The Astounding CDC Team

THE BEACONA KERRY INDEV EDITION

ISSUE 3

An exclusive application designed

for Custom House Agents to centralize

processes.

TABLE OF CONTENT

01

02

03

CDC - CENTRALIZED DOCUMENTATION CELL

04

05

MEET THE TEAM - CHENNAI AIR CLEARANCE

06

PAN INDIA 3PL

07

STAR EMPLOYEE OF THE MONTH

WORK ANNIVERSARIES

RETIREMENT OF MR SUBRAMANIAN

CHRISTMAS & NEW YEAR CELEBRATIONS

FROM THE SOCIAL MEDIA NETWORK

08

Centralized Documentation Cell THANKS TO MR PARTHIBAN BALASUBRAMANI, CHIEF STRATEGY OFFICER - CORPORATE SERVICES, MR DEEPESH THANGAMANI, SENIOR VICE PRESIDENT - INFRASTRUCTURE & CORPORATE IT & MR ASOHAN THANGAVEL, HEAD - SOFTWARE DEVELOPMENT & SUPPORT - CORPORATE SERVICES - IT, FOR THE ARTICLE

Centralized Documentation Cell or CDC is an application designed exclusively for Custom House Agent vertical to boost reporting and collaboration between various organizational units, with centralized filing system in digital format. It is focussed on increasing the maximum efficiency for the flow of information with the state of art Internal Control Systems in place.

CDC

Scalability

Automation of data processing allows to bring in scale in operations

Knowledgebase

A repository of instantly accessible data and insights

Customer support

Helps to provide better and quality customer support

Data Processing

Better Internal control in data processing

Delivery Time

Increase efficiency and quality delivery in time

Integration

Integration with government and customer system

Custom House Agent (CHA) business of Kerry Indev is in operation from the inception of the company and it is mother entity for all other business vertical. This vertical is highly sensitive since it involves detailed knowledge on customs regulation and customs tariffs rules to clear the goods in import / export transactions. Kerry Indev have developed very good reputation by delivery quality service to the nation which is being recognised by various institutions including World Customs Organisation. Kerry Indev is one the entity to hold Authorised Economic Operator (AEO) to do the clearance activity in India. This has created a lot of responsibility for the company to make it more vigilant in screening customer document to establish more system driven controls in the process and to build the knowledge base to share across all verticals to make use of it

THE ROADMAP

WHY CDC?

THE OBJECTIVES OF CDC

CDC BUSINESS MODELS

THE CORPORATE CENTER

The corporate centre holds the functions that provide strategic and financial guidance for the company. Its key role is to fulfil five fundamental missions: provide strategic leadership, control and monitor results, develop and promote a corporate identity, gain access to and allocate capital, and ensure that the required capabilities and talent are available.

THE BUSINESS UNITSThese areas are responsible for activities directly related to providing services and operational efficiency to customers and are usually structured into units that are accountable for results.

Support areas are focused on providing cost-effective client-driven functions that support the business units and the corporate centre. Establishing an efficient and effective support area requires a clear definition of its operating model. Traditionally, these areas can be centralized at the corporate headquarters or decentralized to provide each business with a significant level of autonomy. In most cases, support areas can be consolidated in a shared services centre, a model that defines new relationships between internal clients and service providers.

SUPPORT SERVICES

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BRONToy Catalogue 2019 Retail Edition

BUSINESS PROCESS OF CDC

‘Everything's in One Place’ benefits speak for itself. With physical paper, it can seem impossible to track down pertinent information. It may be on someone else desk, misfiled or simply lost among the Stacks of paper. With centralized document access, every files transfer to one place to obtain the information they need and filing has done. Different team members can have certain rights, permission and levels of access that may be restricted to other department, all while keeping the entirety of information stored in a single, secure place. Minimize the time it takes for documents and data to be captured, distributed, shared. Improve information sharing and collaboration with remote users.

ADVANTAGES OF CDCCENTRALIZED CELL

SIMULTANEOUS UPDATING

Simple and complex changes can be automatically reflected so user know that no matter who’s accessing data it’s up to date and complete because it’s all in one place.

FASTER & MORE EFFICIENT COLLABORATION

Having everything in one location opens door for better communication. Linking all of user documents to a central system that features notification helps user achieve better. By notifying of assignments instantly from team leader, reduce response time of internal and external communication without the urgency issues of emails.

"ONE AT A TIME" DOCUMENT ACCESS & KEEPING RECORD COPIES UP TO DATE

It helps to make document storage and management more cost-efficient.

Keeping all necessary documents in one location ensure that documents can be simultaneously updated as changes occur.

