talktable
DESCRIPTION
Photos from our PLA 2010 Talk Table titled DIY Usability Study: Is Your Library People Focused?TRANSCRIPT
![Page 1: Talktable](https://reader033.vdocument.in/reader033/viewer/2022060119/558fd3141a28ab215e8b45c1/html5/thumbnails/1.jpg)
We began with a group exercise. The groups discussed the following questions.
![Page 2: Talktable](https://reader033.vdocument.in/reader033/viewer/2022060119/558fd3141a28ab215e8b45c1/html5/thumbnails/2.jpg)
Next we gave an overview of our usability project. These are some of the visuals we created, some were to visualize our thought process
others are recommendations.
This is a floor plan of the branch we created.
This is a visual representation of a word association exercise we
conducted with patrons & staff. The size indicates the
frequency of occurrence.
This is a flow analysis in which we mapped out all
possible processes a patron can go though in looking for
a book.
We call this a single point service model that we
created using the preexisting structure and
service point.
![Page 3: Talktable](https://reader033.vdocument.in/reader033/viewer/2022060119/558fd3141a28ab215e8b45c1/html5/thumbnails/3.jpg)
We shared with the group some of the tools we used during our usability study.
![Page 4: Talktable](https://reader033.vdocument.in/reader033/viewer/2022060119/558fd3141a28ab215e8b45c1/html5/thumbnails/4.jpg)
Next we did a usability exercise together. We did a word association and the group wrote down the words that pop into their heads when they think of the public library.
![Page 5: Talktable](https://reader033.vdocument.in/reader033/viewer/2022060119/558fd3141a28ab215e8b45c1/html5/thumbnails/5.jpg)
We had a discussion about usability as we see it currently in the library.
![Page 6: Talktable](https://reader033.vdocument.in/reader033/viewer/2022060119/558fd3141a28ab215e8b45c1/html5/thumbnails/6.jpg)
Each group then selected a method. This group decided to use behavioral archaeology in the PLA exhibit space.
![Page 7: Talktable](https://reader033.vdocument.in/reader033/viewer/2022060119/558fd3141a28ab215e8b45c1/html5/thumbnails/7.jpg)
This group created personas/character profiles of potential patrons.
![Page 8: Talktable](https://reader033.vdocument.in/reader033/viewer/2022060119/558fd3141a28ab215e8b45c1/html5/thumbnails/8.jpg)
This group used the 5 Whys technique to analyze self-check out.
![Page 9: Talktable](https://reader033.vdocument.in/reader033/viewer/2022060119/558fd3141a28ab215e8b45c1/html5/thumbnails/9.jpg)
These are the participants hard at work.