t-systems leverages the suse linux capabilities in a cloud hosting environment for sap€¦ · ·...

T-Systems Leverages the SUSE® Linux Capabilities in a Cloud Hosting Environment for SAP

Lars Micheel | November 2014

Content

11/14/2014Lars Micheel | T-Systems Leverages the SUSE Linux Capabilities in a Cloud 2

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T-Systems

GDU SAP Technology Services

SUSE® Technology Deployed in T-Systems

Customer Stories

T-Systems

Facts & Figures


We think aheadWe run our business responsiblyWe make the right connections

Deutsche Telekom – an international market leader for connected life and work

More than190 million customers

Presence in around 50 countries worldwide

No. 1 on German market(phone, mobile, IT)

€60.1 billion revenue: more than 50% generated outside Germany

230 000 employees worldwide

A leading player in terms of data protection and security

A pioneer in environmental protection through the development of energy-efficient ICT solutions

9 300 trainees and co-operative education students in Germany

Telekom Innovation Laboratories /T-City project

Intelligent network solutions for connected cars, healthcare and energy

Internet services

Mobile Internet

Connected home

T-Systems – Deutsche Telekom’s subsidiary for major corporationsA global player with global resources


INTERNATIONALpresence

Focus

Revenue

Employees

*2013 FIGURES

Market positionNo. 1

No. 2

No. 2

OFFICES IN OVER 20 COUNTRIES,

GLOBAL DELIVERY CAPABILITY

LARGE CORPORATIONS, MULTI-

NATIONAL COMPANIES, PUBLIC

SECTOR AND HEALTHCARE

ORGANIZATIONS

€9.5 BILLION*

*2013 FIGURES

APPROX. 50 000 (27 000 IN GERMANY, 23

000 OUTSIDE GERMANY)*

ICT provider in

Germany

Systems integration in Germany

Manufacturing IN

EMEA

Cloud computing @ T-Systems


End-to-end execution for our clients

App

licat

ion

perfo

rman

ce m

anag

emen

t

Cloud integration center

T-Systems cloud stack

Partner services

Partner cloud stacks

Partner servicesT-SystemsCloud services

T-Systems basic cloud infrastructure

Publ

ic c

loud

serv

ices

Cus

tom

er

IT s

ervi

ces

Public cloud infrastructure

Private IP access Public IP access

All-IP network.

…

COMB – cloud orchestration, management, and brokerage

Cloud readiness & management solutions

Futureworkplace(e.g., VDI)

Dynamicservices forSAP solutions

Dynamicservices for infrastructure

Dynamicservices for UC (HCS)

Dynamicservices for collaboration

Dynamicservices forSAP HANA …

What analysts say


“T-Systems is strong in the data center and cloud services market, because the company has a robust portfolio ranging from application management, storage, and business continuity to data center transformation, professional services, and SaaS and IaaS offers.“

Current Analysis, T-Systems – Data Center and Cloud Services, September 2013

“Operators have seen rising demand for hosted UC services based on Cisco and Microsoft technology … T-Systems is well placed to deliver services based on a variety of vendors’ solutions, and has a particularly long-standing relationship with Microsoft in terms of hosting and managing its UC systems. T-Systems’ hosted UC offerings are tied in closely with its cloud computing and application hosting services, providing a significant differentiator in the market.“

Ovum, Operator Strategies for Hosted Unified Communications Services, September 2013

GDU SAP TS | 10 Years Cloud Experience Strong Track Record in SAP services


DDC Zurich

2007 2010200820052004 20092006 2011 2012 20142013

DDC Frankfurt

DDC Jacksonville, Sao Paulo, Singapore & Munich

Vorwerk

GEOS

Shell

DDC Zürich, London, Frankfurt II, Singapore

Philips

KONE

BAT

2015

DCS 3.0

Dynamic HANA

First Customer on AppCom

SAP Pinnacle Award

1000 Systems

4000 Systems

120 Customers

SAP certified in Cloud Services

SAP Pinnacle Award

Run SAP Global

5000 Systems

65 TB HANA Memory installed

44 Mio. SAPS

DCS 1.0

DCS 2.0

DCS 2.5

Zero Distance to customer and PartnerExtensive experience and strong skills

11/14/2014Lars Micheel | T-Systems Leverages the SUSE Linux Capabilities in a Cloud 911/14/2014

How SUSE® meets T-Systems Zero-Outage requirements


One single phone number for T-Systems „Major Outage Calls“ worldwide 24x7

3 local SUSE Teams (EMEA, APAC, USA) acting as ONE global Team dedicated to T-Systems (Follow the sun)

SUSE Professional Services Teams consist of SUSE Support Engineers & Service Account Managers

SUSEs commitment:

Support T-Systems Zero-Outage program

Support T-Systems to secure quality and cost goals

Meet T-Systems KPIs

Prevent outages, reduce risk and proactively mitigate risk

SUSE® Professional Services Global Team: T-Systems Zero-Outage


EMEA

2 x

Primary Support Engineers

Service Account Manager

APAC

Primary Support Engineer


USA

Primary Support Engineer


T-SystemsGDU SAP Technology Services

SAP Business @ T-Systems: currently represented in 21 countries with SAP Outsourcing and SAP Consulting Business


Brazil

South Africa

USA

Mexico

Slovakia

Germany

Czech Rep.

