systems, people & staff engagement

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Systems, People & Staff Engagement Greener Workplaces and Operations (Part 2)

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Page 1: Systems, People & Staff Engagement

Systems, People & Staff Engagement

Greener Workplaces and Operations(Part 2)

Page 2: Systems, People & Staff Engagement

Greener Processes and Workplaces are achieved by:

Modifying ways of working

e.g. work practices, habits, procedures

Modifying/replacing equipment

PEOPLE SYSTEMS

Page 3: Systems, People & Staff Engagement

Let’s look at how they work:

No/little cost

Changes in work practices,

procedures, habits

Awareness raising + participation + training of staff,

guest engagement …

Modification of SOPs,Checklists, ..

Some investment required, but

payback period can be less than

6 months

Compare technology options, calculate payback period for

investment, training staff on the use of

new equipment

Changes in

equipment

Measure Before and After

Good Housekeeping in all departments

& Process Control

Equipment modification &

change

HOW?

HOW?

Page 4: Systems, People & Staff Engagement

Why are systems important?

Because you need proper procedures

and processes in place to make sure

certain standards and practices are

followed and tasks are carried out

effectively and consistently.

Page 5: Systems, People & Staff Engagement

Going greener is about adjusting work

processes and reviewing systems to

ensure real and lasting change.

Page 6: Systems, People & Staff Engagement

How?

1. Examine activities under a function (i.e. room cleaning)

Page 7: Systems, People & Staff Engagement

1. Examine activities under a function (i.e. room cleaning)

2. Identify where they can be adjusted so as to consume less resources (energy, water) and be aligned with the hotel environmental efforts.

Page 8: Systems, People & Staff Engagement

1. Examine activities under a function (i.e. room cleaning)

2. Identify where they can be adjusted so as to consume less resources (energy, water) and be aligned with the hotel environmental efforts.

3. Review relevant Standard Operating Procedures and Checklists.

Page 9: Systems, People & Staff Engagement

Adjusting work processes and reviewing systems

1. Examine activities under a function (i.e. room cleaning)

2. Identify where they can be adjusted so as to consume less resources (energy, water) and be aligned with the hotel environmental efforts

3. Review relevant Standard Operating Procedures and Checklists

4. Train staff on the changes

Page 10: Systems, People & Staff Engagement

Why are ‘soft’ changes in work practices and behaviour important? (People)

Because they are the main drivers of change.

They are the key factors in determining hotels environmental impacts and resource efficiency.

They are the ones using equipment, electricity, water, chemicals, etc -> great room for improved

efficiency.

Low-cost compared to equipment changes.

Page 11: Systems, People & Staff Engagement

Changes in work practices and behaviour also have their challenges:

They are sometimes difficult changes to bring about.

They need the knowledge, commitment and skills to change the way they work and identify solutions to environment-related

problems at the workplaces.

This specific knowledge/efforts is needed to encourage staff and guests to participate and

contribute.

Page 12: Systems, People & Staff Engagement

Staff Participation- WHY?

Staff perform key functions and are the ones to adjust work

practices

Page 13: Systems, People & Staff Engagement

Being “in the frontline”, they can best identify problems and ways to

improve

Staff perform key functions and are the

ones to adjust work practices

Staff Participation- WHY?

Page 14: Systems, People & Staff Engagement

Staff Participation- WHY?

Being “in the frontline”, they

can best identify problems and

ways to improve

Opportunities for wider cooperation

staff/managers

Staff perform key functions and are the

ones to adjust work practices

Page 15: Systems, People & Staff Engagement

Being “in the frontline”, they

can best identify problems and

ways to improve

Opportunities for wider

cooperation staff/manager

s

Staff can help spread

good environmental practices

in their

households and

communities

Staff perform key functions and are the

ones to adjust work practices

Staff Participation- WHY?

Page 16: Systems, People & Staff Engagement

Staff Participation- HOW?

Collaborate with workers’ organizations

Increasing understanding & awareness:

Why sustainability matters and what it means for my work

Awareness raising campaigns

Staff activities Effective signage and

reminders Information sharing

on hotel environmental programmes & results

Page 17: Systems, People & Staff Engagement

Staff Participation- HOW?

Involve workers’ organizations

Involvement

Getting staff to play a key part in the

development &

implementation of

sustainability initiatives from the

onset

Staff-management Teams

Use of joint-problem solving & participatory

Suggestions schemes & competitions

Staff champions

Page 18: Systems, People & Staff Engagement

Staff Participation- HOW?

Training & Skill Development

Green as part of the orientation

In-house training External training

opportunities

Page 19: Systems, People & Staff Engagement

Staff Participation- HOW?

Use dialogue with workers’ organizations

Recognition & rewards tostaff contribution to environmental efforts:

Gain-Sharing Staff Funds Green employee of

the month

Page 20: Systems, People & Staff Engagement

NEXT…

Guest Engagement for

Greener Hotel Operations