table of contents
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2011 Global Compliance Report
Table of Contents
2 | 2011 Global Compliance Report
04 Introduction
08 Message from the Chairman, President and CEO
11 Message from the Director of Factory Compliance
12 About VF Corporation
Values StatementPerformance and Growth
18 The VF Corporation Global Compliance Framework
Owned Manufacturing
Ideal Plant Model
Terms of Engagement
Global Compliance Principles
VF Operated Factories
• The ideal plant model
Partnerships
• WRAP Principles and
Certification• FLA Membership• FFC Database
Audit Framework• Process• Timing• Suppliers• Training• Rating
Suppliers by RegionAudits by RegionAudit Defects by Region
64 Appendix
Supplier Audit
• Process graphic/visuals
• Factory walk through
• Sample questionnaire
Introduction
4 | 2011 Global Compliance Report | Introduction* Images shown in the following pages feature VF workers and factories across the globe.
Welcome to VF’s Global Compliance Report. As one of the world’s largest apparel
companies, we take our social responsibilities seriously. This report — an update to our
last one published in 2005 — provides an overview of VF’s commitments to associates,
business partners and communities, and the steadfast principles under which we operate.
At VF, conducting business with high standards is a non-negotiable imperative. We
embed our values of honesty, integrity, consideration and respect into the work we do on
a daily basis. We believe in providing a clean and safe work environment that is free from
discrimination and harassment, and in treating everyone fairly and respectfully. These
beliefs drive our efforts to continually strengthen our Global Compliance Program so
they support the thousands of associates around the world who make our products
and contribute to our success.
The following pages outline our approach to ensuring that the factories where our
products are manufactured follow our values and adhere to the requirements set forth
in our Terms of Engagement and Global Compliance Principles. At the publication of this
report, VF had recently completed the acquisition of the Timberland® and Smartwool®
brands. Because all data compiled is from 2010, figures from these brands are
not included.
Moving forward, we will continue to report our progress on social compliance initiatives.
In addition, in 2014 we plan to issue our first corporate sustainability report, which
will communicate our environmental impacts and our short- and long-term
sustainability goals.
6 | 2011 Global Compliance Report
VF owns some of the best-known brands in the world
— including The North Face®, Wrangler®, Lee®, Vans®,
Nautica® and Timberland®. Adherence to a disciplined
set of common compliance principles is a thread that is
woven globally through all our brands’ operations. As the
parent company of a portfolio of more than 30 brands, we
recognize our responsibility to provide stakeholders with
a greater level of engagement and transparency regarding
the social and environmental performance of our brands
and products. Through our size and scale, we have the
opportunity to shape the future of apparel and footwear
across multiple touch points, including those related to
where and how our products are made. Our company has
seen many changes since we last issued a Compliance
Report in 2005. We sold our Intimates business in 2007,
which resulted in a consolidation of our factories. We
acquired a variety of strong and well-known brands,
including Timberland®, Smartwool®, 7 For All Mankind®,
Lucy®, Kipling®, Eagle Creek®, Majestic®, Splendid® and Ella
Moss®. New brands provide us with new opportunities
for growth — but also present us with challenges as we
consider the goals we set forth in 2005. Since our last
report we have improved the process of integrating brand
acquisitions into the VF portfolio by incorporating a much
more stringent introductory period of audits to help these
facilities more rapidly meet our standards. At the end of
the day, we don’t just have to answer to our shareholders
and our customers; we also hold ourselves accountable
to those in the communities in which we operate on
a daily basis. Personal responsibility is the key to our
success and we will continue to aggressively pursue the
highest standards possible — for our customers, investors,
employees and partners.
Throughout the 30 or so years I’ve worked in the apparel industry, I’ve visited hundreds of factories
in dozens of countries. I’ve seen great factories — and I’ve seen some pretty bad ones too. As CEO
of VF Corporation, the world’s leading supplier of branded apparel and footwear, I recognize that our
company’s reputation is on the line every day in every factory in which our products are produced. We
strive to be a leader in factory compliance because it helps ensure the quality of our products, provides
us with a stable and productive workforce, and mitigates the legal and other risks associated with poor
compliance practices.
In 2010 VF had revenues in excess of $7 billion. And with our 2011 acquisition of The Timberland
Company, we’re well on our way to reaching $10 billion in revenues. We are proud that we accomplished
this growth while maintaining a culture of integrity, honesty, respect and consideration that is at the core
of VF’s values.
We don’t simply create initiatives around
our values; rather, they are the foundation
upon which everything we do is based. We
approach our Global Compliance Principles
the same way — and work to make sure
they are embedded into every partnership
across our expansive supply chain.
Our current Global Compliance program
stems from 12 Principles first established in
1996 and has since expanded to our current
16 Principles. These Principles represent
our commitment to our suppliers and
our customers that each piece of apparel
and footwear produced in our name will
be made consistent with internationally
recognized labor standards, such as the
U.N. Global Compact principles and the
International Labor Organization’s doctrine
for human rights.
The pursuit of excellence in compliance
cannot be accomplished in a silo. We’re
proud of our network of partnerships and
third-party organizations that help us meet
the high standards we’ve set for ourselves.
For example, Worldwide Responsible
Accredited Production (WRAP) ensures
that VF owned and operated facilities
comply with their certification standards
through stringent auditing procedures.
We work closely with the Fair
Labor Association
(FLA) at a number of our factories, and
we have a great working relationship with
the Fair Factories Clearinghouse (FFC),
on whose Board our Director of
Compliance sits.
A message from the CEO
8 | 2011 Global Compliance Report | Message from the CEO
Eric C. Wiseman
Chairman, President and Chief Executive Officer
In my time with VF, I have traveled more than
2 million miles, visited 58 countries and more
than 400 factories, and I have seen some
tremendous progress in the working conditions
of the apparel and footwear industry. While
VF and its brands still have a ways to go, the
Global Compliance Principles VF factories
adhere to have helped contribute significantly
to the reduction of child labor in the apparel
and footwear industry. Also, many more workers
now have access to clean drinking water and
work in a safe and healthy working environment
than when VF began this journey.
Many challenges still lie ahead with issues
such as freedom of association and factory
safety. We will face these challenges with the
confidence our past success has provided, and
work with others in our industry to continue to
raise the bar for success in the future.
Ron Martin
Director, Factory Compliance
This year marks the 15th anniversary of the Factory Compliance program at VF. The
program began in 1996 when we published our first Terms of Engagement document for
our suppliers. Our first factory compliance audits were held the following year and were
conducted by our quality control auditors. We built our first factory database in 1998 and
while we have changed our internal reporting platform several times since then, those
original factory audit reports are still accessible in our system.
In 2000, we had four associates who were dedicated to factory compliance. We now have
35 full-time associates in 12 different countries, and three of the original four are still on the
compliance team. In 2010, VF’s factory auditors conducted 1,785 factory inspections in
62 countries.
Since our last Global Compliance Report
in 2005, we have been building the
capacity of our teams and programs
through our affiliation with the Fair
Factories Clearinghouse (FFC) and the
rigorous certification of our audit team
through the International Register of
Certificated Auditors (IRCA). Through
the FFC factory database, which we
share with many other apparel and
footwear companies, we are able
to contribute audit information and
collaborate on future factory inspections.
Meanwhile, our affiliation with IRCA has
afforded us the opportunity to certify
our internal audit team against a set of
globally accepted factory monitoring
standards.
A message from the Director of Factory Compliance
10 | 2011 Global Compliance Report | Message from the Director of Factory Compliance
With revenues of $8.5 billion in 2011, VF is a global apparel and footwear company, with a diverse,
international portfolio of brands and products that reach consumers wherever they choose to shop.
With our expertise in both the art and science of apparel and footwear, we have built a sustainable
base for continued long-term success. Our brands are sold in more than 150 countries through 47,000
retailers in all channels of distribution, from mass market and department stores to specialty retailers.
In addition, we own and operate more than 1,000 retail stores. Many of our brands also sell products
directly to consumers over the Internet.
Sourcing and manufacturing are managed through our Global Supply Chain organization, which
oversees the production of 500 million items annually at more than 1,400 owned or contracted
facilities in locations around the world.
VF’s world headquarters are located in Greensboro, North Carolina, where our senior management
team is based, along with our corporate Strategy, Finance, Global Business Technology, Global Supply
Chain, Law, Sustainability, Internal Audit and Human Resources teams.
Our portfolio of brands is managed under an organizational structure that supports our diversifi ed
business model. Brands with affi nities in terms of consumer lifestyle and merchandise category are
grouped together within our coalitions, which include Outdoor & Action Sports, Jeanswear, Sportswear,
Contemporary Brands and Imagewear.
Outdoor & Action Sports
The success of our Outdoor & Action Sports brands is based on our ability to forge strong and
authentic connections with specifi c consumer lifestyles like hiking, outdoor adventure, skateboarding,
surfi ng and yoga through brands such as Vans®, The North Face®, Kipling®, Napapijri® and lucy®. In
September, 2011 we completed the acquisition of The Timberland Company, adding the Timberland®
and Smartwool® brands to our Outdoor portfolio of brands.
Jeanswear
With a long heritage and approximately $2.5 billion in annual revenues, VF sells more pairs of jeans
than any other company in the world. We continue to drive success in our core Lee® and Wrangler®
brands by extending into additional categories, including shirts, shorts, accessories and other casual
apparel products.
About VF Corporation
Sportswear
With its strong nautical heritage and classic American design, Nautica® is an iconic
brand. In addition to men’s and women’s sportswear, the Nautica® brand is licensed
across a variety of categories including fragrance, home accessories and eyewear.
Our Sportswear coalition also includes the Kipling® brand’s U.S. business.
Contemporary Brands
Formed in 2007, Contemporary Brands consists of 7 For All Mankind®, Splendid®, Ella
Moss® and John Varvatos®. Inspired by modern design and a cultivated lifestyle, these
brands offer contemporary apparel, footwear and accessories to consumers who
appreciate sophisticated products and high-quality fabrication.
Imagewear
Our Imagewear coalition is comprised of two successful lines of business: Image and
Licensed Sports.
Our Image brands deliver the durability and service excellence that our commercial,
government and industrial laundry customers demand. Among our uniform clients, we
proudly supply the entire U.S. Transportation Security Administration workforce, outfi t
over 150,000 FedEx employees and service police departments across the U.S. We also
provide workwear and safety apparel and footwear to a wide range of customers in the
manufacturing, automotive, hospitality and restaurant industries.
