System Manager User Guide

Overview System Manager can be used to control the Lencore Operating platforms. If you are using Sound Manager 1, please refer to the Sound Manager 1 user guide.

Compatibility The System Manager web app utilizes WebSocket technology (protocol RFC 6455) and works with all current popular browsers.

Keyboard Shortcuts In addition to using a mouse, various keyboard shortcuts have been provided to allow for quickly moving between screens and objects. These shortcuts have been detailed on the final page of this manual.

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USER OPERATION

LENCORE'S BROWSER BASED ACCESS AND TUNINGCAPABILITIES USING SYSTEM MANAGERAlthough most installations do not require extensive changes or re-tuning, some clients prefer the option of network controls that enable them to make systematic and/or spot changes to the sound masking system. To enable the clients to do this, Lencore provides a private, browser based user interface with every i.Net® and GoldTM Networked Sound Masking System called System Manager.

System Manager is based on an open-architecture software platform that controls and monitors the finished system. It can be accessed from any desktop or wireless computer with an Internet browser.

The System Manager user-interface can be used to:

• Tune the sound masking system for volume, contour & equalization• Create groups for masking zones, paging zones and music zones• Control volume and equalization for paging and music• Run diagnostics• Set and change group settings for each OP and each sound masking channel• Reset system to factory-set commands• Reset system to last saved settings

• System Manager interfaces with the sound masking system OP’s

• The System Manager browser-based interface is built into the protocessor(headend). In essence, the protocessor acts like a mini web server.

ACCESSING SYSTEM MANAGER FROM A DESKTOP PC / LAPTOP

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• Click the Start Menu• Click Settings "Gear" Icon• Network and Internet• Network and Sharing Center• Change Adapter Settings (On the left)• Ethernet - Double Click or Right Click "Properties"• Internet Protocol 4 (TCP IP/4) - Double Click or Click

"Properties"• Select Radio Button for "Use the following..."• Enter 192.168.100.200• Enter 255.255.255.0 for the Subnet• Press OK/Apply/Close• Launch Web Browser and navigate to 192.168.100.225

A computer:

The computer must be configured to have an IP address that is different from the headends IP address (other than 192.168.100.225). For example, a good IP address for the computer is 192.168.100.200. Consult with an IT professional if you do not understand these instructions.

To configure the computer, complete the following:

Turn the computer on, allow the computer to boot completely, plug in using the data cable from the computer to the headends

TURN off your wireless connection so as not to inadvertently direct IP traffic to the wrong device.

*Always clear your browser cache prior to accessing SystemManager.

CONNECTING TOTHE SYSTEM

IP Address 192.168.100.225

USING SYSTEM MANAGER ON-SITE (MOST COMMON APPLICATION):

WINDOWS 10

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WINDOWS 7

USER OPERATION

• Go to Control Panel• Under Network and Internet, click on “View Network Status and Tasks”• At next screen, under “active networks”, click “Local Area Connection”• At next screen (Local Area Connection Status), click on “Properties”• At the next screen in the area where used items are checked, highlight the

selection “Internet Protocol Version 4” (NOT VERSION 6!), and click“Properties”.

• At the next screen (Internet Protocol Version 4 properties), select the option“Use the following IP address” and complete the following:

• In the IP address section, enter 192.168.100.200• Press the <Tab> key on the keyboard to jump to Subnet section, leave this

area set to 255.255.255.0• Press the <Tab> key on the keyboard to jump to the Gateway section. The

computer Gateway must match the Gateway assigned to the system if aspecific gateway was entered.

• Click “OK” to save and exit the screen.• Launch Web Browser and navigate to 192.168.100.225

Note: After you are done accessing the system with your laptop, do not forget to go back into TCP/IPv4 Properties and select “obtain IP address automatically”.

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INTERFACING WITH THE SYSTEMWhat You Need:

• A Web browser on your computer ( Chrome, Firefox, Edge,Safari...)

USER OPERATION

Note: After you are done accessing the system with your laptop, do not forget to go back into TCP/IPv4 Properties and select “obtain IP address automatically”.

1. Open your Internet browser – YOU MAY GET AN ERROR MESSAGE AS YOUR HOMEPAGE WILL NOT OPEN PROPERLY! THIS IS TO BE EXPECTED.

2. After receiving the error message, go to the URL box where you normally type in a URLaddress, such as www.lencore.com and type in the following default IP address:

192.168.100.225

Do not include www or http.