HungaryFrance

UK

Switzerland

Spain

Italy

Netherlands

Austria

China

Japan

Belgium

Europe

Americas

Africa

Asia/Pacific

*) Shared Service Installations: users counted only once, users according SAP CCMS

Total: 3,178,470 Users *)

2,267,515

272,551

56,065

361,819

Singapore

MalaysiaIndia

1411/14/2014Lars Micheel | T-Systems Leverages the SUSE Linux Capabilities in a Cloud

key facts & figures

GDU SAP Technology Services

We have grown our Business

by 16% in 2013

more then 150 SAP Hana nodes

in operation with largest HANA

Installation Scale out with

8 TB of Memory

Running more than

5200 SIDs on more than 47,8

Mio SAPS

In 2013 we decreased our

critical incidents by 67% and our high incidents by

53%

SAP Plug on the Dynamic

Cloud Platform (DCP)

launched in April 2014.

3.1 Mio Users are using our

Systems productively.We are running the worlds

biggest SAP System with

710.400 SAPS

BEST in CLASS, LEADER

with PAC and GARTNER

Dynamic Hana on DCP

platform as HANA Enterprise

Cloud Partner

SUSE® Technology Deployed in T-Systems

T-Systems - Cloud Core beliefs


Standard-Hardware

Network Based

Integrated Backup

Server

Storage

Backup

Virtualized Network & Firewalls

IP-Network

Virtual Server

OS-Instances

Win Linux Unix

„Dynamic Services for …“ -Plattform“Dynamic Services for...” Platform

Not tied to set delivery and provisioning times

Workflow tool for automated provisioning and installation

Resource pooling leads to significantly lower costs than with conventional operating models

High availability thanks to standard components that can be rapidly replaced

Certified security concepts

using standardized read only images for OS Instances

Building on its reliable Dynamic Services, based on cloud computing principles, T-Systems makes “any service, any time, on any server” a reality.

T-Systems – Operating systems used for SAP Services with Cloud Operational Model

11/14/2014Lars Micheel | T-Systems Leverages the SUSE Linux Capabilities in a Cloud

Majority of Cloud-operated servers for SAP Services run on SLES 11 based systems

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A wide choice of services from the private cloudAn overview of the ARCHITECTURE

Platform Small Block Large Block Twin Block Double Block

Operation Stand-alone solution with external backup target 2x large blocks, each block is fully autonomous

2x large blocks with shared management and storage

Multi tenancy Single tenant only Single tenant or shared (multi tenant)

Storage technology Small NetApp Storage, SATA onlyNetApp Storage

SAS & SATANFS & iSCSI, no FC

Same as twin block, plus SAS storage with synchronous mirror

via FC link

Storage Capacitystart configuration

7 TB SATA raw file system

3 x 9 TB SAS27 TB SATA

raw file system

2x [3 x 9 TB SAS]2x [27 TB SATA]raw file system

2x [3 x 9 TB SAS]2x [27 TB SATA]

2x [3 x 9 TB SAS mirrored]

Storage Extensions Multiple disk shelves 27 TB SATA each Multiple disk shelves with 9 TB SAS or 27 TB TB SATA each 9 TB SAS, 27 TB SATA

2x [9 TB SAS mirrored]Maximum Storage Capacity 88 TB SATA 100 TB SAS

270 TB SATA Double of large block Double of large block plus 2x [122 TB SAS mirrored]

Offsite backup Asynchronous snapshot replicationto external storage (other RSS site or RDC)

Asynchronous snapshot replication to sister site

Network 1 Gbit internal network 10 Gbit internal network

Hosting2 to 6 hosts

64 GB memory each< 20 VMs per host

4 hosts (up to 20 hosts possible)2 CPU per host /6 Core each

20 to 40 VMs per host

2 x 4 hosts (up to 2 x 20 hosts possible)2 CPU per host / 6 Core each

20 to 40 VMs per host

Customer self service portal Zimory Cloud Manager

Availability 99 % 99,5 % 99,95 %DR Option No DR option available DR capability


T-Systems Cloud Services – DR CapabilitiesMajor Architectural Features


Each server has independent network interfaces

for storage network, administration network and

customer network; there is no routing among

these interfaces nor among the networks.

Storage

Customer

Administration

Access to

customer

network (service

IP naddresses)

Access to

administration

network (server

IP addresses)

Access via storage

IP address

A service IP address can exist only once in customer network

Each network transparently

spans both sites

Metroclusters: Storage devices (filers) that

span sites, each using a dedicated network

connection to synchronously mirror data

Administration Network

Storage Network

Customer

Firewall First Site Second Site

CustomerNetwork

Admin Net

Firewall

T-SystemsCorporate Network

(encrypted access)

Distance 10 - 20 km

Customer

Network

NAS Filers

synch

mirror

synch

mirror

T-Systems Cloud Services – DR Capabilities. Schematic Diagram - Normal Application Operations.



