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Healthcare that puts you in control.SM

671.647.3526 | www.takecareasia.com |

Table of Contents

FHP One Stop Convenience

Urgent Care

Urgent vs. Emergent

FHP Radiology-MRI

FHP Providers

TakeCare+Plus

Patient Advocacy

MyTakeCare

Well Mommy Well Baby Program

Wellness Programs

Affinity Rewards

TakeCare Products & Services

FHP Health center

Most private insurances accepted. Call for details.

*Urgent Care/Pharmacy: Closed - Christmas Day and New Year’s Day. Open 7am-5pm - Thanksgiving, day after Thanksgiving, Christmas Eve, New Year’s Eve and Employee Meeting.

www.takecareasia.com/fhphealthcenter

OneStopConvenience

Urgent Care/Pharmacy Everyday 7am to 11pm*

Medical Center Monday-Friday 9am to 6pmDental Center Monday-Saturday 8am to 6pmVision Center Monday-Saturday 8am to 6pm

Call the FHP Health Center at 646-5825 andPress 2 to schedule an appointment today.

Medical Care Adult Medicine OB/GYN Occupational Health Services Laboratory Pediatrics Radiology Urgent Care

Dental Care Home Health/Hospice Care Pharmacy Specialty Care Vision Care

The FHP Health Center is your One Stop convenient medical facility offering quality and professional health care you and your family deserve. FHP Health Center, providing exceptional medical care to the people of Guam for the past 40 years.

Most private insurances accepted. Call for details.

www.takecareasia.com/fhphealthcenter

FHP Urgent Care provides full service, comprehensive care including laboratory, radiology and pharmacy in a comfortable and convenient location. FHP Health Center, providing exceptional medical care to the people of Guam for the past 40 years.

Your urgent care needs are important to us.

FHP Urgent Care offers convenient hours that

provides the assurance of comprehensive quality

medical care when you need it.

■ Open Every Day* 7 am to 11pm ■ No Appointments Necessary. Just Walk In.

Convenience

WALK-IN MEDICAL SERVICES

Urgent Care/Pharmacy Everyday 7am to 11pm*

Medical Center Monday-Friday 9am to 6pmDental Center Monday-Saturday 8am to 6pmVision Center Monday-Saturday 8am to 6pm

For more information or other services, call the FHP Health Center at 646-5825 and Press 2 to schedule an appointment.

*Urgent Care/Pharmacy: Closed - Christmas Day and New Year’s Day. Open 7am-5pm - Thanksgiving, day after Thanksgiving, Christmas Eve, New Year’s Eve and Employee Meeting.

What will you do if you or a loved one needs immediate medical care? Most of us answer, “Go to the nearest emergency room.” However ER wait times and out-of-pocket expenses are at an all-time high. Unless it is a true emergency, you will likely get quicker, quality medical care somewhere else. That is why it is important to know the difference between an Urgent Care and an Emergency Room visit in order for you to maximize your current health care benefit.

H o u r s : E v e r y d a y 7 a . m . t o 1 1 p . m .

Here is a guide to help you decide.

U R G E N T C A R E v s . E M E R G E N C Y R O O M

Call 911 immediately if someone is unconscious, having trouble breathing, has suffered a serious injury or may be having a heart attack.

URGENT CAREMinor injuries and illnesses

In general:If the illness is something you would normally see your

family doctor for –but you cannot get an appointment right away or it is after hours, urgent care is the right choice.

Bring your insurance card & a photo ID.

In general:If the illness or injury seems more critical than something

you would see your family doctor for or if you feel the emergency is life threatening, go to the nearest emergency

room.

Sprains, strains, or possible broken bones Complex fractures or bones protruding through the skin

Head injuries or a sudden, very severe headache or loss of vision (could be the sign of a stroke)

Headache

Sore throats, coughs, ear infections, fever, flu symptoms Chest pain or other heart attack symptoms– call 911

Serious lacerations, severe bleeding, poisoning

Intoxication, overdose or attempted suicide

Minor burns, lacerations requiring a few stitches, animal bites

Worker’s compensation injuries

EMERGENCY ROOMSevere injuries and illnesses

WALK-IN MEDICAL SERVICESLOCATED AT 548 SOUTH MARINE CORPS DRIVE TAMUNING, GUAM 96913 (AT THE ITC INTERSECTION)

TEL: 646-5825

Our state-of-the-art Discovery* MR750W 3.0T MRI machine is designed to help maximize patient comfort during MRI examinations.

