TALENT ADVANTAGE

RECRUITING CAPABILITY

Given that we recruit and onboard large number of employees, it becomes imperative for us to provide the best in

class development opportunities to our recruiting teams. This initiative was launched in 2010 when our recently

hired recruitment team in India needed to be enabled with skills & knowledge, while on the job, to sustainably hire

for an extended period of time a record number of people in an extremely competitive market.

We ended the year, meeting the unprecedented Targets of hiring more than the headcount of the 2nd largest

Accenture geography and approximately 2/3rd of the hiring targets of the firm, in one year.

INDIA LEADERSHIP DEVELOPMENT PROGRAM (FOR TOP PERFORMERS WITHIN ACCENTURE INDIA)

The goal of Accenture’s India Leadership Development Program is to:

• Build Leadership Capabilities (by grounding our people in our Leadership Contribution areas)

• Build Leadership Bench Strength (through succession planning and the identification / development of

high potential leaders)

This cross workforce program for Senior Managers (SMs) was launched in India in 2008 and already covered 200

participants. This 12 month leadership development program for Accenture’s top 30% SMs, is aligned with

Accenture’s business, agile in responding to changing needs, impactful by providing measurable results and

innovative, leveraging the latest technology and learning approaches.

FY09 Leadership Survey scores reflected an increase of 3% in People Developer, 2% in Value Creator and 4% in

Business operator across ILDP Participants. FY10 Promotion cycle – 79% of Fiscal FY10 Senior Executive promotes

are ILDP alumni

TOP TALENT PROGRAM1- FOR INDIA CORPORATE FUNCTIONS

India was seen as a Strategic growth market with a hyper growth environment beginning in FY07 for Accenture.

This placed significant expectations on corporate functions (i.e. HR/ Finance/ Facilities & Services) both in terms of

enabling growth as well as in maintaining the consequences of that growth. This created several challenges as we

looked at our Leadership Pipeline. One of the key challenges was to address the talent shortfall. Recognizing the

issues in terms of quality and quantity of the supply of talent, there was a need to build a strong "middle layer"

which was well positioned to grow and become the next generation of leaders, managers and team leaders—and

to do so faster and better than our competitors

This program has now run for over 3 years and met with huge success. It is a 9 month intervention and includes a

Development Centre, series of competency workshops followed by an action learning project. The program closes

with a Development Centre so that we can measure the capability building that participants have undergone over

time.

TOP TALENT PROGRAM 2- FOR INDIA BPO

BPO Top Talent, is an award winning Learning & Development initiative for the top contributors in the India BPO

entity. This program adopts a differentiated curricula and delivery methodology which taps into one of the key

motivators/drivers of every top performer – learning opportunities. Spread over 12 months, this program provides

a 360-degree learning approach where one stands to learn not just through classroom-based training programs

aligned to the key competencies, but also by working on projects that give them an insight into other domains and

verticals. Considering that participants are Gen Y (Millenials), a significant dose of learning also occurs through

peer-to-peer learning (better known as MicroBlogging) where they connect, contribute and collaborate with other

group members on a dedicated intranet site.

CORE SEMINARS

The Core Milestone is a program to integrate employees promoted into the next career level. The programs run

across our businesses and the Enterprise functions and are open to promotes as well as experienced employees

who join Accenture at this career level. The programs are designed to highlight the rising expectations from the

new career level, deepen understanding of the Accenture Business and increase their ability to navigate the

organization, among others.

Compared to market, Accenture has this unique global offering customized to meet the business and people developer expectations at the executive level. This offering provides required integration at these levels to succeed in their new roles and expectations

EMPLOYEE COUNSELLING - EMPLOYEE ASSISTANCE PROGRAM

Employee Assistance Program is an initiative that focuses on helping our people with professional and personal

issues. Accenture has teamed up with an external service provider (PPC Worldwide) and its highly qualified Post

Graduates in Clinical Psychology, Financial advisors and Legal experts to help employees-

Free for employees

Available to all employees 24/7

Available to our employee’s spouse/partner, and dependent parents & children, living in the same household

Provide support, advice and counselling - financial & legal

Improve the psychological health of employees.

By helping they resolve their individual, marital, family and job performance conflicts

By helping them develop coping skills and accept a greater degree of personal responsibility.

VACATION SHARING - HOURS THAT HELP PROGRAM

This is a paid time off (PTO) sharing program that provides a resource/ supply pool for eligible employees to

receive additional PTO through the donation of time by other fellow employees.

The program is intended to support individuals who are faced with serious crisis situations, resulting

from medical emergencies or serious health conditions that require them to take time away from

work beyond the PTO and paid benefits available to them.

This program provides an opportunity to eligible employees to voluntarily donate accrued vacation

from a perspective of community help and support towards personal needs of co-workers and

thereby foster a more caring environment, generate goodwill and promote charitable interests.

CELEBRATING PERFORMANCE

Over and above this the entity specific awards we also have an award program common for all employees- the

Celebrating Performance Award program.

