t04 monitor2-en
TRANSCRIPT
MonitorBayer CropSciencelands an Excellence Award thanks to 1-2-3 Monitoring
ING Nationale-Nederlandenimproves security, optimizes operationsand controls its Business Services
Industrial Bankmakes audit compliance easier
Tango/04grows spectacularly
Latest news in System Management and Security for the CEO, CIO and CISO - No. 2
The new trend in
monitoring strategies
3
Raul Cristian Aguirre
President and CEO
4
With an innovative business concept, using 150 service outlets across Argentina monitored by Tango/04, Bayer wins an international corporate award
Bayer: 1-2-3 Monitoring,International Business Excellence Award
7
ING's IT Systems Manager retraces how he gained proactivity, higher availability and an improved image of the IT department in only a couple of weeks
ING Nationale-Nederlanden improves security,optimizes operations and controls its Business Services
10Tango/04 achieves record financial results 10 out of the 20 top banks choose Tango/04The new DashboardServer allows historical overviewing, trend prediction and real-time KPIs
News
11Cartoon
Dilbert
12One of the biggest private bankers of Argentinean funds increases its control, performance and trustworthiness with Tango/04
Industrial Bank simplifies its audit compliance
14 15
Tango/04 close to you
About Tango/04
Letter from the CEO
2
I am sure you are being pressured more and more lately to
increase the quality of your services, do more with less, add value to the
business and, at the same time, keep your company's assets secure while complying with all applicable rules and regulations.
It's not surprising then that CIOs these days perceive monitoring as the basic pillar of healthy IT
governance. Either because COBIT, ITIL or ISO tells them so, or just out of common sense.
But many CIOs use a wrong approach. And fail.
We witness the success of our customers, while many others fail. Why? Because the true “success” of an IT department simply lies in aligning IT and business.
Let's face it; a CEO doesn't care about the CPU-usage graphs or the status of virtual memory. Monitoring only your IT infrastructure adds very little value to anyone outside the IT department.
Monitoring infrastructure is just a small step towards your end goal: to make your critical services run better. Just the way a server (and its CPU) is only a means to support your business services and does not have an intrinsic value to your business on its own, monitoring only your technical components (CPU, memory, etc. ) also does not add any value to your business.
Maybe the biggest value we provide to our clients is our focus: business optimization and control. Yes, we also monitor IT infrastructure (CPU, virtual memory and everything a Systems Manager needs), with an excellent solution just for that. But we always remember the real goal of IT monitoring.
Monitoring projects are a journey. Our mission is to always make you choose the right way.
This walk, if you take the right path, ends in the full alignment of your IT infrastructure with your business. To unleash the maximum value that IT can give to your company.
That is why today, we would like to share with you the success of some of our clients like Bayer or ING Nationale-Nederlanden. They were able to monitor a large infrastructure and a myriad of security issues, as well as the business itself, looking for added value, avoiding pitfalls, and gaining prestige and even international awards. In only a couple of weeks, instead of months or even years. And at a lower cost than when they'd only monitor their infrastructure.
Welcome to Control, Security and Continual Improvement. And thank you for helping us to be a leading solution for yet another year.
Monitoring only your infrastructure won't do the trick!
Monitoring your IT
infrastructure
is just a small step
towards your end goal:
Monitoring your
Critical Services
Table of contents The new trend in
monitoring strategies
Latest news in System Management and Security for the CEO, CIO and CISO - No. 2
3
Raul Cristian Aguirre
President and CEO
4
With an innovative business concept, using 150 service outlets across Argentina monitored by Tango/04, Bayer wins an international corporate award
Bayer: 1-2-3 Monitoring,International Business Excellence Award
7
ING's IT Systems Manager retraces how he gained proactivity, higher availability and an improved image of the IT department in only a couple of weeks
ING Nationale-Nederlanden improves security,optimizes operations and controls its Business Services
10Tango/04 achieves record financial results 10 out of the 20 top banks choose Tango/04The new DashboardServer allows historical overviewing, trend prediction and real-time KPIs
News
11Cartoon
Dilbert
12One of the biggest private bankers of Argentinean funds increases its control, performance and trustworthiness with Tango/04
Industrial Bank simplifies its audit compliance
14 15
Tango/04 close to you
About Tango/04
Letter from the CEO
2
I am sure you are being pressured more and more lately to
increase the quality of your services, do more with less, add value to the
business and, at the same time, keep your company's assets secure while complying with all applicable rules and regulations.
It's not surprising then that CIOs these days perceive monitoring as the basic pillar of healthy IT
governance. Either because COBIT, ITIL or ISO tells them so, or just out of common sense.
But many CIOs use a wrong approach. And fail.
We witness the success of our customers, while many others fail. Why? Because the true “success” of an IT department simply lies in aligning IT and business.
Let's face it; a CEO doesn't care about the CPU-usage graphs or the status of virtual memory. Monitoring only your IT infrastructure adds very little value to anyone outside the IT department.
Monitoring infrastructure is just a small step towards your end goal: to make your critical services run better. Just the way a server (and its CPU) is only a means to support your business services and does not have an intrinsic value to your business on its own, monitoring only your technical components (CPU, memory, etc. ) also does not add any value to your business.
Maybe the biggest value we provide to our clients is our focus: business optimization and control. Yes, we also monitor IT infrastructure (CPU, virtual memory and everything a Systems Manager needs), with an excellent solution just for that. But we always remember the real goal of IT monitoring.
Monitoring projects are a journey. Our mission is to always make you choose the right way.
This walk, if you take the right path, ends in the full alignment of your IT infrastructure with your business. To unleash the maximum value that IT can give to your company.
That is why today, we would like to share with you the success of some of our clients like Bayer or ING Nationale-Nederlanden. They were able to monitor a large infrastructure and a myriad of security issues, as well as the business itself, looking for added value, avoiding pitfalls, and gaining prestige and even international awards. In only a couple of weeks, instead of months or even years. And at a lower cost than when they'd only monitor their infrastructure.
Welcome to Control, Security and Continual Improvement. And thank you for helping us to be a leading solution for yet another year.
Monitoring only your infrastructure won't do the trick!
Monitoring your IT
infrastructure
is just a small step
towards your end goal:
Monitoring your
Critical Services
Table of contents The new trend in
monitoring strategies
Latest news in System Management and Security for the CEO, CIO and CISO - No. 2
Luis Cuadrado, Data Processing Coordinator,
remembers those times well. ''They called us many
times a day, and each time we had to find out
whether an incident took place on the server, in the
databases, on the iSeries, or in Siebel, or if it was a
problem on the end-user's systems. Quick resolution
was completely out of the question.''
Facing this problem, Bayer tried to find a solution which would provide a global overview of Business Services and processes to:
?identify problems proactively and in real time at any stage of Bayer's business processes,
?take early action to promptly fix any incidents, prevent ing loss of revenue due to unavailability, and
?report on Service Level Agreements (SLA) compliance.
Bayer had already implemented VISUAL Message
Center and VISUAL Security Suite to monitor its IT
infrastructure and security (steps 1 and 2 of the
Tango/04 1-2-3 Monitoring Approach). To expand
the deployment into Business Services
Management (BSM, the 3 in 1-2-3), proved a
winning bet.
The solution permits to quickly and intuitively model
the interdependencies among applications and
underlying IT components, offering extensive control
over business services, monitoring each process'
step. This brought a long list of benefits to Bayer.
Wanted: Proactivity and Control
The Solution: Service-Oriented Monitoring
''We've become responsible for monitoring the
whole business. With Tango/04 we were able to
align two very different worlds; technology and end
users. Now we can control whole processes and
determine the root cause of an incident very
rapidly", explains Cuadrado.
''The business monitoring system was up and
running in a short time", adds Santiviago. ''Because
Tango/04 focuses on multiplatform monitoring, we
can control this mixture of systems, which is
now working out very well. We have a
real-time overview of all the elements
in the processes, with timely alerts
and clear flagging of incidents,
which is really spectacular.''
Bayer CropScience now has full
control of every stage, from
initial order taking to final
payment, supervising all the
intermediate steps. ''We have
really lowered response times",
concludes Cuadrado.
