table of contents - texas a&m school of public health€¦ · 3 amanda coates 12 dylan dacey 13...

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Amanda Coates 12Dylan Dacey 13Lucas Easley 14Toni Edwardson 15Stephanie Eleri 16Jaclyn Ettinger 17Leslie Fair 18Lauren Garza 19Taylor Hall 20Andrew Herndon 21Holly Hrabik 22Shruti Kaul 23Krishna Patel 24Nisha Patel 25Shelbi Payne 26Morgan Pitts 27Margaret Lea Price-Jeter 28Nichole Rydahl 29Deepa Sabu 30Lindsay Shaw 31Karen Wong 32

TABLE OF CONTENTS

PROGRAM DESCRIPTION

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FACULTY 8-9

RESUMES 11-32

COURSESEQUENCE

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COURSEDESCRIPTIONS

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The Master of Health Administration (MHA) within the Texas A&M Health Science Center’s Department of Health Policy and Management is a professional degree program for students pursuing administrative practice in health service related settings – provider organizations

(e.g., hospitals, physician offices/groups, clinics, nursing homes), health insurers, consulting firms, trade associations, or other organizations that supply or otherwise support public/private health service organizations. The vision of the MHA program is to develop healthcare managers who will provide leadership for their organizations and communities based on a strong commitment to public health, ethics, integrity, and service as well as demonstrate an ability to foster and implement innovative ways of meeting needs of a diverse society. The MHA program is CAHME accredited, ranked as one of the top healthcare management programs in the nation by U.S. News & World Report, and is one of ten demonstration sites for the National Center for Healthcare Leadership.

Individuals can complete the 57 hour MHA program within 21 months. We provide support to students who work and extend the degree to 36 months, in order to graduate with the MHA plus work experience. Our program builds upon the core disciplines of the schools of public health, preparing students for competitive opportunities post-graduation. Students engage in rigorous academic courses, including a required 10 week summer internship, which allows students to apply industry knowledge within a health services organization. An additional 12 credits address related public health topics critical to a population health perspective. The MHA degree program embraces the ethic and philosophy that health services manag-ers must provide leadership in attending to the interests of the populations their organizations serve.

The MHA program has a network of professional relationships with healthcare providers around the country. The program benefits from Texas A&M’s very strong national alumni network. Stu-dents with less professional experience are encouraged to seek a year-long Administrative Fellow-ship offered by healthcare organizations. All eligible MHA Students are encouraged to compete for these positions as part of their post-graduate experience. Texas A&M MHA graduates have been very successful in competing for Administrative Fellowships. These fellowships are very important in the development of future hospital and medical group practice leaders in the health system. Preparation for Administrative Fellowships begins during the second semester of the first year and continues through the Fall and Spring semesters of the second year. Still others may pursue regu-lar full-time administrative positions in any of a number of health service organizations, consulting firms, trade associations, health plans or other organizations. With the strong network of alumni our program provides, as well as faculty dedicated to the success of students, we provide many op-portunities for students to become effective health leaders in today’s health services organizations.

PROGRAM DESCRIPTION

FIRST YEAR FALL PHPM 601 Rural Public Health Systems PHPM 606 Health Systems Management PHPM 623 Healthcare Financial Management I PHPM 602 Managerial Statistics PHPM 661 Introduction to Health Economics

FIRST YEAR SPRING PHPM 614 Strategic Planning & Marketing I PHEB 600 Fundamentals of Epidemiology PHPM 624 Healthcare Financial Management II PHPM 631 Health Information Management Systems PHPM 617 Health Care Quality Evaluation and Utilization Management

FIRST YEAR SUMMER PHPM 684 Practicum

SECOND YEAR FALL PHPM 615 Strategic Planning and Marketing II PHEO 600 Principles of Environmental/Occupational Health PHPM 616 Introduction to Management of Human Resources PHPM 620 Operations Management

SECOND YEAR SPRING PHPM 633 Health Law & Ethics PHPM 640 Health Policy and Politics HPCH 603 Social & Behavioral Determinants of Health PHPM 680 Health Systems Leadership (capstone)

COURSE SEQUENCE

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PHEO 600 PRINCIPLES OF ENVIRONMENTAL AND OCCUPATIONAL HEALTH. Overview of nature and magnitude of environmental and occupational disease; sources of exposure, methods of monitoring and modeling exposure; review of target organs and potential effects of specific chemicals; discussion of workplace hazards and monitoring programs.

PHEB 600 FUNDAMENTALS OF EPIDEMIOLOGY. An overview intended to familiarize students with the basic principles and applications of epidemiological concepts in the study of disease occurrence in populations.

PHPM 602 MANAGERIAL STATISTICS. This course will cover analytical techniques to support managerial decision making in health care. The course will cover descriptive statistical techniques for the presentation of health care data and applicability of descriptive statistical techniques, a survey commonly used inferential statistical techniques for data analysis is presented. Throughout the course material, emphasis is on the sources and uses of health care data and information for decision-making, and on the interpretation and evaluation of health care research.

HPCH 603 SOCIAL AND BEHAVIORAL DETERMINANTS OF HEALTH. An overview of theories and principles focusing on social and behavioral determinants of health, the social-ecological approach to the examination of health and health behaviors, social patterns of health behavior, and an introduction to health promotion and public health interventions. Intended for non-majors.

PHPM 601 RURAL PUBLIC HEALTH SYSTEMS. An introduction to the field of public health and to rural health conditions, issues, professions, organizations and policies relevant to the health of rural communities.

PHPM 606 HEALTH SYSTEMS MANAGEMENT. This course introduces conceptual frameworks and practices associated with key functions in the management of complex health organizations.

PHPM 614 STRATEGIC PLANNING AND MARKETING I. This course offers an introduction to strategic planning and management in health services organizations. Processes and formats employed in strategic planning and marketing are presented and applied in case studies and a final project. Elements of market assessment, environmental analysis and strategy development are presented and applied to course practices. Prerequisite: PHPM 605 or 606 prior or concurrently.

PHPM 615 STRATEGIC PLANNING AND MARKETING II. This course builds upon strategic planning and marketing concepts introduced in PHPM 614. It provided an overview of marketing and how it can be applied effectively to health care organizations. The course covers the history of health care marketing, basic marketing concepts and tools, the process of developing and managing a marketing plan, and the nature of health care markets and consumers. Prerequisites: PHPM 605 or 606 prior or concurrently and PHPM 614.

PHPM 616 MANAGEMENT OF HUMAN RESOURCES. An introduction to the range of human resources issues facing the health delivery system administrator from benefits to grievances and human resources management in health organizations. Course also covers personnel practices such as job analysis and description, recruitment, selection and compensation in various health delivery system settings. Prerequisite: PHPM 601 prior or concurrent.

PHPM 617 HEALTH CARE QUALITY EVALUATION AND UTILIZATION MANAGEMENT. Overview of evolving health delivery system quality mechanisms and approaches for maximizing quality control in health care organizations. Includes concepts and practices of quality assessment, control and improvement, and accreditation and outcome analysis in service delivery systems. Prerequisites: PHPM 601 or PHPM 605 or 606, PHEB 602 or STAT 651 or STAT 652, PHPM 631 prior or concurrently.