Storage Network

Customer


CustomerNetwork

Admin Net

Firewall


(encrypted access)

Distance 10 - 20 km

Customer

Network

NAS Filers

Service IP address in customer network

mapped to service on a server at first site

mirror not visible

to applications

whenever primary

storage available.

synch

mirror

synch

mirror

T-Systems Cloud Services – DR CapabilitiesSchematic Diagram - Recovered App. Oper. after Site Failure



Storage Network

Customer


Customer Network

Admin Net

Firewall


(encrypted access)

Distance 10 - 20 km

Customer

Network

NAS Filers

Service IP address in customer network still

mapped to service, but on a server at second site

no

mirror

SUSE Technology Deployed in T-SystemsHigh Availability services for SAP

SUSE Linux Enterprise High Availability Extension to ensurehighest Business continuity demands

• standard T-Systems design for cluster packages andFilesystem Layout

• using STONITH/Fencing method „SBD“ to isolate defectcluster nodes ( http://www.linux-ha.org/wiki/SBD_Fencing )

• using SAN Storage with hostbased mirroring


Dynamic Services for SAP HANA®

Dynamic Services Developer Edition for SAP HANA®

T-Systems OPERATIONAL SERVICES FOR SAP HANA®

Details and Integration-path into Dynamic Services


The tried and tested operating model – standardized, automated, industrialized – simply add SAP HANA®.

Classic Operations for SAP HANA®

Dynamic Services Appliance Edition for SAP HANA®

2

1

3

4

Dynamic Services platform

LinuxUnix

SAPHANA®

Linux

LinuxUnix

SAPHANA®

Linux


SAPHANA®

LinuxUnix


Non-productionmode only

SAPHANA®

Customer Stories

If you’re interested in SAP HANA’s track recordDeployment at a world-leading energy company


Currently one of the largest-scale SAP HANA installations in the world

48 terabytes (TB) of in-memory capacity

Implemented by a 50-strong team of T-Systems professionals from eight countries

Full integration with Dynamic Services for SAP® Solutions

Ability to process mass data in hours rather than days creates competitive advantage

SAP HANA® FROM A PRIVATE CLOUD The first large-scale implementation of SAP HANA in a private-cloud operating environment

Test and evaluation of the SAP HANA technology in light of company policies

Accelerated analysis of mission-critical data with SAP HANA

BrenntagDynamic Services for SAP® Solutions


THE SOLUTION Implementation of an end-to-end solution consisting of

MPLS and Dynamic Services for SAP

Flexible service level agreements from “Office” to “High-Availability Disaster Recovery”

Provision of the services from the high-availability data center in Singapore for 9 countries in the region

Introduction of a cost structure that is transparent and predictable long-term

THE CUSTOMER BENEFITS Lean IT: less need for human resources for ICT services

in the region

Previously fixed costs are converted to variable costs through a transparent, flexible pricing model

Flexible scaling of services to changing business requirements

Faster development of new functionality thanks to a reduction in complexity

THE CHALLENGE Support for the extremely flexible business model and

the expansion strategy for the Asian region

Reduction of fixed costs, pay-per-use pricing

Standardization and consolidation of the entire ICT platform for Asia/Pacific

Reliable fulfilment of group-level security requirements

THE CUSTOMERBrenntag is a worldwide leading distributor of industrial and specialized chemical products and offers its more than 150,000 customers over 10,000 various products. The company operates a global network of more than 400 locations in over 60 countries and employs about 11,000 people.

.

THE CUSTOMERPioneer, headquartered in Tokyo, Japan, designs, develops and manufactures high-quality audiovisual devices, with a focus on home entertainment, in-car radio and audio systems and DJ equipment. The company employs over 32,000 people across five continents. In fiscal 2009, it posted revenues of 4.5 billion euros.

PioneerFlexible IT on demand, Dynamic Services for SAP


THE SOLUTION Comprehensive outsourcing agreement based on

Dynamic Services for SAP offering

Hosting of SAP landscape at T-Systems’ data centers

Operation of extensive range of SAP applications

Flexible access to IT resources on a pay-per-use basis

THE CUSTOMER BENEFITS Significant reduction in IT costs

Greater agility

Excellent partnership built on mutual trust

Clearly defined roadmap and project goals

More energy and resources to focus on business development

THE CHALLENGE Adapt IT to changing business requirements

Reduce hardware and operating costs

Create a scalable platform to supportfuture growth

Find a flexible, long-term ICT partner

«We are more than happy with the way the project has gone so far and are looking forward to seeing the positive impact on the business.»

Peter Vermeylen, General Manager of European IT

Thank you!


t-systems leverages the suse linux capabilities in a cloud hosting environment for sap€¦ · ·...

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