take off autumn 2013

MAG’s COLLEAGUE MAGAZINE | SPRING 2013

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GETTING TO KNOW… MAG’S RETAIL TEAMPLUS... SPECIAL ANNIVERSARY PULL OUT, IS THERE SUCH

A THING AS A ‘GREEN’ FLIGHT? AND MUCH MORE....

MAG’s COLLEAGUE MAGAZINEAUTUMN 2013

Inside...

This August we saw an impressive number of passengers come through Manchester Airport. More than 2.3 million passengers travelled via the airport which is a 7% increase on last year. New routes have been introduced in 2013 which have contributed to the increase but we are also attracting many customers from other regions where our Fly Manchester marketing campaign has been hitting the streets with force.

This was also our first summer with Stansted onboard. The airport has been in the limelight recently with the recent announcement from Ryanair which will see the airline increase passenger numbers over the next five years (page 1). This is a brilliant step forward for Stansted as it means that we now have a long-term growth agreement. To prepare for this growth we have already started work on the Terminal Transformation which you can read more about on page 25.

East Midlands and Bournemouth Airports have also had their share of good news this summer. Aer Lingus and Ryanair have both confirmed that they will continue with their service through the winter at Bournemouth and this August we saw the highest number of passengers pass through their doors this year. At EMA Jet2 have revealed significant growth plans for the airport including four new routes in

2014 which helps put the airport in an even stronger position as we continue to develop our services.

In July, we celebrated Manchester Airport’s 75th birthday and Stansted’s 70th anniversary of its runway. It was great to see so many colleagues join in some of the festivities that have been held across both the airports. Many of you also took this opportunity to raise funds for our charity partner Medcare. Your efforts are helping to raise much-needed money for children in Uganda and this has not gone unnoticed (page 27).

Finally this summer we submitted our plans to the Airports Commission (also known as the Davies Commission). This is a really exciting time for MAG as we not only get involved in this important national debate but more so, as we make clear our growth ambitions. There will be many stakeholders to consider over the coming months and years and as colleagues it is important that you keep front of mind that you are ambassadors for the MAG brand and I hope that you will be excited about the possibility of growth at all our airports.

Reflecting on summer 2013…It’s been a busy summer at all our airports with colleagues working hard to deliver great customer service so our passengers have the best experience as possible. Having excellent customer service is what will make us stand out from other airports and it’s important that we continue to focus on this so our customers make our airports their number one choice.

Charlie Cornish Chief Executive

Contact the Editor!Telephone: 0161 489 8678 Email: [email protected]

Firstly I would like to start off by introducing myself as your new editor. I’m really excited to take over the reins of the magazine and I’m looking forward to working with some of you on future editions.

I would also like to take this opportunity to welcome Lizzie Lavan, who is our new intern. Lizzie, who is currently on a placement year from Aston University, will be working closely with me on this magazine and other internal communication channels for the next 12 months.

This magazine belongs to you and for the next issue we are looking for some new features, stories and suggestions for 2014. If you have any ideas please let me know via the details below.

Remember we always want to hear your feedback (good or bad) so please drop me a line with any comments you may have!

Hope you enjoy this issue.

Advita Patel

Channels and Colleague Engagement Lead

NEWS

MAG’s COLLEAGUE MAGAZINE | SPRING 2013 3

Safe hands

Finger on the pulse

Brilliant at what matters

Power of teamwork

Our Values

Why not?

Our VisionTo be the

premier airport management and services

company.

FeaturesNews 1Vision Zero 7Keeping an eye of safety

Choir News 9Bringing depth to the Choir

Green Flights 11Is there such a thing as a “Green Flight”?

Getting to Know 13MAG’s Retail Team

Engagement 17Tackling engagement at every level

Investing for the Future 19What’s in the pipeline?

Stansted Separation 21 Programme The next steps...

Workplace Pensions 23Saving for your future

Terminal Transformation 25Plans coming to life...

Medcare 27MAG’s visit to Uganda

Medcare Ball 29Celebrating in style

The Mad MAG 30 Mudders Team Forming bonds in mud

Community and Social News 31Blast from the Past... 33How far have our airports come?

6 7

11 13

27 30

25

CONTENTS

You can now keep up-to-date with all our latest news by liking us on Facebook and following us on Twitter.

https://www.facebook.com/MAGColleagues

https://twitter.com/magcolleagues

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The new agreement will see up to 43 Ryanair aircraft based at Stansted (STN) from Summer 2014 and is in-line with our ambition to make Stansted the best airport in London, by increasing the choice of destinations and frequency of flights for our customers.

The new long term agreement between ourselves and Ryanair represents great news for both passengers and UK businesses. Ryanair will immediately launch four new routes from STN for the 2013/14 winter season. The new destinations are Lisbon, Bordeaux, Dortmund and Rabat (Morocco) and are not currently served by Stansted Airport.

This follows announcements earlier in the year of Ryanair’s plans at both Bournemouth and Manchester. Ryanair

recently announced its schedule for Winter 2013 at Bournemouth Airport. Beginning in October, routes will operate to Alicante, Barcelona (Girona), Gran Canaria, Lanzerote, Malaga and Tenerife. Paul Knight, Bournemouth Airport’s Managing Director, said: “Ryanair has always performed strongly at Bournemouth so we are delighted that they are extending their summer schedule into winter.”

Ryanair also recently celebrated carrying its six millionth passenger from Manchester to and from Dublin. In just 19 years, Ryanair has grown from a one route operation at Manchester, to now offering passengers in the North West a choice of 32 top European destinations across 14 countries.

MAG and Ryanair recently announced a new long-term growth agreement which will see the airline increase the number of passengers it serves at Stansted airport from just over 13 million a year to more than 18 million by 2018 and then upwards to nearly 21 million passengers a year by 2023.

RYANAIR FURTHER STRENGTHENS ITS NETWORK WITH MAG

We are delighted to have retained our A+ grade from the Global Reporting Initiative. The report outlines our achievements in areas such as the environment, the community, colleagues and customers, and has a specific focus on the Group’s future, after we acquired London Stansted Airport in February 2013.

Key achievements include:

• We have reduced our total carbon emissions by 5,465 tonnes during 2012/13

• We have a group-wide electricity supply from a 100% renewable source

• £173,000 was donated by MAG to local groups in the surrounding areas, bringing assistance and help to 160 groups

• During 2012/13, colleagues volunteered 6,336 hours to local community projects - a 29% increase on 2011/12

• Stansted and East Midlands Airports are undergoing multi-million pound transformations to their terminals to improve the customer experience and enhance retail and catering options

• We were awarded a Platinum Big Tick in the Business in the Community’s Corporate Responsibility Index

Neil Robinson, CSR Director, said: “After announcing carbon neutral ground operations at two of our airports last year, we are pleased to be able to report strong progress again during 2012/13.

For us, being sustainable is at the core of our business, and we always strive to go one step further in the areas that are most important to the business and our stakeholders. We are proud to be able to contribute to our industry targets and we will continue to work closely with our partners, including airlines, to continue to make a positive contribution.”

MAG AWARDED A+ GRADE

FROM GLOBAL REPORTING INITIATIVE

NEWS

NEWS

MAG’s COLLEAGUE MAGAZINE | AUTUMN 2013 2

Jet2.com has this summer revealed significant growth plans for East Midlands Airport including four new routes on sale now - Fuerteventura, Jersey, Kos and Reus.The launch of these popular European hotspots follows the recent additions of Budapest, Paris, Prague, Madeira and Zante - giving local passengers a choice of nine exciting new city and sun destinations for 2014. The introduction of a fifth aircraft next year also sees increased frequency of flights to nine of

the region’s most popular destinations, including Tenerife and Palma. In total Jet2.com will operate 150 flights a week during peak season next year.

Stephen Turner, Aviation Commercial Director, said: “We are delighted that Jet2.com is further expanding its network with four new routes for summer 2014. Now into its fourth year of flying from East Midlands, the airline has grown its route network by 77 per cent. We’ve recently enjoyed a busy summer season and today’s announcement for summer 2014 helps to put the airport in an even stronger position as we continue to extend and develop our services.”

JET2.COM ANNOUNCES EXPANSION PLANS AT EAST MIDLANDS AIRPORT

GRAIN LOFT AT MANCHESTER

AIRPORT RECEIVES COMMENDATION

AT FOOD & BEVERAGE AWARDS

The latest addition to Stansted’s world-wide cargo network has arrived, with the launch of weekly flights between the UK’s third busiest cargo airport and Moscow, by Russian freight carrier Transaero.The new service not only provides a direct link to Moscow, but also provides access to multiple connections across Transaero’s wide-ranging network, and has been specifically developed to cater for increased demand from freight forwarders.

Conan Busby, MAG’s Cargo Business Development Manager, said:

“We are delighted Transaero has chosen London Stansted as their preferred UK airport for developing their UK cargo services. This is the first new cargo service to London Stansted since the recent acquisition by MAG, and we are certain it will not be the last.”

“MAG and the teams at Stansted are looking forward to developing a close working relationship with Transaero and will be helping in every way to ensure their new cargo service to the UK is as successful as possible.”

NEW BOOST TO CARGO NETWORKAT LONDON STANSTED

The Grain Loft in Manchester Airport Terminal 1, which opened just six months ago, has received a commendation within the ‘Best Airport Bar’ category at the prestigious Airport Food & Beverage Awards (FAB), held in Dubai on 2 October 2013.The Grain Loft received the commendation for demonstrating excellence, innovation and best practise, against eight of the best airport bars the world has to offer.

Since opening, sales at The Grain Loft have been impressive - average transactions have increased by over 60%, and sales are up by 45% compared with the outlet it replaced.