3. After you type in the correct address such as, 192.168.100.225, press return and you will seethe Lencore System Manager displayed in your Internet browser.

4. You will be prompted with a box asking for a username and password. (see pg. 6)

Mac OS

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• Go to System Preferences• Select Network• On the left menu, select Ethernet.• Select the drop down menu of configure IPv4, and select manually• Enter the IP Address 192.168.100.200• Press Tab to jump to Subnet Mask, this should be set to 255.255.255.0• Press Tab to jump to the router section. This is the same as Default

Gateway. This must match the gateway assigned to the system if a specificgateway was entered.(Ex. 192.168.100.254)

• Click apply to save your settings• Your computer is now ready to talk to the system

UserOperation

Log-InScreen

The Log-In screen is presented when first navigating into the system from a compatible web browser (as listed in the “Compatibility” section above).

The default Username and Password are both “comfort” (case-sensitive).

After entering the correct credentials, press the “Login” button to enter the main system selection screen where you will be presented with five tabbed options to select from: Devices, Zone, EQ, and System.

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Optional Step

If preferred, the site facility manager can request from its internal IT department an available IP address for the protocessor in order to be compatible with the existing internal network of the project. If this is the case, go to the homepage in the protocessor 192.168.100.225, click the link for "System Settings".

You will be directed to the screen shown on the next page

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OPTIONAL STEP

If the System Manager will be accessed remotely (off-site):

The System Manager for the installed site can be used from any Internet connection worldwide. To enable this function, the site facility manager should request that their IT person port the IP address to the outside, securely outside the firewall. The end user’s IT professional should be the only person to set this up for security reasons.

For more information on the web user interface, please contact Lencore.

After clicking the link for the System Settings Page, enter “comfort” for both Username and Password

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Click the IP Settings Tab to update the IP information.

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After clicking the IP Settings Tab you will see fields for entering:IP AddressSubnetDefault GatewayIf provided:DNS 1DNS 2The System can be set for DHCP if requested.

When done,Click “Save Settings”Click “Restart”The headend has now been updated.Make a static IP connection prior to accessing on the clients network to ensure you can reach it with a static connection. (You will need to update your adapter settings to reach the updated IP Address.) 10

MainMenu

DevicesTab

TheDevices tab,whenfirstselected,presentsyouwithascrolling list consistingofallof the

i.NetOP’s andRIB(relays in a box) devicesthathavebeendiscoveredbytheserver.Eachitem

consistsofthefollowinginformation:

• Icondepictingthedevicetype(“i” for i.Net OP /“R”forRIB)• Iconcolordepictingthecurrentstatusofthedevice,asfollows:

o Blue:deviceiscurrentlyonlinebutnotinitializedo Grey:deviceiscurrentlyonlineandintheprocessofinitializingo Green:deviceiscurrentlyonlineand100%initializedo Yellow:deviceiscurrentlyonlinebuthasanalarmattributedtoito Red:deviceiscurrentlyoffline

• Device#andFriendlyName.Friendlynameisassignableoncethedevicehas beenselected(describedlater)andwillbeblankifnoFriendlyNamehasbeen assigned.

• Currentfirmwareversionofthedevicehardware.

SelectingoneofthedeviceswillbringyoutotheDeviceEditingscreen(describedlater)whichwillallowyoutoadjustseveralattributesofthedevice.

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ZoneTab

ZonesaregroupsofOP/RIBchannels.Theyallowyoutocombineandcontrolmultiplechannelsatthesametime.

TheZonetab,whenfirstselected,presentsyouwithasub-menuoftabsforeachtypeofzoneavailable:Masking,PagingorAudio.Selectinganyofthesetabswillpresentalistconsistingofallofthezonesthathavebeenaddedtothesystemfortheselectedzonetypeaswellasabuttonforaddinganewzoneoftheselectedtype.

EachindividualZoneitemconsistsofthefollowinginformation:• Grey“Zn”Icon• Zone#andFriendlyName.FriendlynameisassignableoncetheZonehasbeen

selected(describedlater)andwillbeblankifnoFriendlyNamehasbeen assigned.

SelectingoneoftheZoneswillbringyoutotheZoneEditingscreenwhichwillallowyoutoadjustseveralattributesofthezone.

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EQTab

Savedequalizerscanbethoughtofas“favorites”whichallowyoutoquicklyadjusttheequalizersettingsforOP’sandZones.

