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The top documents tagged [art of service recovery]
Managing Waiting Lines. Lines and Waiting Every day I get in the queue, that waits for the bus that takes me to you … Pete Townshend, Magic Bus
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Welcome to another installment of….. BMGT 245- Customer Service
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Chapter 13 Complaints and Service Recovery. Chapter Objectives Discuss the four different categories of service failure types. Explain customer complaining
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