The other key advantages to storing and mapping scanned documents for particular job in CDC include its ability to improve the efficiency of work and keep time from being wasted by poor document management processes like not keeping documents up to date. Accessing and using a stored document with a CDC allows multiple employees to view and access digital files simultaneously, rather than only one person being able to retrieve and use a paper document at a time.

SECURITY

Keeping sensitive information in a document management system helps to ensure that information is kept in safe. CDC allows user to safeguard confidential business information through a variety of ways including the use of permission setting that only allow authorised user to access certain these systems can also track who access these documents and when, so that you’re always on top of who has what information.

Keeping customers happy and focusing on customer service is essential to any business. Since a Centralized Documentation Cell can double as a knowledge base, you can give your customers instant access to any knowledge, troubleshooting tips, or documents you choose through implementation team. This can solve problems far easier than if you were wading through an ocean of paper documentation.

CONFIDENTIALITY

All your information is stored in dedicated purpose built records centres. Each of our facilities operates a strict security policy. All staff are vetted and trained in all aspects of their job as well as the essential principles of current data protection.

IMPROVE CUSTOMER SERVICE

BETTER BACK-UP & DISASTER RECOVERY

Centralized Documentation Cell management include a data backup and disaster recovery plan, Since CDC documents are highly traceable and can be tracked, data will be stored in external device on daily basis.

Chennai - Air ClearanceTHANKS TO MR G SURESH, MANAGER OPERATIONS - CUSTOMS BROKERAGE, TRANSPORTATION & PROJECTS - AIR, FOR THIS ARTICLE

The Air Division earlier merged with SEA freight Division in the year 1987. In 1995 we got IATA and in 1996 started an independent office near airport for dedicated services required for serving some of the corporate clients like Gokaldas, Vinayaga exports and C & I. What started with 10 staff has grown over the years into a full-fledged unit with around 150 staff members now.

MEET THE TEAM

The Beginning

Transport Division started in 2005 with 5 staff members exclusively for Air Division Customer and as on day the team is doing on an average 1250 trips per month.

Diverse ClienteleIn the beginning our clients were largely from the textiles industry. But now we have a diverse client portfolio and we are handling multiple products especially in IT & Telecommunication, Pharma, Automobile industry, etc

Fast Delivery

We are pioneers of the fast delivery model. At Chennai Air Cargo we take delivery within 5 hrs on flight arrival. On an average we are handling 4000 Imports and around 2500 Export shipments per month and 90% cargo cleared within TAT as per the customer requirement.

We have won the South East Air Cargo Conclave Award for Best Customs House Agent for 2017-2018 We have received the Best CHA Award for 10 consecutive years (2009-2018) from Exim

KEY HIGHLIGHTS

AWARDS WON

MANAGEMENT TEAM

L M SUNDARAM Senior Vice President (18 Years of Service)

K PRAGALATHANGeneral Manager (30 Years of Service)

G SURESHManager - Operations (17 Years of Service)

P NAVANEETHAN

Manager - Documentation (20 Years of Service)

2019 Retail Limited Toy

THE TEAM MEMBERS

It is one of the major players in IT and Telecommunication industries. Globally Lenovo is in number 1 ranking for personal computer and in smart phone category they are in number 3 position. On an average we clear 700-800 shipments for Lenovo every month. It is a leading manufacturer of

mobile phones in India. After the introduction of “Make in India” concept by Government of India, they are the major smart phone manufacturing player starting their production in India for companies like Lenovo, Motorola, Reliance JIO & Huawei. We do around 300-400 import shipments per month.

One of the major players in IT industries and they are also our traditional client for the CHA Division.

OUR KEY CLIENTS PORTFOLIO

We are handling import clearance for their home appliance unit, on an average clearing 450-500 import shipments per month.

The are major players in the Telecommunication Networking industry. Every month we are clearing around 800-900 import shipments (to SEZ) per month.

Their plant is situated at Sri-City, Telangana and their end products are Electronics components.

Nissan Group, Daimiler, Delphi TVS - these clients are amongst our top customers for Air import as well as Air Exports.

Major contribution are from M/s Zoetis (they are one of the major suppliers of Animal Vaccine) and M/s Biomeriuex (they are major suppliers for Diagnostics Kits)

OUR KEY CLIENTS PORTFOLIO

Recently we have customs cleared one OD cargo of 25 mt width and 75 feet length and we took the delivery directly from the tarmac while offloading from the aircraft.

