systemsoverview
TRANSCRIPT
VIRTUAL CLINICS. REAL CARE.
Carena Systems Overview
EXECUTIVE SUMMARY
Your Partner In A Changing World Carena helps health systems navigate today’s changing healthcare environment.
Our solutions support your quality of care in the virtual space.
Fast And Affordable For Consumers Your virtual clinic will satisfy consumers looking for healthcare with the speed
and convenience of the Internet. For patients carrying high-deductible health
plans or defined contribution plans, virtual clinics are an affordable option.
Positive Outcomes For Health Systems Carena provides great outcomes for health systems adapting to new fee-for-
value models. One of our health systems saved 4,200 patient hours and realized
$600,000 in healthcare savings after one year. Another Carena-based virtual
clinic helped 72% of its visitors avoid an urgent care visit.
INTRODUCTION
Delivering quality care takes commitment to the highest standards of practice.
Carena knows what it takes to extend clinical quality beyond brick-and-mortar
facilities. Incorporating virtual clinics into health systems is about more than
just technology. At Carena, we have the experience and expertise to address
every aspect of a successful virtual clinic, from delivering quality care with
proven virtual practice guidelines, to managing customized workflows, to data
integration and messaging, and operations management. We offer training and
marketing programs as well. Your own providers can staff your virtual clinic or
we can expedite the transition by staffing the clinic with our board-certified,
employed medical virtualists who provide 24/7 quality care.
With Carena as your partner, your virtual clinic becomes a natural extension of
your current operations and brand. Health systems committed to the highest
level of clinical quality choose Carena to ensure great outcomes for their
patients via computer, phone, or tablet.
97% patient satisfaction among completed virtual visits.
Carena helped CHI Franciscan Health save
4,200patient hours and
$600,000
in healthcare savings after one year.
70% of patients visiting our virtual clinics had no prior relationship with the health system.
A TEAM DEDICATED TO QUALITY CARE
We are a team of providers,
technologists, and service
professionals committed to
creating the best possible
patient experience.
We design, staff, and operate
virtual clinics for health
systems that allow patients to
request and receive care 24/7
via phone, webcam, or app.
Our roots are in clinical care,
founded more than ten years
ago by a primary care MD
with a mission to change the
way consumers access, and
providers deliver care.
OUR SOLUTIONS
Web Portals And Mobile Apps We partner with you to create consumer-friendly web portals
and mobile apps that are fully designed around your brand
and configured to your patient and provider workflow.
Seamless Integration We manage the complete integration of your system, starting
with your business goals and continuing through launch
and beyond. The result is a quality, live virtual clinic—all with
minimum impact on your staff.
Secure Software And Servers
Our HIPAA-compliant, secure hosted server software
provides integration and messaging within your health system
operations. No need to worry about updates or new releases.
Our hosted approach ensures you and your patients are
always up to date.
Dedicated Virtualist Team
Our practice model gets you up and running fast by allowing
you to administer care through our employed, licensed
medical virtualists. This enables you to provide virtual care
right away if you need time to transition your own providers.
Patient Concierge Team Your patients will get the right care—whether through
our virtual clinic or referred elsewhere in your system if
necessary—with efficiency, friendliness, and speed. Our
Patient Concierge Customer Service group ensures that your
patients receive email summaries of every visit as well as the
opportunity to respond to a patient satisfaction survey.
Operations Management Your virtual clinic coordinates operationally with your brick-
and-mortar organization. After a virtual visit, the treatment
record will be delivered for entry into your system to aid in
new patient referrals. Primary care providers receive visit notes
for their patients to integrate into their EMR.
Marketing Services Digital and traditional marketing campaigns raise awareness of
the clinic to help usage grow among current patients and new
consumers.
Education And Training Once ready to staff the virtual clinic with your clinical team, we
offer comprehensive training programs to ensure a successful
transition for your providers.
© 2015 Carena, Inc. All rights reserved. 150211-01-01
QUALITY IS IN OUR DNA
Virtual Practice Guidelines Providing the highest quality virtual care takes special practices and processes.
Our diagnosis-specific virtual care criteria and treatment guidelines for urgent
and primary care are based on an analysis of 35,000 Carena house call
encounters as well as evidence-based national practice standards. Our Virtual
Practice Guidelines are embedded into our proprietary point-of-care clinical
software platform so every patient is ensured an optimal outcome.
Employed Virtualist Team Our team of family practice providers is licensed to provide care in your state.
They are salaried with incentives tied to patient satisfaction and adherence to
guidelines—not volume of visits. They are professionals who have chosen to
make a career of telemedicine. We do not work with moonlighters who could
be working for another system.
Dedicated to Quality Improvement Our program has been approved by the Washington State Department of
Health as a Certified Quality Improvement Program.
THE VIRTUAL CLINIC EXPERIENCE
Anytime Access Patient Web Portal A typical visit begins on your website. Much like an in-person visit, the patient
completes a registration. The HIPAA-compliant software guides patients
through the steps to receive care, and if virtual care isn’t right for them, they
are assisted in selecting a facility in your network. Our software is customized
to your brand, configured to support your business and clinical rules, and
integrated into your workflow. Visits average about 20 minutes, with 97% of
patients who received care reporting a satisfying experience.
CareTeam Provider Software Carena’s CareTeam Provider Software helps ensure excellent care by facilitating
the interaction between the provider and the patient. The software streamlines
the documentation process, ensures quality via embedded evidence-based
Virtual Practice Guidelines, shares information with your EMR database, and
assists the provider in creating a satisfying patient experience.
CareTeam Administrative Software The patient service and administrative teams operate and manage your virtual
clinic through the CareTeam Administrative Software. With this dashboard they
send messages and access the workflow queues for patients and providers.
1,880new patients referred to our health system clients in 2014.
DIRECTING PATIENTS
TO THE RIGHT CARE
Our experience shows that
64% of the visitors who seek
care with a virtual clinic can
be treated virtually. The
remaining 36% are given
medically appropriate
referrals, often within the
same healthcare network.
FOR MORE INFORMATION, CONTACT US AT:
(800) 572–2103
www.carenamd.com