Our Licensed Sports Apparel and Footwear business partners with the biggest names
in sports, including Major League Baseball, the National Football League, the National
Basketball Association, the National Hockey League and most major colleges and
universities in the U.S.
12 | 2011 Global Compliance Report | About VF Corporation
Sustainability Vision
We take a holistic approach to corporate
responsibility, and compliance is a component
of our overall sustainability vision. In 2009,
we created a Sustainability Council, made up
of associates from across our coalitions and
functions, to develop our sustainability vision
and framework. Approved by VF’s Operating
Committee in 2010, this vision incorporates
our social and environmental compliance
and responsibilities:
At VF, we seek to conduct our business with the
highest levels of honesty, integrity and respect.
These values are embedded in our approach to
sustainability, which reflects our commitment
to operating our business so future generations
can live with cleaner water and air, healthier
forests and oceans and a stable climate. By
actively encouraging our associates to lead us
in an environmentally and socially responsible
direction, we will innovate to deliver sustainable
products and services to people around the
world. In this way, we will create value for our
business and the communities in which we
operate, while continuously reducing our
impact on the environment.
Our people are the source of our success. With sales and manufacturing in over 75 countries,
VF associates share a deep commitment to diversity — in people and ideas. We seek to
conduct business with the highest levels of honesty and integrity and to foster a positive
working environment based on creativity, collaboration and congeniality.
Strong values guide everything we
do — particularly our relationships
with the associates around the
world who comprise the VF family.
We work hard to provide them with
clean, safe work environments,
free from discrimination and
harassment. We support the right
to fair compensation, the right
to associate freely and bargain
collectively.
We conduct business with
associates, customers, consumers,
suppliers and all others on an
honest, fair and equitable basis, as
described in detail in our Code of
Conduct, which can be found on
our website, www.vfc.com.
Our Values
Since our 2005 Compliance Report, our revenues have risen 36%, from $5,654 million
to $7,702 million in 2010. Earnings per share increased from $4.23 in 2005 to $6.46 in
2010. In February of 2012 we announced that 2011 revenues had reached a record $9,459
million, reflecting strong organic growth across our businesses as well as the Timberland
acquisition, which was completed on Sept.13, 2011. Earnings in 2011 rose to an all-time high
of $7.98 per share.
VF is a publicly-traded company listed on the New York Stock Exchange trading under the
symbol VFC. For more information on VF, its brands and its financial performance, please
visit www.vfc.com.
Our Performance and Growth
Revenues (in billions)
VF Corporation Financial Highlights
Dividends Per Share (in dollars)
Diluted EPS (in dollars)
Year End Stock Price
*excludes noncash impairment charges for goodwill and intangible assets
$7.0
$3.00
$6.00
$80.0
2005
2005
2005
2005
2006
2006
2006
2006
2007
2007
2007
2007
2008
2008
2008
2008
2009
2009
2009*
2009
2010
2010
2010*
2010
$6.0
$2.00
$5.00
$70.0
$5.0
$1.00
$4.00
$60.0
$50.0
14 | 2011 Global Compliance Report | About VF Corporation
16 | 2011 Global Compliance Report | About VF Corporation
The Global Compliance Framework is a set of guidelines and programs to ensure the
individuals who contribute to VF’s success are treated with respect and guaranteed
their basic rights to fair compensation; to associate freely and bargain collectively; to
work free from discrimination and harassment; and to work in a safe, clean workplace.
VF also works diligently to verify and ensure the absence of child and forced labor
across its supply chain.
This framework ensures that VF-owned and operated facilities as well as our suppliers
and licensees understand and comply with our standards and includes the following
components:
• The Ideal Plant Model sits at the core of our owned manufacturing compliance
program and helps direct our external facing programs.
• VF’s Terms of Engagement serve as the cornerstone of our relationship with
external factories. Every contracted supplier must sign our Terms of Engagement
in order to produce VF products.
• Our Global Compliance Principles (GCP) are the basic requirements that
suppliers must meet in order to produce VF apparel and footwear. These are
explained in detail on page 28.
• Partnerships and Stakeholders are an integral component to VF’s global work to
help us continually improve our standards and processes.
Global Compliance Framework
With over 15,000 employees working in our owned manufacturing plants producing
30% of our products in 2010, we clearly understand the importance of taking
compliance seriously. Internal manufacturing capabilities give VF control over the
many areas covered by our Global Compliance Principles. Our internal teams work
to provide a positive working atmosphere within our factories, ensuring that our
associates are treated fairly and are given the opportunity to raise concerns, ask
questions and share ideas.
Owned Manufacturing
All of our owned manufacturing plants participate in the Worldwide Responsible
Accredited Production (WRAP) Certification Program. WRAP certification requires
that an independent, accredited monitor perform unannounced audits to determine
compliance with twelve Production Principles, and also conduct confidential employee
interviews with associates to satisfactorily corroborate the facilities’ responses.
The Ideal Plant Model All of the factories we own and operate are subject to the requirements set forth in
the VF Corporation Ideal Plant Model (IPM), which since 1993 has defined the safety
standards for our owned and operated facilities. The IPM sets forth criteria that are
used to objectively grade safety performance in certain key areas against best-in-class
and/or industry leading safety practices. The IPM was developed to provide safe, clean
and comfortable working environments for all of our associates.
During unannounced audits, facilities are evaluated on the usual safety issues such as:
• Chemical safety
• Electrical/mechanical hazards
• Personal protective equipment
• OSHA standards and other applicable health and safety codes
Additional evaluations are undertaken to assess our facility managements’ involvement
in safety protocols and their ability to analyze accidents and incidents, enact changes
to prevent similar recurrences and respond to recommendations received during
previous audits or from outside sources such as insurers’ inspections.
The audit requirements were developed to meet Occupational Safety and Health
Administration (OSHA), National Fire Protection Association (NFPA) and other
regulations. In many cases, an even stricter requirement has been defined and adopted
as a VF best practice. All facilities, regardless of their location inside or outside of
the U.S., must satisfy the IPM requirements or host country regulations, whichever
are more stringent. Those facilities found to be in compliance and attaining a score
of at least 97%, with no deficiencies in the serious Life Safety category, and which
have accident rates less than the current industry-specific standards published by the
Bureau of Labor Statistics, are eligible for the coveted VF Safety Excellence Award. In
2010, 50% of the audited VF facilities achieved this award. The overall average score
for owned facilities was 96.9%.
18 | 2011 Global Compliance Report | Global Compliance Framework
Our owned and operated manufacturing plants are also subject to our Business Code
of Conduct, Ethics Helpline reporting, human resources policies and other policies and
programs available to our facilities. Facility managers are trained in the requirements
of the IPM and occupational safety and health standards.
All of VF’s facilities are monitored annually for compliance with the IPM and most of
those audits are conducted independently and unannounced. After completing the
annual audit, the auditor assigns a rating to each of 17 evaluation criteria, which are
as follows:
1. General Guidelines
This criterion evaluates the compliance level to the general safety culture of the
operation. Rating management involvement or pro-action toward safety activities is
more subjective than other performance issues but is an extremely important aspect
to evaluate. The performance issues considered include new hire orientation, safety
guidelines/safety policy, management involvement and on-site outside contractors.
2. Housekeeping
The term housekeeping is used in a very broad and comprehensive sense to include:
• Tidiness and order
• Waste control
• Storage of goods
• Smoking control
• Aisle way arrangement|
• Exterior maintenance and landscaping
• Equipment and operations arrangement
A good housekeeping program has many benefits including reduced operating costs,
material conservation, better use of floor space, reduced fire hazards and improved
morale. The overall impression of a facility is influenced by the housekeeping more
than any other single factor. The performance issues considered include trash removal,
unblocked aisles, smoking and general appearance.
3. Safety Committee
This section evaluates the safety committee activities and how those activities
compare with the VF Corporate Safety Guidelines concerning Central Safety and
Health Committee organization. The performance issues considered include safety
committee organization, documentation of the activities and meeting content.
4. Loss Review
Accident investigation is a very important aspect of the loss control efforts. The
performance issues evaluated include use of guidelines and recommendations, as
well as the timely, proper entry and classification of incidents onto the OSHA Log.
5. Ergonomics
Ergonomics is the study of the man/machine relationship, with the goal of matching
the workplace to the worker. VF Risk Management leads the apparel and footwear
industry in the development of an ergonomic program designed to prevent repetitive
motion disorders or cumulative trauma disorders. The expectations in this area are to
have all workers trained in ergonomic principles and for engineering to evaluate jobs
on an ongoing basis for work design improvements. The performance issues evaluated
include training, medical management, documentation and employee inquiries.
6. Lockout/Tagout
Lockout/Tagout is an OSHA mandated safety program that is designed to protect
workers against unexpected start-up of equipment and machinery that is being
serviced or repaired. The standard requires that all potential sources of energy, such
as electricity and compressed air, be de-energized and locked out to prevent the
equipment from starting while it is being repaired or serviced. The performance issues
considered include training, procedures, equipment and employee inquiry.
7. Hazard Communication
Hazard Communication — Hazcom or Right-To-Know — is an OSHA mandated safety
program whose purpose is to ensure that information concerning the hazards of
chemicals is transmitted to the employees working with or around those chemicals.
This standard requires a high degree of employee training, labeling of hazardous
chemicals and availability of Material Safety Data Sheets (MSDS) for each hazardous
chemical. The performance issues considered are documentation, training, labeling,
program organization and employee inquiry.
8. Occupational Health
Health exposures vary from facility to facility but there are common issues that need
to be addressed. The intent of this section is to determine if the management of the
facility has evaluated and implemented controls as necessary to deal with health
issues, including bloodborne pathogens, noise and formaldehyde, among others.
9. Facility Safety Hazard Controls
The intent of this survey is to determine if the management of the facility has
evaluated and implemented controls as necessary to deal with safety issues, including
“powered industrial trucks” operation and training, storage of hazardous materials and
other hazards.
20 | 2011 Global Compliance Report | Global Compliance Framework
22 | 2011 Global Compliance Report | Global Compliance Framework
10. Electrical/Mechanical Safety Hazards
This separate criterion is included to provide the needed emphasis on isolating
electrical and mechanical hazards presenting a high risk of injury or death that are
present in most facilities. The performance issues considered include electrical training,
electrical service, machine guarding, employee inquiry and maintenance programs.
