system and software maturity models

8/3/2019 System and Software Maturity Models

http://slidepdf.com/reader/full/system-and-software-maturity-models 1/4

Creating a world class ADM organization

for improved maturity

WIPRO CONSULTING SERVICES I PROCESS EXCELLENCE

System Maturity Model



The need for consolidation stems from

! Mergers and acquisition activity

! Disparate or fragmented processes across IT lines of business

! The need to improve IT effectiveness and reduce costs

Global organizations are focusing on consolidation regionally or across IT process functions, in order to lower costs, increase process

maturity, improve flexibility and break down organizational silos.

Process Harmonization

In order to achieve global process synergies, we aim to:

Consolidate and Standardize! Cataloguing and mining of internal best practices and methods

! Common roles and responsibilities definition mapped to hierarchy structures of different units

! Define an overarching governance function

Benchmark and Optimize! Processes benchmarked and defined to industry models (e.g. CMMI , ITIL , COBIT , PCMM ) and best practices

! Design balanced scorecards to align, report and analyze metrics at different organization hierarchies

® ® ® ®

Sustain, Monitor and Improve! Organizational roll-out of harmonized processes

! Interim maturity assessment and audits to ensure adherence! Continuously improve processes by leveraging Six Sigma and Lean concepts

Complexity in business and technology landscapes has reduced agility of IT and led to an increase in costs associated with Application

Development & Maintenance (ADM). While IT infrastructure organizations have undergone consolidation and standardization,

Applications organizations are more fragmented and complex in nature.

Our SMM (System Maturity Models) Consulting Practice focuses on increasing efficiency of ADM teams through organizational maturity

enhancement, process transformation, cost optimization and quality management. Our solutions leverage industry best practices

engrained in models/ methodologies like CMMI, SPICE, ISO 9001, TL 9000, Lean and Six Sigma.

ADM Transformation



Managed Quality Services

Our Managed Services model reduces the overheads associated with a dedicated Quality Assurance team onsite, by leveraging the global

delivery model for cost effective services. It facilitates process institutionalization, establishes appropriate controls during SDLC to ensure

product quality, reduces project execution costs through rework reduction and reduces the cost of quality.

Model Based Consulting

Application development and maintenance projects typically face challenges like schedule slippage, high defect density, poor team

coordination, lack of visibility resulting in customer dissatisfaction. The above challenges can be addressed by enhancing the organization

and process maturity by leveraging quality frameworks / models such as CMMI, SPICE, ISO 9001, etc. Our model based consulting solutions

help organizations elevate their process maturity through

! Implementation of maturity models such as CMMI (or complementary models like SPICE / ISO ) to address the CIO / CQO’s

improvement strategy

! One or more model-based / SCAMPI -based / customized assessments/gap analysis with respect to industry best practices

! Accelerated process definition through Rapid-Series (Wipro’s Intellectual Property) that provides an integrated end-to-end

process framework across the IT portfolio, for continual process improvement, adaptable to the size of the organization! Process deployment / rollout

! COE Design based on best practices and processes as defined by the CMMI framework coupled with role structuring and

competency definition

! Assess current QA strategy, operating model and processes

! Design a QA strategic framework to set up / enhance / improve the QA operations and infrastructure

! Define a QA service catalogue! Establish and implement an approach to monitor and assess operation and cost efficiency, as well as effectiveness of the designed

and practiced quality strategy and operations

! Operate QA activities in a Managed Service mode that enables movement to a service based cost model

Our Services

Point Solution in SDLC

This service focuses on addressing specific pain points across the engineering lifecycle.

Cost of QualityEconomics of application development and maintenance (ADM) are not well understood in the software development world. The later a

defect is fixed in the product lifecycle, the higher the cost of rework and it increases exponentially. Quality costs are important because

every dollar and labor hour spent on rework could be used for making superior products leading to optimized ADM costs. Cost of Quality

(COQ) helps quantify rework and non value added activities so that projects can optimize and eliminate / reduce them.

