table of contents -...

Table of Contents

Introduction 1PCI Hotline Package Contents 1System Requirements 1Before Installing the PCI Hotline 2

Installing PCI Hotline 3Connecting the Computer 5

Dual-Line Installation 5Single-Line Installation 7

Installing the Driver Software 9Windows 98, 98 SE, and Me 9Windows 2000 11Windows XP 15

Installing the PCI Hotline Software 17Configuring PCI Hotline 23

Changing Windows Default Sound Device 27Placing Internet Calls 29

Placing Calls 29Troubleshooting 31Notices 35

FCC Regulations 35

ii Table of Contents

Introduction

Thank you for purchasing PCI Hotline. PCI Hotline provides you with a quick andeasy way to make inexpensive long-distance telephone calls over the Internet usingyour computer and a regular analog telephone. The PCI Hotline card is a PCI cardthat plugs into an open PCI slot inside your computer and enables you to plug yourtelephone directly into the card. Nice and easy!

You can also set up PCI Hotline so that you can make and receive calls over yourregular telephone line as well. And, you’ll never miss an incoming call–PCI Hotlinewill notify you through a series of beeps to let you know a call is coming throughwhile you’re on an Internet call.

A unique combination of telephony features and connectivity, PCI Hotline bringsthe power of the Internet to help you reduce the cost of long-distance telephonecalls. Simply install the device and associated software and, using your existing tele-phone and Internet connection, you’ll be on your way!

PCI Hotline Package Contents

Your PCI Hotline package contains:

� PCI Hotline card

� Telephone (RJ-11) cable (6 ft.)

� User guide

� Installation CD (includes the PCI Hotline and PC Dialer software)

System Requirements

To use PCI Hotline, you must have:

� An IBM-compatible computer (Pentium-class processor or better) with anavailable PCI slot, 16MB RAM, and a CD-ROM drive

� Microsoft Windows 98, 98 Second Edition (SE), Millennium Edition (Me),2000, or XP installed on the computer

� A touch-tone analog phone and an (optional) analog telephone line

� A LAN, DSL, cable, or modem-based Internet connection

Before Installing the PCI Hotline Card

Ensure the Microsoft Windows CD is on hand during the installation process.Windows may need to copy some files from its own installation CD while installingPCI Hotline. The Windows “Add New Hardware” wizard will determine if these arenecessary. Insert the Windows installation CD when prompted and follow theonscreen instructions.

2 Introduction

Installing PCI Hotline

The first step is to install PCI Hotline into a PCI slot in the computer. To do this,follow these instructions:

1. Turn off the computer and all peripheral devices connected to it.

2. Unplug the computer power cord from the wall outlet.

3. Remove the computer’s cover. Refer to the computer’s user guide for instruc-tions.

4. Remove the screw securing the expansion slot cover behind one of the com-puter’s available PCI expansion slots. Lift out the expansion slot cover, asshown below.

�Caution: Always discharge static electricity before handling PCI

Hotline. Static electricity can be discharged by touching agrounded metal structure or by using any commercially avail-able grounding strap.

➠ Important: Make sure the computer slot chosen is a PCI slot.PCI slots are smaller than ISA slots and nearly always white incolor. ISA slots are generally black in color.

☞ Note: The position of the expansion slots in your computer maydiffer from the illustrations shown in this guide, which depictsthe slots in a vertical position. Regardless of the position of theslots, the installation steps remain the same. Please refer to thecomputer’s user guide for more information about the expansionslot configuration of the computer.

5. Insert PCI Hotline into the available PCI expansion slot. Ensure the card is seat-ed properly before securing it with the screw removed in step 4, as shown below.

6. Put the cover back on the computer.

7. Make sure all power switches are in the off position, and then reconnect thepower cables to the computer and its peripherals.

PCI Hotline is now installed in the computer. Next, connect the computer asexplained in “Connecting the Computer.”

4 Installing PCI Hotline

Connecting the Computer

There are two methods to connect a computer to PCI Hotline. Select the Internetconnection used and follow the directions in that section:

� If using a cable, DSL, or ISDN modem, or have two phone lines in the home(one for the phone and one for the modem), refer to the “Dual-LineInstallation” section of this chapter.

� If using a standard analog modem to connect to the Internet and the phoneis connected through the modem to the same wall outlet, refer to the“Single-Line Installation” section of this chapter.