The Grain Loft has self-service beer stations, a menu featuring many items with a guaranteed arrival time of just 13 minutes, and also has docking stations, allowing diners to listen to their own music.

Beth Brewster, Retail Director, MAG, commented: “The Grain Loft is a great addition to our busiest terminal, and there’s something here for everyone - whether that’s groups heading on a weekend break, families setting off for their holiday, or travellers on business. Innovations such as the sound pods and beer stations make a visit to The Grain Loft an experience that’s something really special, while the use of local foods and locally brewed beers enables us to bring character and a true taste of Manchester to the airport.”

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NATS, the UK’s leading air traffic control company, has installed the latest technology in the tower, with more than 70 different systems having been installed into the new tower. These include radar processors, plasma touch displays, electronic flight progress strips (EFPS) and communications equipment.

This will enable controllers to continue to provide a safe and efficient service for the 170,000 aircraft movements at the airport this year.

The new tower has 360-degree panoramic views around Greater Manchester and into Cheshire, providing a much improved structure than the existing tower, where cameras were needed by controllers to assist with the views to the furthest end of Runway 2.

Andrew Cowan, MAG’s Chief Operating Officer, said: “We are delighted with the new control tower and pleased that it has officially opened as we celebrated our 75th year of operation. It’s a fitting moment for us and demonstrates our continued investment in Manchester Airport, and this will be our most significant development in the airport this year.

“It also follows previous investments made such as the £10 million upgrade for the airfield in 2010 so we could prepare for the arrival of the Emirates A380 and the complete refurbishment of runway one in 2011. The new tower provides facilities suitable for a 21st century airfield and has further strengthened our great relationship with NATS, with whom we have worked together to create an iconic building, in a secure unit next to the airfield.”

NATS Manchester General Manager Paul Jones said: “We are really excited to have moved into our new home which, with its height and position on the airfield, together with the technology at our disposal, will enable us to provide the very best service for the airport and its passengers.”

MANCHESTER AIRPORT’S NEW £20 MILLION CONTROL TOWER COMES INTO OPERATION

The new £20 million air traffic control tower at Manchester Airport has officially been completed after 15 months of construction, and has gone into operation with the official opening ceremony taking place on the 75th anniversary of the Airport.

NEWS

The Northwest Structural Awards Competition took place at the Radisson Blu Edwardian on the 27th September to recognise the best structural projects across three categories - Large, Medium and Small. The ATC project fought off tough competition to win the most sought after prize of the night, with best large project.

Family favourite, Frankie & Benny’s, has opened in the Departures Lounge at East Midlands Airport.Passengers who step inside the restaurant will feel instantly transported to a 1950’s all-American diner, complete with friendly staff and efficient service.

Frankie & Benny’s is open from the small hours of the morning, accommodating passengers on very early or very late flights.

Nick Ayerst, Managing Director of TRG Concessions, one of the leading operators of restaurants, bars and coffee shops in the UK’s busiest airports, commented: “We are thrilled to be opening our first business at East Midlands Airport, continually strengthening our bond with MAG. We are looking forward to offering a fantastic range of freshly cooked food to passengers by our talented and enthusiastic team of waiting staff.”

Beth Brewster, MAG’s Retail Director, added: “The arrival of Frankie and Benny’s was just in time for the peak summer months and we have been delighted to work with TRG to bring the brand to East Midlands Airport.

“We want to ensure that we offer an increasingly diverse range of retail options for the millions of passengers who use East Midlands Airport and we believe that Frankie & Benny’s will be a huge hit amongst our customers.”

NEWS

EASYJET SIGNS DEAL WITH MAG TO DOUBLE ITS TRAFFIC AT STANSTED AIRPORT

FRANKIE & BENNY’S OPENS AT EAST

MIDLANDS AIRPORT


EgyptAir has expanded its network between the UK and Egypt with the start of a five-times-per-week service between Manchester and the Egyptian capital, Cairo.

In July the Egyptian airline carried out its first non-stop flight between Manchester Airport, and EgyptAir’s main hub at Cairo International Airport in July, making Manchester their 81st destination.

Cairo is the largest city in the Africa and Middle East region, with a population of around seven million. Dating back to Ancient Egypt, the city served as a trading centre for the three adjoining continents,

and is now a major global business city, as well as a popular visitor destination, with the world famous Great Sphinx and the Pyramids of Giza located nearby.

Ken O’Toole, MAG’s Chief Commercial Officer, said: “Cairo is a welcome addition to our global flight network as it further eliminates the need for people in the North to have to fly from London instead of closer to home - from Manchester, the North’s major long-haul airport. EgyptAir’s new service will provide direct access to this major business and visitor city, as well providing key connections across Africa and the Middle East.”

EGYPTAIR COMMENCES SERVICE FROM MANCHESTER AIRPORT

easyJet and MAG have announced a new long-term growth deal that will allow the airline to more than double its passenger numbers at Stansted over the next five years, from a current 2.8 million passengers to six million passengers.

easyJet is one of the fastest growing airlines in Europe, and currently operates eight aircraft on up to 27 routes from London Stansted, including new services to Bulgaria, Morocco and Egypt. The airline supports MAG’s plans to make Stansted the best airport in London.

As well as offering new destinations, easyJet’s continued focus and growing share of the corporate market means the agreement may also lead to an increase in the number of business travellers using Stansted.Charlie Cornish, MAG’s Chief Executive, said: “London Stansted will flourish under MAG’s ownership as we actively market the airport, the region, and its strong connectivity, including direct rail access to both London and Cambridge. This access also includes airlines and will introduce lots more airline competition into the London market. The quality of our offer is compelling and we strongly believe that London Stansted has a key role to play in any debate on South East capacity and today’s positive announcement by easyJet confirms that.”Paul Simmons, UK Director for easyJet, added:“We are pleased to have reached a new deal with the new owners of Stansted which gives us the ability to grow at the London airport. We look forward to working with MAG over the coming months and years.”

NEWS

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CARBON NEUTRAL OPERATIONS AT BOURNEMOUTH AND EAST MIDLANDS

The Terminal One Escape Lounge was announced in July as winner of the Best Staff category in the prestigious Priority Pass of the Year awards, beating off competition from over 600 lounges around the world.Priority Pass revealed that almost 60,000 members voted based on their experiences of the lounges, against a set of criteria for lounge quality.Suzy Taylor, Manchester Airport Escape Lounges Manager, said: “To say we are delighted with this award would be an understatement. This is an incredible achievement for our Escape Lounges Team and to be recognised globally as one of the best is just amazing.

We aim to build a relationship with each guest, many of whom are frequent users of the lounge. We’re very proud of this achievement and would like to thank everyone who voted for us.”

Global Marketing Director for Priority Pass, Stephen Simpson added: “Having personally spent time in the lounge, I can certainly understand why our members rate the staff of the Escape Lounge so highly. From the smiles at the reception desk, to the full table-service in the bistro area to help on flight boarding times and arrangements, the staff go the extra mile for their guests.”

MANCHESTER AIRPORT’S ESCAPE LOUNGE WINS GLOBAL AWARD

Last year was the first year of carbon neutral operations at Bournemouth and East Midlands Airports. In order to compensate for remaining carbon emissions, which resulted mainly from gas, heating oil and vehicle fuel, the airports have invested in carbon offset credits.Instead of simply ‘buying’ credits, significant research was undertaken into the types of projects and verification systems which lead to carbon offsets becoming available, enabling MAG to select the most credible offsets available and deliver real benefit.Independently verified to the Gold Standard, a fuel efficient wood stove project based in Uganda was selected. Currently, 95% of Ugandans rely on charcoal and wood to prepare their food, one of the major causes of deforestation in the country. Providing more effective technology to residents at an affordable price not only reduces household fuel consumption by up to 58%, but also improves livelihoods. The wood stoves save time and effort for women and children, who spend hours each week collecting fuel, and, as the stoves are cleaner burning, it also reduces exposure to hazardous air pollutants.

The locally-based project supports communities by encouraging local manufacturing and employment, and benefits biodiversity by reducing demand for wood, and therefore preserving the rich habitats of remaining forest - home to over 5,000 plant species and more than 1,000 species of bird. The cook stove project links closely to Medcare, the MAG charity which operates in the same area of the country. A total of 5,365 tonnes of CO2 emissions have been offset through the project, compensating for the emissions resulting from our ground operations and those of service partner airside vehicles at Bournemouth and East Midlands Airports.

EAST MIDLANDS CELEBRATES

FIRST DEPARTURE OF BOEING 787

DREAMLINEREast Midlands Airport celebrated the first long haul departure of Thomson’s Boeing 787 Dreamliner.

Thomson operated flight TOM586 to Sanford Airport in Orlando with the brand new plane, with 291 passengers on board.East Midlands Airport is now one of only four UK airports - along with Gatwick, Manchester and Glasgow - to operate the revolutionary aircraft. Thomson will fly the Dreamliner from East Midlands on long haul routes to Orlando and Cancun, and the plane is set to leave holidaymakers more relaxed and refreshed than ever before, with comfort and wellbeing features on-board reducing the effects of jet lag. It can also fly much further distances than similar sized aircraft, and is more environmentally friendly, using 20% less fuel. Andy Cliffe, Managing Director, East Midlands Airport, said: “We‘re delighted that Thomson Airways has chosen East Midlands Airport as one of only four UK airports to operate the new 787 Dreamliner.”

NEWS

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MANCHESTER AIRPORT CELEBRATES 75 YEARS WITH AIR SHOW

MAG’s COLLEAGUE MAGAZINE | AUTUMN 2013

Manchester Airport’s 75th Anniversary and M Festival was a huge success, with visitors entertained by fly-pasts, an aerial display team, and parachute troupe The Black Ravens.