The Celebrating Performance program is an online recognition tool available for employees to

celebrate and reward high performance across geographies and business entities.

Using Celebrating Performance, all employees at all levels are able to send e-cards and e-

certificates to their colleagues and supervisors in recognition of superior performance on a

project or task. In addition to e-cards and e-certificates, the program utilizes reward points,

granted by supervisors and career counselors to employees in appreciation for a job well done.

Accenture employees can also use Celebrating Performance as a tool to recognize service

anniversaries by sending non-monetary e-cards.

Accumulated reward points can be redeemed for merchandise or services such as electronics,

furniture and getaway packages, which are displayed in local online catalogs. Merchandise and

services are available for a range of “point prices” so that people may redeem points

immediately, or opt to save them for higher “priced” items.

We also track utilization of points given to budget holders every quarter and have internal

communication campaigns to drive the Celebrating Performance program. For the year FY 10- we

ended at a utilization of above 90% points allocated to supervisors across Accenture in India.

CORPORATE CITIZENSHIP INTERVENTIONS

Skills to Succeed is Accenture’s corporate citizenship focus, which educates people around the world – building

skills that enable them to participate in and contribute to the economy and society. By 2015, the company is

committed to equipping 250,000 people around the world with the skills to get a job or build a business. To

achieve this, Accenture will continue to work with a number of strategic partners that share its skills-building goals.

Current partners include organizations such as Enablis, Genesys Works, Oxfam, Passerelles Numériques and Youth

Business International, among others. Additionally, the company offers its people volunteering and pro-bono

opportunities and expands its impact by replicating and scaling successful initiatives. Accenture and the Accenture

Foundations will contribute more than US$100 million by the end of 2013 – in global and local giving, as well as pro

bono contributions of time and Accenture employee skills – to support the company’s corporate citizenship

efforts.

Accenture will equip 250,000 by 2015 people around the world with the skills to get a job or build a business. This

goal underscores Accenture’s commitment to its corporate citizenship initiative, Skills to Succeed, which, through

teaming with strategic partners, educates people around the world, building skills that enable them to participate

in and contribute to the economy and society.

Additionally, Accenture and the Accenture Foundations will contribute more than US$100 million over three years

– in global and local giving, as well as pro bono contributions of time and Accenture employee skills – to support

the company’s corporate citizenship efforts.

This new initiative focuses on building skills that enable people to participate in and contribute to the economy.

By collaborating with non profits that leverage our skills, engage our employees and are sustainable in the long

run, we have built a rich portfolio of projects where thousands of youth from economically disadvantaged

backgrounds are being trained by us in potential “high employment” sectors such as Retail, Hospitality, BPO,

Construction and Micro-Enterprise Training.

We are encouraging our people to support Skills to Succeed through their individual fundraising, giving and

volunteering efforts. Through aligning our corporate citizenship capabilities behind Skills to Succeed, we have the

opportunity to make a substantive, meaningful and sustainable contribution not only for individuals and their

families, but for entire communities.

Volunteering: Through our National Volunteering Program and the Local Employee Communities, our people

spend thousands of hours of personal time volunteering with non-profit organizations across the country for

various causes that they believe in. Interested volunteers come together on a shared cause to adopt specific non

profits working with them for community welfare as well as supporting them on their capability building.

Pro-Bono Assignments: Our belief is that the development sector should benefit from the same technology,

consulting and core business skills that our paying clients get. Our Pro Bono program ensures that we can provide

exactly that, giving the non profit the benefit of world class business expertise at zero cost, ensuring that we have

social impact as our end outcome.

Accenture Development Partnerships: The ADP program acts as a catalyst where we partner with national and

international non profits to offer them high-quality business and technology skills at reduced costs. Our people are

engaged in using their skills and time to bring about positive changes to local communities across the world. Basis

availability and skills matching, employees spend 3-6 months on ADP assignments.

CLIENT CENTRICITY / SPECIALIZATION

SALES CAPABILITY INITIATIVES

In addition to the technical and delivery expertise, we also need to build sales expertise in our senior management

to drive growth through selling to new clients as well as to existing clients. A sales curriculum is applied to both the

Consulting and Outsourcing arms of our business, and is focused on senior management in both sales as well as

delivery roles.

This program leverages the best-in-class sales training available globally, but delivered locally with the support of

local leaders and experts to increase its relevance and usefulness to the participants. The selected courses cover

the full deal lifecycle from building relationships to origination and closure, and teach the rigor and discipline that

drive quality pipeline and higher win rates. The program is also designed to make the best use of participant’s

time.

As courses are conducted, an effectiveness check is done using metrics such as win-rates as well as a survey that

measures impact on behaviors. For example, 85% of the participants from Maximizing Client Visit Impact indicated

a positive trend in their client presentations.

