taking things beyond the experimental stage

8/8/2019 Taking things beyond the experimental stage

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Taking things beyond the experimental

stage.

Towards an integrative approach to onlinestrategies in social services.

Leuven, 14th September 2010

[email protected]

[email protected]


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In the following hour

3 presentations

e-social work in Flanders From the past

To the present Future Challenges

Casestudy Who the FAQ is Mister JAC by EliBeelen & Jeroen Veulens

Where the worlds of e-inclusion and evidencebased practice meet by Jan Steyaert

Discussion


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Steunpunt: Expertise centre on social work

Support structure for 25 autonomous Centres of GeneralWelfare (CAW)

CAW: 1621 FTE and 1000 volunteers helping 100.000 clints

per year Several topics:

Victim support

Poverty and homelessness

Personal, relational and psychological problems

Etc... Different targetgroups: most vulnerable ones

Youth Advice Centres are subsections

Project to support online interventions


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From the past

Online information, advice and support in the JACs Bottom up: youth workers felt the need to respond to changing

context and changing needs of youngsters

Youngsters started using new media to contact the workers

JACs provide e-mail services since 2000

First experiments with MSN messenger in 2003 Victim Support Chat (Slachtofferchat) in 2004

JAC Online Network in 2005

In the same period 3 major help lines started using chat Tele-Onthaal chat service in 2002

Children and Youth Phone (KJT) in 2005

Centre for suicide prevention (CPZ) 2005

Main goal: make services more attractive and moreaccessible to youngsters by using chat and e-mail


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Growing need to exchange experiences,

methodologies and practices on using chatand e-mail for information, advice and

support

2006: KJT, Tele-Onthaal, JAC, CPZ joined forces


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Academic research

2007 2009

OHUP, Artevelde University College and Cera

On the use of chat in social services in

Flanders Developement of Ch@tlas: methodology for

online help trough IM

Boost for e-social work

Adoption in educational programmes of severalUCs


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2008 2010: Support project for OHUP and FlandersCenters of General Welfare Flemish Governement dept. Family, Welfare and Health

Moving away from the experimental stage

ICT is intergrated into the lager organisation as a valuedmethod to reach targetgroups and to accomplishorganisational goals

Quality improvement promotion of expertise trough competence building (training,

intervision, learning groups, ...) organisation and policy support

Management on all levels is involved in the proces

possibilities of ICT for other subsections


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To the present

Use of ICT in the welfare and health sector is booming

9 organisations join OHUP

All kinds of ICT Initiatives pop up targeting al sorts of

target groups Not only e-mail and IM

Interactive websites

Self test and self help modules

Online therapy and e-mental health strategies

Prevention strategies on Social netwok Sites

Online outreach on communitysites

E-inclusion strategies

....


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Future Challenges

Exchange of knowledge and experiences and on a lagerscale is necessary Competencies, infrastructure and organisational changes

Professional ethics, privacy and legal issues

Exchange of practices: What works (or not), for whom andon what conditions

Need for further research to promote practicedevelopement

Need for proper evaluation methods

Need for adapted ICT tools and adapted software Developing and sharing good practices

Innovation


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Who the

FAQ isMister

JAC ?!


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Motivation / History

Mister JAC is the

trademark of our

Youth Advisory

Centre (YAC)

Mister JAC is NOT a

virtual YAC worker


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Research on youngsters expectations

towards social services.Main conclusions: Youngsters feel embarrased or ashamed

Building up trust makes the service more

accessible

The YAC has a problem related image

Operating in a wide and rural area makes

the service less physically accessible


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Start of a marketing

campaign to counter theproblem related image

Mister JAC was born


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We startedcommunicating with the

youngsters involved in the

project via MSN


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Soon there was a live

hotmail space


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Becoming active on netlog,

facebook and twitter was avery logical step


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Impact assessment

80 percent knows what a

YAC is

70 percent knows Mister JAC Our sns profiles and the

online chat service are notyet known to all but allready

succesfull


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Who knows where some

extra effort in promotingthis wil lead us?!


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Facebook + Netlog Outreach

Promotion and communicationin the youngsters own environment


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Low Treshold

accessible for youngsters

Low profile


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Be Yourself: aprofessional friend

Gain Trust: a step closer

to help


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Examples :

the canonball

quit school

invitations contest


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deontology

a clear view on what you want

to achieve


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Our plans for the future

local promotion of online

activities

Integration of these newactivities in our overal service

make sure new ideas can pop

up and evolve into somethingbigger


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Dos organisation goals and target group needs are

the starting point of all your initiatives

Be yourself

Act like a professional friend

Dont put the focus on problems

Include all youngsters

Act localMake sure new activities are integretated in

your overal service.


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Beware

Being active on SNS is not a one time

activity

dont for get to try and involve theprovider. If they take an interest and

engagement in what you want to do

things are easier technical problems are always around

the next corner


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Evaluation

SNS are an important meeting

place

SNS have a low treshold to

promote your work

We can reach targets wewould never have reached

face to face


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Where the worlds of e-inclusion and evidence based practice meetLeuven, 14th September 2010

Where the worlds of

e-inclusion and evidence based practice

meet


Jan [email protected]


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Where the worlds of e-inclusion and evidence based practice meet


Hierarchy ofinformation

5. Systematic reviews

4. Random controlled trial (RCTs)

3. Experiment, controlled trial

2.Non-experimental studies

1. Descriptive evaluation

0. Advertisements


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Effect size


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Costs


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Merit good


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Empowerment


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taking things beyond the experimental stage

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