tapping your inner futurist the future of work (& … data health & wellness data...
TRANSCRIPT
Garry Golden Forward Elements
Tapping Your Inner Futurist
The Future of Work (& Learning!)
LUNCH
In the News
False
In 2014 the Supreme Court is scheduled to hear a case filed by James Lee to allow him to erase social media data created before his 25th birthday. The case will set up rights to deleting digital content.
True
Social Data Health & Wellness Data
Performance Analytics & Learning Data
Early Days… Personal Data in Learning and Workplace Settings
Careers Shaped by Digital Identity Management: Measuring More, Not All Prepare for ‘Talent Analytics’
(e.g. workflows; collaborations; real-time support)
Role of APIs & Key Profiles (Application Programming Interface)
Rights for Opt-in vs Opt-out Policies & OYOD Regulations
Own Your Own Data
Step One
Barclays bank has developed an empathy-based training program that uses an mobility impairment suit to simulate the experience felt by aging and disabled populations
True False
A Hong Kong equity investment firm has elected a software program to its Board of Directors as a voting member on key investment decisions.
True False
Assumption to Explore: Human + Machines that Learn = Workplace Revolution
The Manufacturing Institute is creating a National Manufacturing Badge System for skills and achievements needed to be successful in today’s Advanced Manufacturing workplace
True False
The Cumulating Career Path
Micro-credentials & the Future of Learning & Work
Badges are Not What They Appear…
Micro-Credentials as a Platform for Learning Pathways
Where is Learning Data Stream?
The Personal Data Revolution in Experience Analytics
LEARNING CULTURE FOR OURSELVES & TEAMS
Emerging Standards: Connecting Learning to Business Challenges
Experience Tracking “I did this…”
Learning Record Store
= Work Experiences Capacity &
Readiness Collaboration &
Social Learning On-demand
Assistance Talent Analysis
Link Graph
Social Graph
Interest Graph
Health Graph
Learning Graph
Workplace Learning in the Age of Graph Databases
Connected Data = Drives Work & Learning Experiences
???
Neo4j = Graph Database
Very Funny
Images Removed
College… Education…Careers 2004-2014 vs 2014-2024
Write down news headlines we might wake up to in 2020
Finding my inner Futurist?
Very Funny
Images Removed
Every day I make an effort to go toward what I don't understand. Yo-Yo Ma
Expected future
Past Present
Plan A
Scenario B
Scenario C
Scenario E
Career Planning: Multiple Outcomes, Time Horizons
Continued Growth Decline / Collapse
Disciplined / Constrained Transformed
?
* Jim Dator, University of Hawaii
Industry & Four Futures Thinking
Managing Student (and Parent) Expectations for Career Arcs
Here & Now
1-3 Years
On-the-Horizon 3-7 years
Over–the-Horizon
Beyond 7 Years
Planning Horizon Focus on Execution
Strategic Horizons Focus on Learning & Exploring Implications
* HT, Richard Lum, VFS
Managing Student (and Parent) Expectations for Career Arcs
Intelligent Assistants
Mindfulness & The Overwhelmed Student - Employee
The Learner Goes to Work
If you look at what Apple is doing with 'Siri,' IBM is doing with 'Watson,' Google is doing with Now, [Microsoft with ‘Cortana’] …it is clear that the most powerful technology companies are investing immense resources to make virtual intelligent assistants ubiquitous before the end of the decade. -Daniel Nadler, CEO of Kensho Developer of ‘Warren’ Financial Services Intelligent Assistant
Signal to Watch: Rise of Intelligent Assistants
Signals of Change
Consumer-grade Natural Language Answer Engines & Assistants
*Finance Industry *API for Answer Engine
*White Label *Service Platform Enterprise-grade Products & Platforms
Popular Images of the Intelligent Assistant
Assumption: Artificial Intelligence reshapes Knowledge Work By 2020, the 60% of Harvard students (30% 0f Faculty) will use intelligent assistants to:
drive lifelong learning support collaboration enhance decision-making manage workflows
Learning & Workflows: ‘Online’ vs ‘Offline’
Learning & Workflows: ‘Software-Guided’ or not
What is the new assumption for work & learning?
