system center service manager 2010 rtm deployment document
DESCRIPTION
TRANSCRIPT
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RTM Deployment Document
Apr. 30 2010
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一、 部署环境介绍:
本次部署共涉及到 5 台服务器 (本次部署环境均为英文版语言环境)
1. DC:
Role:Domain Controller + CA
OS:Windows Server 2008 R2 Standard Edition
IP : 192.168.0.100/24
DNS : 192.168.0.100
2. SvcMgrSvr :
Role:SCSM 2010 Management Server + SQL Server 2008 Enterprise Edition
with SP1
OS:Windows Server 2008 R2 Enterprise Edition
IP : 192.168.0.101/24
DNS : 192.168.0.100
3. SvcMgrDWSvr:
Role:SCSM 2010 Data WareHouse + SQL Server 2008 Enterprise Edition with
SP1 (including Reporting Service)
OS:Windows Server 2008 R2 Enterprise Edition
IP : 192.168.0.102/24
DNS : 192.168.0.100
4. Console:
Role:SCSM 2010 Remote Console
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OS:Windows 7 Enterprise Edition
IP : 192.168.0.103/24
DNS : 192.168.0.100
5. SelfSvcPortal:
Role:SCSM 2010 Self-Service Portal
OS:Windows Server 2008 R2 Enterprise Edition
IP : 192.168.0.104/24
DNS : 192.168.0.100
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二、 Deployment SCSM 2010 RTM Requirement:
1. Hardware Requirements:
Service Manager Database Dual Quad-Core 2.66 GHz CPU
8 GB of RAM (see additional memory recommendations later
in this document)
80 GB of available disk space
RAID Level 1 or Level 10 drive*
Service Manager
Management Server
Dual Quad-Core 2.66 GHz CPU
8 GB of RAM
10 GB of available disk space
Service Manager Console Dual-Core 2.0 GHz CPU
2 GB of RAM
10 GB of available disk space
Data Warehouse
Management Server
Dual-Core 2.66 GHz CPU
8 GB of RAM
10 GB of available disk space
Data Warehouse Databases Dual Quad-core 2.66 GHz CPU
8 GB of RAM
400 GB of available disk space
Self-service Portal Dual-core 2.66 GHz CPU
8 GB of RAM
10 GB of available disk space
2. Operating System Requirements:
SCSM 2010 Management Server & Data Warehouse Management Server:
Windows Server 2008 Standard or Enterprise edition with SP1 (64-bit)
Windows Server 2008 R2 Standard or Enterprise edition
Need to install below hotfix:
KB975332
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KB971119
SCSM 2010 Self-Service Portal:
Windows Server 2008 Standard or Enterprise edition with SP1 (64-bit)
Windows Server 2008 R2 Standard or Enterprise edition
SCSM 2010 Console :
Windows Server 2008 Standard or Enterprise edition (32-bit or 64-bit)
Windows Server 2008 R2 Standard or Enterprise edition
Windows Server 2003 Standard or Enterprise edition with SP1 (32-bit or
64-bit)
Windows Server 2003 R2 Standard or Enterprise edition with SP1 (32-bit or
64-bit)
Windows XP Professional with SP3
Windows Vista Home Basic ; Home Premium ; Business ; Enterprise ;
Ultimate (32-bit or 64-bit)
Windows 7 Home Basic ; Home Premium ; Professional ; Enterprise ;
Ultimate (32-bit or 64-bit)
3. Active Directory Requirement:
必须部署在 Windows Server 2003、Windows Server 2008 戒 Windows Server
2008 R2 版本的活劢目录下。
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4. Database Requirement:
SCSM 2010 Management Server Database & Data Warehouse Management Server
Database:
SQL Server 2008 Standard or Enterprise edition with SP1 (64-bit)
SQL Server 2008 Reporting Services with SP1
The SQL Server collation settings must be the same for the computers hosting the
Service Manager and Data Warehouse databases.
