US008223931B1

(12) United States Patent (10) Patent N0.2 US 8,223,931 B1 Lavian et a]. (45) Date of Patent: *Jul. 17, 2012

(54) SYSTEMS AND METHODS FOR VISUAL 7,215,743 B2 * 5/2007 Creamer et a1. ......... .. 379/8818 7,970,110 B2* 6/2011 Reynolds ......... .. 379/8818

PRESENTATION AND SELECTION OF IVR 8,000,454 B1 * 8/2011 Or-Bach et al. 379/8818

MENU 8,054,952 B1 * 11/2011 Or-Bach et al. 379/88.18 8,155,280 B1* 4/2012 Or-Bach et al. 379/8813

(76) Inventors: Tal Lavian, Sunnyvale, CA (US); Zvi 8,160,215 B2 * 4/2012 Or-Bach et al. 379/8818 _ 2004/0120479 A1* 6/2004 Creamer et al. 379/8822

0r Bach’ San Jose’ CA (Us) 2004/0122941 A1* 6/2004 Creamer et al. 709/224 . . . . . 2006/0035712 A1* 2/2006 E tm t l. 463/42

( * ) Not1ce: Subject‘ to any d1scla1mer, the term ofthis 2006/0285662 A1* 12/2006 Y2; eté?‘eflw 379/88‘16 patent 15 extended or adjusted under 35 2007/0195706 A1* 8/2007 Sink . . . . . . . . . . . . . .. 370/250

U,S_C, 154(b) by 0 days, 2008/0226042 A1* 9/2008 Singh ........... .. 379/8804 _ _ _ _ _ 2009/0097619 A1* 4/2009 Jackson etal. . 379/88.17

ThlS patent 1s Subject to a tennlnal dls- 2009/0110162 A1* 4/2009 Chatterjee .... .. 379/93.23 claimer, 2009/0154666 A1* 6/2009 Rios et a1. .... .. 379/8818

2009/0249225 A1* 10/2009 BesWick et al. 715/756 . 2009/0268883 A1* 10/2009 Agapi et a1. ..... .. 379/8804

(21) Appl' NO" 13/409’106 2010/0110938 A1 * 5/2010 Gavish et al. ........... .. 370/260 . 2010/0166158 A1* 7/2010 Costello et al. 379/8804

(22) Flledl Mar- 1, 2012 2011/0112901 A1 * 5/2011 Fried et al. 705/1449 2011/0202350 A1* 8/2011 Barnes ......... .. 704/270.1

(51) Int. Cl. 2011/0225330 A1* 9/2011 Lavian et al. .. ....... .. 710/63 H04M11/06 (200601) 2012/0063574 A1* 3/2012 Or-Bach et a1. .......... .. 379/8823

H04Q 11/00 (2006.01) * cited by examiner G06F 13/12 (2006.01) G10L 17/00 (200601) Primary Examiner * Gerald Gauthier

(52) US. Cl. ................... .. 379/88.13; 370/250; 370/260; 379/88.04; 379/88.17; 379/8822; 379/8823; (57) ABSTRACT

379/9323; 463/42; 704/246; 704/2701; 704/275; Embodiments of the invention provide a system for enhanc 705/1449; 709/224; 710/63; 715/756 ing user interaction With Interactive Voice Response (IVR)

(58) Field of Classi?cation Search ................ .. 370/250, destinations, the System Comprising a Processor; and 21 370/260; 379/8804, 8817, 8818, 8822, memory coupled to the processor, the memory comprising:

379/8823, 8816, 9323; 463/42; 704/246’ data encoding a database, the database comprising a list of 704/2701, 275; 710/63; 705/1449; 709/224; telephone numbers associated With one or more destinations

715/756 implementing an IVR; instructions executable by the proces See application ?le for Complete Search history sor for automatically communicating With at least one user;

and instructions executable by the processor to pull at least (56) References Cited one menu from the database and display the menu to the at

least one user, Wherein the menu is associated With a tele U.S. PATENT DOCUMENTS

5,802,526 A * 9/1998 Fawcett et al. ........... .. 379/8813

6,920,425 B1* 7/2005 Will et a1. .... .. 704/275 7,054,811 B2* 5/2006 BarZilay ..................... .. 704/246

@ 1502 \l Detect phone number of a destination dialed from a device I

\l/ Search for lVR information in visual menu database on the

device

1506 Is a visual

menu for deslinalion available in visual menu database?

1514 Is the visual menu correct?

Maintain the connection till caller or destination disconnects

phone number dialed by the at least one user, and Wherein the menu comprises at least one icon.

30 Claims, 32 Drawing Sheets

US. Patent Jul. 17, 2012 Sheet 1 0f 32 US 8,223,931 B1

cowmczwwo O

O o:

C

uwow

cozmcwwwo /

cosmcswwc mwor

cozmcswmo

\mNOw \wow 965955 Amcoca?mb 83mm

US. Patent Jul. 17, 2012 Sheet 6 0f 32 US 8,223,931 B1

mwow

ON .QE N:

%

o:

cozmcswmo

o ................................................ --.N--N.N.N.---,-. N M P G \QSN 9E. 26:

USN N 0 N Q \QSN

m 2.85 EEO EEO mNNE

m QQON \

m P

" 60 .........................

US. Patent Jul. 17, 2012 Sheet 13 0f 32 US 8,223,931 B1

N .OE 62:00 \ mow

mmmnno>> 83mm

vow

\NE j

US. Patent Jul. 17, 2012 Sheet 14 0132 US 8,223,931 B1

cow

w .OE QmBEmI

Now \

22:0

wow \

\ E2w>w mEHmhmQO

wow

wcowmo=an< EEO ococazwm>

wow \

US. Patent Jul. 17, 2012 Sheet 16 0f 32 US 8,223,931 B1

5.8580 botwonmm 26E m2 282;‘

woo?

83mm

botwonmm 26.: ME 28914

\Noow

@ botwoqom mHoEmm .voow

US. Patent Jul. 17, 2012 Sheet 17 0f 32 US 8,223,931 B1

nwow mwow

cowmczwmo q8OL 01 PJBMJOd ‘Z

\vo: cowmczwmo

\No:

g 9.6535

mwov B 60500 ._,

v

0250

\wow

US. Patent Jul. 17, 2012 Sheet 18 0132 US 8,223,931 B1

NP .GE

NPNP Q

wow? wow?

QNNP vtezwz wow?

US. Patent Jul. 17, 2012 Sheet 19 0f 32 US 8,223,931 B1

cozmczwmo o

mom? 72,

625E 886w EEQxm m? .OE

wow P

womv