COURSE DESCRIPTIONS

PHPM 620 OPERATIONS MANAGEMENT. This course is organized around the types of tactical and operational decisions made by health care operations managers. Tactical decisions are medium- and long-term decisions that together determine the processes by which health care services are produced and delivered, while operational decisions are short-term decisions concerned with utilizing resources to meet the objectives of the organization in an efficient manner. Building on a “system-based” approach to the health care environment, analytical tools are examined to aid problem solving and decision-making in health care organizations. Where appropriate, spreadsheets will be used to ease computational work, facilitate analysis, and aid in the presentation of results. This course examines operational decisions through a combination of lectures, problem sets, organizational analysis, and readings. Prerequisites: PHPM 617 & 631.

PHPM 623 HEALTH CARE FINANCIAL MANAGEMENT I. Course is designed as an overview of health financing and techniques for financial management in health services settings, blending theory and practice through lecture, discussion and case analysis. This course also examines major sources of public and private health services funding. Prerequisites: PHPM 601 and PHPM 605 or PHPM 606.

PHPM 624 HEALTH CARE FINANCIAL MANAGEMENT II. An intermediate course on health finance and managerial accounting - the second in a two-course sequence. Advanced financial decision analysis and cost accounting concepts and tools will be covered. Cases are extensively used. The final third of the course is structured as a series of workshops for a team project in which students develop a long-range financial plan, including the impact of strategic projects and sensitivity analysis, for a hypothetical hospital. Prerequisites: PHPM 601, PHPM 605 or PHPM 606, PHPM 623.

PHPM 631 HEALTH INFORMATION MANAGEMENT SYSTEMS. Course introduces computer-based information systems, architectures and applications in the management of health services organizations. It addresses systems designs, data management systems, data access and communications, and the implications of expanding technological capacities for information management systems. Prerequisites: PHPM 601, PHPM 605 or 606.

PHPM 633 HEALTH LAW & ETHICS. Course covers torts, contract law, corporate liability, malpractice, key federal and state regulations, and records management relative to health care. Important health case law is discussed. Ethical considerations are discussed as they relate to the law and management of health delivery systems. Prerequisites: PHPM 601, PHPM 605 or 606.

PHPM 640 HEALTH POLICY AND POLITICS. This course examines public and private sector institutions responsible for health policy development at the national and state levels, the interaction of national and regional health systems to create and implement rural health policies, and public programs providing health coverage, particularly those targeting rural residents. Prerequisite: PHPM 601.

PHPM 661 INTRODUCTION TO HEALTH ECONOMICS. Provides basic concepts in economic theory and analysis applied to health care delivery in the United States. Course addresses supply and demand issues for health services, reimbursement systems and health insurance. Course addresses issues in health delivery in a competitive market and public sector involvement. Prerequisite: PHPM 601.

PHPM 680 HEALTH SYSTEMS LEADERSHIP. Provides opportunity to integrate essential content presented in health policy and management curriculum by assessing issues confronted by health service organizations leaders and employing tools acquired in prior courses to address the issues. Prerequisites: PHPM 601, PHPM 606, PHPM 614, PHPM 617, PHPM 623, MHA students only.

PHPM 684 PRACTICUM. Field placement experience where students work closely with a departmental faculty member and (an) appropriate field professional(s) applying skills and techniques acquired through course work. Prerequisite: Approval by student’s academic advisor. Satisfactory/Unsatisfactory grade option only.

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FACULTY MEMBERSJAMES ALEXANDER, PHD Associate Professor; Coordinator of Practicum Services. Research Interest: Small rural hospital leadership

JANE BOLIN, BSN, JD, PHD Professor; Director, Southwest Rural Health Research Center. Research Interest: Disability research, chronic disease management, health law and ethics

MURRAY CÔTÉ, PHDAssociate Professor; Director, MHA Program. Research Interest: Health care operations, including patient flow, capacity planning and management, demand forecasting, and nurse staffing and scheduling

LARRY GAMM, PHD Regents Professor; Director, Center for Health Organization Transformation. Research Interest: Information systems, disease management, organizational and community systems

JENNIFER GRIFFITH, DRPH, MPH Assistant Professor. Research Interest: Program evaluation using mixed methods, public health emergency preparedness

JACK BUCKLEY, MBAHPM Executive in Residence.Research Interest: Governance and economic impact of health care in the community

MONICA WENDEL, DRPH Assistant Professor. Research Interest: community health development, organizational and community capacity building, health disparities, community-based participatory research, and childhood obesity

BITA KASH, PHD, MBA, FACHE Assistant Professor. Research Interest: Organizational performance, nursing home staffing and costs, workforce issues, strategic planning and marketing in the healthcare sector

ROBERT OHSFELDT, PHD Professor. Research Interest: Economics of health system regulation, cost effectiveness analysis

CIRO SUMAYA, MD, MPHTM Professor; John and Maureen Cox Endowed Chair. Research Interest: Public health workforce

MIGUEL ZUNIGA, MD, DRPH, MHA Assistant Professor. Research Interest: health care decision analysis, managerial epidemiology, health outcomes, and health services research

TIFFANY RADCLIFF, PHD Associate Professor. Research Interest: health economics, health policy, and health services research

BARBARA QUIRAM, PHD Professor; Director, Office of Special Programs and USA Center for Rural Public Health Preparedness. Research Interest: Public health infrastructure, rural community emergency planning

DARCY MCMAUGHAN, PHD Assistant Professor.Research Interest: Estimating the prevalence of elder abuse in nursing homes, encouraging antibiotic stewardship in long term care, and investigating unlicensed board and care homes

ALVA FERDINAND, DRPHAssistant Professor.Research Interest: effectiveness of public health laws, state and federal regulation of health care, community health development, and obesity

SEAN GREGORY, PHDAssistant Professor.Research Interest: integrated delivery system performance, impacts of physician integration, and decision science applications in health care

REBECCA WELLS, PHDDepartment Head and Professor.Research Interest: Intra-and inter-organizational cooperation within andamong safety net providers

HYE-CHUNG KUM, PHDAssociate Professor.Research Interest:Data Science, Datamining, Analytics, Health Informatics, Health services research using large administrative and EHR data, health information systems

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RESUMES2013

“Building an excellent school and educational program is like building an excellent health care system...

It is about good people pursuing an ambitious vision.”

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Amanda Coates3607 FAIRWAY DR. TEMPLE, TX 76502

(515) 689-4493 ∙ [email protected]

EDUCATION2012 - present Texas A&M University Health Science Center,

School of Rural Public Health, College Station, Texas Master of Health Administration (MHA) Degree expected May 2014.

2006-2009 Creighton University, Omaha, NebraskaDoctorate of Occupational Therapy

2002-2006 Simpson College, Indianola, IowaBachelor of Arts, Biology and Spanish

WORK EXPERIENCE2013-present Administrative Intern, Scott and White Hospital Bone and Joint Institute, Temple,

Texas• Map process flows in order to carry out the transition to the Bone and Joint Institute.• Implement standardized work processes across multidisciplinary clinics.• Collaborate with project manager to assist with facility planning

2012-present Lead Occupational Therapist, Scott and White Memorial Hospital• Assist in the supervision and provision of care amongst 13 inpatient OT staff members.• Coordinate student programming for Occupational and Physical Therapy across 6 practice

settings.• Serve as the primary therapist conducting evaluations and treatments in a 70-bed ICU.