Dual-Line Installation

To connect PCI Hotline in a dual-line configuration:

1. Ensure the modem being used is connected correctly.

2. Plug the other end of the cable connected to the phone in the port labeled“Phone” on the back of PCI Hotline.

3. Plug one end of the phone (RJ-11) cable included with PCI Hotline in the portlabeled “Line” on the back of PCI Hotline.

4. Plug the other end of the phone cable to a phone wall port. The correct con-nection configuration for using PCI Hotline in a dual-line installation isshown in the figure below.

☞ Note: PCI Hotline must connect to the telephone outlet on thewall in the home or office. If it is not connected, calls cannot bemade unless the computer is turned on, and the phone will notring on incoming calls.

I-Phone Switch

In a dual-line installation, an analog call can come in while the user is on an Internetcall. If this occurs, an audible tone sounds, indicating an incoming analog call.

To answer the call, press the pound key (#) twice on the telephone handset. TheInternet call is placed on hold while answering the analog call.

As long as the first call initiated is the Internet call, the user can freely switch backand forth between the two calls. If the first call was an analog call, and the userswitches to Internet call mode by pressing the pound key twice, the analog call willbe dropped.

6 Connecting the Computer

7Connecting the Computer

➠ Important: The default dial tone for the dual-line installation isan analog dial tone. To place an Internet phone call, press thepound key (#) twice, listen for the Internet dial tone, then dial asusual. (See “Placing Internet Calls” for more information onplacing calls.)

Ring Back Feature

If, when using the I-Phone Switch, the phone is inadvertently hung up while theInternet call is still online, the phone will ring. Answering the phone allows theInternet call to resume.

Single-Line Installation

When using PCI Hotline with a modem that has one RJ-11 connector, the phoneconnected to PCI Hotline cannot make outgoing analog phone calls.

To connect PCI Hotline in a single-line configuration:

1. Plug the other end of the cable connected to the phone in the port labeled“Phone” on the back of PCI Hotline (see figure on the next page).

2. Plug one end of the phone (RJ-11) cable included with PCI Hotline in the portlabeled “Line” on the back of PCI Hotline.

3. Plug the other end of the phone cable to the phone port on your modem. themodem documentation for more details.

� Caution: Ensure PCI Hotline (or the modem through which it’sconnected) is connected to a standard analog phone line.Connecting to a PBX or other digital phone may damage PCI

Hotline hardware.

After connecting the computer, install the driver software as explained in“Installing the Driver Software.”

8 Connecting the Computer

Installing the Driver Software

After physically installing and connecting PCI Hotline, the PCI Hotline driver soft-ware must be installed in the computer. To do this, select the operating used, andfollow the instructions.

Windows 98, 98 SE, and Me

To install the driver software on a computer running Windows 98, 98 SE, or Me:

1. Turn on the computer.

2. As the computer starts up, insert the PCI Hotline Installation CD into the CD-

ROM drive.

3. Windows detects the presence of the PCI Hotline Card, and the “Add NewHardware Wizard” window appears. Click Next.

4. In the next window, select Search for the best driver for your device(Recommended), then click Next.

5. In the next window, select Specify a Location, then click Browse.

6. Another window opens. Navigate to the CD-ROM drive and click “+” next tothe CD-ROM icon.

7. Select Drivers. Click OK, then Next.

8. In the next window, verify the driver location is correct. Click Next to contin-ue, or Back to change the location.

10 Installing the Driver Software

11Installing the Driver Software

☞ Note: If the window shown above does not appear, the “Drivers”directory on the PCI Hotline Installation CD may not have beendetected. If this occurs, click Back to return to the previouswindow and repeat steps 5, 6, and 7.

9. If prompted, remove the PCI Hotline Installation CD from your computer’sCD-ROM drive, insert the Windows Installation CD and follow the directions. Ifnot prompted for the Windows CD, proceed to step 10.

➠ Important: If prompted for the Windows Installation CD and itis not available, the installation cannot continue.

10. The final “Add New Hardware Wizard” window appears. Click Finish

The driver software is installed. Next, install the PCI Hotline software, as explainedin “Installing the PCI Hotline Software.”

Windows 2000

To install the driver software on a computer running Windows 2000:


2. Log in as an Administrator or a user with hardware install privileges. See theWindows documentation for more details.


ROM drive.

