system administrator’s manual - amtel · 700 series — new features...

Direct-Line 700 Series

System Administrator’s

Manual

Programming and Installation

Congratulations and thank you for choosing the

Amtel Direct-Line™ system as your means of

intra-office communication and message delivery.

Over the years, Amtel products have proven to be an

invaluable and integral part in the overall efficiency of a

business. Using our state-of-the-art Amtel Direct-Line

system ensures that communications are handled easily

and efficiently.

Since 1978, Amtel Systems Corporation has remained

the leader in visual text communication intercom

systems by focusing on customer needs and being

responsive to the ever changing communications

technology. We maintain the highest quality in the

manufacture of our products.

With the benefits of the Amtel Direct-Line system,

coupled with our quality customer service, Amtel

dealers, and reliable factory support, you can feel

confident and proud to own an Amtel Direct-Line

system.

We welcome your comments and suggestions, and we

look forward to serving you.

AMTEL SYSTEMS CORPORATIONEaglepointe Industrial Center55 Pottstown Pike, Suite 800Chester Springs, PA 19425

(800) 999-8903

© Copyright 1998 Amtel Systems CorporationNo portion of this manual may be reproduced or copied without the express consentof Amtel Systems Corporation.

Introduction

Using This Manual

The subject of this guide is communication — easy, quick, clear communication.

This manual provides step by step procedures to configure, program, and maintain an

Amtel network. It is intended primarily for the SYSTEM ADMINISTRATOR, the

person who will coordinate the initial set up and programming of units on an Amtel

network.

The manual is divided into sections; each section describes programming functions at

individual units and programming functions from a remote keyboard. Worksheets

which can be used for the recommended planning, documentation, Amtel unit set up,

and programming functions, are provided at the back of this manual.

Section 1: Introduction

Section 2: Addressing

Section 3: Programming a Keyboard, Panel or Wallmount Unit

Section 4: Customizing a Keyboard, Panel or Wallmount Unit

Section 5: Installation Information

Section 6: Problem Solving and Error Messages

Section 7: Templates and Worksheets

Format

The text for this manual is formatted in the following manner:

• BOLD CAPITALIZED words denote buttons and keys on the units.

• A box with text in this form represents the display screen of a unit along withthe associated text

TEXT SHOWN DURING PROCEDURE

• CAUTION NOTES will be in dash-line boxes.

CAUTION: regard with particular care

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A Word from Amtel

Please READ

This one page introduction is the beginning of a long-term partnership. A word about

alerts and messages. And — almost forgot — reminders.

Amtel communicates with words. We make a distinction between the words that com-

prise alerts, messages and reminders in order to describe and make use of the different

applications provided by our software.

An alert is a communiqué designed to firmly get your attention. Upon receipt the unit

beeps; the alert is displayed and stored in the electronic storage bin. It will persist until

such time that you recognize its existence with a reply, or it will time out and be

stored. An alert is used to announce a telephone call, a visitor, etc.

A message, in contrast to an alert, is stored for later review and action. Upon receipt,

the message is briefly displayed on the screen, date and time stamped and stored in the

electronic recall storage bin. Think of it as an electronic “while you were out” mes-

sage slip.

A reminder is a communiqué that you can prepare during a period of calm and then

have appear at another time to prompt your attention, as well as that of others, to is-

sues that might otherwise have been forgotten. You may use reminders for meetings,

scheduled routine maintenance, appointments, etc.

Your Amtel provides you with audible signals to gain your attention when the forego-

ing appear. You can control the intensity and frequency of the sounds to meet your

requirements.

Our quick guides and manuals provide you with all the requisite information needed

to make your Amtel partnership productive and pleasurable.

INFORMATION IS BETTER AS TEXT

1 – 2 A Word from Amtel Ve r s i on 2 .0

This Powerful Amtel Communication System

The Amtel Direct-Line system is a powerful tool for controlling and routing incoming

calls, handling visitors, and keeping everyone in your office fully informed on a

need-to-know basis.

In order to accomplish essential tasks, interruptions must be kept to a minimum. It is

important to have the ability to screen calls and move messages around the office

without interrupting or distracting others.

The Amtel Direct-Line system provides a channel of communication with which you

can send alerts, messages, and reminders, quietly and in a timely manner to persons

while they remain free to continue a meeting or telephone conversation. In this way,

information that may even affect a current conversation can be delivered confiden-

tially, without interruption. Staff can now decide if a communication merits an inter-

ruption.

When You You Can Do This . . .

SEND

ALERTS

• Announce a telephone call or visitor.

• Eliminate “telephone tag.”

• Page someone.

• Keep everyone informed quickly and easily.

• Communicate with someone who is on the telephone or behind closed

doors in a meeting with minimal interruption.

SEND

MESSAGES

• Eliminate hand written messages.

• Store messages for later review.

• Print outgoing messages to produce a “To Do” list, or keep a phone log.

SEND

REMINDERS

• Remind anyone of appointments, meetings or returning phone calls.

• Remind yourself of important dates/events (birthdays or

anniversaries).

USE THE

TIMERS

• Time a phone conversation or consultation – print the time as hard

copy to a companion printer.

• Time procedures by counting from a user-defined time to Ø.

ACTIVATE

A STATUS

• The Amtel can inform others while you are away from your desk

about where you are and when you will return, when an alert is

received at your unit.

• Incoming alerts to your unit are automatically answered with

information as to your whereabouts and/or time of return.

SET A

PASSWORD

• Protect remote recall of messages or programming of your unit by

setting an individual password.

• Protect some of the programming of units by setting a setup password.

Ver s i on 2 .0 This Powerful Amtel Communication System 1 – 3

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700 Series — New Features

The 700 series offers many improvements over the earlier series of the Amtel Direct-Line

systems. These improvements include:

ALERT STORAGE store 50 alerts instead of 6

ALERT RENOTICE SCROLLINGallows multiple alerts to be displayed in a

scrolling fashion

GROUP ADDRESSING

using a pre-programmed distribution list of

Amtel users, information can now be sent

automatically to this select group of other Amtels

on the network, using a group address

EMERGENCY ALERT

when activated, this function will send a

continuous pre-programmed alert for help, until

the alert is canceled

INDIVIDUAL PASSWORDnow prevent unauthorized recall of messages or

unauthorized programming

SETUP PASSWORDprotect addresses and network communication

settings from being changed

TEXT FRAGMENTS

(for a panel and wallmount unit) used to

construct phrases and/or modify a phrase before

sending as an alert, message, or response

EVENT TIMER counts down from a pre-set time to zero

EXPANDED USER DIRECTORY increased from 10 to 20 addresses

We are always gathering suggestions, tips, and other helpful hints about our Amtel

system, and would like to share them with you. Send us a note, telling us how you use

Amtels in your office, and we’ll send you an occasional Direct-Line Newsletter that

will inspire a few “Aha!” insights into the power and enjoyment of good communica-

tions.

The Direct-Line NewsletterAmtel Systems CorporationEaglepointe Industrial Center55 Pottstown Pike, Suite 800Chester Springs, PA 19425

1 – 4 700 Ser ies — New Features Ver s i on 2 .0

Programming Overview

This grid is designed to give an easy-to-use overview guide to the programming func-

tions as they apply to the units.

ProgrammingFunction

Applies to and is programmed

Keyboard Panel Wallmount at Unitremotelyfrom a

Keyboard

Note: Units must be

set to “Program.”

Address � � � �

User Directory � � � �

Distribution List � � � � �

Display Brightness � � � �

Message Length � � � �

Auto Print � � � �

Receipt Print � � � �

Formfeed Length � � � �

CDD Duration � � � �

Msg Recall Order � � � �

Alert Renotice � � � �

Default Event Timer � � � �

Resetting a Unit � � � �

Comm-Network � � � �

Zone � � � �

Computer Input � � � �

Screen Exerciser � � � �

Special Function � � � �

Setup Password � � � � �

Remote Access � � � �

Beeper Volume � � � �

Beeper Tone � � � �

Time Keeping � �

Date & Time � �

Initial Address � � � �

Text Fragment Lists � � �

Phrases � � � �

Emergency Alerts � � � �

Emergency Phrase � � � �

Status � � � �

Note: The functions that are marked with a� in the “is programmed remotely from a

Keyboard” grid are easier to perform from a keyboard unit.

Ver s i on 2 .0 Programming Overview 1 – 5

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Unit Overview

The Amtel Direct-Line system configuration may be designed using a combination of

our four models: keyboard, panel, wallmount, and printer. Each unit is a powerful

tool for controlling incoming calls, handling visitors and keeping everyone informed.

Every system must have at least one keyboard unit for programming functions, and it

features a full-size keyboard for ease of typing. A panel or wallmount unit offers a

touch keypad with programmed phrases eliminating the need to type. An optional

printer can also be used with the Amtel Direct-Line system.

1 – 6 Unit Overview Ver s i on 2 .0

Keyboard

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Display Screen — displays day, date and time or text

Phrase Template — indicates pre-programmed phrases

associated with phrase keys

Delete/Timer — to erase stored alerts, messages, and reminders

and to activate the elapsed timer

Message Recall — to view stored messages

Alert Recall — to view stored alerts

Reminder Recall — to view stored reminders

Backspace — to scroll backwards through text for

editing purposes, and to display customer service #

Print — to selectively print messages

Send — to transmit communications

Phrase Keys — programmable keys used for one-touch response

to alerts, messages and setting a status

Clear — to return unit to idle mode (date and time)

Set Up — for programming functions

(co-located with the comma/period key)

Next Person — for multiple addressing

(co-located with the ?/ key)

Reminder Enter — to program reminders

Alert Enter — to initiate custom alerts

Message Enter — to initiate custom messages

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1 – 8 Unit Overview Ver s i on 2 .0

Wiring Connections to Units

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I/OPRINT

Model 706 Wallmount Unit

Bottom View

Model 701 Keyboard & Model 702 Panel

Rear View

Speaker Jack — attach point for auxiliary speaker

I/O Port — input/output port

Printer Port — attach point for optional printer or CDD

Power Inlet

Terms and Definitions

ADDRESS

The address identifies an Amtel unit. Each Amtel unit must be

assigned a unique 2 character, alphanumeric address to

communicate with other units. Addresses are normally assigned

and maintained by the System Administrator.

ALERT

An alert is a short bit of information that is sent when you want

an immediate response. An alert is limited to one screen (29

spaces) of text. When an alert is received, the unit will emit a

single beep and display the alert text. You can send an alert to

announce a phone call or visitor, or to converse with another unit

— think of it as Amtel’s “chat” feature.

CDD

An optional device that will flash an external device (such as a

lamp) when an alert or message is received. It is used as a visual

signal in addition to an audible beep.

CENTRAL

TIMEKEEPER

The designated keyboard unit that maintains time and allows the

user to modify the date and time for the entire network by

sending electronic time updates to all other units set to “auto.”

There must be only one central timekeeper per network.

CHOICE

BUTTONS

The buttons on a panel unit or wallmount unit used to modify the

text fragments of a phrase before sending a response, or

initiating an alert or message.

COMMAND

CODE

A two or four digit number used to activate some programming

steps by the System Administrator.

DISTRIBUTION

LIST

A list containing two to twenty addresses of other units on the

same network. It is used to define a specific group and assigned

a unique group address.

ELAPSED TIMER The elapsed timer counts up like a “stopwatch.”

ELECTRONIC

STORAGE BIN

The memory of the unit that stores alerts, messages and

reminders.

EMERGENCY

ALERT

A communication sent globally alerting all units of an

emergency.

EVENT TIMER The event timer counts down to Ø.

FASTWIRE

A mode of communication that provides instantaneous alert and

message delivery. Fastwire is the recommended setting for

Amtel units in the 600 and 700 series.

1 – 10 Terms and Defini t ions Ver s i on 2 .0

FIFO

First In First Out. A message recall option that defines the order

in which stored messages are retrieved. The first (oldest)

message will be the first recalled.

GLOBAL

ADDRESS

The address “+ +” that sends an alert, message, or reminder to all

units simultaneously.

GROUP ADDRESS

An address used to identify a distribution list. When used it will

send an alert, message or reminder to all units contained in that

distribution list.

HARDWIREA mode of communication which allows 600 and 700 series

units to communicate with 500 series units.

IDLE MODEThe unit is waiting for use. When in idle mode, the screen

displays the day, date, and time.

INITIAL

ADDRESS

The first address displayed when a phrase button/key, ALERT

ENTER, MESSAGE ENTER, or REMINDER ENTER is pressed.

I/O PORT The port used to connect a data cord to the unit.

KEYBOARD UNITAn Amtel unit with a keyboard. This unit can remotely program

other units.

LIFO

Last In First Out. A message recall option that defines the order

in which stored messages are retrieved. The last (most recent)

message will be the first recalled.

MESSAGE

A non-time critical communication. Messages are date and time

stamped, and stored for later review. A message can be up to 7

screens (224 characters) in length.

MULTIPLE

ADDRESSING

To address communication to more than one unit: type the

address of the first unit followed by pressing the NEXT PERSON

key. Continue typing addresses of additional units separating

each address by pressing the NEXT PERSON key.

NEXT PERSON

On the keyboard, use the NEXT PERSON key to send

communication or program more than one unit at a time by

pressing the NEXT PERSON key, between addresses (up to 20).

PANEL UNITAn Amtel unit with a membrane touch pad and programmable

phrase buttons.

Ver s i on 2 .0 Terms and Defini t ions 1 – 11

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PASSWORD

A programmable security function for an Amtel consisting of 4

alphanumeric characters.

Setup Password – Protects addresses and some setup

programming functions from being changed by unauthorized

users. Used by the System Administrator.

Individual Password – Protects messages at an individual unit

from being accessed either locally or remotely. Used by the

individual user at his/her unit.

PHRASE The programmed text displayed when a phrase button is pressed.

PHRASE

BUTTON/KEY

Programmable button or key which displays a pre-programmed

phrase.

PHRASE SLIDE

CARD

A card on which the phrase labels are printed. It is located under the

front cover plate and is accessible through a slot to the left of the

card. (Available on wallmount units only.)

POWER SUPPLY Provides power to the unit.

PRINTER PORT Port to connect an optional printer or CDD.

RECALLThe function that enables a user to view a stored alert, message

or reminder.

REMINDER

A reminder is a message programmed to be sent at a later time

and/or date to a single unit (including the sending unit), a group,

or globally.

REMOTE ACCESSAllows another keyboard user to recall messages or program

from a remote keyboard unit.

SCREEN

EXERCISE

This automatic function is designed to “exercise” every segment

of the screen ensuring consistent brightness across the display.

At a pre-programmed time (usually after office hours) the

display flashes alternating � Ø � Ø � Ø � across the entire

screen. This is Amtel’s screen saver feature.

