talis insight 2007
DESCRIPTION
TRANSCRIPT
![Page 1: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/1.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#1
OPAC 2.0: Teaching the Pig to Sing
lipstick, cowbells and serendipity
Dave Pattern, Library Systems ManagerUniversity of Huddersfield
[email protected]://slideshare.net/daveyp
![Page 2: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/2.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#2
Contents• does your OPAC suck?• OPAC survey findings• experiences at Huddersfield• other libraries• OPAC 2.0• further OPAC survey findings
Creative Commons Attribution-Noncommercial-Share Alike 3.0 License
http://creativecommons.org/licenses/by-nc-sa/3.0/
![Page 3: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/3.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#3
Does Your OPAC “Suck”?
![Page 4: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/4.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#4
![Page 5: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/5.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#5
![Page 6: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/6.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#6
![Page 7: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/7.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#7
“More Cowbell” …huh?
“Used to express that something is deeply lacking oomph... to express that something
is far from perfect, needs repair, fixing, rectifying.” (everything2.com)
![Page 8: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/8.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#8
![Page 9: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/9.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#9
![Page 10: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/10.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#10
The OPAC as a Pig
• “After all, you can put lipstick on a pig, but it's still very much a pig.”
(Roy Tennant discussing the OPAC, Library Journal, 2005)
• “Never try to teach a pig to sing; it wastes your time and it annoys the pig.”
(attrib. Robert Heinlein, author)
![Page 11: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/11.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#11
Pig Ugly?
![Page 12: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/12.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#12
“Kissy, Kissy?”
![Page 13: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/13.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#13
OPAC Survey (2007)• On a scale of 1 to 10 (where 1 is
extremely unhappy and 10 is extremely happy), how happy are you with your OPAC?
5.1
![Page 14: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/14.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#14
OPAC Survey (2007)
• One criticism of OPACs is that they rarely have cutting edge features that our users expect from a modern web site.
On a scale of 1 to 10, how well do you think your OPAC meets the needs and expectations of your users?
4.5
![Page 15: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/15.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#15
OPAC Survey (2007)• On a scale of 1 to 10, how easy do you
think one of your average users finds your OPAC is to use?
4.6• On a scale of 1 to 10, how important do
you think it is that an OPAC is easy & intuitive to use?
9.2
![Page 16: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/16.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#16
Experiences at Huddersfield
• definitely not OPAC 2.0• enhancements to the existing OPAC
– user suggestions from surveys– “2.0” inspired features– borrowing good ideas from other web sites – new features launched with no/low publicity– “perpetual beta”
• required staff buy-in and a willingness to experiment and take risks
![Page 17: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/17.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#17
Spell Checker
• we monitored keyword searches over a six month period and discovered approx 23% of searches gave zero results– most OPACs present the user with a
“dead end” page– a good search engine should still give
the user options on a failed search (“did you mean?”)
![Page 18: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/18.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#18
Spell Checker
![Page 19: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/19.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#19
Keyword Suggestions
• failed keyword searches are cross referenced with www.answers.com to provide new search suggestions
![Page 20: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/20.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#20
Keyword Suggestions
![Page 21: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/21.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#21
Borrowing Suggestions
• we had details of over 2,000,000 CKOs spanning 10 years stored in the library management system and gathering virtual dust
• Web 2.0 – “Data is the Next Intel Inside1”• historic circulation data can be mined2 to
uncover the hidden trends and links between potentially disparate library items
![Page 22: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/22.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#22
Borrowing Suggestions
![Page 23: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/23.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#23
Ratings and Comments
![Page 24: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/24.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#24
Other Editions
• uses FRBR-y web services provided by OCLC and LibraryThing to locate other editions and related works within local holdings– OCLC’s xISBN1
– LibraryThing’s thingISBN2
![Page 25: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/25.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#25
Other Editions
![Page 26: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/26.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#26
Email Alerts
![Page 27: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/27.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#27
RSS feeds
![Page 28: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/28.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#28
![Page 29: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/29.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#29
![Page 30: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/30.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#30
![Page 31: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/31.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#31
![Page 32: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/32.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#32
![Page 33: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/33.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#33
“If you build it, will they come?”