TheEQtab,whenfirstselectedpresentsyouwithalistconsistingofalloftheequalizersthathavebeenaddedtothesystem.

Eachequalizeritemconsistsofthefollowinginformation:

• Icondepictingthetypeofequalizer(“1/1”for10Bandfor Paging and Audio and“1/3”30Band for Masking)

• EQ#andFriendlyName.Friendlynameisassignableoncetheequalizerhasbeenselected (describedlater)andwillbeblankifnoFriendlyNamehasbeen assigned.

SelectingoneoftheequalizerswillbringyoutotheEQEditingscreen(describedlater)whichwillallowyoutoadjustseveralattributesoftheEQ.

Note: Paging & Audio EQ are coupled.

10 Band EQ - Paging & Audio are coupled 30 Band EQ-Masking Curve

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SystemTab

TheSystemTabconsistsofseveralprimaryoptions,locatedontheleftsideofthescreen.Thefunctionalityoftheseoptionswillbedetailedinthefollowingpages.

• RestartPoll• SaveAlltoFlash• Auto-Initialize• ChangePassword• UserManagement*• SystemLog*• GenerateOPReport• Logout

*optiononlybeavailabletouserswhoarecurrentlyloggedinwithadministratorlevel access.

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DevicesEdit

TheDevicesEditscreenconsistsoffourprimaryoptions,locatedontheleftsideofthescreen.Thefunctionalityoftheseoptionswillbedetailedinthefollowingpages.

• BasicSettings• AudioSettings*• Equalizers*• Diagnostics

*notavailableforRIBdevices

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BasicSettings

TheBasicSettingspageallowsyoutochangetheFriendlyNameofthedevicetoamoredescriptiveoreasilyrecognizablename.

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AudioSettings

TheAudioSettingspageallowsyoutoconfigurethefollowingcategoriesforeachoftheOPChannels:

o Masking(AttenuationandContour)o Paging(AttenuationOnly)o Audio(AttenuationOnly)

TheoptionsavailablewillbedeterminedbythetypeofOPselectedandwhichtabis

currentlybeingedited(OP/Maskingtabshownabove).AudioSettingsarenotavailablefor

RIBdevices.

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Equalizers

TheEqualizerspageallowsyoutoedittheequalizerinformationforeachOPChannelwithineachofthe3categories: Masking,Paging & Audio (Paging & Audio are coupled).

ClickonanEqualizerbandtobringupanadjustmentlevelinthebottomleftofthescreen.

Leveladjustmentcanbeaccomplishedinoneofthreeways:

• ClickingtheUp/Downbuttonsbelowthelevel• SelectingthelevelsliderandusingthekeyboardUp/Downarrowkeys• Selectingthetextfieldabovethelevelandmanuallyenteringinavalue

Aftermakinganydesiredadjustmentstothecurrentband,hitthekeyboardTabkeytomovetothenextEqualizerband(ormanuallyclickthedesiredbandtomoveto).Whichevermethodofadjustmentwaslastused(Slider/TextEntry)willremainthemethodofadjustment(untilchanged).

EqualizerSettingsarenotavailableforRIBdevices.

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Diagnostics(OnlineDevices)

TheDiagnosticspageforonlinedevicesallowsforadvanceddiagnosticactions.Whenfirstselected,youwillbepresentedwithadrop-downlist.Theavailableoptionswilldifferdependingonthedevicetype,asnotedbelow.

Onceanoptionisselectedandthe“Go”buttonispressed,anadditionalconfirmationdialoguewillappear to confirm the action. Once confirmed, the action will be performed.

i.NetOP• InitializeDevice:queriestheOPforthecurrentvalues• SavetoFlash:allowyoutosavethecurrentsettingsfortheselectedOPtonon-volatile

(permanent)memory.• RebootDevice:rebootsthephysicalOPhardware• ResetDevice:resetsandrestoresvaluestowhathadpreviouslybeensavedto flashforthe

selectedOP.• SetFactoryDefaults:removesvaluessavedtoflashfortheselectedOP.• DeleteDevice:deletestherecordoftheOPfromtheapp.

Note,anyoftheaboveselections,exceptforSavetoFlash,willcausetheOPtogooffline.

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Diagnostics–RIBOptions(TestDevice)

TheTestDevicepageforRIBdevicesprovideson/offbuttonstobeusedfortestingtherelaysontheRIBdevice.