2010-2012 Occupational Therapist, Scott and White Memorial Hospital• Conduct OT evaluations and treatments in a 665-bed inpatient setting.• Supervise and provide direction to 4 assistants and 1 aide.• Collaborate with integral team members to provide discharge plans in the inpatient setting.

2009 Student Occupational Therapist, Siena Francis House, Omaha, NE• Nebraska’s largest homeless shelter providing food, emergency shelter and case

management to homeless families and individuals to the state’s residents.

Summer 2009 Student Occupational Therapist, Veteran’s Administration Medical Center, Temple, TX• Central Texas Veteran’s Healthcare System, one the nation’s largest integrated healthcare

systems, provides a full range of services including medical, surgical, psychiatric, rehabilitation, hospice and Community Living Center beds to serve a Veteran’s population of more than 252,000.

Summer 2008 Student Occupational Therapist, University of Utah Hospitals and Clinics, Salt Lake City, UT• One of largest healthcare specialty service providers in the Intermountain West comprising of

four hospitals and ten neighborhood health centers.

PUBLICATIONS• Brauer, Jennifer; Coates, Amanda; Schroeder, Angela. (2010). Addressing Sexuality for Women With A Spinal Cord

Injury. OT Practice, 15(2), 12-15.

PROFESSIONAL AFFILIATIONS• Member, American College of Healthcare Executives, 2013 to present• Member, American Occupational Therapy Association, 2006 to present

Dylan Dacy1700 GEORGE BUSH DR. #206

COLLEGE STATION, TEXAS 77840 (972) 268-5455 ∙ [email protected]



2007 - 2011 Texas A&M University, College Station, TXBachelor of Science, Biomedical Engineering with Minor in Math

WORK EXPERIENCESummer 2013 Administrative resident – College Station Medical Center – Summer practicum

• Worked on several projects for the hospital – quality, finance, marketing• Shadowed administration staff including CEO• Various responsibilities as dictated by supervisor

2012-2013 Graduate Assistant, Health Policy and Management, School of Rural Public Health (SRPH)• Maintain website content• Analyze and present survey data• Various responsibilities as dictated by supervisor

2011 Intern/Shadow, enBio corp , Dallas, TX• Assisted the Southern Director of Biomedical Services, William Durand• Worked as a biomedical technician at various hospitals in Dallas• Sent to Honolulu, HI (08/11-09/11) to work at Kaiser Permanente as a biomedical technician

2009-2011 Student Technician, Blocker Media Center, Texas A&M• Set up and maintained various equipment for professors and student organizations

2005-2006 Special Event Supervisor, Flip Factory Sports Center, Waxahachie, TX• Directed various events (e.g. birthday parties) at the gymnastics center

2004-2009 Sales and Stock Worker, TNT Fireworks, Waxahachie, TX• Sold and stocked fireworks for not-for-profit groups

LEADERSHIP ACTIVITIES AND AWARDS• Graduated Magna Cum Laude, 2011• Winner of Ideas Challenge hosted by Mays business school, 2008• Executive officer of Biomedical Engineering Society TAMU, 2009-2011• Robert D. Lind pledge service award, 2007• Member of Alpha Phi Omega- completed over 350 service hours- (Service Director and Sergeant at Arms) national

service fraternity, 2007 - 2011

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2012 to present• Student Member, Rural Public Health Student Association, 2012 to present • Student Member, Institute for Healthcare Improvement, 2012 to present

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Lucas Easley12308 EDWARDS HOLLOW RUN

AUSTIN, TEXAS(512) 468-9758 ∙ [email protected]



2007 - 2012 Texas A&M University, College Station, TexasBachelor of Science in Health, Allied Health

WORK EXPERIENCESummer 2013 East Texas Medical Center-Quitman (Intern)

• Worked over 400 hours at a CAH serving the residents of Wood County.• Helped develop and implement move-in plan for a new $35 million hospital.• Conducted a statistical report on patient satisfaction and quality.

2013 Brazos Valley Foot Care (Podiatric Clinic)• Detailed knowledge of observing/recording the condition of patients and ICD-9 coding

conventions.• Worked with the CEO to identify ways to grow and develop the organization.

2008-2009 First and Second Medical Record Blinder, ARCHI (Rural and Community Health Institute)• Blacked-out medical record information as well as organized records based on date received

and hospital location.

LEADERSHIP ACTIVITIES AND AWARDS• Eagle Scout • Certificate in Leadership Study, awarded by the Texas A&M University Corps of Cadets Leadership Excellence

Program• Six Sigma Certification-White Belt• Platoon Leader for the Texas A&M Corps of Cadets

PROFESSIONAL AFFILIATIONS• Student Member, Association of Future Healthcare Leaders (AFHL), 2012 to Present• Student Member, Association for Future Healthcare Leaders, 2012 to Present

Toni Edwardson738 INWOOD DRIVE

BRYAN, TEXAS 77802 412.867.9591 ∙ [email protected]



2000-2004 Texas A&M University, College Station, TexasBachelor of Arts, Psychology

WORK EXPERIENCE2013-Present eCW Trainer, Brazos Valley Community Action Agency, Bryan, TX

• Develop electronic health records training tools and materials • Provide hands-on training to clinic staff at all clinic locations • Assist in the development of policies and procedures• Participate in performance improvement processes to correct deficiencies

2012-2013 Intern/Solutions Specialist, Prognosis Health Information Systems, Houston, TX• Responsible for quality assurance testing of software and interfaces – traced problems and

developed solutions for improvement• Collaborated with software and web services developers, nurses, and physicians to improve

system processes and to enhance product functionality• Created electronic documentation tools for client sites, scripts for product beta testing, and

certification materials for staff and clients • Trained end users on EHR software, meaningful use objectives, and the construction of

charting documents

2010-2012 Administrative Assistant, Texas AgriLife Extension Service, College Station, TX• Maintained accounting records of local and state grants for three state specialists• Composed letters, publications, and program materials using desktop publishing software • Developed new procedures and processes for coordination of major workshops

2009 Mental Health Specialist, Pittsburgh, PA• Formulated Mental Health Treatment Plans (MHTP) and assisted students in achieving their

goals through facilitation of psychoeducational groups • Collaborated with external social service agencies to provide services for students

2006-2008 Small Business Consultant, Peace Corps, Granada, Nicaragua• Instructed a small business skills course in two inner city public high schools, reaching over

300 students and leading to the creation of more than fifty micro-businesses• Trained three host country high school teachers how to sustain the small business course• Authored and received a USAID grant to build a classroom at a rural public school• Managed and implemented a free and currently on-going citywide spay/neuter clinic

LEADERSHIP ACTIVITIES AND AWARDS• Golden Key National Honor Society• President’s Volunteer Service Award• Scholarship to attent TORCH’s HITCON 2012 Conference• Program Assistant at ACHE’s 2013 Conference

PROFESSIONAL AFFILIATIONS• Communication Chair, Medical Group Management Association, 2011-2012• Student Associate, American College of Healthcare Executives, 2011 to present

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Stephanie Eleri15907 SKY LAND DR.