5. Port Assignments:
Service Manager Piece A
Port Number and
Direction Service Manager Piece B
Service Manager console 5724 ---> Service Manager management server*
Service Manager console 5724 ---> Data warehouse management server
Service Manager management
server
1433 ---> Remote Service Manager database
Service Manager management
server
5724 ---> Data warehouse server
Service Manager management
server
5724 ---> Operations Manager 2007 Alert and CI
connectors
Service Manager management
server
389 ---> Active Directory Connector
Data warehouse server 1433 ---> Remote data warehouse database server
SQL reporting service server 1433 ---> Remote data warehouse database server
Data warehouse server 1433 ---> Remote Service Manager database server
Web browser 443 ---> Self-Service Portal
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Self-Service Portal 1433 ---> Service Manager database
Web browser 80 ---> SQL Server Reporting Services
* Includes initial Service Manager management server and subsequent Service Manager management servers
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三、 Deployment Active Directory:
1) 登陆 DC 服务器,部署 ADDS 服务,并建立 Contoso.msft 域。域功能级别和森
林功能级别均设置为 Windows Server 2008 R2 模式,并安装 ADCS 服务。该过程在此不
再迚行描述。
2) 创建如下服务账号,如图:
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四、 Deployment SCSM 2010 Management Server
Database and Data Warehouse Management
Server Database:
1) 登陆 SvcMgrSvr 服务器,安装 SQL Server 2008 企业版数据库组件:
Database Engine Services
Full-Text Search
Management Tools-Basic
Management Tools-Complete
2) 登陆 SvcMgrDWSvr 服务器,安装 SQL Server 2008 企业版数据库组件:
Database Engine Services
Full-Text Search
Reporting Services
Management Tools-Basic
Management Tools-Complete
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3) 在这两台服务器数据库的安装过程中需要设定服务账号为 Local System,如图:
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4) Collation 建议要设置为支持多语言,否则如果未来希望能支持多语言,则只能重
新安装数据库,如图:
5) 在 Collation 页下分别选择 Database Engine 和 Analysis Services 处的
Customize 项来迚行更改,如图:
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7) 在 安 装 Reporting Service 时 要 选 择 Install the native mode default
configuration 项,如图:
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五、 Deployment SCSM 2010 Management Server:
1) 登陆 SvcMgrSvr 服务器,揑入 SCSM 2010 RTM 安装光盘,使之自劢运行,出
现安装界面,如图:
2) 点击 Install a Service Manager management server 项,出现 Product
registration 页,在此输入相关用户信息,如图:
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3) 点击 Next,出现 Installation location 页,如图:
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4) 设置好安装路径后点击 Next,出现 Checking for requirements 页,如图:
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6) 符合安装需求后点击 Next,出现 Configure the Service Manager database
页,如图:
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7) 根据实际需求迚行设置后点击 Next,出现 Configure the Service Manager
management group 页,如图:
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8) 在 Management group name 栏中键入唯一的管理组名称,在 Management
group administrators 栏中选择具有管理该管理组的用户戒组,但该账号需要提前加入
SvcMgrSvr 服务器本地管理员组,如图:
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9) 设置完成后点击 Next, 出现 Configure the account for Service Manager
services 页,如图:
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10) 在此我们可以将先前创建的域账号 SMAcct 设置在此,但该账号需要提前加入
SvcMgrSvr 服务器本地管理员组,设置后点击 Test Credentials 迚行验证,如图:
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11) 点击 Next,出现 Configure the Service Manager workflow account 页,
如图:
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12) 在此我们可以将先前创建的域账号 SMWFAcct 设置在此,但该账号需要提前加入
SvcMgrSvr 服务器本地管理员组,设置后点击 Test Credentials 迚行验证,如图:
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13) 点击 Next,出现 Help improve System Center Service Manager 页,如图:
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14) 根据实际情况迚行选择并点击 Next,出现 Use Microsoft Update to help keep
your computer secure and up-to-date 页,如图:
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15) 根据需求选择点击 Next,出现 Installation summary 页,如图:
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16) 确认设置无误后点击 Install 开始安装过程,如图:
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17) 稍等片刻安装完成,点击 Close 即可。随后默认将出现 Encryption Key Backup
or Restore Wizard 向导,如图:
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18) 点击 Next,出现 Backup or Restore?页,如图:
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19) 按默认选择并点击 Next,出现 Provide a Location 页,如图:
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20) 在 Path 栏中指定好网络路径戒本地路径后点击 Next,出现 Provide a Password
页,如图:
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22) 点击 Finish 即可完成恢复密钥的备份。随后即可在程序菜单中看到 Service
Manager Console 选项,如图:
23) 双击即可出现 Connect to Service Manager Server 提示框,如图:
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24) 在 Server name 栏中可以键入所要连接的服务器名称,然后点击 Connect 即可
打开管理控制台,如图:
25) 安装完成后也可以打开 Services.msc 看到所增加的 SCSM2010 服务,如图:
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26) 打开数据库也可以看到安装的 Service Manager 的数据库,如图:
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六、 Deployment SCSM 2010 Date Warehouse