“Besides monitoring technology, we also
monitor many Key Performance Indicators
(KPIs) crucial to our business'', Cuadrado explains.
"It is very easy to manage the KPIs. Tango/04 helped
out with the initial setup, but now we add and
maintain them by ourselves without any help'',
Diego Santiviago says. "Tango/04 software is very
flexible and easy to use, so you can keep extracting
more and more value from it over time.''
Technical Controls and Business KPIs
With an innovative business concept, using 150 service
outlets across the country, monitored by Tango/04, a Bayer
branch wins an international corporate award
Bayer
guarantees the
with Tango/04highest quality of service
CropScience
"We were able to
align two worlds: IT
and business. Now
we can control
whole processes
and determine the
root cause of an
incident very
rapidly.”
5
Bayer is one of the biggest pharmaceutical
companies in the world.
Present in virtually every country and with more
than 100.000 employees, this German giant sets the
tone as one of the most innovative and prolific
developers of new medication and chemical
compounds with thousands of different uses.
Bayer's division CropScience focuses on improving
environmentally friendly agriculture, offering
improved seeds, biotechnological solutions for
plague control and solutions to improve the overall
health of the environment.
The Problem
Bayer CropScience Argentina experienced many
problems when attempting to control and ensure
the quality of its most important service: order
fulfillment and processing.
The sales network consists of 150 outlets throughout
the country. Each distributor has its own laptop,
printers and access to Bayer's CRM Siebel for order and
sales transactions, plus an underlying heterogeneous
and complex IT infrastructure at the Bayer site.
"These outlets generate more than 80% of Bayer
CropScience's revenue. If, for any reason, a
distributor cannot access our Siebel system, they
may choose to sell products from our competitors'',
explains Francisco Rastelli, IT Manager at Bayer.
''Four years ago, we launched a completely new
business concept: to reach the end user, the actual
producers, farmers and owners of the fields, directly.
Back then we did not know anything about the final
buyer of our products, and now we have complete
overview of order and billing histories'', adds Diego
Santiviago, responsible for e-Commerce at Bayer
CropScience.
To make all this run smoothly it is essential to
meticulously monitor not only Siebel, but also all the
supporting components, dozens of servers and
distributed platforms. "It was very complex to
discover and diagnose problems. Sometimes it was
the end user who alerted us of a failure, complaining
that he had been waiting 15 minutes to print out a
bill'', adds Santiviago.
Obtained Benefits: It's Good to be Agile
?Proactively manage all IT incidents
?Immediately know where and why a process is failing
?Create a continual improvement plan with relevant supporting information
?Ensure Bayer CropScience operations availability and quality of service
Latest news in System Management and Security for the CEO, CIO and CISO - No. 2
Luis Cuadrado, Data Processing Coordinator,
remembers those times well. ''They called us many
times a day, and each time we had to find out
whether an incident took place on the server, in the
databases, on the iSeries, or in Siebel, or if it was a
problem on the end-user's systems. Quick resolution
was completely out of the question.''
Facing this problem, Bayer tried to find a solution which would provide a global overview of Business Services and processes to:
?identify problems proactively and in real time at any stage of Bayer's business processes,
?take early action to promptly fix any incidents, prevent ing loss of revenue due to unavailability, and
?report on Service Level Agreements (SLA) compliance.
Bayer had already implemented VISUAL Message
Center and VISUAL Security Suite to monitor its IT
infrastructure and security (steps 1 and 2 of the
Tango/04 1-2-3 Monitoring Approach). To expand
the deployment into Business Services
Management (BSM, the 3 in 1-2-3), proved a
winning bet.
The solution permits to quickly and intuitively model
the interdependencies among applications and
underlying IT components, offering extensive control
over business services, monitoring each process'
step. This brought a long list of benefits to Bayer.
Wanted: Proactivity and Control
The Solution: Service-Oriented Monitoring
''We've become responsible for monitoring the
whole business. With Tango/04 we were able to
align two very different worlds; technology and end
users. Now we can control whole processes and
determine the root cause of an incident very
rapidly", explains Cuadrado.
''The business monitoring system was up and
running in a short time", adds Santiviago. ''Because
Tango/04 focuses on multiplatform monitoring, we
can control this mixture of systems, which is
now working out very well. We have a
real-time overview of all the elements
in the processes, with timely alerts
and clear flagging of incidents,
which is really spectacular.''
Bayer CropScience now has full
control of every stage, from
initial order taking to final
payment, supervising all the
intermediate steps. ''We have
really lowered response times",
concludes Cuadrado.
“Besides monitoring technology, we also
monitor many Key Performance Indicators
(KPIs) crucial to our business'', Cuadrado explains.
"It is very easy to manage the KPIs. Tango/04 helped
out with the initial setup, but now we add and
maintain them by ourselves without any help'',
Diego Santiviago says. "Tango/04 software is very
flexible and easy to use, so you can keep extracting
more and more value from it over time.''
Technical Controls and Business KPIs
With an innovative business concept, using 150 service
outlets across the country, monitored by Tango/04, a Bayer
branch wins an international corporate award
Bayer
guarantees the
with Tango/04highest quality of service
CropScience
"We were able to
align two worlds: IT
and business. Now
we can control
whole processes
and determine the
root cause of an
incident very
rapidly.”
5
Bayer is one of the biggest pharmaceutical
companies in the world.
Present in virtually every country and with more
than 100.000 employees, this German giant sets the
tone as one of the most innovative and prolific
developers of new medication and chemical
compounds with thousands of different uses.
Bayer's division CropScience focuses on improving
environmentally friendly agriculture, offering
improved seeds, biotechnological solutions for
plague control and solutions to improve the overall
health of the environment.
The Problem
Bayer CropScience Argentina experienced many
problems when attempting to control and ensure
the quality of its most important service: order
fulfillment and processing.
The sales network consists of 150 outlets throughout
the country. Each distributor has its own laptop,
printers and access to Bayer's CRM Siebel for order and
sales transactions, plus an underlying heterogeneous
and complex IT infrastructure at the Bayer site.
"These outlets generate more than 80% of Bayer
CropScience's revenue. If, for any reason, a
distributor cannot access our Siebel system, they
may choose to sell products from our competitors'',
explains Francisco Rastelli, IT Manager at Bayer.
''Four years ago, we launched a completely new
business concept: to reach the end user, the actual
producers, farmers and owners of the fields, directly.
Back then we did not know anything about the final
buyer of our products, and now we have complete
overview of order and billing histories'', adds Diego
Santiviago, responsible for e-Commerce at Bayer
CropScience.
To make all this run smoothly it is essential to
meticulously monitor not only Siebel, but also all the
supporting components, dozens of servers and
distributed platforms. "It was very complex to
discover and diagnose problems. Sometimes it was
the end user who alerted us of a failure, complaining
that he had been waiting 15 minutes to print out a
bill'', adds Santiviago.
Obtained Benefits: It's Good to be Agile
?Proactively manage all IT incidents
?Immediately know where and why a process is failing
?Create a continual improvement plan with relevant supporting information
?Ensure Bayer CropScience operations availability and quality of service
Latest news in System Management and Security for the CEO, CIO and CISO - No. 2
h a v e a c l e a r a n d
understandable view of the
business, without having to depend on the
IT department.
''The end users don't suffer anymore. We're much
more relaxed now, controlling everything in real
time", reflects Santiviago.
Cuadrado adds, ''We have 42-inch screens in our
control center that show business processes,
infrastructure and security. When someone comes
in, before greeting, they quickly glance at the
screens to make sure everything is okey.''
''This way, 80% of our business is perfectly
controlled'', Rastelli concludes.
''We finished the entire project in just a month and a
half. This shows how easy Tango/04 is to implement
and how quickly you can get a return on your
investment'', Cuadrado indicates.
"The solution is impressive. We are very happy'',
adds Santiviago.
''We can now say that we are the most advanced
branch in our region when it comes to monitoring”,
Rastelli concludes.
Conclusions: A Rapid Return on Investment
WebConsole:Seeing Business Processes inReal Time
If you monitor only standalone components the
whole system maybe down while each monitored
component seems perfectly healthy. By monitoring
at the application level, Bayer CropScience can
internally publish reliable, real-time reports on the
state of the entire business.
