Take a breath of fresh airFly better with peace of mind that you’re breathing fresh, clean and filtered air on your flight with us.

Cabin air is extracted into the air mixer unit through High-Efficiency Particulate Air filters (HEPA)

HEPA filters remove 99.97% of microscopic

particles like bacteria, viruses, and fungi from

the air - as effective as the filters used in

hospital theatres

The cleaned and filtered cabin air is mixed with fresh air drawn in from outside

All installed HEPA filters are used during the flight � B777 - 8 filters � A380 - 18 or 19 filters (depending on configuration)

Air in the cabin is changed every two to three minutes – even more frequently than in a hospital

Air circulates downwards from the ceiling to the floor to minimise the movement of particles along the cabin

Source: Pall Aerospace

Mixed air is circulated back into the cabin at the right temperature for your comfort

Air MixingUnit

Freshair fromoutside

Freshair fromoutside AC Unit with

HEPA Filters

V3-15.07.20

Visit our website to find out more:● Our current network and services ● Flying to and from Dubai ● Travel requirements ● Your safety

If you are not cleared from the Medical Centre you must follow the advice of the DHA

Continue through security. You will pass through thermal scanners on your way to departures

If you don't have COVID-19 symptoms continue to the boarding gate

If you have COVID-19 symptoms you will be taken by the Dubai Health Authority (DHA) to the airport Medical Centre for further checks

Check the travel requirements before you depart including information about COVID-19 PCR tests and travel documents

Connecting in DubaiA step-by-step guide to the measures we're taking to keep you safe and protected when you connect through Dubai.

Connection desks are fitted with protective antimicrobial screens. Please wear your mask at all times. If you need one, we can give you a travel hygiene kit at the connections desk that contains a mask, gloves, hand sanitiser and antibacterial wipes

Premium Connections service including personal assistance and fast-track security clearance for First Class customers

Our seating area at the departure gate is arranged to maintain social distancing

Emirates offers free COVID-19 health and quarantine cover for 31 days when you travel away from home

Once you are cleared from the Medical Centre you can continue to the departure gate. If you have missed your connecting flight you will be rebooked on the next flight and accommodated at Dubai International Airport Hotel

01.09.20

Visit our website to find out more:● Our current network and services ● Flying to and from Dubai ● Travel requirements ● Your safety

Premium experience 1/2 Stay safe and protected along your entire journey with us when you travel in First Class and Business Class.

All Chauffeur-drive cars are deep cleaned and disinfected internally and externally from the start of every driver’s duty

To maintain a safe distance, the number of passengers in each car is limited and customers sit in the back seats

All common touch points are sanitised after every trip, including buckles, handles, buttons and switches, blinds, and headrests

Your driver will be wearing a mask and gloves. Please wear your mask and any required personal protective equipment (PPE). All cars have hand sanitiser

One entry and one exit point, spaced floor markers in the queue areas, and reduced lounge capacity for social distancing

Cleaning teams sanitise the washrooms after each use and frequently sanitise points of contact. Travel hygiene kits are available

To reduce contact, newspapers and magazines are currently unavailable. Our Moet & Chandon champagne bar is open for First Class customers. Our showers are open with hygienically wrapped towels and bath mats. Our shoe shine service, children’s area, and business centre remain closed until further notice.

Check the travel requirements before you depart including information about COVID-19 PCR tests and travel documents

Emirates offers free COVID-19 health and quarantine cover for 31 days when you travel away from home

Our cabin baggage

rules have now returned

to normal

You will pass through thermal scanners

Chauffeur-drive service

Check-in at Emirates Terminal 3

Emirates Lounge, Dubai International Airport

Check-in desks are fitted with protective antimicrobial screens. Follow the floor markers to maintain a safe distance from others

We’ll give you a travel hygiene kit containing a mask, gloves, antibacterial wipes and hand sanitiser

Our dining service has been modified to maintain strict hygiene and to reduce contact. First Class customers can order from our contactless digital menus. Business Class customers can choose from a buffet served by our team

Exclusive check-in desks and security area for First Class, Business Class, Emirates Skywards Platinum, Gold and Silver members

Premium Connections service including personal assistance and fast-track security clearance for First Class customers arriving or connecting in Dubai

Tables and chairs are arranged for social distancing and are disinfected after each use. Table signs show when the area has been cleaned

Visit our website to find out more:● Our current network and services ● Flying to and from Dubai ● Travel requirements ● Your safety

You will arrive at the exclusive First Class and Business Class entrance. Wear your mask at all times

Please wear your mask at all times except when eating or drinking

01.09.20

Premium experience 2/2 Stay safe and protected along your entire journey with us when you travel in First Class and Business Class.

