tata enext

A REPORT ON

“Financial Loan & Credit Processing”

At

10 Wood Street Kolkata-700014

As a supplementary fulfillment of the Summer Training Programme conducted

from 1STJULY to 31ST August 09 as a part of the M.B.A.,

(Two year fulltime course 2008-2010.)

Under the Biju Pattanaik University of Technology

ROURKELA, ORISSA

SUBMITTED BY

PRASENJIT GANGULY

REGISTRATION NO: - 0806242119

ACADEMY OF BUSINESS ADMINISTRATION

KURUDA, BALASORE, ORISSA

[INTERNAL GUIDE] [EXTERNAL GUID]

PREFACE

1 ACADEMY OF BUSINESS ADMINISTRATION

For a study of Master in Business Administration practical exposure is necessary for the accomplishment of

Knowledge in the area of personnel management.

Being a management student, practically relating to various conditions prevailing in various fields is a must.

Undertaking a project work would provide us a better catch of the corporate world.

That is why, undertaking of project is compulsory in MBA curriculum of Biju Pattanayak University of Technology.

As such, this project has been prepared to meet the necessary requirements and sincere attempt has made to

Identify the financial loan & correlation with credit processing.

DECLARATION

I, Prasenjit Ganguly, a student of Academy of Business Administration,

Balasore, doing MBA 4th trimester want to declare that the project report


entitled “Financial Loan & Credit Processing” has been completed by me

under the guidance of Dr. H.K.Panda, Principal of our College.

I have not submitted the report elsewhere for any academic purpose.

PRASENJIT GANGULY

MBA 4th TRIMESTER

ABA, BALASORE

Acknowledgement

It is indeed a great pleasure as well as an experience working in your esteemed organization as a summer trainee. The experience of working on this project altogether cannot be explained in a limited space.

Acknowledgements are not the full expression of one’s gratitude towards the person whose help is acknowledged.

Though language is an inadequate medium to express one’ sentiments it is the only way one can recall one’s grateful indebtedness to once benefactor.


Words are boundless to express my heartfelt gratitude and thanks to Mr. NILANKUR (HR Regional Head) for giving me the opportunity to work in the reputed organization like E-nxt. I would like to thank Mr. Kishan Rathi my company guide for his invaluable guidance and inspiring suggestion and would like to put on record my deep sense of gratitude towards NIROJ who helped me throughout my project. I also thanks to them for the facilities provided by them in the office premises. I would wholeheartedly thank all the team members of CPA who helped me a lot in making my project and teaching the process of the company.

My Sincere thanks also to Dr. H.K. Panda (Principal) who was with me for the entire two month of the project, providing valuable guide and support whenever required. Finally I express my sincere and whole hearted gratitude to all my friends who have encouraged and helped me during this project work.

PRASENJIT GANGULY

MBA 4th TRIMESTER

ACADEMY OF BUSINESS ADMINISTRATION, BALASORE

CONTENTS

Chapter No. Title Details Page No.

Chapter 1 Introduction

Chapter 2 Objective of the project

Chapter 3 About the company About E-nxt Ltd

Quality Policy

Quality Excellence

Services

Chapter 4 Client of E-nxt:


A)TATA Capital About the company

Tata capital products Brief of all the products

Area of service

Auto Loan About the auto loan

Market Size

Customer Segmentation

Eligibility Criteria

Customer profile

Approved vehicle

Credit process

Collection & Action

Repossessed car sale process

Legal strategy

Personal Loan About the personal loan

Need for personal loan



Credit Process

Business Loan About the business loan



Credit Process

Documents

B) TATA Motor Finance Company background

Company products


Eligibility & documents

Chapter 5 CPA CPA role

CPA process

Chapter6 SWOT Analysis

Project Report

REFERENCES

Chapter-1 1INTRODUCTION


[Type the document title]

In today’s world, loan is very important for every person, as it is not possible for all people to invest money or capital from own pocket. Loan helps them to fulfill their objectives. Here we are dealing with business loan, personal loan and auto loan. For all this proper documentation is very much needed. It is not possible for all people to purchase car or any vehicle with his own income, in this inflation market. So loan helps to fulfill the demand of the person.

WHAT IS LOAN ALL ABOUT

A Loan is a type of debt. All material things can be given on loan but we will restrict our discussion on monetary loans. Like all debt instrument, a loan entails the redistribution of financial assets over time, between the lender and the borrower.

The borrower initially receives an amount of money from the lender, which they pay back, in regular installments, to the lender. These services generally provided at a cost, referred to as interest on the debt.

OBJECTIVES OF THE STUDY

The main objective of this project is to undergo 2 months / 8 weeks

Summer Internship Program of my MBA Degree Course under Biju

Pattanayak University of Technology, from Academy of Business

Administration, Balasore.

This project offers a valuable opportunity to take a glimpse of the financial

loan with their credit processing. In proving a loan there are many things

which have to be kept in mind like low EMI, rate of interest, then proper

documentation ,tenure. There are lots of different policies for different

types of financial loan. These needs to be known properly for functioning of

the business.


The project has been undertaken to learn the credit processing and know

the policies of the different financial loan. Knowing the about the policies of

the different loan would be very much helpful in understanding the

business process and fluently work on it.

Chapter-2


About the company 2E-nxt Financials LTD

E-nxt is committed to become the service provider of choice by creating customer delight in all its services offerings. E-nxt is enriched by a rich blend of skilled people proficient process and sophisticated technology.

E-nxt is a share partner group. IT is known as e-nxt Financials Pvt Ltd.

E-nxt has various clients serving various purposes in various fields, mainly into KPO (knowledge Process Outsourcing), LPO (legal process outsourcing), and BPO (business process outsourcing) .So within Tata e-nxt does the legal process outsourcing for them. E-nxt does the outsourcing for both the TATA CAPITAL & TATA MOTOR FINANCE.

E-nxt does processing through a department called CPA (Credit Processing Analyze).CPA is a part of E-nxt Pvt. Ltd. which does all the processing part.

It’s a Tata enterprise. There is 4000+ employees all over India. There is 160+ Locations in India .It’s a pan India presence.

E-Nxt Financials Pvt. Ltd is a professionally managed BPO company for Tata Motor Finance. E-Nxt is dedicated to provide high quality services with respect to Marketing, Collection and operations. Our aim is to be the best service provider in areas of marketing, customer relations, collection and operations. We have a team of committed professionals, speeded all over India, with strength of more than 1000 employees, poised to double in next year.We have ambitious plans for future. To be a part of rapidly growing team.

QUALITY POLICY


Strive to proactively understand and deliver on customer needs and

expectations.

Strive for innovation and excellence in processes and service-design

Deliver robust and effective solutions supported by processes,

systems and data integrity.

Strive towards creating a learning organization and contiguously

improve the skill levels for delivering customer delight.

Quality Excellence aims at

Processes based best practices for all the elements, across entire

lifecycle of an outsourcing engagement.

Matching security infrastructure in with BS7799line.

Define Business Continuity Management systems (BCM)

covering the critical components of e-Nxt.

Achieve operational excellence by adopting Six Sigma driven

process improvement methodology.

SERVICES

E-Nxt financials ltd A Tata Enterprise helps client to leverage market potential in gaining competition advantage.

E-Nxt combines core competencies with deep domain knowledge and process expertise to deliver measurable value to clients.

E-Nxt is a enterprise solution providers with the foremost objective of delivering value added services to ensure customer experiencing success.

Our service caters to end to end sourcing & managed services, backed by process excellence & analytic insights.

Services are as follows Finance & Accounting


Legal Processing Operations Process Consultancy Research & Analytics Sales & Marketing Voice Support Human Resource Quality Engineering

Chapter-3


FINANCE & ACCOUNTING 3 We offer life cycle solutions to finance and accounting requirements of our

clients. Our expertise in Manufacturing, Finance and Hospitality industries

helps our clients experience improved efficiency and reduced cost. Our

Financing and Accounting Services (FAS) encompasses entire range of

services from simple individual transaction to complex enterprise wide

accounting. Our FAS offerings are backed by process excellence and quality

engineering modules thereby ensuring stringent standards.Our onsite as

well as offsite models are built in tandem with client employees and our

team works as an extended arm sharing its domain expertise to deliver

value added services. While we provide a full range of finance and

accounting services, depending on client’s requirements, we are flexible in

matching their priorities. Few clients are offered simple functions, such as

accounts payable or Order to cash, others are offered a bouquet of services

such as Hire to Retire, Order to Cash, Procurement to Payment and

Enterprise wide financial services.