Using these web-based dashboards Bayer can
answer the age-old question 'why isn't the system
working' professionally and rapidly. Moreover, all
the business stakeholders, from CIO to CEO, can
"We can now say that we are the most
advanced branch in our region when it
comes to monitoring.”
7
With a complex infrastructure and a
growing business, demanding audits
and multiple services to monitor, they
needed a more efficient monitoring
solution. Learn how they got
proactive, increased availability and
improved IT's credibility in only a
couple of weeks
ING
improves its security,
optimizes operations
and controls its Business Services
Nationale-Nederlanden
The ING Group is one of the world's leading financial
corporations offering banking, insurance and asset
management services to more than one million
customers worldwide. Since 1978 ING Nationale-
Nederlanden has been operating in Spain providing
individuals and families with the best savings and
investment solutions. ING Nationale-Nederlanden
is represented in Spain through its network of
offices and more than 2500 franchised insurance
and investment agencies.
Common problems in daily operations
In 2007 Jordi Bueno Molpeceres, IT Systems
Manager at ING Nationale-Nederlanden Spain
faced a problem that many companies face today.
Even though he had various monitoring tools, none
of them was sufficiently heterogeneous,
multiplatform, proactive or powerful to control
ING's Business Services from a global perspective.
They were isolated tools and did not offer the
“big picture”.
Critical applications deserve to be monitored
Many of the tools ING Nationale-Nederlanden used
were low cost, open source (like Nagios) or
internally developed, so none of them could ensure
the quality of service ING was aiming for.
"The tools did not deal with the real IT department's
needs. They were not oriented to business services
monitoring but to isolated technical components",
comments Jordi Bueno, "we needed agility, to find
out about a problem before the end user did."
The availability of services such as the CRM or web
applications is crucial in any modern company, and
ING Nationale-Nederlanden was no exception.
"An incident that affects the quality of our service
has a high cost in lost business, worsens our image,
reduces the productivity of our sales network or
means delays in corporate reporting", Bueno
explains.
The project wins the corporate Business Excellence AwardThe success of the Bayer CropScience business
concept in Argentina won the Bayer corporate
Business Excellence Award 2007. ''We were
pioneers when we started selling agricultural
products directly to the end user in the fields,
helping us to set up a strategic database for
marketing activities. This award means that we
had one of the best ideas in all of Bayer
worldwide." As every idea, it needs a well-oiled
underlying infrastructure. "Here Tango/04 played
a critical role'', says Rastelli. ''Without Tango/04
this success would not have been possible''.
Examples of Controls and Indicators
Availability of Critical Applications:?Siebel CRM?INFOPRINT (receipt printing)?MAPICS (billing) ?Oracle databases and middleware?PCPI (interfaces between Siebel and iSeries)
Business and Performance KPIs (Key Performance Indicators):?Wrong Orders: a problem in an order can mean a client
has to wait indefinitely. Now immediate alerts are sent when such a situation arises.?Delayed Delivery: detecting general delays and
correcting them has a positive impact on the perception of the system by distributors and clients. Bayer can now detect any delay early on and solve it quickly.? Orders over a period of time: this indicator allows the
control and graphical representation of trends in ordering, by the hour, day, or month.
Bayer CropScienceService Control Point Overview
BSM Service Control Point Overview Report
Report Date: 07/02/2007 12:06:40 p.m.
Period: Period 06/25/2007 12:00:00 am to 07/04/2007 11:59:59 pm
Calendar: OnlineCropScience
Availability Failures
97.90% 7( SLA 95.00 % ) ( SLA 5 Failures )
Total Unavailability Time
MTBF Meen Time Between Failures
Longest Failure Time
1h 29m 26s 49m 49s
49m 00s 4m 21s
MTTR Meen Time To Repair
Availab
ilit
yP
ieA
vailab
ilit
y P
erc
en
tag
es
in T
ime
Nu
mb
er
of
Failu
res
in T
ime
2,1%
97,9% MTBSI Meen Time Between Services Incidents
53m 21s
2007-0
6-2
6
2007-0
6-2
5
2007-0
6-2
7
2007-0
6-2
8
2007-0
6-2
9
2007-0
6-3
0
2007-0
7-0
1
100
80
60
40
20
0
2007-0
6-2
6
2007-0
6-2
5
2007-0
6-2
7
2007-0
6-2
8
2007-0
6-2
9
2007-0
6-3
0
2007-0
7-0
1
2
1.6
1.2
0.8
0.4
0
Service Level Management reportsWith the application health data, Bayer can create periodical reports on Service Level
Agreements, including automated recommendations for improvement.
h a v e a c l e a r a n d
understandable view of the
business, without having to depend on the
IT department.
''The end users don't suffer anymore. We're much
more relaxed now, controlling everything in real
time", reflects Santiviago.
Cuadrado adds, ''We have 42-inch screens in our
control center that show business processes,
infrastructure and security. When someone comes
in, before greeting, they quickly glance at the
screens to make sure everything is okey.''
''This way, 80% of our business is perfectly
controlled'', Rastelli concludes.
''We finished the entire project in just a month and a
half. This shows how easy Tango/04 is to implement
and how quickly you can get a return on your
investment'', Cuadrado indicates.
"The solution is impressive. We are very happy'',
adds Santiviago.
''We can now say that we are the most advanced
branch in our region when it comes to monitoring”,
Rastelli concludes.
Conclusions: A Rapid Return on Investment
WebConsole:Seeing Business Processes inReal Time
If you monitor only standalone components the
whole system maybe down while each monitored
component seems perfectly healthy. By monitoring
at the application level, Bayer CropScience can
internally publish reliable, real-time reports on the
state of the entire business.
Using these web-based dashboards Bayer can
answer the age-old question 'why isn't the system
working' professionally and rapidly. Moreover, all
the business stakeholders, from CIO to CEO, can
"We can now say that we are the most
advanced branch in our region when it
comes to monitoring.”
7
With a complex infrastructure and a
growing business, demanding audits
and multiple services to monitor, they
needed a more efficient monitoring
solution. Learn how they got
proactive, increased availability and
improved IT's credibility in only a
couple of weeks
ING
improves its security,
optimizes operations
and controls its Business Services
Nationale-Nederlanden
The ING Group is one of the world's leading financial
corporations offering banking, insurance and asset
management services to more than one million
customers worldwide. Since 1978 ING Nationale-
Nederlanden has been operating in Spain providing
individuals and families with the best savings and
investment solutions. ING Nationale-Nederlanden
is represented in Spain through its network of
offices and more than 2500 franchised insurance
and investment agencies.
Common problems in daily operations
In 2007 Jordi Bueno Molpeceres, IT Systems
Manager at ING Nationale-Nederlanden Spain
faced a problem that many companies face today.
Even though he had various monitoring tools, none
of them was sufficiently heterogeneous,
multiplatform, proactive or powerful to control
ING's Business Services from a global perspective.
They were isolated tools and did not offer the
“big picture”.
Critical applications deserve to be monitored
Many of the tools ING Nationale-Nederlanden used
were low cost, open source (like Nagios) or
internally developed, so none of them could ensure
the quality of service ING was aiming for.
"The tools did not deal with the real IT department's
needs. They were not oriented to business services
monitoring but to isolated technical components",
comments Jordi Bueno, "we needed agility, to find
out about a problem before the end user did."
The availability of services such as the CRM or web
applications is crucial in any modern company, and
ING Nationale-Nederlanden was no exception.
"An incident that affects the quality of our service
has a high cost in lost business, worsens our image,
reduces the productivity of our sales network or
means delays in corporate reporting", Bueno
explains.
The project wins the corporate Business Excellence AwardThe success of the Bayer CropScience business
concept in Argentina won the Bayer corporate
Business Excellence Award 2007. ''We were
pioneers when we started selling agricultural
products directly to the end user in the fields,
helping us to set up a strategic database for
marketing activities. This award means that we
had one of the best ideas in all of Bayer
worldwide." As every idea, it needs a well-oiled
underlying infrastructure. "Here Tango/04 played
a critical role'', says Rastelli. ''Without Tango/04
this success would not have been possible''.