HOUSTON, TEXAS 77073 (832) 266-8940 ∙ [email protected]



2008 - 2012 Texas Woman’s University, Denton, TexasBachelor of Science, Nutrition: Emphasis on Diabetes

WORK EXPERIENCESummer 2013 Punta Gorda Community Hospital, Toledo District, Belize

• Graduate Administrative Intern

2008-2012 Retail Supervisor, ARAMARK @ Texas Woman’s University, Denton, TX• Responsible for the training and management of 6 employees• Responsible for conducting monthly inventory and ordering products• Safety committee member

Summer 2009 Sales Associate and Lead Cashier, Ross Stores Inc., Houston, TX

2007- 2008 Sales Associate and Cashier, Wal-Mart, Spring, TX

2007- 2008 Candy Striper, Houston Northwest Medical Center, Houston, TX

LEADERSHIP ACTIVITIES AND AWARDS• The Leland T. and Jessie Jordan Institute for International Awareness- ISP Belize, 2013• Certified Healthcare Technology Specialist- Implementation Manager, 2013• Health Resources and Services Administration Scholarship Recipient, 2012• Habitat for Humanity volunteer- Bryan/College Station, 2012• Employee of the Month, ARAMARK, November 2011• Dean’s List, Texas Woman’s University, Spring 2010• Chancellor’s List, Texas Woman’s University, Fall 2009• National Honor Society, Westfield High School, 2007

PROFESSIONAL AFFILIATIONS• Member, Health Information Management Systems Society, 2013 to present• Member, American Health Information Management Association, 2013 to present• Member, Texas Hospital Association, 2013 to present• Member, American College of Healthcare Executives, 2012 to present• Member, Healthcare Financial Management Association, 2012 to present• Member, Institute for Healthcare Improvement, 2012 to present

Jaclyn R. Ettinger19118 FOXTREE LANE

HOUSTON, TEXAS 77094(479)-287-1136 ∙ [email protected]



2010 - 2012 Texas A&M University, College Station, TexasBachelor of Political Science

WORK EXPERIENCESummer 2011 West Houston Medical Center, Houston, Texas

• Administrative Intern tasked with patient satisfaction • Emergency Department throughput• Bulletin board standardization• Katy marketing• Patient safety projects

2013 - present

Office Assistant with Brazos Spine at the College Station Medical Center, College Station, Texas• Works for Dr. Gundanna’s office scheduling appointments, surgeries, authorizing insurance,

billing, and assists Dr. Gundanna in traveling to the satellite clinics • Precertification for imaging and surgeries, creating patient charts, entering records in EMR

2012 Business Office Employee, Texas ENT and Allergy, College Station, Texas • Works in the main Business Office making accurate and timely charts for each of the six

satellite clinics• Answering phone calls and scheduling appointments for patients• Proficient in scanning and assigning electronic medical records (EMR)

2011-2012 Texas A&M University Residence Advisor Haas Hall, College Station, Texas• Provided a positive and interactive community to the residents• Was a supportive and positive role model to students while effectively upholding Texas A&M

University’s standards• Responsible for planning programs, events’, ensuring the dorm is secure while on duty, and

creating an inclusive environment

LEADERSHIP ACTIVITIES AND AWARDS• Treasurer, Medical Group Management Association, 2013 • Committee Member, Strike Out Stroke, 2013• Committee Member, Race to the C Suite 5k, 2013• Institute for Healthcare Improvement Leadership Certification, 2013 • Institute for Healthcare Improvement Population Health Certification, 2013• Institute for Healthcare Improvement Quality Certification, 2013• Institute for Healthcare Improvement Management Certification, 2013• Lean Six Sigma White Belt Certification, 2013• Duke University Healthcare Innovation and Entrepreneurship Certification, 2013

PROFESSIONAL AFFILIATIONS• American Society for Quality, 2013 to Present • American College of Healthcare Executives, 2012 to Present• Student Member, Medical Group Management Association, 2012 to Present • Student Member, Association for Future Healthcare Leaders, 2012 to Present• Student Member, Institute for Healthcare Improvement, 2012 to Present • Student Member, Rural Public Health Student Association, 2012 to Present








2013 - present

















2013 - present










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Leslie Fair4316 SPRING HILL DRIVE




2004-2007 Texas A&M University, College Station, TexasBachelor of Business Administration, Marketing

WORK EXPERIENCE2012-Present Administrative Assistant (Marketing/Human Resources)

2011-Present Credentialing Coordinator, The Physicians Centre Hospital, Bryan, TX• Designs, implements, and evaluates systems to improve Medical Staff services• Liaison between Administration, Medical Staff, and Governing Board• Supervises Credentialing Assistant• Lead monthly Medical Executive Committee meetings• Develop, distribute and implement marketing strategies• Coordinate internal and external marketing and public relations events• Recruit, select, train, and discuss compensation and benefits for employees• Coordinate and create budgets for events and activities • Assist Executive team in planning and coordinating management support activities• Demonstrate continuous effort to improve operations, decrease turnaround, streamline work

processes, and provide quality seamless customer service

2013 Administrative Intern, UAB Hospital, Birmingham AL• Shadowed Executive Leadership Team• Coordinated and assisted in Policy and Procedure Task Force• Evaluated and recommended changes to CRNP hiring process

2007-2011 Sales Representative, C.C. Creations, College Station, TX• Marketed five product divisions by consistently maintaining an up to date working knowledge

of new products, brand identity, marketing trends and customer needs• Cultivate relationships to insure long term customer commitment and satisfaction• Created and maintain budgets for the online ordering website• Trained staff on use of online ordering system and development of monthly updates• Liaison between clients and creative services; ensuring accurate project execution

LEADERSHIP ACTIVITIES AND AWARDS• 2nd Year VP, Association for Future Healthcare Leaders, 2013• VP of Program Events, Association for Future Healthcare Leaders, 2012-2013• Manager of the Month, The Physicians Centre Hospital, 2013• TORCH Foundation Scholarship, HFMA Texas Gulf Coast Scholarship, Don Wagner Student Scholarship, 2013• Employee of the Month, The Physicians Centre Hospital, 2012• Gold Sales Representative Award, 2009-2010

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2012 to present• Student Member, Medical Group Management Association, 2012

Lauren Garza305 HOLLEMAN DR. E. #1606




2008-2011 Texas A&M University, College Station, TexasBachelor of Business Administration, Marketing Minor in Spanish Culture

WORK EXPERIENCESummer 2013 Texas Children’s Hospital, Houston, Texas

• Conducted extensive research and strategic planning for developing a Pelvic Medicine Center of Excellence