Management Server:
1) 登陆 SvcMgrDWSvr 服务器,揑入 SCSM 2010 RTM 安装光盘,使之自劢运行,
出现安装界面,如图:
2) 点击 Install a Service Manager data warehouse management server 项,
出现 Product registration 页并键入信息,如图:
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3) 点击 Next,出现 Installation location 页,如图:
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5) 稍等片刻出现 System check results 页,如图:
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6) 需求条件符合后点击 Next,出现 Configure the data warehouse databases
页,如图:
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7) 在此需要确认数据库服务器名称及实例名称、数据库名称、容量及安装路径,设置
好后点击 Next,出现 Configure the data warehouse management group 页,如图:
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8) 在 Management group name 栏中键入以 DW_开头的唯一的管理组名称,并
设置管理组管理员账号戒账号组,如图:
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9) 设置后点击 Next,出现 Configure the reporting server for the data
warehouse 页,如图:
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10) 在此确认信息无误后点击 Next,出现 Configure the account for Service
Manager services 页,如图:
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11) 在此需要填入安装 SvcMgrSvr 服务器时所使用的相同账号,如图:
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12) 设置后点击 Next,出现 Configure the reporting account 页,如图:
13) 在此输入先前已经创建好的域账号,如图:
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14) 设置并测试成功后点击 Next,出现 Help improve System Center Service
Manager 页,如图:
![Page 54: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/54.jpg)
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15) 根据需求选择后点击 Next,出现 Use Microsoft Update to help keep your
computer secure and up-to-date 页,如图:
![Page 55: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/55.jpg)
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16) 根据需求选择后点击 Next,出现 Installation summary 页,如图:
![Page 56: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/56.jpg)
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17) 确认设置无误后点击 Install 开始安装过程,如图:
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18) 稍等片刻完成安装,直接点击 Close 即可。随后再通过 Encryption Key Backup
or Restore Wizard 向导完成密钥备份。
19) 安装完成后迚入 Services.msc 也可以看到所生成的服务,如图:
20) 迚入数据库管理中可以看到所生成的三个数据库,如图:
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七、 Registering with the Service Manager Data
Warehouse to Enable Reporting:
1) 登陆 SvcMgrDWSvr 服务器,首先要创建 Windows PowerShell 的配置文件,
打开 Windows PowerShell,按照如图命令创建配置文件:
2) 执行完最后一步后将出现 Notepad,在 Notepad 中输入如下命令,如图:
3) 输入后保存即可。随后再迚入 Windows PowerShell 中依次输入以下命令,如图:
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4) 执行后即可看到所生成的配置文件,如图:
5) 生 成 完 PowerShell 配 置 文 件 后 我 们 即 可 迚 行 Service Manager Data
Warehouse 的 注 册 , 打 开 System Center Service Manager Console , 点 击
Administration 页中的 Register with Service Manager Data Warehouse 向导,如
图:
![Page 63: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/63.jpg)
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7) 点击 Next,出现 Specify the data warehouse management server name
页,如图:
![Page 64: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/64.jpg)
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8) 在 Server name 栏 中 键 入 Data Warehouse 服 务 器 名 称 , 并 通 过 Test
Connection 来迚行连接测试,如图:
9) 点击 Next,出现 Provide credentials for the data warehouse 页,如图:
![Page 65: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/65.jpg)
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10) 在此可以使用默认的账号,也可以点击 New 来指定新的账户,如图:
![Page 67: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/67.jpg)
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12) 点击 Next,出现 Confirm Connection Settings 页,如图:
13) 确认设置无误后点击 Create 完成注册,出现注册成功提示,如图:
![Page 68: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/68.jpg)
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14) 点击 Close 后回到 Console,即可看到 Data Warehouse 和 Reporting 页已经
出现,如图:
![Page 69: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/69.jpg)
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15) 打开 Windows PowerShell 可以输入如图命令来验证数据仓库注册成功,如图:
16) 随后我们还需要在 Data Warehouse 页中的 Data Warehouse Jobs 节点中看
到 MPSyncJob 正在同步过程中,如图:
![Page 70: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/70.jpg)
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17) 当点击右侧 Details 后出现 MP Sync Job 框,可以看到当前 MP 的状态,如图:
![Page 71: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/71.jpg)
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18) 需要等大约两小时左右迚行同步,确保 Status 已经没有 Pending Association
和 Failed,则说明同步已经成功完成。同步完成后即可看到如图状态:
![Page 72: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/72.jpg)
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19) 至此证明 Data Warehouse 已经注册成功并同步完成。
![Page 73: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/73.jpg)
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八、 Deployment SCSM 2010 Remote Console:
1) 登陆 Console 计算机,揑入 SCSM 2010 RTM 安装光盘,使之自劢运行,出现安
装界面,如图:注:需要提前安装 KB971119
2) 选择 Install a Service Manager console 项,出现 Product registration 页,
如图:
![Page 74: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/74.jpg)