Examples of Controls and Indicators
Availability of Critical Applications:?Siebel CRM?INFOPRINT (receipt printing)?MAPICS (billing) ?Oracle databases and middleware?PCPI (interfaces between Siebel and iSeries)
Business and Performance KPIs (Key Performance Indicators):?Wrong Orders: a problem in an order can mean a client
has to wait indefinitely. Now immediate alerts are sent when such a situation arises.?Delayed Delivery: detecting general delays and
correcting them has a positive impact on the perception of the system by distributors and clients. Bayer can now detect any delay early on and solve it quickly.? Orders over a period of time: this indicator allows the
control and graphical representation of trends in ordering, by the hour, day, or month.
Bayer CropScienceService Control Point Overview
BSM Service Control Point Overview Report
Report Date: 07/02/2007 12:06:40 p.m.
Period: Period 06/25/2007 12:00:00 am to 07/04/2007 11:59:59 pm
Calendar: OnlineCropScience
Availability Failures
97.90% 7( SLA 95.00 % ) ( SLA 5 Failures )
Total Unavailability Time
MTBF Meen Time Between Failures
Longest Failure Time
1h 29m 26s 49m 49s
49m 00s 4m 21s
MTTR Meen Time To Repair
Availab
ilit
yP
ieA
vailab
ilit
y P
erc
en
tag
es
in T
ime
Nu
mb
er
of
Failu
res
in T
ime
2,1%
97,9% MTBSI Meen Time Between Services Incidents
53m 21s
2007-0
6-2
6
2007-0
6-2
5
2007-0
6-2
7
2007-0
6-2
8
2007-0
6-2
9
2007-0
6-3
0
2007-0
7-0
1
100
80
60
40
20
0
2007-0
6-2
6
2007-0
6-2
5
2007-0
6-2
7
2007-0
6-2
8
2007-0
6-2
9
2007-0
6-3
0
2007-0
7-0
1
2
1.6
1.2
0.8
0.4
0
Service Level Management reportsWith the application health data, Bayer can create periodical reports on Service Level
Agreements, including automated recommendations for improvement.
reason why most monitoring projects fail. With
Tango/04 these are nonissues: "We are perfectly able
to maintain and enhance the solution", says Bueno.
"Tango/04 met all our requirements and even adds a
Service Level Management (SLM) module to
manage SLAs for every monitored service. Plus, the
solution comes with hundreds of built-in reports."
Service-Oriented Monitoring: A big jump in quality
And what were the results? "The implementation was
very successful and it was done in the estimated time,
without any problems whatsoever", says Bueno.
"We now have tremendous visibility of both our
services and our infrastructure. We can now deal
with any incident proactively. We can handle event
and availability management like never before. We
also have outstanding reporting for strategic
capacity management, continual service
improvement and forensic analysis."
"We have made a quantum leap in quality. We found
a solution that permits high-value IT governance and
lets us align ourselves with best-practices
frameworks such as ITIL", concludes Bueno.
"Tango/04 is a solution of the highest standards,
reliable and innovative, with great after-sales
support services. I would like to give Tango/04 an A."
8
"With Tango/04,
we have made a
quantum leap
in the quality of
our business
services."
Key reasons for choosing Tango/04
"It is easy to use it, has incredibly short
deployment times, is more affordable and
the know-how stays here in ING."
The search for a powerful but easy-to-use solution
ING embarked on a search for a monitoring solution
capable of really controlling and optimizing the
company's business services and implementing new
security controls.
During a period of two months, different
alternatives were evaluated, including
old monitoring frameworks like HP,
CA or IBM. They even visited clients
using these solutions to see them
live in action.
Infrastructure, BSM, SLM and
Security all in the same
solution
So why did they choose
Tango/04 over world-renowned
brands? There were several
reasons, according to Bueno:
"Tango/04 is easy to use, has incredibly
short deployment times, is more affordable
and, at the end of the implementation project,
the know-how stays here in ING."
This last factor is vital when selecting a monitoring
solution. Older monitoring frameworks are so
complex that it is hard to reach the level of
confidence required to be autonomous, even after
months of implementation and training. This is also a
The project included the entire security of the Windows,
AIX, and IBM System i servers, including control of security
policies and audit changes, user management, groups and
privileges, important events, sensitive data access, control
of superusers, etc. It also included control of corporate
firewalls, antivirus software, Intrusion
D ete c t i o n Syste m s ( I D S ) , e tc .
Customized advanced rules were
a l s o c r e a t e d , s u c h a s
crosschecking the Employee
Attendance Tracking system and the Active
Directory to check whether the user who
attempted to log in was really in the office. "It's very
easy to enter new security policies, so they are
automatically controlled", explains Bueno. All this
provides for sustainable compliance with
internal and international standards,
laws and regulations (such as
Sarbanes Oxley or ISO 27001).
Latest news in System Management and Security for the CEO, CIO and CISO - No. 2
The project was completed in less than
40 days (including training), and covered
more than 80 servers and over 200 network
devices. Various web services were monitored
(public website, Intranet, Quotation software,
Scoring, etc.), CRM (Siebel), Call Center (Genesys)
and PBX, Corporate Reporting (Business Objects),
Data Warehousing processes, Bloomberg, Office
Automation, VPN, email services, file exchanges
and other critical applications. And the whole
supporting technical infrastructure: Windows, AIX,
IBM Host server (System i), Oracle, Exchange, Lotus
Notes, Messaging Services (WebSphere MQ and
EDITRAN), Directory (LDAP), Storage and Backup
Management (BRMS, Tivoli Storage Manager),
Communications and Networks, etc. Plus, the
entire Security Monitoring project was undertaken
in parallel.
?services
?Immediate detection of security incidents
?Reports for continual improvement (most frequent problems, etc.)
?Better Capacity Management (performance trending and forecasting, etc.)
?Visualization of business impact for all IT events (including security)
Indirect benefits:
?Increased IT teamwork
?Increased knowledge transfer thanks to one single console
?Increased visibility and credibility of the IT department
Increased availability and quality of
COMMUNICATION AND PBX
Firewalls
ClusterMQ Series
Cluster Siebel Gateway
BusinessObject
InternalWeb Server
National AIX01 AIX02
iSeriesINTERNAL NETWORK DMZ
ExternalWeb Server
gic_qo gic_esn fins_esngic_st
LDAP
Routers Switching PBX
SECURITY
gic_qo gic_esn fins_esngic_st
CRMCRMMQMQ
wwwwww wwwwww wwwwww wwwwww
wwwwww
MQMQ
OK
OK
Lines S7PRINCREM
S7PRDIARIO
DMTS
MQ
BO
Siebel / DataMirror Genesys
Alcatel PBX
Logins
Main View
Services Security Infraestructure
Branches
Madrid
Cataluña
Madrid
Cataluña
Palma de Mallorca
Gran Canaria
Tenerife
La Palma
Huelva
Cádiz
Sevilla
Córdoba
Jaén
Granada
AlmeríaMálagaMarbella
Ciudad Real
Toledo
Badajoz
Salamanca
Valladolid
BurgosLogroño
Pamplona
Vitoria
León
San Sebastián
MondragónBilbaoSantander
Gijón
OviedoLugo
La Coruña
Vigo
Zaragoza
Castellón
ValenciaValencia 2
Lorca
Alicante
Murcia
Albacete
Agile Security: Custom Rules for Advanced Intrusion Detection
"The implementation
was very successful.
It was done in the estimated time,
without any problems whatsoever.”
Return on Investment: What ING Got
Monitored Services in a matter of days
?Comprehensive functionality (multiplatform, 1-2-3 coverage, etc.)
?Short implementation time
?Autonomy: its ease-of-use allows ING personnel to maintain the solution by themselves
? Faster Return On Investment (ROI)
?Overall product quality (reliable and innovative)
Jordi Bueno Molpeceres is the IT Systems
Manager at ING Nationale-Nederlanden
(Spain). He was born in Barcelona and spent
his childhood in Valencia. He graduated in IT at
the University of Valencia and has a Master's degree in
Project Management from the La Salle Business School.
His strategic vision allowed him to execute a cutting-
edge service-oriented monitoring project with
enormous success. Hobbies: traveling (he
lived in four different countries) and
technology.