11. Environmental/Regulatory Concerns
Each facility is affected by environmental regulations to differing degrees based upon
the type of operation or process, state or local legislation, past environmental/waste
practices and physical location. The Ideal Plant Model is not intended to be a guide
for compliance with the vast amount of environmental legislation. Rather, this section
serves as an evaluation tool to measure management’s commitment to complying with
regulations and the level of pro-action in these regards.
The major acts concerning environmental legislation are: Resource Conservation and
Recovery Act, SARA Title III, Underground Storage Tanks, Clean Water Act, Bloodborne
Pathogen Medical Waste Disposal, Clean Air Act, Waste Minimization and Storm Water
Run-off.
12. Emergency Procedures
There are numerous emergencies that need to be planned for from a safety
Perspective in order to reduce the impact of that emergency to personnel in the
organization. Disasters such as fire, flood, tornado and earthquake are potential threats
to personnel. The performance issues considered include plans, drills, exits, first-aid
and incidents of workplace violence.
13. Property Conservation
This criterion evaluates the effectiveness of the facility’s fire protection self-inspection
program and responsiveness to fire emergencies by a designated team. Performance
issues include adequacy of fire self-inspections to assure valves remain in the open
position and fire pumps are maintained operational; use of formal procedures to follow
in the event that a fire protection system must be taken out of service; the adequacy of
the site’s fire emergency response team; fire extinguishers; and a fire prevention plan.
14. Response to Recommendations and Loss Documentation
This criterion evaluates facility management’s response to recommendations
generated from outside resources. Such outside resources include: OSHA, EPA, the
local or state regulators, insurance and engineering service providers, VF Corporate
Risk Management Department and VF Risk Management Task Force directed audits
or assessments. The responsiveness by the facility management to outside generated
recommendations is a strong indicator of the depth of the safety culture within an
organization. Additionally, claims management requires proper documentation to
ensure claims are controlled and administered properly.
15. Personal Protective Equipment
The assessment/equipment selection, training and utilization of personal protective
equipment (PPE) are evaluated here, in compliance with OSHA’s PPE standard based
on hazard assessment.
16. Special Emphasis Programs
This criterion evaluates the effectiveness of several key programs required by OSHA
Standards that deal with the use of dust masks and respirators, entering confined
spaces, welding/hot work permits and fall protection.
17. Business Continuity and Business Recovery Planning
This criterion evaluates the preparation of the facility to recover from specific
potential disasters.
Health and Safety
We emphasize the health of our associates and their communities,
beginning with a facility’s concept phase and continuing through annual
internal environmental audits and regular compliance with environmental
agencies’ laws. However, VF’s safety and health programs go far beyond
compliance and audits. The Hepatitis B vaccine is offered to associates
having a potential occupational exposure free of charge at many of the
locations where the risk of contracting Hepatitis B is elevated. Seasonal
flu and pandemic (e.g. H1N1) vaccines are also often provided at no cost.
Educational posters dealing with the prevention of illnesses and posters
reminding associates to use ergonomically correct postures for various
activities are prominently displayed throughout the facilities. Many of
these posters, as well as safety-themed calendars, have been created by
associates in response to contests sponsored by the VF Risk Management
Safety Promotions Committee. Other award programs have recognized
a VF Safety Associate of the Year, and many facilities offer an award that
rewards associates for being anonymously observed going beyond their
usual responsibilities in the area of safety. Opportunities to obtain training
in the use of fire extinguishers, fire hoses, AEDs, etc., are made available,
along with opportunities to learn first aid and CPR. Not only are these skills
helpful during an incident within a facility, but this training has often proven
valuable outside of the workplace. Committees comprising a Green Team
that deals with sustainability issues, or comprising the facility’s Central
Safety and Health Committee, encourage participation by associates
regardless of job title, providing opportunities to improve the workplace
and community and to personally “make a difference.” Specialized
trainings, offered both onsite and offsite and taught either by VF staff or
by outside trainers, provide associates with opportunities to grow in their
current job while preparing for career advancement as opportunities arise.
24 | 2011 Global Compliance Report | Global Compliance Framework
The VF Corporation Terms of EngagementThe cornerstone of VF’s global compliance framework is the VF Terms of Engagement.
The Terms of Engagement, which include the Global Compliance Principles, ensure
that our suppliers adhere to a single set of policies, despite cultural and legal
differences among the many countries where VF produces or sources goods.
These Terms also ensure that our apparel and footwear is manufactured in a
manner compatible with the high standards that have contributed to the
outstanding reputation of our brands and our company.
VF requires all suppliers to submit a signed Terms of Engagement document prior to
the placement of any orders for VF products.
By agreeing to the Terms of Engagement, each contractor, supplier and agent agrees
to abide by and implement them and to require each VF-approved and authorized
subcontractor to do the same. A failure to meet this commitment will compel VF to
reevaluate, and possibly terminate, the relationship with the supplier.
Adherence to the VF Terms of Engagement, including the Global Compliance
Principles, is enforced through regular audits conducted by auditors employed
or contracted by VF.
Ethical Standards
VF will only do business with contractors, suppliers and agents who
operate within a set of ethical standards compatible with VF’s Code of
Business Conduct.
Legal Requirements
VF will only do business with contractors, suppliers and agents that
comply with the applicable laws and regulations of the jurisdictions in
which they operate.
Intellectual Property Rights
We will not do business with contractors, suppliers and agents who do
not respect the intellectual property rights of the company’s brands.
Product Labeling
All VF contractors, suppliers and agents must accurately label the
company’s products with the country of origin, in compliance with the
laws of the United States and those of the country of manufacture. For
products shipped to countries other than the United States, the laws of
the importing country will prevail.
Indemnification
Every VF contractor will indemnify and hold VF harmless from and
against all losses arising out of or resulting from such contractor’s failure
to adhere to these Terms of Engagement.
VF Corporation Global Compliance Principles
All VF manufacturers will manufacture products in accordance with the
VF Global Compliance Principles
01
02
03
04
05
06
26 | 2011 Global Compliance Report | Global Compliance Framework
The Global Compliance Principles set forth the basic requirements that suppliers
must meet in order to produce VF apparel and footwear. We encourage suppliers
to promote best practices and continuous improvement in all of their factories.
In 1996, we adopted an initial set of 12 principles as VF’s Global Compliance Principles.
Since then, these principles have been expanded and modified to keep pace with
evolving standards and expectations. Principles have been added and modified over
the years, making more explicit our recognition of freedom of association (Principle 6)
and to strengthening our affirmation of women’s rights (Principle 10). We also added
Principle 15 to reflect U.S. Customs guidelines, which require factories to establish
security procedures for outbound cargo shipments to the United States. Our 16th
Principle reflects our commitment to environmental responsibility.
The VF Global Compliance Principles are consistent with the core labor standards
established by the International Labor Organization in its Declaration on Fundamental
Rights and Principles at Work, adopted in 1998. They are also consistent with the codes
established by the two principal external independent monitoring and certification
frameworks with which we engage - the WRAP and FLA.
These Global Compliance Principles apply to all facilities that produce goods for VF,
including all subsidiaries, divisions or affiliates, as well as facilities owned and operated
by VF and its contractors, agents and suppliers herein referred to as “VF Authorized
Facilities.”
While VF recognizes that there are different legal and cultural environments in
factories around the world, these Global Compliance Principles set forth the basic
requirements all factories must meet in order to do business with VF.
VF strongly encourages contractors, agents and suppliers to exceed these Global
Compliance Principles and to promote best practices and continuous improvement
throughout all of their factories. These Global Compliance Principles, or their
equivalents, must be posted in all major workplaces and translated into the
language(s) of the employees.
Principle 1 – Legal and Ethical Business Practices
VF Authorized Facilities must fully comply with all applicable laws of the countries in
which they are located including all laws, regulations and rules relating to wages, hours,
employment, labor, health and safety, the environment, immigration and the apparel
and footwear industry. Employers must be ethical in their business practices.
Global Compliance Principles
Principle 2 – Child Labor
No person shall be employed at an age younger than 15 (or 14 where consistent with
International Labor Organization guidelines) or younger than the age for completing
compulsory education in the country of manufacture where such age is higher than 15.
All VF Authorized Facilities must observe all legal requirements for work of employees
under 18 years of age, particularly those pertaining to hours of work and working
conditions.
Principle 3 – Forced Labor
VF Authorized Facilities will not use involuntary or forced labor — indentured, bonded
or otherwise.
Principle 4 – Wages and Benefits
VF recognizes that compensation packages vary by country. All VF Authorized
Facilities must compensate their employees fairly by providing compensation
packages comprised of wages and benefits that, at the very least, comply with legally
mandated minimum standards or the prevailing industry wage, whichever is higher,
and shall provide legally mandated benefits. Employees must be fully compensated
for overtime according to local law and each employee must be provided with a clear,
written accounting for each pay period.
Principle 5 – Hours of Work
VF Authorized Facilities must ensure employees’ hours worked shall not, on a regularly
scheduled basis, exceed the lesser of (a) the legal limitations on regular and overtime
hours in the jurisdiction in which they manufacture or (b) 60 hours per week including
overtime (except in extraordinary business circumstances). Employees must be
informed at the time of hiring if mandatory overtime is a condition of employment.
All employees will be entitled to at least one day off in every seven-day period.
Principle 6 – Freedom of Association and Collective Bargaining
VF Authorized Facilities shall obtain and comply with current information on local
and national laws and regulations regarding Freedom of Association and Collective
Bargaining. No employee shall be subject to harassment, intimidation or retaliation
in their efforts to freely associate or bargain collectively.
Principle 7 – Health and Safety
VF Authorized Facilities must provide their employees with a clean, safe and healthy
work environment, designed to prevent accidents and injury to health arising out of
or occurring during the course of work. All VF Authorized Facilities are required to
comply with all applicable, legally mandated standards for workplace health and safety
in the countries and communities in which they operate.
28 | 2011 Global Compliance Report | Global Compliance Framework
Principle 8 – Nondiscrimination
While VF recognizes and respects cultural differences, employment — including hiring,
remuneration, benefits, advancement, termination and retirement — should be based
on ability and not on belief or any other personal characteristics. VF Authorized
Facilities may not discriminate on the basis of race, age, color, national origin, gender,
religion, sexual orientation, disability, political opinion, or social or ethnic origin.