The Blades - made up of former RAF Red Arrow pilots - also took to the skies and performed a stunning display over the Runway Visitor Park. To mark the airport’s early beginnings, visitors came along in full 1930’s dress, and vintage planes such as the Lancaster Bomber, a Hornet Moth, and Mourane Sauliner were chosen for fly-pasts. A Miles Gemini plane dating from the 1940’s also flew in to land so visitors could get a closer look.

OUR SAFETY MATTERS

We can all achieve this by applying our six golden principles:• Showing that we care about

everyone’s health and safety by setting a good example and demonstrating role model behaviours.

• Taking personal responsibility for safety in all that we do.

• Not walking by if we see something unsafe. If we can, we sort it, and will always report it.

• Being vigilant about risks and checking for new risks before making changes.

• Constantly checking that our work and surroundings are still safe. If we believe they are not, we will stop, think and amend things.

• If anything goes wrong, we will look closely to find out why and share lessons to make sure it doesn’t happen again.

“Nobody should be harmed by our business.”

Keeping an eye

on safety (L-R):

Simon Butterworth,

John Tomlinson,

Tim Clear and

Mark Lakin

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THE MAG SAFETY CHARTER


In 2011 the HSE team at Stansted conducted a ‘Safety Climate Survey’ across operational areas of the business to determine the next steps in developing a strategy that would effectively engage staff at all levels in the creation of a positive safety culture. The survey highlighted a number of contrasting views with regards to health and safety expectations of staff, and the perception that levels of communication remained poor.

As a result ‘Vision Zero’ was launched by the HSE team in September 2012, with a clear five year strategy of reducing the number of accidents at Stansted to zero by 2017, whilst simultaneously improving the safety culture business wide .

As Vision Zero approaches its first year at Stansted, Head of HSE, Phil Sparham reflects on the successes that have been achieved in the first year.

“As a result of the Vision Zero programme, not only have we seen significant reductions in accidents and lost time injuries across all our business areas, but we have also engaged our third parties in participating in the programme by incorporating Vision Zero in a number of joint working activities. The team see it as a real achievement that elements of Vision Zero have now been recognised as a brilliant opportunity to engage people further, and we are proud that the programme is being rolled out at other MAG airport locations.“

An exciting new phase of the campaign in this year‘s activities has been the integration of a ‘Security Management System‘ framework - or ‘SeMs - aligned to Vision Zero’s Safety Management system. Pat Hillier, Project Leader for SeMs at Stansted told us: “Stansted has volunteered as the first major airport in the UK to pilot SeMs by both

the CAA & the DfT which is a real achievement for us , presenting us with a great opportunity to stand out and lead in this initiative across the aviation industry. Utilising aspects of ‘Vision Zero‘ as a widely recognised brand with an established management system has resulted in extremely positive feedback on our progress so far, leading to a great deal of interest from other organisations involved in the SeMs working group looking to adopt a similar approach within their own organisations.”

Recent successes of the campaign have resulted in recognition by a number of external bodies and ‘Vision Zero‘ being awarded ‘Highly Commended’ for it’s achievements in the Business Action on Public Health category within the East of England BITC Impact Awards.

CASE STUDY - STANSTED AIRPORT

OUR SAFETY MATTERS

OUR SAFETY MATTERS

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What exactly is Vision Zero?Vision Zero is the new MAG Health and Safety campaign. This means that everything and anything related to Health and Safety will now come under the Vision Zero banner, which we hope will make things clearer for colleagues.

Why Vision Zero?This initiative has been developed and extended from one already in place at Stansted, where it has proved to be very effective. Over the past few months we have been working very closely with colleagues from across the business on how processes within Health and Safety can be made more robust. When we saw the work that was being carried out at Stansted Airport under the Vision Zero banner, we knew that the whole of MAG would benefit from a similar approach. It’s a great example of the learnings we can share across all of our airports.

Tell us more about the new Health and Safety charter?The campaign was launched at the end of August, with a Charter for Safety consisting of six core principles for good health and safety actions. The aim of these core principles is to help us achieve our Health & Safety Vision statement - “Nobody should be harmed by our business”. The principles in the Charter are aimed at embedding a strong, positive, behavioural approach to safety across the business.

What are Hazard Reporting stations and how do they work?After listening to colleague feedback, we wanted to make hazard reporting easier and encourage colleagues to get involved in the reporting of hazards across our sites. Hazard Reporting Stations have been placed in accessible areas across

the business i.e. restrooms, corridors etc. These stations will have postcards ,which colleagues can complete, to report any hazards that they have witnessed or observed, helping them to report the hazard quickly and with ease. The box where the postcards will be posted will be emptied by a designated manager everyday, with the outcome of the hazard reported within 24 hours.

Where can I find out more information about Vision Zero?We will be doing roadshows across Manchester, East Midlands and Bournemouth to explain Vision Zero to colleagues in more detail. There will also be more information available on the intranet and you can always email the team. We will also have a regular health and safety information alert which will be published on a monthly basis containing any key issues and lessons learned.

Vision Zero, MAG’s new Health & Safety campaign, has now been launched across Bournemouth, East Midlands and Manchester, following its successful implementation at Stansted Airport. Take off caught up with Simon Butterworth, Health, Safety and Wellbeing Director, to tell us more about this exciting new campaign.

BRINGING DEPTH TO THE CHOIR

BRINGING DEPTH TO THE CHOIROur glamourous MAN choir ladies are always out in force and ready to be in the spotlight on our front row. Behind them, dressed all in black with their pink stripey ties, our men are full of surprises (and a few solos!) So for this edition, Take Off asks our ladies to take a bow as our tenors and basses take the stage, and we find out more about our choir men.

Left to right, from back row to front: Andy Reynolds, Tim Povall, Garry Halliday, Andy Haworth, George Lane and Ian Briggs

Just like the rest of our choir, our men work in a range of different roles at Manchester airport. This includes everything from Aircraft Engineers to Customer Services Officers, and they all have their own hidden talents - they love everything from scuba diving, running, mountain biking, Scout leading, and travelling around in a classic VW camper! Somehow, they still find time to rehearse with us every week though…

So, gentlemen, why did you decide to join the choir?

‘Having watched the TV show and seen our choir perform, I was proud to be working at the same place as these guys and just decided to give it a go myself - with a little encouragement from some of the choir members.’ - Mark Stewart, Environment Engineer at MAG, and our newest recruit!

‘I play guitar, sing, and enjoy doing ‘open mic’ nights, so I wanted to experience singing in a bigger group.’ - Garry Halliday, Airfield Operations Controller, Manchester Airport

What has been your best, or worst, choir memory so far?

‘Apart from (mostly) great memories during the TV series, singing as a surprise at a colleague’s wedding, and performing carols live in the Radio Five studio to the nation.’ - Andy Reynolds, Strategic Planning Analyst, MAG

‘When Ian (our musical director) shouted, at Christmas, to the youth of Wythenshawe, “Do you want to hear another one?” and the reply came.....”NO!!!!!”’ - Martin Schofield, Customer Services Officer, T1

‘Best - the first time we sang at Concorde.’ - Jonathan, Operations Control Shift Manager at Swissport

‘Best - singing for the charity Childflight at 4am in T1 departures.’ - Ian Briggs, Driver and Loader, LSG Sky Chefs

“...I was proud to be working at the same place as these guys and just decided to give it a go...”

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BRINGING DEPTH TO THE CHOIR

10MAG’s COLLEAGUE MAGAZINE | AUTUMN 2013

Janet Nix,

Jonathan Hope

and Heather Buckley

“...there’s a lot of support from the group, you really feel part of a team...”

What would you say to someone thinking of joining the choir?

‘Go for it - it’s fun, and isn’t embarrassing. It can be hard work, but it’s satisfying when it all comes together, and gives you a real sense of achievement’ - Jonathan

‘I’d definitely encourage it - there’s a lot of support from the group, you really feel part of a team, and we get to play some great venues for a great cause. If you enjoy music, our Choirmaster is a really experienced teacher too.’ - Garry

‘The pieces we sing are varied, and we’re taught by Ian, so reading music is not a requirement. If you like singing, you’ll love the choir.’ - Tim Povall, Monarch Aircraft Engineer

‘It’s a great experience and an opportunity to meet some lovely people. You get a lot of pleasure from performing.’ - Andy Haworth, Watch Manager, Fire and Rescue, Manchester

Interested in joining?

Naturally, we accept both men and women, and we are always looking for budding new recruits. Men are particularly in demand, so don’t be shy! All Manchester Airport Colleagues are welcome to join, from Service Partners to our very own CSOs.

Email us at [email protected] if you have any questions or if you’d like to have a chat about joining, and don’t forget to follow us on Facebook (Manchester Airport Choir), Twitter (@Airport_Choir), and our MyMAG page on the intranet, for all of the latest choir news.

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IS THERE SUCH A THING AS A “GREEN” FLIGHT?

IS THERE SUCH A THING AS A “GREEN” FLIGHT? Well, every flight has an impact on the environment. Around airports the impacts are from aircraft noise and from nitrogen oxides emissions affecting air quality. Global climate impacts arise from emissions of CO2 and water vapour from throughout the flight. However the industry as a whole, including us as an airport operator, is making enormous efforts to make every flight as green as it can be through technical and operational improvements. The goals are sizable with long term commitments for a 65% noise reduction, 90% reduction in nitrogen oxide production and 75% CO2 emissions reduction per passenger kilometre. Here are just some of the measures being put in place.