4. Windows detects the new hardware and the first “Found New HardwareWizard” window appears. Click Next.

5. In the next window, select Search for a suitable driver for my device(recommended), then click Next.



6. In the next window, select CD-ROM drives, then click Next.

7. In the next window, click Browse, navigate to the root level of the CD, thenclick OK.

8. In the next window, click Next.

9. The “Digital Signature Not Found” window appears. Click Yes.

10. The driver software installs. When the window below appears, click Finish.

11. If prompted to restart the computer, select No. Restart the computer afterinstalling the PCI Hotline software.




Windows XP

To install the driver software on a computer running Windows XP:


2. Log in as an Administrator or a user with hardware install privileges. See theWindows documentation for more details.


ROM drive.

4. The first “Found New Hardware Wizard” appears. Select Install from a list orspecific location (Advanced), then click Next.

5. In the next window, select Search for the best driver in these locations, thenclick the check box next to Include this location in the search.

6. Click Browse, and navigate to the root level of the CD. Click Next.

7. A “Hardware Installation” window appears, warning that the software has notpassed Windows Logo testing. Click Continue Anyway.

8. The driver software installs. When the window below appears, click Finish.

9. If prompted to restart the computer, select No. Restart the computer afterinstalling the PCI Hotline software.



Installing the PCI Hotline Software

The PCI Hotline software installation program installs two applications:, the PCI

Hotline software, and the PC Dialer client software. The PCI Hotline softwareenables communication between the PCI card and the PCI Dialer client software.The Dialer software handles the voice communication and places the call over the

Internet. The PCI Hotline software launches the Dialer software, and both programsmust be running in order to place a call.

☞ Note: The PCI Hotline card must be installed in the computerbefore installing the PCI Hotline software.

To install the PCI Hotline software:

1. Insert the PCI Hotline Installation CD in the CD-ROM drive of the computer.

2. Close all programs running on the computer.

3. Launch the installation program by navigating to the CD-ROM drive and dou-ble-clicking Setup.

4. The installation program launches and the “Welcome” window appears. ClickNext.

5. The “Choose Destination Location” window appears. The default destinationdirectory (which automatically appears in the “Destination Directory” textbox) is the recommended destination for the PCI Hotline software. If anotherdestination is needed, enter it in the “Destination Directory” text box, or clickBrowse to navigate to the location. When finished, click Next.

6. The “Ready To Install” window appears. Click Next to continue, or Back tomake any changes.

18 Installing the PCI Hotline Software

19Installing the PCI Hotline Software

7. The “Welcome” window of the Dialer installation program appears. Click Next.

8. The “Account Type” window appears, with two options:

� Private – allows the account number and PIN to be stored on the computer.If Private is selected, calls can be made by anyone with access to the computer.

� Public – does not allow the account number and PIN to be stored on thecomputer. If Public is selected, the account number and PIN must beentered before placing every call. A public account is used for call centers,Internet cafes, or any multi-user computer.

Select the type of account, then click Next.

9. The “Install Type” window appears. Select Typical for most installations. If analternate installation location or shortcut files are needed, select Custom andfollow the onscreen instructions.

10. The files are copied to the destination location and the “InstallationComplete” window appears. Click Finish, then OK.

11. The PCI Hotline software installation resumes, and the remaining files arecopied to the destination location.


21Installing the PCI Hotline Software

12. When the installation is complete, the “Finished” window appears. ClickClose.

13. The “PCI Hotline V 1.1.0.0 Setup” window appears, prompting the restart ofthe computer. Click Yes.

The PCI Hotline and Dialer software are installed. To set up PCI Hotline to sendand receive Internet calls, follow the instructions in “Configuring PCI Hotline.”

Configuring PCI Hotline

After installing the PCI Hotline software and rebooting the computer, PCI Hotlinemust be configured to send and receive Internet calls. To do this:

1. When the “Account Login” window appears, enter the account number andpersonal identification number (PIN) in their respective text boxes. This infor-mation is usually received from the local reseller or distributor.

2. If “Private” was selected during the software installation (see “Installing thePCI Hotline Software” for more information), the account informationentered in step 1 can be saved by selecting Save Account Information.

☞ Note: If “Public” was selected during the software installation,the Save Account Information check box is grayed out and can-not be accessed.

3. Click OK.

4. The “Dialer Audio Setup Wizard” appears.

☞ Note: Before continuing, ensure there is an analog phone con-nected to the “Phone” port of the PCI Hotline Card. See“Connecting the Computer” for more information.