OUR KEY CLIENTS PORTFOLIO

Rising star formally known as Foxconn is a major vendor for NOKIA Mobiles. RSMIPL also have two manufacturing plants, one is in Chennai and another one situated at Sri-City, Telangana. They manufacture VIVO, Sony, MI & Nokia phones. Recently we received two awards from RSMIPL for our contributions at the service level and the award was presented by RSMIPL Managing Director, Mr.Josh Foulger

OUR KEY CLIENTS PORTFOLIO

• We are pioneer for AFS clearance at Chennai Airport. As on day we had moved 90 tons cargo to AFS for customers like Lenovo , Flextronics, etc. • Major advantage of AFS is that it reduces lead time and avoids multiple handling of cargo. It also avoids pilferage, damage & demurrage, • Enable the airport facility for transferring the cargo and not for storing and warehousing. • Since AFS is located on NH 4 (Bangalore highway), it helps to transport the cargoes round the clock.

AFS - ULD MOVEMENT FROM THE CHENNAI AIRPORT

Transportation DivisionsTHANKS TO MS T ROSELINE HEMALATHA, INTEGRATED LOGISTICS & 3PL FOR THIS ARTICLE

The best-in-class third partly logistics and warehousing operations pan India. Encompasses many clients and products with shared infrastructure and resources. Storage, distribution, consolidation, VAS, WMS-based inventory management system, agreed SOP/KPI/SLA and structured MIS .

PAN INDIA 3PL

KERRY INDEVWe will have one platform for all the data entry & transaction management and one for visibility, analytics and exception management. Thereby, we can reduce the operational workload, have better accountability & have no data discrepancies.

Single screen for transaction management and real time vehicle tracking visibility.

Visibility is a critical component of successful transportation operations. Throttle's (TMS) integration with Intutrack (real time vehicle tracking solution system) will give customers effortless and inexpensive access to critical, real-time shipment status information in a single platform that will improve customer service at all levels. Proper data flow is important, as missing a delivery confirmation can have a ripple effect impacting on-time delivery metrics, carrier performance KPIs, and even the ability to audit a detention bill. TMS & its link up with Intutrack will aid in terminating such disputes.

PAN-INDIA TRANSPORTATION DIVISION - NEWS FEEDS

IMPLEMENTATION OF TRANSPORT MANAGEMENT SYSTEM (TMS) & INTEGRATION WITH INTUTRACK

CUSTOMERS

BENEFITS OF INTEGRATION FOR

STAKEHOLDERS

Reliance Lifestyle Holdings Limited which was incorporated in July 2007, has entered into an exclusive Pan - India franchise arrangement with the UK-based Hamleys, the world’s most famous toy retailer, to bring its toys to India. This arrangement is aimed at combining the distribution dominance and scale of Reliance Retail in FMCG, food, electronics, consumer durables, apparel, footwear, lifestyle and home improvement categories, and Hamleys world-class toy retailing experience.

Reliance Industries Ltd acquired Rhea Retail Pvt. Ltd in April 2007. The company's line of business includes wholesale distribution of women's, children's, & infants’ clothing and accessories. Its revenue for the year through March 2018 was Rs 200 Crores.

This number has been activated to amplify our existing customer service arrangements pertaining to transportation division, Pan-India.

3PL - BHIWANDI NEWS FEEDS

ACTIVATED TOLL FREE CUSTOMER CARE NUMBER FOR PAN-INDIA TRANSPORTATION DIVISION

RELIANCE LIFESTYLE HOLDINGS LTD

We have acquired warehousing business from Reliance industries for Rhea Retail Pvt Ltd & Reliance Lifestyle Holding Ltd with 500 & 1000 pallet positions respectively.

NEW CUSTOMERS AT BHIWANDI WAREHOUSE

CUSTOMER CARE NUMBER 1800 - 572 - 572 - 0

RHEA RETAIL PVT LTD

Note: These customers were acquired by Mr. Neelanjan Roy, Vice President - Integrated Logistics & Mr.Girish Thakur, Sr. Manager- Western region.

Lenovo India Pvt Ltd was inaugurated to our 3PL Chennai on the birthday of our Hon’ Chairman, on the 05th of June 2018 and the warehouse operations commenced the next day at our newly added warehouse in Irungattukottai Sipcot, Sriperumbudur.

ROL (Risk of Loss) day which is the last day of a month is considered the most sensitive & critical day as 50% of the month’s sales orders will be received on the ROL day to be dispatched.