Principle 9 – Harassment
VF Authorized Facilities must treat all employees with respect and dignity. VF
Authorized Facilities may not subject employees to corporal punishment, physical,
sexual, psychological or verbal harassment or abuse. In addition, VF Authorized
Facilities may not use monetary fines as a disciplinary practice.
Principle 10 – Women’s Rights
VF Authorized Facilities must ensure that women workers will receive equal
remuneration, including benefits, equal treatment, equal evaluation of the quality of
their work and equal opportunity to fill all positions open to male workers. Pregnancy
tests will not be a condition of employment, nor will they be demanded of employees.
Workers who take maternity leave (of a duration determined by local and national
laws) will not face dismissal nor threat of dismissal, loss of seniority or deduction of
wages, and will be able to return to their former employment at the same rate of pay
and benefits. Workers will not be forced or pressured to use contraception. Workers
will not be exposed to hazards, including glues and solvents, which may endanger their
safety, including their reproductive health. Facilities shall provide appropriate services
and accommodation to women workers in connection with pregnancy.
Principle 11 – Subcontracting
VF Authorized Facilities will not utilize subcontractors in the manufacturing of
VF products or components without VF’s written approval and only after the
subcontractor has agreed to comply with the Terms of Engagement, including
these Global Compliance Principles.
Principle 12 – Monitoring and Compliance
VF Authorized Facilities will maintain on site all documentation necessary to
demonstrate compliance with these Global Compliance Principles. VF and its
subsidiaries will undertake affirmative measures, such as announced and unannounced
on-site inspections of production facilities, to monitor compliance with these Global
Compliance Principles. VF Authorized Facilities must allow VF representatives full
access to production facilities, employee records and employees for confidential
interviews in connection with monitoring visits. In addition, VF Authorized Facilities
must respond promptly to reasonable inquiries by VF representatives concerning the
subjects addressed in the audit.
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Principle 13 – Informed Workplace
VF Authorized Facilities should inform employees about the workplace standards
orally and through the posting of standards in a prominent place and undertake other
efforts to educate employees about the standards on a regular basis.
Principle 14 – Worker Residence (Dormitory)
Dormitories of VF Authorized Facilities must provide a clean, safe and healthy
residence environment. The dormitory design must provide adequate privacy, security
and freedom of movement for all occupants. Dormitory facilities must comply with
all applicable, legally mandated standards for public domiciles in the countries and
communities in which they are located.
Principle 15 – Facility Security
It is VF policy that all suppliers establish facility security procedures to guard against
the introduction of non-manifested cargo into outbound shipments. Such items would
include drugs, biological agents, explosives, weapons, radioactive materials, illegal
aliens and other contraband.
Principle 16 – Environment
VF Authorized Facilities must comply with all laws and regulations relating to
environmental protection in the countries in which they operate. Facilities should have
policies and procedures in place to ensure environmental impacts are minimized with
respect to energy, air emissions, water, waste, hazardous materials and other significant
environmental risks. Facilities are expected to make sustainable improvements
in environmental performance and require the same of their suppliers and
subcontractors. Violations of these Global Compliance Principles will be appropriately
remedied at the cost of the facility. VF reserves the right to take necessary measures
to ensure future compliance with these Global Compliance Principles. Failure to
comply with these Global Compliance Principles may ultimately result in termination
of the relationship between VF and the Authorized Facility. For sample questions from
the VF Corporation Facility and Suppliers Acceptance Program questionnaire, please
reference the Appendix on page 64.
As mentioned earlier, we are working with many groups to continuously
improve our compliance program, and to apply best practices within the
apparel and footwear industry throughout our supply chain. In addition
to working with WRAP to certify our owned manufacturing and to
supplement our sourced manufacturing factories, we also work with the
Business and Social Responsibility (BSR) Mills and Sundries working
group, the FLA, and AFFIRM, and we collaborate extensively with the Fair
Factories Clearing House (FFC) database. For example, we joined BSR’s
Mills and Sundries working group to expand our third-party partnerships
for greater stakeholder assurance. In total, we audited approximately
50 fabric mills, 40 of which were done internally and 10 of which were
performed by BSR trained third-party auditors.
We are dedicated to engaging and working with industry peers, working
groups and Non-Governmental Organizations (NGOs) to foster and
promote a healthier and safer work environment. We cannot do this work
alone, nor would we want to, so by working together as an industry we can
expedite better working conditions throughout the entire supply chain.
Following are some of the groups we work closely with who have had a
positive impact on our compliance programs. We appreciate all the work
these groups have contributed to not only our programs, but to the entire
apparel industry.
Partnerships
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In addition to adherence to the IPM requirements, VF-owned and operated facilities
are required to comply with the Worldwide Responsible Accredited Production
(WRAP) certification process. WRAP is an independent, non-profit organization
dedicated to lawful, humane and ethical manufacturing throughout the world. Since
2000, WRAP has grown to become the world’s largest factory-based certification
program for the apparel and footwear industry with participation from almost 5,000
factories in over 70 countries.
The WRAP program has 12 stated principles that aim to ensure that factories produce
goods under lawful, humane and ethical conditions. These principles, which prohibit
forced and child labor and call for the right to associate freely and bargain collectively,
are consistent with those adopted by VF in our Global Compliance Principles
(pertaining to suppliers), as well as those set forth by the International Labor
Organization.
In order to become WRAP-certified, individual factories must apply to WRAP, and
then they are given a self-assessment handbook explaining WRAP’s principles and
procedures. After the factories document their adoption of these principles, they
notify WRAP that they are ready to be monitored. WRAP then authorizes the factories
to hire independent monitors from a pre-approved list.
A factory has six months to submit the evaluation report to WRAP with a favorable
recommendation. During the one- or two-year certification period, all facilities,
especially those that needed a second audit, are subject to unannounced inspections.
WRAP Principles and Certification
“VF and Worldwide Responsible Accredited Production (WRAP) have enjoyed
a tremendous partnership since its inception in 2000 and the organization’s
principles are fully aligned with VF’s commitment to ensuring ethical standards
of operation across all VF-owned and licensed factories. WRAP and its
extensive membership have been integral to our efforts up and down the
supply chain to establish best practices and hold all facilities that VF engages
to lawful, humane and ethical production.”
Candace S. Cummings, Vice President-Administration & General Counsel,
VF Corporation and member of WRAP’s Board of Directors
VF was heavily involved in the development of WRAP in the late 1990s and
has been a strong supporter since. Candace S. Cummings, VF’s Vice President
— Administration, General Counsel and Secretary, has been a member of
WRAP’s Board of Directors since its inception. VF accepts WRAP as meeting
its factory compliance requirements and encourages all factories it sources
from to seek WRAP certification. In addition, VF has been an active partner of
WRAP working toward the mutually desired goal of continuously improving
social audit quality and standards. By conducting joint audits, independent
verification audits at WRAP-certified factories and through regular
communications, VF and WRAP have helped each other ensure the high
factory compliance standards they uphold are being properly maintained.
We use WRAP for our owned and operated facilities, of which 31 out of 32 are
WRAP certified. Our new facility in Egypt has yet to undergo the certification,
but in 2012 we plan to implement the Ideal Plant Model and pursue WRAP
certification there. We also accept WRAP certification, as well as the Social
Accountability International 8000 certification, for contracted facilities.
The WRAP certification levels are as follows:
• Platinum
Factories that have a clean history and have been WRAP certified for
at least three consecutive years. A Platinum rating allows for two years
between audits.
• Gold
Standard WRAP certification. Facility is audited annually.
• Silver
Similar to VF’s “Accepted to be Upgraded” rating, with minor violations
requiring internal follow-up, which occurs every six months until Gold status
is achieved.
For more information on WRAP, please visit www.wrapapparel.org.
For more on SA8000, please visit www.saasaccreditation.org/certSA8000.htm
VF Contracted Facilities (WRAP and SA800 Certified)
34 | 2011 Global Compliance Report | Global Compliance Framework
WRAP Platinum 76WRAP Gold 159WRAP Silver 14SA8000 31
Our compliance process is complemented by our engagement with the Fair Labor
Association (FLA). Many colleges and universities that want assurance that products
bearing their names are produced under fair working conditions are affiliated with the
FLA. These schools require all of their licensees to participate in the FLA program.
Three of our brands — JanSport®, Lee Sport® and Majestic® — produce college goods
with college logos, and VF is a “Category B” member of the FLA with respect to
these brands.
Every quarter, licensees that are FLA Category B members, such as VF, are required to
submit a list of facilities that manufacture products under license from FLA-affiliated
schools. In our case, we submit a list of the factories that produce JanSport®, Lee
Sport® and Majestic® branded products — typically 45 to 50 factories. The FLA then
audits five percent of the factories on this list.
These facilities are required to comply with the FLA workplace code of conduct
and internal company monitoring as well as agree to be inspected by accredited
independent external monitors. The FLA also issues a public report every year on
its members’ implementation of their standards and the remedial steps taken,
where necessary.
For more information on the FLA, please visit www.fla.org.
FLA MembershipIn 2006, we made changes to our contractor database. We replaced our aging
Compliance Monitoring System (CMS) with a web-based interactive system called the
Fair Factories Clearinghouse (FFC). The CMS database had served us well over the
years but the technology could not keep pace with the accumulated volume of audit
reports, factory photographs and signed codes of conduct. We took great care to
ensure the data from our old system was incorporated into the new FFC database.
The FFC is a non-profit organization that provides an audit sharing platform for global
brands, with approximately 20 companies sharing a factory database that includes
over 30,000 factory names and addresses. Each member company is responsible
for maintaining its group of contractors, while the audit details and factory history
remain restricted from other members. However, if another member company wishes
to engage a factory that is already in the system, it can contact the fellow member
that is already active with a factory and ask them to share audit reports. VF has
found the other member companies to be receptive to the Sharing Platform, which
has the potential to significantly reduce the number of audits and the resulting audit
fatigue of contractors. Another benefit of the FFC database is the ability to store
virtually unlimited amounts of data which can be used to track trends and support the
reporting of statistical data.
So far, FFC members have collaborated with up to eight members in the audit of
the same factory. Commonly, in order to become collaboration partners, members
establish a “comfort level” with each other; this includes obtaining deeper knowledge
about each other’s policies and practices. Typically, members must also agree on a
sufficiently inclusive audit scope when collaborating. VF chooses partners that have
similarly comprehensive audit principles.