Transaction Processing Services

Hire to Retire

Trust Fund Accounting (PF, Superannuation and Gratuity Accounts).

Procurement to Payment.

Assets Management System.


Order to Cash

Recording, Reporting, Taxation and Treasury:

Record to Report.

Accounts Preparation.

Sourcing to Utilization.

Analysis & Planning

LEGAL PROCESSING

Our LPO services offer Litigation Support, Paralegal Services, Legal Transcription and Legal Coding to corporates, law firms and clientele of diverse business. Our services are aimed at providing economies and efficiencies in first level document review and support clients across their value chain.

Our team of lawyers, attorneys and paralegal experts help clients in reviewing vast amount of data and ascertain its relevance by our services suite of Due Diligence, Drafting and Documentation, Legal Research and Analysis and Litigation. This enables the clients to handle voluminous of data and use it to prioritize as per its importance.

Our expertise in U.S., UK, Africa and Middle-East Laws helps our clients in Drafting, Reviewing and Summarizing Contracts besides advising clients to draft relevant legal brief as per Jurisdictional requirements.

OPERATION


We cater to Receivables Management by reconciling cheques and payments

there by improving accuracy of our client's business. The operations

process tracks timely collection of cheques and other payment instruments

by sorting, matching paid cheques to the cheque register and bank

statement.

We reduce errors through automation and provide comprehensive

information on day-to-day chequing process. Our client-specific tailor made

solutions on cheque information between the client and the bank helps to

succeed in business without the hassles of daily tracking.

Our system reduces operational challenges in recievables management

(including daily, weekly, monthly, and

quarterly) effectively. Our book

keeping services identifies errors and

inconsistencies that would require

correction by verifying the accuracy

of each account.

The industry we cover ranges from Automotive Finance to Hospitality

Industry. For each of the industry we cover across diverged range of clients

and our domain experts make sure that each client always receive quality

services.

Our experienced team of CAs / CPA's / ICWAs and accounting personnel

proficiently manage all accounting processes. Our services helps clients

to utilize our domain knowledge and best practices.

PROCESS CONSULTANCY


e-Nxt as your partner, offers a variety of process consultancy services to

help you identify the right solution. Your company needs optimum solution

across all the processes to leverage your core competency. e-Nxt works on

effective measures in creating maximum impact and optimum resource

utilization to your operational procedures. Our successful process

engineering with TATA Groups has brought in unique capabilities.

e-Nxt enables enterprise with professional process engineers generating

appropriate process flow, suitable to your scale of business. Whether it is

process reviews, or scheduling or process optimization or identifying new

fundamental process, we help you optimize your resource and streamline

your operational flow. Our know-how and

methodology are unique to each client and

we believe in providing each a distinctive

advantage. e-Nxt as your strategic process

consultant, work in tandem with your operational

and functional teams to guarantee you to bring in

the best practices in operational efficiency

Change Management

Process Deployment

Process Improvement Cycle.

Evaluation of Process Parameters.

Evaluation of Capabilities.

Operational Procedures.

Batch Execution.

System Interfaces.

RESEARCH & ANNALYTICS


e-Nxt offers an integrated knowledge service sourcing, specializing in Enterprise Analytics, Financial Research and Strategic Advisory. The comprehensive range of services provides an end-to-end research & analytics offerings to client enhancing their consumer and business decision. e-Nxt’s integrated business and market intelligence provide the client a holistic view of their business and offer actionable strategic insights.

Derivatives & Equity Research

Enterprise Analytics Strategic Consultancy

The Financial Research supports clients with Business and Investment Research. The solution offers Company Research, Industry Analysis, Financial Database and Research

The Enterprise Analytics helps clients to look beyond hindsight of the internal database. Predictive modeling with statistical precision facilitates far sight, thereby making enterprises to see shape of things to come

The Strategic Advisory services helps client to understand its customers thereby catering to their market-driven thinking. It helps them to have a contextual intelligence


Industry Research

Risk Consulting Growth Consultancy

Business Research

Financial Analytics

Market Planning

Company Research

Market Analytics NPD Assessment

Economic Research

Customer Analytics

Market Entry Strategies

Derivative Research

HR Analytics Financial Advisory

Hedge Fund Analytics

Spend Analytics Technology Risk Consulting

Portfolio Risk Modeling

CATI / CAWI

Quant Based Model building

Qualitative/ Quantitative Research

SALES & MARKETING

Accelerating business results, generating more leads and ultimately increasing sales are the key focus of any sales and marketing initiative. e-Nxt works on effective measures in creating maximum impact and business return to sales and marketing initiatives. e-Nxt enables enterprise with professional sales people generating prospects. Whether it is for go-to-market strategy, or sales lead generation or order fulfillment or sales channel management, e-Nxt facilitates to make it happen. e-Nxt's successful sales partnering in automotive industry has given a pan-India reach with 160+ locations. e-Nxt offers an end-to-end sales solution going beyond the following scope.

Direct Selling Channel Selling Interactive Selling

Reach to your customers across the

Increase customer value by targeted multi channel

Reduce sales risk with targeted selling interactively


country with our sales warriors and widen your sales net effectively and instantly with certainty.

campaigns and increase the scope for prospective sales lead.

using our face to face channels, voice support and digital marketing communication.

e-Nxt as your strategic sales partner, work in tandem with your sales team and provide you an integrated impact selling. Typically your products & services require a strategic sales effort. Whether it is a commodity product or services , the selling requires a sales team with an apt approach that goes beyond telemarketing. We provide a portfolio approach to your unique sales line and bring in certainty onto your bottom line.

VOICE SUPPORT

We help our clients from diverse industries to reach their customers across various channels. We serve by linking each clients across the value chain right from lead generation to customer retention. Our inbound and outbound voice support caters to the following verticals across the entire customer life cycle.

Services IndustriesCustomer Acquisition

and Sales

Customer Care and Retention

Customer Data Management

Banking and Financial Services - Credit Cards - Retail - Mortgage

InsuranceTelecomDurablesAutomotives

Each of our touch points strives for ensuring customer delight thereby making voice support a personalized service. Due to our seamless interactive service in a single window, voice support is followed with personalized door to door service. This is made possible by our PAN India reach supported by both voice support and physical presence across 160+ locations.


Our Call Centers are equipped with state-of-art technology to ensure customer care and enterprise support. Timely Monitoring of our Dialer MIS ensures that all productivity parameters are constantly met.

E-Nxt is a TATA Enterprise

TATA GROUP

Accelerating business results, generating more leads and ultimately

increasing sales are the key focus of any sales and marketing initiative.

With e-Nxt as your partner, experience success in your sales and marketing


activities. Your company needs maximum return on each interaction with

your customers, partners and resellers. e-Nxt works on effective measures

in creating maximum impact and business return to your sales and

marketing initiatives.

Founded by Jamsetji Tata in the 1860s, the Tata Group's early years were

inspired by the spirit of nationalism. The Tata Group pioneered several

firsts in Indian industry including India's first private sector steel mill, first

private sector power utility, first luxury hotel chain and first international

airline.

In more recent times, the Tata Group's pioneering spirit continues to be

showcased by companies like Tata Consultancy Services (TCS), Asia's

largest software and services company, and Tata Motors, the first car

maker in a developing country to design and produce a car from the

ground up.


The business operations of the Tata Group currently encompass seven business sectors engineering, materials, energy, chemicals, consumer products, services, and communications and information systems. The scale of the Tata Group's operations is increasingly turning global. Tata Tea was the first Indian MNC in the global tea industry; Tata Steel is one of the world's lowest cost producer of steel; Tata Chemicals is one of Asia's largest manufacturers of soda ash; Titan is one of the world's top six manufacturer-brands in the watch segment and Tata Motors is amongst the top six commercial vehicle manufacturers in the world

The Tata brand is recognised in India as the largest homegrown brand and the most respected brand. The Tata Group's stable of brands also includes many national and some internationally renowned product and service brands, including Tata Indica, Tata Indigo, Indigo Marina, Tata Safari, Tata Indicom, Taj Group of Hotels (luxury, business and leisure), indiOne, Tata Tea, Tetley, Tata Salt, Tata Steelium, Tata Shaktee, Tata Tiscon, Tata Bearings,Titan, Tanishq, Voltas and Westside


By combining ethical values with business acumen, globalisation with national interests and core businesses with emerging ones, the Tata Group aims to be the largest and most respected global brand from India whilst fulfilling its long standing commitment to improving the quality of life of its stakeholders.