3PL - KOLKATA NEWS FEEDS

HEARTY CONGRATULATIONS TO OUR LENOVO WAREHOUSE OPERATIONS TEAM OF 3PL CHENNAI FOR THE SUCCESSFUL CLOSURE OF Q3 - ROL ORDERS

Narang Access Pvt. Ltd (NAPL) who is an existing customer @ 3PL-Bhiwandi has partnered with us for their warehouse and logistics solutions @ Kolkata too. They were inaugurated to 3PL- Kolkata on the11th of December 2018 with 100 pallet positions as per SLA out of our existing 550 pallet positions.

ADDITION OF NEW CUSTOMER

3PL - CHENNAI NEWS FEEDS

OPERATIONAL HIGHLIGHTS

• Active working hours on the ROL day ie 31st December 2018 was 7.5 Hrs • The number of pallets allotted for Lenovo is 3225. But, on the ROL day we had 3560 pallets dedicated for Lenovo • As per the SLA, the target set for us is to handle 3,000 MTM (Laptop/Desktop/Monitor) per hour. Whereas, we have handled 4,600MTM per hour ie 34,949 MTM in 7.5 hours • Despite this gigantic sales order, we have successfully closed all of them placed on the ROL day without any delay or any wrong delivery. .

CHRISTMAS CELEBRATIONS

AT OUR 3PL WAREHOUSES

THE TEAM BEHIND THE SUCCESS

• The team conceived his plan and executed according to his instructions, • He moved 3 MHE operators team to the picking team adding to the already existing 6 picking teams. • He took over the inventory, serial number details & billing under his control and directed his team to pick up the orders, pallet wise as and when received. .

The credit goes to Mr Ilavarasan S,

DC Manager - Lenovo Chennai and his team

Mr.Manikandan.R – KAM , Mr.Ilavarasan.S – DC Manager and his team

were appreciated by Mr. Neelanjan Roy- VP &

Mr.Manigandan.B –DGM for their impeccable

achievement.

CRIB OF BABY JESUS SET UP AT 3PL - BHIWANDI

CRIB OF BABY JESUS SET UP AT 3PL - CHENNAI

Employee of the Month THANKS TO MR DEEPESH THANGAMANI, SENIOR VICE PRESIDENT - INFRASTRUCTURE / CORPORATE-IT, FOR THIS ARTICLE

He is one of the most promising unit heads and under his leadership we have increased the warehouse space from 37,000 sq.ft to 57,ooo sq.ft. He not only meets his targets but on many occasions surpasses it. He is a good thinker and come out with solutions & alternatives to increase revenue.

STAR Mr Mathivanan, Branch Manager - Tirupur

Mr. Mathivanan the branch manager of Tirupur fondly known as Mathi, was identified and fostered by Chairman. He has quintessential experience in our organization and has worked earnestly to maintain his targets every year. Through his contributions our company has attained good volumes and profit. Being punctual is one of his great qualities, and this in turn motivates his co-workers to get the work done on time. He is always focused on achieving the targets and is keen on maintaining the rapport with his clients and subordinates. He uses his entrepreneurial skills to maintain the goodwill of the company.

Apart from that, his integrity towards the Marketing & Administration departments helped gain control and understand the system. This in turn enabled him to expand his vision and add more customer base for the growth of the organization. Mathi consistently finds a way to help his co-workers and customers, despite the overwhelming amount of work that he has to do. His efforts not only benefited the employees, but they also set an example and inspired his co-workers to stay pro-active in their responsibilities. It’s these qualities that has led him to be well composed as a unit head, and has paved the way for his growth and acceptance into the excellence in leadership offered by Kerry Indev.

COMMITTED, HELPFUL & AN INSPIRATION TO HIS CO-WORKERS

WORK ANNIVERSARIES

WORK ANNIVERSARIES

FAREWELL PARTY ON THE OCCASION

OF MR R SUBRAMANIAN'S RETIREMENT

Farewell Party on the oFarewell Party on the o……

Mr R Subramanian has been one of the oldest employees of Kerry Indev. He has served for about 33 years in the company in the Department of Sea Division Export He has been a very valuable and committed employee and has worked hard for the betterment of the organization. On the occasion of his retirement, the HR team arranged for a farewell party to acknowledge, appreciate and thank him for all his contribution all these years. Some of the farewell moments are captured in the video slideshow.

CHRISTMAS & NEW YEAR CELEBRATIONS AT

BANGALORE - IFF / CHA

CHRISTMAS & NEW YEAR CELEBRATIONS AT MUMBAI - IFF / CHA

CHRISTMAS & NEW YEAR CELEBRATIONS AT

MUMBAI - CFS

FROM THE SOCIAL MEDIA NETWORK

FROM THE SOCIAL MEDIA NETWORK