification of recurring “fracture-points” leading to process improvementBetter inter-departmental communication
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Event Processing Techniques
Impact AnalysisEvaluating the impact of a problem on the progress of the business activity or key performance indicator
Business context AnalysisEvaluate abnormal activity in contextEvaluate business performance by product and regions
Root-Cause AnalysisDetermining the cause of the problem: business for Operations; technical for the Application Support Group
Risk Analysis and PredictabilityWhen problems arise, evaluating the remaining maneuvering room to reach operational objectives
BaselineDetermining “normal” behavior and comparing real behavior with the baselined norm.
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Event-driven architecture
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A powerful event-driven inference engine
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Commercial Software Components
Systar BusinessBridgeTM receiving data from:HP OpenViewOracleSybaseWMITibco/JMSWebsphereMQOmegaMon
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Challenges
Business Process being monitored was newBusiness Process was constantly changing during implementationDeadline imposed by regulation