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Diagnostics(OfflineDevices)

TheDiagnosticspageforofflineOP’sallowsforadvanceddiagnosticactions.Whenfirstselected,youwillbepresentedwithadrop-downlistwiththefollowingoptions:

• CheckOnline:rechecksstatustoseeiftheOPisonline• RebootOP:rebootsthephysicalOPhardware(onlyapplicableiftheNeuronis

communicatingbuttheDSPisnot)• DeleteOP:deletestherecordoftheOPfromtheapp.

Onceanoptionisselectedandthe“Go”buttonispressed,anadditionalconfirmationdialoguewillappeartoconfirmtheaction.Onceconfirmed,theactionwillbeperformed.

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BasicSettings

TheBasicSettingspageallowsyoutochangetheFriendlyNameoftheZonetoamoredescriptiveoreasilyrecognizablename.

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AudioSettings

TheAudioSettingspageallowsyoutoadjustthesettingforeachofthefollowingcategories:

o Masking(AttenuationandContour)o Paging(AttenuationOnly)o Audio(AttenuationOnly)

Theoptionsavailablewillbedeterminedbywhichzonetypeiscurrentlybeingedited(Pagingshownabove).

ThePagingandAudiotabsallowyoutoadjusttheAttenuationforeachsourceindividually.

Note: Lencore’s MPI includes an Emergency Page feature. The Emergency Page feature is activated by calling the extension of the MPI and pressing 99# on the phone keypad. The Emergency page will mute sound masking and music and will be an all-call page.

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(30 Band EQ Masking Only)

TheEqualizerpageallowsyoutoedittheequalizerinformationfortheZonewithintheMaskingcategoryonly.

TheEqualizerSelectionareaatthebottomrightallowsyoutoselectanexistingequalizer.

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ChannelAssignments

The Channel Assignments page allows you to select the individual channels for each OP that will be adjusted in the Audio Settings tab. Only channels that have been assigned on this page will be changed when updating the Audio Settings page.

Note: The OP Channel settings - both Masking Attenuation and Contour follow the last command they are given. The command can be initiated by a Zones Masking Attenuation / Contour Control or at the individual OP Channel controls. Which ever control is adjusted last will determine the OP Channel settings.

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DeleteThisZone

TheDeleteThisZonepageallowsyoutodeletethecurrentlyselectedzone.

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AddaZone

AfterselectingtheAddZonebutton,asecondmenuwillappearinthecenterofthepagewhichallowsyoutoselecttheZoneIDforthenewlycreatedzone.OnceaZoneIDhasbeenselected,thenewzonewillappearintheleft mostmenu.

Note: Paging Zones 81 through 84 are reserved for Prerecorded Messages and Break Tones and cannot be changed. They are automatically designated as "ALL CALL" Zones meaning they cannot be assigned to individual channels. Zone ID's are listed as 1-98 while omitting Zone ID's 81-84.

Note: Lencore’s MPI includes an Emergency Page feature.The Emergency Page feature is activated by calling the extension of the MPI and pressing 99# on the phone keypad. The Emergency page will mute sound masking and music and will be an all-call page.

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EQEdit

TheEQEditscreenconsistsofthreeprimaryoptions,locatedontheleftsideofthescreen.Thefunctionalityoftheseoptionswillbedetailedinthefollowingpages.

• BasicSettings• Equalizer• DeleteThisEQ

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BasicSettings

TheBasicSettingspageallowsyoutochangetheFriendlyNameoftheEQtoamoredescriptiveoreasilyrecognizablename.

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Equalizer

TheEqualizerpageallowsyoutoeditthelevelinformationfortheEQ.

Note: The 10 Band EQ when applied is coupled to both Paging & Audio. You cannot EQ them separately.

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System

RestartPoll

TheRestartPollpageallowsyoutostopthepollatthecurrentlocationandrestartitatthetopoftheOPlist.

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SaveAlltoFlash

The Save All to Flash page allows you to save the current settings for all OP’s to non-volatile (permanent) memory. Note, Mutes are not saved when performing a Save All To Flash.

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Auto-Initialize

TurningAuto-InitializeonwillfindalltheOP’sinthesystemandgetthecurrentstateofthedevice.TurningAuto-InitializeoffwillalsofindalltheOP’sinthesystembutwillnotgetthecurrentstateofthedevice,onlywhetheritisonlineornot.Auto-InitializeissettoONinanewinstall.Oncechanged,theAuto-Initializestatewillbesavedandremainatthelastselectedstateuntilchangedagain.