Airfield designMoving the rear of stand roads to head of stand is an objective for our airfield team to improve safety. However, it will also reduce vehicle emissions, as traffic will not need to wait whilst aircraft manoeuvre on and off stand. Improvements are also being made to reduce aircraft queuing times and so aircraft fuel emissions.

Working togetherWe’re working with airlines, Air Traffic Control and ground handling companies on a number of projects to reduce operational impacts. Projects include sharing more accurate and up to date information on an aircraft’s progress to reduce congestion and improve punctuality. Less queuing for take-off means reduced fuel use and emissions. Getting the right people together has also helped airlines to refine their take off procedures on certain aircraft to reduce noise impacts on the ground.

Plug it inPlugging an aircraft into mains electricity instead

of using its on-board generator (APU) whilst on

stand, uses less aircraft fuel and emits less noise and

emissions onto the airfield. Recent improvements

to the fixed electrical ground power (FEGP) systems

have increased usage significantly. An aircraft’s APU

can burn as much as 6 times more fuel than mobile

ground-based power units (GPUs). In turn, GPUs

burn more fuel and emit more CO2 than FEGP.

Getting upGetting aircraft to continuously climb up to their final fuel efficient cruising altitude rather than to climb in steps, is not new. However, the cost savings associated with the reduced fuel use have provided a real incentive and as a result procedure and airspace changes are being introduced. It has been estimated that by just removing one level-off, the CO2 generated as an aircraft climbs can be reduced by between 3% and 7%.

Did you know?

Ever thought about what the

real cost of an extra couple

of minutes delay in boarding

your flight might be? Well,

keeping the on-board systems

and air-conditioning running

whilst your aircraft waits on

stand can use as much as a

gallon of fuel every minute.

IS THERE SUCH A THING AS A “GREEN” FLIGHT?


Getting to the car park

The car park buses clock up many

thousands of miles each year. The hybrid

diesel electric buses can reduce emissions

by around 20%.

Thomas Cook’s Optimum Flight InitiativeThomas Cook have used their Manchester - Lanzarote service this summer to try out a number of fuel and CO2 emission saving initiatives, including many of the ones listed on this page. The aircraft weight has been reduced by using light-weight paint on the fuselage and by using ipads for flight and safety information instead of paperwork. Operational improvements include continuous climbs, direct routings and constant descent. This project has involved a lot of planning and liaison with air traffic controllers in several countries as well as other airports, handling agents and flight crew, but allows these initiatives to be tested and benefits measured. Although individually small, when added up across all of Thomas Cook’s operations, the benefits are significant.

Vegetable Power - reducing CO2

A number of test flights have already taken place using ‘biofuels’ developed from renewable plant or animal sources, mixed with traditional jet fuel and halving CO2 emissions.

SsshhhhhhhhContinuous descent approach (CDA) is a technique that does what it says on the tin, by allowing landing aircraft to approach the airport in a steady descent from as far away as possible. This replaces the old system where the aircraft would descend in steps, during which there needs to be a noisy burst of engine thrust to level out the aircraft. With CDA, noise levels on the ground can be reduced by several decibels, depending upon how close the aircraft is to touch-down.

Corridors in the skySome air navigation procedures date from wartime, with aircraft flying from point to point along a designated corridor. Airlines are keen to adopt new technology to reduce fuel use, such as GPS type systems to allow them to fly more direct routes and make curved approaches when landing. In addition, The Single European Sky project is all about improving flow and therefore efficiency to unlock capacity in the increasingly busy skies.

Did you know? Dirt is heavy and causes drag - cleaning an aircraft fuselage and washing its engines is reported to reduce fuel burn by over 1%

Switch it off!Watch some of the propeller aircraft arriving and you will see that many pilots now switch off one of the engines whilst taxiing to stand. Jet engines are also being switched off but they are trickier to spot! Benefits are reduced fuel consumption and costs to the airline, but there are also environmental benefits in terms of reduced emissions and noise. It sounds simple but airlines have needed to consider safety, impacts on airframes and aircraft systems. Savings of between 20% and 40% of fuel burnt on the ground have been reported by airlines from adopting this technique.

Aircraft design & technologyThe 787 Dreamliner uses around 20% less fuel than the 767 it replaces. The carbon-fibre reinforced plastic used in the airframe in place of aluminium has reduced weight, and new aircraft engine technologies are more fuel efficient. Have you ever wondered why the back of the engines have a serrated edge? It’s to reduce noise. You’ll also have seen that many aircraft are being fitted with ‘winglets’. This is to reduce noise and emissions and improve the aircraft’s performance, saving on fuel costs.

13

GETTING TO KNOW... MAG’S RETAIL TEAM

GETTING TO KNOW…

MAG’S RETAIL TEAM

“ Customers have the choice of where to buy their retail goods before they arrive at the airport, so we need to give them a compelling reason to spend their money at our airports.”

The Retail Team, which is headed up by Beth Brewster, Retail Director, manage over 130 shops, bars, restaurants and foreign exchange bureaus, as well as the airport’s advertising space within Manchester, East Midlands, Stansted and Bournemouth. The Team also manage three escape lounges at Manchester and operate the Runway Visitor Park, with the fantastic Concorde attraction.

This busy team are also instrumental in the terminal re-development projects which are taking place at East Midlands and Stansted. To find out more about these projects and to see what else the team get up to, Take Off asked them to keep a diary of their average day to give us a greater insight into their daily lives at MAG …

Holidays for our passengers begin at the airport, with their dedicated ‘holiday fund’ ready to be splashed on tax-free goods, such as all their favourite brands and labels. Each of our airports offer a range of retail, foreign exchange, food and drink outlets to provide passengers with everything they might want or need before they travel.

Steve Foster Head of Retail - Essentials & Speciality Retail04-30...

Alarm bell rings. Get ready for work and journey across the M62 to Manchester (I live in Leeds). Usually, 3 days of the week are spent in Manchester and 2 days in Stansted.

Beth Brewster Retail Director

How long have you worked at MAG?

Six years

Where did you work before?

I’ve worked in retail and logistics all of

my career, including roles at Debenhams,

WHSmith and TJHughes.

What has been your greatest

challenge since working at MAG?

Impossible to answer - every day

brings a new set of challenges!

What has been your greatest

achievement since working at MAG?

There are loads of things I’m proud of -

especially my team. But one of my best

days was going up to RAF Kinloss and

coming back with a Nimrod aircraft for

the Runway Visitor Park!

What do you enjoy about working at

MAG? I’m lucky as I have a great job in a

great industry - it’s hard work but it is

rewarding.

If you could take three things to a desert

island what would they be?

Champagne, a hot tub and Johnny Depp.

What’s your favourite destination

and why?

Anywhere in South America - so I can

practice my Spanish - especially the wilds

of Patagonia where there is no mobile

reception.

I’ll leave it to my team to describe their

typical days in the world of aviation

retail…



“...we could be reviewing anything from toys through to sunglasses”

“ Customers have the choice of where to buy their retail goods before they arrive at the airport, so we need to give them a compelling reason to spend their money at our airports.”

Richard Hill Head of Retail - Duty Free, Advertising and Operations

My day starts with a coffee whilst waiting for the train from Stockport station to Stansted. If it’s not the train to Stansted it’s jumping in the car to East Midlands. Whichever airport I go to it’s really exciting to be a part of the terminal development projects and to see the progress week after week.

09:00...

I arrive at Stansted and go straight into the first meeting of the day with World Duty Free (WDF). Today I’m meeting the Head of Retail to run through the project phasing, to ensure that when other retailers close, WDF have boosted their product ranges in the Duty Free stores to ensure we have all products covered to minimise lost sales. The duty free stores product ranges are broader than ‘speciality’ stores so we could be reviewing anything from toys through to sunglasses!

10:30...

I’ve arranged to meet the WHSmith Area and Store Manager with Nick Maltby (Retail Operations Coordinator) to walk round the WHSmith shops and discuss operational improvements, ensuring any queues are managed effectively and standards are maintained including cleanliness and stock availability.

12:00...

This afternoon I’m meeting with WDF again to discuss a different part of the business. This time we are going to work through store designs for their new walk through Duty Free store as part of the Terminal Transformation scheme at Stansted. This is the first design meeting introducing designers from both MAG and WDF to overview and explore the concept for the scheme and to look at how best we lay out the store, to ensure the main categories (Perfume, Liquor and Tobacco) all have adequate spacing alongside the main walkway through the store.

15:00...

My final meeting of the day before heading for the train is with Eye (our advertising partner). I’m meeting to review their commercial performance for the prior month and look at how the Advertising market is performing generally. The Stansted terminal transformation project will require a good number of the advertising sites to be relocated during the works, so part of today’s discussion is to understand which clients they have booked for the different sites and what’s in the pipeline to protect either new or existing revenue streams.

17:00...

Now I’m back on the train and I use this time to catch up on emails and type up the actions from today’s meetings. Retail anywhere is exciting, but the different airports add a whole new level, and the variety that my role provides is challenging. The most rewarding part is either experiencing a new store opening having been involved from the first conversation and seeing the concept develop or working with our retail colleagues in-store and seeing great results through excellent retail standards.

Steve Foster Head of Retail - Essentials & Speciality Retail04-30...

Alarm bell rings. Get ready for work and journey across the M62 to Manchester (I live in Leeds). Usually, 3 days of the week are spent in Manchester and 2 days in Stansted.

06-15...

Arrive in the office and kick things off with a ‘bucket’ of tea (the team tease me about my oversized red mug). I check the diary for the day ahead and also check that my travel arrangements are in place for the week ahead. The peacefulness in the office at that time of the morning is bliss and gives you a chance to catch up on emails and reports.