SEND / SEND AS Transmits a communication as an alert, message, or reminder.

SPEAKER PORTPort for connecting auxiliary speaker devices for extra volume.

(Wallmount only)

STATUS

A status is a pre-programmed phrase which is automatically sent

in response to an alert. Setting your status is a way of giving

other Amtel users information when you are away from your

desk.

SYSTEM

ADMINISTRATOR

Person designated to configure and maintain the Amtel network.

1 – 12 Terms and Defini t ions Ver s i on 2 .0

TEXT FRAGMENT

Portions of programmed text used by a panel unit or wallmount

unit to construct phrases and/or modify a phrase before sending

as or responding to an alert or message.

TEXT PAGINGOptional function which allows messages to be sent to an

alphanumeric pager.

TIME KEEPING

Keyboard units have 3 ways of keeping time:

Central – designates the keyboard unit that keeps time and

allows the user to modify the date and time for all units on the

system that are set to auto. There can only be one central

timekeeper on a network.

Auto – designates that a unit automatically receives time

updates from the central timekeeper. The time cannot be changed

at this individual unit. Panel and wallmount units only function

on auto.

Local – this unit keeps track of, and changes its own time.

TIMER

FUNCTIONS

The Amtel unit measures time in two modes: elapsed time or

event time.

UNITRefers to any Amtel Direct-Line keyboard, panel, or wallmount

unit.

USER

DIRECTORY

The user directory is a programmed address list of other Amtel

units on the network. Each panel unit or wallmount unit has its

own user directory capable of storing up to 20 addresses.

WALLMOUNTAn Amtel unit with a membrane touch pad and programmable

buttons, designed to be mounted on a wall or in a cabinet.

ZONE

The zone acts as an extended address that enables a group of

Amtel units within a building or network to be separated from

other Amtel units. All Amtel units in a network that need to

communicate must be on the same zone.

Ver s i on 2 .0 Terms and Defini t ions 1 – 13

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Initial Set Up

If your unit has been installed for you, proceed to step 3.

Now that you have unboxed your Amtel unit you will need to:

1. Remove the protective film from the display lens.

2. Plug the AC adapter power supply into an active electrical outlet and theother end into the round connector hole in the back of the Amtel unit. Also,plug one end of the hardwire cable (looks like a telephone cord) into theAmtel designated data jack, and the other end into the I/O port in the back ofyour Amtel unit. Make sure both ends are plugged in securely.

3. Your unit will cycle up and display on the screen:

AMTEL DIRECT-LINE ONE (or TWO)

Copyright © Amtel Systems 1997

SET address ? ?

At this point refer to the section for the unit you wish to set the address. If anaddress already exists — refer to the section for the appropriate unit, titled“Viewing / Changing the Assigned Address.”

Set the time keeping functions – refer to Time Keeping section.

Additional Programming – All other programming has been set at the factory. You

may wish to reprogram some of the settings now or to wait and do this at some point in

the future.

1 – 14 Init ia l Set Up Ver s i on 2 .0

Addressing

Assigning an Address to a Unit

For proper operation each unit must be assigned an address.

• The address identifies an Amtel unit. (Like an extension number on the phone.)

• Each Amtel unit must be assigned a unique 2 character address, acombination of letters (A through Z) and/or numerals (Ø through 9).

• Addresses are usually assigned and maintained by the System Administrator.

• Addresses can be protected from change by entering a setup password.

Note: The unit address can be the user’s initials or the location of the unit.

Note: If there is more than one unit with the same address, communication delivery

can be unreliable.

Ver s i on 2 .0 Ass igning an Address to a Unit 2 – 1

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Figure 2-1 This diagram displays, in a series of steps, how to customize the addresses

on an Amtel Unit.

Setting an address at a keyboard unit

If this is the first time the address is being set, or if the unit has been reset, follow the

steps below. The screen displays:

SET address ? ?

1. Enter the desired two character address.

2. Press SEND to save the address.

Setting an address at a panel unit or wallmount unit

If this is the first time the address is being set, or if the unit has been reset, follow the

steps below. The screen displays:

SET address ? ?

1. Press: CHOICE 1 � or � to assign the 1st character.

CHOICE 2 � to move to the next space.

CHOICE 1 � or � to assign the 2nd character.

2. Press SEND/SEND AS ALERT to save the address.

Viewing/changing the assigned keyboard address

1. Press SET UP.

2. Press the 6 key. (If the screen displays ENTER PASSWORD, enter the setup password and press

SEND.) Screen displays the current address:

SET address A A

3. Press CLEAR to save the current displayed address, OR go to step 4 tocontinue and change the address.

4. Enter the new address.

5. Press SEND to save the address.

Viewing/changing the assigned panel unit orwallmount unit address

1. Press and hold CLEAR and CHOICE 1 �. (If the screen displays ENTER PASSWORD, enter the

setup password and press SEND/SEND AS ALERT.) Screen displays the current address:

SET address A A

2. Press CLEAR to save the current displayed address.

3. OR to change the assigned address, enter the new address:

Press: CHOICE 1 � or � to assign the 1st character.



4. Press SEND/SEND AS ALERT to save the address.

2 – 2 Ass igning an Address to a Unit Ve r s i on 2 .0

Programming a User Directory

A user directory is a programmed address list of other Amtel units on the network.

• Only a panel unit or wallmount unit use a user directory.

• In order for a panel unit or wallmount unit to communicate with other units, itmust be programmed with a user directory.

• The user directory begins the second time a phrase button is pressed.

• When assigning addresses for a user directory, it is recommended you useWorksheet #1 in the back of this manual.

The user directory:

• Should contain the addresses of the units with which it will communicate.

• The addresses should be listed in priority order. The most frequent contactsfirst. The order they are listed in is the order the user will scroll through them.

• Each panel unit or wallmount unit can have its own custom user directoryunique to that unit.

• It is recommended that the global address + + be one of the entries in the userdirectory in order that global alerts and messages can be sent.

• A user directory may contain a group address (+Ø through +9) from thedistribution list.

• A panel unit or wallmount unit is capable of storing 21 addresses — the initialaddress plus 20 user directory addresses.

• The initial address (default ZZ) can only be programmed from a keyboard unit.

Note: This is the first address to appear when a phrase button is pressed.

• To view a user directory, repeatedly press a phrase button.

• The user directory can be programmed at a panel unit, wallmount unit or froma remote keyboard unit. To program a unit remotely, the remote access mustbe set to “Program” on the unit being programmed.

Note: It is easier to program a user directory for a panel unit or wallmount unit from

a keyboard unit.

Programming a user directory for a panel orwallmount unit from a keyboard

Note: It is easier to program the user directory from a keyboard unit. To remotely pro-

gram a unit(s), the remote access setting must be set to “Program” for the unit being

programmed. (Refer to the Setting Remote Access section.)

1. Press SET UP. The screen displays:

SELECT SET UP ?

Ver s i on 2 .0 Programming a User Directory 2 – 3

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2. Press the number 4 key. (If the screen displays ENTER PASSWORD, enter the setup password

and press SEND/SEND AS ALERT.) The screen displays:

SET DIRECTORY FOR ? ?

3. Enter the address(es) of the unit(s) to be programmed.

Note: Program groups using the NEXT PERSON key, or all units using the global ad-

dress + +.

4. Press SEND. The screen displays:

DIRECTORY ? ?

5. Enter the first address of the user directory.

6. Continue entering addresses of additional units separating each address bypressing the NEXT PERSON key until all addresses are entered (maximum of20 addresses).

7. Press SEND to save the user directory entries.

EXAMPLE: The Screen below shows the programming of three addresses,

FD, R1 and R2, before pressing the SEND key.

FD/R1/R2

Note: After entering a user directory, it is a good idea to check to be sure the directory

was entered as desired. At the unit programmed, to view the user directory list, repeat-

edly press a phrase button. The user directory addresses will be displayed to the left of

the phrase.

Modifying a user directory for a panel unit orwallmount unit from a keyboard

Before modifying the user directory, it is recommended to record the list before mak-

ing changes. (Refer to the User Directory Worksheet #1.)

If the user directory is to be modified from a keyboard, the list must be completely re-

entered.

Programming a user directory at a panel unit orwallmount unit

When a user directory is programmed at a panel unit or wallmount unit, it is for that

unit only.

Note: When programming a user directory refer to the Unit Address Worksheet #1.

1. Press and hold CLEAR and CHOICE 1 �. (If the screen displays ENTER PASSWORD, enter

the setup password and press SEND/SEND AS ALERT.) The screen displays thecurrent address:

SET address A a

2 – 4 Programming a User Directory Ver s i on 2 .0

2. Press CHOICE 2 � two times. The screen displays the current setting:

SET DIRECTORY ENTRY 1 ? ?




4. Press CHOICE 2 � to move to the next entry. Screen displays:

SET DIRECTORY ENTRY 2 ? ?

5. Repeat steps 3 and 4 until the user directory list is complete.

6. Press SEND/SEND AS ALERT to save user directory entries.

Note: After programming a user directory, it is a good idea to check to be sure the di-

rectory was entered as desired. At the unit programmed, to view the user directory list,

repeatedly press any phrase button. The user directory addresses will be displayed to

the left of the phrase.

Modifying a user directory at a panel unit orwallmount unit

Note: It is recommended to modify at a keyboard unit by re-entering the modified list.

Before modifying the user directory list, it is recommended to record the list before

making changes. (Refer to the User Directory Worksheet #1.)

Note: To change an address in a distribution list, go to the address to be changed, (or

to the address ??) and enter the new address. For example: if the list is AA/BB/CC,

and BB is to be changed, enter the new address, for this example EE. When the list is

recalled it will appear as AA/EE/CC.

You can add a user directory entry at any point in the list. Follow steps 1-6 above.

EXAMPLE: If five user directory addresses are entered and you would like to

add # 6 at the end, press CHOICE 2 � until the screen displays

Entry 6 ? ?. Follow the above steps to add a user directory address.

Programming a Group Address

A group address is used to identify a distribution list. When used it will send an alert,

message or reminder to all units contained in that distribution list.

A distribution list is a list containing two to twenty addresses of other units on the

same network and zone. It is used to define a specific group and assigned a unique

group address.

Each unit can be programmed with up to 10 unique distribution lists. Each distribu-

tion list can contain a maximum of 20 addresses per list.

Note: A distribution list can only be viewed at the unit which contains the list.

Ver s i on 2 .0 Programming a Group Address 2 – 5

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EXAMPLE: Assign a group address for management personnel, office personnel

or other groups.

• Using a group address simplifies communicating with multiple units withoutentering each unit’s address individually.

• There can be up to 10 lists, each list containing up to 20 addresses. (Refer tothe Group Address — Distribution Lists Worksheet #2.)

• The address of a group address starts with “+” followed by the list number Ø -9 (example: + Ø through +9).

• A distribution list cannot contain the address of another distribution list, aglobal + + address, or the address of the unit being programmed.

• Panel units and wallmount units may reference a group address to anindividual button as the initial address.

• Every 700 series Amtel unit is able to use group addresses.

• A panel unit or wallmount unit programs a group address only for itself.

• Group addresses can be entered at a keyboard, globally using the address + +or multiple units using the NEXT PERSON key.

• A programmed group address list can be protected by entering a setuppassword.

Programming a distribution list at a keyboard unitfor itself or other units

Use Worksheet #2 to plan the group address/distribution lists, prior to entering infor-

mation.

Note: A distribution list can only be viewed at the unit which contains the list.

To program units remotely, the unit being programmed must have the remote access set-

ting set to “Program.”

1. Press SET UP.

2. Press and hold SHIFT then press 4. (If the screen displays ENTER PASSWORD, enter the

setup password and press SEND.) The screen displays:

SET distribution list NEW


SET distribution list FOR ? ?

4. Enter the address(es) of the unit(s) to be programmed with the new lists.


LIST NUMBER Ø

2 – 6 Programming a Group Address Ve r s i on 2 .0

6. Enter the number of the list to be programmed and press SEND. The screen displays:

LIST addresses ? ?

7. Enter the addresses contained in the distribution list, separating each by pressingthe NEXT PERSON key.

8. Press SEND. The unit sends the distribution list to the receiving units, and thescreen displays:

LIST NUMBER Ø

(with the current programmed list number flashing) to allow initializing of another list.

To continue adding distribution lists:

9. Follows steps 6 through 8 until all lists are entered.

10. Press CLEAR when finished to end the process.

To view or modify a distribution list for a keyboard unit

All units allow editing of their own distribution lists. This process may also be used to

initialize the lists.

To modify a panel or wallmount distribution list from a keyboard, the list must be re-

entered.

Note: To delete an address from a distribution list, go to the address to be changed and en-

ter the new address or ?? to delete an address. For example: if the list is AA/BB/CC, and

BB is to be deleted, enter AA/??/CC. When the list is recalled it will appear as AA/CC.

To locate a programmed list:

1. Press SET UP.

2. Press and hold SHIFT then press 4. (If the screen displays ENTER PASSWORD, enter the

setup password and press SEND.) The screen displays:

SET DISTRIBUTION LIST NEW

3. Press the 4 key again and the screen displays:

SET distribution list EDIT


LIST NUMBER Ø

5. Enter the desired list number and press SEND. The screen displays the lastfive addresses of the list, with the last address flashing.

6. To view the programmed addresses: press and hold SHIFT and repeatedlypress BACKSPACE (�).

7. Press CLEAR to exit without making changes, OR to modify the list:

8. Press and hold SHIFT and repeatedly press BACKSPACE (�) to move to thedesired address.

9. Enter the new address.

Ver s i on 2 .0 Programming a Group Address 2 – 7

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10. Press SEND. The unit updates the specified list, and the screen displays:

LIST NUMBER Ø


To continue editing distribution lists:

11. Follows steps 5 through 10 until all lists are entered.


Programming a distribution list at an individual panelor wallmount unit

1. Press and hold CLEAR and press CHOICE 1 �. (If the screen displays ENTER PASSWORD,

enter the setup password and press SEND.) The screen displays:

SET distribution list Ø

2. Press CHOICE 1 � or � to enter the number of the list to be programmed (Ø - 9).

3. Press SEND/SEND AS ALERT. The screen displays:

SET LIST ENTRY 1 ? ?




5. Press CHOICE 2 � to move to the next entry. Repeat step 4 to add additional entries.

6. When all entries have been entered press SEND/SEND AS ALERT. The unitsaves the changes made to the distribution list. The screen displays:

LIST NUMBER Ø


To continue adding distribution lists:

7. Follow steps 2 through 6 until all lists are entered.


To view or modify a distribution list at an individualpanel or wallmount unit

A distribution list can only be modified if you are adding an address at the end of the

programmed distribution list. If you would like to delete an address, the entire list

must be re-entered.

