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Chapter 11 Customer Relationship Management McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved
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McGraw-Hill/Irwin Retailing Management, 7/e © 2008 by The McGraw-Hill Companies, All rights reserved. Chapter 11 Customer Relationship Management
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Relationship Management 10.1 Information Systems Retailing Strategy Retail Market Strategy Financial StrategySite Location Retail Locations Organizational
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PPT 11-1 5 th Edition. PPT 11-2 McGraw-Hill/Irwin Levy/Weitz: Retailing Management, 5/e Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights
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