Tabular Computing Calculate
Programmable Computing Tell machine what to do
Cognitive Computing Machine will learn what to do
Work & Major Eras of Computing
True False
Uncertainty & Impact: Work in Era of Intelligent Assistants
"I’m convinced that if it’s not already the world’s best diagnostician, it will be soon." Watson is already capable of storing far more medical information than doctors, and unlike humans, its decisions are all evidence-based and free of cognitive biases and overconfidence. It's also capable of understanding natural language, generating hypotheses, evaluating the strength of those hypotheses, and learning —not just storing data, but finding meaning in it.
March 13, 2018
Harvard Partners with IBM Watson First university to apply AI platform for undergraduates
Harvard’s Knowledge Engineering Department will teach students how to use Watson as a general-purpose intelligent assistant to support everything from research and collaboration to scheduling
+
In the meantime…
Adaptive Learning Platforms: Finding Flow
What Drives the Future of Learning, Collaboration & Innovation? Intelligent Systems to Scale Social Learning
Roadmap for 2015 – 2025 Assumptions to Explore:
Human + Software Assistant What is scope of industry vision?
(Perceived, Ideal, Likely)
Our Role Unique Partnerships?
Thought Leadership?
Intelligent Assistants Mindfulness & The Overwhelmed Employee
Meet "the overwhelmed employee" — dealing with the flood of information, text messages, tweets, emails, meetings, and conference calls every day. People check their phones almost 150 times a day, which causes distraction, stress, and general reduction in productivity. Research shows that the average office worker can only focus for seven minutes at a time before they either switch windows or check Facebook! (*Neurologist Larry Rosen) - Deloitte 2014 Human Capital Trends Study
Signal to Watch: The Overwhelmed Employee
Assumption: ‘The Overwhelmed Employee’ becomes a public health issue By 2020, students & employees will seek non-traditional solutions to overcome mental wellness challenges
State of active, open attention on the present. Observing your thoughts and feelings from a distance, without judging them good or bad. (Psychology Today)
Mindfulness:
Intentional, accepting and non-judgmental focus
The ‘Business Case’ Mindfulness
… may help: Notice when a decision should or could
be made; See ethical challenges
Increase goal awareness
Gathering information and insights; Facilitate option generation
More Open to Feedback & Collaboration
Natalia Karelaia Jochen Reb
Research Case for Mindfulness, Contemplation & Meditation
Research Case for Mindfulness, Contemplation & Meditation
Signal: Bringing in an Internal Champion Google Explores the Organizational Impact of Mindfulness
Does our Harvard community need visible champions?
‘Quantified Self’ Culture The Compelling & Creepy Lines of Personal Data & Behavior Change
Adoption and Impact of Neuro-Hardware & Software?
Is there Momentum in Research & Culture Shaping?
MPEAK: Mindful Performance Enhancement, Awareness and Knowledge
Signal: From a Breakout Session to Entire Conference
Harvard provides all undergrads with neuro hardware; Mandates mindfulness training across campus community
March 23, 2017
Harvard Campus Culture Voted America’s Most Focused Student culture
Our Role? Where to Begin?
Pulse Check to Assess Baseline Signs of Overwhelming Conditions?
Identify Communities of Practice
Develop Spectrum of Techniques (Raisins, Breathing or Tango) (Neuro-Hardware for Data wonks)
Reach out to Research Community
Mindful Performance Enhancement, Awareness and Knowledge
Aligning Harvard Communities of Practice
Experiences to Provide Perspective & Learn from Failures
Break
The Learner Goes to Work
Portfolio Presence Resume
Career Storytelling: Portfolios & Reputation for Job-Seekers
Portfolio
Portfolio Checklist Biography Project Summaries
& Outputs Skills – Badges,
Certificates, et al Stories of
Successes & Failures Testimonies Learning Networks
Is there an analog for Career Centers? Maker Ed’s national portfolio project aims to develop a common set of practices for portfolio creation, reflection, sharing, assessment, and technology solutions to create an open, decentralized, and distributed lifetime portfolio system for makers.