VF is the leader in sharing its visits for forthcoming audits in its factories. VF also
trains its auditors to share the out-of-compliance issues from audits of factories
to the Sharing Platform as a reference for other members.
For more information on FFC, please visit www.fairfactories.org.
FFC Database
36 | 2011 Global Compliance Report | Global Compliance Framework
Oversight of the VF Audit Process
The director of factory compliance and his auditing staff report to Scott Moree, VF’s
Vice President, Internal Audit, to ensure that the factory audit process is conducted
on an objective basis. Each quarter, a report summarizing the results of factory audits
is presented by the VP, Internal Audit and to the Audit Committee of VF’s Board of
Directors for their review and consideration of risk management matters.
The Contractor Audit Procedure
A typical audit can last anywhere from six hours to two days, depending on the size of
the factory and the number of workers employed at the location. The auditor begins
the audit with an opening meeting with the factory manager or his representatives to
review the audit process and the Global Compliance Principles.
The actual audit includes a thorough review of the facility for Health and Safety,
Factory Compliance and Environmental issues. Factory records involving payroll,
operating licenses and employee personnel records are examined for legal compliance
with local laws. Plus, randomly selected employees are interviewed — in a private
and safe environment without the presence of factory managers or supervisors —
to evaluate working conditions at the facility.
In situations where VF is producing goods under license for another brand, the VF
auditor may be required to gather additional information on behalf of the licensor. In
certain countries, the licensor may insist that an independent monitor of their choice
accompany the VF inspector on the audit. Factories producing college-branded
goods may be subject to unannounced audits by the Fair Labor Association (FLA).
If the factory denies the auditor access to the building, fails to provide requested
documents, or refuses to allow employee interviews, the factory is automatically
rejected. In addition, VF will not, under any circumstances, tolerate any attempt to
influence the outcome of an audit — either through a cash payment, gifts or any other
methods. Any such attempt will result in the automatic rejection of the factory. For
example, throughout Asia the very first thing an auditor presents to a factory is an
Anti-Bribery Statement that must be signed prior to the audit. This ensures that the
factory understands that there is zero tolerance for attempted bribes. In addition,
follow-up audits are performed by different auditors to ensure accountability.
The VF Audit Process
At VF, we have made a commitment - to ourselves, to our customers and to our
suppliers — that every item of apparel and footwear we make, or that we license others
to make, will be made in factories that conform to our Global Compliance Framework.
At the end of an audit, a closing meeting is held between the factory representative
and the VF-authorized auditor, at which time the factory representative is advised
of any problems noted during the audit. If problems are noted, the VF-authorized
auditor reviews a Corrective Action Plan (CAP) with the factory representative; the
factory then has 90-180 days to implement the CAP. Depending on the severity of the
problems, a follow-up audit is scheduled 90-180 days from the day of the initial audit
to ensure that the CAP has been implemented. The factory has three opportunities
to successfully implement the CAP and pass the audit with an “Accepted” rating.
Some factories that have improved from an “Accepted to be Upgraded” rating to an
“Accepted” rating have gone on to have long-term relationships with VF.
The development and implementation of a Corrective Action Plan (CAP) is
one of the final stages of the audit procedure, if problems are noted within
a factory. Plans vary by factory and audit, but each provides a prescriptive
approach for addressing a range of issues within a factory so that it remains
fully in-line with VF’s Global Compliance Principles.
Examples of actions detailed in a CAP could include improving chemical
storage procedures, increasing workers’ lunch and dinner breaks, securing
appropriate permits from local governments or installing improved or more
efficient equipment.
Following the introduction of the official CAP, a factory must provide
initial feedback within the first 30 days. Factories have 90-180 days to
fully implement the CAP, providing VF auditors with a clear and specific
description of the actions taken and supporting documents and/or pictures
for further verification.
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Timing of Audits
It is VF policy to monitor every facility that is involved in the manufacture of a VF-
branded product and brands for which VF is licensed to produce. This includes all
cutting facilities, sewing plants, screen printers, embroiderers, laundries and packaging
locations. Audits also encompass raw material suppliers for knit and woven fabrics.
No production can be performed in a facility until a factory audit has taken place.
Production includes samples that are regularly produced at the same location as well
as bulk orders. Violation of this policy can result in the termination of any existing
contracts or licensing agreements.
New suppliers must be identified to the VF Compliance Office at least six weeks prior
to the anticipated start of production. On average it takes three to four weeks to
schedule and execute an initial factory audit.
Factory audits will be conducted by a VF Compliance Auditor or by an accredited
third-party audit company. The facility manager and any associated agent will be
notified prior to the audit.
Apparel and footwear manufacturing cannot begin until the VF Terms of Engagement
have been signed and the facility has successfully passed an initial audit. Violation of
the Terms of Engagement can result in the termination of existing contracts, purchase
orders and/or apparel licensing agreements. After the initial audit, our policy is to
inspect every factory a minimum of once per year for the duration of the relationship
with VF.
Exceptions to the Supplier Audit Process
In certain limited situations, VF is willing to grant partial exemptions from our supplier
audit process. These cases are as follows:
Outside Certification
Factories may be exempted from a VF supplier audit if they are currently certified
by an internationally known factory certification program, such as SA8000
(sponsored by Social Accountability International) or Worldwide Responsible
Accredited Production (WRAP).
To qualify for an exemption, the supplier must furnish VF with the letter of
certification clearly showing the program name, factory name and address,
registration number, and the certification expiration date. We do not accept
letters of certification from other manufacturers or retailers.
VF may perform random audits to validate the effectiveness of these outside
certification programs.
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New Acquisitions
Suppliers, whether involved in direct or licensed production, that have a relationship
with VF as a result of an acquisition by VF must be audited and submit a signed
Terms of Engagement within 12 months of the acquisition. VF will organize a training
session within 60 days of the acquisition in order to clarify compliance requirements
and begin the process of preparing suppliers for the initial audit.
Due to the challenges of transitioning into the VF compliance program, factories
that receive a “Rejected” status after the initial audit are given an extra three months
to achieve the “Accepted to be Upgraded” level. During this three-month period,
the affected VF brand(s) will be able to continue to place orders with the factory.
However, if the factory fails to be upgraded in the re-audit, no further orders may
be placed.
In our last report we acknowledged that, from a compliance perspective, we had not
done a good job of rapidly integrating new brand acquisitions into the VF portfolio.
Up to that point we had assumed that new acquisitions would have a fully compliant
supplier base that would be up and running from day one. We have now implemented
a program whereby each acquisition is followed by a 60-day introductory period.
During this 60-day period we contact the new brand and explain the VF factory
compliance program. We provide program literature, access to our factory database
and we conduct introductory seminars for suppliers where appropriate, and at the end
of the 60-day period we begin to audit each of the new suppliers. Any rejected facility
is given three months to reach the level of “Accepted to be Upgraded.”
Audit of Supplier Facilities
Every supplier facility that manufactures apparel or footwear for VF and every
supplier facility that manufactures for our licensees is audited for compliance with
the Global Compliance Principles. We recognize four different categories of supplier
facilities that are subject to VF’s supplier audit process:
• Cutting, manufacturing, finishing and shipping facilities, embroidery, screen printing and laundry facilities. All primary suppliers of VF merchandise
and VF-licensed apparel or footwear must sign the VF Corporation Terms of
Engagement and pass a factory audit prior to the placement of an order for VF
apparel or footwear. A list of all subcontractors engaged in embroidery, screen
printing or laundry activities must be presented to VF prior to the placement
of any order for production of VF apparel or footwear. Each facility will be
required to sign the VF Terms of Engagement and will be audited. Although a
determination to audit the factory will depend upon the country of origin and
the volume of production, most such facilities are, in fact, audited.
• Licensees. Each licensee must present a list of its suppliers to VF prior to the
placement of any order for the production of VF-licensed apparel or footwear.
To be eligible to start production of VF licensed apparel or footwear each facility
must sign the VF Terms of Engagement and pass a factory audit.
In prior years we did not do a credible job of keeping track of our licensee
suppliers. VF’s compliance policy states that all licensee factories must be held to
the same standard as contractors in VF’s supply chain. Each licensee is responsible
for reporting active factories to its respective VF brand or coalition. In 2010,
we conducted a webinar to educate all VF licensing managers and compliance
personnel with regard to reporting standards for licensee suppliers. Embedded in
the webinar were a new set of guidelines for reporting protocols, frequency and
penalties for non-compliance. Also, our licensing community generally includes
non-apparel or footwear items such as furniture, rugs, eye glasses, wrist watches,
umbrellas, etc. In many cases, we found that factories in these non-apparel
or footwear industries had never been subjected to a compliance audit and
consequently failed our inspection. While still enforcing critical issues such as child
labor, forced labor and minimum wage, we have expanded the time parameters
for non-apparel suppliers to become fully compliant. If a factory has non-critical
issues, and is rated as “Accepted to be Upgraded,” we will give them 12 months
before a follow-up audit is required, instead of the customary three to six months.
• Facilities that manufacture promotional items. Promotional items include
items given to retailers, customers and employees, such as key chains, coffee
mugs, pens, umbrellas and similar products. The manufacturer of such items must
present a list of suppliers to VF and sign the VF Terms of Engagement. Suppliers
may be randomly selected and audited at the discretion of VF.
• Raw materials. Raw materials are component materials that are commercially
purchased with no VF brand identity, such as fabric, thread, and blank tee shirts,
and are out of the scope of VF’s factory audit process. An exception to this policy
would be a vertical operation where the raw material is manufactured at the
same address that the final assembly of VF branded apparel or footwear takes
place. Such a facility would require a full audit. As described previously, our new
partnership with BSR is expanding our audit process of fabric mills. Facilities that
manufacture commercially-purchased products and raw materials are not subject
to VF’s factory audit process. These include the following:
• Commercially-purchased products. Commercially-purchased products are “off
the shelf” products purchased by VF for resale. Such products include industrial
work shoes, caps, jackets and similar items sold as part of uniforms. Suppliers of
these products must sign the VF Terms of Engagement, acknowledging that their
suppliers are compliant with applicable laws and regulations regarding workers’
rights, health and safety. These factories are not audited by VF.