7.00-12.00...

Rest of the morning is spent on conference calls and meetings relating to the Terminal Transformation Programme at Stansted, ensuring that everything is on track and that all parties are aligned to key dates. Issues that are discussed include the closure of the existing retail and catering units at Stansted, how we propose to lay out the new airside departure lounge, and the tender process for the brand new units.

12.00-4.30...

Time is spent catching up with the team on the current priorities and also meeting with retail partners. Relationships with our key accounts are absolutely vital in ensuring we deliver our business case and find ways of constantly trying to grow sales in all four of our airports. Customers have the choice of where to buy their retail goods (i.e. high street, supermarket and now the internet) before they arrive at the airport, so we need to give them a compelling reason to spend their money at our airports.

4.30-6.00...

Leave Manchester to wrestle with the M62 before getting home to Leeds to wrestle with a five year old and a three year old. My eldest, Jessica, has just started ‘street theatre’ and therefore Charlie and I have to pretend to be X-Factor judges by giving the thumbs-up or thumbs-down to her practice sessions each night!

15


DID YOU KNOW?

“The Park opens daily at 08:00, 364 days a year, and I am usually greeted by a queue of eager visitors as I arrive at the Park.”

Natalie Rose Runway Visitor Park Manager

05:00...

My days no longer begin with an alarm clock as sleep is fast becoming a thing of the past - something everyone tells me will only get worse once our baby arrives!

08:00am...

The Park opens daily at 08:00, 364 days a year, and I am usually greeted by a queue of eager visitors as I arrive at the Park. A lot of our ‘early bird customers’ like to visit the Park first thing in the morning before they head into the office themselves.

09:00...

Attend the weekly Retail ‘Heads Of’ meeting, where we review the previous weeks trading and update on current projects. Both the Stansted redevelopment project and the East Midlands project have been firm fixtures on the agenda for some time and it’s really exciting to hear the progress that is being made, particularly the list of new and existing retailers that the team are looking to work with in order to create new experiences and concepts.

11:30...

I meet with Robert Pattison, who will be managing the Park whilst I am off on maternity leave, to update on the Asset Management Plan for the Park. Having grown significantly within the last 3 years, the Park now attracts many more visitors than originally anticipated and so it is important that we have an Asset plan to ensure all the aircraft and exhibits are well maintained.

12:30...

Return to the Park in time to enjoy lunch outside in the sunshine! It is a nice perk of the job to be able to sit outside when the weather is nice and join all the families who are enjoying a day out in the sun.

13:00...

The team take me through the forthcoming corporate events at the Park at their weekly function sheet meeting. I love seeing all of the different set ups and uses of the hangar, this year the number of corporate events has more than doubled and we have seen some really creative uses of the space, including the transformation of the hangar into a Bentley showroom!

15:00...

The rest of the afternoon is spent reviewing the success of the summer marketing campaign for the Park and planning the Christmas campaign - yes, I know - summer is barely over and we are looking at Christmas already!

17:30...

Head home to finish the day decorating the nursery…well I sit with my feet up whilst shouting instructions at my husband!

Passengers drink an average

of one million pints of beer, eat

300,000 breakfasts and drink more

than 3 million hot drinks every year.

The airport has a retail frontage of

over 550 linear metres, which is

considerably larger than the pedestrian

zones of King Street and Market Street

in Manchester city centre.

Terminal seats were sourced from Italy

with the fabric specially made on the Isle

of Bute in Scotland.

Manchester Airport sell 465,000 bottles

of Ladies fragrance a year, twice as

many as Men fragrances (229,000).

Facts about the Runway Visitor Park:

Did you know... That Concorde is fully

licensed to host weddings?

Did you know...That the our Concorde

flew the Queen to Barbados in 1977 for

her Jubilee?

Did you know... The Runway Visitor

Park has over 350,000 visitors a year?

Did you know...That over 10,000 school

children a year visit the Park as part of our educational school tour

programme?



Laura ExtonRetail Operations Co-ordinator -

EMAThe Retail

Team

Shell Madeley (pictured centred with Debbie

Richardson and Nick Maltby

Retail Operations Co-ordinators)

Head of Retail - Food & Beverage

and Escape Lounges

04:30...

Wake up to an annoying alarm in

a pitch black hotel room with great

soundproofing! I could be anywhere in

the world!

05:00...

I am at Stansted today and popping

out for an early walk around the

terminal in the departure lounge to

see how the airport Retail and Food &

Beverage (F&B) teams are coping with

the ever changing face of Stansted. We

are continually closing outlets as the

transformation scheme progresses and

it’s important that we understand the

impact and support our retail partners

through the disruption.

06:30...

Back to the hotel for a quick cup of tea

and breakfast before going across to

the office. I do a couple of landside

audits en route as some problems I

audited on Sunday night are still to

be resolved. On the way I had a very

bizarre chance meeting with my late

Grandma’s Goddaughter who lives

nowhere near Stansted but happened to

be flying out to Bilbao. I’ve not seen her

for a couple of years and, as you will all

know, airports are just fantastic places

for bumping into people you know at the

strangest of times!

07:30...

In the office I’m working through the

previous weeks numbers to see where the

opportunities and challenges are. This

prompts calls to partners about what’s

happening and why and what we can

do to exploit opportunities and mitigate

problems during the coming weeks.

8:30...

Meet up with the local EHO

(Environmental Health Officers) to

take them through the transformation

scheme and give them a thorough

understanding of our changing strategy

that will unfold over the next two years.

10:00...

Meeting with one of our largest F&B

partners, The Restaurant Group (TRG)

for a quarterly MAG review. This quarter

we have a specific focus to look at a

really exciting new development and

start to sign off the design process.

We also spend some time looking

through the current performance of

the MAG business across all airports

and the operational standards.

13:00...

Meet up with the project teams to discuss

a few F&B matters on the scheme, which

is followed with me being presented

the new Fire Strategy to comment

on! In my former life I was Business

Development Director for SSP, and prior

to that Operations Director so I have an

outside - in view of this sort of document

which helps when we are looking to go

through tender processes.

14:30...

Spend some time catching up on where

we are with our financial forecasting

and work through some of our current

projects. We have about 40 live lounge

and F&B projects on the go and will

soon be tendering the new offers at

Stansted, so it is a particularly exciting

time within the department.

16:00...

Hop on the Stansted Express then travel

home via Euston to Manchester.

19:30...

I jump off the train at Wilmslow and am

home just in the nick of time to read my

little princess a story as she is in bed.

Jessica is just four and today is day three

of primary school (reception) so she has

been trying to stay awake to see me!

I’d say in retail no two days are the

same but some are similar. It’s always

exciting but the travelling can sometimes

make you think you are in Groundhog

Day - but once you’re off the train it’s

all go again.

17

TACKLING ENGAGEMENT AT EVERY LEVEL

MAG’S

RESPONSE

TO THE 2013

EMPLOYEE

OPINION

SURVEY

TACKLING ENGAGEMENT AT EVERY LEVEL Since receiving the Employee Opinion Survey results, we have been working through the findings to identify and develop some group wide actions, to tackle some of the key issues highlighted by colleagues.

Here, Take Off hears from Collette Roche, Group HR Director about the activities planned for the coming year and beyond, which will help improve our colleagues’ experiences at work.

“Since completing the survey, many of you have been involved in focus groups and action planning sessions which are helping to tackle the local issues. However, as a responsible business, it is important that we join up some of this activity to also deliver some big ticket changes that respond to the major themes of the survey.

“Our overall aim is to have engaged, efficient and exceptional colleagues, doing the right things, rewarded in the right way, which will help us to deliver our goals.

“Here are some of the actions we will be taking to help make this happen...”

TACKLING ENGAGEMENT AT EVERY LEVEL

Colleagues said...

They were not always

clear on the expectations

they have about how

they perform.

Colleagues said...

In some areas there were some line managers

who were not meeting colleagues’ expectations.

Colleagues said...

Some of our systems and processes are not

easy to work with.

Colleagues said...

They did not always feel

rewarded and recognised

for the work they did.

Colleagues said...

Change is not always

managed well at MAG.

“I hope that by focusing on these key areas,

we can start to tackle the things which are

really important to colleagues, improving

their experience at work, and supporting

them in doing the best job they can do!”

18MAG’s COLLEAGUE MAGAZINE | AUTUMN 2013

Collette Roche, Group HR Director.

We want to create a high performance culture across MAG, where customer service and operational efficiency are at the heart of everything we do. In order to do this, we are looking to set clearer and more meaningful targets for all our colleagues and manage their performance against these more regularly. Therefore, we will be working with colleagues across the business to develop an improved and simplified performance review process, where the goals set link directly to the work that colleagues do and are therefore more meaningful. We will also be working with leaders to ensure they provide colleagues with more frequent feedback on how they are doing and crucially, taking a longer term approach to ensure we provide the tools and training needed by colleagues to fulfil roles.

In the same way that we are setting clearer, more meaningful goals for our colleagues we will do the same with our managers. Their goals will link directly to the way in which they are managing their people. Each manager will be given feedback on their colleague engagement score and be required to have a plan in place to improve this. We will also be training our managers to be great coaches, so that they are able to support and encourage colleagues in their work and feel better equipped to tackle poor performance when they see it. We will also ensure that our business processes help rather than hinder our leaders.

We are integrating our HR, payroll and finance systems to make it easier to use, as well as updating our people system, which will make accessing your personal work information easier. It will also be easier to book leave and manage people changes. This new system will also be easier to navigate and will have more of a modern website feel.

