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Introduction to Operations Management
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Chapter Objectives Product and Service Strategies CHAPTER 11 1 2 4 7 8 Define product and distinguish between goods and services and how they relate to
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© Wiley 20101 Chapter 1 - Introduction to Operations Management Operations Management by R. Dan Reid & Nada R. Sanders 4th Edition © Wiley 2010
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Unit 1: Service Sector & Technology. Sharing Economy
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Service Sector
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1 Service, Service Systems and Services Innovation Dr. Yuhong Yan Jan, 2008
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© Wiley 20101 Chapter 1 - Introduction to Operations Management Operations Management by R. Dan Reid & Nada R. Sanders 4th Edition © Wiley 2010
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