Clients of E-nxt financial Ltd

There are two clients of E-nxt financial Ltd Tata Capital & Tata motor Finance. E-nxt does the outsourcing for them.

A) TATA CAPITAL

Tata Capital is a finance company that fulfills the financial needs of retail and institutional customers in India. It was established in 2007 as a wholly owned subsidiary of Tata Sons and is registered with the Reserve Bank of India as a systemically important non-deposit taking non-banking financial company (NBFC).

The company is focused on providing multiple financial services through an extensive network of over 1,000 customer touch-points covering tier I, tier II and tier III cities.

At Tata Capital, it provides loans for new and used vehicles for both commercial and personal usage. It provides loan for all types of vehicles. Unique schemes based on low EMI, low margin money, attractive rate of interest, quick documentation and quick disbursal make Tata Capital the best choice in financing your dream drive.

Tata Capital marks the entry of the Tata Group into a host of new financial services. The Company caters to multiple needs of the retail and institutional customer – truly a one-stop shop, be it investment or finance. Tata Capital brings the trust and expertise of the Tata Group into the world of financial services. It aims to be recognized for its customer-centricity and high service standards. The Company is driven by a strong focus on value creation for stakeholders and the society at large. Tata Capital marks the entry of the Tata Group into a host of new financial services. The Company caters to multiple needs of the retail and institutional customer – truly a one-stop shop, be it investment or finance.


Tata Capital brings the trust and expertise of the Tata Group into the world of financial services. It aims to be recognized for its customer-centricity and high service standards. The Company is driven by a strong focus on value creation for stakeholders and the Society at large.

Tata Capital’s Products:

PERSONAL LOANS

CAR LOANS

DISTRIBUTION $ BROKING

WEALTH MANAGEMENT

PRODUCTS

SME FINANCE

CAPITAL MARKETS

PRIVATE EQUITY

INSFRUCTRUCTURE FINANCE


PRODUCTS IN BRIEF

A) RIGHT LOANS

Loans are so that the things you want to achieve today, are not put off

for tomorrow.

We cater to all your financing needs by ensuring that your loans with faster

processing, attractive interest rates and minimum documentation.

1. Auto Loan: Nothing should come between you and your dream vehicles.

That’s why we provide loans for purchasing new or used cars.

2: Personal loans: Realize your dreams with personal loans of up to 15

lakhs. You can also take advantage of our flexible repayment tenure to pay

off existing loans.

3. Home Loans : You can avail loans from Rs 2 lakhs to 2 corers to buy your

new home. You may also avail loans for your home improvement needs.

4. Loan against property: Let your home now give you greater rewards

with our loan against property offering.


B: THE RIGHT INVESTMENT OPTIONS

“When you want to have enough for today, as well as tomorrow.”

1. MUTUAL FUNDS: Backed by thorough research, our in-house team

offers advice that can help you choose and invest in the most suitable

mutual fund schemes.

2 .FIXED DEPOSITES: For those of you who wish to add an element of

stability in your portfolio; we recommend Fixed Deposits from selected

companies.

3. IPO : We can help you in creating &expanding your equity base through

subscriptions in Initial Public Offerings (IPO’s)

4. BONDS: If you are looking for capital gains or diversifying your portfolio,

we offer a selection of bonds you can choose from. As comprehensive

financial service provider, TATA Capital also extends these services.

5. SME Finance: To provide you with finance related expertise to ensure

that your business venture successful.

6. Private Equity: To add value to companies, by leveraging upon the

knowledge, network, people, brand, and institutional relationship of the

Tatas.

7.INSFRASTRUCTURE FINANCE: To facilitate the financing of construction

equipment & refinancing of used equipment.

8. INVESTMENT BANKING: To provide you with value added financial

advice & assist you in strategic transactions.


Areas of business

Tata Capital has financial products and services in the following seven sectors:

DISTRIBUTION & BROKING RETAIL FINANCE

RURAL FINANCE

SECTORS COMMERCIAL FINANCE

WEALTH MANAGEMENT INVESTMENT

BANKING

PRIVATE EQUITY


1. Distribution and broking: Third-party investment products, equity and

commodity trading for retail and institutional customers.

2. Retail finance: Passenger and commercial vehicle loans, used car loans,

personal loans, home loans, credit cards and consumer durable loans for

retail customers.

3. Commercial finance: Financial products for small and medium

enterprises, and project finance for capital equipment and infrastructure.

4. Investment banking: Advisory and debt and equity market products for

corporate and small and medium enterprises.

5. Private equity : Investments in India and other countries.

6. Wealth management: Suite of advisory and investment offerings for

high net worth individuals.

7. Rural finance: Relevant financial products for rural customers,

including financing of farm equipment, agricultural inputs and agricultural

enterprises.

The company has entered into an understanding with Japan-based Mizuho

Securities Co to promote an alliance in private equity, investment banking

including cross border merger and acquisition, securities business

including broking and distribution, structured finance and other business

areas such as wealth management. It has also entered into an

understanding with Equifax Inc and CRISIL to develop plans to create a

credit information company in India.


E-nxt deals with three products of TATA Capital.

Products are as follows:

AUTO LOAN

PERSONAL LOAN

BUSINESS LOAN

AUTO LOAN: Nothing should come between you and your dream vehicles. That’s why we provide loans for purchasing new or used cars.

CAR INDUSTRY GROWTH:

Growing Economy Changes in demographics people prefer to use lifestyles products. Increasing literacy level. Changing regulatory environment with reduction in excise duties. Easy availability of finance and Indian customers are no longer

averse to concept of taking loan for buying vehicles Increasing “Consumption “mindset in India. Organized used car business.


IMPORTANT ATTRIBUTES WHILE PURCHASING A VEHICLE

Price

Brand Perception

After Sales Service

Re Sale value

SOME CAR MANUFACTURER AND THERE SELLING VOLUME


Fuel Economy

Manufacturer Name

FY 08-09

FY 07-08

FY 06-07

FY 05-06

FY 04-05

Maruti Udyog 717126 702796 632383 522132 482179

Tata Motors Ltd 199725 214757 226895 189055 179189

Hyundai Motors India Ltd 243798 216495 195265 159018 142024

Mahindra 106621 117155 75367 67445 51013

Toyota Kirloskar 46892 55322 51383 46241 43060

Honda Siel Cars India Ltd 52457 62821 61406 42812 37587

General Motors India Ltd 61187 66543 38857 30738 29172

Ford India Pvt Ltd 28006 33877 41799 29034 27259

Skoda Auto India Pvt Ltd 13894 13463 12494 10115 7246

Hindustan Motors India Ltd

3622 4394 4078 2443 2184

Daimler Chrysler 3343 2758 2183 1584 1775

Fiat India Pvt Ltd 7954 3353 2848 854 5409

BMW 2487 2233 121 0 0

Nissan 138 520 258 149 0

Others 4538 2138 1078 0


If the Market size plotted into a diagram ,it will be follows:

CUSTOMER INSIGHTS

Customer Segment


Customer Segmentation can be defined as the practice of dividing a customer base into group of individuals that are similar in specific ways relevant to marketing, such as age, gender, interest, spending habits and o on.

Using segmentation allows targeting groups effectively, and allocating marketing resources to best effective.


Auto Loan

SALARIED SELF EMPLOYED NON INDIVIDUAL

Pvt./Public Ltd. Co. Partnership Firm

SMEs, Traders Professionals, Doctors, Architects, CAs

Employees of Public/ Pvt. Ltd. Companies, Govt. Institutions, PSUs

Salaried: This segment is an individual working with Public Ltd or Private Ltd. companies and Government employees.

Eligibility Criteria for the salaried:


This segment as defined in the policy is an individual working with public ltd or private ltd companies and government employees.

