Operating Manual Software

SystemDiagnostics

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Copyright Fujitsu Technology Solutions 10/06

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SystemDiagnostics

Operating Manual

SystemDiagnostics Overview 34Installation/deinstallation of

SystemDiagnostics Analysis 5Eliminating Errors 7

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Contents

Contents SystemDiagnostics Overview ........................................................................................................... 3 Installation/deinstallation of SystemDiagnostics............................................................................ 4

Prerequisites ................................................................................................................................ 4 Installing/deinstalling SystemDiagnostics..................................................................................... 4

Analysis............................................................................................................................................... 5 Performing the analysis................................................................................................................ 5 Results ......................................................................................................................................... 5

Eliminating Errors .............................................................................................................................. 7 Notational conventions ......................................................................................................................... 8

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Contents

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SystemDiagnostics Overview

SystemDiagnostics Overview SystemDiagnostics is a diagnostic tool that helps you find and eliminate problems on your computer. There are four functions available to you for this purpose:

Quick analysis ● In this quick test, all the hardware components on your computer are tested in a short time

(approx. 5 minutes).

Detailed analysis ● This test routine is used for in-depth testing of the hardware components. The test lasts several

hours.

User-guided analysis ● This test routine is used to test various hardware components. During the process, the tests

require input and assessments by the user.

Computer details ● This function provides information about the computer on which SystemDiagnostics is installed.

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Installation/deinstallation of SystemDiagnostics

Installation/deinstallation of SystemDiagnostics Prerequisites One of the following operating systems must be installed for the installation of SystemDiagnostics:

● Windows® XP with Service Pack 2 or higher ● Windows Vista® ● Windows Server® 2003 ● Windows 7®

Installing/deinstalling SystemDiagnostics How to install SystemDiagnostics: ► Double-click on the file SystemDiagnostics_setup.exe. ► Follow the instructions on the screen.

How to deinstall SystemDiagnostics: ► Deinstall the program with the help of the Windows functions

(Control Panel/Add or Remove Programs). or ► Select Deinstallation in the program group SystemDiagnostics.

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Analysis

Analysis There are three analysis options:

• The quick analysis is used to test the hardware components of your computer in a short time. • The detailed analysis is used for in-depth testing of the hardware components of your

computer. The test can lasts several hours. • The user-guided analysis is used to test additional hardware components of your computer.

These tests require input and assessments by the user. In all three cases, the results of the test are displayed. If problems have occurred, you are shown options for resolving them.

During the test, the screen may flicker or become darker. If the CD/DVD drive is to be tested, please insert a functioning CD/DVD (not an audio CD). i

Performing the analysis How to perform the analysis: ► Start SystemDiagnostics. ► In the navigation, click on the Quick analysis or Detailed analysis or User-guided analysis symbol. ► To view the result of the last analysis, click on Last Result in the navigation bar. ► Select the hardware components you want to test by clicking on the appropriate checkboxes to

mark or unmark the required entries in the list. ► To abort the test, click on the Cancel symbol/entry in the status line. ► Start the analysis by clicking on the Click here to start the test symbol/entry.

The analysis is started. The following information is displayed in the dialog window: • the status of the tests for the selected hardware components • the progress of the test for the current component

• the total time taken for the tests. ► To interrupt the test, click on the Pause button. The test is interrupted and can be re-activated

with the Continue button. ► To stop the test of a previously selected component, click on Skip test. ► To stop the ongoing analysis, click on Cancel all tests.

Results The results of the analysis are automatically displayed as follows:

► The hardware components which were tested without any errors are displayed. ► If it was not possible to test a hardware component, these components are listed first. ► If an error occurred in a hardware component, this is shown first in the list.

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Analysis

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Eliminating Errors

Eliminating Errors Hardware components have undergone the test without any problems Hardware components may undergo the test without problems but your system still only functions with errors.

► Check the configuration of your software. Some software products may interfere with each other.

Or ► Start the Detailed analysis in order to pinpoint the errors. Or ► Start the User-guided analysis to test other components.

Hardware component could not be tested If it was not possible to test a hardware component, you are shown possible reasons why the test was not possible.

► Eliminate the causes and test the component again by selecting the specific component in the list of hardware components to be tested.

Hardware component is faulty If a hardware component is faulty, a distinction is made between two error types:

► Errors you can correct yourself ► Errors you can correct with the help of the customer service centre

Errors you can correct yourself ► Click on the lamp symbol of the faulty component.

A new dialog window opens with information on how to resolve the problem in the faulty component.

Errors you can correct with the help of the customer service centre ► Make a note of the displayed DIFS code and the displayed serial number of the faulty

component. ► Click on the lamp symbol to obtain more information.

► A new dialog window opens with a list of customer service telephone numbers which you can

call to receive help for the hardware problem.

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Eliminating Errors

Notational conventions The following symbols and fonts are used in this manual:

indicates information which is important for your health or for preventing physical damage. ! indicates information and tips which are important for the proper use of the system. i

►

indicates an action that you must carry out.

This font indicates screen displays.

This font indicates text which must be entered with the keyboard.

This font indicates commands or menu items.

"Quotation marks" indicate names of chapters and terms that are being emphasised.

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