1. Press and hold CLEAR and press CHOICE 1 �. (If the screen displays ENTER PASSWORD,

enter the setup password and press SEND/SEND AS ALERT.) The screen displays:

SET distribution list Ø

2. Press CHOICE 1 � or � to the desired list number to be modified (Ø - 9).

2 – 8 Programming a Group Address Ve r s i on 2 .0

3. Press SEND/SEND AS ALERT. The screen displays:

SET LIST ENTRY 1 A A

(AA is the first address in our example list.)

4. Press CHOICE 2 � repeatedly until the screen displays the desired entry.

5. Press CLEAR to exit without making changes, OR




7. Press CHOICE 2 � to enter any additional addresses.

8. When all entries have been entered press SEND/SEND AS ALERT. The unitsaves the changes made to the distribution list. The screen displays:

SET DISTRIBUTION LIST Ø


To continue modifying distribution lists:

9. Press CHOICE 1 � to the desired list number.

10. Follow steps 3 through 8 to continue.


Programming an Initial Address

Programming an initial address for all units from aremote keyboard unit

The initial address is the first address to appear when a phrase button/key is pressed,

or on a keyboard when the ALERT ENTER, MESSAGE ENTER, or REMINDER ENTER

key is pressed.

Note: The factory default is Z Z.

The initial address can be:

• the same for all buttons/keys for a unit

• or individual buttons/keys can be assigned a different initial address

Note: It is recommended that the unit’s initial address be set before programming in-

dividual phrase buttons/keys with the initial address.

If you send communications to the same unit frequently, it is recommended that their

address be programmed for your unit’s initial address. If an individual phrase but-

ton/key is frequently sent to another unit, it is recommended this button be assigned

its own initial address. This will save time when sending communications, allowing

the user a one touch action as opposed to scrolling to the correct address or typing the

address.

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EXAMPLE: A “master” initial address is the address which will be most fre-

quently used by the unit. For instance, it could be the front desk or

reception area. In the case of an executive, the “master” initial ad-

dress could be the Administrative Assistant. A unique initial address

can be set for individual phrase buttons/keys. You can, therefore,

have specific addresses in addition to the “master” initial address.

The keyboard unit is the only unit able to program the initial address. A keyboard unit

can program itself, or remotely program any other individual keyboard, panel or wall-

mount unit, if the remote access setting is set to “Program” on the unit being changed.

Programming the initial address for all buttons/keyson a unit

Note: If setting globally, all units will receive the initial address setting except for the

keyboard you are using. To assign this unit an initial address, repeat procedures 1-6.

Note: To program units remotely, the unit being programmed must have the remote ac-

cess setting set to “Program.”


SELECT SET UP ?

2. Press and hold SHIFT, then press the 6 key. The screen displays:

SET alert address FOR ? ?


Note: You may program groups, using the NEXT PERSON key, or you may enter the

global address of + + to program all units on the network.


ALERT address ? ?

5. Enter the desired initial address.

6. Press SEND to save the setting(s).

Programming the initial address for individualbuttons/keys

Note: Refer to the section Programming a Phrase without Text Fragments.

Note: To program units remotely, the unit being programmed must have the remote ac-

cess setting set to “Program.”


SELECT SET UP ?

2 – 10 Programming an Init ia l Address Ve r s i on 2 .0

2. Press the 2 key. The screen displays:

SET alert FOR ? ?


Note: You may program groups, using the NEXT PERSON key, or you may enter the

global address of + + to program all units on the network.


TO BE ASSIGNED TO KEY ?

5. To program a keyboard unit, press the key to be assigned. (Only keys in the top

two rows, 1 through Ø, excluding the BACKSPACE (�) key, or Q through P of the keyboard

are valid.)

To program a panel unit or wallmount unit, enter the number or letter of thebutton to be assigned. (Refer to the appropriate unit template in the Templates and

Worksheets section to determine the button number.)

6. Press SEND. Screen displays:

AND TO BE SENT TO ? ?

7. Enter the initial address for the phrase. (The address to which this phrase will be sent

when the phrase button/key is first pressed.)

8. Press SEND. Screen displays the address of the receiving unit followed by aflashing cursor.

9. a. To keep the same phrase press SEND.b. Type the new phrase and press SEND. (See Programming a Phrase section.)

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2 – 12 Programming an Init ia l Address Ve r s i on 2 .0

Programming Units

Programming the Keyboard Unit

Programming the “Set Up Backspace” String

All units have been pre-programmed at the factory. Information is provided in this

section to customize a keyboard unit to meet network requirements and/or personal

preferences.

The following programming functions are grouped sequentially — which we refer to

as the “Set Up Backspace” programming string because all of the functions are ac-

cessed by pressing SET UP and BACKSPACE (�).

� Display Brightness

� Message Length

� Auto Print

� Receipt Print

� Formfeed Length

� CDD Duration

� Message Recall Order

� Alert Renotice

� Default Event Time

� Reset Unit

• The “Set Up Backspace” string is not protected by a setup password.

• The next 39 programming steps can be performed as a group or individually.

Note: Pressing SEND at the end of a step will save changes made to that point. Press-

ing CLEAR at any point allows you to view the current setting(s) and exit without mak-

ing changes.

DISPLAY BRIGHTNESS

The display brightness can be adjusted to meet network needs and/or personal preferences.

OPTIONS: LEVELS 1 through 4. Factory default is level 3.

1. Press SET UP. Press BACKSPACE (�). The screen displays:

SET DISPLAY BRIGHTNESS LEVEL 3

2. Press BACKSPACE (�) to the desired brightness level.

3. Press SEND to save the setting, OR to continue go to step 5.

Ver s i on 2 .0 Programming the Keyboard Unit 3 – 1

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MESSAGE LENGTH

Message length can be programmed for a minimum of 5 lines or a maximum of 7

lines. When typing a message, it is suggested to set the length to 7 lines in order to

maximize space in which to enter information. Seven lines is equal to 7 full screens of

text or 224 characters.

OPTIONS: 5 or 7 lines. Factory default is 7 lines.

4. (To begin from idle mode.) Press SET UP. Press BACKSPACE (�). The screendisplays: SET DISPLAY BRIGHTNESS.

5. Press the SPACEBAR until the screen displays:

SET message LENGTH 7 LINE

6. Press the BACKSPACE (�) to the desired setting.

7. Press SEND to save the setting(s), OR to continue go to step 9.

AUTO PRINT

Note: This procedure applies only if a printer is connected to the keyboard unit you

are programming.

This feature enables an Amtel unit to automatically print incoming messages.

It may be useful at times to have a hard copy of the messages you received at your

Amtel unit. You can take these messages with you when you leave the office; you may

want a hard copy to keep as a phone log of your calls.

OPTIONS: OFF – MEMORY FULL – ALL MESSAGES Factory default is OFF.

• Off – No messages will be automatically printed. (You can still print ondemand.)

• Memory Full – Incoming messages will be automatically printed when theunit’s storage capacity is full.

• All Messages – All messages received will be automatically printed.



SET AUTO PRINT OFF

10. Repeatedly press BACKSPACE (�) to the desired setting.


RECEIPT PRINT


are programming.

This feature enables an Amtel unit to print outgoing messages automatically.

3 – 2 Programming the Keyboard Unit Ve r s i on 2 .0

It may be useful at times to have a hard copy of the messages you send from your Am-

tel unit to keep as a phone log of calls or messages you have sent to other units.

OPTIONS: ON – OFF Factory default is OFF.



SET RECEIPT PRINT OFF

14. Press BACKSPACE (�) to the desired setting.


FORMFEED LENGTH


are programming.

This function determines the number of blank lines inserted at the end of printing a

message, in order to adjust the paper to fit different printers.

OPTIONS: 1 through 20 lines. Factory default is 3.



SET FORMFEED LENGTH 3

18. Enter the desired line length, 1 through 20.


CDD DURATION

Note: This procedure is only used if a CDD is connected to the keyboard unit you are

programming.

When a CDD device is connected to an Amtel unit, it will cause an external electrical

device, such as a lamp, to flash when an alert or message is received. Typically, it is

used in either noisy or noise sensitive areas.

OPTIONS: OFF – 2 through 10 seconds. Factory default is 4 seconds.



SET CDD DURATION 4 SEC




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MESSAGE RECALL ORDER

This programming step defines the order in which messages can be reviewed.

OPTIONS: LIFO or FIFO Factory default is LIFO.

• FIFO – First In First Out – The first or oldest message stored is the firstmessage displayed.

• LIFO – Last In First Out – The last or most recent message stored is the firstmessage displayed.



SET message RECALL ORDER LIFO



ALERT RENOTICE

This function manages:

• the length of time a received alert is displayed.

• how fast it will scroll when multiple alerts are received.

• how often a renotice beep will sound when an alert is not responded to.

Factory default setting(s) is - 3Ø/Ø1/ØØ where

• 3Ø is the number of seconds an alert will be displayed.

• Ø1 is the number of times an alert will appear.

• ØØ is the number of appearances of an alert before sounding a renotice beep.

Note: Please understand that this function may appear to be confusing as you read it.

We can explain it better than write it. Please do not hesitate to contact your local

authorized Amtel dealer or Amtel Systems Corporation, and we will be delighted to talk

with you. That being said, we will attempt to write this as simply as possible.

We will use as an example a setting of Ø5/12/Ø2:

When a single alert is received, and it is not responded to, it will display a total of 60

seconds (5 seconds, 12 times), and sound a renotice beep every 10 seconds (5 sec-

onds, 2 times), and then will be sent, automatically, to the unit’s electronic storage bin.

When multiple alerts are received, and they are not responded to, the unit will scroll,

displaying each one every 5 seconds and sound a renotice beep every other time an

alert is displayed. While scrolling, each alert will be separated by the term NEW ALERT

the first time the alert is displayed, then NEXT ALERT every other time.

In order to respond to an alert while in the scrolling mode, the alert must be displayed.




SET alert RENOTICE 3Ø /Ø1 /ØØ

30. Enter the:

• 1st set of numbers to set the seconds the alert will be displayed (1-99).

• 2nd set of numbers to set the number of times an alert will appear (1-99).

• 3rd set of numbers to set the number of appearances of an alert before arenotice beep (Ø-99).


DEFAULT EVENT TIME

The event timer counts from a pre-set time down to zero.

The value set here will be the default initial time displayed when the event timer key is

pressed. The default event time can be modified by the user as necessary. (Refer to

Modifying Event Time in the User Manual.)

OPTIONS: Ø-99 (minutes) – Ø1-59 (seconds). Factory default is ØØ-3Ø where

• ØØ represents the minutes

• 3Ø represents the seconds



SET DEFAULT EVENT TIME ØØ - 3Ø

34. Enter the number of minutes and seconds.


RESETTING A KEYBOARD UNIT

Note: This procedure is not a normal programming step and should not be imple-

mented except under the circumstances mentioned below. Unless you intend to reset

the unit, press SEND to save the settings made to this point and exit this programming

string.

A unit can be reset when a new person is assigned to a previously used Amtel, or if a

password is forgotten or lost.

CAUTION: Resetting a unit will erase all customized programming,

addresses, stored messages, and reminders and will reset the unit to

factory default settings.

OPTIONS: YES or NO Factory default is NO.



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RESET unit ? NO

38. Press BACKSPACE (�) to scroll to YES. Then press SEND. The screen displays:

* ALL DATA WILL BE LOST * CANCEL

39. a. Press CLEAR to exit without resetting the unit, ORb. Press BACKSPACE (�) to “Reset” and press SEND to reset the unit.

The display goes blank and the unit reboots to factory defaults.

YOU HAVE NOW REACHED THE END OF ALL PROGRAMMING STEPS

IN THE “SET UP BACKSPACE” STRING.


Programming the “A-H Backspace” String

All the default settings have been pre-programmed at the factory. It should not be nec-

essary to change programming values in this section. If network requirements make

changes necessary, information is provided in this section to customize a keyboard

unit.


as the “A-H Backspace” programming string because all of the functions are accessed

by pressing and holding A and H and pressing BACKSPACE (�).

� Communication Network

� Zone

� Computer Input

� Screen Exerciser

� Special Function

� Setup Password

• The “A-H Backspace” string can be protected by entering a setup password.


Note: Pressing SEND at the end of a step will save changes made to that point. Press-

ing CLEAR at any point allows you to view the current setting(s) and exit without mak-

ing changes.

COMMUNICATION NETWORK

In order to communicate, units must use the same network speed (fastwire or hard-

wire).

The recommended setting is fastwire, providing faster communication delivery.

Note: Fastwire is not compatible with Amtel 500 series units. (If there are 500 series

in the network, all units must be set to hardwire.)

OPTIONS: FASTWIRE or HARDWIRE Factory default is FASTWIRE.

1. Press SET UP. Press and hold A and H, and press BACKSPACE (�). (If the screen

displays ENTER PASSWORD, enter the setup password and press SEND.) The screen displays:

SET comm-network FASTWIRE

2. Press BACKSPACE (�) to desired setting.

3. Press SEND to save the setting, OR to continue go to step 5.


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ZONE

The zone acts as an extended address that enables a group of Amtel units within a sys-

tem to be separated from other Amtel units.

All Amtel units in a network that need to communicate must be on the same zone. If

you would like to isolate groups of Amtels to only be able to communicate within

their own network, you are able to set these units on another zone.

OPTIONS: Ø - 9 Factory default is Ø. The recommended setting is Ø.

4. (To begin from idle mode.) Press SET UP. Press and hold A and H and pressBACKSPACE (�). (If the screen displays ENTER PASSWORD, enter the setup password and press

SEND.) The screen displays: SET comm-network.


SET zone Ø

6. Enter the desired number Ø - 9 to assign a zone.


COMPUTER INPUT

This function is for future use. Ensure this feature is set to OFF.

Factory default is OFF.




SET COMPUTER INPUT OFF

10. Press BACKSPACE (�) to OFF.


SCREEN EXERCISE

This function is designed to “exercise” every segment of the screen, ensuring consis-

tent brightness across the display. At a pre-programmed time (usually after office

hours) the display flashes alternately � Ø � Ø � Ø � across the entire screen. This is

Amtel’s screen saver feature.

Note: While the screen exerciser is activated, the unit will still function normally.

Sending or receiving a communication will suspend the screen exerciser for one

minute and then re-activate.

Factory default is 12-AM / Ø1 HRS where

• 12-AM refers to the time the exercise will begin

• Ø1-HRS refers to the duration of the exercise





SET SCREEN EXERCISE 12-AM/Ø1-HRS

14. Enter the starting time indicating AM or PM and the duration of the exercise.


SPECIAL FUNCTION

This feature is for technical troubleshooting and is used by qualified Amtel techni-

cians.

Factory default is NONE.




