t33.fujitsu world tour india 2016-digital workplace

0 INTERNAL USE ONLYINTERNAL USE ONLY Copyright 2016 FUJITSU

Human Centric Innovation

in Action

Workplace Anywhere

Fujitsu World Tour 2016


Agenda

Customer requirements on digital workplaces

Fujitsu Workplace Anywhere – delivering flexible and productive digital workplaces

Fujitsu credentials


A Hyperconnected World

People, things, information, processes are increasingly connected to networks,

creating new value and giving big impact to the future


Looking for the best talented people

Employ them

wherever they

are located

London Berlin

New York Los

Angeles

Brasilia

Cape Town Sydney

Barcelona

Moscow

Tokyo


Work is not a place

Enable agile and

flexible working


Convergence of work-life

Working

from home


Via any device

Synchronize

documents easily

– having access to

the same tools and

workflows in and out

of the office


Conference calls while travelling

Join the meeting

with just one click

on the calendar!

Running late – let

the organizer know

with just one click!


Internet of Things

Use wearables

and smart devices

to communicate in

a hyper-connected

world


Meeting business needs is a fine balance

Enable flexible working

Maximize productivity

and satisfaction

Keep data safe

Allow information

everywhere access

Support diverse

workforce needs

Enable innovation

Benefit from

legacy applications

Stay in control

Embrace IT

consumerization & BYOD

Demonstrate real value of IT

Always futureproof

and up to date

Deliver standardization


Agenda



Fujitsu credentials


Human Centric Intelligent Society

Use the power of ICT to build a safer, more prosperous society,

where knowledge is harnessed and people are empowered to innovate


Fujitsu Workplace Anywhere – Making it real …

Combining World Class Systems Integration &

Managed Services with Class Leading Technology

Classic Virtual Mobile Collaborative Service Desk

Workplace Anywhere

Brand names & logos belong to the respective organizations


Fujitsu offers a full range of virtualization solutions including: • Virtualised Desktops • Virtualised Apps • Thin and Thick Clients • An Application discovery service to identify the

applications in use at an organization. • A virtualized App and Desktop packaging

service • We also provide a private enterprise App store

for users to conveniently access virtualised apps and desktops

• Hyperscale Appliance with VCS HCA

Virtual Client Services

VCS

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Mobilize Apps

For windows apps on tablets

Corporate Laptops

Offline or online

doesn t matter

Designers & Engineers

using 3D graphics are no

problem

BYOD

for laptops and tablets

you don t own

Transform Call Centers

Where minimizing

cost is key

PC Refresh

to make it simple and

reduce costs

Remote &

Branch Workers

for branches of one

to many

Contractor & Partner Access

where data security

is toughest


Application management

Optimize & migrate application portfolio

Automated discovery Rationalization Compatibility assessment

View of HW and apps installed and in

use

Identify underused / unused SW

Analyze performance

Identify distinct apps versions

Filter and remove unused / unwanted

apps

SW license management

Test if apps can run with new

operating system

Development & modernization Apps security Unified App Store

Transformation to future state

on-shore & off-shore delivery options

Delivering apps and data securely to

the users device based on policy-

based controls

Policies enable access depending on

e.g. user role, device type, network

conditions

Apps follow users from one device to

the other

Mobilize apps and enable new business processes


End-User Analytics

Is the user receiving a “good” computing experience?

What applications are the users utilizing?

When do we need to upgrade a user’s platform?

What websites are my users visiting?

What is the daily usage pattern of this user?

What applications do my users need to be most productive?

What risk does this user or application pose to my organization?

What systems has a user logged into?


De-risking your journey

We help accelerate and de-risk your journey

No need for big bang change

Start small, prove the business case, scale up

We are agnostic and integrators of your journey

We provide streamlined solutions

which are repeatable & proven

Our cloud-based delivery approach

includes vetting before global availability

We invest in R&D and in our human capital,

to provide best in class subject matter experts


Agenda



Fujitsu credentials

18 INTERNAL USE ONLYINTERNAL USE ONLY Copyright 2016 FUJITSU 18

Why Fujitsu?

Manage over 5m desktop devices worldwide

For the third year running Fujitsu is a Leader in the Gartner End User Outsourcing Magic Quadrant. We improved our ranking due to the completeness of our vision and ability to execute

We can offer an end to end service, from service to product, which expands into other IT areas such as infrastructure, applications and Hybrid IT

Our consultative approach means we focus entirely on business benefits – helping customers find the most cost-effective ways to increase productivity

• 37% increase productivity x client volume / 40= hours • 0,2 % DOA (branch standard 5-7%) x client volume (excl refresh cycle, depreciation, LCM)

Our mobility solutions are device, carrier and data-source agnostic, so users can securely access everything

they need to stay productive – anytime, anywhere and on any device

We also offer transition and transformation services to help organisations mobilise their business, as well as application services for both desktop and mobile apps.


