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The top documents tagged [service spotlight]
Introduction to customer service Chapter 1 © Hudson & Hudson. Customer Service for Hospitality & Tourism
254 views
A2 Building and Maintaining Customer Relationships
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Managing service encounters Chapter 5 © Hudson & Hudson. Customer Service for Hospitality & Tourism
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Financial and behavioral impacts Chapter 2 © Hudson & Hudson. Customer Service for Hospitality & Tourism
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The impact of technology on customer service Chapter 9 © Hudson & Hudson. Customer Service for Hospitality & Tourism
216 views
Providing customer service through the servicescape Chapter 8 © Hudson & Hudson. Customer Service for Hospitality & Tourism
243 views
Understanding the consumer Chapter 3 © Hudson & Hudson. Customer Service for Hospitality & Tourism
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‘At Your Service’ Spotlight: Scott Dunn Travel
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