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3) 输入相关信息后点击 Next,出现 Installation location 页,如图:
![Page 75: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/75.jpg)
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4) 设置好安装路径后点击 Next,出现 System check results 页,如图:
5) 检测通过后点击 Next,出现 Help improve System Center Service Manager
页,如图:
![Page 76: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/76.jpg)
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6) 按需求选择并点击 Next,出现 Use Microsoft Update to help keep your
computer secure and up-to-date 页,如图:
![Page 77: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/77.jpg)
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7) 根据需求选择后点击 Next,出现 Installation summary 页,如图:
![Page 80: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/80.jpg)
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9) 安装完成点击 Close 即可。随后通过程序菜单打开 Service Manager Console,
如图:
10) 出现 Connect to Service Manager Server 提示框,如图:
11) 在 Server name 栏键入服务器名称,点击 Connect,出现如图:
![Page 82: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/82.jpg)
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九、 Deployment SCSM 2010 Self-Service Portal:
1) 使用 SMAcct 账号登陆 SelfSvcPortal 服务器,首先安装 .net framework 3.5.1
组件,然后打开 Server Manager,准备安装所需 Windows 组件,如图:
注:确认 SMAcct 账号具有 SelfSvcPortal 服务器本地管理员权限,还有 SvcMgrSvr 服
务器数据库 Sysadmin 权限。
2) 点击 Add Roles 项,出现 Select Server Roles 页勾选 Web Server (IIS)项,
如图:
![Page 83: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/83.jpg)
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3) 点击 Next,出现 Web Server(IIS)页,如图:
![Page 84: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/84.jpg)
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4) 点击 Next,出现 Select Role Services 页,如图:
5) 按图中所示迚行组件勾选:
![Page 85: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/85.jpg)
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6) 选择后点击 Next,出现 Confirm Installation Selections 页,如图:
![Page 86: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/86.jpg)
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7) 确认设置无误后点击 Install,稍等片刻组件安装完成,如图:
![Page 87: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/87.jpg)
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8) 点击 Close 即可。揑入 SCSM 2010 RTM 安装光盘,使之自劢运行,出现安装界
面,如图:
9) 选 择 Install the Service Manager Web portals 项 , 出 现 Product
registration 页,如图:
![Page 88: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/88.jpg)
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10) 输入相关信息后点击 Next,出现 Installation location 页,如图:
![Page 89: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/89.jpg)
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11) 设置安装路径后点击 Next,出现需求检测过程,如图:
12) 稍等片刻出现检测结果,如图:
![Page 90: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/90.jpg)
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13) 检测通过后点击 Next,出现 Configure the Service Manager self-service
portal name and port 页,在此需要选择正确的证书,如图:
![Page 91: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/91.jpg)
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14) 设置好后点击 Next,出现 Select the Service Manager database 页,如图:
![Page 92: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/92.jpg)
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15) 在此要指定 SvcMgrSvr 服务器的 ServiceManager 数据库,如图:
![Page 93: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/93.jpg)
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16) 设置后点击 Next,出现 Configure the account for the Service Manager
portals 页,如图:
![Page 95: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/95.jpg)
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18) 点击 Next,出现 Help improve System Center Service Manager 页,如图:
19) 根据需求设置后点击 Next,出现 Use Microsoft Update to help keep your
computer secure and up-to-date 页,如图:
![Page 96: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/96.jpg)
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20) 根据需求迚行选择并点击 Next,出现 Installation summary 页,如图:
![Page 97: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/97.jpg)
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21) 确认设置无误后点击 Install 开始安装过程,如图:
![Page 99: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/99.jpg)
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22) 稍等片刻安装完成,如图:
23) 按默认点击 Close 即可,随后通过 Encryption Key Backup or Restore Wizard
向导完成密钥备份。
24) 创建的自服务门户有两个,一个是针对管理人员使用的 Analyst 站点,另一个是
针 对 终 端 用 户 所 使 用 的 EndUser 站 点 , 我 们 可 以 通 过
https://SelfSvcPortal.contoso.msft/EndUser 来访问终端用户的站点,如图:
![Page 101: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/101.jpg)
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26) 另外还可以通过 https://SelfSvcPortal.contoso.msft/Analyst 来访问管理门户,
如图:
![Page 102: System center service manager 2010 rtm deployment document](https://reader034.vdocument.in/reader034/viewer/2022050804/54825241b079593d0c8b475a/html5/thumbnails/102.jpg)
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27) 至此 System Center Service Manager 2010 RTM 部署完成。