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ChangePassword

TheChangePasswordpageallowsyoutochangethemasterpasswordrequiredtoaccessthesystemfromtheLog-Inscreen.

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UserManagement

TheUserManagementpageallowsyoutoaddnewusersoredit/deleteexistingusers.

Clickingonthegreen“+”signonthetop-rightcornerwillbringupasubpage(shownabove)whererequireduserdetailsaretobeentered.Clicking“Save”willsavethenewuserandthenewusernamewillappearinthemainlist.Clicking“Cancel”willhidetheentrysubpageandnochangeswillbestored.

Clicking“Edit”foranexistinguserwillbringupasubpage(shownabove),populatedwiththecurrentuserinformationforediting.Onceupdatedwiththenewinformation,clicking“Save”willsavetheupdatedinformationfortheuser.Clicking“Cancel”willhidetheentrysubpageandnoupdatedinformationwillbestored.

Clicking“Delete”withinanexistinguserrowwillbringupapopuptoconfirmthedeletionoftheuser.Clicking“Delete”onthispopupwillremovetheuserfromthesystem.Clicking“Cancel”onthispopupwillclosethepopupwithnochanges.

Note:thedefaultadministratorUsernameandPasswordareboth“comfort”(case-sensitive).

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SystemLog

TheSystemLogpageallowsyoutoview,downloadorclearthelogofuseractivityonthesystem.

Clicking“DownloadLog”willdownloadthezippedCSVfiledirectlytothedefaultdownloadlocationonyourPC.

Clicking“ClearLog”willbringupapopuptoconfirmtheclearingofthelogentries.Clicking“Clear”onthispopupwillpermanentlydeleteallcurrententriesfromtheuserlog.Clicking“Cancel”onthispopupwillclosethepopupwithnochanges.

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GenerateOPReport

The GenerateOP Report page allows you to generate a comma-delimited report of all the valuesassociated with all the OP’s, as well as download the generated report for further reference andprocessing.

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Logout

TheLogoutpagewilllogoutofthecurrentuserandreturntotheLog-Inscreen.

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KeyboardShortcuts

MainDevices,Zone,EQ,SourceandSystemtabsUsetheUp/DownorLeft/RightarrowkeystomovebetweenthemainDevices,Zone,EQandSystemtabs.Thecurrentlyselectedtabwillbeoutlinedinblue.Note,atabmustbeselectedmanuallywiththemousebeforethesekeyboardshortcutswillwork.Pressingthe“Escape”buttonwillunselectthecurrenttabandpreventthekeyboardshortcutsfromworkinguntilatabisagainselectedmanuallywiththemouse.

Masking,PagingandAudiotabsUsethe“M”,“P”and“A”buttonstoquicklymovebetweenMasking,PagingandAudiotabswherevertheyappearthroughoutthesystem.

ChanneltabsUsenumberbuttonstoquicklymovebetweenchannelswherevertheyappearthroughoutthesystem.Numberbuttons1–4willswitchbetweenchannelsA–Dwheretheyappearandnumberbuttons1–8willswitchbetweenchannels1–8wheretheyappear.

AudiocontrolsOnceachannelhasbeenselected,pressthe“Tab”buttontobringtheaudiocontrolsliderintofocus(itwillbeoutlinedinblue).Onceinfocus, usetheupanddownarrowkeystoadjustthesliderupordown.

Alternatively,clickingontheorangevalueabovethesliderwillallowyoutomanuallyenterinavaluelevel.Onceavaluehasbeeninput,press“Enter”tosavethevalue.Toexitthetextentrymode,press“Escape”.

EqualizersPressthe“Tab”buttontobringthenextequalizerintofocus.Onceanequalizerhasbeenselected,thecontrolsliderforthatequalizerbandwillbebroughtintofocus.Onceinfocus,usetheupanddownarrowkeystoadjustthesliderupordown.

Alternatively,clickingontheorangevalueabovethesliderwillallowyoutomanuallyenterinavaluelevel.Onceavaluehasbeeninput,press“Enter”tosavethevalue.Toexitthetextentrymode,press“Escape”.

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Lencore Acoustics LLC516-682-9292

info@lencore.com www.lencore.com

The information contained herein is proprietary to Lencore Acoustics LLC and copyright protected. No part of this manual can be copied, used or distributed without prior authorization from Lencore Acoustics Corp. ©Copyright 2020