taking advantage of changing business conditions with bpm slide

8/4/2019 Taking Advantage of Changing Business Conditions With BPM Slide

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Taking Advantage of Changing BusinessConditions with BPMDan TortoriciDirector, Product Marketing


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2011 Oracle Corporation Proprietary and Confidential 33

AGENDA

Business Reality and Change

BPM: The Solution for Managing Change

Pragmatic BPM: Ready for Mainstream Enterprises

Final Thoughts


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The following is intended to outline our generalproduct direction. It is intended for informationpurposes only, and may not be incorporated into anycontract. It is not a commitment to deliver anymaterial, code, or functionality, and should not berelied upon in making purchasing decisions.The development, release, and timing of anyfeatures or functionality described for Oracles

products remains at the sole discretion of Oracle.


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Business and IT Reality

Change is constant Greater IT budget goes to maintenance

than new projects The pace of business is often faster

than ITs ability to deliver

IT Budget

$10New

$90Maintain

Time

IT Capability

BusinessRequirements

IT Gap


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What are Changing Business Conditions?

Define new company direction Company acquisition or merger New business line addition

Market dynamics, the economy 2007 2010 Obsolescence Print media, Music CDs Competitor advances Cost constraints driving greater efficiency Compliance Insufficient business visibility, agility


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Urgency and Importance

Define new company direction Company acquisition or merger New business line addition

Market dynamics, the economy 2007 2010 Obsolescence Print media, Music CDs

Competitor advances Cost constraints driving greater efficiency Compliance Insufficient business visibility, agility

Strategic Change

Tactical Change



CustomerRelationshipManagement

Sales andMarketing ProductionPlanning Manufacturing Inventory &Logistics Finance & HR

Organizational Units

Real-world business processes spanorganizations, systems and applications.

P r o c e s s e s Product Configuration

Order Management

Merger Due Dilligence

SFA Product LMS InvMGMTB2Bproduct SCM product DB ERPCRM

ERP MES

Enterprise Infrastructure Services(Portal, SOA, IDRS, LDAP, EAI, E-mail, IT Operations)

Strategic ChangeUnify disparate internal systems



HR

Organizational Units

Real-world business processes spanorganizations, systems and applications.

P r o c e s s e s

O n - b o a r d

i n g

HR

Enterprise Infrastructure Services(Portal, SOA, IDRS, LDAP, EAI, E-mail, IT Operations)

Tactical ChangeApplication Extension

Fair Labor StandardsAct Process



Tactical requests willnever end and strategic

change is always desiredPractical Reality

Plan to Manage Change Pragmatically


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Whats Required for Tactical and Strategic Change?

Tactical and strategic requirements similar An understanding of what needs to change Flexibility to address all kinds of requirements, processes Collaboration between IT and the business

Tactical change also requires: Fast development and deployment, time is of the essence Tools that make business involvement easier Integrated solutions, no time to unify infrastructure


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AGENDA




Final Thoughts


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The BPM Solution to Managing Change

Use BPM to addresstactical changerequirements

Tactical solutions thenprovide the opportunity andexperience to build aproven foundation thatenables strategic change


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Oracle BPM Suite 11 g The most unified and complete solution for managing all types ofprocesses

Unified Process Foundation

User- centric Design

Social BPM

UnifiedEngine

BusinessCatalog

End-to-EndManagement

BPMStudio

Workspace

ProcessComposer

WYSIWYEModel

MultichannelDevelopment

ProcessSpaces

Enterprise 2.0Services

ScalableArchitecture

UnstructuredProcesses

BusinessProcess Guides

IntegrationServices

ProcessAnalysis

Oracle BPM Suite 11g

Unified Collaboration

Unified Tools

Unified Process Engine


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Oracle BPM Suite 11 g


User- centric Design

Social BPM

UnifiedEngine

BusinessCatalog

End-to-EndManagement

BPMStudio

Workspace

ProcessComposer

WYSIWYEModel


ProcessSpaces

Enterprise 2.0Services

ScalableArchitecture

UnstructuredProcesses

BusinessProcess Guides

IntegrationServices

ProcessAnalysis

Simplifies achieving process management success with a completesolution for all types of processes by providing a unified process

foundation, user-centric design, and social BPM interaction

Oracle BPM Suite 11g


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Unified Process FoundationUnified Infrastructure

UnifiedManagement


Scalable Application Grid

UnifiedEngine

IntegrationServices

H

R

CRM

SALES

ER

P

Social BPM

User Centric Design



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Unified with Oracle CEP and Oracle BAMComplex Event Processing (CEP) & Business Activity Monitoring (BAM)

BAM Dashboards

ADF (active RCF & DVT)

Mobile Devices

BAMCEPBPM

Process

createSupplier

ADF page flowand BC

event

JMS

event

close loop

Other eventsources

(feeds, etc.)