• Developed a Fetal Center patient database to simplify processes for clinical coordination • Evaluated patient flow from time study data to maximize efficiency in Maternal Fetal Medicine

clinics

Spring 2013 Central Texas Heart Center, Bryan, Texas• Conducted in-office and online patient survey to collect data on patient satisfaction • Analyzed data to identify best and worst areas of patient service by physician• Provided recommendations to improve service quality through enhanced patient-physician

interactions

Summer 2012 South Texas Health System, Edinburg, Texas• Assisted in managing and scheduling over 200 student volunteers at four hospitals• Implemented HCAHPS training into volunteer program for improved patient satisfaction

organization-wide

Fall 2011 Hope Pregnancy Center, College Station, Texas• Administered business analysis to identify challenges in marketing services implementation• Measured and analyzed client expectations and perceptions of service quality• Presented a business plan for enhanced facilities and target market segmentation in the

community

LEADERSHIP ACTIVITIES AND AWARDS• Recipient, Texas Organization of Rural Community Hospitals MHA Scholarship, 2013• Marketing Committee Member, Association of Future Health Care Leaders, 2013• Committee Member, American Heart Association Go Red for Women, 2013• Recipient, ConocoPhillips Scholarship, 2008

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2013 to present• Student Member, Medical Group Management Association, 2012 to present• Student Member, Institute for Healthcare Improvement, 2012 to present

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Taylor Hall946 WILLOW POND STREET




2008 - 2012 Mississippi University for Women, Columbus, MississippiBachelor of Business Administration, Management

WORK EXPERIENCESummer 2013 Tuscaloosa VA Medical Center, Tuscaloosa, Alabama


2011- 2012 The Children’s Place, Sales Lead• Provided great customer service to customers• Operated cash register for sales transactions• Assisted in assembling floor sets and checking yearly inventory• Assisted in making employee schedule• Completed daily paperwork that is necessary for the business

2009- 2012 Student Worker, Mississippi University for Women Office of Admissions• Made connections with prospective students and parents during their campus visits by

facilitating campus tours• Assisted with coordination of mail outs to prospective students• Entered prospective student contact information into Office of Admissions recruitment

database• Answered main university telephone line and provided accurate information to those that

visit Office of Admissions

2010-2011 Aurora Australis Nursing Home, Activities Assistant • Led group activities for residents throughout the day to keep them active and alert• Provided one on one visits for mental and physical stimulation for residents• Planned activities and kept activities calendar up to date

LEADERSHIP ACTIVITIES AND AWARDS• American Society of Quality Certified Quality Improvement Associate, 2013• American College of Healthcare Executives Congress Program Assistant, 2013• Six Sigma White Belt Certificate of Achievement, 2012• American College of Healthcare Executives North Texas Case Competition Team Participant, 2012• Mississippi University for Women Hall of Fame, 2012 • Mississippi University for Women Representative (WRep), 2008-2012• Mississippi University for Women Student of the Week, 2011• Outstanding Business Management Student, Mississippi University for Women, 2011

PROFESSIONAL AFFILIATIONS• Director of Learning and Development, Institute for Healthcare Improvement, 2013• Student Associate, American College of Healthcare Executives, 2012 to present• Student Member, Medical Group Management Association, 2012 to present • Student Member, Institute for Healthcare Improvement, 2012 to present

Andrew T. Herndon14855 MEMORIAL DRIVEHOUSTON, TEXAS 77079




2008-2012 Texas A&M University, College Station, TexasBachelor of Science, Biomedical Sciences

WORK EXPERIENCESummer 2013 Graham Regional Medical Center Administrative Intern, Graham, Texas

• Revenue Cycle Management• CMS Conditions of Participation• Statistical Data Analysis• Strategic Planning

2009 - 2013 USDA ARS Food Safety Lab Manager, College Station, Texas• Statistical data analysis• Design and carry out experiments• Keep a running inventory

2009 - 2013 G&M Haulers Manager, College Station, Texas• Manage Crews• Move local students and residents • Revenue Cycle Management

2011 Advanced Therapy Tech, Bryan, Texas• Carried out patient workouts, stem, and heat therapy• Scheduled patient visits• Keep work area sterile and in order

2008 - 2009 Wal-Mart Electronics Sales Associate, College Station, Texas• Provided customers with knowledgeable and prompt service• Stocked and maintained a clean and ordered shopping environment for customers

LEADERSHIP ACTIVITIES AND AWARDS• Saint Joseph Rehabilitation Center Outpatient Therapy Volunteer, 2011• Knights of Columbus, Council #10624, 2009-Present• Big Event in association with Texas A&M University, 2011-2012• University of Alabama at Birmingham Case Competition Finalist, 2013

PROFESSIONAL AFFILIATIONS• Medical Group Management Association (MGMA), 2012-Present• Institute for Healthcare Improvement (IHI), student chapter, 2012-Present• American Future Healthcare Leaders (AFHL), student chapter, 2012-Present• American Congress of Healthcare Executives (ACHE), 2012- Present

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Holly Hrabik1813C YELLOWHOUSE CIRCLE




2008-2012 Pittsburg State University, Pittsburg, KansasBachelor of Science, Biology, double minor in Chemistry and Public Health, Magna Cum Laude

WORK EXPERIENCESummer 2013 St. Joseph Regional Health Center, Bryan, Texas


2012-present HealthPOINT Initiatives Intern, Brazos Valley Community Health Centers (HealthPOINT)• Develop regulatory documents (policies, procedures, risk management and quality

management)• Assist in achieving Patient-Centered Medical Home (PCMH) Level I designation• Data management and data entry to track clinical quality and access measures• Website Development

2006-2012 Pharmacy Assistant, Global Medical Direct Pharmacy, Lenexa, Kansas• Interact with patients, doctor’s offices, pharmacists and pharmacist technicians• Insurance verification• Organized and inventoried medical supply room

2011-2012 Administrative Intern, United Way of Southeast Kansas and Southwest Missouri Joplin, Missouri• Interact with student and faculty • Provide technical assistance to professors in the classroom• Manage reservations for classrooms• Help manage the maintenance of the building

2009-2011 Reading Tutor, Center Assessment for the Remediation of Reading Difficulties, Pittsburg, Kansas• Tutor young, elementary aged students and older students with reading difficulties and

attention disorders• Interact with teachers, students, parents, and colleagues

LEADERSHIP ACTIVITIES AND AWARDS• President, Institute for Healthcare Improvement Student Chapter, 2013• Quality Process Analyst Certification, American Society for Quality, 2013• Race to the C-Suite 5K Committee Member, Association of Future Health Care Leaders, 2013• Team Semifinalist, University of Alabama-Birmingham Health Administrative Case Competition, 2013• Outstanding Senior Woman, Pittsburg State University, 2012• Outstanding Student Organization President, Pittsburg State University, 2012• Organization President, Honors College Association, Pittsburg State University, 2011-2012• Rho Gamma (Recruitment Counselor), Pittsburg State University Panhellenic Council, 2011• Chapter President, Alpha Gamma Delta Sorority, Pittsburg State University, 2010

PROFESSIONAL AFFILIATIONS

• Student Associate, American College of Healthcare Executives, 2012 to present• Student Member, Institute for Healthcare Improvement, 2012 to present • Student Member, Medical Group Management Association, 2012 to present

Shruti Kaul503 CHERRY STREET, APT#120




2002-2007 Devi Ahilya University, College of Dental Science and Hospital, Indore, India Bachelor of Dental Surgery with one year clinical internship.