Follow the onscreen instructions, select PCI Hotline from both the “Playback”and “Record” list boxes, then click Next.

5. Pick up the phone and listen for a test sound played over the IP dial tone. Ifthe test sound is not heard, verify the phone is connected correctly to the PCI

Hotline Card.

24 Configuring PCI Hotline

25Configuring PCI Hotline

6. Adjust the volume by moving the volume slider until the test sound is heardat a comfortable level, then click Next.

7. When the next window appears, pick up the phone connected to the PCI

Hotline Card and follow the onscreen instructions. When finished, click Next.


27Configuring PCI Hotline

8. When the next window appears, click Finish.

PCI Hotline is configured. To make an Internet call, see “Placing Internet Calls.”

Changing Windows Default Sound Device

On some computers, following the installation of PCI Hotline, the default sounddevice is changed to PCI Hotline, resulting in all of the computer’s sound routingover the connected analog telephone. To return Windows to the default sounddevice:

1. Select Start, Settings, Control Panel.

2. In Windows 98 and 98 SE, double-click Multimedia ( for Me/2000: Soundsand Multimedia,; for XP: Sounds and Audio Devices).

3. Select Audio. If “PCI Hotline” is displayed in the “Playback and/or Recording”drop-down list, change it to the computer’s default sound card, then click OK.

Placing Internet Calls

Once the installation and configuration of PCI Hotline are complete, Internet callscan be placed. The telephone handset and keypad can be used to place a normalcall, but the call will be sent over the Dialer PC client software. The Dialer’s PC

interface can be used to place a call and track account balance and call length.

Before placing an Internet call, verify the computer is connected to the Internet byopening a Web browser and successfully connecting to a Web page. Also, verify thatthe Dialer software is online and connected to the call servers by checking theDialer icon (a red telephone) in the system tray. If the Dialer is offline, an “x”appears with the icon; if online, a green light appears. If the Dialer is offline,launch it by double-clicking the Dialer icon on the desktop.

Placing Calls

Calls can be placed in one of three ways:

� Using the telephone

� Using PC Dialer and computer mouse

� Using PC Dialer and computer keyboard

Using the Telephone

To place an Internet call using the telephone only:

1. Pick up the handset of the telephone connected to PCI Hotline. A high-pitched dial tone is heard.

2. Using the telephone keypad, dial the telephone number. Three seconds afterentering the last digit, the telephone number will appear in the field immedi-ately to the left of the Dial button on the Dialer interface and the call is placed.

3. During the call, the Dialer interface will display the account balance andlength of the call.

4. When the call is complete, hang up the telephone handset.

Using PC Dialer and Computer Mouse


2. Using the computer mouse, click the number to be called on the onscreenkeypad.

3. When all of the digits are entered, click Dial to place the call.

☞ Note: The Dial button changes to “End” during the call.


5. When the call is complete, press End or hang up the telephone handset.

Using PC Dialer and Computer Keyboard


2. Using the computer keyboard, enter the number to be called. The numbersappear to the left of the Dial button in the Dialer interface.

3. When all of the digits are entered, press the Enter key to place the call.


5. When the call is complete, hang up the telephone handset.

30 Placing Internet Calls

Troubleshooting

This chapter covers some of the problems that may be encountered when usingPCI Hotline, and solutions to overcome them.

I installed the hardware and was in the middle of installing the softwaredrivers but the device was installed as a generic PCI device rather than thePCI Hotline Card. How do I fix the problem?

For Windows 98, 98 SE, and Me:

1. Right-click My Computer, then select Properties and Device Manager.

2. Navigate to the generic device and click Remove.

3. Restart the computer. Windows should see the new hardware.

4. Re-install the drivers as described in “Installing the Software Drivers.”

For Windows 2000 and XP:

1. Right-click My Computer, then select Properties, Hardware, and DeviceManager.

2. Navigate to the generic device and click Remove.

3. Restart the computer. Windows should see the new hardware.

4. Re-install the drivers as described in “Installing the Software Drivers.”

When I attempt to run the Dialer Audio Setup Wizard, there is no soundthat plays over my analog telephone.

There are a few potential areas to check:

� Verify the telephone connected to the card is analog (not digital, like the kindsused in office environments) and that it is operational. To verify the phone isoperational, connect it to a standard wall jack and listen for a dial tone.

� Verify the RJ-11 connecter is securely connected to both the telephone andto PCI Hotline port labeled “Phone.”