! Assess cost / wastages associated with rework and failure by conducting COQ assessment

! Establish a COQ baseline in comparison with industry benchmarks

! Identify and operationalize initiatives to improve COQ

Our Services

! 10 – 15 % reduction in ADM costs

! 2:1 to 5:1 ROI over 3 years for cost optimization initiative

! 20- 30% reduction in defect leakage to production

! Improved customer satisfaction

Potential Benefits


http://slidepdf.com/reader/full/system-and-software-maturity-models 4/4For more information, contact [email protected] . Visit us at www.wipro.com

n Designed the Process & Quality (P&Q) organizationCLIENT PROFILE: Insurance Majorn Designed a unique Process Factory model to have a single

CHALLENGES version of truth (QMS)n Different versions of truth across business units

n Active mentoring / coaching during processn Inconsistent metrics and dashboards implementationn Inefficient use of resources and organizational structures

n Multiple project management frameworks, governanceBUSINESS IMPACTmechanisms and redundant processes

n Low practitioner involvement in process definition led to a n Established end-to-end process integration among processes

poor adoption of the processes across various domains (Engineering, Support, IT Operationsand People Capability)

n Reduced project management overheads by 10% andWIPRO SOLUTION

development cycle timen Set up a Process Governance Council (PGC) across all the client

n Using the Process Factory model, the new QMS definition costbusiness units to ensure cross – functional process ownership was a fraction of the cost of a traditional definition –

n Conducted a Cataloguing & Mining exercise to build an approximately 50%inventory of re-usable process artifacts

n Entire QMS was defined over a period of 5 months – less than an

Conducted an assessment exercise with respect to third of the time that the traditional methods would have takento create an improvement roadmap CMMi®,ITIL®, PCMM®

Product Quality

With critical business processes being implemented in software, Our diagnostics solutions have helped organizations improve

depletion in quality is a primary business risk. Quality issues in software quality by identifying the root causes and take

software results in revenue lost due to the business impact from corrective actions.

poor quality as well as sunk costs due to cancelled projects.

+ Identify high impact, practical, measurable cost reduction initiatives to reduce ADM spend through:

> Smart Spend analysis to align ADM spend with business value

> Process / Tools / Skills analysis – Identify redundancies, under-utilization, productivity drivers, and reuse

> Improvement recommendations

> Deploying improvements – Mentoring and piloting the prioritized improvements

+ Enable improved business alignment of activities, spending, and continual improvement of services

+ Optimize ADM Costs and release budgets for Transformation

ADM Cost Optimization

Wipro offers an integrated solution in the form of a readymade, Rapid ITMS consists of tightly coupled System Delivery, System

customizable, web-based process assets library called Rapid- Operations, Enterprise Business Management and Talent

ITMS. Rapid-ITMS has been developed, incorporating years of Management processes. It can be tailored to integrate

consulting experience and compliance to standards such as requirements in multiple divisions, programs and projects.

CMMi®, ITIL®, PCMM®, MSP®, VAL IT®, PMBOK® and PRINCE2®. Project level tailoring can be done to suit projects that use

Rapid-ITMS is a library of processes, templates, procedures, different technologies, lifecycles, and contract type and vary by

guidelines which can be tailored to an IT organization, business their project size and complexity.

domain, technology and infrastructure.

Accelerators: Rapid Series

Case in Point

Maturity Improvement

Prevention

Appraisal

Internal Failure

External Failure

Cost of Performance

Cost of Quality

Prevention

Appraisal

Internal Failure

External Failure

Savings

Application Development Process

R e d u c e

C O Q

Starting with COQ baselining gives a quantitativeapproach to process improvement direction

Rework costs drastically reducesas maturity improves

Prevention & Appraisal Costs

Most projects are inthis area

Total Cost of Quality

Failure Coasts

C o s t o f Q

u a l i t y

0

n

n 0Spending a little more here

translates into much lesscost later

# of Product Defects

GOAL

COQ Baselining Process Redesigning The Return

system and software maturity models

Documents