WORK EXPERIENCESummer 2013 Graduate Administrative Intern, Rehabilitation Institute of Chicago, Chicago.IL

• Designed and developed hospitals first I-Pad/I-Phone administered international patient satisfaction survey in Arabic and English languages

• Implemented lean methodology at RIC place, recorded inventory and ordered the yearly stock

• Preliminarily spokesperson responding to out of state and international patient’s inquiry• Led meeting with corporate hotel groups to establish affordable lodging for patient families

2013-Present Student Worker, Case Management. Student Health Services, Texas A&M University• Streamlined the process of medical record release to specialty care practices• Established methods for integrated care management by collaborating with physicians and

care givers• Created detailed 4year report, outlining the center’s referral statistics

2008-2011 Lecturer, Sudha Rustagi College of Dental Sciences and Research, Haryana, India• Delivered best possible clinical outcomes in a research integrated environment • Conducted clinical lectures and practical training for undergraduate dental students• Managed regular dental treatment and awareness camps in rural areas• Supervised the expansion of department of Oral and maxillofacial pathology under the

guidelines of dental council of India.

2010 Consultant Dental Surgeon, Majeedia Hospital, Jamia Hamdard University, New Delhi, India• Independently managed the dental outpatient unit in the multi-specialty hospital• Regulated the operations for inventory, staffing, and worked with other clinical departments

to establish methods of coordinated patient care

2007-2008 Consultant Dental Surgeon, Mittal Dental Clinic, Haryana, India• Administered advanced diagnostic and treatment procedures• Demonstrated practice management skills

LEADERSHIP ACTIVITIES AND AWARDS• Semi Finalist, Humana Case Competition, Kentucky 2012. • External Committee Member, Association of Future Healthcare Leaders, 2012.• Six sigma white belt certified 2012.• Organizing Committee member, Implemented continuing dental education programs at Sudha Rustagi dental

college.• Volunteered with Colgate and Indian Dental Association, for conducting record number of dental check-ups in a

day• Volunteered with Lions Club and administered dental treatments in villages, in state of Madhya Pradesh, India

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Health Care Executive, 2012 to present• Student Associate, Institute of Health Improvement, 2012 to present• Registered Dental Surgeon, Dental Council of India. • Member of Indian Dental Association 2002-2011.

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Krishna Patel12500, BARKER CYPRESS RD.

CYPRESS, TEXAS 77429 (832) 205-3737 ∙ [email protected]



2006-2008 Maharaja Sayajirao University of Baroda, Vadodara, IndiaMaster of Family and Community Sciences, Majors in Public Health Nutrition

2003-2006 Maharaja Sayajirao University of Baroda, Vadodara, IndiaBachelor of Science (Home), Majors in Food and Nutrition

WORK EXPERIENCESummer 2013 TIRR Memorial Hermann, Houston, Texas

• Administrative Intern

Spring 2013 Volunteer, TIRR Memorial Hermann, Houston, Texas• Project manage Marketing projects• Developed collateral pieces requested by Quality department to be compliant with the

Commission on Accreditation of Rehabilitation Facilities (CARF)

2011 State Project Officer, Government of Gujarat, Gandhinagar, India• Successfully managed and implemented on-going Government Health programs• Identified cause of any delay in the achievement of milestones and in release of funds• Undertook visits to districts for providing technical support and suggest measures for

improvement• Liaison with United Nation agencies

2008-2011 Program Manager, Centre for Operations Research and Training, Vadodara, India• Project managed overall healthcare research project • Provided supervision for intervention activities • Liaison with government officials and other organizations, such as UNICEF and PHFI• Provided progress results via presentations and reports to government officials and

organizations

LEADERSHIP ACTIVITIES AND AWARDS• Six Sigma Green Belt Certification, American Society for Quality, 2013• Recipient, ACHE-SETC David Fine Academic Scholarship Award, 2013• First place, George McMillan Fleming Center for Healthcare Management Case Study Competition, 2013• University Merit Scholarship, 2005

PROFESSIONAL AFFILIATIONS• Student Member, American Society for Quality, 2013• Student Associate, American College of Healthcare Executives, 2012 to present• Student Member, Association for Future Healthcare Leaders, 2012 to present• Student Member, Medical Group Management Association, 2012 to present• Director of Communications, Student Chapter of the Institute for Healthcare Improvement (IHI), 2012

Nisha Patel7209 SUMMITVIEW DRIVE

IRVING, TX 75063 (972) 896-8882 ∙ [email protected]



2008-2011 The University of Texas at AustinBachelor of Arts, Biology

WORK EXPERIENCESummer 2013 Compass Professional Health Services – Operations Intern; Dallas, TX

• Researched and developed company wide innovation to promote quality standards and price transparency

• Collaborated with sales team to develop and plan presentations for site meetings with employees

• Assisted in completing special financial and operational projects as assigned by the Chief Operating Officer

2012-2013 The Texas A&M Center of Innovation in Advanced Development & Marketing Scott Lillibridge, M.D. and Deputy Principal Investigator – Administrative Graduate Assistant; College Station, TX • Assisted with projects in the field of biotechnology at The Texas A&M Center of Innovation in

Advanced Development & Marketing relating to vaccine development (i.e. Pandemic Influenza and West Nile Virus Vaccine)

• Prepared proposals related to grants, federal earmarks and other governmental funding for The Texas A&M System

• Contacted and met with related companies and personnel for biotechnology projects

Summer 2011 RHD Memorial Hospital – Human Resources Intern; Dallas, TX • Hired and managed student volunteers• Coordinated with charities for the hospital organization• Worked with supervisor to organize department workshops and events

LEADERSHIP ACTIVITIES AND AWARDS• National Association of Health Service Executives (NAHSE) Case Competition• Health Care Quality Evaluation and Utilization Management, Client: Central Texas Heart Center (CTHC)

PROFESSIONAL AFFILIATIONS• Association for Future Healthcare Leaders (AFHL) – Marketing Committee Member• Institute for Healthcare Improvement (IHI) – Vice President of Operations• Medical Group Management Association (MGMA) – Member

COMMUNITY SERVICE• RHD Memorial Hospital • Las Colinas Medical Center • Habitat for Humanity • Shoes for Orphans Souls • Boys & Girls Club of Austin Tutor Center • University of Texas at Austin SHARE Volunteer

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Shelbi Payne944 WILLOW POND STREET




2006-2010 Texas State University, San Marcos, TexasBachelor of Health Administration

WORK EXPERIENCESummer 2013 Hillcrest Baptist Medical Center, Scott and White Health, Waco, Texas


2012-Present Registrar/Insurance Verifier, Central Texas Endoscopy Center, Bryan, Texas• Perform medical chart audits. • Perform timely verification of medical benefits and pre-certification for procedures and

maintained lead-time of one week.• Developed graphical analysis of procedure trends among doctors. • Developed tool for tracking patient payment issues. • Tracked number of outside physician referrals to the center.

