Task Group on development of e-Government indicators (TGEG)

Report on e-Government indicators

2008 Global Event on Measuring the Information Society2008 Global Event on Measuring the Information Society Geneva, 27-29 May 2008Geneva, 27-29 May 2008

Makane Faye Makane Faye

UN Economic Commission for AfricaUN Economic Commission for Africa

IntroductionIntroduction Reliable indicators on ICTs help policy

makers formulate strategies for ICT-driven economic growth and social development

The GPA states: ““All countries and regions should develop tools so as to provide statistical information on the Information Society, with basic indicators and analysis of its key dimensions. Priority should be given to setting up coherent and internationally comparable indicator systems, taking into account different levels of development.”

Launched in June 2004 Objectives:

develop a common set of core ICT indicators

Enhance the capacities of National Statistical Offices

Develop a global databaseESCWA

42 Core indicators42 Core indicators Divided under four categories:

ICT infrastructure and access; Access to, and use of ICT by households and

individuals; Use of ICT by businesses; and ICT sector and trade in ICT goods

The list was recognized at the 36th session of the UN Statistical Commission, held in New York, during 1-4 March 2005

Developing e-Gov indicatorsDeveloping e-Gov indicators

The list of 42 indicators does not cover all vital sectors of the information society in details

Members of the Partnership agreed to further develop specific sectors such us e-education, e-government, etc.

Establishment of a Task Group on development of e-Government indicators (TGEG), coordinated by UN ECA

Work in progress of the TGEGWork in progress of the TGEG Following preparation of a conceptual draft

from secretariat, the following meetings discussed development of the indicators

The meeting of the Fifth African Technical Committee on the African Information Society Initiative (AISI), held in Addis Ababa in December 2006

The ECA-ITU-UNCTAD Regional Workshop on Information Society Measurements in Africa, in March 2007 in Addis

The WSIS Cluster of events (Action Line C7), held in Geneva in 23 May 2007 and 24 May 2008

• The basic question is: how to address the developmental challenges of countries and accelerate their socio-economic development process through the development, deployment and exploitation of ICTs

• Hence the launch of AISI, with the main aim of supporting countries to develop/implement e-strategies

• The process follows a phased methodology on the development and use of ICT indicators, including on e-government, for benchmarking, implementation and evaluation

ICT indicators in the African contextICT indicators in the African context

• The most important phase for the identification and collection of indicators is that related to the baseline study, which constitutes the first step in developing e-strategies in Africa

• It provides a basis for setting targets and projections for the various programmes and initiatives of the e-strategy

• A methodological framework derived from the SCAN ICT programme was used for the e-strategy development process and for Africa’s contribution to the list of core ICT indicators of the Partnership

The Baseline/e-readiness studyThe Baseline/e-readiness study

• Based on the CUT (Capacity, Utilization, Transformation) model developed by UN ECA

• It provides an avenue for the development of suitable indicators for assessing the status of the development, deployment and the use of ICTs in African countries

• It guides and facilitate the ICT4D policy and plan development process and

• It monitors the ICT policy implementation

Selecting Core e-Government indicatorsSelecting Core e-Government indicators

Indicators and the NICI Process

indicatorsmonitor, assess, measure

progress and ‘impact’

indicators

indicators

THE HOW..?

THE WHAT..?

The FRAMEWORK

The POLICY

The PLAN

Phase 1

Phase 2

Phase 3

IMPLEMENTATION

THE BASE/CASE

guide the development and target setting

provide basis and make case

guide policy formulation

CAPACITY

TRANSFORMATION ‘impact’

USAGE

The ‘CUT’ Model for ICT4D Indicators

time

inte

nsi

ty

indicators

indicators

indicators

time

inte

nsi

ty

CAPACITY indicators

USAGEindicators

TRANSFORMATION ‘impact’indicators

ICT Delivery InfrastructurePlatform, Facilities and Resources• size• capacity• spread & coverage• degree and level of deploymentOther ICT resources• capacity• spread & coverage• degree & level of deployment

ICT Facilities and Resources• level, degree and spread of access • degree and level of usage• distribution of usage in specific communities, groups and sectors

Measurements of the impact of the devof the information society on:• government system operations & staff• delivery of services• performances and activities• local communities

Summary of the CUT ModelSummary of the CUT Model

Broad Category of e-Gov Indicators

Scope and Purpose

Category 1: Capacity Status Indicators

Measuring the status of the ICT capacity, usage/exploitation deployment and development within Government

Category 2: Usage of Information Society / Information and Knowledge Economy Development Monitoring Indicators

Monitoring, Assessing and Measuring progress towards the development of the IS/IKE within

Government

Category 3: Impact Monitoring and Assessment and Measurement Indicators - Transformation

Monitoring, Assessing and Measuring the impact of the development of the IS/IKE on Government systems, technology and operations

Proposed List of Core of e-Government Proposed List of Core of e-Government IndicatorsIndicators

CAPACITY indicators (9)EG1 No. and % of computers (per total staff and by

gender) in Ministries and Government Agencies (MDAs)

EG2 No. and % of staff and by gender in MDAs with Internet Connection

EG3 No. and % of MDAs with Web Sites

EG4 No and % of MDAs with corporate networks, and availability of a Government Intranet

Proposed List of Core of e-Government Proposed List of Core of e-Government IndicatorsIndicators

EG5 No and % of MDAs offering mobile phone technology accessible platforms

EG6 % of ICT personnel and by gender (per total staff) in MDAs

EG7 No and % of intrusions and hacking of networks and websites of MDAs

EG8 No. and % of spam messages per total emails received

EG9 % of expenditure on ICT per total expenditure of MDAs

Proposed List of Core of e-Government Proposed List of Core of e-Government IndicatorsIndicators

USAGE indicators (3)EG10

Type of software and % of open source software vis a vis proprietary

EG11

Type of applications and % vis a vis overall applications: Word processing, accounting, data base, website

EG12

% of Ministries and Government Agencies providing services online and type of services; e.g. retrieval and printing of online forms, use of interactive online forms, online bids, payment of bills, tax filing applications, company registration, car registration, voting, public grievance systems, online feed back

Proposed List of Core of e-Government Proposed List of Core of e-Government IndicatorsIndicators

TRANSFORMATION indicators needed for rating of following areas?

Operations of Government information systems

Performance of Government service delivery

Productivity and efficiency of Government employees

The way forwardThe way forward

It is essential that members of the Partnership work around a limited number of key indicators

Need to build on the experience of other continents and stakeholders

Contributions are highly sought from partners for completion of the work of the TGEG

Thank You !Thank You !

Visit:Visit: www.uneca.org/aisi

Makane FayeMakane Faye

mfaye@uneca.orgmfaye@uneca.org