systems service contracts product portfolio

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Systems Service Contracts Product PortfolioPall Bioreactors and Mixer Systems

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The Preventive Plan Perform your daily workflow with confidence

The Pall Preventive Plan is a proactive approach to

prevent instrument failure, reduce unscheduled downtime

and enable you to perform your daily workflow with

confidence. The scheduled maintenance includes

inspection and cleaning, together with any adjustments

needed to maintain the system performance. Any minor

problems identified are investigated and resolved,

ensuring, reliability and safeguarding your instruments

performance.

The Advantage Plan Extended service coverage for extended product lifetime

Our Advantage Plan is an extended service coverage

based on your risk assessment and budget. In addition

to an annual preventive maintenance visit, the plan covers

labor and travel costs for repair and heightens cost

control for your equipment due to unforeseen issues.

Pall Systems Coveredu iCELLis® 500+ and 500 gen 1 bioreactors

(preventive service contract only)

u Allegro™ STR single-use stirred tank bioreactors (50 L, 200 L, 500 L, 1000 L, 2000 L)

u Drive Units for LevMixer™ system, Magnetic Mixer system, and Wand mixer system (1 PM visit every other year)

u Allegro MVP single-use systems

What’s Included Preventive Advantage

Coverage 1 annual PM or 1 annual PM or Summary 1 biennial PM (mixers) 1 biennial PM (mixers) No repair labor or parts Repair labor/no parts

Service Location Customer site Customer site

Minimum Term 2 years for mixers 2 years for mixers 1 year for others 1 year for others

Preventive 1 scheduled annual 1 scheduled annual Maintenance (PM) PM (1 every two years PM (1 every two years for mixers) for mixers)

Emergency 5% discount Unlimited labor & travel Repair Labor

Emergency 5% discount 5% discount Repair Parts

Basic Operator Not included 2 hours Training*

Priority Included Included Scheduling

Technical Included Included Phone Support**

*Basic operator training does not include application training. For detailed application training, please contact your local Pall SLS representative.

**Our Pall Equipment Support Hotline is available for Biotech customers in the US and Canada, 1-855-920-7255.

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Propel Service and Support to the Highest Level Having access to agile and proprietary service and support is pivotal to every facility. Pall Corporation has over 70 years

of experience in providing repair, calibration, maintenance, and other services. Whether you work in research, process

development, clinical or commercial manufacturing, we have a service plan tailored to you. We understand and are

knowledgeable of the criticality surrounding planning to service biotechnology capital equipment, which is why we

provide a tiered level of support in our Pall service plans to provide the assistance you need to protect your investment

and optimize your workflow productivity, ensuring cost savings when compared to purchasing services individually.

Our wide range of service contracts include:

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Service Contracts Versus Standard Warranty Contract Value of Service Contract: a Decreases equipment downtime

a Improves machine utilization levels

a Optimizes equipment use

a Minimizes total cost of ownership

a Reduces number of purchase orders needed

a Helps avoid potential lost revenue

a Avoids premature equipment replacement

a Lowers possibility of quality defects

Standard Warranty Excludes:r Preventive maintenance (PM)

r Accidental damage

r Priority emergency response

r Basic operator onsite training

r Moving/relocating instruments

Benefits of Having a Pall Service Contract u No other organization has more expertise on Pall

equipment than our factory certified service engineers who are trained on the latest system technology, product improvements, software and accessories.

u Service contracts enable you plan better; pre-planned service costs help you manage your budgets while proactive service scheduling helps you to time service visits.

u In case of emergencies, our contract plan customers are given priority scheduling.

u Cost savings can be achieved as our services are cheaper for customers under contract.

u Our field service engineers are located worldwide to ensure fast, efficient service response times and provide constant global coverage.

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Contact UsEmails:Americas: [email protected] and Sub-Saharan Africa: [email protected] or [email protected]: [email protected] East and North Africa: [email protected]

Website: www.pall.com/instrument-service-support.com

Phone: 1-855-920-7255 (for US and Canada customers only)

Contract Part Numbers iCELLis 500+ Bioreactor

Part Number Contract Level Location of Service

A10174 Preventive Customer site (field)

A10175 Advantage Customer site (field)

iCELLis 500 Gen 1 Bioreactor



LevMixer System




Magnetic Mixer System




Wand Mixer System




Allegro STR 50 Bioreactor




















Allegro MVP Single-Use System




Billing Service contracts provide billing options: Make a single annual payment or equal bi-annual, quarterly or monthly payments.

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Corporate HeadquartersPort Washington, NY, USA+1.800.717.7255 toll free (USA)+1.516.484.5400 phone

European HeadquartersFribourg, Switzerland+41 (0)26 350 53 00 phone

Asia-Pacific HeadquartersSingapore+65 6389 6500 phone

International OfficesPall Corporation has offices and plants throughout the world in locations such as: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, France, Germany, India, Indonesia, Ireland, Italy, Japan, Korea, Malaysia, Mexico, the Netherlands, New Zealand, Norway, Poland, Puerto Rico, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, the United Kingdom, the United States, and Venezuela. Distributors in all major industrial areas of the world. To locate the Pall office or distributor nearest you, visit www.pall.com/contact.

The information provided in this literature was reviewed for accuracy at the time of publication. Product data may be subject to change without notice. For current information consult your local Pall distributor or contact Pall directly.

© 2020, Pall Corporation. Pall, , Allegro, iCELLis, and LevMixer are trademarks of Pall Corporation. ® indicates a trademark registered in the USA and TM indicates a common law trademark. Filtration.Separation.Solution. is a service mark of Pall Corporation.

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Visit us on the Web at www.pall.com/biotechContact us at www.pall.com/contact

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