The profile of a leader
reason why most monitoring projects fail. With
Tango/04 these are nonissues: "We are perfectly able
to maintain and enhance the solution", says Bueno.
"Tango/04 met all our requirements and even adds a
Service Level Management (SLM) module to
manage SLAs for every monitored service. Plus, the
solution comes with hundreds of built-in reports."
Service-Oriented Monitoring: A big jump in quality
And what were the results? "The implementation was
very successful and it was done in the estimated time,
without any problems whatsoever", says Bueno.
"We now have tremendous visibility of both our
services and our infrastructure. We can now deal
with any incident proactively. We can handle event
and availability management like never before. We
also have outstanding reporting for strategic
capacity management, continual service
improvement and forensic analysis."
"We have made a quantum leap in quality. We found
a solution that permits high-value IT governance and
lets us align ourselves with best-practices
frameworks such as ITIL", concludes Bueno.
"Tango/04 is a solution of the highest standards,
reliable and innovative, with great after-sales
support services. I would like to give Tango/04 an A."
8
"With Tango/04,
we have made a
quantum leap
in the quality of
our business
services."
Key reasons for choosing Tango/04
"It is easy to use it, has incredibly short
deployment times, is more affordable and
the know-how stays here in ING."
The search for a powerful but easy-to-use solution
ING embarked on a search for a monitoring solution
capable of really controlling and optimizing the
company's business services and implementing new
security controls.
During a period of two months, different
alternatives were evaluated, including
old monitoring frameworks like HP,
CA or IBM. They even visited clients
using these solutions to see them
live in action.
Infrastructure, BSM, SLM and
Security all in the same
solution
So why did they choose
Tango/04 over world-renowned
brands? There were several
reasons, according to Bueno:
"Tango/04 is easy to use, has incredibly
short deployment times, is more affordable
and, at the end of the implementation project,
the know-how stays here in ING."
This last factor is vital when selecting a monitoring
solution. Older monitoring frameworks are so
complex that it is hard to reach the level of
confidence required to be autonomous, even after
months of implementation and training. This is also a
The project included the entire security of the Windows,
AIX, and IBM System i servers, including control of security
policies and audit changes, user management, groups and
privileges, important events, sensitive data access, control
of superusers, etc. It also included control of corporate
firewalls, antivirus software, Intrusion
D ete c t i o n Syste m s ( I D S ) , e tc .
Customized advanced rules were
a l s o c r e a t e d , s u c h a s
crosschecking the Employee
Attendance Tracking system and the Active
Directory to check whether the user who
attempted to log in was really in the office. "It's very
easy to enter new security policies, so they are
automatically controlled", explains Bueno. All this
provides for sustainable compliance with
internal and international standards,
laws and regulations (such as
Sarbanes Oxley or ISO 27001).
Latest news in System Management and Security for the CEO, CIO and CISO - No. 2
The project was completed in less than
40 days (including training), and covered
more than 80 servers and over 200 network
devices. Various web services were monitored
(public website, Intranet, Quotation software,
Scoring, etc.), CRM (Siebel), Call Center (Genesys)
and PBX, Corporate Reporting (Business Objects),
Data Warehousing processes, Bloomberg, Office
Automation, VPN, email services, file exchanges
and other critical applications. And the whole
supporting technical infrastructure: Windows, AIX,
IBM Host server (System i), Oracle, Exchange, Lotus
Notes, Messaging Services (WebSphere MQ and
EDITRAN), Directory (LDAP), Storage and Backup
Management (BRMS, Tivoli Storage Manager),
Communications and Networks, etc. Plus, the
entire Security Monitoring project was undertaken
in parallel.
?services
?Immediate detection of security incidents
?Reports for continual improvement (most frequent problems, etc.)
?Better Capacity Management (performance trending and forecasting, etc.)
?Visualization of business impact for all IT events (including security)
Indirect benefits:
?Increased IT teamwork
?Increased knowledge transfer thanks to one single console
?Increased visibility and credibility of the IT department
Increased availability and quality of
COMMUNICATION AND PBX
Firewalls
ClusterMQ Series
Cluster Siebel Gateway
BusinessObject
InternalWeb Server
National AIX01 AIX02
iSeriesINTERNAL NETWORK DMZ
ExternalWeb Server
gic_qo gic_esn fins_esngic_st
LDAP
Routers Switching PBX
SECURITY
gic_qo gic_esn fins_esngic_st
CRMCRMMQMQ
wwwwww wwwwww wwwwww wwwwww
wwwwww
MQMQ
OK
OK
Lines S7PRINCREM
S7PRDIARIO
DMTS
MQ
BO
Siebel / DataMirror Genesys
Alcatel PBX
Logins
Main View
Services Security Infraestructure
Branches
Madrid
Cataluña
Madrid
Cataluña
Palma de Mallorca
Gran Canaria
Tenerife
La Palma
Huelva
Cádiz
Sevilla
Córdoba
Jaén
Granada
AlmeríaMálagaMarbella
Ciudad Real
Toledo
Badajoz
Salamanca
Valladolid
BurgosLogroño
Pamplona
Vitoria
León
San Sebastián
MondragónBilbaoSantander
Gijón
OviedoLugo
La Coruña
Vigo
Zaragoza
Castellón
ValenciaValencia 2
Lorca
Alicante
Murcia
Albacete
Agile Security: Custom Rules for Advanced Intrusion Detection
"The implementation
was very successful.
It was done in the estimated time,
without any problems whatsoever.”
Return on Investment: What ING Got
Monitored Services in a matter of days
?Comprehensive functionality (multiplatform, 1-2-3 coverage, etc.)
?Short implementation time
?Autonomy: its ease-of-use allows ING personnel to maintain the solution by themselves
? Faster Return On Investment (ROI)
?Overall product quality (reliable and innovative)
Jordi Bueno Molpeceres is the IT Systems
Manager at ING Nationale-Nederlanden
(Spain). He was born in Barcelona and spent
his childhood in Valencia. He graduated in IT at
the University of Valencia and has a Master's degree in
Project Management from the La Salle Business School.
His strategic vision allowed him to execute a cutting-
edge service-oriented monitoring project with
enormous success. Hobbies: traveling (he
lived in four different countries) and
technology.
The profile of a leader
1110
Tango/04 is providing solutions to 10 of the 20
biggest financial institutions in the world (FORTUNE
Global 500, 2007). Whether in security monitoring
(Audits, Compliance and Real-Time Protection),
Business Services Management (BSM), or
infrastructure monitoring, banks increasingly
choose Tango/04 to reduce costs, optimize
processes and ensure the quality of services. In
several countries, Tango/04 has implemented more
successful monitoring projects than all its
competitors together.
Tango/04 achieves record financial results - again!
Tango/04 has achieved extraordinary results over
the financial year 2007. The company showed
profitability for the fifteenth year running, with a
growth rate that confirms its status as leader in
Corporate Monitoring Solutions in some territories.
For instance, overall sales in 2007 were up 76.4% in
Latin America.
“We are simply offering the value that companies
are looking for”, says Raul Cristian Aguirre, CEO and
founder of Tango/04. “With our new 1-2-3
monitoring strategy, its ease-of-use and its short
implementation times we are successful in those
projects where our competition is failing.”
During 2007 more than 100 new clients were added
to Tango/04's long list including ING Nationale-
Nederlanden, Nike, Boehringer Ingelheim, Helvetia
Prevision, etc. Tango/04 also opened new offices in
the USA and Brazil.
10 of the world's 20 largest banks choose Tango/04
Tango/04's new DashboardServer allows users to
create dashboards based on Web 2.0 technology to
show historical overviews, predict trends and
control many different metrics like Service Level
Objectives, Key Performance Indicators (KPIs),
technical metrics, and more, in real time. Thanks to
its advanced technology, users can design reusable
templates to represent any metric (with more than
50 different types of graphics), navigate through
historical charts, show contextual data and analyze
monitoring trends. This last characteristic is very
useful for Capacity Planning and for Capacity
Management according to the latest ITIL Best
Tango/04's new DashboardServer shows you the past, the present, and the future of business, security and IT
"Tango/04 gives you tremendous visibility"Jordi Bueno, IT systems manager, ING Nationale-Nederlanden
Dilbert
NewsLatest news in System Management and Security for the CEO, CIO and CISO - No. 2
Practices. Creating and customizing dashboards is
very easy and the database repository is self-
m a n a g e d ( o p t i m i z a t i o n a n d d a t a b a s e
housekeeping based on automatic policies) to
reduce management costs. Amongst the
dashboards that have already been implemented
by our clients are real-time dashboards for CRM
and Call Center control (Genesys/Siebel), credit
card transaction analysis, security policy violations
and various technological dashboards (Linux, UNIX,
Windows, iSeries, etc.). Some of these dashboards
are available out-of-the-box and can be customized
easily.