671.646.5825 | www.takecareasia.com |

FHP Health Center#548 South Marine Corps Drive,Tamuning, Guam 96913(671) 646-5825

HEALTH CENTER SERVICES·Health Education·Home Health·Hospice·Laboratory·Mammography

·OB/GYN·Orthopedics·Optical·Pharmacy·Radiology

MEDICAL Urgent Care

DENTAL General Dentistry

Family Practice

Oncology

Rozycki, Thomas, M.D.

Stratton, Walter, PA-C

Chaudhry, Aftab A., M.D.

RADIOLOGY

Hall, Danny, M.D.

Kim, Jong, D.M.D.

OB/GYN

Endodontic Dentistry

Kaufman, Karyn, PA-C

Underwood, Teresa., M.D.

Stadler, James, M.D.

Baugh, Dean, D.D.S.

VISION CENTER

Orthopedics

Internal Medicine

Stanley, W. Ed, PA-C

Dulay, Marylou, M.D.

Thebaut, Jr., Ben R., M.D.

Lee, Thomas K., D.D.S.

Dizon, Joel, O.D.

Pediatrics

Sistoza, Lillibeth., M.D.

Winter, William J., PA-C

Leon Guerrero, Robert, M.D.

Sullivan, John, D.D.S.

McDonald, Jay, O.D.

Family Practice

Duenas, Helena A., PA-C

Supit, Edwin J., M.D.

Sarmiento, Dennis, M.D.

Supit, Collette, D.D.S.

San Nicolas, Marlene, O.D.

*All Active Medicare Part A & B members are eligible to enroll. Applicant must be a Guam or CNMI resident.

TakeCare Customer Service Department (671) 647-3526 or tollFree(877) 484-2411 Guam/CNMI: (24-hrs/7days a week)

A Medicare Supplemental Plan that provides Senior Citizens with active Medicare Part A&B* the benefit coverage for services that Medicare does not cover.

671.647.3526 | www.takecareasia.com |

TakeCare Patient Advocate TeamFor the first time on Guam, a powerful new program for a higher level of care and service.

A team of professionals 100% dedicated to delivering more customer-focused attention while at Guam Memorial Hospital.

The program – a first-of-its-kind on Guam – is designed for personalized support with understanding your TakeCare covered benefits. Patient Advocates have an expertise for benefit and billing inquiries and are the bridge between you and TakeCare’s Medical Management Team. Together, we provide exceptional service while ensuring national standardized levels of care.

You will be able to speak with your Patient Advocate to ask questions and feel confident we are documenting and facilitating your GMH inquiries every step of the way. Our Patient Advocates are available to answer your questions 24 hours a day, 7 days a week through our on-call service.

For nearly 40 years, TakeCare and FHP have provided quality health services and access to excellent medical providers and technology locally and off-island. Through the TakeCare Patient Advocate Team, we are raising the bar: working closer than ever with you and GMH to improve your quality of care.

What is the TakeCare Patient Advocate Team?

Patient Advocacy OfficeP.O. Box 6578 Tamuning, Guam 96931Tel: (671) 300-7248 (PA4U)Fax: (671) 647-3520patientadvocacy@takecareasia.com

Contact Information:

671.647.3526 | www.takecareasia.com |

HEALTH CENTER SERVICES·Health Education·Home Health·Hospice·Laboratory·Mammography

C O N V E N I E N T O N L I N E P O R T A L

My TakeCareSM, a convenient online portal where our members are able to access their personal medical and health plan information 24 hours a day, 7 days a week.

With My TakeCareSM, you will be able to access valuable health and wellness resources through TakeCare’s Healthwise Knowledgebase, as well as manage your own personal health within My TakeCareSM health calendar.

Visit to register and log on.

Access to your personal medicaland health plan information.

·Ability to reprint your member card

·Ability to see claims information

·Ability to track your wellness regiment / program.

