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The top documents tagged [business personal calls]
Transforming IT-SME in downturn
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DA117 Practice Management. Alertness – Answer within 3 rings – Identify caller, use their name Expressiveness – No monotone, smiles before you answer,
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Transforming IT-SME in downturn
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Transforming The SME a presentation by Prof. Sanjiva Dubey at the NASSCOM Fridays 2.0 40th Session
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1 DA 117 Practice Management Communication and Telephone Skills
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