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Event Processing

Sense and Capture Events Data (Event Collection) Correlate with meaningful Business Events Act (Proactive as well as Reactive)


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Where is this useful?

Track &

Trace

TrackCustomerExperience

Track packagescans to $transactions

Trackshipment atports

RFID basedasset tracking

Sense &

Respond

FraudEntrapment

DisasterResponse

Patient HealthResponse

Call CenterManagement

DynamicTransportationScheduling

FinancialServices

AlgorithmicTrading

PricingSecurities,Riskmanagement

Regulatorycompliance

FraudMonitoring andmanagement

Gas & Utility

Dynamic gascontracts

Real timeelectricityscheduling &pricing

EnergyMonitoring


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Major Airport Authority

Used a combination of Oracle BPM Suite, OracleCEP, and Oracle BAM

Oracle BPM Suite manages process to handlemissing bags that do not make the flight

BPM process triggered from BAM Alert customer to baggage problem

Improve customer service with more efficient baggage

tracking and retrieval Considerable number of touch points with ticketing,baggage handling, and flight operations

Large number of data points with RFD trackingrequired a different type of solution

Opportunities & Challenges

Faster response time to handle problematic bags Improved customer service by eliminating wait for bag when its loss is known to airline Lower costs with greater efficiency

Solution

Results


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User Centric DesignUnified Design

Process Composer

BPM Studio

WYSIWYEModel


WYSIWYEModel

Social BPM

User Centric Design



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Rich Process Analytics

Standard business indicators: cycletime, number of instances, averageand mean time out of the box

Process specific indicators & drilldown dashboards

Integration with CEP and BI Process Cubes, STAR schema,

ImpactAnalysis, redundancy, and simulation

reports

Simulation

BAM DashboardsBPM Process Spaces

Dashboards


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Process Spaces

Blogs, Wikis, Presence

Unstructured Processes

Process Guides


Social BPMUnified Collaboration

Social BPM

User Centric Design



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AGENDA




Final Thoughts


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BPM Pragmatic Trends

More widespread use in the enterprise Deployment of enterprise-wide processes in addition to departmental Increased use as a tool for business transformation

Increased use by less tech savvy enterprises Increased participation by business users Greater use in both tactical and strategic projects Maximizing value of packaged application investments Part of a broader synergistic business solution

Real-time visibility and action with complex event processing

From insight to action with business intelligence Real-time decisions based on user knowledge and current actions


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Pragmatic Trends & Product Implications .

Trend Implication

Widespread enterprise use Reduced complexity Manage all process types

Increased use by less techsavvy enterprises

Reduced complexity Easier to use

Increased business userparticipation Unified collaboration Tools for every role

Tactical and strategicprojects

Faster time-to-value Lower costs to deploy

Maximizing value ofpackaged applications Integration with AppsPart of a broader businesssolution

Integrated with middleware Integrated with CEP, BI


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Drive Requirements

Unified collaboration Easier to use Tools for every role Faster time-to-value

Reduced complexity Manage all process types Lower costs to deploy Integration with Apps Integrated with middleware Integrated with CEP, BI


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Drive Requirements Tactical & Strategic



Tactical


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Pragmatic Requirements



Unified Infrastructure

Tactical


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Tactical

Unified Tools


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Tactical

Unified Tools



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Tactical

Unified Tools


User Centric Design

Social BPM


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AGENDA




Final Thoughts


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Summary

Managing change is what we do and tactical urgencyoften displaces delivering strategic capabilities

BPM provides the best foundation for managingchange

A unified solution reduces complexity and delivers therequirements for pragmatic BPM

Oracle BPM Suite is the most unified, and completesolution that can manage all types of processes


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Oracle BPM Suite 11 g Unified, Complete, and Social

All that you need toinnovate today and scalefrom simple to complex

processes

CompleteCollaborate moreeffectively in the context

of BPMSocial

ONE unified design tosimplify use and remove

complexityUnified

Complete


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Take the Tutorial

http://snipurl.com/bpm11gbook

Download & Install

Software http://bit.ly/9UCy64

Virtual Install http://bit.ly/aN4c0r

Amazon EC2 http://bit.ly/cvKKP7

Follow

Join

Read

Learn

http://bit.ly/oracleBPM_twitter

http://bit.ly/OracleBPM

http://blogs.oracle.com/bpm

http://bit.ly/OracleBPM_Suite

Getting Started with Oracle BPM Suite 11 g


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taking advantage of changing business conditions with bpm slide

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