DELIVERY EXCELLENCE ACADEMY

This program was set up to drive and support growth in our Technology business where our ability to deliver

efficiently on a large scale was critical and which necessitated the building of the right delivery capabilities in our

leadership

This program was designed with the objective to create an elite pool of experienced delivery experts (at the

executive level) capable of taking end to end responsibility for complex delivery programmes involving,

Accountability for financial performance in delivery, Client facing responsibilities, Increased life cycle coverage and

Developing the next generation of delivery leaders

HR ACADEMY

The Accenture HR Academy is an innovative capability development program designed to create the next

generation of globally relevant HR professionals and build an internal pool of talent for Accenture. The unique

structure of the program uses a “work-study” approach providing participants the opportunity to directly apply

classroom learning in real time.

Towards this intent, Accenture India collaborated with XLRI to form the Accenture and XLRI HR Academy, a two

year program that provides fresh graduates seeking a long term career in HR a joint post graduate certificate in

Human Capital Management from Accenture and XLRI. In 2010, the curriculum for the HR Academy was also

designated as “aligned to global standards” by the Society for Human Resource Mgmt (SHRM).

This academy has enabled us to shape our pyramid, reduce attrition and enhance our employer brand.

ACCENTURE MANAGEMENT DEVELOPMENT ACADEMY AND OTHER CERTIFICATIONS

The Accenture Management Development Academy (AMDA) is an initiative that provides our employees with

industry and market recognized certifications. We have a collaboration with ISB (One of the top Business Schools

in India and globally and considered a world leader in executive education). This program provides them learning

content, access to HBR articles, webinars from industry professionals and experts in the fields of operations

management, industries like insurance, finance, banking, Pharma, healthcare, supply chain, procurement, etc. The

end outcome in a Certification from ISB and Accenture in delivery excellence

IGNOU Tie-up: We have tied up with the Indira Gandhi National Open University to provide a 12 month diploma in

BPO for Finance and Accounting professionals. This program is available throughout the country, open to any 10+2

or Bachelors graduate. It awards credits to students for various courses across semesters. The courseware is

developed by top academicians in the country along with subject matter experts from Accenture. Hence it offers

the best of both worlds – education as well as practical application of the education.

Excel : This program was set up with the objective of developing capability of the Finance and Accounting

employees in Accenture. We offer certification opportunities to people in the areas of Finance, Business and

Project Management. For each of these, we have partnered with various institutes and certification partners

(CIMA, D&B, Beckers and Stalla). For employees who successfully complete the program, we offer a 100%

reimbursement of course fee.

ACCENTURE SOLUTIONS DEVELOPMENT ACADEMY

The Accenture Solutions Delivery Academy is a structured program, which would provide a uniform and consistent

learning experience to develop a strong foundation for our largest pyramid pool (Associate Software Engineers to

Senior Software Engineers). It enables resources to experience development, testing, design and analysis phases

of the development lifecycle. Embedded with in-depth delivery process to enhance learning experience.

This certification helps us retain employee and statics have shown that employees who are certified through the

academy, are likelier to have higher retention and a better performance on the job.

INTEGRATION / SCALE AND REACH

PROJECT RED CARPET

This program was set up to cater to the surge of new joiners we saw in our Technology business. Through this

program, we seek to provide the new joiner with a world class Integration Experience. It also helps us with

increased retention and shorter lead time needed to get the employee productive. This program covers all stages

of an employee’s integration including pre joining, the day of joining and the 3-4 week period post joining.

This program is a combination of many aspects – the new joiner orientation itself, executive integration and the 90

day curriculum along with using other tools such as the new joiners portal and the Buddy program. It essentially

weaves in many sub parts into a structured intervention.

EXECUTIVE INTEGRATION

The Executive induction program as an intervention was initiated in 2009 to enable new joiners in the Associate

Manager, Manager and Senior Manager levels to

Understand their entity and organization a lot better,

Familiarize them to business processes that as leaders they are expected to be familiar with,

HR processes that enable them and their team.

This 1 day program comprises face to face interaction with leadership members who facilitate these sessions and

also a panel discussion which helps the new leaders understand Accenture leadership contribution areas as well as

how to live them on a day to day basis.

ACCENTURE INDIA NEW JOINER CONNECT PORTAL

Accenture New Joiner Connect Portal is our vehicle to build a collaborative culture for new joiners and provide

each individual with the opportunity to take control of his/her career by building stronger relationships and deeper

expertise. Living out our ‘Stewardship’ and ‘One Global Network’ core values includes sharing knowledge and

expertise with this group, actively developing their own internal and external network and contributing to the

collective expertise.

The portal aims to simplify how one new joiner connects to and learns from the content and people they need in

their community/organization. The site houses various activities that include conversation, news, blogs and

bookmarks to critical resources.

BUDDY PROGRAM

The buddy program was initiated in 2010 with the intention of ensuring that the new joiners in the organization

have an informal channel of connect who would be able to help the new joiners integrate well from a culture

perspective. Currently this program is being run for the Team Leads and Associate Manager level population

within the technology business. Buddies assist new joiners starting 1 week before joining till about 3 weeks from

the date of joining.

As of the recent survey conducted in Jan 2011, about 73% of the respondent new joiners are very happy with the

buddy program.