.An individual who meets the KYC normsAn individual having a minimum income of Rs 20000.An individual having a residence stability of 1 year and office stability of 2yearsAn individual having an average bank balance which is 2 times the EMI amount.

Eligibility Criteria for the NON INDIVIDUALS

This segment comprises of all individuals like partnership firms, corporate.

Eligibility Criteria for the SELF EMPLOYED

This segment as defined in the policy is an individual who is earning his livelihood through self employment.

An individual who meets the KYC norms. An individual having a minimum income of 200000 An individual having a residence stability of 1 year and office of 2

years An individual having an average bank balance which is 2 times the

EMI amount

Customer Profile (Approved Borrower Profiles)

•Salaried Individual•Self Employed

•Private and Public Limited Companies


Individuals(Proprietor, Partner, professional and Director)•Partnership firms

•Others((Trusts, HUF and Societies ( excluding credit society))

Special Profile A(Not eligible for loan)

Special Profile B(Eligible for loan)

•Policemen (excluding IPS cadre)•Politicians•Contractual and part time employees•Time share, Motel and holiday companies•Plantation companies•Video par lour operators•Internet Café’s•Bar Owners (Excluding pub and restaurant & Bar category)•Single digit Lottery•Money Lender•Automobile mechanics•Multi level marketing•Dotcom companies

•Restaurant and Bar owners•Chit fund and Nidhi companies•Class iv employees including peons and helpers etc•Employees working in proprietary concerns and partnership firms.•Real estate brokers and contractors•Film industry professionals includes- Actors, Directors, Financers, Producers, Distributors and all employees working in the same industry.•STD and photocopier centers•Building marital suppliers including sand operators •Wine Merchant- wholesale & retailers•Finance companies and financial service agencies,Agents and dealer including DSA and their employees •FI agents and all verification agents •Commission agents share brokers and sub broker •Spare part dealer

Approved Vehicle Category


Category A Cars

All manual transmission variants of M-800, M-Alto, M-Wagon R, Estello, Spark, Santo, Swift (petrol), i10 Hyundai.

Category B Cars

All manual transmission variants of- Esteem, Honda city(Auto and manual transmission), Accent(petrol), SX4, Swift(diesel), Verna (petrol &diesel), Ford Icon(petrol), Getz, UVA, Taverra, Optra (petrol), Scorpio, Skoda Octavia, Mahindra Logan (petrol & diesel, Ford Fiesta(petrol), Omni, Fiesta (diesel), Toyota Innova

Category C Cars

Sonata, Corola, Cedia,Honda civic, CRV All LPG/CNG vehicles Elentra, Ford Fusion(petrol & diesel), Optra (diesel), Getz (diesel), Versa, All other version of Skoda

Category D Cars

Honda, Accord, Vitara, Camry, Endeavour, Teracan, Mercedes-all variants, Pajero, Hyndai Tuscan, Nissan-all variants, Volkswagen-all variants, BMW, Audi,Bentley, Volvo,

Category E Cars

Bolero, Tempo Trax, Ambassador

Credit Processing of Auto loan

STEP 1: DEAL IS FINALIZED


Basic documents of applicant & co applicant collected:

a) Residence Proofb) Identity Proofc) Income Documentationd) Signature Verificatione) Application formf) Bank Statementg) Photograph ID

Step 2: FILED LOGGED

a) conduct field Investigation as per verification processb) FI report submitted to CPAc) CPA verifies the documents communicates discrepancies if found

Step 3: Internal Data check & entered the data in MIS

Step 4: CIBIL & De-dupe

Step5: RCU check (Risk controlling Unit)

A) Screened: all documents is OKB) HOLD: C) Sampled;

STEP 6: CAM PROCESS: Prepares cam and submit for credit approval & updating in MIS

STEP 7: Approval

a) Approved b) Declinedc) Pre docs

TYPES OF COLLECTION


IN HOUSE COLLECTIONS- Tele calling- Mail , Sms etc- Visits

COLLECTION AGENCIES- Tele Calling- Visits- Repossessions

LEGAL- Notices- Suit for cheque bounces (Section 138)- Criminal Suits- Settlements

THE BUSINESS GROWTH OF NEW CAR FINANCE

MARCH '08

MAY '08

JULY

'08

SEPT '

08

NOV '08

JAN '0

9

MARCH '09

MAY '09

JULY

'090.00

20,000,000.00

40,000,000.00

60,000,000.00

80,000,000.00

100,000,000.00

120,000,000.00

140,000,000.00

Series1

Repossessed Car Sale Process All vehicle in inventory where pre sale notice has expired and any

surrendered car will be eligible for sale


Actions taken to liquidate the collateral from a default must be responsible

in manner and should uphold the interest of all parties.

The guidelines to govern this process are given below:

Appoint a minimum number of dealers (by market size) in each city in

order to have a large bidding universe.

Open up the bid process to other individuals and make it transparent

Define methods and controls to ensure bid evolution process is transparent

Improve data collection and define review cycles.

Define time line of each activity.

No TCL employees or their family members may purchase repossessed

automobiles sold by the TCL to recover outstanding due. This will also

cover empanelled collection agencies, verification agencies, valuers, and

sourcing dealers /DAS or their associate entities.

Where ever online service provider is available the sale of the repossessed

vehicle should happen through them.

The online auctioneer circulates the list of the repo vehicles to the

respective bidders. The prospective bidders post inspection of the vehicle

submits the Earnest money Deposits (EMD) to the auctioneer before

participating in the auction. Winners are instructed to pay TCL and take

release of the vehicle.

Where online auction is not available each unit to have a minimum number

of three dealers for sale of repossessed cars.

All approved dealers are to be invited for bidding. Bids to be allowed only

with EMD to the tune of 25k for segment A&B cars where as 100k for

others.

Authorized letters to bidders will be issued by coll. Manager for car

inspection at the go down.


If sale is made with less than three bids it would require the approval of

RCM. If a sale is to be made on a single/sole bid, than there must be a

approval of Head- Collection or assigned officer in CRM.

All bids receive are to be tabulated and consolidated.

All bids (valid/invalid/ successful/ unsuccessful) must be preserved in a

file.

Any exception to the above process needs to be documented and approved

by RCM.

For every car sold, a letter for Repossession vehicle sale cum delivery letter

must be obtained form the empanelled dealers/ buyer.

THE BUSINESS GROWTH OF USED CAR FINANANCE

0.00

20,000,000.00

40,000,000.00

Rs IN CRORE PER MONTH

Rs IN CRORE PER MONTH

Legal Strategy

An outline of the litigation strategy is detailed below for reference


Litigation Strategy

S.No DPD Action MOB OD Value Deviation

1 30 Std Dunning All >=5k RCM

2 45 CIBIL Dunning All >=5k RCM

3 75 Sec138, NI Act/sec138/sec25(ECS)

All >=15k LCM

4 75 Arbitration wherever sec138/sec25

proceeding are not initiated

All >=15k LCM

Regional Collection Manager will hold all deviation authorities and could step up or tone down the intervention on exceptional accounts.


PERSONAL LOAN

An unsecured loan is a loan that is not backed by collateral. Also known as a

signature loan or personal loan.

Unsecured loans are based solely upon the borrower's credit rating. As a

result, they are often much more difficult to get than a secured loan, which

also factors in the borrower's income. An unsecured loan is considered

much cheaper and carries less risk to the borrower.[citation needed]

However, when an unsecured loan is granted, it does not necessarily have

to be based on a credit score. For example, if your friend lends you money

without any collateral, meaning something of worth that can be

repossessed if the loan isn't repaid, then your credit score has zero to do

with it, but rather the value of your friendship is at stake. Therefore the real

meaning of an unsecured loan is that it is not backed by any object of value

and is lent to you based on your good name. For financial institutional

purposes, they may want to look at your credit score because they are not

your friend and it is strictly a business transaction, therefore your good

name may be associated with your historical payment history on prior

debt, reflecting in your credit score.


NEED FOR PERSONAL LOAN

A) Immediate, Unplanned Need

Illness Marriage Admissions to school ,college Travel

B) Exceeding planned budget

Renovation Construction Marriage

C) Assurance of Future Income

Salaried, regular source Availability of other investments to fall back on in case of any

problems in repayment.