0
1000
2000
3000
4000
5000
6000
7000
May
-06
Jun-
06
Jul-0
6
Aug
-06
Sep
-06
Oct
-06
Nov
-06
Dec
-06
Jan-
07
Feb
-07
Mar
-07
Apr
-07
May
-07
Jun-
07
Jul-0
7
nu
mb
er o
f cl
icks
also borrowed other editions serendipity did you mean
![Page 34: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/34.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#34
Increase in Usage"Did You Mean" - 2006/07 Compared
0
500
1000
1500
2000
2500
May June July
nu
mb
er o
f cl
icks
2006 2007
![Page 35: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/35.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#35
Increase in Usage"People Who Borrowed This..." - 2006/07 Compared
0
500
1000
1500
2000
2500
3000
3500
May June July
nu
mb
er o
f cl
icks
2006 2007
![Page 36: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/36.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#36
Lipstick on the Pig
“We need to focus more energy on important, systemic changes rather than cosmetic ones. If your system is more difficult to search and less effective than Amazon.com, then you have work to do.
After all, you can put lipstick on a pig, but it's still very much a pig.”
(Roy Tennant, Library Journal, 2005)
![Page 37: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/37.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#37
Problems ...Challenges!• there was no formal process for discussing
and agreeing new OPAC features– so we organised a web/library 2.0 afternoon for staff
• some initial scepticism from staff– would users think borrowing suggestions were formal
recommendations from the library?– aren’t borrowing suggestions just for selling books?– how relevant will the suggestions be?
• would sudden changes confuse users?
![Page 38: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/38.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#38
Solutions
• encourage suggestions from staff• include users in decision making
process• encourage play and experimentation• don’t be afraid to make mistakes!• look widely for ideas• “build crappy prototypes fast”• monitor usage
– if usage is poor then remove it
![Page 39: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/39.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#39
Searching for books by colour
![Page 40: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/40.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#40
Search visualisations
![Page 41: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/41.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#41
Search visualisations
![Page 42: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/42.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#42
CKO visualisations
![Page 43: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/43.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#43
Other Libraries
• Ann Arbor District Library• North Carolina State University
(Endeca)• LibraryThing for Libraries• Open Source OPACs
![Page 44: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/44.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#44
Ann Arbor District Library
• early adopter of “2.0” (John Blyberg)• OPAC deeply embedded in Library
portal• virtual catalogue cards (with graffiti!)• user tagging, ratings, and reviews• borrowing suggestions• RSS feeds• http://www.aadl.org/catalog/
![Page 45: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/45.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#45
![Page 46: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/46.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#46
![Page 47: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/47.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#47
North Carolina State University
• facetted browsing• http://www.lib.ncsu.edu/catalog/• http://endeca.com
![Page 48: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/48.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#48
![Page 49: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/49.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#49
LibraryThing for Libraries
• integrates LibraryThing data into the OPAC– tags– borrowing suggestions– other editions
• www.librarything.com/forlibraries/
![Page 50: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/50.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#50
![Page 51: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/51.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#51
![Page 52: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/52.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#52
Open Source OPACs
• Scriblio (formerly WPOpac)– uses WordPress (blogging software)
• VuFind– uses PHP & MySQL
• Lucene & Solr– Project Backlight (Univ. of Virginia)– FacBackOPAC– Huddersfield (blog post)
![Page 53: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/53.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#53
![Page 54: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/54.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#54
The Traditional Vendors
• Talis Platform– “an environment for building next
generation applications and services”
• Ex Libris Primo– “one-stop solution for the discovery and
delivery of local and remote resources”
• Innovative Interfaces Encore– “goes beyond the online-catalog model
to provide a better patron experience ”
![Page 55: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/55.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#55
OPAC 2.0
• “The best way to predict the future is to invent it.”