+76,4%(thanks!)
Tango/04, Monitor ing LeaderRecord growth (76.4%) in Latin America in 2007
www.tango04.com/76
Infrastructure Monitoring Security Monitoring Applications and Business Services Monitoring| |
VISUAL Message Center - Host Security Monitoring
User's Security Security Administration
VISUAL Message Center - Host Security Monitoring
Actions Special Administrators User's Profiles Changes SYSVAL & NETA Changes Control Objects
Other Controls Adapted Security
Authoritations List
DST Tools
Logon Failures
Users ControlUsers Inactivity
ABM Users
1110
Tango/04 is providing solutions to 10 of the 20
biggest financial institutions in the world (FORTUNE
Global 500, 2007). Whether in security monitoring
(Audits, Compliance and Real-Time Protection),
Business Services Management (BSM), or
infrastructure monitoring, banks increasingly
choose Tango/04 to reduce costs, optimize
processes and ensure the quality of services. In
several countries, Tango/04 has implemented more
successful monitoring projects than all its
competitors together.
Tango/04 achieves record financial results - again!
Tango/04 has achieved extraordinary results over
the financial year 2007. The company showed
profitability for the fifteenth year running, with a
growth rate that confirms its status as leader in
Corporate Monitoring Solutions in some territories.
For instance, overall sales in 2007 were up 76.4% in
Latin America.
“We are simply offering the value that companies
are looking for”, says Raul Cristian Aguirre, CEO and
founder of Tango/04. “With our new 1-2-3
monitoring strategy, its ease-of-use and its short
implementation times we are successful in those
projects where our competition is failing.”
During 2007 more than 100 new clients were added
to Tango/04's long list including ING Nationale-
Nederlanden, Nike, Boehringer Ingelheim, Helvetia
Prevision, etc. Tango/04 also opened new offices in
the USA and Brazil.
10 of the world's 20 largest banks choose Tango/04
Tango/04's new DashboardServer allows users to
create dashboards based on Web 2.0 technology to
show historical overviews, predict trends and
control many different metrics like Service Level
Objectives, Key Performance Indicators (KPIs),
technical metrics, and more, in real time. Thanks to
its advanced technology, users can design reusable
templates to represent any metric (with more than
50 different types of graphics), navigate through
historical charts, show contextual data and analyze
monitoring trends. This last characteristic is very
useful for Capacity Planning and for Capacity
Management according to the latest ITIL Best
Tango/04's new DashboardServer shows you the past, the present, and the future of business, security and IT
"Tango/04 gives you tremendous visibility"Jordi Bueno, IT systems manager, ING Nationale-Nederlanden
Dilbert
NewsLatest news in System Management and Security for the CEO, CIO and CISO - No. 2
Practices. Creating and customizing dashboards is
very easy and the database repository is self-
m a n a g e d ( o p t i m i z a t i o n a n d d a t a b a s e
housekeeping based on automatic policies) to
reduce management costs. Amongst the
dashboards that have already been implemented
by our clients are real-time dashboards for CRM
and Call Center control (Genesys/Siebel), credit
card transaction analysis, security policy violations
and various technological dashboards (Linux, UNIX,
Windows, iSeries, etc.). Some of these dashboards
are available out-of-the-box and can be customized
easily.
+76,4%(thanks!)
Tango/04, Monitor ing LeaderRecord growth (76.4%) in Latin America in 2007
www.tango04.com/76
Infrastructure Monitoring Security Monitoring Applications and Business Services Monitoring| |
VISUAL Message Center - Host Security Monitoring
User's Security Security Administration
VISUAL Message Center - Host Security Monitoring
Actions Special Administrators User's Profiles Changes SYSVAL & NETA Changes Control Objects
Other Controls Adapted Security
Authoritations List
DST Tools
Logon Failures
Users ControlUsers Inactivity
ABM Users
12
regulations and audits. Apart from the regular
Central Bank Audits, Industrial Bank holds internal
and external audits. The external audits are done by
Deloitte & Co on a yearly basis. This auditor reports
to Industrial Bank's management as well as to
Argentina's Central Bank. The internal audit deals
with certain preset audit areas and evaluates
whether previously taken decisions have been
implemented correctly.
Cejudo on how much Tango/04 has improved the
process: “the audit did not find any flaws, and
previous observations were also considered
resolved. I can affirm that Tango/04 has helped pass
audits much more quickly.”
The day after
Cejudo remembers that "after the training from
Tango/04 had finished, we were completely self-
sufficient". Industrial Bank now operates Tango/04
independently and has customized and added many
different reports. “For instance, the last time the
Central Bank people came here they gave us a new
directive to follow, to add a command to the group
of 'sensitive' commands that you need to watch
closely. All we had to do is add a filter to Tango/04's
VISUAL Security Suite, we did not even call the
Tango/04 support department. We are really very
satisfied with Tango/04.”
Industrial Bank is already planning the next steps of
their monitoring project. “We are planning to use
Tango/04 to audit communications and some new
applications we are implementing at the moment.”
That is how Industrial Bank is planning to continue
growing and maintaining real-time control, passing
audits easier every time and maintaining
the high level of compliance
they have now, thanks to
Tango/04.
One of Argentina's main private banks needed to monitor its systems to
tightly control security and critical applications to be in compliance with the
Central Bank's regulations
Industrial Bank
Benefits: increased control, performance and reliability
Among the many benefits that Tango/04 gave
Industrial Bank are the huge amount of time saved
and the increase of performance that was evident
after implementation. “Before, we could not fully
control our IT security and had to invest many man
hours obtaining some sort of overview. Windows
produces 200 pages of log files on a daily basis that
have to be checked, but nobody can sit down and sift
through 200 pages. So we had to rely on sampling,
which was not 100% error free.”
But once VISUAL Security Suite was implemented
things changed. “Nowadays reports are made and
100% checked in less than a morning.” A proof of
this increase in productivity is that those people
who had to check the security logs on a daily basis
can now focus on other tasks. “Above all we have
increased reliability.”
Logged control: the reports
Industrial Bank also uses Tango/04 to obtain the
necessary compliance reports. Once printed, they
can be scanned quickly as they only reflect truly
important events. And afterwards they are filed for
future auditing needs. Cejudo says: “we now have
folders containing reports of 3 or 4 months, whereas
before barely one month's worth of reports would fit
in these folders. The difference is huge and we can
control much more now. It is very handy to have
everything in one console. Every time I need
something, I directly go to the console and look for it
there. I don't have to sift through files or papers
anymore.”
The Audits
Like any banking institution, Industrial
Bank has to comply with rigorous
12
Industrial Bank is a private equity bank with a track
record spanning 80 years of financing growth. With
a network of 28 branches in the main cities of the
country, it offers its clients specialized services like
private, corporate and investment banking.
The need for a monitoring solution
The IT security department of Industrial Bank was
facing a problem that was affecting the performance
of its IT systems and thereby jeopardizing a complete
and timely compliance with Central Bank
regulations. Gustavo Cejudo, one of the members of
the team responsible for IT security at the bank,
explains how “difficult it was to check all the logs of
all our applications.” Industrial Bank mainly works
with two platforms: Windows and Linux and has
implemented many applications, making centralized
and integral monitoring difficult.
When choosing a monitoring solution, Industrial
Bank followed the corporate policy of inviting three
providers to bid for the project. “We chose Tango/04
for economic reasons, implementation times and
the quality of the solution, which set Tango/04 apart
from the other competitors.”
The number of logs that the IT department had to
examine on a daily basis was one of the main
problems they had. They had someone especially
assigned to the task of manually revising all logs.