In flight

01.09.20

Our onboard services are modified to maintain strict hygiene and safety and to reduce contact

Our social areas, Shower Spa and Onboard Lounge are currently closed

All aircraft are deep cleaned in Dubai and go through an enhanced cleaning and disinfection process after every tripWear your mask at the airport,

during boarding, on the flight and when disembarking. Dispose of used masks inside the waste bag in your seat pocket

Single-use menus. There is a vegetarian option

on the menu, or you can order from a limited

selection of dietary meals before your flight. All

food and beverages are hygienically prepared

All our cabin crew are in full personal protective equipment (PPE)

An additional cabin service attendant

cleans the lavatories every 45 minutes on

flights over 1 hour 30 minutes. Lavatories

have sanitising soap with handwashing

instructions

Comfort items (mattresses, blankets, pillows, First Class writing kits, and headphones) are hygienically sealed. Reading materials have been removed. Our safety cards are disinfected and all waste bags are replaced after every flight

Keep a safe distance from others as you

leave the aircraft

Visit our website to find out more:● Our current network and services ● Flying to and from Dubai ● Travel requirements ● Your safety

In flight

Departures from Emirates Terminal 3Immigration and security

Boarding

Keep a safe distance from other passengers

and wear your mask at all times. Only travellers can enter the terminal unless you have a disability and

need assistance

Arrive 3 hours before departure

You will pass through thermal scanners

We’ll give you a travel hygiene kit containing a mask, gloves, hand sanitiser and antibacterial wipes

The Immigration desks are fitted with protective antimicrobial screens. Follow the floor markers to maintain a safe distance in the queue

Our cabin baggage rules have now returned to normal

Our check-in desks are fitted with protective

antimicrobial screens.Follow the floor markers

to maintain a safe distance in the queue

Boarding will be in small groups from the last row to the first

The boarding area is deep cleaned after each flight

Maintain a safe distance from others and keep your mask on at all times. Our seats at boarding are arranged to maintain social distancing

Departing from Dubaiis is a step-by-step guide to the measures we’re taking to keep you safe and protected when you fly with us from Dubai.

Aer landingDuring your flight

All our cabin crew are in full personal protective equipment (PPE) Wear your mask at the

airport, during boarding, on the flight and when disembarking. Dispose of used masks inside the waste bag in your seat pocket

Our social areas, Shower Spa and Onboard Lounge are currently closed

Our onboard services are modified to maintain strict hygiene and to reduce contact Single-use menus in

First and Business Class. In Economy Class our cabin crew will share the menu options

There is a vegetarian meal on the menu, or you can order from a limited selection of dietary meals 24 hours before your flight

All food and beverages are hygienically prepared

Keep a safe distance from others as you leave the aircraft

All aircraft are deep cleaned in Dubai and go through an enhanced cleaning and disinfection process after every trip

An additional cabin service attendant

cleans the lavatories every 45 minutes on

flights over 1 hour 30 minutes. Lavatories

have sanitising soap with handwashing

instructionsComfort items (mattresses,

blankets, pillows and headphones) are hygienically

sealed. Reading materials have been removed. Our safety

cards are disinfected and all waste bags are replaced after

every flight

Visit our website to find out more:● Our current network and services ● Flying to and from Dubai ● Travel requirements ● Your safety

01.09.20

Check-in

3hours

Check the travel requirements before you depart including information about COVID-19 PCR tests and travel documents

Emirates offers free COVID-19 health and quarantine cover for 31 days when you travel away from home

Our teamwill be wearing

personal protective equipment (PPE)

Arriving in Emirates Terminal 3

In flight

Arriving in Dubai

Aer landingDuring your flightAll our cabin crew are in full personal protective equipment (PPE)

An additional cabin service attendant cleans the lavatories every 45 minutes on flights over 1 hour 30 minutes. Lavatories have sanitising soap with handwashing instructions

On flights to Dubai, we’ll give you a hygiene kit on board containing a mask, gloves, hand sanitiser and antibacterial wipes

Comfort items (mattresses, blankets, pillows and headphones) are hygienically sealed. Reading materials have been removed. Our safety cards are disinfected and all waste bags are replaced after every flight

Our onboard services are modified to maintain strict hygiene and safety and to reduce contact

All passengers staying in Dubai will be given a

Quarantine Undertaking form to complete and hand

to medical staff on arrival

All food and beverages are hygienically prepared

There is a vegetarian meal on the menu, or you can order from a limited selection of dietary meals 24 hours before your flight

Keep a safe distance from others as you leave the aircraft

All aircraft are deep cleaned in Dubai and go through an enhanced cleaning and disinfection process after every trip

If you have COVID-19 symptoms you will be taken to Dubai International Airport Medical Centre for further checks

Premium Connections service including personal assistance and fast-track security clearance for First Class customers arriving or connecting in Dubai

Hand the Quarantine Undertaking form you

completed on the flight to Dubai Health Authority (DHA) staff

Check the travel requirements before you depart including information about COVID-19 PCR tests and travel documents

All passengers who took a PCR test on arrival must self-isolate until they receive their results

If your COVID-19 PCR test result is positive, you must follow the advice of the Dubai Health Authority and stay in self-isolation

Our social areas, Shower Spa and Onboard Lounge

are currently closed

is is a step-by step guide to the measures we're taking to keep you safe and protected on your journey to Dubai.

Single-use menus in First and Business

Class. In Economy Class our cabin crew will share

the menu options

You will pass through thermal

scanners If your COVID-19 PCR test result is negative you no longer need to remain in self-isolation

Emirates offers free COVID-19 health and quarantine cover for 31 days when you travel away from home

Wear your mask at the airport, during boarding, on the flight and when disembarking. Dispose of used masks inside the waste bag in your seat pocket

If you do not have symptoms, continue to Immigration and collect your baggage from the carousel

01.09.20

Visit our website to find out more:● Our current network and services ● Flying to and from Dubai ● Travel requirements ● Your safety