42 | 2011 Global Compliance Report | Global Compliance Framework
VF Corporation recognizes that many of our suppliers benefit from training —
both in understanding our compliance requirements as well as in developing their
own procedures to meet these requirements. We either conduct these training
sessions ourselves or hire independent contractors to do so.
For example, we used Bureau Veritas, an international social auditing firm, to build
employee relationship management skills in facilities in El Salvador. Also, after we
acquire a company, we hold training sessions for suppliers to the newly-acquired
company.
Before we begin working with a supplier, we introduce VF’s Global Compliance
Framework and Factory Audit Process to the facility’s management team. Key
suppliers that are having problems meeting our compliance requirements are offered
the opportunity to receive training and support from VF auditors or independent
consultants, provided that they demonstrate a commitment to meeting the goals set
forth in our Global Compliance Framework. If they accept the offer, VF works with the
supplier to assess working conditions and develop a training program to remediate the
identified problems. VF policy dictates that purchase orders can be placed with this
supplier only upon notification from the trainer that a program has been established.
A final review is conducted by VF auditors at the conclusion of the training to
ensure compliance.
All VF associates involved in the procurement of VF merchandise are responsible for
the distribution of the VF Global Compliance Principles to authorized suppliers, agents,
licensees and factories. In addition, VF requires the Global Compliance Principles to
be posted in all major workplaces and translated into the native language(s) of
the associates.
Since our last report we have made significant progress in providing training for our
factory auditors, VF associates, and outside contractors. All of VF’s factory auditors
are trained and certified to the standards of the International Register of Certificated
Auditors (IRCA). This is an organization that was founded in 1984 in the U.K. to
establish and monitor British standards. Over the years the organization has expanded
to train auditors worldwide in many different areas including the ISO program. To
date, IRCA has certified over 35,000 auditors in 150 countries. Each coalition provides
regular training sessions for key employees involved in sourcing and compliance,
while we periodically set up training sessions for our suppliers in critical areas. In 2010,
we conducted nine supplier training sessions: India (2), China (5), Thailand (1) and
Vietnam (1), which involved 193 key suppliers. Topics included water treatment, payroll
calculations, and health and safety.
Training
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At the completion of each factory audit a rating is awarded to each facility. If the audit
is conducted by a VF-employed auditor, the factory receives a rating of “Accepted,”
“Accepted to be Upgraded” or “Rejected.” If an independent audit company conducts
the audit, the factory receives only the audit report and CAP from the auditor; a
rating is assigned after a certified VF compliance auditor reviews the audit report. All
factories will receive a written notification of the results within seven to 10 working
days of the audit.
The Three Ratings:
Accepted
A factory is rated “Accepted” when a thorough audit results in no major outstanding
safety, health or labor issues. Any factory that receives an “Accepted” rating is
certified to produce VF merchandise or related licensed products for a period of 12
months, at which time an annual audit is necessary to maintain an “Accepted” rating.
In certain cases the certification period can be extended to 18 months. A factory can
qualify for this extended certification period if it has a strong history as a compliant
facility, has an internal support structure that can sustain a compliant environment or
is located in a country where conformity with the local law is closely monitored. Such
extensions are granted at the discretion of VF.
Accepted to be Upgraded
If the factory has some minor safety, health, or labor issues, it is given a rating of
“Accepted to be Upgraded.” While the factory is authorized to produce VF or related
licensed products, VF requires that the problems will be corrected in a timely manner
and a follow-up audit will be scheduled within three to six months depending upon
the severity of the issues. If the problems are corrected to VF’s satisfaction, then
the status of the factory will be elevated to “Accepted.” If the factory has made no
attempt to address the problems at the time of the third visit, the factory will be
downgraded to a “Rejected” status.
A factory will receive this rating if it is generally in compliance but certain safety,
health or labor issues are discovered during the course of the audit. The types of
issues that would result in this rating include but are not limited to: missing exit signs,
incomplete personnel files (including age verification and signed work contracts),
obstructed fire-fighting equipment or exits, occasional excessive working hours
and inconsistent payment of overtime. A factory will only be rated “Accepted to be
Upgraded” if the factory has committed to correct the problems in accordance with
the applicable CAP.
Facility Ratings The VF Audit Process
12 Month Annual Audit
Proposed Factory
No Orders
Orders Placed
90-Day Follow-Up
90-Day Follow-Up
Accepted
Areas of Improvement
Orders Placed
Orders Placed
Rejected
Non-Compliance Resolved
Non-Compliance Resolved
MajorNon-Compliance
Areas ofNon-Compliance
No Areas of Non-
Compliance
No Progress Situation
Deteriorated
No Progress Situation
Deteriorated
Accepted to be Upgraded
Accepted to be Upgraded
Factory Inspection
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A factory is expected to remediate the items on the CAP prior to the follow-up audit.
Every factory with this rating has three chances to achieve the “Accepted” level. If
after the third audit the factory has not attained this level, it is dropped to the status
of “Rejected” (discussed below). If a factory is rejected, VF policy dictates that open
purchase orders can be finished and shipped, but no further orders can be placed
with the facility. In select cases, when a factory straddles the line between “Accepted”
and “Accepted to be Upgraded,” or when the CAP can be easily completed and
corroborated with the aid of photographs and documents, the follow-up audit period
can be extended — at the discretion of VF — to six months.
In our 2005 report, we acknowledged that for a variety of reasons we were not
fulfilling the obligation to do a return audit within the three to six month timeframes.
Since 2005, we have increased our global audit staff, introduced an audit scheduling
function to our systems platform and have included audit follow-up as a group
objective that is tied to compensation. We now have the ability to track actual verses
scheduled audits and for the last quarter of the 2010 reporting year we achieved a
follow-up rating of 93% for on-time audits.
Rejected
If serious safety, health or labor issues are found at a factory it is rated as “Rejected.”
Incidents of child labor, the use of involuntary or forced labor, excessive working
hours, incorrect overtime compensation, locked emergency exits, physical or verbal
abuse, attempted bribes or falsified records are automatic grounds for rejection. Other
reasons for rejection could include an accumulation of certain types of less serious
violations, a history of wage violation or non-cooperation of factory management,
such as denial of access to auditors. In these instances, the factory is not authorized
to produce VF or related licensed products until the issues are fully resolved.
If, at a later date, the factory feels that it has taken corrective action to merit another
audit, we will reconsider the facility for production and conduct another audit. If
a factory receives two consecutive “Rejected” ratings, no further audits can be
conducted until a waiting period of 12 months has elapsed.
If a rejected factory is used for VF or related licensed production, or if a factory fails
to follow through on agreed upon facility upgrades, VF will cancel any outstanding
contracts or licensing agreements.
At the end of the audit the factory manager will be verbally advised which status his
facility has attained. He will also be presented with a written list of action items for
any irregularities that have been found during the audit. After seven to 10 working
days the factory manager and any associated agent will be mailed a detailed factory
evaluation report.
Due to political, environmental and human rights issues, there are certain countries
that are deemed unacceptable for the manufacture of VF products. This is a
continually changing situation due to legal and political shifts. Currently, U.S. law
prevents trade with Cuba and Myanmar (Burma), and U.S. State Department
permission is required for trade with Iran, North Korea and Sudan. In addition, due
to ongoing issues surrounding the use of child labor in cotton fields, VF does not
authorize any sourcing from Uzbekistan.
It is VF’s intent to treat all suppliers in a fair and honest manner, and to build
a foundation for a long-term relationship, so we will help suppliers reach VF’s
manufacturing standards to the best of our abilities.
48 | 2011 Global Compliance Report | Global Compliance Framework
2010 VF-Owned Manufacturing
Philippines & Australia
North America
South America
Central America & Caribbean
Nicaragua (2)
Argentina (2)
Chile (2)
Mexico (16)
United States (5)
Honduras (2)
201 factories / 165 audits
23 factories / 25 audits92 factories / 119 audits
97 factories / 95 audits
South America
Nicaragua (2)
Mexico (16)
United States (5)
Honduras (2)
North America201 factories / 165 audits
Philippines & Australia23 factories / 25 audits
92 factories / 119 audits
VF Manufacturing and Audits by Region
VF-Sourced Manufacturing Facilities and Audits**Audits do not include outside certifi cation (SA8000, WRAP)
Chile and Poland facilities were closed at the end of 2010
Europe
Middle East / North Africa
Northeast Asia
Southeast Asia
South Asia
Sub-Saharan Africa
Turkey (1)
Poland (1)
Egypt (1)
77 factories / 93 audits
47 factories / 64 audits
248 factories / 289 audits
160 factories / 197 audits
489 factories / 722 audits
23 factories / 16 audits
50 | 2011 Global Compliance Report | Global Compliance Framework
The majority of our audited facilities receive “Accepted” or “Accepted to be Upgraded”
ratings after inspection. As described above, those facilities that do not meet our
standards are given a “Rejected” rating, at which time we terminate our relationship
with that supplier. Listed below is an overview of the components of the
compliance audit:
• Introductory meeting with facility management
• Facility walk-through
• Auditing the personnel records
• Auditing the time records
• Auditing the payroll
• Reviewing the policies and procedures
• Interviewing employees
• Audit recap with management
• Follow-up
As the accompanying chart illustrates, our supplier audits do reveal a variety of
violations of our Global Compliance Principles at those facilities that received
“Rejected” and “Accepted to be Upgraded” designations. While these violations are
distributed across all regions in which we operate, certain violations are more common
than others — and certain regions are home to the greatest number of facilities where
code violations are detected. The numbers show frequency of violations found, rather
than severity of violations, and give an overall sense of the pattern of violations.
As we described earlier, we will work with a supplier for a period of time to allow
them to improve their compliance if they demonstrate a commitment to improve.
However, we will not rate a factory as “Accepted” until it complies with all of our
Global Compliance Principles.
The following chart provides samples of defects found by region during 2010. The
most common overall violation we observed in our supplier audits is a failure to limit
work and overtime hours to 60 hours per week, followed by a lack of emergency
evacuation drills. In addition, we have seen a failure to comply with legally mandated
minimum wage or prevailing wage standards; a tendency among suppliers to ignore
the labor, health and safety laws of the countries in which they are located; and to
not properly compensate their employees for overtime. However, we also often find
factories eager to do business with VF and willing to upgrade their practices and
comply with our requirements.
Audit Defects by Region
52 | 2011 Global Compliance Report | Global Compliance Framework
General PrincipleDoes the facility comply with all applicable laws of the country in which they are located?