SET SPECIAL FUNCTION NONE


SETUP PASSWORD

This function is used to security-protect the 22 programming steps of the “A-H Back-

space” programming string and the address(es) of the unit(s) being programmed.

• The setup password is four (4) characters in length, and it is made up of acombination of letters and/or numerals.

• It is easier to program a setup password from a keyboard for all units.

• It is recommended that the same setup password be used throughout thenetwork. However, a unique setup password can be assigned to a unit.

• A keyboard unit can program a setup password locally or remotely — individuallyor by groups using the NEXT PERSON key, or globally using the address + +. Allpanel and wallmount units program a setup password only for itself.

Factory default is 9999.

The setting 9999 disables setup password protection.

CAUTION: Be sure to record the password and keep it in a safe location.

If the password is lost or forgotten, it cannot be recalled.

Note: If the password is lost or forgotten, the unit must be reset to clear the password

from the unit. Resetting a unit erases all customized programming, addresses, mes-

sages and reminders. Refer to Resetting a Keyboard Unit section.


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Assigning a setup password at the unit being programmed




Set SETUP PASSWORD ? ? ? ?

21. Enter the four digit password.

22. Press SEND to save all setting(s).


IN THE “A-H BACKSPACE” STRING.


Changing a Setup Password at an Individual Unit

1. Press SET UP. Press and hold A and H and press BACKSPACE (�). Enter thesetup password and press SEND. The screen displays: SET comm-network.


Set SETUP PASSWORD ? ? ? ?

3. Enter the new four digit password.

4. Press SEND to save the new password.

Programming a Setup Password Remotely

Note: 9999 disables the setup password.

To program units remotely, the unit being programmed must have the remote access

setting set to “Program,” in order to accept the setup password.

Note: If setting globally, all units will receive the password setting except for the key-

board you are using. To assign this unit a setup password, repeat procedures 1-5.

1. Press SET UP. Then press 1. The screen displays:

SET SPECIAL FUNCTION FOR ? ?

2. To program all units enter the global address + +. To program multiple units(up to 20) use the NEXT PERSON key between addresses. To program groups,use a group address. To program a single unit, use the unit’s address.

3. Press SEND. The screen is blank.

4. Enter the command code 2049 and the 4 character password. (For thisexample the password ABCD is used.)

2Ø49ABCD

5. Press SEND to assign the setup password to the unit(s) listed above.

Personal Preferences

REMOTE ACCESS

Remote access is a network and/or personal preference setting regarding access to this

unit.

OPTIONS: NONE – PROGRAM – RECALL Factory default is PROGRAM.

• None – Secures a unit from remote access. This restricts any other unit fromrecalling messages or remotely programming a unit.

• Program – Allows an Amtel to be programmed from a remote keyboard unit.

• Recall – Allows messages to be recalled from a remote keyboard unit

Note: Messages can be protected from being recalled by setting an individual pass-

word at your unit. (Refer to the Individual Password section in User Manual.)


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SELECT SET UP ?

2. Press the 8 key. The screen displays the current setting:

SET REMOTE ACCESS PROGRAM

3. Press the 8 key repeatedly to change setting to your desired choice.

4. Press SEND to save the setting.

BEEPER VOLUME

The beeper volume level is set to meet personal preference.

OPTIONS: Levels OFF through 4. Factory default is Level 3.


SELECT SET UP ?

2. Press the 5 key repeatedly to the desired setting.

SET BEEPER VOLUME LEVEL 3


BEEPER TONE

The beeper tone is set to meet personal preference.

OPTIONS: LOW – MEDIUM – HIGH Factory default is MEDIUM.


SELECT SET UP ?

2. Press the 5 key. Press the SPACEBAR. Screen displays:

SET BEEPER TONE MEDIUM



Time Keeping Functions

All Amtel units on a network display the date and time.

There are three options for time keeping:

• Central – The central timekeeper sends time updates every minute to units setto auto. Only one keyboard unit on the network may be designated as thecentral timekeeper.

• Auto – All keyboard units on the network set to auto receive time updatesfrom the central timekeeper.

• Local – A keyboard unit set to local can keep track of its own timeindependent of the network.


Note: Panel and wallmount units keep time only on auto.

If there is more than one central timekeeper, the time will flash erratically on the

screens of all units set to auto.

If one unit is programmed as the central timekeeper, all other units should be pro-

grammed to “auto.”

SETTING THE TIME KEEPING MODE

Factory default is auto.


SELECT SET UP ?

2. Press the 7 key. The screen displays the current setting:

SET TIME KEEPING AUTO



SETTING THE TIME AND DATE

The time can only be set on keyboard units that have the time keeping mode set to cen-

tral or local.

You are unable to set the time for a unit set to auto. If you attempt to the screen dis-

plays:

AUTO TIME KEEPING MODE

and you are unable to enter any information.

To set the time and date, for units set to central or local, follow these steps.


SELECT SET UP ?

2. Press the Ø key. The screen displays the current setting:

SET TIME/DATE 12-ØØ AM Ø1/Ø1/99

3. Type the correct time and date. (Entering AM or PM.)



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Programming a Panel or Wallmount Unit

All units have been pre-programmed at the factory. Information is provided in this

section to customize a panel unit or wallmount unit to meet network requirements

and/or personal preferences.

Programming the “Delete, Choice One Down”String


as the “Delete, Choice One Down” programming string because all of the functions

are accessed by pressing DELETE and CHOICE 1 �.

� Display Brightness

� Message Length

� Auto Print

� Receipt Print

� Formfeed Length

� CDD Duration

� Message Recall Order

� Alert Renotice

� Default Event Time

� Reset Unit

• The “Delete, Choice One Down” programming string is not protected by thesetup password.


Note: Pressing SEND/SEND AS ALERT at the end of a step will save changes made to

that point. Pressing CLEAR at any point allows you to view the current setting(s) and

exit without making changes.

DISPLAY BRIGHTNESS

The display brightness can be adjusted to meet network needs and/or personal prefer-

ences.

OPTIONS: Levels 1 though 4. Factory default is level 3.

1. Press and hold DELETE and CHOICE 1 �. The screen displays:

SET DISPLAY BRIGHTNESS LEVEL 3

2. Press CHOICE 1 � or � repeatedly to the desired brightness level.

3. Press SEND/SEND AS ALERT to save the setting, OR to continue go to step 5.

3 – 14 Programming a Panel or Wal lmount Unit Ve r s i on 2 .0

MESSAGE LENGTH

Message length can be programmed for a minimum of 5 lines or a maximum of 7

lines. When typing a message, it is suggested to set the length to 7 lines in order to

maximize space in which to enter information. Seven lines is equal to 7 full screens of

text or 224 characters.

OPTIONS: 5 or 7 lines. Factory default is 7 lines.

4. (To begin from idle mode.) Press and hold DELETE and CHOICE 1 �. The screendisplays: SET DISPLAY BRIGHTNESS.

5. Press CHOICE 2 � until the screen displays:

SET message LENGTH 7 LINE

6. Press CHOICE 1 � or � to the desired setting.

7. Press SEND/SEND AS ALERT to save setting(s), OR to continue go to step 9.

AUTO PRINT

Note: This procedure applies only if a printer is connected to the panel unit or wall-

mount unit you are programming.

This feature enables an Amtel unit to automatically print incoming messages.

It may be useful at times to have a hard copy of the messages you received at your

Amtel unit. You can take these messages with you when you leave the office; you

may want a hard copy to keep a phone log of your calls.

OPTIONS: OFF – MEMORY FULL – ALL MESSAGES Factory default is OFF.

• Off – No messages will be automatically printed. (You can still print ondemand.)

• Memory Full – Incoming messages will be automatically printed after theunit’s storage capacity is full.

• All Messages – All messages received will be automatically printed.



SET AUTO PRINT OFF



RECEIPT PRINT



This feature enables an Amtel unit to print outgoing messages automatically.

Ver s i on 2 .0 Programming a Panel or Wal lmount Unit 3 – 15

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It may be useful at times to have a hard copy of the messages you send from your Am-

tel unit to keep as a phone log of calls or messages you have sent to other units.




SET RECEIPT PRINT OFF


15. Press SEND/SEND AS ALERT to save setting(s), or to continue go to step 17.

FORMFEED LENGTH



This function determines the number of blank lines inserted at the end of printing a

message, in order to adjust the paper to fit different printers.

OPTIONS: 1 through 20 lines. Factory default is 3.



SET FORMFEED LENGTH 3



CDD DURATION

Note: This procedure applies only if a CDD is connected to the panel unit or wall-


When a CDD device is connected to an Amtel unit, it will cause an external electrical

device, such as a lamp, to flash when an alert or message is received. Typically, it is

used in either noisy or noise sensitive areas.

OPTIONS: OFF – 2 through 10 seconds. Factory default is 4 seconds.



SET CDD DURATION 4 SEC




MESSAGE RECALL ORDER

This programming step defines the order in which messages can be reviewed.

OPTIONS: LIFO or FIFO Factory default is LIFO.

• FIFO – First In First Out – The first or oldest message stored is the firstmessage displayed.

• LIFO – Last In First Out – The last or most recent message stored is the firstmessage displayed.



SET MESSAGE RECALL ORDER LIFO



ALERT RENOTICE

This function manages:

• the length of time a received alert is displayed.

• how fast it will scroll when multiple alerts are received.

• how often a renotice beep will sound when an alert is not responded to.

Factory default setting(s) is - 3Ø/Ø1/ØØ where

• 3Ø is the number of seconds an alert will be displayed.

• Ø1 is the number of times an alert will appear.

• ØØ is the number of appearances of an alert before sounding a renotice beep.

Note: Please understand that this function may appear to be confusing as you read it.

We can explain it better than write it. Please do not hesitate to contact your local

authorized Amtel dealer or Amtel Systems Corporation, and we will be delighted to

talk with you. That being said, we will attempt to write this as simply as possible.

We will use as an example setting of Ø5/12/Ø2.

When a single alert is received, and it is not responded to, it will display a total of 60

seconds, (5 seconds, 12 times), and sound a renotice beep every 10 seconds (5 sec-

onds, 2 times), and then will be sent, automatically, to the unit’s electronic storage bin.

When multiple alerts are received, and they are not responded to, the unit will scroll,

displaying each one every 5 seconds and sound a renotice beep every other time an

alert is displayed. While scrolling, each alert will be separated by the term NEW ALERT

the first time the alert is displayed, then NEXT ALERT every other time.

In order to respond to an alert while in the scrolling mode, the alert must be displayed.


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SET alert RENOTICE 3Ø/Ø1/ØØ

30. Press: CHOICE 1 � or � to set the seconds the alert will be displayed (1-99).

CHOICE 2 � to move to the 2nd set of numbers.

CHOICE 1 � or � to set the number of times an alert will appear (1-99).

CHOICE 2 � to move to the 3rd set of numbers.

CHOICE 1 � or � to set the number of appearances of an alertbefore the renotice beep (Ø-99).


DEFAULT EVENT TIME

The event timer counts from a pre-set time down to zero.

The value set here will be the default initial time displayed when the event timer but-

ton is pressed. The default event time can be modified by the user as necessary. (Refer

to Modifying Event Time in the User Manual.)

OPTIONS: Ø1 - 99 (minutes) – Ø1 - 59 (seconds) Factory default is ØØ-3Ø where

• ØØ represents the minutes.

• 3Ø represents the seconds.


33. Press: CHOICE 2 � until the screen displays:

SET DEFAULT EVENT TIME ØØ - 3Ø

CHOICE 1 � or � to scroll through (Ø-99) to set the minutes.


CHOICE 1 � or � to scroll from Ø through 59 to set the seconds.


RESETTING A PANEL OR WALLMOUNT UNIT

Note: This procedure is not a normal programming step and should not be imple-

mented except under the circumstances mentioned below. Unless you intend to reset

the unit, press SEND to save the settings made to this point and exit this programming

string.

A unit can be reset when a new person is assigned to a previously used Amtel, or if a

password is forgotten or lost.

CAUTION: Resetting a unit will erase all customized programming,

addresses, and stored messages and will reset the unit to factory default

settings.


OPTIONS: YES or NO Factory default is NO.



RESET unit ? NO

CHOICE 1 � or � to scroll to yes.SEND/SEND AS ALERT. Screen displays:

ALL DATA WILL BE LOST *CANCEL*

CHOICE 1 � to “Reset.”

37. a. Press CLEAR to exit without resetting the unit, ORb. Press BACKSPACE (�) to “Reset” and press SEND to reset the unit.

The display goes blank and the unit reboots to factory defaults.


IN THE “DELETE, CHOICE ONE DOWN” STRING.


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Programming the “Delete, Choice Two Up, ChoiceOne Down” String

All the default settings have been pre-programmed at the factory. It should not be nec-

essary to change programming values in this section. If network requirements make

changes necessary, information is provided in this section to customize a panel unit or

wallmount unit.


as the “Delete, Choice Two Up, Choice One Down” programming string because all

of the functions are accessed by pressing and holding DELETE and CHOICE 2 � and

pressing CHOICE 1 �.

� Communication Network

� Zone

� Computer Input

� Screen Exercise

� Special Function

� Setup Password

• The “Delete, Choice Two Up, Choice One Down” programming string can beprotected by entering a setup password.


Note: Pressing SEND/SEND AS ALERT at the end of a step will save changes made to

that point. Pressing CLEAR at any point allows you to view the current setting(s) and

exit without making changes.

COMMUNICATION NETWORK

In order to communicate, units must use the same network speed (fastwire or hard-

wire).

The recommended setting(s) is fastwire, providing faster communication delivery.

Note: Fastwire is not compatible with Amtel 500 series units. (If there are 500 series

in the network, all units must be set to hardwire.)

OPTIONS: FASTWIRE or HARDWIRE Factory default is FASTWIRE.

1. Press and hold DELETE and CHOICE 2 �.

While holding these down, press CHOICE 1 �. (If screen displays ENTER PASSWORD,enter the setup password, and press SEND.) The screen displays:

SET comm-network FASTWIRE


3. Press SEND/SEND AS ALERT to save setting, OR to continue go to step 5.


ZONE

The zone acts as an extended address that enables a group of Amtel units within a sys-

tem to be separated from other Amtel units.

All Amtel units in a network that need to communicate must be on the same zone. If

you would like to isolate groups of Amtels to only be able to communicate within

their own network, you are able to set these units on another zone.

OPTIONS: Ø - 9. Factory default is Ø. The recommended setting is Ø.

4. (To begin from idle mode.) Press and hold DELETE and CHOICE 2 �. While holding

these down press CHOICE 1 �. (If screen displays ENTER PASSWORD enter the setuppassword, and press SEND.) The screen displays: SET comm-network.


SET zone Ø

6. Press CHOICE 1 � or � to assign a zone (Ø - 9).


COMPUTER INPUT

This function is for future use. Ensure this feature is set to OFF.

