tam presentation jan 2014

Team Action Management™

The definitive management framework to deliver constant

change

Introductions Delivering Excellence

Philip WebbCEO of TAM UKOwner of the TAM™ programmeIn business for over 25 yearsBuilt, bought, sold and floatedEx IBM Author of two books and one pending publicationPrevious Derby Chamber of Commerce presidentFormer CBI regional councillor

Father to two daughtersAdvanced motorcyclist and rally driverOpen water PADI licensed diverLicensed clay pigeon shooterKeen psychologist

Making “change” part of the plan

What is TAM - a quick summary Delivering Excellence

Team Action Management™ is:

A dynamic and proven management system

A repeatable robust and auditable framework for consistency

A massive enhancer of staff engagement

A cultural platform upon which performance is built

A deliverer of greater performance, profit and a unifying vision


What Problems Does It Solve? Delivering Excellence

Where people meet change When Organisations are merged or reorganised When performance is needed – fast When people are the biggest factor for business success When multiple “initiatives” need to give way to a common robust and joined up approach

Case studies Kier Asset Partnership Services City of Edinburgh Council Derbyshire Fire and Rescue Service Chesterfield Borough Council arvato Government services GDL engineering Armstrong Watson Accountancy


How is TAM™ Installed? Delivering Excellence

Rules based, psychology driven framework for delivery:

Element 1 - Define and vision your planned or imposed change

Element 2 - Help your Management Teams embrace change

Element 3 - How to Include your Staff and Stakeholders

Element 4 - Create your strategic Change Plan

Then - do the work, measure the impact, communicate back



Element 1 - Define and vision your planned or imposed change

Creation of a “Change announcement”

This will clearly link to the KPI’s and future vision of arvato It will be sent out to ALL staff and extension stakeholders It will need to be referred to often and in multi channel format It will need to be signed and supported by the CEO It will be aspirational and motivational but will tie into the

business plan of arvato



Element 2 - Help your Management Teams embrace change

A series of four workshops are offered **Leading ChangeFinance for non finance managersEstimating and project planningOrganisational design and performance

Two things happen: a common learning and discussion platform happens: the team gel into a single voice willing to discuss and share information

**Note that arvato are currently electing to run Leading Change workshop only




The organisational meme


Transcending Genes How we do things around here Practice and form, passed on Traditions as part of the meme Team based memes Changing or adapting a mimetic method

Delivering Excellence

Engagement

Company Vehicles

Costing too much

Cost too much in essential user

Pool cars for all

Internal Processes

I believe that a number of the cost issues we have as a company stem from poor design and implementation of our internal processes and controls. This leads to inefficiency, waste and increased costs. If we could standardise our internal processes and bring them into line with industry best practises we could improve our efficiency and reduce costs.

Overtime throughout the business is not forecast, or at least the forecast is not relayed to the accounts department. This means that if in a month or week a lot of extra overtime is worked, the accounts department do not have chance to plan for the extra spend this creates and as a consequence we may hit cash flow problems.

An interdepartmental project team could be set up to look specifically at the internal processes of the company as a whole and to suggest ideas and plans to move these towards best practise therefore reducing costs and increasing efficiency.

communications

Communication is poor

Management reports on a monthly basis, there is no structure as to how these are reported, information is not fed back to managers on what reports have been submitted, nothing for November? everything again is last minute with no set dates as to when information is required. reporting mechanism for KPI's has not been set up in a standard report formathave clear dates as to when reports are due so they can be programmed in and also have a set format for the report and KPI's, these should once completed be sent to section managers.


Element 4 - Create your strategic Change Plan


Used Commonly In… Delivering Excellence

BPO organisationsKIER and Arvato

Public SectorChesterfield Borough CouncilCity of Edinburgh CouncilDerbyshire Fire and Rescue Service

Private SectorEngineering and manufacturingService and professional firmsLogistics and distribution Companies


How Is TAM™ Delivered? Delivering Excellence

By way of licensed “Master Practitioners” Through and with your appointed teams – in partnership

“with you” not “to you” The value of external facilitation not consulting Repeatable thereafter by your own teams

Becoming a standard management platform for operating in a constant change environment where people matter


Delivering ExcellenceMaking “change” part of the

plan

TAM Committee is formed to drive the programme

6-12 Managers are trained in: Leading Change, Finance, Planning and Organisation Development to a post-graduate level

Staff Engagement

Keynote speech to frame up the required changes, anonymous feedback from all staff via the FORM 1 process and red boxes

Staff Inclusion

All staff are able to BLOG against any open project toallow a 360 comms process to aid managers to deliver,with help and resources from the operational teams

REPORTING and FINANCIAL RETURNS

Dashboard is able to show IMPACT and financial results per project providing a measure of the TAM Programme. Issues are highlighted and shown, full 360 feedbacks are visible to the Director.

TAM Projects for strategic improvement agreed and assigned to the Managers

Accounting for and recognising the staff feedback and PUBLISHED to all staff within 48 hours. Communicated back via team briefing and internal communications methods

TAM Dashboard onlinePerformance at a glance

Using the TAM Dashboard, all projects will be signed off for the starting of all activity

STAFF BLOG is now live

All staff can engage with feedback and comments, visible to all, no longer anonymous

All updates are posted to the DASHBOARD, providing a transparent audit trail throughout the Organisation.

TAMTransformation

Session

Schematic overview

TAM plans the future Delivering ExcellenceMaking “change” part of the

plan

What Can TAM™ Do For You? Delivering Excellence

Reduce business risk and cost by providing clear guidance, tools and techniques

Provide a common language for programme teams and stakeholders across all change initiatives

Engage and motivate your staff - simultaneously with the need to transform and improve

Provide Board with a clear “people = performance” statement

Build internal change management capability and resource within your organisation

Speed up and underpin business results


Framework attributes Delivering Excellence

TAM is uniquely G R A I L Compliant

G overnance

R epeatable

A uditable

I nclusive

L ed Strategically


Summary Delivering Excellence

For all organisational leaders at management and executive level

who face the challenge of managing constant organisational change in an ever changing world


Contact Us Delivering Excellence

TAM UK [email protected]

01246 456 304

Philip Webb [email protected]

07711 008 350


Team Action Management delivers Successful Change and Increased Performance to all People

Based Organisations

Now make “change” part of your plan

Team Action ManagementTel: 01246 456304www.tamplc.com

© TAM UK, 2013

tam presentation jan 2014

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