Fujitsu's Global Reach

100+ Fujitsu Data Centers (representative selection)

Fujitsu Global Cloud platform locations

5 Global Multi-lingual

Service Desks

Global Field Services Coordination Centre

7 Global Delivery Centers

Global WAN

6 Regional Delivery Centers

Russia

Australia

South Africa

Sweden

UK

Finland

Costa Rica

India

Portugal

Canada Estonia

Northern

Ireland

Philippines

US

Brazil

China Japan

Thailand

Singapore

Belgium

Germany

Bolivia

New

Zealand

Malaysia

Poland


Gartner recognizes Fujitsu as leader for End User Outsourcing Services in Europe

Magic Quadrant Disclaimer

Gartner Magic Quadrant for End-User Outsourcing Services, Europe by Gianluca Tramacere, Claudio Da Rold, Federica Troni, Eric

Goodness, August 3, 2015

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire

document. The Gartner document is available upon request from Fujitsu.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to

select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research

organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to

this research, including any warranties of merchantability or fitness for a particular purpose.

Within the 2015 Gartner Magic Quadrant for End-User

Outsourcing Services Europe, Fujitsu are again positioned in the

leader‘s quadrant. Best of all, we are positioned the highest for

‘ability to execute’ for the second year running, and have improved

our positioning in ‘completeness of vision’.

According to Gartner “Leaders perform skillfully. They have a clear

vision of the market’s direction and develop competencies to

maintain their leadership. They shape the market, rather than

follow it.”

Figure: Gartner Magic Quadrant for End User Outsourcing Services, Europe, 2015

Source: Gartner (August 2015)


Forrester rates Fujitsu as a global Leader

Source: Forrester (December 2015)

The Forrester Wave™: Global Workplace Services, Q4 2015 Fujitsu has a strong market presence in workplace services, with

very strong capabilities in EMEA and Asia Pacific. Fujitsu's

current offering is supported by its strong ecosystem

participation and its approach to continuous improvement. Its

market presence is reinforced by its strong field support and

service desk services.

Fujitsu has an enlightened view on the importance of measuring

customer satisfaction, as well as a particularly far-reaching

vision for the future of workplace services.

Forrester Wave Disclaimer

The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are

trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call

on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments.

Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is

based on best available resources. Opinions reflect judgment at the time and are subject to change.


Sharp Electronics Europe

Challenges Solution Benefits

Not a single standardized process

within the Service Desk

No uniform level of support provided

Complicated software portfolio

of 7,000 client applications

Consistent End User Services,

Managed Mobile and Service Desk

for all of Sharp's locations in Europe

Central and standardized client

management from a single source

A multilingual service desk as a single

point of contact

High degree of standardization

Uniform SLAs

Service mgmt. based on ITIL

Reduced SW portfolio complexity

Rapid rollout of the new software

Employee productivity increased

Burden reduced for IT department

Flexible pricing model

Reduced operating costs

With Fujitsu End User Services, we were able to reduce our software

portfolio from 7,000 to 200 applications. And users are really pleased

with the straightforward, standardized processes within the Service Desk.

Michael Schramm, IT Systems & Security Manager, SHARP Electronics (Europe) GmbH



British American Tobacco


As part of a wider strategic

transformation to become a truly

global enterprise, British American

Tobacco wanted to transition over

100 local support operations into

one global service desk, providing

consistency and visibility

Working with Fujitsu, BAT developed

a detailed methodology that enabled

it to migrate 96 countries in nine

months to a new service desk

based on Fujitsu TRIOLE

The four Global Delivery Centers

support 35,000 users in 14 languages

and handle on average 60,000 tickets

per month

BAT now has total visibility of its global

IT estate with a single provider. It can

track all incidents and understand call

volumes and trends, enabling it to

proactively reduce the number of

incidents

Users now enjoy 24/7 coverage

regardless of location and have the

ability to use a self-service portal to

resolve incidents themselves

Only a handful of suppliers could guarantee service delivery in 14 languages

across multiple time zones. Fujitsu stood out because of the caliber of its staff

and its proactive approach to service management called Sense and Respond.

Simon Swinnerton, Project Delivery Manager, British American Tobacco



Smithfield Foods


Smithfield Foods wanted to

consolidate and streamline their

structure in order to leverage the

strength of a unified team and enjoy

operational efficiencies. With IT

functionality on every path and

gate of the business, it was

identified as a key enabler

Fujitsu currently supports the majority

of the infrastructure, IT network,

helpdesk, desktop and application

management and hosting services

in the United States and Europe.

It proved a key partner in supporting

this business objective

Enterprise portal, dashboards and

social media tools drive collaboration

and knowledge sharing

Cloud and mobile technologies

boost brand awareness

Consumer-focused IT systems,

mobile technology and business

intelligence initiatives support supply

chain management, trade promotion,

finance, human resources,

& marketing activities

As a hands-on CIO, I delegate and expect results. I view the Fujitsu team

as an extension of Smithfield Foods, so my expectations of them are just

as high. And they make sure to deliver.

Mansour Zadeh, Global CIO, Smithfield Foods



What do you want to achieve?

One point

of ownership?

Merger or

Acquisition?

Disaster Recovery

planning?

Cross-charge? Support growth?

Refresh your

environment? Reduce cost?

Get peace

of mind?

Improve the

user experience?