We want to reward those people who deliver great customer service and are focused on operational efficiency and so we are looking to more closely link these behaviours to our reward and incentives which colleagues receive. For instance, for the first time this year we will be introducing two new scorecards for the colleagues within security and customer services. These scorecards will focus on the three targets most relevant to them. If successful, we will look to do this in other areas next year.

There is a lot of work underway to get our newly enlarged company into good shape for further growth and we need to make sure we deliver this change in the right way as colleagues have told us that they feel we do not always do this well. We’ll be continuing to embed the MAG Change Framework which launched last year. This process aims to ensure that everyone affected by a piece of change is involved in the right way and that the communications are open and honest throughout. In the areas that it has been used so far, it has been very effective and as more and more people adopt the process we hope to see a real improvement in this area.

MAG’S

RESPONSE

TO THE 2013

EMPLOYEE

OPINION

SURVEY

19

INVESTMENT FOR THE FUTURE

INVESTING

FOR THE

FUTURE

Walk into any rest area, in any of our airports and you will find colleagues who would love to see some further investment made in their working environment, be it reconditioning of equipment, purchasing of new technology or improvements to the aesthetics of the space.

However, as Asset Management Director, Ian Costigan, explains, as much as we might like to, we cannot solve every issue at once: “After we have paid our operating costs, the dividend to our shareholders, tax to the government and interest to the banks, we are left with ‘Capital’ i.e. a

sum of money which we can invest back into our businesses. One of my roles is to work with the finance team to identify and prioritise the different opportunities for us to invest in.

“There are two types of programmes that we deliver, one is about maintaining and replenishing our existing assets and the other is about making investments which will help us to grow our business.

“In terms of planning our maintenance work, MAG has not historically been very good at this but a lot of work has been done over the past couple of years to make sure we understand our assets and plan well in advance when and where we need to spend our money.

Ever wondered how MAG decides which projects to fund and which to push out? Here, Take Off examines the key drivers that help to develop our capital investment programme (CapEx) and some of the projects which are in the pipeline for the next few years.


INVESTMENT FOR THE FUTURE

SO WHAT HAVE WE GOT COMING UP?Here are some of the schemes in the maintenance programme for the next five years:

• Taxiway/Stand repairs and renewals programme Manchester and Bournemouth

• Hold baggage screening upgrade All airports

• Liquids and Gels regulatory changes All airports

• Taxiway Alpha and Juliet refurbishment Manchester Airfield

• Equipment Renewals Manchester

• Runway refurbishment works Stansted, East Midlands

• Track Transit System Controls and renewal works Stansted

• Oracle Finance system Group

• Automatic Pass validation Manchester

• Sewage Treatment Works Bournemouth

And some of the schemes in the growth programme for the next five years:

• Terminal Redevelopment Stansted, East Midlands

• Car Park Capacity Schemes Manchester, Stansted, East Midlands

• Security Enhancements Manchester, Stansted

• Enterprise Asset Management System All airports

• Retail Improvements Manchester

• Terminal 2 Lounges redevelopment Manchester

As this approach is embedded, hopefully colleagues will have less and less experience of poorly maintained assets.

“When considering our growth programme, we create business cases to help to prove how the investment will generate a return for our shareholders. The business case looks at how much the scheme will cost, how long it will take for us to pay back, and then how much we will generate once the expense has been covered.

For both sets of programmes we also have to consider the following:

• Will it help us deliver our service promises? (for example, to the airlines and passengers)

• Will the project drive business success?

• Is it required to ensure we maintain regulatory compliance?

• Does it help us meet our health, safety and wellbeing targets?

• Is it the right thing to do for our people?

• Does it fit in with our corporate social responsibility agenda?

“Taking a balanced look at the answers,

helps us put the projects

which we know need

delivering, into an appropriate

order which then makes

up our capital plan for

anything up to the next 15 or

20 years.“

21

STANSTED SEPARATION PROGRAMME

STANSTED SEPARATION PROGRAMMEWhen MAG acquired Stansted at the end of February, the acquisition team had already identified one of the most important jobs to get underway on day one, was the separation of Stansted’s IS systems and technology from the BAA infrastructure. Since then, an army of Stansted colleagues, existing MAG colleagues and third party suppliers have been working to make it happen.

PHASE 1 PHASE 2PHASE 3

PHASE 4

TSA BETWEEN BAA & STN FULL SEPARATION OF BAA & STN INTERFACE BETWEEN STN & MAG INTEGRATION OF STN INTO MAG

BAA STN

MAG

BAA

MAG

STN BAA

MAG

STN BAA

MAG

STN

TSA

“...it will also provide other benefits for colleagues and service partners...”

PHASES OF IT SEPERATION & TRANSFORMATION

As you might expect the majority of Stansted’s infrastructure, systems and services was shared with Heathrow and the other BAA airports. As part of the deal negotiations a ‘transition of services agreement’ (TSA) was drawn up with both parties agreeing how these provisions should pass over to MAG, including the timescales and costs involved.

The project, known as the Stansted Separation Programme, has moved away from the original plan as new options for separation have been identified leading to a revised programme which will not only make the separation happen quicker, but will also save millions.

The diagram below shows how the plan has evolved, as explained by Karen Longdin: “The original intention, was to work directly towards the longer term solution, but following our investigations we realised that ironically, by adding in an extra step we could enable the longer term solution to be achieved more quickly, saving costs.”

“Separating from BAA is not only about fulfilling our legal requirements though, it will also provide other benefits for colleagues and service partners as we reduce the technical complexity and create more stable platforms which will, in turn enable full integration with MAG to occur.”

Brad Miller, Director of Integration, who was central to the process said: “We developed our plans based on an outside-in view. However, once the teams came together we were able to take a ‘Why Not?’ approach and deliver a revised solution which will enable the longer term group-wide IS goals to be achieved.”

SSP Project StatsThere are 66 Systems

(in total) listed in the TSA, these SSP Project Stats include new discovered apps and Infrastructure

that have a dependency of those listed in the TSA.

Number of systems being replaced like for like

32Number of systems being

retired or decommissioned 35

Number of systems being migrated onto Chroma

11The new Chroma system

will include Chroma BI/ Chroma Billing &

Chroma HRMS

Project completion February 2014

STANSTED SEPARATION PROGRAMME


If you have any questions or queries on the programme please email the team at [email protected]

23

WORKPLACE PENSIONS ARE ON THE WAY…




If you’d like to join

the full section of the

MAG Defined Contribution

Scheme or know more

about it please speak to

your local Trade Union

representative or contact

the HR Service Centre on

0161 489 8880.

New Government rules mean that MAG must put employees into a workplace pension scheme. For colleagues at Manchester Airport (MAN), East Midlands Airport (EMA) and Bournemouth Airport (BOH) this will happen from 1 December 2013 and you will start to have pension contributions deducted from your December pay. For STAL employees these rules do not apply until 2017.

For MAN, EMA and BOH colleagues you will be enrolled into a workplace pension scheme from 1 December 2013 if:

• you are not already in a workplace pension scheme,

• you earn over £9,440 a year (£787 a month), and;

• you are aged 22 or over and under State Pension Age.

If this applies to you, you will have received communications to your home address in September.

How much will this cost me?

Your contribution will be 1% of your pay and is also tax free. For example, if you earn £20,000 per year, your take-home pay will reduce by around £11.33 each month.

Does MAG contribute anything as well?

Yes, MAG contributes an additional 1% of your pay into a workplace pension scheme.

What do I need to do?

You don’t need to do anything. You will be automatically enrolled into a workplace pension scheme in December.

Can I opt out?

Yes you can opt out of a workplace pension scheme. However the law dictates that you can cannot opt out until after you have become a member of a workplace pension scheme. So, you will not be able to tell us in advance of 1 December 2013 that you wish to opt out of a workplace pension scheme.

What pension scheme will I be enrolled into?

You will be enrolled into the Auto Enrolment Section of the MAG Defined Contribution Pension Scheme. The scheme is administered by Zurich and you will receive a communication from Zurich to your home address after 1 December 2013 with details of how to log on to the MAG Defined Contribution Pension Scheme website. The website contains a wealth of information on the pension scheme and also allows you to check your fund value and to make changes to your fund selections if you wish.

Are there any other pension options available to me?

Yes, you can join the full section of the MAG Defined Contribution Scheme. In the full section MAG puts in a more generous contribution equal to 5% of your pay and you contribute 2.5% of your pay.

If you join the full section of the MAG Defined Contribution Scheme you will also receive a higher lump sum of 4 times your salary if you were to die whilst an employee of MAG (employees not in the full section of the MAG Defined Contribution Scheme receive a lump sum of two times salary).

From December 2013 it will be compulsory for MAG to automatically put MAN, EMA and BOH employees into a workplace pension.

“New Government rules mean that MAG must put employees into a workplace pension scheme...”

25

STANSTED’S TERMINAL TRANSFORMATION PROJECT


Following detailed discussions with the airport’s Airline Operation Committee (AOC), the airlines and tour operators have all now moved to their new locations within the landside check in zones. Check in Island 5 zones K and J have now been completely vacated allowing hoardings to be erected around the desks previously occupied by Ryanair, Thomas Cook, Thomson and various other operators. The hoardings also extend airside, and define the area soon to be the new Security

search area. In addition to the airline and tour operator moves there have also been some retail and food and beverage closures throughout the landside and airside area.

With the hoarding up, the contractors are now on site. One of the main contracts for the TTP has been awarded to LPL Contractors who are already one of Stansted’s framework suppliers and are a local company to the airport. The contract itself will secure the employment of over

100 of the contractor’s employees, who specifically work at the airport and will create 40 new jobs, helping to boost the East Herts and Uttlesford economy. It is expected the contract will generate a £5m spin-off in work for other local suppliers.