Hiring Practices
Wages and Hours
Worker Management Communication
Working Conditions
Treatment of Workers
Aggregate Latin America North America Southeast Asia Europe South Asia Paci�c
Africa
China
Does the facility obtain and retain proof of age for each employee?
Does the facility comply with juvenile / young worker regulations?
Does the facility have proper voluntary overtime practices? Is forced labor not allowed?
Does the facility utilize any improper employee deposits or withholding payment practices?
Does the facility treat employees with respect and dignity?
Does the facility respect women's rights?
Are employee records securely maintained on-site?
Are workers informed of VF's Compliance standards?
0 - 10%
10 - 25 %
25 - 50%
>50%
EnvironmentHas the facility documented applicable national and local laws and regulation relating to the environment?
Does the facility comply with all environmental permit requirements?
Is there proper storage and management of solid waste?
Is wastewater treated either onsite or offsite?
Are air emission sources equipped with pollution control devices?
Are workers allowed to join or form worker's organizations without penalty?
Does the factory have an employee-management communication system?
Does the facility comply with legally mandated minimum wage standards or the prevailing wage, whichever is higher?
Are all employees receiving at least the minimum wage?
Are employees properly compensated for all overtime?
Are accurate time records maintained for employees?
Does the facility provide an understandable wage statement?
Does the facility keep regular working hours and days?
Is a day of rest allowed in each seven day work period?
Does the facility limit hours worked to 60 hours on a regular basis?
Are first aid supplies available?
Are emergency evacuation plans posted?
Can alarms be heard throughout the factory?
Are emergency evacuation drills conducted?
Are emergency exits adequate?
Are exits unlocked and kept clear?
Are aisles kept clear of obstructions?
Is emergency lighting in place?
Are fire detections and firefighting equipment installed?
Are fire extinguishers available and clearly marked?
Is machinery equipped with safety devices?
Do employees use appropriate protective equipment?
Is the workplace free from electrical / mechanical hazards?
Is potable water provided with individual drinking containers?
Is work surface lighting sufficient?
Are sanitary toilet areas available in sufficient quantity?
Does the dormitory have sanitary and sufficient toilets and showers segregated by gender?
Are sanitary canteen facilities provided?
Are hazardous and combustible materials stored securely and safely disposed of?
Are Material Safety Data Sheets maintained?
Are heavy machinery inspections conducted?
Audit Defects by Region
54 | 2011 Global Compliance Report | Global Compliance Framework
The colors
indicate the
level of defects
found in our
audits
We are proud of the work VF has accomplished with our global compliance program
and the progress achieved throughout the management of our supply chain. Even
though we set forth lofty goals in our last report, most have been met and surpassed,
as have been described in various sections throughout this report. As we look to the
future, there are many more challenges that we face due to the evolving regulatory
landscape, changes in the global economy and the expanded complexities of supply
chain management, along with the resource scarcities and environmental challenges
developing throughout the world. Moving forward, we are dedicated to continually
improving in the following areas.
Continue dedicated work with partners, brands and associations to evolve our
factory compliance program. No longer can factory compliance be managed by a
single brand, as many industry-wide issues require continued collaboration. For this
reason, our next report will be a fully integrated Corporate Social Responsibility (CSR)
report addressing the environmental, social and financial impacts of our business,
expected to be released in 2014.
Track, measure and communicate key performance indicators. We intend to use
the Global Reporting Index — the global standard for sustainability reporting — to
track key performance indicators. This will require a greater level of stakeholder
engagement throughout our entire value chain, including industry peers, wholesale
customers, NGOs, regulatory agencies, suppliers, associates and customers. Reporting
to this standard will require a deeper level of supply chain oversight and review —
something we are committed to expanding in light of the extensive complexities
in our industry.
Adopt consistent and stringent global standards to streamline the audit and
compliance process throughout the supply chain. While we have always maintained
high standards with our Global Compliance Principles and the Ideal Plant Model, a
more complex and globalized supply chain requires greater collaboration with other
brands and companies, in order to avoid confusion from suppliers and customers.
Therefore, we will continually adopt best practices established through our industry
peers, while leveraging the experience and best practices of acquired businesses.
More work remains ahead. We take a great deal of pride in what we have
accomplished, but we know there will always be more work to be done. We are
excited about what the future holds for us and our brands, and we look forward
to further expanding our influence to elevate the global responsibility of the entire
apparel and footwear industry.
Looking Forward
56 | 2011 Global Compliance Report | Global Compliance Framework
The social compliance landscape is complex and ever-changing. With almost 2,000
factories used to produce footwear and apparel around the world, it will remain a
constant challenge to encourage the introduction and consistent use of industry-
leading best practices. By working with other industry groups and NGOs, our
programs have evolved greatly over the years and will continue to evolve as our
knowledge expands.
Every day, we are faced with challenges such as factory safety, freedom of association,
sandblasting and animal husbandry. We face these issues with the values we put forth
for our company and try to work toward a fair and just solution for all parties. Below
are some of the bigger issues we faced recently and how we are responding. For more
information please visit our website, www.vfc.com, where we will continue to update
our approach to these and other issues as they arise.
Sandblasting:
The sandblasting of jeans has become a concern as improperly protected operators
using silica-based sand can develop silicosis (a respiratory disease caused by inhaling
silica dust).
VF is encouraging its suppliers to ban the sandblasting process from all their
production. When this is not possible, the factory must provide all the necessary
personal protective equipment to the workers involved in this process and they must
be provided with specific health care checks to avoid any damage to their lungs.
In 2010, we committed to eliminate all sandblasting from within our entire supply chain
in our jeans production by the end of 2011. Our production managers have confirmed
that no sandblasting process is used in any of our owned facilities worldwide.
VF joined the International Textile, Garment and Leather Worker’s Federation
(ITGLWF) and other brands and retailers to issue the following Call to Action
urging a ban on sandblasting.
Call For A Global Ban On Apparel Sandblasting
The International Textile, Garment and Leather Workers’ Federation (ITGLWF) and
global apparel buyers and manufacturers issue this joint Call to Action urging an
industry-wide ban on the practice of sandblasting in the garment industry.
Apparel sandblasting involves projecting fine sand with compressed air to create a
worn look on denim and other garments. Sandblasting can be extremely damaging to
the health of workers if proper safeguards are not followed, and can lead to a disabling
and potentially fatal lung disease called silicosis.
In July 2010, after the impact of sandblasting on workers’ health had come under
scrutiny in Turkey, the ITGLWF called for a ban on this process. The ban is an important
step toward ensuring that no worker — in any garment factory — faces the threat
associated with exposure to crystalline silica.
VF on the IssuesIn September 2010, as a commitment to the health and safety of workers across the
apparel industry, Levi Strauss & Co. and Hennes & Mauritz AB (H&M) became the
first to implement a global ban on sandblasting in their supply chains. In so doing,
these companies went beyond the ban which the Turkish Ministry had imposed within
Turkey and extended the ban to all operations globally. Since then a number of other
leading brands and retailers — such as Aurora Fashions, Bestseller, C&A, Carrefour,
Esprit, Inditex, Karen Millen, and New Look — have also announced the elimination of
sandblasting in their supply chains.
The aim of this Call to Action is to ban sandblasting throughout the global garment
industry. Signatory companies agree to:
• Ban the practice of sandblasting throughout their supply chains including but not
limited to the use of aluminium oxide, aluminium silicate, silicon carbide, copper
slag and garnet for abrasive blasting;
• Work with their suppliers in a transition towards alternative methods, after having
established the risks and their means of control;
• Take the necessary measures to ensure that the ban is effectively applied
throughout their whole supply chain.
This Call to Action is signed and supported by the ITGLWF and the following brands
and retailers:
• Aurora Fashions
• Bestseller
• C&A
• Carrefour
• Esprit
• Hennes & Mauritz AB (H&M)
• Inditex
• Karen Millen
• Levi Strauss & Co
• New Look
• VF Corporation
Bangladesh Fire
On December 14, 2010 a fire at one of our contractors, That’s It Sports Wear in
Bangladesh, tragically resulted in 29 deaths and many injuries.
While the final fire investigation report has not yet been made available, it appears
that a short circuit in a breaker box on the 9th floor was the cause of the fire. A
number of workers taking lunch in a break area on the 10th floor did not, or could
not, evacuate as necessary.
58 | 2011 Global Compliance Report | Global Compliance Framework
To prevent these types of accidents from happening, VF audits include a wide
variety of questions designed to ensure that our contractors are safe places to
work. Specifically, the audit questions we ask include:
• Have personnel been trained on safety and security issues?
• Is there a program for fire protection/prevention?
• Does the facility have emergency evacuation diagrams posted in conspicuous locations in the facility in the native language(s) of the workers?
• Can the emergency / evacuation alarm be heard in all areas of the factory?
• Does the facility conduct fire/emergency evacuation drills at least twice a year? If “Yes,” are there records noting date and details?
• Does the facility have an adequate number of properly located and clearly marked emergency exits available?
• Are exits easily accessible, kept clear, and kept unlocked during working hours?
• Are aisles kept clear from obstructions at all times?
• Are emergency lights placed above exits and stairwells?
• Is adequate fire-detection and fire-fighting equipment installed in all areas?
• Are appropriate fire extinguishers available, accessible and clearly marked?
• Are manual fire extinguishers regularly inspected and marked on tags?
• Do the employees know how to use fire-fighting equipment?
• Is the local fire department acquainted with the facility?