Eligibility of Salaried Segment

This segment as defined in the policy is an individual working with public ltd or private companies and government institutions.

PRODUCT ATTRIBUTES

Tenure 1 to 5 yrs.

Loan amount ranging Rs 1.50 Lacks to 15 lacks. (Min Loan amount for corporate salaried segment to be 7.5 k)

Basic Eligibility

Age: 21 to 58 years (maximum- 58 years or retirement age whichever is later at loan redemption (last month of EMI of loan)


Minimum income Norms

Rs 20000 for Top cities Rs 25000 for BPO /Software

Rs 15000 for TATA Employees

Residence Stability

1 year in current residence or 3 year in same city

If owned and proof available than 1 year

Employment Stability

1 year in current job and Total experience of 2 year

Banking Parameters

3 months bank statement of salary account. No EMI Cheque bounces in last 3 month

Customer segment – Self Employed

This segment as defined in the policy is an individual who is earning his livelihood through self employment

PRODUCT ATTRIBUTES

Tenure 12 to 48 months depending on customer profile

Loan amount 1.50 lacks to 15 lacks

BASIC ELIGIBILITY

Age between 23 to 65 years

25 years for self employment at loan origination

23 years for family owned business.

Maximum -65 years for self Employed and for Salaried58 retirement age whichever is later – at loan redemption (last month of EMI of loan)

Minimum income is 2 lacks p.a. as per ITR

Residence Stability


1 year in current residence or 3yearsnin same city

IF Owned and proof available than 1 year

Business vintage of 3 years or business continuity proof of 5 years.

Eligible Co- Applicant can be spouse / mother/ father / son.

Loan eligibility is based on multipliers applicable.

Eligible CO-Borrowers

Spouse / Father /Son / Mother

Eligible loan is based on multiplier varying according to tenure and company category.

CREDIT PROCESS

LoginFICIBIL DEDUPEPAN CARD CHECKTELEPHONE BILL CHECKCAM PREPARATIONAPPROVALCHECKING OF POST DOCSFILE SENT TO OPERATIONCHEQUE COMES IN CUSTOMER’S NAME

BUSINESS LOAN: BUSINESS Loan is the unsecured loan for the business in the name of the firm.


CUSTOMER SEGMENT – NON INDIVIDUALS

This segment compromises of all non individuals like partnership firms, corporate etc.

PRODUCT Attributes

- tenure 1 to 3 years.- Loan amount ranging Rs 3 lacks to RS 35 lacks.

BASIC ELIGIBILITY

Age between 21 to 58 years Minimum ITR to be 21 lacs for the latest year Minimum Turnover Rs 20 lacs for professionals

Rs 10 lacs for service provider

Profitability for minimum 2 years Minimum3 years in the same line of business and operating

from the same premises

Basic Eligibility – BUSINESS LOAN

OWNERSHIP OF PROPERTY

CO- applicant must own / parental residence/ office in his name or jointly with family members. (spouse/ father/ son/ mother)CO- applicant must provide ownership proofUnder construction properties / part paid properties not to be considered ownership proof

TELE – CONTACT ABILITY

Residence & office landline / post paid well /post paid mobile in use for minimum 6 months must.


Mobile number of CO- Applicant is mandatory

BANKING PARAMETERS

Last 6 months bank statement to be obtained and analyzed at least 40% of previous year’s turnover should depict in 6 months current banking

Cheque returns should not exceed 8% of total cheques issued.

CREDIT PROCESS

CPA PROCESS

In Credit Approval, CPA process plays a vital Role, starting from file logged into CPA to disbursal.

It consists of following Sub processes:

FILE LOGINLOCAL DE-DUPEFICIBILRCUCAM PREPARATIONCREDIT APPRAISALMIS UPDATIONSTATUS UPDATION TO SALESPOST SANCTION TO SALESFILE CHECKINGDISBURSEMENT

For all types of loan LIST OF DOCUMENTS ACCEPTED AS A PROOF OF IDENTITY, PROOF ADDRESS AND SIGNETURE PROOF


Customer type

Documents

Individual1) Recent Photograph

2) Identity Proof: for ID proof any of the following documents should be collected:

1) Valid PAN card (with photo and signature)2) Valid Indian Passport (with photo and signature)3) Valid Photo Ration card4) Valid Voter’s ID card5) Valid Permanent Driving License (with photo and

signature)6) Valid IRDA license (with photo and signature)7) Bank Pass Book with Photograph (should be restricted

to the scheduled commercial Bank only)8) Letter from existing banker (scheduled commercial

Bank) letter in original on bank’s letterhead bearing the authorizing officer’s name and signature along with the stamp of the bank

9) RC Book with photograph

10)Property (including land) registration document containing photograph, name, signature and address

3) Correct Address: Any of the following documents should be collected as a address proof ( This should correspond to the address mention in the application form)

1) Valid Indian Passport

2) Valid Permanent Driving License

3) Valid Voter’s ID with complete address

4) Property tax bill/receipt/House tax challan

5) Property (including land) registration document containing photograph, name, signature and address.


6) Valid Ration card with complete address.7) Latest IT ASSESSMENT Order/Acknowledgement copy of IT return.

Individual

4) Signature proof : Any of the following documents should be collected as Signature proof:

1) Valid Indian Passport

2) Valid PAN card

3) Valid Permanent Driving License

4)Photo Credit Card / Photo Debit Card bearing signature of the applicant

5) Banker’s letter / verification Letter

6) Valid Ration card with signature

7) Property (including land) registration document containing photograph, name, signature and address

Proprietor ship

I)KYC as per individual for the proprietor and

II) KYC of the business: to verify the name and address of the business any of the following documents are collected.

( This should correspond to the address mention in the application form)

1) Shop & Establishment Act certificate.2) Latest Sales Tax/Excise/ Service / Custom

/Income/Wealth Tax assessment order.3) Sales/Excise Tax/ Service tax registration certificate.4) Factory registration Certificate5) Copy of PAN card in the name of proprietorship firm.6) SEBI registration certificate.7) IRDA License8) Copy of TAN/Tin in the name of firm.9) Utility Bill ((2 bills required- bill of the last complete


month and one of 6 month before the last complete month.))

10) Copy of leave /lease and license agreement in the entity’s name Which are not expired along with utility bill in the name of land lord / owner

Partnership Firms

KYC to Verify

-Name of the Firm

Address of the firm

Names of all partners and their addresses

Telephone numbers of the firm and partners

Names and addresses of Beneficiaries (UBO),if any

I. KYC of all partners and Authorized Signatories: KYC as per individual for the Managing partner and Authorized signatories and the persons holding the power of Attorney, if any. And

II. The following documents should be collected for ID proof of the firm

(1) Registration certificate (2) Partnership deed(3) Power of Attorney granted to a partner or

an employee of the firm ,if any to transact business on its behalf.

(4) Telephone bill in the name of firm/ partners.

Public Limited/private Limited companies

To verify

-Name of the company

-Principal place of business

-Mailing address of the company


-Telephone/Fax Number

-Names and Address of all Directors

-Names and Address of Beneficiaries (UBO), if any

I)KYC as per individual for all authorized Signatories or employees who are authorized either by the Board Resolution or the POA is granted to transact business on its behalf and of the beneficiary, if any.

II) Certificate True Copies (either the Managing Director or by Company Secretary) of the following documents should be collected:

(1) Certificate of incorporation & of commencement of business and Memorandum & Articles of Association

(2) Resolution of the Board of Directors to apply and avail the loan and identification of those who have authority to operate account

(3) Power of attorney, if applicable granted to directors, Managers, officers or employees to transact business on its behalf. In the absence of a PoA, a certificate from the company secretary to the effect that the person signing the loan document has the authority to execute the deal on behalf of the company along with the extract of the Board Resolution in this respect.

(4) Copy of PAN allotment letter(5) Telephone bill (Landline number / mobile

postpaid)

Trusts & Foundations

To verify

Names of trustees, settlers, beneficiaries and signatories

Names and address of the founder, the managers /


directors and the beneficiaries (UBO) , if any

Telephone/fax numbers

1. KYC as per individual for chairman/President/Secretary/Managing trustees/Settlers/ beneficiaries, authorized signatory those holding Power of Attorney, if any

2. The following documents should be collected for ID proof of the society

1) Certificate of Registration 2) Power of attorney granted to transact business on

its behalf 3) Any officially valid document to identify the

trustee, settlers, beneficiaries, and those holding power of attorney, founders/managers/directors and their addresses.