Factory default is OFF.

8. (To begin from idle mode.) Press and hold DELETE and CHOICE 2 �. While

holding these down, press CHOICE 1 �. (If screen displays ENTER PASSWORD, enter the

setup password, and press SEND.) The screen displays: SET comm-network.


SET COMPUTER INPUT OFF

10. Press CHOICE 1 � or � to ensure your unit is set to OFF.


SCREEN EXERCISE

This function is designed to “exercise” every segment of the screen ensuring consis-

tent brightness across the display. At a pre-programmed time (usually after office

hours) the display flashes alternately � Ø � Ø � Ø � across the entire screen. This is

Amtel’s screen saver feature.

Note: While the screen exerciser is activated, the unit will still function normally.

Sending or receiving a communication will suspend the screen exerciser for one

minute and then reactivate.

Factory default is 12-AM / Ø1 HRS where

• 12-AM represents the time the exercise will begin.

• Ø1-HRS represents the duration of the exercise.


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these down press CHOICE 1 �. (If screen displays ENTER PASSWORD, enter the setup

password, and press SEND.) The screen displays: SET comm-network.


SET SCREEN EXERCISE 12-AM/Ø1-HRS

CHOICE 1 � or � to enter the starting time.


CHOICE 1 � or � to enter the duration of the exercise.


SPECIAL FUNCTION

This feature is for technical troubleshooting and is used by qualified Amtel techni-

cians.

Factory default is NONE.


these down, press CHOICE 1 �. (If screen displays ENTER PASSWORD, enter the setup

password, and press SEND.) Screen displays: SET comm-network.


SET SPECIAL FUNCTION NONE


SETUP PASSWORD FOR LOCAL PROGRAMMING

This function is used to security protect the “Delete, Choice Two Up, Choice One

Down” programming string and the address(es) of the unit(s) you are programming.

• The setup password is four (4) characters in length, and it is made up of acombination of letters and/or numerals.

• It is easier to program a setup password from a keyboard for all units.

• It is recommended that the same setup password be used throughout thenetwork. However, a unique setup password can be assigned to a unit.

• A keyboard unit can program a setup password locally or remotely —individually or by groups using the NEXT PERSON key, or globally using theaddress + +. All panel and wallmount units program a setup password onlyfor itself.

Factory default is 9 9 9 9.

The setting 9999 disables setup password protection.

CAUTION: Be sure to record the password and keep it in a safe location.

If the password is lost or forgotten, it cannot be recalled.


Note: If the password is lost or forgotten, the unit must be reset to clear the password

from the unit. Resetting a unit erases all customized programming, addresses and

messages. Refer to Resetting a Panel or Wallmount Unit section.

Assigning a setup password locally


holding these down, press CHOICE 1 �. (If screen displays ENTER PASSWORD, enter the

setup password, and press SEND.) Screen displays: SET comm-network.


SET SETUP PASSWORD 9 9 9 9

CHOICE 1 � or � to assign 1st character.




CHOICE 1 � or � to assign the 3rd character.

CHOICE 2 � to move to the 4th space.

CHOICE 1 � or � to assign the 4th character.

20. Press SEND/SEND AS ALERT to save all setting(s).


IN THE “DELETE, CHOICE TWO UP, CHOICE ONE DOWN” STRING


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Changing a Setup Password


holding these down, press CHOICE 1 �. Screen displays:

ENTER PASSWORD ? ? ? ?

2. Enter the current setup password.

Press: CHOICE 1 � or � to assign 1st character.




CHOICE 1 � or � to assign the 3rd character.

CHOICE 2 � to move to the 4th space.

CHOICE 1 � or � to assign the 4th character.

3. Press SEND/SEND AS ALERT - screen displays:

SET comm-network

4. Press CHOICE 2 � repeatedly until screen displays:

SET SETUP PASSWORD ? ? ? ?

5. Follow step 19 of Assigning a Setup Password Locally section.

6. Press SEND/SEND AS ALERT to save the new password.

Personal Preferences

REMOTE ACCESS

Remote access is a network and/or personal preference setting(s) regarding access to

this unit.

OPTIONS: NONE – PROGRAM – RECALL Factory default is PROGRAM.

• None – Secures a unit from remote access. This restricts any other unit fromrecalling messages or remotely programming a unit.

• Program – Allows an Amtel to be programmed from a remote keyboard unit.

• Recall – Allows your messages to be recalled from a remote keyboard unit.

Note: Messages can be protected from being recalled by setting an individual pass-

word at your unit. (Refer to the Individual Password section in the User Manual.)

1. Press and hold CLEAR and press RECALL ALERT. The screen displays:

SET REMOTE ACCESS PROGRAM


3. Press SEND/SEND AS ALERT to save the setting.


BEEPER VOLUME

The beeper volume level is set to meet network requirements and/or personal prefer-

ence.

OPTIONS: Levels OFF through 4. Factory default is Level 3.

1. Press and hold CLEAR and press DELETE. Screen displays the current setting:

SET BEEPER VOLUME LEVEL 3


3. Press SEND/SEND AS ALERT to save the setting.

BEEPER TONE

The beeper tone is set to personal preference.

OPTIONS: LOW – MEDIUM – HIGH Factory default is MEDIUM.

1. Press and hold CLEAR and press DELETE. Screen displays:

SET BEEPER VOLUME ___

2. Press CHOICE 2 �. The screen displays:

SET BEEPER TONE MEDIUM


4. Press SEND/SEND AS ALERT to save the setting(s).


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Customizing Units

Customizing Text Fragments and Phrases

A phrase is the text displayed on the screen when a phrase button/key is pressed.

Phrases can be changed to meet network and/or personal preferences. Pre-

programmed phrases can be changed.

Phrases can be programmed in one of two ways:

• as a complete phrase, for example: I’LL CALL BACK, or

• with one or two pre-programmed text fragments.

A text fragment is a portion of text within a phrase that can be modified at a wall-

mount or a panel unit by using the choice buttons. A text fragment list provides the

user with options to complete a phrase.

EXAMPLE: The phrase: I’LL CALL BACK _____, can be modified with up to

ten choices such as, “IN 10 MIN,” “TOMORROW,” “NEXT

WEEK” (see fig 4.1 list Ø).

• A keyboard unit only uses complete phrases. To change a phrase, thekeyboard user types new text.

• A panel unit or wallmount unit uses complete phrases in addition to phrasesusing text fragments.

Note: Text fragment lists must be programmed and assigned a list number to be able

to be inserted into phrases. Use Worksheet #3 to assist in this programming function.

It is a good idea to first determine the phrase and list the different ways to complete

the phrase. This list will become the text fragment list.

Programming Text Fragment Lists

Text fragment lists can only be programmed from a keyboard unit. When program-

ming a remote unit, the remote access must be set to “Program.”

Text Fragment(s):

• are used by panel or wallmount units to modify a phrase.

• are contained in text fragment lists.

• are limited to 12 characters, including spaces.

• should be entered in the order the user will scroll through them.

• are identified by the flashing text in a phrase.

Ver s i on 2 .0 Customiz ing Text Fragments and Phrases 4 – 1

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Text Fragment Lists:

• each unit can have its own set of lists

• are numbered Ø - 9

• can contain up to ten programmed text fragment entries


SELECT SET UP ?



3. Enter the address(es) of the unit(s) to be programmed. (To program more than one

unit, type the address of the first unit, followed by pressing the NEXT PERSON key. Continue

typing addresses of additional units separating each address by pressing NEXT PERSON, or

program all units using the global address of + +.)

4. Press SEND. The display will be blank with a flashing cursor.

5. Enter the command code Ø4.

6. Enter the text fragment list number to be programmed (Ø through 9).

7. Enter the first text fragment followed immediately by an asterisk (SHIFT andnumber 8 key). (Maximum number of characters for a text fragment is 12,including spaces.)

8. Enter the second text fragment followed immediately by an asterisk. Entereach additional text fragment, separating each with an asterisk. You mayenter a maximum of ten (10) text fragments. See fig 4.1.

9. Press SEND to save all settings.

EXAMPLE: Fig 4.1 shows an example to program

a text fragment list. For purposes of

this illustration, the list number is

zero (Ø) and contains seven text frag-

ments.

When this example list is inserted

into a phrase, the user is able to scroll

through the text fragment list entries

to the desired choice to complete the

phrase.

PHRASE: I’LL CALL BACK

____________.

4 – 2 Customiz ing Text Fragments and Phrases Ver s i on 2 .0

Figure 4-1

List Ø List 1

Ø. IN 5 MIN Ø. MY OFFICE

1. IN 10 MIN 1. ASSTS DESK

2. IN 15 MIN 2. RECEPTION

3. IN 30 MIN 3. SERVICE

4. IN 1 HOUR 4. ACCOUNTING

5. TOMORROW 5.

6. NEXT WEEK 6.

7. 7.

8. 8.

9. 9.

Programming a Phrase

A phrase is the text displayed on the screen when a phrase button/key is pressed.

Phrases:

• are used by all units.

• can be programmed with none, one or two text fragment lists (only panel andwallmount units use text fragments).

• when displayed on the screen consist of: the initial address, the phrase and(optional) text fragments (flashing).

• contain a maximum of 29 characters including spaces and any text fragments.

• are programmed from a remote keyboard unit.

Note: Use Customization Form Worksheet #3 to assist with programming phrases.

Programming a phrase without text fragments

To program units remotely, the unit being programmed must have the remote access set-

ting set to “Program.”


SELECT SET UP ?

2. Press the 2 key. (For this example the initial address is AA.) The screen displays:

SET alert FOR A A







5. To program a keyboard unit, press the key to which the phrase is to beassigned. (Only keys in the top two rows, 1 through Ø, excluding the BACKSPACE key, or

Q through P of the keyboard are valid.)

To program a panel unit or wallmount unit, enter the number or letter of thebutton to which the phrase is to be assigned. (Refer to the appropriate unit template in

the Templates and Worksheets section to determine the button number.)




when the phrase button/key is first pressed.)

8. Press SEND. The screen displays the initial address and a flashing cursor:

FD_


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9. Enter the text of the phrase. (The maximum number of characters for a phraseis 29, including all spaces.)

10. Press SEND to save the settings.

Programming a phrase with text fragments

Note: Only panel and wallmount units use text fragment lists.

EXAMPLE: To illustrate the programming of a

phrase with text fragment lists, we

will use the phrase “I’LL CALL

BACK IN_____,” and insert the text

fragment lists shown in fig 4.2. These

lists have been programmed accord-

ing to the procedure outlined in the

section “Programming Text Fragment

Lists” and will be used in the con-

struction of this phrase.

Each panel unit and wallmount unit

have factory default programmed text

fragments and phrases.

PHRASE: I’LL CALL BACK _______


SELECT SET UP ?

2. Press the 2 key. (The initial address for this example is AA.) The screen displays:

SET alert FOR A A




program all units using the global address + +.)



5. To program a panel unit or wallmount unit, enter the number or letter of thebutton to which the phrase is to be assigned. (Refer to the appropriate unit template in

the Templates and Worksheets section determine the button number.)




when the phrase button/key is pressed.)

8. Press SEND. The screen displays the initial address and a flashing cursor:

FD_

4 – 4 Customiz ing Text Fragments and Phrases Ver s i on 2 .0

List Ø List 1

Ø. IN 5 MIN Ø. MY OFFICE

1. IN 10 MIN 1. ASSTS

2. IN 15 MIN 2. RECEPTION

3. IN 30 MIN 3. SERVICE

4. IN 1 HOUR 4. ACCOUNTING

5. TOMORROW 5.

6. NEXT WEEK 6.

7. 7.

8. 8.

9. 9.

Figure 4-2

9. To enter text fragments in a phrase, enter the text of the phrase inserting anasterisk followed by the list number and the entry number. In fig 4.3, the listnumber is Ø and the list entry number is 5. This corresponds to the text“TOMORROW.”

Note: The order you enter the list entries is the order the user will scroll through them.

The phrase is “I’LL CALL BACK _____” with a text fragment list being used at the

end to modify the phrase.

EXAMPLE: After the above programming steps are completed, the phrase will

appear on the screen as illustrated above. The user can modify the

phrase and scroll to other choices of the text fragment list using the

CHOICE 1 � or � buttons.

10. To program a phrase using a second text fragment:Follow the above procedure to enter a second text fragment. For exampleprogramming the phrase would appear as:

Programming Process:

I’LL CALL BACK *14 *Ø1_

Resulting Phrase:

I’LL CALL BACK ACCOUNTING IN 1Ø MIN _

EXAMPLE: After the above programming steps are completed, the phrase will

appear on the screen as illustrated above. The user may modify the

phrase by scrolling the other choices of the text fragment list using

the CHOICE 1 � or � buttons.

11. Press SEND to save the settings.


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Figure 4-3

Custom Phrase Slide Card

When the customization is complete, you may order a custom phrase slide card

through your dealer or from Amtel Systems Corporation. It will be printed with your

customized phrases, and mailed to you to insert into the wallmount, giving the unit a

clean professional look. To order, contact your local authorized Amtel dealer or Am-

tel Systems Corporation.

Inserting a Custom Phrase Slide Card

Using a thin bladed knife or a similar object, carefully insert the end into the slide card

opening and grasp the end with a tweezers. Slowly pull the old card out of the sleeve.

Insert the new card.

Emergency Alerts

An emergency alert is a communication sent system wide, alerting all units of an

emergency. Although all units on the network receive the emergency alert, it is not

necessary to program all units to be able to send the alert. The function, to send an

emergency alert, will not be enabled unless the programming procedure is performed.

If you program an emergency alert key or button, it is important to label the key or

button accordingly.

When the emergency alert is sent:

• it overrides all other network functions.

• turns the network to maximum beep volume and display brightness.

• every unit on the network will continuously beep in a distinctive two-tonealarm until the alert is canceled.

• the displayed text at the receiving unit should display the address where theemergency alert was initiated and the emergency alert phrase. (When

4 – 6 Emergency Alerts Ve r s i on 2 .0

Wed JAN 1, 2ØØ3 -ØØ AM9Slide

Card

Opening

programming an emergency alert, it is recommended that the alert text includethe physical location of the unit.)

• the sending unit is silent and will display a pre-programmed phrase which canbe different from the receiving units, so as not to further disrupt and causeadditional anxiety at the location of the emergency.

CAUTION: Be sure to identify the emergency key/button so it is not

pressed accidentally.

EXAMPLE:

Sending unit’s screen:

SUMMONING ASSISTANCE

Receiving unit’s screen:

**emergency AT FRONT DESK**

• The sending unit will flash the pre-programmed phrase, assuring the senderthat the emergency alert is being transmitted.

