tampa egovernment best practices (english version)
DESCRIPTION
The City of Tampa participated in a municipal E-Governance best practices program between Mainland China, Taiwan and the United States. From June 29, 2007 to July 11, 2007, a delegation of four American specialists traveled to mainland China and Taiwan to lead workshops with their professional counterparts. The cities they visited during a two-week period included Beijing, Hangzhou (capital city of Zhejiang Province in eastern China) and Taichung (in central Taiwan). The workshop sessions were designed to provide a comparative examination of e-governance practices and the ways in which municipalities interact with citizens, business and interest groups. Tampa’s presentation was titled “Focus on Citizens” Design Strategies, Products and Services -- empowering citizens to conduct business online at their convenience.TRANSCRIPT
TampaGov – Focus on Citizens “Focus on Citizens”Products and Implementation Methods
Design Strategies
Products and Services
Empowering Citizens to Conduct Business Online at their Convenience
“Focus on Citizens”Products and Implementation Methods
Design Strategies
Products and Services
Empowering Citizens to Conduct Business Online at their Convenience
Design
Site Design
Architecture User GuidesBasic Strategies
Site Design
Architecture User GuidesBasic Strategies
empowering citizens to conduct business online with the city at their convenience
Architecture
Architecture…consistent look and feel
Use a Cascading Style Sheet (CSS) and templatesPage layout (header, footer, navigation, content)Organize content (information resources, programs and services)
Architecture…consistent look and feel
Use a Cascading Style Sheet (CSS) and templatesPage layout (header, footer, navigation, content)Organize content (information resources, programs and services)
empowering citizens to conduct business online with the city at their convenience
User Guides
User Guides…link lists based onLife Event Perspectives
Business, Citizens/Residents, Employees, Visitors/TouristsChildren, Teens, Seniors
User Guides…link lists based onLife Event Perspectives
Business, Citizens/Residents, Employees, Visitors/TouristsChildren, Teens, Seniors
empowering citizens to conduct business online with the city at their convenience
Key Strategies
Building an eGov Web Site…some successful strategies
Focus on life eventsMake it easy to find popular linksProvide many access pathsLink to other government servicesEncourage and listen to feedback
Building an eGov Web Site…some successful strategies
Focus on life eventsMake it easy to find popular linksProvide many access pathsLink to other government servicesEncourage and listen to feedback
Programs and ServicesCurrent Events Dynamic MapsPublic SafetyEcommerceIndependent ResearchService RequestsPersonalization
Programs and ServicesCurrent Events Dynamic MapsPublic SafetyEcommerceIndependent ResearchService RequestsPersonalization
Programs and Services
empowering citizens to conduct business online with the city at their convenience
Current Events
Current Events
News, notices, calendars, schedules, meeting agendas and more…10,000+ event postings5,000+ public announcements70-80 publishing requests weekly100’s of feeds (RSS and Podcasts)
Current Events
News, notices, calendars, schedules, meeting agendas and more…10,000+ event postings5,000+ public announcements70-80 publishing requests weekly100’s of feeds (RSS and Podcasts)
empowering citizens to conduct business online with the city at their convenience
Dynamic Maps
Dynamic Maps
For a Tampa address…Information about the address, neighborhood, political representatives, tax records, +Lists/links of nearby fire stations, hospitals, parks, schools, and other points of interestDriving directions
Dynamic Maps
For a Tampa address…Information about the address, neighborhood, political representatives, tax records, +Lists/links of nearby fire stations, hospitals, parks, schools, and other points of interestDriving directions
empowering citizens to conduct business online with the city at their convenience
Public Safety
Public Safety
Live information…Traffic advisoriesFire Rescue calls for servicePolice call for service
Many other services and resources…Anonymous arson / crime tipsCrime maps and statistics
Public Safety
Live information…Traffic advisoriesFire Rescue calls for servicePolice call for service
Many other services and resources…Anonymous arson / crime tipsCrime maps and statistics
empowering citizens to conduct business online with the city at their convenience
eCommerce
Ecommerce
Art Museum Memberships, Business Taxes, Construction Permits, Monthly Parking, Parking Citations, Police Reports, Utilities $1,500,000 collected monthly and increasing
Ecommerce
Art Museum Memberships, Business Taxes, Construction Permits, Monthly Parking, Parking Citations, Police Reports, Utilities $1,500,000 collected monthly and increasing
empowering citizens to conduct business online with the city at their convenience
Self-Service Research
Self-Service Research
500+ comprehensive databases and information resources…Neighborhoods / Housing Parks and Recreation facilitiesPublic records (laws, meeting transcriptions, reports, etc.)
Self-Service Research
500+ comprehensive databases and information resources…Neighborhoods / Housing Parks and Recreation facilitiesPublic records (laws, meeting transcriptions, reports, etc.)
empowering citizens to conduct business online with the city at their convenience
Service Requests
Service Requests (400+ types)
Citizen centric, multi-jurisdictional… 48% of business occurs off hours20,000+ online communication events (January to June 2007) 1,500,000+ self-service research sessions (January to June 2007)
Service Requests (400+ types)
Citizen centric, multi-jurisdictional… 48% of business occurs off hours20,000+ online communication events (January to June 2007) 1,500,000+ self-service research sessions (January to June 2007)
empowering citizens to conduct business online with the city at their convenience
Business Tracking and Personalization
Personalization
Transaction logging (includes actions taken by city officials)Preloading of forms with contact information (name, address, etc.)TampaGov favorite pages25,000+ accounts established
Personalization
Transaction logging (includes actions taken by city officials)Preloading of forms with contact information (name, address, etc.)TampaGov favorite pages25,000+ accounts established
Collaborative Innovation and DesignCollaborative Innovation
Building and Enhancing Facilitiesto Improve Capabilities and Services
Requested by Citizens and City Agencies
Collaborative Innovation
Building and Enhancing Facilitiesto Improve Capabilities and Services
Requested by Citizens and City Agencies
empowering citizens to conduct business online with the city at their convenience
Tampa’s Journey
Tampa’s Journey
Generations of change…1996 - Static content1999 - Enterprise participation2000 - Dynamic information2001 - Ecommerce2002 - Interactive services2003 - Full service transactions
Tampa’s Journey
Generations of change…1996 - Static content1999 - Enterprise participation2000 - Dynamic information2001 - Ecommerce2002 - Interactive services2003 - Full service transactions
empowering citizens to conduct business online with the city at their convenience
Tampa’s Metrics
Continuous Improvement= Increasing Demand
2.2 million Annual Visitors (2006)3.0 million Projected Visitors (2007)39.2 million Annual Page Views (2006)62.5 million Projected Page Views (2007)$10.6 million Revenue Collected (2006)$17.5 million Projected Revenue (2007)
Continuous Improvement= Increasing Demand
2.2 million Annual Visitors (2006)3.0 million Projected Visitors (2007)39.2 million Annual Page Views (2006)62.5 million Projected Page Views (2007)$10.6 million Revenue Collected (2006)$17.5 million Projected Revenue (2007)