Nevertheless, “we did not have 100% control as the
only viable alternative was taking samples. Not
having a proper tool to do the job forced us to invest
many man hours in order to be in full compliance with
Argentina's Central Bank”, Cejudo remembers,
continuing “fortunately we chose Tango/04,
especially because the new regulation is even more
demanding than the previous ones.”
Industrial Bank's IT team was complying, but only
barely because the sampling method did not give a
real overview of what was happening in the IT
systems. One of the observations Industrial Bank
made prior to the implementation of Tango/04 was
that, until then, there were no reports on the use of
sensitive commands. "With Tango/04 we were able
to resolve that particular problem. "
The project
Industrial Bank implemented a security monitoring
project for its Windows and Linux servers.
Simultaneously, the bank's critical applications,
transactions and sensitive data were also monitored.
Some of these applications are:
?SWIFT: National and International transactions
?MEP: Electronic Transactions Application
?SOI: Central Bank daily checks
?Central Data: Consolidation of data which is
forwarded to the Central Bank
?Contabi: In-house accounting tool (based on SQL)
?Credit SAC: pension management
?Titles: Administration and transaction of public
and private titles
?PRS: Linux application developed internally to
operate account interfaces (savings and checking
accounts, loans, etc.)
What VISUAL Security Suite does for Industrial
Bank's critical applications is to monitor the log files
and any possible anomalous IT occurrence. Cejudo
elaborates, “we have an email alert system that
notifies us of suspicious activities in our security
infrastructure, like critical user logs, deletion of
users or modifications of important files.”
These alarms are sent in real time to the whole
security team using email alerts.
"Fortunately we chose Tango/04,
especially because the new regulation
is even more demanding than the
previous ones.”
"Tango/04 helps us
pass audits much more quickly.”
12
regulations and audits. Apart from the regular
Central Bank Audits, Industrial Bank holds internal
and external audits. The external audits are done by
Deloitte & Co on a yearly basis. This auditor reports
to Industrial Bank's management as well as to
Argentina's Central Bank. The internal audit deals
with certain preset audit areas and evaluates
whether previously taken decisions have been
implemented correctly.
Cejudo on how much Tango/04 has improved the
process: “the audit did not find any flaws, and
previous observations were also considered
resolved. I can affirm that Tango/04 has helped pass
audits much more quickly.”
The day after
Cejudo remembers that "after the training from
Tango/04 had finished, we were completely self-
sufficient". Industrial Bank now operates Tango/04
independently and has customized and added many
different reports. “For instance, the last time the
Central Bank people came here they gave us a new
directive to follow, to add a command to the group
of 'sensitive' commands that you need to watch
closely. All we had to do is add a filter to Tango/04's
VISUAL Security Suite, we did not even call the
Tango/04 support department. We are really very
satisfied with Tango/04.”
Industrial Bank is already planning the next steps of
their monitoring project. “We are planning to use
Tango/04 to audit communications and some new
applications we are implementing at the moment.”
That is how Industrial Bank is planning to continue
growing and maintaining real-time control, passing
audits easier every time and maintaining
the high level of compliance
they have now, thanks to
Tango/04.
One of Argentina's main private banks needed to monitor its systems to
tightly control security and critical applications to be in compliance with the
Central Bank's regulations
Industrial Bank
Benefits: increased control, performance and reliability
Among the many benefits that Tango/04 gave
Industrial Bank are the huge amount of time saved
and the increase of performance that was evident
after implementation. “Before, we could not fully
control our IT security and had to invest many man
hours obtaining some sort of overview. Windows
produces 200 pages of log files on a daily basis that
have to be checked, but nobody can sit down and sift
through 200 pages. So we had to rely on sampling,
which was not 100% error free.”
But once VISUAL Security Suite was implemented
things changed. “Nowadays reports are made and
100% checked in less than a morning.” A proof of
this increase in productivity is that those people
who had to check the security logs on a daily basis
can now focus on other tasks. “Above all we have
increased reliability.”
Logged control: the reports
Industrial Bank also uses Tango/04 to obtain the
necessary compliance reports. Once printed, they
can be scanned quickly as they only reflect truly
important events. And afterwards they are filed for
future auditing needs. Cejudo says: “we now have
folders containing reports of 3 or 4 months, whereas
before barely one month's worth of reports would fit
in these folders. The difference is huge and we can
control much more now. It is very handy to have
everything in one console. Every time I need
something, I directly go to the console and look for it
there. I don't have to sift through files or papers
anymore.”
The Audits
Like any banking institution, Industrial
Bank has to comply with rigorous
12
Industrial Bank is a private equity bank with a track
record spanning 80 years of financing growth. With
a network of 28 branches in the main cities of the
country, it offers its clients specialized services like
private, corporate and investment banking.
The need for a monitoring solution
The IT security department of Industrial Bank was
facing a problem that was affecting the performance
of its IT systems and thereby jeopardizing a complete
and timely compliance with Central Bank
regulations. Gustavo Cejudo, one of the members of
the team responsible for IT security at the bank,
explains how “difficult it was to check all the logs of
all our applications.” Industrial Bank mainly works
with two platforms: Windows and Linux and has
implemented many applications, making centralized
and integral monitoring difficult.
When choosing a monitoring solution, Industrial
Bank followed the corporate policy of inviting three
providers to bid for the project. “We chose Tango/04
for economic reasons, implementation times and
the quality of the solution, which set Tango/04 apart
from the other competitors.”
The number of logs that the IT department had to
examine on a daily basis was one of the main
problems they had. They had someone especially
assigned to the task of manually revising all logs.
Nevertheless, “we did not have 100% control as the
only viable alternative was taking samples. Not
having a proper tool to do the job forced us to invest
many man hours in order to be in full compliance with
Argentina's Central Bank”, Cejudo remembers,
continuing “fortunately we chose Tango/04,
especially because the new regulation is even more
demanding than the previous ones.”
Industrial Bank's IT team was complying, but only
barely because the sampling method did not give a
real overview of what was happening in the IT
systems. One of the observations Industrial Bank
made prior to the implementation of Tango/04 was
that, until then, there were no reports on the use of
sensitive commands. "With Tango/04 we were able
to resolve that particular problem. "
The project
Industrial Bank implemented a security monitoring
project for its Windows and Linux servers.
Simultaneously, the bank's critical applications,
transactions and sensitive data were also monitored.
Some of these applications are:
?SWIFT: National and International transactions
?MEP: Electronic Transactions Application
?SOI: Central Bank daily checks
?Central Data: Consolidation of data which is
forwarded to the Central Bank
?Contabi: In-house accounting tool (based on SQL)
?Credit SAC: pension management
?Titles: Administration and transaction of public
and private titles
?PRS: Linux application developed internally to
operate account interfaces (savings and checking
accounts, loans, etc.)
What VISUAL Security Suite does for Industrial
Bank's critical applications is to monitor the log files
and any possible anomalous IT occurrence. Cejudo
elaborates, “we have an email alert system that
notifies us of suspicious activities in our security
infrastructure, like critical user logs, deletion of
users or modifications of important files.”
These alarms are sent in real time to the whole
security team using email alerts.
"Fortunately we chose Tango/04,
especially because the new regulation
is even more demanding than the
previous ones.”
"Tango/04 helps us
pass audits much more quickly.”
We invite you to discover Tango/04 eChannel, our
new online training and communication service,
which will keep you up-to-date with the latest in IT
and introduce you to the latest technologies created
by our R&D department in Barcelona.
Through our Web seminars learn the views of experts
and high profile people in the industry and let our
team of professionals answer all your questions.
All events are free and available in English. Visit our
Web site www.tango04.com/events to find out
more about upcoming events and our Learn How
section.
channel
On our Web site, www.tango04.com, you will find
all the information you need about our solutions,
including brochures, case studies, white papers,
business meetings, press releases and a lot more.
close to you
Email & Phone
You can easily get in touch with Tango/04, to solve
any doubt or query, by email ing us at
[email protected] or calling 800-304-6872 (USA &
Canada) or +34 932 740 051 (EMEA).
We are more than happy to assist you.
Tango/04 offers you different communications channels so that you
are always up-to-date with the latest trends in monitoring and IT
security.