Spring 2012 Administrative Intern, Waco Center for Women’s Health, Waco, Texas• Helped implement Greenway, a new electronic medical records system.• Updated front office job descriptions to approve accountability of employees. • Worked closely with medical records staff and trained newly hired employees.• Helped conduct interviews for new hires. • Implemented and created a new patient satisfaction survey.

2011 Clerical Assistant, Texas State University Police Department, San Marcos, Texas• Performed background checks. • Completed daily data input and filing of past and current medical records.

LEADERSHIP ACTIVITIES AND AWARDS• Committee Member, AFHL Race to the C-Suite 5k Fun Run, 2013• Lean Six Sigma White Belt Certified, 2012• Distinguished Member, Upsilon Phi Delta National Honors Society, Texas State University, 2011 to present• Volunteer, Mutual Adoption Pact and Safe-At-Home Project, Texas State University, 2011• Dean’s List, Texas State University, 2010

PROFESSIONAL AFFILIATIONS• Student Member, American Society for Healthcare Human Resources Administration, 2013 to present • Student Associate, American College of Healthcare Executives, 2012 to present• Student Member, Medical Group Management Association, 2012 to present • Student Member, Institute for Healthcare Improvement, 2012 to present

Morgan Pitts4132 MCFARLAND DR

COLLEGE STATION, TX 77845 (713) 828-3743 ∙ [email protected]



2007-2011 Texas A&M University, College Station, TexasBachelor of Science, Business Management with Minor in Psychology

WORK EXPERIENCESummer 2013 Uvalde Memorial Hospital- Intern

• Constructed pro forma report and cost benefit analysis on the financial impact of implementing full time cardiology coverage in place of current cardiology operations including cost and revenue/loss projections

• Developed projected cost of implementing durable medical equipment operations in house compared to utilizing current vendor

• Attended presentations coordinated by Studer coach on improving staff leadership and patient satisfaction

• Presented Palliative Care and Pathways Program Introduction to executive staff including CEO,CFO, Medical Staff Director, and Nursing Administrator

• Attended and participated in weekly executive meetings, shadowed Administrator and Executive Staff members including CEO,CFO, Medical Staff Director, and Nursing Administrator

2009-Present Texas A&M University - Department of Recreational Sports Strength & Conditioning Supervisor • Manage and oversee every aspect of Strength and Conditioning Area in terms of staffing,

risk management, conflict resolution, personnel policies and procedures, employee training and development, employee performance management, employee scheduling and payroll processing

2012 Scott & White Hospital- Brenham, TX- Internship• Assisted the Director of Quality Management with analyzing data from continuous

performance reports • Participated in board meetings and attended Lean Training sessions • Prepared proper documents for Joint Commission Survey, and coordinated power points to

Senior Advisory Board and CEO for review

2004-2007 Communikay Graphics Inc.- Production & Shipping• Ensured quality and quantity requirements were both met in production of screen printed

advertisements and product labels • Fulfilled orders and ensured timely shipment while maintaining accurate records of inventory

LEADERSHIP ACTIVITIES AND AWARDS• Phi Beta Lambda- Student Business Fraternity • Big Event • Voices For Children • Texas A&M Ducks Unlimited

PROFESSIONAL AFFILIATIONS• Student Member, Association of Future Healthcare Leaders (AFHL), 2012-Present• Student Member, Institution for Healthcare Improvement (IHI), 2012-Present

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Margaret Lea Price-Jeter17312 PALO DURO CANYON DR.

COLLEGE STATION, TEXAS 77845(979) 777-1110 ∙ [email protected]



2007-2011 Texas A&M University, College Station, TexasBachelor of Arts in English with emphasis in Rhetoric

WORK EXPERIENCE2013-Present Medical Staff Services Coordinator, The Physicians Centre Hospital, Bryan, Texas

• Physician Credentialing in accordance with The Joint Commission, state requirements, and requirements outlined in medical staff bylaws and rule and regulations.

• Liaison between Administration, the Medical Staff and Governing Board.

2002-Present Membership Vice President, Woman’s Club, Bryan, Texas • Approve the annual budget, annual report, etc. • Approve major contracts. • Research and present candidates for membership.• Train and appoint new members for volunteer assignments.• Chair fundraising events while maintaining expenses within assigned budgets.

2000-2006 Executive Committee member, The Prenatal Clinic, College Station, Texas• Worked with and provided support to the executive director. • Approved the annual budget, annual report, etc. • Approved major contracts and assisted in obtaining grants. • Solicited and reviewed program evaluations. • Fundraising, by directly donating to the non-profit and soliciting donations from others. • Developed new fundraiser “Champagne and Diamonds” to increase clinic revenues. Chaired

events and created new DVD presentation for each event to solicit donations.• Advocated for the organization within the community and testified before Budget Community

Affairs in Austin for state funding support.

2000-2003 Board Member, The Children’s Museum, Bryan, Texas• Worked with and provided support to the executive director, including fundraising and

promoting the museum within the community.• Approved the annual budget and annual report. • Approved major contracts and assisted in obtaining grants. • Solicited and reviewed program evaluations. • Managed fundraising efforts.

COMMUNITY SERVICE• Former board member of The Woman’s Club, Bryan, TX. Member since 2002. Served as Vice-President• Former executive committee member of The Prenatal Clinic, Bryan, TX, board member since 2000• Current sustaining member: The Junior League of Bryan-College Station, TX• Former board member of The Children’s Museum, Bryan, TX• Former board member, M.O.R.E. Foundation, Houston, TX• Former board member, St. Martin’s Foundation, Houston, TX• Former Vice-Chairperson, March of Dimes, Galveston County, TX• Former Vice-Chairperson, IEEE/IAS, Houston, TX• Former member, The Junior League of Houston, TX• School volunteer, Holy Spirit Episcopal, Houston, TX, Allen Academy, Bryan, TX, AMCMS, College Station, TX

Nichole Rydahl21 GRAMERCY PARK DR. APT. 321

BRYAN, TEXAS 77802 (616) 835-1842 ∙ [email protected]



2006-2010 Grand Valley State University, Allendale, MichiganBachelor of Science, Public and Nonprofit Administration emphasis in Community Health, Minor in Business

WORK EXPERIENCESummer 2013 Cook Children’s Health System, Fort Worth, Texas

• Graduate Administrative Intern – Process Improvement Department • Assisted in facilitating improvement projects in a variety of departments across the system• Created data collection plan for Pre-Operative services• Analyze and interpret Pre-operative and Radiology time series data• Developed solutions to process issues in Neighborhood Clinics utilize Athena tools

2012-Present Project Manager, University Pediatric Association, College Station, Texas• Achieved Level 1 Recognition resulting in additional funds for practice use • Achieved Level 2 Recognition resulting in additional funds for practice use • National Committee for Quality Assurance Patient Center Medical Home (PCMH) Accreditation• Develop templates to improve clinical staff workflow• Collect and analysis data to maximize revenue and patient flow• Provide technical assistant to practice users• Improved patient accessibility and communication by utilizing practice website and patient

portal • Manage Social Networking Sites

LEADERSHIP ACTIVITIES AND AWARDS• Certified Quality Process Analysts (CQPA), American Society for Quality, 2013• Vice President of Finance, Association for Future Healthcare Leaders, 2013• Richard J. Stull Student Essay Competition, American College of Healthcare Executives, 2012

