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TARGET (quality assurance process - june 2

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2011 Target. Target and the Bullseye Design are registered trademarks of Target Brands, Inc. All rights reserved.These materials are for the sole use of designated employees and business partners of Target. Reproduction, electronic

transmission, third party use or other disclosure is strictly forbidden.

TCPSQuality Assurance Process Vendor Training

1. Understand Target Compliance & Production Services (TCPS) team and their roles.Objectives:

2. Understand Targets Quality Assurance process and requirements and how this impacts the vendor.

3. Understand vendor responsibilities to meet Targets factory requirements and expectations of producing quality product.

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TARGET (quality assurance process - june 2011) 1



2 04/2011

1. TCPS Team

Contents:

2. Target Business Overview & Definitions

3. QA Process Requirements a. Factory Evaluation (FE)b. Pre-Production Planning Requirements (PPR)c. Product Testing

d. Product Inspections

4. Chargebacks

5. Quality Data Manager (QDM)

NOTE:PartnersOnlinecontainscomprehensiveinstructionforvendorrequirementsandprocedures.YoumustalwaysreferencePOLforthemostupdatedinformationforallTargetprocesses.Detailed

informationonallQualityAssuranceprocessesarelocatedunder:Guidelines & Information > Requirements and Procedures > Product Development / Quality Assurance > Quality Assurance TCPS

TCPS Quality Assurance Process Vendor Training

1. Target Compliance & Production Services (TCPS) Team

Consistently delivering on our Expect More. Pay Less. brand promise by assuring that our vendor partners operate efficient, safe and ethical factory environments, capable of producing safe, reliable, quality products.

TCPS Mission Statement

Ethical Quality Assurance BehaviorQA processes are not only business requirements but help ensure that product is safe and in compliance with the law. Target's expectation is that no vendor or factories producing product on behalf of the vendor willattempt to circumvent Target's QA process through unethical conduct. No vendor or factory at anytime may circumvent any Target requirement through modification, substitution, forgery, alteration or withholding information. This includes not only QA requirements but any process or requirement included within Target's Partners Online website. Failure to meet Targets ethical expectations regarding Quality Assurance will result in a chargeback, a change to your Global Compliance Vendor Performance Rating, and/or termination of your business relationship with Target.

Examples of unethical behavior include but are not limited to:Any attempt to deceive or mislead TCPS during any QA process. Counterfeiting, tampering with or cutting the Black, Yellow, or Red Seal. Altering product after TCPS has sealed it. Altering 3rd party product testing reports, TCPS documents or any email communications.

Withholding top of production testing documentation in order to ship the product. Substituting products or cartons during TCPS inspection process. Forging the signatures or initials of a TCPS team member. Forging any documentationMisrepresenting the factory of production Modifying materials or product construction after product testing approval.

TCPS Team

TCPS is a worldwide staff, with a wide variety of educational backgrounds, manufacturing experience and product expertise. TCPS Field Teams are located throughout the world at local offices and are the direct contact for vendors and factories. Assuring quality means active engagement of the TCPS Field and Headquarter (HQ) teams.

Quality Assurance HQ o Maintain Target product integrityo Develop product testing protocols and QA requirements

o Review and approve product testing results and follow up on quality and safety issueso Provide technical support

Quality Assurance Field Teamso Conduct Factory Evaluations, Pre-Production Planning and Product Inspectionso Provide product and technical expertise to factory

Global Compliance (HQ and Field Teams)o Protect Target brand and ensure ethically produced products in accordance with Targets

Standards of Vendor Engagement, Vendor Conduct Guide, local lawso Global Compliance is NOT Quality Assurance

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3 04/2011

o Global Compliance is NOT Quality Assurance Global Compliance = factory conditions & practicesQuality Assurance = product & process

Product Safety, Recall and Product Regulatory Compliance References (HQ only)o Review & act on safety issues from a variety of sources including guest complaints


4 04/2011

o Report potential safety issues to appropriate Government Agency

o Protect US guests/consumers from potentially hazardous products by insuring products meet US regulatory and Target standards for safety

o Insure products meet US environmental standards.o Insure products do not violate US intellectual property lawso Manage Product Recall process

Operations and Systems (HQ and Field Teams)o Create and manage Target quality policy, best methods, process development, systems

requirements

2.TargetBusinessOverview&Definitions

Vendor TypesTarget vendors are categorized as TSS or Non-TSS:

TSS Vendors sourced through Target Sourcing Services (TSS).