Open Portfolios Project
Portfolio Presence Resume
Career Storytelling: Portfolios & Reputation for Job-Seekers
Anonymous Web
1995 Social Web
2008
…. to a more
How the Web is Changing Social Norms & Culture
Everyone knows I’m working on some personal growth issues
Assumption: The web is becoming a platform for managing our lives & personal behavior change.
Presence Storytelling: Tips for Proper Presence
Unify REAL Profile Names & Logins
Value of the ‘API’ – LinkedIn & Twitter (Application Protocol Interface)
Create More Content if You Can’t Delete Be a ‘Gardener’ – Weed out, Grow Good
Shift Friend Feeds into one or two platforms (Be more anonymous there)
Or Just Yourself
Presence Storytelling: Assessing Current State
Platform for: Self-reflection Art Privacy Strategy
Social Media & Personal Analytics
Social Media & Personal Analytics
Presence Storytelling: Create Thought-provoking Content
Video Content Screencasts; Blog Post Images Concise Presentations
Curating Insights & Ability to Build & Comment Does it pass the Grandmother Test? Would I want to be quoted on record?
#1 Most Important Story to Tell: My Commitment to Lifelong Learning
= Massive Open Online Courses
MOOCs
Talent Who Thrive at Intersections of Change
Data Science Analytics User Experience Design Adaptive Design Behavior Change Neuroscience Policy Civicware Leadership Art Natural Resources Sensing Technologies Software Robotics
Aging Demographics Millennial Family Formation Youth Culture Urban Studies South-to-South Economy Cities Health-Wellness Food Textiles – Clothing Manufacturing Insurance Transportation–Mobility Education – Training Small Farming
Closing the Word Gap: Aligning Policy, Family Culture and Technology
We recently conducted two months of fieldwork in order to update the algorithm that we use to estimate the impact of one of our products, Brilliance, and we hope you might be as interested to hear the underlying reasons as we were. The end result was a 28% reduction in the three numbers that we track to measure the impact of Brilliance, but a significant increase in the confidence we have in our estimations and a much more nuanced understanding of how Brilliance is being used in hospitals.
Social Impact & Data Science
Financial Services & Social Dynamics
Fashion & Manufacturing
What Intersections of Skill sets, Mindsets and Domains might be most important in 2020?
Trends & Issues Mapped Against Readiness & Urgency R
ead
ine
ss
Urgency
Not Urgent Urgent – Critical
Not Ready
Ready
Somewhat Ready
Important
Overwhelmed Employee
Intelligent Assistants
Work Anywhere
Talent Analytics
Where might colleagues place
key trends?
What is missing?
2015-2020 List Emerging Opportunities
15 minutes
2015-2020 List Challenges & Constraints
15 minutes
2015-2020 Program Concepts to Address
Top Three- Opportunities & Challenges 25 minutes
Trends & Issues Mapped Against Readiness & Urgency R
ead
ine
ss
Urgency
Not Urgent Urgent – Critical
Not Ready
Ready
Somewhat Ready
Important
For many people, an accurate description of the present – feels like the future
__________ Readiness, _________ Urgency (Low, Med, High) (Low, Med, High)
Examples of Trends & Emerging Issues Managers adjusting to Millennial influenced work environment
Emerging Product Transition: From ‘apps’ to ‘intelligent assistants’
Support for BYOD and work beyond central office
Trends & Issues Mapped Against Readiness & Urgency R
ead
ine
ss
Urgency
Not Urgent Urgent – Critical
Not Ready
Ready
Somewhat Ready
Important
Advanced HR Analytics
Hire App Developer Talent
Work from Home
What career headlines do we see in 2020?
Big News from…
5 minutes
Next Steps…
Questions, Comments, Challenges…