4) Resolution of the managing body of the foundation/association

5) Telephone bill in the name of trust.

Joint Venture /Association of Persons (AOP) /Body of individual (BOI)

To verify

Legal name

Address

Name of all joint venture parties and their addresses.

Telephone numbers of the joint venture firm and joint venture parties.

Name and address of Beneficiaries (UBO), if any

1) KYC for JV partners /authorized signatories as applicable based the legal status of the partner/s

2) KYC as per individual for all authorized Signatories


3) All the following documents as a identity proof of the joint venture (BOI/AOP)I) Joint venture agreements along with the MOA

and AOA with Registration Certificate of parties to JV

II) Telephone bill in the name of JV / JV partners

To verify

Names of trustees, settlers, beneficiaries and signatories

Names and address of the founder, the managers / directors and the beneficiaries (UBO) , if any

I) KYC as per individual for chairman/President/Secretary/Managing trustees/ and the beneficiaries, authorized signatory and the persons holding Power of Attorney, if any

3. The following documents should be collected for ID proof of the society 1) Bye Laws of the society together with

certification of registration 2) Power of attorney granted to transact

business on its behalf3) Any officially valid document to identify the

trustee, settlers, beneficiaries, and those holding power of attorney, founders/managers/directors and their addresses.

4) Resolution of the managing body of the Society

5) Telephone bill.

KYC requirements have to be completed with not only in


respect of the HUF but also the Karta.

Following documents have to be collected for KYC of the HUF.

I. Identity proof of the HUF:1) PAN card of in the name of the HUF and2) Declaration singed by all the coparceners of

the HUFII. Address proof of the HUF:

1) IT return filed by the HUF 2) Bank statement in the name of HUF

Rs IN Lacs

1 2 3 4 5 6 70.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

45.00

50.00

series 1


THE GRWOTH OF PL & BL IN THE MONTH OF AUG ‘09

0 2 4 6 8 10 120.00

2.00

4.00

6.00

8.00

10.00

12.00

Rs IN LACS

Rs IN LACS

THE BUSINESS OF PL & BL IN THE MONTH OF JULY ‘09

TATA MOTAR FINANCE

TMF finances only Tata vehicles. It is other client of E-nxt.

COMPANY BACKGROUND

A developing economy like India craves for financial resources. Often the traditional financial sector is not accessible to the customers at large, thereby creating a need for financial organizations catering to specific industries. The auto industry worldwide has often faced the problem of finding the right funding for its customers. These factors, along with the cyclical nature of the auto industry, has induced automobile companies to think of captive financing arms of the parent companies, which would exclusively fund the parent products and also act as a catalyst in certain areas for promoting the products. Tata Motor Finance (TMF), the auto financing arm for Tata Motors, came into existence in June 2003.

This was a common front-end, jointly formed by BHPC (Bureau for Hire Purchase and Credit) of Tata Motors and the asset financing arm of Tata


Finance. This company was a virtual entity, with both the divisions maintaining their legal identity, and was in the market for exclusively financing Tata Motors vehicles. Subsequently Tata Finance was merged with Tata Motors and in April 2005 TMF became a division of Tata Motors.

CORPORATE PURPOSE

We aspire to be a preferred financier by choice for Tata Motors customers & dealers across all its products. Tata Motor finance would be the top-of-the-mind choice for all stakeholders when it comes to Tata Motors products. We wish to set a benchmark in captive finance nationally and internationally.

TATA MOTORS FINANCE PRODUCTS

1. PASSENGERS VEHICLES.

2. COMMERCIAL VEHICLES.

3. CONSTRUCTION EQUIPMENT

1. PASSENGER CAR LOAN

TYPES OF PRODUCT

New Vehicles

Used Vehicle /Refinance

Eligibility criteria for salaried individuals

Minimum age of Applicant: 21 years

Maximum age of Applicant at loan maturity: 60 years

Minimum employment: 1 year from date of joining


Documents required:

Proof of Identity :- Passport , Photo Credit Card, PAN Card, Voters Id car,

driving license, Employee ID issued by Government of India, PSU, Limited

companies, Local Panchayat ID card, Notary certification with Photograph.

Income Proof : - Latest salary slip with form 16.

Address Proof: - Lease Agreement, Ration card, Driving license, House Tax

Challan, Housing Society Bill, Voters card, passport, telephone bill,

electricity bill, Water Tax Challan, Telephone Bill / WLL Connection, Credit

Card Statement, Post Paid mobile bills (2 bills required - bill of the last

completed month and of 6 month before the last completed month), PAN

Card, Bank Certification / Statement duly certified by the bank in original,

Gas Connection Bill.

Eligibility Criteria for SELF EMPLOYED



Minimum employment: At least 2 years in business

Proof of Identity:- Passport, PAN Card, Voters Id car, driving license,

Latest Sales tax assessment order, Sale tax registration certificate.

Income Proof :- Latest ITR

Address Proof: - The documents collected towards identity proof to reflect

the current address of the concern/firm


Eligibility Criteria / Documents required For PARTNERSHIP FIRMS

Proof of Identity:- MOA & AOA (with registration certificate)

Income Proof :- Audited balance sheet, Profit & loss Account for latest two

years and the latest 2 years IT returns of the company

Address Proof :- The documents collected towards identity proof to reflect

the current address of the concern/firm

2. COMMERCIAL VEHICLES LOANS:

TYPE OF PRODUCTS

New Vehicles

Used Vehicle /Refinance

Eligibility

Any individual / Partnership firm / company with more than 2 years

business experience.

Funding extended to First Time User, Transporters and Captive

Consumers.

Documents required:


Proof of Identity :- Passport , Photo Credit Card, PAN Card, Voters Id card,

Driving license.



electricity bill, Water Tax Challan, Telephone Bill / WLL Connection, PAN

Card, Gas Connection Bill

**The documents collected towards identity proof to reflect the current

address of the concern/firm

CONSTRUCTION EQUIPMENT FINANCE

Type of products

New Equipment Finance (for Road

construction, Mining and Infrastructure

projects)

Used Equipment Finance

Operating Lease's.

Eligibility



Funding extended to First Time User, Contractors and Captive

Consumers.

Documents required:

Proof of Identity:- Passport , Photo Credit Card, PAN Card, Voters Id car,

driving license, Employee ID issued by Government of India, PSU, Limited






Card Statement, Post Paid mobile bills (2 bills required - bill of the last




** The documents submitted towards identity proof to reflect the current

address of the concern/firm.

This product offers the TMF customer a loan against hypothecation of an

existing vehicle, at an attractive rate of interest. It helps in encasing the

investment locked in the asset without having to dispose it off to fund

various needs related to Purchase of New Tyres/Vehicle, Refurbishing of

Vehicles/Engines and Business Requirements etc. The maximum loan

amount can be up to 80% of the market value of the asset, less the

outstanding loan, and is subject to the current loan eligibility.

Eligibility:



Funding extended to First Time User, Contractors and Captive Consumers.

Documents required

Proof of Identity:- Passport , Photo Credit Card, PAN Card, Voters Id car,

driving license, Employee ID issued by Government of India,PSU,Limited






Card Statement, Post Paid mobile bills (2 bills required – bill of the last




The documents submitted towards identity proof to reflect the current

address of the concern/firm.

INTERSET RATES

Rates are structured depending upon the following criteria:

- Selection of the model from the various categories of TATA vehicles and

estimate the finance amount based on the repayment period as also your

capacity.

- Customer's past track record with TMF. - Existing asset details

- Geographical location of the customerREFINANCING

FINANCE AGAINST YOUR USED TATA VEHICLE

TMF offers range of refinance products to suit your needs. Available for

vehicles from 0-8 years of age for loan duration of 12 to 48 months. All this

with TMF advantages of faster loan disbursals, attractive interest rates and

flexible terms.

REFINANCING is available for


SALARIED INDIVIDUALS

Eligibility



Minimum employment: 1 year from date of joining

Documents required:-

Proof of Identity:-

Passport , Photo Credit Card, PAN Card, Voters Id car, driving license,

Employee ID issued by Government of India, PSU, Limited companies, Local

Panchayat ID card, Notary certification with Photograph.