• An elapsed timer is activated at the sending unit when the emergency alert isinitiated but is not displayed until the emergency alert is canceled.

• The emergency alert can only be canceled at the sending unit by pressing theCLEAR key/button which returns the network to normal functions. (The timerat the sending unit is still counting up and displays the day of the week, theelapsed timer counting up, and the current time of day.)

• Press TIMER, to stop the timer. The emergency alert is time and date stamped,and the response time and will be stored it in the unit’s electronic storage binfor later recall

• Press the CLEAR key/button to return the sending unit to normal functions.

• Only one emergency alert per unit can be stored.

EXAMPLE: Your keyboard unit address is AA and is one of 6 units on a net-

work, the other addresses: BB, CC, DD, EE, FF. You decide that

units BB through EE, which are located in a production area, might

have a common emergency experience. You choose to exclude FF.

(Therefore, all units will receive the emergency alert, but FF cannot

send one.) Further you choose EMERGENCY AT FRONT DESK as

a common alert. Simply, you enter the address BB through EE into

your unit, you select the key or button that will send the emergency

alert and you enter EMERGENCY AT FRONT DESK as the emer-

gency alert phrase.

In the event that an emergency alert is initiated, each of units AA

through EE will cause SUMMONING ASSISTANCE AT FD to be displayed at

all receiving units on the network. Of course, you may choose a

unique emergency alert to be displayed for any or all units. In that

case, you do the programming one address at a time.

Ver s i on 2 .0 Emergency Alerts 4 – 7

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To further customize — perhaps you wish to display a different

phrase on the sending unit, SUMMONING ASSISTANCE — the process is

similar, just refer to “Programming an Emergency Alert Phrase for a

Sending Unit.”

Programming an Emergency Alert

This step enables units to have the capability to send an emergency alert. Program-

ming can only be done from a remote keyboard unit. To program units remotely, the

unit being programmed must have the remote access setting set to “Program.”

There are two steps in the programming procedure:

1. Assign a key or button.

2. Program the phrase that will be seen on all receiving units.

Note: A phrase must be programmed. No default is provided.

At the keyboard unit


SELECT SET UP ?

2. Press the number 1 key. The screen displays:


3. Enter the address(es) of the unit(s) to be programmed to be enabled to sendan emergency alert. (To program more than one unit, type the address of the first unit,

followed by pressing the NEXT PERSON key. Continue typing addresses of additional units

separating each address by pressing NEXT PERSON, or program all units using the global

address of + +.)

4. Press SEND. The screen is blank with a flashing cursor.


6. To program a panel unit or wallmount unit, enter the number or letter of thebutton to which the emergency alert is to be assigned. (Refer to the phrasebutton template to determine the button number.)For a keyboard unit, press the key to which the emergency alert is to beassigned. (Programmable keys are in the top two rows, 1 through Ø,excluding the BACKSPACE key, or Q through P).

7. Enter the text for the emergency alert. This is the text that will be displayedon all receiving units when the emergency alert is initiated. (The maximumnumber of characters for an emergency alert is 29 including all spaces.)


4 – 8 Emergency Alerts Ve r s i on 2 .0

EXAMPLE: Fig 4-4 shows an example to program an emergency alert phrase for

unit(s) receiving the alert (before pressing the SEND key). The phrase

will be EMERGENCY AT FRONT DESK. It will be assigned to the

number 8 button on a panel or wallmount, or the number 8 key of a

keyboard unit.

Programming an Emergency Alert Phrase for aSending Unit

This is the phrase seen on the screen of the sending unit. It can be different than the

phrase shown on the units receiving the emergency alert.

To program units remotely, the unit being programmed must have the remote access

setting set to “Program.”

Note: The default phrase is: **SENDING EMERGENCY ALERT**


SELECT SET UP ?

2. Press the number 1 key. The screen displays:


3. Enter the address(es) of the unit(s) to be programmed with the phrase to beseen at the sending unit when an emergency alert is initiated. (To program more

than one unit, type the address of the first unit, followed by pressing the NEXT PERSON key.

Continue typing addresses of additional units separating each address by pressing NEXT

PERSON, or program all units using the global address of + +.)

4. Press SEND. The display will be blank with a flashing cursor.


6. Enter the text for the emergency display. (The maximum number ofcharacters is 29 including all spaces.)


Ver s i on 2 .0 Emergency Alerts 4 – 9

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Figure 4-4

EXAMPLE: Fig 4-5 shows an example to program an emergency alert phrase for

unit(s) initiating the alert. The phrase will be SUMMONING AS-

SISTANCE.

Programming a Status

Setting a status is a way of letting other Amtel users know when you are away from

your desk, or, if you are in a meeting, it can also act as an electronic DO NOT DISTURB

sign. When activated, your status will flash on your unit’s display. When an alert is re-

ceived, your unit will automatically respond with the status phrase. For example —

OUT TO LUNCH / RETURNING AT 1 PM.

The keyboard and panel unit have factory default status phrase keys and buttons.

Some wallmount models may not have a default status phrase, however it can be pro-

grammed to have a status. The phrase can be customized for any unit from a remote

keyboard unit. To program units remotely, the unit being programmed must have the

remote access setting set to “Program.”

• Only a keyboard unit can program a status for itself, or remotely for anotherkeyboard, panel or wallmount unit.

• A keyboard unit can also set a temporary status for itself or any other unit. Forexample, the phrase OUT TO LUNCH / RETURNING AT 1PM could be changed to 2pm.


SELECT SET UP ?


SET status FOR ? ?







4 – 10 Programming a Status Ver s i on 2 .0

Figure 4-5

5. To program a keyboard unit, press the key to be assigned the status. (Only keys

in the top two rows, 1 through Ø, excluding the BACKSPACE key, or Q through P of the

keyboard are valid.)

To program a panel unit or wallmount unit, enter the number or letter of thebutton to be assigned the status. (Refer to the appropriate unit template in the Templates

and Worksheets section to determine the button number.)

6. Press SEND. The screen displays 2 dashes and a flashing cursor.

7. Enter the text for the status (maximum 29 characters, including all spaces).When in status mode, this text will be displayed in response to an alert to thesending units.


Ver s i on 2 .0 Programming a Status 4 – 11

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4 – 12 Programming a Status Ver s i on 2 .0

Installation Information

Two Installation Methods

Amtel’s Direct-Line system is easily installed in either of two methods:

1. Using a “spare pair” of existing telephone wires.

Each Amtel unit requires the use of one pair of designated wires for datatransmission. Most offices contain telephone cables with several pairs ofwires that are not in use. Each Amtel unit may use one of these “spare pair.”If there is no spare pair available, it will be necessary to pull new wires.

2. Using a “group power supply.”

A 28 volt group power supply is used to provide both power and datacommunication. We supply two types of four conductor wire (plastic orteflon coated), which is run from the group power supply to each of theAmtel units. For a keyboard or panel unit, the wire is terminated at a customwall plate and connected to the Amtel by way of a power/data cord.Wallmount units are connected by a wiring harness (pigtail) which passesthrough the back of the unit. Detailed wiring instructions are provided withthe group power supply.

If you are unsure as to which method to use, talk to your in-house telecommunications

manager, building manager, or electrician. You may also want to check your local

building and fire codes before installing any wire.

Contact a local telephone installation company, telephone interconnect company, or

similar business that can take care of your wiring needs.

If you have any questions, please do not hesitate to call your Amtel dealer or us direct

at 1-800-999-8903.

Ver s i on 2 .0 Two Insta l lat ion Methods 5 – 1

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“Spare Pair” Installer’s Guide

Using a spare pair of telephone wires

A. In each locationwhere a unit isgoing to beinstalled, split offthe spare pair fromthe existingtelephone outlet.This usually is amodular RJ-11jack. (see fig 5-1)

B. Wire the spare pairto a new 4 or 6position modularRJ-11 jack.Connect the sparepair to theblack/yellow pairor positions 2 and5 of the connector. You must maintain polarity.

C. Go to the telephone closet where the telephone lines are terminated. Split offthe same spare pair you just connected in each office and terminate them toan unused punch down block on the main distribution frame.

D. Loop all the odd pins together and all the even pins together on the 66m blockdedicated toAmtel. Connectthe terminatedAmtel pairs to thelooped pins withthe bridge clips.Polarity must bemaintained.(see fig 5-2)

E. Use a standard 4 or6 position RJ-11ended cord toconnect units towall jacks.

F. Double checkinstallation forcontinuity andpolarity.

5 – 2 “Spare Pair ” Insta l ler ’s Guide Ver s i on 2 .0

YLYL BKBK

BLBL

GRGR

WHWH

RDRD

To Telephone Room

Figure 5-1

From the customer’soffice phone and theAmtel modular jack To PBX or KSU

Bridge clips

Station 66 block Amtel 66 block

Figure 5-2

Do not reverse the polarity of the wiring —

the units will not work!

Problem Solving and ErrorMessages

If an Amtel unit stops communicating with other units, there are some basic problem

solving steps you can do to correct the problem, or help determine if the unit needs to

be sent to the manufacturer for repairs.

Problem Solving

Situation Solution

No power

No display on

keyboard /

panel / wallmount

• Check that the individual power supply is plugged

into an electrical outlet,

OR

• Check the Group Power Supply is plugged into the

electrical outlet, and check if that outlet has power.

• Check that power cord is properly connected to the

back of the unit.

• Check that the electrical outlet has power.

• Check the screen brightness setting.

Display has asterisks

and Ø’s flashing• The Screen Exerciser is activated. Re-program

setting to activate after office hours.

Display shows day with a

timer running in parentheses

followed by the time

• The elapsed timer is running.

• For a keyboard, press the TIMER key, then CLEAR.

• For a panel/wallmount unit, press the TIMER

button, then CLEAR.

Time/date incorrect

• At a keyboard unit, re-enter correct time/date at the

central timekeeper unit. Refer to the Time Keeping

section.

Time/date erratic

• More than one keyboard is set to be the central

timekeeper. Identify which unit is to be the one

central, find the other unit(s) set to central, and set

their timekeeper status on auto or local. Refer to the

Time Keeping section.

Beeper volume is too low /

No beeper noise• Check beeper volume setting.

Ver s i on 2 .0 Problem Solving 6 – 1

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Situation Solution

Incorrect initial address

displayed when phrase

button/key is pressed

• Program the initial address.

Messages/alerts not being

received

• Check the address of the receiving unit.

• Check that 2 units do not have the same address.

• Check the communication mode and zone settings.

• Check the connection of data cord to the back of

unit and wall jack.

Flashing number on the right

side of display

• A flashing number indicates at least one new

message has been received and not reviewed. The

number indicates how many messages are stored.

Unit has stopped

communicating

• Sometimes a unit will stop communicating after

being moved from one location to another. If the

unit is not working at the new location:

1. Check the mode of communication –fastwire/hardwire.

2. Same zone as other units on the network.

3. Are hardwire cords plugged in properly? Makesure the hardwire cable is plugged securely intothe I/O port, and in turn, plugged into the properAmtel dedicated RJ-11 jack.

4. Try swapping this unit with another workingunit. If another unit still is not able to establishcommunication at your location, you will needto have the vendor that did your hardwiringcheck the network wiring.

5. If all units stop communicating, check to see ifany electrical or telephone work has been donein your building. You may need to have thevendor that did the hardwiring check thenetwork wiring. Electrical or telephone workerscan interrupt the Amtel network.

6. Sometimes you can re-establish communicationby simply unplugging and re-plugging the unit(similar to rebooting a computer).

a) Check the data jack in the back of the Amtel.b) Check the power cord. (Caution: unpluggingmay cause loss of memory if the battery is deador not functioning.)

7. If something is plugged into an Amtel jack thatis not an Amtel, one or all units may notcommunicate.

6 – 2 Problem Solving Ver s i on 2 .0

Error Messages

The Amtel unit is capable of distinguishing between several types of errors. The unit

will try to perform the function requested; however, if the function requested is not

valid, a flashing error message will be displayed. The following is a list of error mes-

sages, the types of situations that invoke them, and suggestions to correct them.

Error MessageDisplayedFlashing Cause Remedy

AUTO

TIME KEEPING

MODE

• A user is attempting to

change the date/time

on a keyboard unit set

to auto time keeping.

When set to auto time

keeping, time is kept

for all units by the

central timekeeper.

• Check with the System

Administrator how time is kept for

your network, then refer to the Time

Keeping section.

COMM ERROR

(SEE USER

GUIDE)

• The address entered is

not the address of any

unit on the network.

• Receiving unit’s

address changed.

• Communication path

between the sending

and receiving unit has

been interrupted. The

display will flash the

error message, and

will time out, and the

display will show the

address entered.

• Check address entered.

1. If the address is incorrect, waituntil the check address error codestops flashing.

2. The alert/message address willappear.

3. Press the SPACEBAR to get thecursor.

4. Type in the correct address andpress SEND. The communicationwas delivered if the displayreturns to the idle mode.

• Check the communication path of

both units.

1. Same mode of communication(fastwire/hardwire).

2. Same zone.

3. Check data cord connections —is the hardwire cord (looks like aphone cord) plugged into the I/Oport in the back/bottom of unitand securely plugged into theAmtel dedicated RJ-11 jack.

Ver s i on 2 .0 Error Messages 6 – 3

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INPUT FORMAT

ERROR

• Data entered

incorrectly, or

invalid/improper data

has been entered

while programming in

the “Special Function”

mode.

• Re-enter data.

• Refer to Programming section in this

manual for step by step instructions.

INVALID

PASSWORD

• Wrong password

entered.

• Re-enter the password.

• See System Administrator.

MESSAGE

STORAGE FULL• Unit’s memory is at

capacity.

• Delete unnecessary messages to

provide additional memory in the

electronic storage bin.

NO ALERTS

RECEIVED

• Alert storage bin is

empty. No one is

looking for you.

• No Action.

NO MESSAGES

RECEIVED• Message storage bin is

empty.

• No Action.

NO REMINDERS

SET

• At a keyboard, no

reminders have been

entered.

• No Action.

NO TEXT

ASSIGNED

• An attempt has been

made to customize a

key/button, but no text

is entered.

• Re-program the key/button with an

appropriate phrase. (Refer to

Customizing section.)

NON-PRO-

GRAMMABLE

KEY

• An invalid key/button

is being assigned a

phrase or status.

• Check the template for the unit

being programmed to determine

keys/buttons capable of accepting

programming. (Refer to

Customizing section.)

RECEIVING UNIT

MEMORY FULL

• The message storage

capacity in a unit is

full and not able to

accept another

message.

• The unit with the full message

capacity must delete some of the

stored messages before any new

messages can be accepted.

REJECTED

REMINDER TO

• A reminder has been

programmed to an

invalid address.

• Redirect reminder to proper address.