·Easy -to-complete health risk assessment questionaire

This program* is designed to provide educational

support to pregnant women and their families

and assist them to have a normal and healthy

pregnancy. The program consists of one-on-one

telephonic consultation with trained and skilled

health care professionals who can provide guidance

and support to pregnant women. Trained case

managers are readily available to provide:

• Phone-based pregnancy screening and education by an RN specialty case manager• Verbal and written educational information• Referrals to specialty care services when risk factors are identified.

Eligible participants have access to Lamaze classes available through TakeCare’s contracted certified Lamaze instructors. This consists of a well developed series of classes focusing on positioning for labor, breathing and relaxation techniques, as well as other relevant information for expectant mothers and their partners in preparation for labor and childbirth. Class fees are reimbursed when you participate in this program.

TakeCare Customer Service

Tel: (671) 647-3526 | Fax: (671) 647-3542customerservice@takecareasia.com

Well MommyWell Baby Program

•A comprehensive risk assessment performed early in the pregnancy. If risk is identified, the nurse will discuss case management services with the member.

•Teaching is provided related to the member's specific diagnoses, warning signs of pregnancy and healthy lifestyles.

Eligible participants can avail of the following services from highly trained perinatal nurse case managers:

*Some restrictions apply. For more information, please call our customer service department at 647-3526.

LamazeClasses

To register for the Health Education Classes please call the Wellness Team @ 300-7161 or 300-7224 Monday through Friday from 8am-5pm or via email at wellness@takecareasia.com.*All Heath Education Classes are FREE to TakeCare Members unless otherwise specified. Referral is required from your primary doctor. Fax the form to (671)647-3541 or email to wellness@takecareasia.com. No referrals necessary for 5 Days of Fitness classes.

DiabetesManagementGetting Started: MealPlanning, Glucose Monitoring and Prevention Strategies

Cardiac RiskManagement

Hypertension andCholesterol Management

Wellness Programa. Diabetes b. Insulin Resistancec. Hypertension d. Cholesterol e.Weight Loss f. Body Metabolismg. Anti-Oxidant Foods h.Food Stimulants i. Detoxification j. Stress Management k. Medications l. Blood Test Goals

■ Free classes

■ Free nutrition counseling and meal planning■ Free case management for close monitoring as recommended by primary care physician

■ Free weighing scale for qualified patient ■ Free educational materials to enhance patient’s knowledge on CHF

671.647.3526 | www.takecareasia.com |

Prenatal Birth andParenting Classes

For more information please contactSagua Managu at 647-1417/18.

� Prenatal Care� Baby Bonding� Baby Daddy� Hypnobirthing� Lamaze

TC Wellness Program Schedule_rev021314

Program

CHIP Children’s HealthImprovement Program

Experience fun-filled fitness with mom and dad

Learn more colorful foods for a healthy tummy

Enjoy family-oriented nutrition counseling

Motivate other kids in achieving healthy goals

Classes are free

Referral required(Primary Care Physician)

Smoking CessationProgram(3 consecutive class sessions)Well Mommy

Well Baby Program

This program* is designed to provide educational support to

pregnant women and their families and assist them to have a normal and healthy pregnancy. The program consists of one-on-one telephonic consultation with trained and skilled health care professionals who can provide guidance and support to pregnant women.

*Some restrictions apply. For more information, please call our customer service department at 647-3526.

BrownBag Health Topics:■ Better Nutrition■ Improving Fitness■ Weight Management■ Coronary Risk■ Diabetes■ Stress and Nutrition

Nutrition CounselingMeal PlanningDASH/TLC DietsCarbohydrate countingGrocery Shopping TipsFood Label ReadingStress ManagementWeight Management

Conditions Apply. For more information regarding the Affinity Rewards Program, please contact us at affinityrewards@takecareasia.com or call 646-6956 ext. 7108.

TakeCare: Healthcare that puts you in control.SM 671.647.3526 | www.takecareasia.com |

The benefits of being a TakeCare memberSimply present your TakeCare card at any of our Affinity Partners to receive a special offer or discount.

Restaurants: California Pizza Kitchen: 10% off all food and beverages Restrictions Apply: Excludes alcohol. May not be combines with any other offer, promotion, or discount. Valid only on Guam.