60 | 2011 Global Compliance Report | Global Compliance Framework
Since the fire we have been working with the other brands that had production in
this facility to ensure that all legally required benefits for the deceased and injured
have been administered. The stakeholders have contributed more than $500,000 to
a humanitarian fund for the deceased families and injured workers. In addition, the
brands ensured that these families and workers will receive:
1. Full coverage of funeral costs of the deceased workers
2. Full coverage of medical care - provided by private hospitals for the critically injured
3. Full salary for employees under medical care for injuries incurred during the fire
4. Full salary to families of deceased workers through the time of the compensation payment
5. Offers of modified work positions for returning injured workers based upon post-recovery capabilities along with supportive counseling
6. Commitment to payment of education costs for the children of deceased workers
7. Employment opportunities for family members of the deceased workers
To further fire safety opportunities in Bangladesh, we have:
1. Expanded our electrical training for our Asia Compliance Auditors
2. Met with our contractors in Bangladesh to assure their commitment to maintaining safe working environments
3. Worked with other brands in producing safety videos for Bangladeshi workers
4. Made plans to expand our training efforts to include our contractors’ plant electricians, plant safety committees and operators as well as conducting electrical reviews of our contractors
In addition, we have created a policy that has been communicated to our direct fabric suppliers:
For more information and updates on these issues, please visit
www.vfc.com/corporate-responsibility
VF Corporation: Policy on Cotton Fiber Sourcing from Uzbekistan
There have been ongoing concerns regarding the use of government backed forced
child labor during the cotton picking season in Uzbekistan. Uzbekistan is the third
largest exporter of cotton in the world and responsible for approximately 10% of
world cotton trade. As a result, VF has been participating in a coalition with other
leading brands and retailers, industry associations, socially responsible investors and
non-governmental organizations to raise awareness of this very serious issue and to
convince the Uzbekistan government to eliminate this practice. Until this matter is
resolved, we are asking all VF vendors and licensees to cease sourcing cotton from
Uzbekistan.
We understand that the cotton supply chain is complex and that tracing the origin
of cotton in finished products is very difficult. However, we are asking our vendors
and licensees to make their best efforts to trace their cotton sources and ensure that
Uzbek cotton is not used in any VF product.
VF and individual brands may take a more concerted effort to request cotton sourcing
information from suppliers and/or proof of due diligence of raw material country of
origin in order to further pursue this matter.
We greatly value your partnership in this endeavor and look forward to communicating
with you on this issue and others in the future. Thank you for your cooperation with
our efforts.
62 | 2011 Global Compliance Report | Global Compliance Framework
We, the undersigned companies are working to ensure that forced child labor does not
find its way into our products. We are aware of reports documenting the systemic use
of forced child labor in the harvest of cotton in Uzbekistan. We are collaborating with
a multi-stakeholder coalition to raise awareness of this very serious concern, and press
for its elimination.
As a signatory to this pledge, we are stating our firm opposition to the use of forced
child labor in the harvest of Uzbek cotton. We commit to not knowingly source
Uzbek cotton for the manufacturing of any of our products until the Government
of Uzbekistan ends the practice of forced child labor in its cotton sector. Until the
elimination of this practice is independently verified by the International Labor
Organization, we will maintain this pledge.
(The above was compiled through the cooperation of the Responsible Sourcing
Network. More information is available at http://www.sourcingnetwork.org/cotton/)
Uzbekistan Cotton:
As a large consumer of textiles produced with cotton we are well aware of the child labor
issues in the cotton fields of Uzbekistan. As Uzbekistan is one of the world’s largest exporters
of cotton, we have pledged, along with many other brands, the following:
62 | 2011 Global Compliance Report | Global Compliance Framework
We interviewed a number of our auditors from around the globe about their
experiences auditing VF facilities. The following is a sample of select responses
edited for context:
1. What is the value of auditing to the factory?
We believe the value in auditing all owned and contracted factories is to assure
management is providing employees a good working environment regarding
safety, health and security, and that benefits according to contracts and local law
are given to employees. Additionally, it helps reduce the risk of turnover in how VF
sources and manufactures its products.
2. What are your biggest challenges as an auditor?
While there are many challenges we deal with regularly, a major effort is often
needed to ensure the accuracy of record keeping as many factories are becoming
smarter and better enabled to falsify their records. Additionally, while VF has
put significant effort into developing its Global Compliance Principles, Terms of
Engagement and factory oversight, challenges sometimes remain in addressing
and collaborating with factory management to improve issues revealed in the
factory audit.
Another common challenge auditors face in factories across the globe is
convincing management that they need to have a small budget in place for the
Compliance department so programs and training sessions are scheduled and
available to all employees.
3. What do operators think about the audit process?
In our experience, operators have expressed a range of opinions regarding the
factory audit process. In some cases, operators are truthful and forthcoming
when acknowledging issues and utilize the audit team to address inadequacies
and improve fairness. A majority of operators believe the audit process provides
a more safe and healthy working environment that also prevents abuse from
supervisors and top management.
Meanwhile, there is a smaller segment of operators that struggle to balance their
operations with compliance, in which case they often are less truthful and more
likely to try and cover up negative aspects of their operations and view auditors
more as policeman than partners.
Appendix
64 | 2011 Global Compliance Report | Appendix
4. Give an example of a factory that you’ve worked with that made significant progress (a success story).
Lee® Japan’s socks supplier in China is a great example of a factory that made
significant progress to earn an “Accepted” rating. In visiting this factory for its
initial audit in May of 2009, many violations were noted, including underpayment,
excessive work hours, no personnel files and a lack of social insurance.
Nevertheless, factory management was extremely willing and cooperative to make
the necessary improvements and incorporate the actions required as part of the
Corrective Action Plan (CAP). Finally, in January of 2011, during the third follow-up
audit, the factory was successfully upgraded to “Accepted.”
5. Where do you see Compliance in the next five years?
Since enterprises are continuing to strive for increased profits and production,
it becomes even more critical that they continue to take responsibility for their
consumers, employees and environment. As such, compliance — and universal
standards — must become a greater focus for the apparel and footwear industry,
particularly for companies such as VF and the factories it owns and contracts with
to ensure legal and ethical business performance to achieve their social value.
With universal standards for factory compliance, there should also be a self-
assessment tool that helps drive and promote improvements, rather than simply
treating abuses. To promote this improvement, more upfront education and
training is required to bring factories together to collaborate and share best
practices. Ideally, over time and through proper implementation, factories will
become more engaged in shaping and developing the compliance program.
Below is a sample of questions from the VF Facility and Suppliers Acceptance
Program questionnaire. For additional information on VF’s factory compliance and
audit policies and procedures, please visit www.vfc.com/corporate-responsibility.
Principle 1 – Legal and Ethical Business Practices
• Regarding wages and hours, does the facility obtain current information on local
and national laws and regulations?
• Regarding freedom of association, does the facility obtain current information on
local and national laws and regulations?
• Regarding minimum age for employment and related restrictions, does the
facility obtain current information on local and national laws and regulations?
Principle 2 – Child Labor
• Does the facility obtain and retain proof of age for each employee?
• Has the facility verified the employees’ stated age through the interview
process?
• Does the facility comply with juvenile / young worker regulations?
Principle 3 – Forced Labor
• Does the facility issue payment of wages directly to employees?
• Does the facility have service agreements for contract security guards and /
or job descriptions for employee guards that limit their task to normal security
matters such as protection of facility property or security for facility personnel?
• Do employees have freedom of movement that is not impeded except for the
protection of facility property and security of facility personnel?
Principle 4 – Wages and Benefits
• Does the facility have practices to assure employees are compensated consistent
with their terms of employment and in accordance with the local laws and
regulations?
• Does the facility prominently post legal minimum wage rates, benefit policies
and maximum regular and overtime hourly policies in the native language(s) of
the facility workforce and management?
• Are all employees receiving at least the minimum wage?
Facility and SuppliersAcceptance Program Questionnaire
66 | 2011 Global Compliance Report | Appendix
Principle 5 – Hours of Work
• Are facility workers, at the time of hiring, made aware of facility policies and
procedures and legal limitations on the maximum hours of work per day, week,
and month, both regular and overtime, and the maximum number of hours
worked by day and the employee’s acknowledgement?
• Does the facility have, utilize and retain time records that reflect the day and
date the employee worked, the number of hours worked by day and the
employee’s acknowledgement?
• Has the facility defined extraordinary business circumstances?
Principle 6 – Freedom of Association and Collective Bargaining
• Regarding freedom of association, does the facility obtain current information
on local and national laws and regulations?
• Does the factory have a recognized union?
• If yes, what percent of workers are members of the union?
Principle 7 – Health and Safety
• Does the facility have a written and posted safety and security program?
• Have personnel been trained on safety and security issues?
• Does the facility have a Health & Safety Committee including facility workers and
management that conducts regular meetings and keeps meeting minutes?
Principle 8 – Nondiscrimination
• Does the facility have a written, posted policy that fully complies with the
discrimination principle above?
• Has the facility been free of any discrimination charges filed by employees,
regulatory agencies or any outside agency, during the past two years?
• Does the facility communicate the requirements of the principle to third parties
that may recruit and screen applicants on their behalf?
Principle 9 – Harassment
• Is there a facility policy relating to harassment and abuse?
• Has the harassment and abuse policy been communicated to management,
supervision, workers and third party service providers?
• Does the facility encourage employees to report instances of harassment or
abuse through effective communication of the policy and timely resolution of
matters reported?
Principle 10 – Women’s Rights
• Does the facility have a written policy that fully complies with the women’s
rights principle?
• Has the policy been communicated to all employees?
• Are policies in place and benefits provided for maternity leave?
Principle 11 – Subcontracting
• Does the facility subcontract any VF production now?
• Does the facility have a written approval for using subcontractors for
VF production?
• Provide name and address information for all subcontractors used for
production for VF.
Principle 12 – Monitoring and Compliance
• Are employee records maintained on-site and in a safe and secure location?
• Are payroll records maintained on-site and in a safe and secure location?
• Does the factory agree to allow VF representatives to conduct either announced
or unannounced on-site inspections to monitor compliance with VF’s Global
Compliance Standards?
Principle 13 – Informed Workplace
• Does the facility comply with the principle as stated?
• Does the facility have a program that insures employees are aware of the
posted standards?
Principle 14 – Worker Residence (Dormitory)
• Are dormitory residents free to come and go?
• Are sleeping quarters segregated by sex?
• Does the living space per worker in the sleeping quarters meet the minimum
legal requirement and the local industry standard?
Principle 15 – Facility Security
• Does the facility have a written security policy?
• Is a security awareness and training program (documented) in place?
(Including challenging unauthorized persons, the recognition of internal
conspiracies, maintaining cargo integrity, and determining and addressing
unauthorized access)
• Do buildings protect against outside intrusion? (Physical security should include
perimeter fences, locking devices on external and internal doors/window/gates,
and adequate lighting inside and outside the facility)
Principle 16 – Environment
• Has the facility documented applicable national and local laws and regulations
relating to the environment?
• Does the facility comply with all environmental permit requirements (e.g. for
waste water, air emissions, solid waste)
• Does the facility record its energy use? (Note Kilowatt / Unit)
68 | 2011 Global Compliance Report | Appendix
70 | 2011 Global Compliance Report | Appendix