THE GALLUP ORGANIZATION

GSA OGP Advisory Committee Engagement Survey

ACES 2004

Overall Results October 14, 2004

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Background

• Assist committees/agencies in establishing and using performance measures (GPRA, President’s Management Agenda, PART).

• Participation in ACES fulfills requirements contained in the Federal Advisory Committee Act (FACA) and the Government Performance and Results Act (GPRA) relating to the development of performance measures.

• Provide GSA OGP, your agency, and your committee with a standardized method for collecting performance measurement data related to committee engagement and satisfaction.

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Background

• An important outcome of the survey process consists of comparisons between committees

• ACES provides an objective assessment based upon feedback from your committee members and staff, helping you fine-tune your management approaches

• Increased dialogue between committee members, staff, and senior executives based on objective feedback on how to increase engagement and improve performance relative to mission

• Opportunities to network with each other and share best practices for successful committee outcomes

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Methodology - 2004

• Survey Population: Federal Advisory Board Committee Members, CMOs, and DFOs

• Data Collection Methodology: WEB

• Survey Instrument: 22 items (5-point agreement scale) 3 demographics 1 open-ended item for additional comments

• Field Period: July/August 2004 Reminder e-mails CMO & DFO involvement in communication

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Methodology - 2004

• Total Completes: n=933

Agency Participation: 9 (5+ respondents) Range: 5 – 258 respondents

Committee Participation: 81 (5+ respondents) (85 Committees Total)

Range: 5 – 43 Respondents

Respondent Classification Committee Member: n=819 Former Committee Member: n=42 Designated Federal Official (DFO): n=47 Decision Maker (DM): n=18

• Governmentwide Response Rate: 52.50%

Range of Committee Response Rates: 23% - 100%

THE GALLUP ORGANIZATION

Summary2004 Overall Engagement

and Satisfaction Results

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Summary - 2004• Overall, advisory committee members and staff are highly

engaged

• Engagement government-wide has increased since the previous survey period (4.16 vs. 3.98)

• There is a range of Engagement scores according to committee function: Grant Review (n=78): 4.28 Non-scientific Program Advisory Boards (n=304): 4.18 National Policy Issues Advisory Boards (n=180): 3.98 Scientific Technical Program Advisory Boards (n=332): 4.42

• There has been an increase in scores across all 22 attributes measured (3.62 – 4.56)

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Summary - 2004

• The lowest scoring items are centered around feedback and communication:

Our committee receives sufficient feedback from the agency on our recommendations or other contributions (3.62 vs. 3.43)

Our committee’s recommendations or other contributions have a positive impact on the public and/or external stakeholders (3.72 vs. 3.54)

Our committee meets the right amount to accomplish its work (3.85 vs. 3.65)

Our committee has access to adequate resources (3.98 vs. 3.84)

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Summary - 2004

• The highest scoring items are centered around committee management and preparedness:

If given the opportunity, I would choose to work with this committee again (4.21 vs. 3.98)

Our committee’s staff is well-prepared for meetings (4.50 vs. 4.40)

Our committee meetings are well-run (4.50 vs. 4.29)

Our committee’s operating procedures and guidelines are fair (4.48 vs. 4.30)

The results of our committee’s work are available to others as needed (4.42 vs. 4.22)

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Summary - 2004

• There has been a meaningful increase in scores in 9 of the attributes measured:

Overall, I am satisfied with the work of this committee (4.21 vs. 3.98) Our committee members are well-prepared for meetings (4.08 vs.

3.86) Our committee meetings are well-run (4.50 vs. 4.29) Our committee meets the right amount to accomplish its work (3.85

vs. 3.65) Our committee communicates effectively with senior managers and, if

needed, external stakeholders (4.11 vs. 3.86) The results of our committee’s work are available to others as needed

(4.42 vs. 4.22) Thanks to our committee, the agency is more effective (4.03 vs. 3.82) Our committee’s work helps to build trust in government (4.09 vs.

3.88) Our committee is a positive influence within its area of expertise (4.43

vs. 4.22)

THE GALLUP ORGANIZATION

2004 ACES Results

Government-wide Strengthsand

Priorities for improvement

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Importance-Performance Leverage Analysis Results - 2004

• Government-Wide Strengths:

Our committee meetings are well-run.

Our committee’s operating procedures and guidelines are fair.

Our committee is a positive influence within its area of expertise.

Our committee’s recommendations or other contributions are responding to the agency’s needs.

Our committee communicates effectively with senior managers and, if needed, with external stakeholders.

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Importance-Performance Leverage Analysis Results - 2004

• Government-Wide Opportunities for Improvement:

Our committee receives sufficient feedback from the agency on our recommendations or other contributions.

Our committee’s recommendations or other contributions are used effectively.

Thanks to our committee, the agency is more effective.

Our committee’s recommendations or other contributions have a positive impact on the public and/or external stakeholders.

Our committee’s work helps to build trust in government.

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Best Practices Summary

• Key findings: Strong, solid leadership Agenda and pre-meeting materials One point of contact Properly prepared guest speakers Constant communication and feedback with external

stakeholders Communication between meetings Relationships Mentor programs/Pairing Right mix of individuals and carefully planned turnover Staff interaction/participation with committee members Agency/Department director present at every meeting Updates and feedback throughout year

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Next Steps• “Best Practices” study

11 Committees identified Top 10% of all committees interviewed (GrandMean Score) GrandMean: >4.50 Currently in the field

50-80 completes expected

• 1 Government-wide training session planned 80 participants expected Thursday, October 14th (9:00 a.m. – 12:00 p.m.)

• 3 Agency presentations planned EPA VA DHS

• Debrief session

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ACES – 2005 and Beyond

• GSA will work with Agencies to determine Agency participation levels Frequency and Timing of Survey Evaluation of costs

• Likely Outcome Beginning in January 2006, we anticipate that the ACES will

be conducted annually for one third of the Participating Committees. GSA will explore mechanisms to subsidize some of the survey costs.

Participation in the ACES is open to all Committees in any given year, if they desire.