PROFESSIONAL AFFILIATIONS• 2012-present, Student Member, Institute for Healthcare Improvement• 2012-present, Student Member, Healthcare Financial Management Association• 2011-present, Student Member, Association for Future Healthcare Leaders • 2011-present, Student Member, American College of Healthcare Executives• 2011-present, Student Member, Medical Group Management Association

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Deepa Sabu19118 FOXTREE LANE




2008-2012 University of Houston, C.T. Bauer College of Business Bachelor of Business Administration; Management, Minor in International Area Studies of Asia

WORK EXPERIENCESummer 2013 Texas Children’s Hospital


Spring 2012 Student Researcher, Provost Undergraduate Research Scholarship• Organized a micro-financing research project in Malaysia • Collaborated with Professor Long Le to develop a curriculum to enhance student experience

and participation

Spring 2012 Intern, Equal Employment Opportunity Commission Office• Counseled clients about the process of filing a complaint with EEOC• Approved mail-in client charges to the EEOC

Spring 2011 Intern, Civic Houston Internship Program: City of Houston Mayor’s Office• Analyzed and compiled data about city employees’ travel expenditures• Contact Texas Senators, House of Representatives and other Texas government officials for

office needs • Attended press conferences held by the Mayor’s Office

LEADERSHIP ACTIVITIES AND AWARDS• First Place Champions, 2013 George McMillan Fleming Center for Healthcare Management Case Study Competition• External Administrative Committee Member, Association of Future Healthcare Leaders, 2013• Co-Founder, Bauer Global Studies Micro-Finance Project• Secretary, Trinity Youth Fellowship• Team Captain, Leukemia and Lymphoma Society: Light the Night Walk

PROFESSIONAL AFFILIATIONS• Director of Planning and Marketing, Institute of Healthcare Improvement, 2012 to present• Student Associate, American College of Healthcare Executives, 2012 to present• Student Member, Medical Group Management Association, 2012 to present • Student Member, Association for Future Health Care Leaders, 2012 to present

T. Lindsay Shaw2250 DARTMOUTH #126

COLLEGE STATION, TEXAS 77840(210) 865-1764 ∙ [email protected]



2007 - 2011 Texas A&M University, College Station, TexasBachelor of Psychology with a Minor in Business AdministrationCum Laude

WORK EXPERIENCESummer 2013 Administrative Intern, Baptist Medical Center (BMC), San Antonio, Texas

• Complete and manage projects as assigned by the Chief Operating Officer• Assist the Chief Medical Officer with the implementation of the center’s palliative care

program• Develop a support compendium for an upcoming CMS survey of perioperative services• Perform a competency audit for over 100 employees within perioperative services• Participate in daily Gemba rounding, BMC huddle, and meetings with both organizational

and regional executives

2012 - present EMR Project Manager, Central Texas Heart Center, Bryan, Texas• Provide comprehensive EMR training and technical support for over 40 physicians, nurses,

and staff members• Create and distribute the center’s first staff training manuals• Oversee requested customizations and collaborate with physicians and vendors to

complete EMR updates• Assist with the implementation of Meaningful Use measures to achieve successful Stage 1

attestation in 2012 and help the center receive $90,000 as a result• Serve as the primary project manager for the eCardio interface

2009 - 2011 Community Assistant, Callaway Villas, American Campus Communities, College Station, Texas

2008 - 2009 Receptionist/Facility Attendant, Recreational Sports, Texas A&M University, College Station, Texas

2006 - 2008 Cashier, H.E.B. Grocery, San Antonio, Texas

LEADERSHIP ACTIVITIES AND AWARDS• Vice President of Program Events, Association for Future Healthcare Leaders (AFHL), 2013 to present• Foster G. McGaw Scholarship Recipient, American College of Healthcare Executives (ACHE), June 2013• Dr. Jeptha Dalston Scholarship Recipient, ACHE-SETC, May 2013• First Place Prize Winner, George McMillian Fleming Center Healthcare Management Case Study Competition, April

2013• Vice President of Communications, Association for Future Healthcare Leaders, 2012-2013 • Second Place Prize Winner, George McMillian Fleming Center Healthcare Management Case Study Competition,

March 2012• Distinguished Member of Dean’s Honor Roll, Texas A&M University, 2011

PROFESSIONAL AFFILIATIONS• Student Member, American Society for Quality (ASQ), 2013 to present• Student Member, Institute for Healthcare Improvement (IHI), TAMHSC Student Chapter, 2013 to present• Student Associate, ACHE, 2012 to present• Student Member, AFHL, 2012 to present• Student Member, Medical Group Management Association (MGMA), 2012 to present

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Karen WongSUGAR LAND, TEXAS 77479




2008 - 2011 University of Houston, Houston, TexasBachelor of Science, Biochemical and Biophysical Sciences, Summa Cum Laude

WORK EXPERIENCESummer 2013 Administrative Intern, Houston Methodist West Hospital, Houston, Texas

• Developed a business plan and pro forma for hospital’s new service line• Facilitated strategic planning sessions to develop hospital’s 2014 Strategic Plan• Created and developed a patient information pamphlet for the Emergency Department• Advised and proposed revisions for improving hospital’s New Employee Orientation• Attended senior-level hospital department and committee meetings, including Board of

Trustees meeting• Participated in hospital outreach activities and community events

2011-2012 Clinical Research Associate, Repros Therapeutics, Inc., The Woodlands, Texas• Independent travel to investigator sites to monitor and ensure clinical trials are conducted

per protocol• Managed and oversaw (on average) 5 clinical trials across 6-8 research sites each• Trained Junior CRAs and guided them on monitoring trips• Had thorough knowledge of study protocol, FDA regulations, SOPs, and GCPs

Summer 2009 STEP-UP Clinical & Research Internship, UT MD Anderson Cancer Center, Houston, Texas• Researched factors influencing outcome in patients with low-grade serous ovarian carcinoma• Participated in an 80-hour dissection-based human anatomy course

2007- 2008 Undergraduate Research Assistant, University of North Texas, Denton, Texas• Studied baby zebrafish anatomy via examining cross-sectional slides under microscope• Used OPTIMAS image analysis software

LEADERSHIP ACTIVITIES AND AWARDS• 2012 Human Infusion Case Competition Team Finalist, 2012• Graduated Summa Cum Laude, University of Houston, 2011• University of Houston Dean’s List, 2008-2011• University of North Texas President’s List, 2007-2008• 1st Grade Sunday School Teacher, Fort Bend Community Church, 2010-2011• AWANA Leader, Fort Bend Community Church, 2006-2007

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2012-present• Student Member, Association for Future Healthcare Leaders, 2012-present• Student Member, Medical Group Management Association, 2012-present

PUBLICATIONS• Schlumbrecht MP, Sun CC, Wong KN, Broaddus RR, Gershenson DM, Bodurka DC. Clinicodemographic factors

influencing outcomes in patients with low-grade serous ovarian carcinoma. Cancer. February 2011.

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