Not visible to the Stansted’s customers, although just as important, are the changes to the baggage system which have taken place beneath the terminal concourse. Richard Fish, Engineering Operations Manager (Baggage Facilities), has been leading on this part of the project. The baggage project has been working on site 24/7, for the past three months to construct the new link lines from Island 3 to Island 5. This has involved the construction of a 100 metre steelwork platform, the installation of 50 new conveyors and two verti-sort units and new bag tag readers to pre-sort bags between Island 3 and Island 5 sorters along the new link lines. It’s through the detailed planning from the project team and close liaison with the operational teams that the link line project has been completed in the ambitious time scale over the busy summer season. The last phase of the baggage reconfiguration is the relocation of the domestic arrivals carousel and delivery conveyors to make way for the new security search area. This is due to be completed mid October.

Stansted colleagues expressed an interest in being involved in the project from the

With the Terminal Transformation Project (TTP) now fully embedded in the daily life and plans at Stansted, the first phases of the programme are now visibly underway. This is the stage that the plans on paper really start to come to life in the terminal.


26

The team are continuing

to develop the plans

for the airside retail

transformation which will

be undertaken in further

phases with an anticipated

completion date of

summer 2016.

You can read more about

these exciting plans in the

next edition of Take Off.


moment the TTP project was announced. In response to this, colleague engagement has been an essential part of the project. Nine work streams were identified and lead by colleagues. The topics covered by the groups are Passenger Assistance (Family & PRM); Passenger Preparation; Equipment Design and Layout in search; Staff Welfare Accommodation; Pod Allocation and Use; Trolley Replenishment; Data Capture and Reporting Approach; Queue Configuration; and Delivery on the Day. A two day workshop was hosted by Neil Banks, Operational Transformation Manager, to brainstorm the various work stream topics, with the objective of being open minded, aspirational, and free flowing ideas.

Once the groups had defined their plans, two architects appointed to the TTP project, Chapman Taylor, Retail specialist architects and 5Plus architects, who are the main architects for the project, were involved to bring their ideas to life and to check

on the viability of delivery. Presentations were made to the Operations Programme Board in early September. Some fantastic ideas have been developed by the work streams which have been agreed by the project board and as a result are being incorporated in the plans going forward.

The project is progressing well, working to very tight timescales. The first phase of the project, which includes the changes to check in, baggage and the new passenger preparation and the Security search area, will culminate in the official opening of the new security search area in early 2014.

With the major construction work and equipment finalised for phase one, there is now increased focus on wayfinding and the final look and feel of the transformation project including colours, textures and finishings.

MEDCARE - THE CHARITY

Colleagues across the business have been working hard to raise funds for the MAG’s charity partner, Medcare. This UK charity was established in January 2011 to ensure health equalities for sick, vulnerable, deprived children in the developing world, through medical and social care.

Medcare’s mission statement‘Provide for the ever-changing medical and social care needs

of all children under the age of 18 years living within a 10-mile

radius of the Wellspring Children’s Medical Centre located in the village of Kamutuuza in rural

Uganda, to the highest possible professional standards’.

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In July, Catherine Hilton (Buyer) and Brendan Biggar (Project Control Manager) visited Uganda to oversee progress on the construction works with both the contractor and the staff on site. Take Off asked them to keep a diary of their experience and we caught up with them both once they got back to find out how work was progressing.

“Since 2011, MAG has continued to support Medcare, and fundraising to date has enabled plans to be drawn up for the development and extension of the Medical Centre,” explained Brendan. “The extensions to the building are only being made possible because of MAG support and this much needed resource will enable children suffering from HIV/AIDS and those who are physically disabled to be provided for.”

“The funds that have been raised so far have also enabled four new homes to be built for needy families and many children have received urgent surgery for a variety of conditions,” added Catherine.

In January 2011, Medcare took over the medical work at the Wellspring Children’s Medical Centre, which had previously been initiated, developed and funded through the UK charity Just Care in the village of Kamutuuza, Uganda

The current Medical Centre provides:• a child health screening programme, • general health care, • vaccination programmes, • a minor injuries facility, • ante-natal and post-natal clinics, • a medical laboratory • pharmaceutical supplies and• a day-case unit to treat, observe and,

when necessary, refer acute malaria sufferers

Any serious injuries or sicknesses are referred and transferred to the larger local health facilities.

In 2012 there was substantial progress with regard to the number of children treated and sponsored through the work of the Wellspring Children’s Medical Centre.

“The objective of this scheme is to find sponsorship for 100 children,” said Catherine “The current scheme has now been extended to handle 51 children which is up from 24. Over the next year or so, a number of children, each with special difficulties, will be added to the sponsorship schemes, hopefully bringing the total number of children sponsored to a 100,” she said.

Recently Wellspring has been adopted and incorporated into the Ugandan health service and the centre has now been awarded high recognition in terms of standards and efficiency. A new Ugandan administrator has also been employed to strengthen the administration of Wellspring and the reporting from it.

“Ultimately, the long term aim for Medcare is to have the Ugandan authorities make Wellspring a template for other paediatric health clinics in south-west Uganda,” said Brendan.



With MAG’s continual backing of the Medcare charity, work is now well underway with the building of a new extension and refurbishment to the Wellspring Children’s Medical Centre situated in Kamutuuza, Uganda.. Following both the approval of the plans by the Ugandan authorities and the commencement of building works in April, both Catherine Hilton and Brendan Biggar went out to Uganda.. Here is an account of their visit:

MondayFollowing a 13hr flight (via a transfer in Dubai) we landed at Entebbe in Uganda to be met by local giant (literally) Joshua, who would be our driver for the coming week. In our 4hr car journey to our final destination, we visited an Orphanage to meet some of the children who are benefitting from some of the Medcare sponsorship monies.

In an experience which can only be described as overwhelming and inspirational, we saw first-hand the poverty and hardship which many of the Ugandan people experience throughout their lives. The journey to our hotel that evening was one of quiet reflection.

Tuesday - WednesdayThe very next morning was our first visit to the site at Wellspring, where we could catch up with our Ugandan colleagues on site who are supervising the works locally and reporting into Capital Delivery. Both Luswata Buzibwa (Civil Engineer) and Francis Kalanda (Clerk of Works) are our eyes and ears on site while we’re in the UK and are doing a brilliant job of making sure the project runs to cost, time and quality. They are also responsible for checking on the Health and Safety aspects that go with working in busy public areas, whilst ensuring that any issues are resolved and reported back to us in the UK.

Following what turned out to be one of the best meals of the trip (Pot Noodles), our party ventured out into the Ugandan outback that afternoon, headed up by Dr Pauline Hutchinson (Chair of Medcare) for some home visits. The visits consist of assessing families in the surrounding area to the Medical Centre as to whether they are in need of medical assistance, food supplies or re-housing due to the poor facilities they are currently in. Seeing some of these families and their conditions, and knowing that for some it’s just too late is unbelievably hard to take when you see it first-hand.

ThursdayHaving arranged a meeting with the District Planners before we left the UK, we arrived on site on the Thursday morning ready for our meeting. The meeting went very well, with some simple but necessary changes being picked up. The changes ranged from simple measurement clarifications to increasing ventilation within the buildings, but all-in-all, we agreed a way forward.

Friday, Saturday and SundayOur site visits were during the critical phase of installing the foundations of the new building, where we both got roped into assisting with on-site activities like bending reinforcement bars and even breaking rocks with lump hammers! However, our visits also allowed us to agree revised programmes, cash flows and give some guidance and advice on some UK principles, such as disabled access and construction methods.

Overall, we can report great progress with the works and were lucky enough to see BM Construction commence with the casting of the slab on which the main building will sit on.

We also need to pass on a massive thank you from all the people we met in Uganda and to all who have contributed to Medcare. Without your help and contributions, this project would not have been possible.

MAG visit to Uganda 21st July - 28th July 2013

MEDCARE BALL

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The 1930’s-themed event was hosted by renowned TV broadcaster Kate Silverton, with entertainment provided by Canadian comedian, Sean Collins, and vocal harmony five-piece The Overtones.

Guests were invited to take part in a silent auction and raffle, with prizes including tickets to New York and a signed Steven Gerrard shirt.

There was also opportunity to sponsor children in Uganda, giving them medical care and enabling them to have a proper house.

At the end of the night, the total amount raised was an impressive £54,000, which will go directly towards enabling Wellspring Medical Centre to be doubled in size, and also towards sponsorship of children and families in Uganda.

The MAG Medcare Ball was a huge success, inviting our service partners to celebrate 75 years of Manchester Airport, whilst also raising money for our official charity partner, Medcare.

MEDCARE BALL

“ At the end of the night, the total amount raised was an impressive £54,000...”

THE MAD MAG MUDDERS TEAM


The team - made up of 11 MAG colleagues - had their strength, stamina, mental grit, and camaraderie tested by each and every obstacle completed and through each mile run, as they battled mud, ice-water, and 10,000 volts of electricity - not to mention leg cramps!

The team started together and finished together, and as a result, unlocked a true sense of accomplishment, had a great time, and discovered a camaraderie that’s experienced all too rarely these days. It seems the strongest bonds really are formed in mud...

After weeks of intense training, the Mad MAG Mudders Team smashed the hardcore Tough Mudder event in 4.5 hours - running a total of 12 miles, and completing all 18 obstacles at the event at the Cholmondeley Estate in Cheshire. In total, they raised an impressive £7,500 (inc Gift Aid) for Cancer Research and Medcare.

THE MAD MAG MUDDERS TEAM

It seems the strongest bonds really are formed in mud... Here are the team after the event!