Non-TSS - Also referred to as Direct Import DI vendors.

Product DivisionsTarget merchandise is organized within the following Divisions

Apparel &Accessories (A&A) = Apparel, accessories, handbags, jewelry, shoes, etc.Soft Home (SH) = Bedding, Bath, Window & other Domestics.Hardgoods (HG) = Products that are not apparel, accessories or domestics. This may also be referred to as Hardlines (HL) product.

o Hardgoods A = Toys, Luggage, Sporting Goods, Electronics and Entertainment, Household, Personal and Baby (HPB) and Health, Beauty and Pharmacy (HBRx)

o Hardgoods B = Home Dcor, Stationery, Holiday/Seasonal, Small Appliances, Lighting, and Furniture

o Hardgoods C = Home Improvement, Auto, Garden Place, Pet Supplies, Super Target and Target Consumables.

o Target up&uptm brand consists of all products characterized by the up&uptm packaging and are usually merchandised near an identified comparable national brand. up&uptm products can include

Hardgoods A, B, and C items.

NOTE:This training does not apply to any food products. For food product requirements contact Food Safety & Quality Assurance (FSQA) team at the following: [email protected]

NewProductDivisionPreviousProduct

DivisionTargetDepartmentNumbers

Hardlines Hardgoods A3,7,8,12,49,56,57,58,59,69,80,81,82

86,87,88,91,201,204,207,233,237,253,255,262Health & Beauty Hardgoods A 37,52,63,94,208,245

Grocery Hardgoods C 55,71,83,212,213

Home Softhome 60,62,64, 66,67,68,97

Decorative Home / Garden Place

Hardgoods B2,9,51,53,54,65,70,72,74,78,81,84,85,92,200

234,236,240,249

Apparel & Accessories Softlines

11,13,14,15,16,18,20,21,22,2324,25,26,27, 29,30,31,32,33,34,36,38,40

41,42,43,44,46,47,61,75,76,77,79,93,96,98202,205,206,209,214,215,217

222,238,251,259,269, 281


Product Brand DefinitionsQuality Assurance (QA) process requirements will vary based on product brand. The information listed below is not legal or trademark definitions, but is used to determine TCPS QA requirements.

Target Owned Brand Product Definition one or more criteria must applyTarget owns trademarkBrand exclusive to TargetTarget driven product designTarget driven product standards or technical developmentNo distinguishing brand name used in retail packagingVendor label without National / Regional recognitionAll D234 See Spot Save except widely recognized National Brands

Examples:Restore&Restyle,Merona,PetEssentials,Durabuild

Target Owned Brando Vendor Manages Qualityo Factory Executes Qualityo Target Validates Quality - Target Owned Brand QA Requirements

TargetOwnedBrand+SeeSpotSave(D234)VendorTypes

QAProcess TSS Non-TSS

ProductTesting Required Required

Required Required



5 04/2011

FactoryEvaluation Required Required

Pre-Production

Requirements

RequiredStandard Inspection

Packet Only RequiredProductInspection Required Required

Vendors producing Target Owned Brands are expected to:Implement good processes in their factories.Ensure their products meet all applicable safety, regulatory and performance requirements through product testing. Manage and train every level of their supply chain, including agents and factories (domestic and

foreign) using the TCPS QA Requirements outlined in this document and processes posted to POL (including Factory Education). Vendors will have escalation plans in place with their agents or factories to address failures in inspections (Inline or TCPS) or 3rd party testing results.

Non-Target Owned Brand (National Brand, Vendor Brand) Product Definition - No Target Owned Brand criteria apply

Distinguishing brand name used in marketing and packaging

Distribution is broad in USIncludes regional food brandsNational branded product that also carries a licenseLicensed brands (except D234 See Spot Save)

Examples:Sony,Stanley,Levis

Non-Target Owned Brand (National Brand, Vendor Brand)o Vendor Manages Quality

o Vendor/Factory Executes Qualityo Vendor Validates Quality



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target (quality assurance process - june 2011)_百度文库

Documents

target requirement

quality products

qa process requirements

targets qa process

business partners of

vendor partners

targets factory requirements

business requirements