Discover our newsletters and our eChannel offering free training
and Web seminars. Regularly visit our Web site and always have our
details at hand.
www.tango04.com
1-2-3: A Unique, Fast Route to Value from the European Monitoring Leader
Why are we different? We are the only agile, easy-to-use, real-
time multiplatform solution that gives you a Rapid Path to Value
on Infrastructure & Operations, Security and Compliance, and
Business Service Management (BSM) and Service Level
Management (SLM). And, for once, BSM and SLM were not
added as an afterthought.
Most monitoring products promise you the moon. Sadly, after a considerable investment of your time and money, they don’t deliver.
The new trend in
monitoring strategies
Obtain ITIL-prescribed value within days, instead of years. See our outstanding rate of success, and what our customers are saying.
15
Tango/04 Computing Group is one of the leading developers of
systems management and automation software. Tango/04 software
helps companies maintain the operating health of all their business
processes, improve service levels, increase productivity, and reduce
costs through intelligent management of their IT infrastructure.
Founded in 1991 in Barcelona, Spain, Tango/04 is an IBM Business
Partner and a key member of IBM’s Autonomic Computing initiative.
Tango/04 has more than a thousand customers who are served by
over 35 authorized Business Partners around the world.
Alliances"Partnerships IBM Business Partner
"IBM Autonomic Computing Business Partner
"IBM PartnerWorld for Developers Advanced Membership
"IBM ISV Advantage Agreement
"IBM Early Code Release
"IBM Direct Technical Liaison
"Microsoft Developer Network
"Microsoft Early Code Release
"Red Hat Ready
Awards"Best Monitoring product (USA, APEX Awards)
"Product of the Year (USA, Search400.com)
"IBM All Star Award, 1997 to date
"Best Performance Product (USA, Midrange Computing Showcase Product Excellence)
"IBM iSeries Magazine Honor Roll
"IBM Server Certification
About
100% Satisfaction
It´s not common place to find a
satisfaction rate in monitoring
solutions as high as Tango/04´s.
Whilst our competitors
accumulate failures, this is what
our clients have got to say:
“To optimize our most critical business processes, to minimize
downtime, and to help us improve our Service Levels. This is why we
chose Tango/04.”
Mauro Fonzo,Head of Systems Management
Italian Stock Exchange
“Configuring the Tango/04 software was very easy.”
Rob Freeling, ConsultantCapgemini
“Tango/04’s VISUAL Security Suite has allowed us to rapidly implement SOX controls.”
Don Keating, IT ManagerHenry Schein
“Enhanced response times and
accomplishment of Service Level Agreements were visible right
from the start.”
Jimmy van Kerkvoorde, IT ManagerFortis Bank
“Tango/04 has an excellent technical and
professional team.”
Ruben Hector Villaverde, SystemsCoca-Cola FEMSA
“I completelymonitoring solution!”
recommend this
Francisco Rastelli,IT Manager, Bayer
USA & Canada: 800-304-6872 EMEA: +34 932 740 051
We invite you to discover Tango/04 eChannel, our
new online training and communication service,
which will keep you up-to-date with the latest in IT
and introduce you to the latest technologies created
by our R&D department in Barcelona.
Through our Web seminars learn the views of experts
and high profile people in the industry and let our
team of professionals answer all your questions.
All events are free and available in English. Visit our
Web site www.tango04.com/events to find out
more about upcoming events and our Learn How
section.
channel
On our Web site, www.tango04.com, you will find
all the information you need about our solutions,
including brochures, case studies, white papers,
business meetings, press releases and a lot more.
close to you
Email & Phone
You can easily get in touch with Tango/04, to solve
any doubt or query, by email ing us at
[email protected] or calling 800-304-6872 (USA &
Canada) or +34 932 740 051 (EMEA).
We are more than happy to assist you.
Tango/04 offers you different communications channels so that you
are always up-to-date with the latest trends in monitoring and IT
security.
Discover our newsletters and our eChannel offering free training
and Web seminars. Regularly visit our Web site and always have our
details at hand.
www.tango04.com
1-2-3: A Unique, Fast Route to Value from the European Monitoring Leader
Why are we different? We are the only agile, easy-to-use, real-
time multiplatform solution that gives you a Rapid Path to Value
on Infrastructure & Operations, Security and Compliance, and
Business Service Management (BSM) and Service Level
Management (SLM). And, for once, BSM and SLM were not
added as an afterthought.
Most monitoring products promise you the moon. Sadly, after a considerable investment of your time and money, they don’t deliver.
The new trend in
monitoring strategies
Obtain ITIL-prescribed value within days, instead of years. See our outstanding rate of success, and what our customers are saying.
15
Tango/04 Computing Group is one of the leading developers of
systems management and automation software. Tango/04 software
helps companies maintain the operating health of all their business
processes, improve service levels, increase productivity, and reduce
costs through intelligent management of their IT infrastructure.
Founded in 1991 in Barcelona, Spain, Tango/04 is an IBM Business
Partner and a key member of IBM’s Autonomic Computing initiative.
Tango/04 has more than a thousand customers who are served by
over 35 authorized Business Partners around the world.
Alliances"Partnerships IBM Business Partner
"IBM Autonomic Computing Business Partner
"IBM PartnerWorld for Developers Advanced Membership
"IBM ISV Advantage Agreement
"IBM Early Code Release
"IBM Direct Technical Liaison
"Microsoft Developer Network
"Microsoft Early Code Release
"Red Hat Ready
Awards"Best Monitoring product (USA, APEX Awards)
"Product of the Year (USA, Search400.com)
"IBM All Star Award, 1997 to date
"Best Performance Product (USA, Midrange Computing Showcase Product Excellence)
"IBM iSeries Magazine Honor Roll
"IBM Server Certification
About
100% Satisfaction
It´s not common place to find a
satisfaction rate in monitoring
solutions as high as Tango/04´s.
Whilst our competitors
accumulate failures, this is what
our clients have got to say:
“To optimize our most critical business processes, to minimize
downtime, and to help us improve our Service Levels. This is why we
chose Tango/04.”
Mauro Fonzo,Head of Systems Management
Italian Stock Exchange
“Configuring the Tango/04 software was very easy.”
Rob Freeling, ConsultantCapgemini
“Tango/04’s VISUAL Security Suite has allowed us to rapidly implement SOX controls.”
Don Keating, IT ManagerHenry Schein
“Enhanced response times and
accomplishment of Service Level Agreements were visible right
from the start.”
Jimmy van Kerkvoorde, IT ManagerFortis Bank
“Tango/04 has an excellent technical and
professional team.”
Ruben Hector Villaverde, SystemsCoca-Cola FEMSA
“I completelymonitoring solution!”
recommend this
Francisco Rastelli,IT Manager, Bayer
USA & Canada: 800-304-6872 EMEA: +34 932 740 051
Banki
ng
Insu
rance
Fin
anci
al
Logi
stic
sM
anufa
cturing
Pharm
ace
utica
l
Thousands of daily shipments, monitored by Tango/04
SEUR is the Spanish market leader for national and international shipments. Their main office, SEUR Geopost Madrid, uses Tango/04 to monitor its complex multiplatform IT infrastructure.
The efficiency of their business processes and of the thousands of shipments they manage each day depend on the health of the IT infrastructure supporting them.
Any error or downtime could jeopardize the reputation of SEUR Geopost Madrid and lead to financial losses.
“Tango/04 is vital to us
because it allows to link IT
events to the business
services they support”
Ricardo Martín
IT Systems and Security Manager
SEUR Geopost Madrid
Want to know more?
Download our Seur Geopost Case study
and our BSM White paper
www.tango04.com/seur
Dis
trib
ution
www.tango04.com
SEUR Geopost MadridHeadquarters
Unloading Trameo
Trameo
Areas Distribution Start
SEMA70 NOTES INTERNET
Departure Unloading and Invoicing
Distribution End
Fleet Management
Call Center
GPS Fleet Tracking
Tango/04 helps the IT
department to monitor all its
systems, Web servers,
applications, infrastructure,
and the connections involved,
from back end to front end,
ensuring the highest availability
for the company's critical
business processes and a high
return on investments (ROI)