� Verify the PCI Hotline driver software is running. The driver software is aseparate program, independent of the Dialer, and it must be running for thehardware to communicate with the Dialer software. To verify, ensure theWizard icon is visible in the taskbar. If it isn’t displayed, double-click theWizard icon that on the desktop to launch the software.

I picked up the phone to place a call but there was no dial tone.

� Ensure the phone cable (RJ-11) connected to the phone is plugged into the“Phone” port on the back of PCI Hotline, not the “Line/Modem” port.

� Ensure the PCI Hotline software is loaded by verifying that the Wizard iconis visible in the taskbar. If it isn’t displayed, double-click the Wizard iconthat on the desktop to launch the software.

� Check all connections.

I can place calls over the Internet but can’t make or receive regular calls.

� Ensure PCI Hotline is connected to an available phone outlet.

� Ensure a standard phone cable (RJ-11) is used to connect to the“Line/Modem” port and the available phone outlet.

The sound quality of my call is poor and there are times when the connec-tion drops out entirely.

This problem could be caused by a poor connection between the computer andInternet Service Provider (ISP). Disconnecting and reconnecting to the Internetmay improve performance.

I have placed a phone call and I can’t hear the person I’ve called.

� Check the Windows volume is set to an appropriate level in the configura-tion settings for the particular sound card.

� Run the Audio Setup Wizard for the Dialer to ensure it is set up properly.

� Check the volume levels on the Dialer.

I would like to complete a call, but the Dialer indicates that it is offline.

Attempt a call and the Dialer will automatically go online.

32 Troubleshooting

33Troubleshooting

I have a new account number I would like to use with my PCI Hotline. Howdo I enter it in the software?

In the Dialer software. click File, then Change Account, and enter the newaccount number.

I don’t understand how all of the features of the Dialer work. Is there a doc-ument I can refer to?

Yes, click the “Help” menu and then select Help or press the F1 key on the key-board.

34 Troubleshooting

Notices

FCC Regulations

The following statements are provided in accordance with the FederalCommunications Commission (FCC) regulations. Please read these statementscarefully before installing the card.

FCC Part 68 Requirements

This equipment complies with Part 68 of the FCC rules. On the bottom of thisequipment is a label that contains, among other information, the FCC RegistrationNumber and Ringer Equivalence Number (REN) for this equipment. If requested,this information must be given to the telephone company.

The REN is used to determine the maximum number of devices connected to yourtelephone line that will ring in response to an incoming call. In most, but not all,areas, the total REN of devices connected to a line should not exceed five (5.0). Tofind out the total permitted in your area, contact your local telephone company.

If your telephone equipment causes harm to the telephone network, the telephonecompany can discontinue your service temporarily. If possible, the company willnotify you in advance. But if advance notice isn’t practical, you will be notified assoon as possible. You will be informed of your right to file a complaint with theFCC.

Your telephone company can make changes in its facilities, equipment, operations,or procedures that could affect the operation of your equipment. If so, you will benotified in advance so you can make the changes needed to maintain uninterrupt-ed service.

If you experience trouble with this equipment, please contact the manufacturer atthe address given in this manual. The telephone company may ask that you dis-connect this equipment from the network until the problem has been corrected oruntil you are sure that the equipment is not malfunctioning.

This equipment may not be used on public coin service provided by the telephonecompany. Connection to party lines is subject to state tariffs.

Canadian Department of Communications (CDOC)

Requirements for end-users:

Notice: The Canadian Department of Communications label identifies certifiedequipment. This certification means the equipment meets certain telecommunica-tions network requirements. The Department does not guarantee the equipmentwill operate to the user’s satisfaction.

Before installing this equipment, users should ensure that connection to the line isallowed by the local telecommunications company. The equipment must also beinstalled using an acceptable method of connection. In some cases, the company’sinside wiring associated with a single line individual service may be extended bymeans of a telephone extension cord. Compliance with the above conditions maynot prevent degradation of service in certain situations.

Repairs to certified equipment should be made by an authorized Canadian main-tenance facility designated by the supplier. Any repairs or alterations made by theuser to this equipment, or equipment malfunctions, may give the telecommunica-tions company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connec-tions of the power utility, telephone lines, and internal metallic water pipe system,if present, are connected together. This precaution may be particularly importantin rural areas.

Caution: Users should not attempt to make such connections themselves, butshould contact the appropriate electric inspection authority, or electrician, asappropriate.

36 Notices

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