taking the pulse survey findings overview

23
A “Snapshot” of AccessPoint on Danforth Service Users November, 2012

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Page 1: Taking the Pulse Survey Findings Overview

A “Snapshot” of AccessPoint on Danforth Service Users

November, 2012

Page 2: Taking the Pulse Survey Findings Overview

• To improve our understanding of who visits APOD on a daily basis and the programs and services that they use

• To understand users’ experiences at the hub

• To learn about user program & service needs

• To help us improve the way we communicate and do outreach

Survey Objectives

Page 3: Taking the Pulse Survey Findings Overview

• Open to all visitors age 13 or more

• Conducted during a 2-week period between Aug 28 and Sept 10

• Survey included 16 questions

• Survey was available in English only

• 269 surveys completed

How it Was Done

Page 4: Taking the Pulse Survey Findings Overview

Who Responded?

Page 5: Taking the Pulse Survey Findings Overview

Who Responded?

Page 6: Taking the Pulse Survey Findings Overview

Who Responded?

Page 7: Taking the Pulse Survey Findings Overview

Who Responded?

Page 8: Taking the Pulse Survey Findings Overview

Who Responded?

Page 9: Taking the Pulse Survey Findings Overview

Who Responded?

Page 10: Taking the Pulse Survey Findings Overview

Programs and Services Used

Page 11: Taking the Pulse Survey Findings Overview

Number of Visits

Page 12: Taking the Pulse Survey Findings Overview

Programs & Services Used

Page 13: Taking the Pulse Survey Findings Overview

User Experiences

Page 14: Taking the Pulse Survey Findings Overview

Responsiveness to Needs

Page 15: Taking the Pulse Survey Findings Overview

User Experience

Page 16: Taking the Pulse Survey Findings Overview

Communication

Page 17: Taking the Pulse Survey Findings Overview

Communication

Page 18: Taking the Pulse Survey Findings Overview

Communication

Page 19: Taking the Pulse Survey Findings Overview

Issues and Suggestions

Page 20: Taking the Pulse Survey Findings Overview

• Employment • Education and skills training• Language Barriers• Housing• Immigration and Settlement• Health• Safety• Accessibility / Special Needs

Issues of Concern

Page 21: Taking the Pulse Survey Findings Overview

• Employment Support (Development) Services• Skills Training

Computers, ESL

• Children’s programming and activities• Recreation and fitness• Health information• Child care• Tax services• Volunteer opportunities

Programs & Service Suggestions

Page 22: Taking the Pulse Survey Findings Overview

• Improve Newcomer Resource Centre Availability and speed of computers

Rules/guidelines for computer use

Provide better technical support

Provide access to phone, fax & scanners

Other Suggestions

Page 23: Taking the Pulse Survey Findings Overview

Next Steps• A report will be prepared which summarizes survey

findings as well as feedback from community discussion groups that were held on November 8th

• Access Alliance and our APOD partner agencies will use the findings to identify ways that we can improve what we do

• Some changes to our services have already been made or are in progress

• For more information please contact:• Nahom Berhane ([email protected])• Andrew Koch ([email protected])