REMOTE ACCESS

DISABLED

• Receiving unit remote

access function is set

to program or none.

• Reset remote access function to

recall. (Refer to Remote Access

section.)

6 – 4 Error Messages Ver s i on 2 .0


REMOTE

PROGRAMMING

DISABLED

• Receiving unit remote

access function is set

to recall or none.

• Reset remote access function to

program. (Refer to Remote Access

section.)

REPLY REJECTED

• The 700 series has a

larger storage capacity

for alerts than older

units. The 700 series

stores 50 alerts, older

units store 6. When a

700 series tries to

recall an alert that

may have already

been deleted from the

older unit’s memory,

the alert is gone and

cannot be recalled,

and this “Reply

Rejected” message

will appear.

• If two units on a

network have the

same address as the

sending unit, the reply

may be rejected.

Note: Each unit on a

network must have a

unique address.

• Resend the alert.

• Check unit addresses.

UNIT ERROR

(SEE USER

GUIDE)

• The unit’s memory

data file has been

corrupted.

• Call customer service to arrange for

the unit to be sent in for repairs

Note: For further assistance or to arrange for the unit to be returned for repairs,

please contact your local authorized Amtel dealer or Amtel Systems Corporation.

Ver s i on 2 .0 Error Messages 6 – 5

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6 – 6 Error Messages Ver s i on 2 .0

Templates and Worksheets

Programming Templates

Panel Programming Template

This template illustrates the numeric assignment for each phrase button on the phrase

pad of a panel unit. The numeric assignments are used when programming phrases,

emergency alerts, or a status. For example: TAKE MESSAGE phrase button is number 5.

Wallmount Phrase Button Template

This template illustrates the numeric assignment for each phrase button on the phrase

pad of a wallmount unit. The numeric assignments are used when programming

phrases, emergency alerts, or a status.

The I’LL CALL BACK phrase button for example is number 1.

Ver s i on 2 .0 Programming Templates 7 – 1

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I'LL GET

BACK

HAVE THEM

CALL BACK

GIVE

CALL TO

CALL

ME

I NEED

TO TALK

THANK

YOU

WHICH

LINE?

YOU

HANDLE

TAKE

MESSAGE

I'LL CALL

BACK

HOLD

WAITNO YES/OK

REF. TO

WHAT?

NO

INTERESTPAGING

SEND

THEM IN

BE RIGHT

THERE

COME

IN

OUT OF

OFFICE

IN

MEETING

SEND AS

ALERT

SEND AS

MESSAGE

PRINT

TIMER CHOICE 1 CHOICE 2

RECALL

MESSAGE

RECALL

ALERT

CLEAR DELETE

BKSP

6 I 8 H F Y J Z

Q 0 9 3 T A U X

5 7 4 2 1

Worksheets

Worksheet #1 Unit Address

• Use this worksheet to record the two character address, physical location, andthe model # of each keyboard, wallmount, panel unit on the Amtel Network.

• Used frequently are the User’s initials or the location’s initials. For example:the Board Room address would be “BR.” The Front Desk address would be “FD.”

• Please make copies of this form as needed.

Address Unit Location/User Model

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

___ ___ ___________________________________ ___________

7 – 2 Worksheets Ve r s i on 2 .0

Worksheet #2 Group Address — Distribution Lists

If you find that you are frequently sending communications to the same units, sepa-

rately, it may be convenient to include their addresses in a distribution list and assign a

group address.

An address is assigned to each distribution list such as, “Managers” or “Accounting”

or “Employees” and the members are then listed, by user initials/address.

Every time you send an alert, message, or a reminder from a keyboard to the group

address of the distribution list, the communication will be sent to each individual

on the list. Group addresses are given the address of + followed by the list number

(+Ø through +9). 20 addresses per group address.

GROUPADDRESS

GROUPADDRESS

GROUPADDRESS

GROUPADDRESS

GROUPADDRESS

GROUPADDRESS

GROUPADDRESS

GROUPADDRESS

GROUPADDRESS

GROUPADDRESS

+ Ø + 1 + 2 + 3 + 4 + 5 + 6 + 7 + 8 + 9UNIT

ADDRESSUNIT

ADDRESSUNIT

ADDRESSUNIT

ADDRESSUNIT

ADDRESSUNIT

ADDRESSUNIT

ADDRESSUNIT

ADDRESSUNIT

ADDRESSUNIT

ADDRESS

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

Ver s i on 2 .0 Worksheets 7 – 3

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Panel or Wallmount Phrase Customization Form

INSTRUCTIONS

Each panel or wallmount is capable of having its own unique:

� User Directory

� Text Fragment Lists

� Phrases

� Phrase Slide Card (wallmount only)

The Phrase Customization Forms for the panel and wallmount units are to help you to

understand and facilitate the programming steps necessary to obtain optimum use of

the Amtel Direct-Line system.

Note: Blank customization forms are provided in this manual.

Should you require further assistance with this form or in programming the text frag-

ments and phrases, please do not hesitate to contact your local authorized Amtel

dealer or Amtel Systems Corporation.

Note: Before programming any phrase, please enter an initial address for each unit.

(Refer to Programming an Initial Address section.)

1. Enter the unit address.

2. Enter the user directory.

3. Enter the text fragment lists beginning with list Ø. (Text fragments arelimited to 12 characters, including any spaces.)

4. For each phrase button, enter the initial address in the space marked “AddressTo Be Sent To.”

5. Enter the phrase label. (The wallmount label is limited to 2 lines of 8 spaceseach.)

6. Enter the desired text of the phrase. Where text fragments are to be displayedenter the phrase list number and the text fragment number. Contact Amtel oryour authorized dealer to obtain a custom slide card (for wallmount unitsonly).


Panel or Wallmount Factory Default Programming

The following worksheet has been completed for a wallmount unit using the factory

default phrases, button labels, and addresses.


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Panel Factory Default Phrases

The panel unit has 21 programmable buttons. Buttons are able to be programmed with

a unique initial address and phrase. The phrase may include one or two text frag-

ments, or none at all.

The default phrases which contain text fragments are shown below with the text frag-

ments in italics and the fragment list number and entry number in parentheses. Refer

to the default text fragment list contained on the default phrase worksheet in this sec-

tion for list # and entry #.

Button

#

Address

To Be

Sent To

Panel

Button Label

(List Number / Entry Number)

Resulting Default Phrase

6 ZZHAVE THEM

CALL BACKHAVE THEM CALL BACK PLEASE

I ZZ I’LL GET BACK I’LL GET BACK TO YOU

8 ZZ GIVE CALL TO(list 2 entry 2)

GIVE CALL TO ASSISTANT

H ZZ CALL ME CALL ME PLEASE

F ZZ I NEED TO TALK I NEED TO TALK WHEN FREE

Y ZZ BE RIGHT THERE I’LL BE RIGHT THERE

J ZZ COME IN COME IN PLEASE

Z (status) OUT OF OFFICE OUT OF OFFICE

Q ZZ THANK YOU THANK YOU

Ø ZZ WHICH LINE? WHICH LINE IS THE CALL ON?

9 ZZ YOU HANDLE YOU HANDLE IT PLEASE

3 ZZ REF TO WHAT? IN REFERENCE TO WHAT?

T ZZ NO INTEREST NOT INTERESTED AT THIS TIME

A + + PAGING(list 3 entry Ø)

PAGING ASSISTANT

U ZZ SEND THEM IN SEND THEM IN

X ZZ IN MEETING IN MEETING

5 (status) TAKE MESSAGE TAKE MESSAGE

7 ZZ I’LL CALL BACK(list Ø entry Ø)

I’LL CALL BACK IN 5 MINUTES

4 ZZ HOLD WAIT HAVE THEM HOLD WAIT PLEASE

2 ZZ NO NO THANK YOU

1 ZZ YES/OK YES/OK THANK YOU

Phrases are limited to 29 spaces including list entries


Wallmount Factory Default Phrases

The wallmount unit has 10 programmable buttons. Buttons are able to be pro-

grammed with a unique initial address and phrase. The phrase may include one or two

text fragments, or none at all.

The default phrases which contain text fragments are shown below with the text frag-

ments in italics and the fragment list number and entry number in parentheses. Refer

to the default text fragment list contained on the default phrase worksheet in this sec-

tion for list # and entry #.

Button

#

Address

To Be

Sent To

Wallmount

Button Label

(List Number / Entry Number)

Resulting Default Phrase

1 ZZI’LL CALL

BACK

(list Ø entry 1)

I’LL CALL BACK IN 10 MIN

2 ZZWHICH

LINE ? WHICH LINE IS THE CALL ON?

3 ZZCOME IN COME IN PLEASE

4 ZZSEND

CALL TO

(list 1 entry 0)

SEND THE CALL TO MY OFFICE

5 ZZI’LL BE

THERE

(list Ø entry 1)

I’LL BE THERE IN 10 MIN

6 ZZI NEED

(list 2 entry Ø)

I NEED FILE

7 ZZYOU

HANDLE YOU HANDLE IT PLEASE

8 ZZNEED TO

TALK NEED TO TALK WHEN FREE

9 ++PAGING

(list 3 entry Ø)

PAGING ASSISTANT

Ø (status)IN

MEETING IN MEETING

Wallmount labels are limited to 2 lines – 8 spaces each line

Phrases are limited to 29 spaces including list entries


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Worksheet #3 Customization Form

Programming a phrase with text fragment lists. Full size versions are in back of manual.


Index

A

addresschanging keyboard . . . . . . . . . . . . . . . . . 2 - 2

changing panel or wallmount . . . . . . . . . 2 - 2

definition. . . . . . . . . . . . . . . . . . . . . . . . 1 - 10

setting keyboard . . . . . . . . . . . . . . . . . . . 2 - 2

setting panel or wallmount . . . . . . . . . . . 2 - 2

worksheet . . . . . . . . . . . . . . . . . . . . . . . . 7 - 2

address - group address/distribution listdefinition . . . . . . . . . . . . . . . . . 1 - 10, 1 - 11

from a keyboard . . . . . . . . . . . . . . . . . . . 2 - 6

from a panel or wallmount . . . . . . . . . . . 2 - 8

view or modify from a keyboard . . . . . . . 2 - 7

view or modify from apanel or wallmount . . . . . . . . . . . . . . . . 2 - 8

worksheet . . . . . . . . . . . . . . . . . . . . . . . . 7 - 3

address - initial alertdefinition. . . . . . . . . . . . . . . . . . . . . . . . 1 - 11

from a remote keyboardfor all buttons/keys . . . . . . . . . . . . . . . 2 - 10

from a remote keyboardfor individual buttons/keys . . . . . . . . . 2 - 10

address - user directorydefinition. . . . . . . . . . . . . . . . . . . . . . . . 1 - 13

from a panel or wallmount . . . . . . . . . . . 2 - 4

from a remote keyboard . . . . . . . . . . . . . 2 - 3

modify a panel or wallmount. . . . . . . . . . 2 - 5

modify from a remote keyboard . . . . . . . 2 - 4

worksheet . . . . . . . . . . . . . . . . . . . . . . . . 7 - 2

alertdefinition. . . . . . . . . . . . . . . . . . . . . . . . 1 - 10

B

beeper tonekeyboard. . . . . . . . . . . . . . . . . . . . . . . . 3 - 12

panel / wallmount. . . . . . . . . . . . . . . . . 3 - 25

beeper volumekeyboard. . . . . . . . . . . . . . . . . . . . . . . . 3 - 12

panel / wallmount. . . . . . . . . . . . . . . . . 3 - 25

C

COMM ERROR . . . . . . . . . . . . . . . 6 - 3

customizingcustomization worksheet. . . . . . . . 7 - 4, 7 - 8

phrases . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 3

phrases using text fragment lists . . . . . . . 4 - 4

text fragment lists, panel or wallmount . . 4 - 2

E

emergency alertdefinition. . . . . . . . . . . . . . . . . . . . . . . . 1 - 10

emergency alert phrase, receiving unit . . 4 - 8

emergency alert phrase, sending unit . . . 4 - 9

error messages. . . . . . . . . . . . . . . . 6 - 3

F

fastwiredefinition. . . . . . . . . . . . . . . . . . . . . . . . 1 - 10

G

global addressdefinition. . . . . . . . . . . . . . . . . . . . . . . . 1 - 11

group addressSee address - group address/distribution list

definition. . . . . . . . . . . . . . . . . . . . . . . . 1 - 11

H

hardwiredefinition. . . . . . . . . . . . . . . . . . . . . . . . 1 - 11

I

installation . . . . . . . . . . . . . . . . . . . 5 - 1

K

keyboarda - h backspace string . . . . . . . . . . . . . . . 3 - 7

address - assign. . . . . . . . . . . . . . . . . . . . 2 - 2

address - changing . . . . . . . . . . . . . . . . . 2 - 2

alert renotice . . . . . . . . . . . . . . . . . . . . . . 3 - 4

auto print . . . . . . . . . . . . . . . . . . . . . . . . 3 - 2

beeper tone. . . . . . . . . . . . . . . . . . . . . . 3 - 12

beeper volume . . . . . . . . . . . . . . . . . . . 3 - 12

CDD duration . . . . . . . . . . . . . . . . . . . . . 3 - 3

computer input . . . . . . . . . . . . . . . . . . . . 3 - 8

customizing. . . . . . . . . . . . . . . . . . . . . . . 4 - 1

default event timer . . . . . . . . . . . . . . . . . 3 - 5

Ver s i on 2 .0 System Administrator ’s Manual Index – 1

display brightness . . . . . . . . . . . . . . . . . . 3 - 1

formfeed length . . . . . . . . . . . . . . . . . . . 3 - 3

message length . . . . . . . . . . . . . . . . . . . . 3 - 2

message recall order . . . . . . . . . . . . . . . . 3 - 4

overview . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 7

receipt print. . . . . . . . . . . . . . . . . . . . . . . 3 - 2

remote access . . . . . . . . . . . . . . . . . . . . 3 - 11

resetting . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 5

screen exercise . . . . . . . . . . . . . . . . . . . . 3 - 8

set up backspace string . . . . . . . . . . . . . . 3 - 1

setup password - changing . . . . . . . . . . 3 - 11

setup password - setting locally. . 3 - 9, 3 - 10

setup password - setting remotely . . . . . 3 - 11

special function . . . . . . . . . . . . . . . . . . . . 3 - 9

time keeping . . . . . . . . . . . . . . . . . . . . . 3 - 12

zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 8

M

messagedefinition. . . . . . . . . . . . . . . . . . . . . . . . 1 - 11

N

next persondefinition. . . . . . . . . . . . . . . . . . . . . . . . 1 - 11

P

panel / wallmountaddress - assign. . . . . . . . . . . . . . . . . . . . 2 - 2

address - changing . . . . . . . . . . . . . . . . . 2 - 2

alert renotice . . . . . . . . . . . . . . . . . . . . . 3 - 17

auto print . . . . . . . . . . . . . . . . . . . . . . . 3 - 15

beeper tone. . . . . . . . . . . . . . . . . . . . . . 3 - 25

beeper volume . . . . . . . . . . . . . . . . . . . 3 - 25

CDD duration . . . . . . . . . . . . . . . . . . . . 3 - 16

computer input . . . . . . . . . . . . . . . . . . . 3 - 21

customizing. . . . . . . . . . . . . . . . . . . . . . . 4 - 1

default event timer . . . . . . . . . . . . . . . . 3 - 18

delete, choice one down string . . . . . . . 3 - 14

delete, choice two up,choice one down string . . . . . . . . . . . 3 - 20

display brightness . . . . . . . . . . . . . . . . . 3 - 14

formfeed length . . . . . . . . . . . . . . . . . . 3 - 16

message length . . . . . . . . . . . . . . . . . . . 3 - 15

message recall order . . . . . . . . . . . . . . . 3 - 17

overview . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 8

receipt print. . . . . . . . . . . . . . . . . . . . . . 3 - 15

remote access . . . . . . . . . . . . . . . . . . . . 3 - 24

resetting . . . . . . . . . . . . . . . . . . . . . . . . 3 - 18

screen exercise . . . . . . . . . . . . . . . . . . . 3 - 21

setup password - changing . . . . . . . . . . 3 - 24

setup password - locally . . . . . . . . . . . . 3 - 22

setup password - remotely . . . . . . . . . . 3 - 22

special function . . . . . . . . . . . . . . . . . . . 3 - 22

time keeping . . . . . . . . . . . . . . . . . . . . . 3 - 18

zone . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 21

passworddefinition. . . . . . . . . . . . . . . . . . . . . . . . 1 - 12

printerskeyboard

auto print . . . . . . . . . . . . . . . . . . . . . . .3 - 2formfeed length . . . . . . . . . . . . . . . . . .3 - 3receipt print . . . . . . . . . . . . . . . . . . . . .3 - 2

