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The top documents tagged [agent performance]
When Every Moment Matters: Apply a Marketing Mindset to Customer Service
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Using Predictive Analytics for Customer Intent Mining
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Virtual Interviewing Improves Agent Performance
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Sr. MA Role Description
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User Guide Exony Reports. Exony VIM - Virtual Interaction Manager This user guide is an overview for navigating the browser based Exony VIM tool. It’s
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Panasonic Professional Call Centre Solution - Poltys CC Series - Rev1.0 24 Sep., 2013
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Design of Web Agents Inspired by Brain Research Maya Dimitrova, Hiroaki Wagatsuma * and Yoko Yamaguchi* Institute of Control and System Research – Bulgarian
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University of Miami Call Effectiveness Monitoring Scoring for Success Eddie Vidal Manager, Enterprise Support Services July 20, 2010
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