Income Proof: - Latest salary slip with form 16.

Address Proof: -Lease Agreement, Ration card, Driving license, House Tax



Card Statement, Post Paid mobile bills (2 bills required – bill of the last




SELF EMPLOYED - Eligibility Criteria:-



Minimum employment: At least 2 years in business


Documents required

Proof of Identity:-

Passport, PAN Card, Voters Id car, driving licence,Latest Sales tax

assessment order, Sale tax registration certificate.

Income Proof: -

Latest ITR.

Address Proof: - The documents collected towards identity proof to reflect the current address of the concern/firm.

PARTNERSHIP FIRMS –

ELIGIBILTY CRITERIA/ DOCUMENTS REQURIED:

Proof of Identity:- MOA & AOA (with registration certificate).

Income Proof: - Audited balance sheet, Profit & loss Account for latest two years and the latest 2 years IT returns of the company.

Address Proof: -

The documents collected towards identity proof to reflect the current address of the concern/firm.

LOGIN STATUS:

(i) CV

DayMarc

hMax Date

Max No

AprilMax Date

Max No

MayMax Date

Max No

1st - 19th

(A) 182 9-Mar 30 101 9-Apr 12 1018-

May15

20th - EOM

(B) 23827-

Mar37 179

27-Apr

23 10329-

May15


Total, (B:A)=

420 1.31 1.23 280 1.77 1.92 204 1.02 1.00

(ii) PC

DayMarc

hMax Date

Max No

AprilMax Date

Max No

MayMax Date

Max No

1st - 19th

(A) 4519-

Mar10 26

12-Apr

4 437-

May6

20th - EOM

(B) 6726-

Mar12 49

28-Apr

14 5528-

May12

Total, (B:A)=

112 1.49 1.20 75 1.88 3.50 98 1.28 2.00

Total Logged Files

(i) + (ii)

532 355 302

CV:PC 3.75 3.73 2.08Rejecte

d48 36 40

Reject %

9.02%

10.14%

13.25%

Total File Traffic

580 391 342

(i) CV

Day June

Max Date

Max No July

Max Date

Max No

1st - 19th (A)99 18-Jun 16 95 18-Jul 12

20th - EOM (B)

133 23-Jun 21 142 21-Jul 23


Total, (B:A)=232 1.34 1.31 237 1.49 1.92

(ii) PC

Day June

Max Date

Max No July

Max Date

Max No

1st - 19th (A)60 5-Jun 10 55 10-Jul 10

20th - EOM (B)

58 27-Jun 14 117 21-Jun 14

Total, (B:A)=118 0.97 1.40 172 2.13 1.40

Total Logged Files

(i) + (ii)350 409

CV:PC1.97 1.38

Rejected8 28

Reject %

2.29% 6.85%

Total File Traffic

358 437


March April May June July0

100

200

300

400

500

600532

355302

350409

48 36 408 28

420

280

204232 237

11275

98 118172

File Traffic Tracker

Total Log Linear (Total Log) RejectCV PC

CV ANALYSIS:

Commercial Vehicles March % April % May % June %Total Cases as per Login Register … (i) 420 280 204 232

MIS - Month … (ii) 425 289 223 244 Difference with Login Register … (i) - (ii) -5 -9 -19 -12 MIS - Spillover from previous month … (iii) 211 176 143 132 MIS - Total Entries … (ii) + (iii) 636 465 366 376 Spillover : Total Cases Ratio 33% 38% 39% 35%

Current Month Stats Disbursed 244 57% 141 49% 91 41% 114 47%Approved Discrepancy 6 1% 5 2% 6 3% 7 3%Checking Pending 3 1% 4 1% 1 0% 0 0%Credit Query 34 8% 25 9% 0 0% 0 0%


Hold / Pre Sanction + Query to Sales 105 25% 98 34% 107 48% 96 39%Declined 0 0% 0 0% 0 0% 0 0%Logout 5 1% 4 1% 3 1% 6 2%Reject 4 1% 0 0% 0 0% 0 0%Send to Post Docs / Post Sanction 24 6% 12 4% 15 7% 21 9%Tallied with MIS - Month Yes 100% Yes 100% Yes 100% Yes 100%Previous Month Spillover Stats Disbursed 85 40% 73 41% 60 42% 50 38%Approved Discrepancy 5 2% 2 1% 2 1% 2 2%Checking Pending 0 0% 0 0% 0 0% 0 0%Credit Query 6 3% 13 7% 0 0% 0 0%Hold / Pre Sanction + Query to Sales 36 17% 50 28% 23 16% 49 37%Declined 3 1% 0 0% 0 0% 0 0%Logout 47 22% 31 18% 49 34% 21 16%Reject 0 0% 0 0% 0 0% 0 0%Send to Post Docs / Post Sanction 29 14% 7 4% 9 6% 10 8%Tallied with MIS - Spillover Yes 100% Yes 100% Yes 100% Yes 100%Total Files (= Current Month + Spillover) for Month MIS Stats Disbursed 329 52% 214 46% 151 41% 164 44%Approved Discrepancy 11 2% 7 2% 8 2% 9 2%Checking Pending 3 0% 4 1% 1 0% 0 0%Credit Query 40 6% 38 8% 0 0% 0 0%Hold / Pre Sanction + Query to Sales 141 22% 148 32% 130 36% 145 39%Declined 3 0% 0 0% 0 0% 0 0%Logout 52 8% 35 8% 52 14% 27 7%Reject 4 1% 0 0% 0 0% 0 0%


Send to Post Docs / Post Sanction 53 8% 19 4% 24 7% 31 8%Tallied with MIS - Total Entries Yes 100% Yes 100% Yes 100% Yes 100%Disbursal as per RO Data 390 61% 247 53% 222 61% 169 45%Difference with MIS Data 61 10% 33 7% 71 19% 5 1%

ommercial VehiclesJuly %

Max in Avg

Total Cases as per Login Register … (i)237 March 275

MIS - Month … (ii)259 March 288

Difference with Login Register … (i) - (ii)-22 March -13

MIS - Spillover from previous month … (iii)

130 March 158

MIS - Total Entries … (ii) + (iii)389 March 446

Spillover : Total Cases Ratio33% May 36%

Current Month Stats

Disbursed111 43% March 47%

Approved Discrepancy7 3% June 2%

Checking Pending0 0% April 1%

Credit Query0 0% April 3%

Hold / Pre Sanction + Query to Sales103 40% May 37%

Declined 0 0% March 0%

Logout5 2% June 2%

Reject0 0% March 0%


Send to Post Docs / Post Sanction33 13% July 8%

Tallied with MIS - MonthYes 100%

Previous Month Spillover Stats

Disbursed60 46% July 42%

Approved Discrepancy3 2% March 2%

Checking Pending 0% March 0%

Credit Query 0% April 2%

Hold / Pre Sanction + Query to Sales41 32% June 26%

Declined 0% March 0%

Logout13 10% May 20%

Reject 0% March 0%

Send to Post Docs / Post Sanction13 10% March 8%

Tallied with MIS - SpilloverYes 100%

Total Files (= Current Month + Spillover) for Month MIS Stats

Disbursed 171 44% March 45%

Approved Discrepancy10 3% July 2%

Checking Pending0 0% April 0%




Logout18 5% May 8%

Reject0 0% March 0%



Tallied with MIS - Total EntriesYes 100%

Disbursal as per RO Data268 69% July 58%

Difference with MIS Data97 25% July 21%

March April May June July0%

10%

20%

30%

40%

50%

60%

70%

80%

61%53%

61%

45%

69%

10% 7%

19%

1%

25%

Disbursal Trend Vs MIS Validity

Disurbsal Rate Difference

PC ANALYSIS:


Passenger CarsMarc

h % April % May % June %Total Cases as per Login Register … (i) 112 75 98 118

MIS - Month … (ii) 112 78 108 124 Difference with Login Register … (i) - (ii) 0 -3 -10 -6 MIS - Spillover from previous month … (iii) 55 52 64 68 MIS - Total Entries … (ii) + (iii) 167 130 172 192 Spillover : Total Cases Ratio 33% 40% 37% 35%