panelauto print . . . . . . . . . . . . . . . . . . . . . .3 - 15formfeed length . . . . . . . . . . . . . . . . .3 - 16receipt print . . . . . . . . . . . . . . . . . . . .3 - 15

printer port . . . . . . . . . . . . . . . . . . . . . . 1 - 12

problem solving . . . . . . . . . . . . . . . 6 - 1

R

reset unitkeyboard. . . . . . . . . . . . . . . . . . . . . . . . . 3 - 5

panel or wallmount . . . . . . . . . . . . . . . . 3 - 18

S

statuscustomize - keyboard . . . . . . . . . . . . . . 4 - 10

customize - panel or wallmount. . . . . . . 4 - 10

definition. . . . . . . . . . . . . . . . . . . . . . . . 1 - 12

system administrator . . . . . . . . . . . 1 - 1definition. . . . . . . . . . . . . . . . . . . . . . . . 1 - 12

T

time keeperdefinition. . . . . . . . . . . . . . . . . . . . . . . . 1 - 13

keyboard. . . . . . . . . . . . . . . . . . . . . . . . 3 - 12

timerdefinition. . . . . . . . . . . . . . . . . . . . . . . . 1 - 13

keyboard. . . . . . . . . . . . . . . . . . . . . . . . . 3 - 5

panel or wallmount . . . . . . . . . . . . . . . . 3 - 18

W

wiring . . . . . . . . . . . . . . . . . . . . . . 5 - 1

wiring connections. . . . . . . . . . . . . 1 - 9

Index – 2 System Administrator ’s Manual Ve r s i on 2 .0

Amtel Systems Corporation (Amtel) warrants the Amtel Direct-Line series product youhave purchased from Amtel or from an authorized Amtel dealer to be free from defectsin materials or workmanship under normal use during the warranty period of one yearfrom the date of purchase. Your original purchase invoice, showing the date of purchaseof the Amtel product, is the proof of the date of purchase. The warranty extends only toyou, the original purchaser. It is not transferable to anyone who may subsequentlypurchase, lease or otherwise obtain the product from you.

In the event a warranty issue should arise, you are advised to call your authorized Amteldealer or Amtel at (800) 999-8903 for instructions.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHEREXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIEDWARRANTIES OR MERCHANTABILITY AND OF FITNESS FOR APARTICULAR PURPOSE. AMTEL SHALL HAVE NO RESPONSIBILITY FORPRODUCTS WHICH ARE ALTERED OR MODIFIED BY AGENT OR END USER.IN THE EVENT OF ANY BREACH OF WARRANTY, THE COMPANY'S SOLERESPONSIBILITY SHALL BE TO REPAIR OR REPLACE THE PRODUCTS ATTHE COMPANY'S OPTION. THE RETURN OF DEFECTIVE PRODUCTS SHALLBE AT AGENT'S OR REPRESENTATIVE'S EXPENSE, OR AT THE EXPENSE OFAGENT'S CUSTOMERS. IN NO EVENT SHALL THE COMPANY BE LIABLEFOR INCIDENTAL DAMAGES, CONSEQUENTIAL DAMAGES OR LOSTPROFITS.

This equipment has been tested and found to comply with the limits for a Class A digitaldevice pursuant to Part 15 of the FCC regulations. These limits are designed to providereasonable protection against harmful interference when operated and installed inaccordance with Amtel Systems Corporation’s recommendations. This device mustaccept any interference that may cause undesired operations.

FCC NOTICE

AMTEL DIRECT-LINE MODELS DL701, DL702 & DL706TM

AMTEL LIMITED WARRANTY (For End User)

AMTEL JUST KEEPS GETTING BETTER

Our Customers Spoke & We Listened!!

At Amtel, we value our customers, and we understand that this fast-paced world is be-

coming more complicated all the time. Therefore, we have streamlined our units with

some new features to ensure that the Amtel Direct-Line Text Communication System re-

mains the leader in text communications. And, best of all, the Amtel unit is more

user-friendly and the overall operation of the Amtel unit is enhanced. The new functions are:

SET GLOBAL ALERT BYPASS (keyboard, panel and wallmount)

An Amtel user now has a choice how their Amtel unit will respond to global alerts.

Before, when any Amtel unit on the network replied to a global alert, only the respond-

ing unit would clear and return to idle mode. The global alert remained on all other

Amtel units until the alert timed out before returning to idle mode.

Now, when any Amtel unit (set to On) replies to a global alert, all Amtel units (set to

On) will immediately return to idle mode. However, when a unit receives a global alert

and it is cleared using the CLEAR button, only that unit will clear and return to the idle

mode. This feature can be enabled or disabled through programming.

SET ALERT/MESSAGE BEEPS (keyboard, panel and wallmount)

Before, alerts were announced with a single beep, and messages were announced with

three beeps. Now, an Amtel user has the choice of announcing an alert with three beeps

and a message with one beep or vice-versa.

SET EMERGENCY ALERT (keyboard, panel and wallmount)

Before, all units received the emergency alert (code blue). Now, it is possible to pro-

gram specific Amtel units to receive an emergency alert (code blue) by setting this

function to On. A unit set to Off will not receive an emergency alert, however the unit is

still able to send an emergency alert. The benefit is that you may not want a code blue to

be received in certain areas of your facility.

SET SEND AS MESSAGE (panel and wallmount)

Before, the SEND AS MESSAGE button sent a phrase as a message. Now, the SEND AS

MESSAGE button can be programmed to send a phrase in one of three ways:

• Normal – When pressed, the SEND AS MESSAGE button will send the phrase asa message.

• Warn User – When the SEND AS MESSAGE button is pressed, the prompt SEND

AS MESSAGE? is displayed. Press the SEND AS MESSAGE button again to send thephrase as a message. Press SEND to send the phrase as an alert. Press CLEAR toreturn to idle mode.

• Map-To-Alert – The SEND AS MESSAGE button has the same function as theSEND button. Both buttons will send the phrase as an alert. The user is notwarned and sending of messages is disabled, except when responding to astored message.

ADDENDUM TOSYSTEM ADMINISTRATOR’S MANUALVers ion 2.0 / 0600© 2000 Amte l Sys tems Corporat ion

Direct-Line 700 Series

Keyboard unit programming – new features

Note: these features belong on page 3-4 of the System Administrator's Manual

• after MESSAGE RECALL ORDER • before ALERT RENOTICE.

SET GLOBAL ALERT BYPASS


• On – When any Amtel unit on the network replies to a global alert, all otherAmtel units (set to On) will return to idle mode or display the next new alert.When set to On and a global alert is received, if it does not apply to you, youcan ignore it and let it time out, or press CLEAR to remove it from your unit.Pressing CLEAR will have no effect on other Amtel units.

• Off – When any Amtel unit on the network replies to a global alert, only theresponding unit will clear and return to idle mode. The global alert willremain on all other Amtel units (set to Off or On) until the alert times outbefore returning to idle mode.

a. (To begin from idle mode.) Press SET UP. Press BACKSPACE (�). The screendisplays: SET DISPLAY BRIGHTNESS.

b. Press the SPACEBAR until the screen displays

SET GLOBAL ALERT BYPASS OFF

c. Press BACKSPACE (�) to desired setting.

e. Press SEND to save the setting(s), OR to continue go to step f.

SET ALERT/MESSAGE BEEPS

This function determines the number of beeps to announce an alert and/or a message.

The user may choose to have an alert announced with 3 beeps, and a message with one

beep, or vice-versa.

OPTIONS: 1/3 OR 3/1. Factory default is 1/3.

e. (To begin from idle mode.) Press SET UP. Press BACKSPACE (�). The screendisplays: SET DISPLAY BRIGHTNESS.

f. Press the SPACEBAR until the screen displays

SET ALERT/MESSAGE BEEPs 1/3

g. Press BACKSPACE (�) to desired setting.

h. Press SEND to save the setting(s), OR to continue go step 29 in the manual.

Ver s i on 2 .0 / 0600 — ADDENDUM TO SYSTEM ADMINISTRATOR’S MANUAL 3 – 4a

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Keyboard unit programming – new feature

Note: this feature belongs on page 3-8 of the System Administrator's Manual

• after COMPUTER INPUT • before SCREEN EXERCISE.

SET EMERGENCY ALERT

OPTIONS: ON – OFF Factory default is ON.

• On – all Amtel units set to On are capable of receiving and sending anemergency alert (code blue).

• Off – an Amtel unit can be programmed not to receive an emergency alert.This unit would still be capable of sending an emergency alert.

a. (To begin from idle mode.) Press SETUP. Press and hold A and H and press

BACKSPACE (�). (If the screen displays ENTER PASSWORD, enter the setup password and press

SEND.) The screen displays: SET COMM-NETWORK.

b. Press the SPACEBAR until the screen displays:

SET EMERGENCY ALERT ON

c. Press the BACKSPACE (�) to desired setting.

d. Press SEND to save the setting(s), OR to continue go to step 13 in the manual.


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Panel or Wallmount unit programming – new features



SET GLOBAL ALERT BYPASS


• On – When any Amtel unit on the network replies to a global alert, all otherAmtel units (set to On) will return to idle mode or display the next new alert.When set to On and a global alert is received, if it does not apply to you, youcan ignore it and let it time out, or press CLEAR to remove it from your unit.Pressing CLEAR will have no effect on other Amtel units.

• Off – When any Amtel unit on the network replies to a global alert, only theresponding unit will clear and return to idle mode. The global alert willremain on all other Amtel units (set to Off or On) until the alert times outbefore returning to idle mode.

a. (To begin from idle mode.) Press and hold DELETE and CHOICE 1 �. The screendisplays: SET DISPLAY BRIGHTNESS.

b. Press the CHOICE 2 � until the screen displays:

SET GLOBAL ALERT BYPASS OFF

c. Press CHOICE 1 � or � to desired setting.

d. Press SEND to save the setting(s), OR to continue go to step f.

SET ALERT/MESSAGE BEEPS

This function determines the number of beeps to announce an alert and/or a message.

The user may choose to have an alert announced with 3 beeps, and a message with one

beep, or vice-versa.

OPTIONS: 1/3 OR 3/1. Factory default is 1/3.

e. (To begin from idle mode.) Press and hold DELETE and CHOICE 1 �. The screendisplays: SET DISPLAY BRIGHTNESS.

f. Press the CHOICE 2 � until the screen displays:

SET ALERT/MESSAGE BEEPS 1/3

g. Press CHOICE 1 � or � to desired setting.

h. Press SEND to save the setting(s), OR to continue go to step 29 in the manual.


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Panel or Wallmount unit programming – new features



SET EMERGENCY ALERT

OPTIONS: ON – OFF Factory default is ON.

• On – all Amtel units set to On are capable of receiving and sending anemergency alert (code blue).

• Off – an Amtel unit can be programmed not to receive an emergency alert.This unit would still be capable of sending an emergency alert.

a. (To begin from idle mode.) Press and hold DELETE and CHOICE 2 �. While

holding these down, press CHOICE 1 �. (If the screen displays ENTER PASSWORD, enter

the setup password and press SEND.) The screen displays: SET COMM-NETWORK.

b. Press CHOICE 2 � until the screen displays:

SET EMERGENCY ALERT ON

c. Press the CHOICE 1 � or � to desired setting.

d. Press SEND to save the setting(s), OR to continue go to step f.

SET SEND AS MESSAGE

This changes the function of the SEND AS MESSAGE button on a panel or a wallmount unit.

OPTIONS: NORMAL – WARN USER – MAP-TO-ALERT

Factory default is MAP-TO-ALERT for a wallmount unit, NORMAL for a panel unit.

• Normal – Press the SEND AS MESSAGE button to send the phrase as a message.

• Warn User – When the SEND AS MESSAGE button is pressed, the promptSEND-AS-MESSAGE? is displayed. Press the SEND AS MESSAGE button again tosend the phrase as a message, or press SEND to send the phrase as an alert.Press CLEAR, to return to idle mode.

• Map-To-Alert – The SEND AS MESSAGE button has the same function as theSEND button – both buttons will send the phrase as an alert. The user is notwarned and the sending of messages is disabled except when responding to astored message. (Only alerts can be initiated.)

Note: The “reply to message” function is not affected by this programming step.

e. (To begin from idle mode.) Press and hold DELETE and CHOICE 2 �. While

holding these down, press CHOICE 1 �. (If the screen displays ENTER PASSWORD, enter

the setup password and press SEND.) The screen displays: SET COMM-NETWORK.

f. Press CHOICE 2 � until the screen displays:

SET SEND-AS-MESSAGE

g. Press the CHOICE 1 � or � to desired setting.

h. Press SEND to save the setting(s), OR to continue go to step 13 in the manual.


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system administrator’s manual - amtel · 700 series — new features...

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