t he untapped power of questions craig dowden, ph.d. [email protected]
TRANSCRIPT
CONCENTRATION.... TESTING 1, 2, 3
Questions Drive Behaviour
WHY ASKING QUESTIONS IS IMPORTANT
WHY ASKING QUESTIONS IS IMPORTANT
Effective Conflict Resolution
Asking Questions Saves Lives
WHY ASKING QUESTIONS IS IMPORTANT
Inquiry versus advocacy
High performing teams: 1.1 to 1
Low performing teams: 0.05 to 1
WHY ASKING QUESTIONS IS IMPORTANT
Developing Peak Performance
Word Time Challenge
Leadership
WHY ASKING QUESTIONS IS IMPORTANT
COMMUNICATION
“The danger in communication, is the illusion that it has been
accomplished.” -George Bernard Shaw
“ I know you think you understand what you thought I said, but I'm not sure
you realize that what you heard is not what I meant. ” -Alan Greenspan
Fear of looking weak, ignorant or indecisive
Pressure to conform
IDENTIFYING BARRIERS TO ASKING QUESTIONS
Fear of looking weak, ignorant or indecisive
Pressure to conform
Afraid of the answer
No time
Lack of skill
IDENTIFYING BARRIERS TO ASKING QUESTIONS
IDENTIFYING BARRIERS TO ASKING QUESTIONS
Self-Serving Bias
Self-Serving Bias
IDENTIFYING BARRIERS TO ASKING QUESTIONS
Self-Serving Bias
Feedback
“Receives negative feedback without becoming defensive.”
“Seeks feedback on ways he/she can improve.”
IDENTIFYING BARRIERS TO ASKING QUESTIONS
Self-Serving Bias
83% Confident or Very Confident
27% Confident or Very Confident
My Decision Making Others’ Decision Making
27%
83%
IDENTIFYING BARRIERS TO ASKING QUESTIONS
“... the last of human freedoms – to choose one’s attitude in any given
circumstances, to choose one’s way.” -Viktor Frankl
MINDSET: THE KEY TO GREAT QUESTIONS
THE IMPORTANCE OF MINDSET
MINDSET: THE KEY TO GREAT QUESTIONS
Judger Learner
Blame Responsibility
Either/or thinking Both/and thinking
Defends assumptions Questions assumptions
Possibilities limited Possibilities endless
Primary mood: Protective
Primary mood: Curious
Fears differences Values differences
Feedback perceived as rejection
Feedback perceived as worthwhile
Listens for right/wrong Listens for facts
MINDSET: THE KEY TO GREAT QUESTIONS
Judger Questions Learner Questions
What’s wrong? What works?
Whose fault is it? What am I responsible for?
What’s wrong with me? What do I want?
How can I prove I’m right?
What can I learn?
How will this be a problem?
What are the facts? What’s useful about this?
Why is that person so stupid and frustrating?
What is the other person thinking, feeling, and wanting?
How can I be in control? What’s the big picture?
Why bother? What’s possible?