(Alan Kay, computer scientist and former Xerox PARC researcher)
• “The future is here. It's just not widely distributed yet.”
(William Gibson, science fiction authorand creator of the word “cyberspace”)
![Page 56: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/56.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#56
OPAC 2.0
• shopping list of features:– spell checking (“did you mean?”)– relevancy ranking, search refining, and facets– manual recommendations (“best bets”)– automated suggestions (based on both global
and user-specific data)– user participation (“read-write OPAC”)– foster communities of interest
![Page 57: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/57.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#57
OPAC 2.0
• shopping list of features:– improve serendipity– expose hidden links between items– APIs and Web Services to expose data– promote unintended uses– user personalisation– embed external data (e.g. Wikipedia,
LibraryThing)– RSS feeds and OpenSearch
![Page 58: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/58.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#58
Quick OPAC Survey – Features
• Please rate how important you feel the following features are to your users in a modern OPAC.– embedding the OPAC in external sites (e.g. portals) 8.7– “did you mean” spelling suggestions 8.6– enriched content (book covers, ToCs, etc) 8.4– RSS feeds (e.g. new books, searches, etc) 7.8– facetted browsing (e.g. like NCSU Library) 7.4– “people who borrowed this” suggestions 6.5– user tagging of items (i.e. folksonomy) 6.1– user added comments and reviews 6.0– personalised suggestions (e.g. like Amazon) 5.9– user added ratings for items 5.7
![Page 59: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/59.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#59
Implementation of Features
0
100
200
300
400
500
nu
mb
er
of
resp
on
de
nts
(to
tal
72
9)
0
1
2
3
4
5
6
7
8
9
10
imp
ort
an
ce (
ou
t o
f 1
0)
already got getting soon importance
![Page 60: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/60.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#60
Features – Future Trends?Rate of I ncrease of Feature I mplementation
72%
130%
28%
137%
311%279%
189%167%
500%
122%
0%
100%
200%
300%
400%
500%
600%
% i
ncr
ea
se
0
1
2
3
4
5
6
7
8
9
10
imp
ort
an
ce (
ou
t o
f 1
0)
% increase in "getting soon" compared to "already got" importance
![Page 61: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/61.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#61
Importance (getting soon)Feature I mportance
8.7 8.6 8.4
7.87.4
6.56.1 6.1 6.0
5.7
9.18.8 8.8
8.48.9
7.8 8.0
7.4
8.7
7.0
4
5
6
7
8
9
10
4
5
6
7
8
9
10
imp
ort
an
ce
(o
ut
of
10
)
importance (all) importance (already got) importance (getting soon)
![Page 62: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/62.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#62
Technology Adoption Lifecycle
![Page 63: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/63.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#63
Technology Adoption - Now
![Page 64: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/64.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#64
Technology Adoption – Q1 08?
![Page 65: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/65.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#65
Importance – UK respondents
8.6
8.17.8
7.2
6.5
5.95.7
5.45.8
5.3
8.7 8.88.6
7.97.7
6.7
6.2 6.26.0 5.9
4
5
6
7
8
9
10
stealt
h OPAC
did yo
u m
ean
enric
hed
RSS feed
s
face
ts
also
borro
wed
user
tagg
ing
user
com
men
ts
user
lear
ning
user
ratin
gs4
5
6
7
8
9
10
imp
ort
an
ce
(o
ut
of
10
)
UK respondents non-UK respondents
![Page 66: Talis Insight 2007](https://reader033.vdocument.in/reader033/viewer/2022061113/5458416daf795998788b53db/html5/thumbnails/66.jpg)
06/Nov/2007 Talis Insight 2007: Inspiration for Change
#66
Thank you!