Beachin Shrimp: FREE iced tea with a purchase of an entrée

Cappricciosa: $3 OFF on any purchase of $20 or more Restrictions Apply: Excludes alcohol. Not inclusive of service charge. May not be combined with any other offer, promotion, or discount. Dine in only.

Scoops: Buy One Waffle Cone, Get One FREE!

Tony Roma’s: FREE side salad with every entrée. Restrictions Apply: May not be combined with any other offers, promotion or discount. Dine in only.

Sagano Restaurant (at Onward Beach Resort): Affinity members and four (4) guests receive 10% off dinner.Offer cannot be combined with any other special offers. Excludes special event dinners.

Caravel (at Onward Beach Resort): Affinity members and four (4) guests receive 10% off dinner. Offer cannot be combined with any other special offers. Excludes special event dinners.

Hy's Steak House: 15% discount off food and drink items from ala carte menu only. Restrictions apply: The promotion is not to be used in conjunction with any other offers, promotion, or discount.

The Beach Bar & Grill: 10% off of food only. Restrictions Apply:1. EXCLUSION DATES: a. December 28th through January 5th b. Any scheduled chartered dates c. Promotional holidays (Mother’s/Father’s day) d. Golden week: May 1st through May 5th 2. These discounts cannot be combined with any other promotions

Infusion: 50¢ off all cold or hot teas

Outback: Choice of a free bloomin onion, cheese fries, or wings with the purchase of an entrée. *Limit one offer per table. Cannot be combined with any other offer.

Truong’s Restaurant: FREE half order of lumpia with the purchase of an entrée.*Limit one offer per table. Cannot be combined with any other offer.

Proa Restaurant: Receive a half platter of Banana Fritters when you spend $25 or more. Restrictions Apply: Limit one per table.

Roasted: 10% off all food and beverages.

Shopping:Furla: 10% off regular priced items.

Bally: 15% off regular priced items.

FHP Pharmacy: Receive 10% off all over the counter products.*Cannot be combined with any other offer, discounts or specials.

Services/ Entertainment:

Blakes: receive 10% off any car rental or detail servicing

KM Universal: 15% off Sundries 5% off STIHL Bushcutters, Chainsaws, and Outdoor Power Equipment

East Island Tinting: 10% off all services including special promotions.

JWS: 5% discount off all domestic and commercial equipment.

G4S: Five percent (5%) discount on purchased and installed G4S Security System’s intrusion alarm systems or CCTV Surveillance system with service agent. *Call 646-2307 for FREE assessment. Must mention this promotion at the time of assessment to avail of this offer. Promotion only applies to Guam purchases and installation.

Onward Beach Resort: Membership Club-Receive 5% off Annual Membership Rate.

Reef Magic of Guam: 10% OFF of admission price. Restrictions Apply:1. EXCLUSION DATES: a. December 28th through January 5th b. Any scheduled chartered dates c. Promotional holidays (Mother’s/Father’s day) d. Golden week: May 1st through May 5th 2. These discounts cannot be combined with any other promotions 3. No discounts on additional food or drink items

The Sandcastle: 15% OFF of admission price Restrictions Apply: 1. EXCLUSION DATES: a. December 28th through January 5th b. Any scheduled chartered dates c. Promotional holidays (Mother’s/Father’s day) d. Golden week: May 1st through May 5th 2. These discounts cannot be combined with any other promotions 3. No discounts on additional food or drink items

Cocos Island resort: $3 OFF any adult ticket. Restrictions apply: May not be combined with any other offer, promotion, discount.

Triple J Quick Lane: 15% OFF parts and service We service all brands, makes, models. No appointment necessary. *Cannot be combined with any other offer.

Sylvan Learning: $25 OFF on a skills assessment.

Tango Theatres: 46 oz. popcorn and a 32 oz drink for $5.50 ( actual price is at $8.50 )*Will need to present TakeCare Affinity Card to avail of the promo. One (1) combo deal only per affinity card per day. Cannot be combine with any other promotions.

Island Eye: Receive up to $600.00 OFF LASIK Surgery.*Please note: LASIK surgery is a cosmetic procedure and is not a covered benefit under your TakeCare medical plan.

Town House Furniture & Appliance Store: 5% discount on all non sale items

2ND quarter - 2014

www.takecareasia.com