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Taking desktop virtualization from pilot to production

Kevin Nelson / Jewelry TelevisionMicrosoft Enterprise Systems Architect

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Who: company background

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• Established In 1993•No. 4 TV Home Shopping Network• Seller of jewelry, gemstones and jewelry making tools• Knoxville, Tennessee

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What: desktop virtualization goalsContentstyleguidelines

• Provide virtual desktops to 300+ users• Initial project focused On call center workstations

• Windows XP (No terminal services/shared systems)• Easy transition for call center staff• Cost effective• Easy to support for helpdesk• Long term deployment lifecycle• Support work at home staff (future)• Support video playback / call center can view

show• Corporate desktop virtualization (future)

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Why: business drivers & expected resultsContentstyleguidelines• Improve uptime• Replace problematic UNIX (Sunray) system• Support new application that only runs on windows• Short deadline (3 Weeks)• Cost control• Security• Management• Long-term solution

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How: initial VDI infrastructureContentstyleguidelines• 10 x Dell 6850s• EMC DMX 3• Cisco 6500 network switches• VMware ESX & VMware VDM (view)• Windows XP• Wyse TCX licenses• End points

• Wyse V10l

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How: current VDI infrastructureContentstyleguidelines• 8 x Cisco UCS B230 blades• Netapp V3140• Cisco 6500 network switches• VMware ESX & VMware view• Windows XP & windows 7• End points

• Corporate desktops/laptops • Personal devices: home computer, tablet, phone• Wyse V10l & Wyse P20

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Challenges: thenContentstyleguidelines• Deadline of 3 weeks to implement after pilot!• Procuring hardware• Thin client evaluation• VMware view still in beta • Convincing corporate users that a virtual desktop

would work for them

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Challenges: nowContentstyleguidelines• Making sense of Microsoft VDA license• Can’t keep up with demand

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Actual benefits vs. expectedContentstyleguidelines

• Reduce call center downtime

• Allow users to run Windows only application

• Long term solution• Easy transition, users

know Windows• Support work at

home program

• Constant support issues from previous system turned into none

• Same Wyse V10l thin clients deployed In 2008 still In service today, with minimal failure rate

• Consistent user experience

• Better compliance (PCI)• Allows work at home

users• Cost savings• Easy mobile access to

desktop (phone/tablet)• Support overseas offices

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Now vs. thenContentstyleguidelines

• No linked clones, used non-persistent desktops & Microsoft steady state to keep uniform desktop for all users

• WYSE TCX for video and audio acceleration

• View 4.6 gave us linked clones and with the option To refresh desktops on logout, better than Microsoft steady state

• With PCoIP & the Wyse P20 thin client corporate users have better video (specifically flash experience)

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The future Contentstyleguidelines• Migrate most corporate and all operations users• Make better use of linked clones for corporate users• Enjoy reduced support overhead• Accept accolades from helpdesk and accounting

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Lessons learned / adviceContentstyleguidelines• Wyse provides the best thin client hardware and

proven they support older equipment well into the future. Their sales & support staff are rock stars!• Dell can ship server hardware fast• Virtual desktops don’t need multiple CPU’s, that

much memory or lots of free hard disk space!• Verify storage best practices are being used• Be prepared for every problem to be blamed on

virtualization (according to the user)• PCoIP is awesome!

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Comprehensive & competent sales staff

Can deliver on tight timelinesWhy Dell

?Understands & remembers our needs

Cost competitive

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