L-R (back row): Mark Cliff, Dan Lampard, Collette Roche, Andrew Harrison, Nolan Hough, Iain Ashworth, Duncan Bond (honorary MAG Mudder), Laura Kenny and Ben Coggan. L-R (front row): Annie Hale, Katie Cox and Matt Williams

MAN CHOIR SING THEIR HEARTS OUT AT 75TH ANNIVERSARY

CONCERT

COMMUNITY AND SOCIAL NEWS

Stockport’s Gosjac Angling Club was facing closure, but thanks to a donation of more than £1000 from Manchester Airport’s Community Trust Fund, it now has a secure future.

The Club, based at Sykes Reservoir in Edgely, found itself in trouble when cormorants - large seabirds - started taking young fish from the reservoir, forcing them to consider having to close. The club is a not for profit organisation with more than 100 members, but because of the on-going problems with

the Cormorant’s, the club saw a sharp decline of members. However, a donation of £1,376 from the Community Trust Fund will go towards creating fish refuges, which mimic natural habitat features and act as a defence to allow the young fish to thrive. Community Trust Fund was set up by Manchester Airport to help worthy causes and charities, and support neighbourhood and community projects in the area.

The club now expect membership to increase by 100% due to the donation, with day ticket sales set to increase by 300%, and plan to unveil a plague on-site to make the donation from the fund.

ANGLING CLUB SAVED

Manchester Airport hosted five, free, one-day events in the Concorde Hangar for 1000 students, all aged 14-15, who had the opportunity to join the High Flyers Academy and to be virtual Airport Management for the day.

They carried out roles within engineering, motor transport, electricity supply, environment, retail and the fire service, as well as engaging with major customer service and airfield challenges. 30 high schools attended and the events were a huge success. A huge number of students marked the events as ‘good’ or better, and even ‘amazing’! More than 100 MAG colleagues volunteered to help with delivery and support the events, and

without this huge commitment, the event would not have been possible. Students from Manchester Metropolitan University also assisted the airport volunteers to host professional development opportunities for teachers than ran alongside these events.

Wendy Sinfield, Manchester Airport’s Community Relations Manager, said: “The events’ aims were to stimulate minds and imaginations, while working alongside real Manchester Airport employees to learn about what working in such an environment is really like. I really can not thank enough all those people who helped make these events the success they were, we will be repeating them again next Summer, and will have a similar volunteer requirement, please let us know if you’d like to be involved.”

PERSONAL SKILLS INITIATIVE GETS THUMBS-UP

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The MAN Choir put on a fantastic show at the Bridgewater Hall, raising money for charity in the process.

The concert celebrated Manchester Airport’s 75th Anniversary and was in aid of Medcare, MAG’s charity, which helps provide professional medical and social care for sick, deprived children in rural Uganda. Singing a range of musical hits, including Hot, Hot, Hot, You Raise Me Up, and Elbow’s One Day Like This, the concert also featured performances by the Royal Mail Bristol Choir, NHS Lewisham Choir, Severn Trent Water Choir and the fantastic Ren Harvieu.

The Choir were initially assembled in 2012 by choirmaster Gareth Malone for the BBC2 documentary, ‘Sing While You Work’, and were thrilled when Gareth arrived at the Bridgewater Hall to surprise the choir, and conduct their final song.

Andrew Reynolds, choir member and chief organiser of the event, said: “We are proud to say that the Manchester Airport Choir organised and hosted this fantastic event, and would like to say a massive congratulations to all who participated. The concert allowed our wonderful choir and guest singers to entertain colleagues, friends, and family members, all in aid of our charity partner, Medcare. A special thanks to Ian Chesworth, our Musical Director, and of course to Gareth Malone, for his surprise appearance.”

100 CHILDREN DESCEND ON THE EMA AEROPARKIn July, 100 school children attended the Aeropark in Castle Donnington, for a special party organised by East Midlands Airport.

The students, who were from Longmoor Primary School and Dovedale Primary School in Long Eaton, as well as the Year 7’s from John Port School in Etwall,

were there to celebrate achieving an incredible 100% attendance throughout the 2012/2013 school year. The students were treated to lunch, a circus skills workshop, a visit from White Post Farm and the airport Fire Fighters. East Midlands Airport also gave each student a special gift bag. The East Midlands Airport attendance scheme is an opportunity to praise and reward good attendance. Pupils achieving 100% attendance build up a series of certificates and rewards for each half term of full attendance. The pupils who achieve 100% attendance throughout the whole academic year are then invited to a special reward celebration at the airport. This will recognise and celebrate their achievement.

COMMUNITY AND SOCIAL NEWS


A popular nursery in Little Canfield, Essex, has been helped by a generous donation of £500 from Stansted Airport, after it ran out of funding. The Little Gosling’s Children’s Centre ran the nursery for 12 months, attracting around 11 families with about 20 children to its weekly sessions.

However, when the nursery ran out of funding, it appealed to parents to take it over, and four Mothers - Ruth Wilson, Vicky Ward, Ayfer Albay-Bishop, and Lynne Carpenter - stepped in.

As the parents were busy trying to raise money to keep the ‘Play and Stay’ group afloat, the Stansted Airport Passenger Community Fund stepped in to help the nursery, donating £500. Stansted Airport Passenger Community Fund donates money (up to £1000) to local causes within a 20 mile radius of Stansted Airport, raising its money from unwanted foreign currency from staff and passengers, collected in the terminal.

Committee members are staff volunteers from a range of roles, as well as the Airport Chaplain, and members give up at least three hours a month of their time for monthly meetings, helping with the collecting and sorting of coins, and general maintenance of the collection boxes throughout the terminal. Consideration is given to requests from sports clubs, pre-school nurseries, junior sports clubs, Brownies, Guides, and elderly and animal charities.

Brian Edwards, Stansted Airport’s Compliance and Assurance Manager, and a member of the panel, visited the nursery to hand over the cheque. Brian said: “The panel was delighted to support this popular nursery and our support demonstrates the strength of the airport’s commitment to the local communities surrounding the airport.”

DONATION FROM STANSTED AIRPORT HELPS

NURSERY

STANSTED CHARITY RUNWAY FUN RUN

John Atkins,

Tony Wearing, Suresh

Gorasia, Andy Reynolds,

Brad Miller, Aaron Bazler,

Iain Ashworth, Matt

Williams, Tony Lavan,

Ben Coggan,

Jon White

MAG ENGINEERS RAISE £3000

Following a couple of months of - for some of the team - non training, the intrepid MAG cycling team all completed the 65 mile, Manchester to Blackpool charity bike ride on 14 July, in aid of the Christie charity. The charity raises funds to help provide additional services and undertake vital research for cancer patients.

Setting off from Old Trafford football stadium on Sunday morning, with around 10,000 other entrants, the team split into two distinct groups: the “in it to win it” cyclists and the “just in it” cyclists. In the end the team all finished, with three of them cycling back to Manchester! Along the way the team managed to avoid numerous Tour de France style bike pile ups, at least one near-death experience with a bread van, and of course the hot, hot weather. Heroes all - the power of teamwork.

CHARITY BIKE RIDE EXCEEDS TARGET OF £2500

A dedicated band of runners took part in an early morning run along the runway at Stansted Airport, to raise funds for the Essex and Herts Air Ambulance, the Airport’s charity partner.

On a Monday morning at 3am nearly 100 airport staff and Air Ambulance supporters sprinted, jogged and walked the 6km course for the first ever fun run along the airport’s 3048 metre long runway.

Helena Morgan, Head of Fundraising, Essex & Herts Air Ambulance Trust, said: “This is such a novel idea to help raise

much needed funds for your local Air Ambulance to continue saving lives. We are very excited about our new partnership with Stansted Airport and look forward to more interesting events throughout the year.”

Stansted Airport’s Corporate Social Responsibility Manager, Marcella M’Rabety, added: “This is the first time the Airport has opened up its runway for such an event. It allowed staff and our business partners the very rare chance to run along one of the busiest runways in the country, all in aid of our wonderful charity partner.

To find out more about the Essex & Herts Air Ambulance Trust visit www.ehaat.uk.com

Three MAG colleagues have taken part in the Chorlton X Triathlon - raising more than £3000 for charity in the process.

Andy Ciaramella, Adrian Bowlas, and Paul O’Brien joined 132 other brave souls to take on the event in June. The triathlon - the only one in Manchester - consists of a 750m open water swim, a 16km bike ride and a 5km run. Andy Ciaramella, a qualified SCUBA diving instructor and open water swimmer, was joined by Adrian and Paul, who are both experienced snow boarders and mountain bikers. They took part in a group made up of marine biologists and conservationists, called Frogfish, and raised a total of £3092 - earning them a place on the Marine Conservation

Society’s Wall of Fame. The event is suitable for both experienced competitors and first-timers, as well as individuals and relay teams. Adrian said: “It was a thoroughly enjoyable day and we raised loads of cash for charity. I even managed a personal best time of 2 hours 4 minutes. Not bad for a flat-footed guy in his forties. Thanks to everyone who sponsored us and showed their support on the day.”

Not everyone has easy access to email/Intranet so we produce a limited

number of printed copies to help reach everyone on MAG sites.

With EMA and STN going through Terminal Redevelopment

changes, we thought we would revisit the past and see how

far the four airports have come over the years…

BLAST FROM THE PAST...

Bournemouth Airport

East Midlands Airport

Manchester Airport

London Stansted Airport

take off autumn 2013

Documents

manchester airports

bournemouth airports

airports commission

possibility of growth

growth ambitions

busy summer

highest number of passengers

significant growth plans