systems tech - university of hawaii at manoa · • download antivirus software. ... came up as a...

1

Systems Tech

2

IT Coordinator/Lecturer

Do you encounter computer problems?

3

Ever felt like this guy?

The Threat

• Spyware infections prompted 545,000 households to replace computers in the past six months.

• 1 in 7 computers had serious problems due to viruses.

4

The Problem

• Only 2% of educators said that installing and updating protective software like anti-virus and anti-spyware programs is included in state curriculum.

• 50% indicated they do not know how the topics are taught.

Learn PC repair via web-based multimedia modules

Instructional Design

PC Repair students (10)

UH Maui College

January 30, 2010

Goal:

Type of Study:

Participants:

Setting:

Date:

The Project

5

Students will learn how to perform software PC repair.

Students will comprehend the fundamentals of spyware.

Students will comprehend the fundamentals of viruses.

Students will use antispyware software to remove spyware.

Students will use antivirus software to remove viruses.

Instructional Hierarchy

Spyware 101 - Basics

• Define what spyware is.

• Identify how a PC becomes infected with spyware.

• Identify signs of a spyware infection.

• Identify how to remove spyware.

6

Spyware 102 - Removal

• Locate an antispyware website.

• Download antispyware software.

• Install antispyware software.

• Locate the antispyware software.

• Update the software.

• Perform a spyware scan.

• Remove spyware.








• Remove spyware.

7








• Remove spyware.








• Remove spyware.

8








• Remove spyware.








• Remove spyware.

9








• Remove spyware.








• Remove spyware.

10

Virus 101 - Basics

• Define what a virus is.

• Identify how a PC becomes infected with a virus.

• Identify signs of a virus infection.

• Identify how to remove a virus.

Virus 102 - Removal

• Locate an antivirus website.

• Download antivirus software.

• Install antivirus software.

• Locate the antivirus software.


• Perform a virus scan.

• Remove virus.

11

Virus 102 - Removal







• Remove virus.

Virus 102 - Removal







• Remove virus.

12

Virus 102 - Removal







• Remove virus.

Virus 102 - Removal







• Remove virus.

13

Virus 102 - Removal







• Remove virus.

Module Development:

Instructional Strategy:

Instructional Design

• Dick and Carey ID Model• Multimodal learning concept• Web-based instruction

• Content Analysis Report

14

The Website

• Schedule

• Demographic and attitudinal surveys

• Pre and post tests

• Video/audio lessons

• Text/images lessons

Web-based Content

18

Website Development

• Design and layout: Photoshop

• Website: Dreamweaver

• Graphics: Photoshop

• Video: Camtasia Studio

• Hosting: Spidaweb.net

19

• Demographic Survey• Attitudinal Survey

• Pre and post tests

Instruments:

Evaluation:

Data Collection

Audience

20

Gender

Age Groups

21

Ethnicity

Data Gathering Issues

• One student did not come back from the mainland in time.

• Another student fell ill.

• Some students took only the pre-test and some took only the post-test.

22

Combined Average Score for all Modules

Multimodal-based Scores

Spyware 101/Virus 101 Spyware 102/Virus 102

23

Topic-based Scores

Attitude Towards Online Learning

Not comfy

Very comfy

24

Thoughts on Videos

• “It was edited really well... specially the words was used non geek term so, everyone can understand and easy follow.”

• “Very helpful videos. Easy to understand and follow.”

• “The videos helped as I was able to split screens and follow alongas the video progressed.”

Thoughts on Tests

• “I think the tests really helped the things that I learned from the videos sink in.”

• “I think the pre-test and post-test was a good learning feature. Multi-choice and number of questions good.”

• “Thank goodness for multiple choice.”

25

Issues

None!

Unfortunately, there were a lot of unexpected technical issues that had to be resolved as they came up. One of the PCs that were being used had a faulty sound card. Fortunately, there was a spare PC available that the student used to take the module. A widespread problem that affected the majority of the students was that Internet Explorer could not load the streaming videos. Thus, Mozilla Firefox, another web browser, was downloaded and installed. Some PCs had old versions of Adobe Flash players and needed to be updated to display the videos. Although the videos were hosted on fast, reliable servers at screencast.com, the local network at the college was slow; some students had to wait a while before their video could stream to them. When everyone got to the second virus module where they followed the video to install and run AVG Anti-Virus, they were warned that they had to first remove McAfee Antivirus, which was pre-installed on the computer. Another issue came up as a few students were following the video to download spyware and virus software. Instead of clicking on the correct link as shown in the video, the students accidentally clicked on advertisements that had “Click here” on the banner and downloaded the wrong software. Despite these obstacles, most of the students were able to complete the module. Without the face-to-face interaction with the instructor; however, there would be a greater data deficiency. In the future, to mitigate most of the issues experienced in this project, two things will be done: a common baseline configuration of the PC hardware and required software will implemented, and the course pre-requisites will be amended so that students must have intermediate Microsoft Windows experience and can type well.

Issues

26

• One of the PCs had a faulty sound card.

• Internet Explorer could not load the streaming videos.

• Some PCs had old versions of Flash players.

• The local network at the college was slow (blame the network).

Issues

Improvement

• Common hardware and software baseline configuration.

• Change survey and test delivery method.

• Expand on more topics about PC Repair.

27

Conclusion

• The use of multimedia instruction was an effective teaching delivery method.

• PC Repair can be taught online.

• “This was the first time for me with on-line learning. It was an experience, I liked going at your own speed and if you missed something you could go back and start over.”

The End

28

Questions?

Module: www.spidaweb.net/pcrepair

systems tech - university of hawaii at manoa · • download antivirus software. ... came up as a...

Documents