Current Month Stats Disbursed 59 53% 14 18% 41 38% 50 40%Approved Discrepancy 12 11% 14 18% 6 6% 17 14%Checking Pending / Login 0 0% 0 0% 2 2% 2 2%

Credit Query 36 32% 42 54% 0 0% 0 0%Hold / Pre Sanction + Query to Sales 0 0% 0 0% 51 47% 50 40%Declined 0 0% 0 0% 0 0% 0 0%

Logout 1 1% 2 3% 1 1% 0 0%Reject / Not Pitched 1 1% 1 1% 0 0% 0 0%Send to Post Docs / Post Sanction 3 3% 5 6% 7 6% 5 4%Tallied with MIS - Month Yes 100% Yes 100% Yes 100% Yes 100%Previous Month Spillover Stats Disbursed 15 27% 11 21% 31 48% 21 31%Approved Discrepancy 2 4% 8 15% 2 3% 6 9%

Checking Pending 0 0% 0 0% 1 2% 0 0%

Credit Query 7 13% 21 40% 0 0% 0 0%


Hold / Pre Sanction + Query to Sales 0 0% 0 0% 9 14% 33 49%Declined 1 2% 0 0% 0 0% 0 0%

Logout 28 51% 10 19% 19 30% 1 1%Reject 0 0% 0 0% 0 0% 0 0%Send to Post Docs / Post Sanction 2 4% 2 4% 2 3% 7 10%Tallied with MIS - Spillover Yes 100% Yes 100% Yes 100% Yes 100%Total Files (= Current Month + Spillover) for Month MIS Stats Disbursed 74 44% 25 19% 72 42% 71 37%Approved Discrepancy 14 8% 22 17% 8 5% 23 12%

Checking Pending 0 0% 0 0% 3 2% 2 1%

Credit Query 43 26% 63 48% 0 0% 0 0%Hold / Pre Sanction + Query to Sales 0 0% 0 0% 60 35% 83 43%Declined 1 1% 0 0% 0 0% 0 0%

Logout 29 17% 12 9% 20 12% 1 1%Reject 1 1% 1 1% 0 0% 0 0%Send to Post Docs / Post Sanction 5 3% 7 5% 9 5% 12 6%Tallied with MIS - Total Entries Yes 100% Yes 100% Yes 100% Yes 100%Disbursal as per RO Data 79 47% 23 18% 82 48% 56 29%Difference with MIS Data 5 3% -2 -2% 10 6% -15 -8%

Passenger Cars July % Max Avg


in

Total Cases as per Login Register … (i)172 July 115

MIS - Month … (ii)145 July 113

Difference with Login Register … (i) - (ii)27 July 2

MIS - Spillover from previous month … (iii)

74 July 63

MIS - Total Entries … (ii) + (iii)219 July 176

Spillover : Total Cases Ratio34% April 36%

Current Month Stats


Approved Discrepancy19 13% April 12%

Checking Pending / Login1 1% May 1%


Hold / Pre Sanction + Query to Sales76 52% July 28%


Logout0 0% April 1%

Reject / Not Pitched0 0% April 0%


Tallied with MIS - MonthYes 100%

Previous Month Spillover Stats

Disbursed32 43% May 34%


Checking Pending0 0% May 0%





Logout0 0% March 20%

Reject0 0% March 0%

Send to Post Docs / Post Sanction5 7% June 6%

Tallied with MIS - SpilloverYes 100%

Total Files (= Current Month + Spillover) for Month MIS Stats



Checking Pending1 0% May 1%


Hold / Pre Sanction + Query to Sales102 47% July 25%


Logout0 0% March 8%

Reject0 0% April 0%


Tallied with MIS - Total EntriesYes 100%

Disbursal as per RO Data85 39% May 36%

Difference with MIS Data53 24% July 8%


March April May June July

-20%

-10%

0%

10%

20%

30%

40%

50%

60%

47%

18%

48%

29%

39%

3%

-2%

6%

-8%

24%

Disbursal Trend Vs MIS Validity

Disurbsal Rate Difference

RCU:

PC Screened Sampled Hold TotalMar 89 6 17 112

Mar 79% 5% 15% 100%Apr 45 9 24 78Apr 58% 12% 31% 100%May 54 14 40 108May 50% 13% 37% 100%Jun 66 18 40 124Jun 53% 15% 32% 100%Jul 72 13 60 145Jul 50% 9% 41% 100%


Mar Apr May Jun Jul

15%

31%

37%32%

41%

RCU Hold Trend - PC

CV Screened Sampled Hold TotalMar 548 34 54 636Mar 86% 5% 8% 100%Apr 377 40 48 465Apr 81% 9% 10% 100%May 287 24 55 366May 78% 7% 15% 100%Jun 302 22 52 376Jun 80% 6% 14% 100%Jul 288 18 83 389Jul 74% 5% 21% 100%

Mar Apr May Jun Jul

8%10%

15% 14%

21%

RCU Hold Trend - CV


Total Screened Sampled Hold TotalMar 637 40 71 748Mar 85% 5% 9% 100%Apr 422 49 72 543Apr 78% 9% 13% 100%May 341 38 95 474May 72% 8% 20% 100%Jun 368 40 92 500Jun 74% 8% 18% 100%Jul 360 31 143 534Jul 67% 6% 27% 100%

Mar Apr May Jun Jul

9%13%

20%18%

27%

RCU Hold Trend

DEALER OF TATA MOTORS FINANCE:

PC Lexus KB Motors RD Motors TotalMar 59 18 35 112Mar 53% 16% 31% Apr 35 10 33 78Apr 45% 13% 42% May 56 22 29 107May 52% 21% 27% Jun 36 13 19 68Jun 53% 19% 28% Jul 77 34 30 141Jul 55% 24% 21%


Mar

Apr

May

Jun

Jul

53%

45%

52%

53%

55%

16%

13%

21%

19%

24%

31%

42%

27%

28%

21%

Volume Trends - PC

Lexus Motors KB Motors RD Motors

CV Lexus Bhandari French Non-Dealer Others Total

Mar 179 208 34 4 0 425

Mar 42% 49% 8% 1% 0%

Apr 103 156 26 4 0 289

Apr 36% 54% 9% 1% 0%

May 78 113 28 3 1 223

May 35% 51% 13% 1% 0%

Jun 86 130 21 1 6 244

Jun 35% 53% 9% 0% 2%

Jul 81 141 34 0 3 259

Jul 31% 54% 13% 0% 1%


Mar

Apr

May

Jun

Jul

42%

36%

35%

35%

31%

49%

54%

51%

53%

54%

8%

9%

13%

9%

13%

Dealership Volume Trends - CV

Lexus Bhandari French Motors Non-Dealer Other Dealer

CV Lexus Bhandari DST DSA Total

Mar 64 62 253 46 425

Mar 15% 15% 60% 11%

Apr 35 37 181 36 289

Apr 12% 13% 63% 12%

May 26 28 132 37 223

May 12% 13% 59% 17%

Jun 46 32 128 38 244

Jun 19% 13% 52% 16%

Jul 14 27 177 41 259

Jul 5% 10% 68% 16%


Mar

Apr

May

Jun

Jul

15%

12%

12%

19%

5%

15%

13%

13%

13%

10%

60%

63%

59%

52%

68%

11%

12%

17%

16%

16%

Sourcing Volume Trends - CV

Lexus Bhandari DST DSA

5 C’s of Credit

Character- Applicant’s intention to pay – Evaluation a person’s performance and management, which today also means “Credit source”. Same can be judge from any prev. repayment history, etc.

Capital- Client’s infusion of equity in the proposal, business venture, asset to be funded.

Capacity- The client’s financial position- means his asset, liabilities, net worth or equity position. His ability to repay the loan or credit over a specific term.Can be judged from his financial, banking and other details.

Collateral- what is on offer for the lender for security should he default or cannot repay. We have to ensure that lien marked RC is duly updated at our records in system of Tata Capital Limited.

Conditions- Items a lender may require of client to assure or encourage performance. These could include the rate of return on a loan to Tata Capital Limited, its tenor, Asset to be funded, DSA payout.


CPA (Credit Processing Analyzing)

CPA is the essential team of the E-nxt which plays a bridging role between sourcing & disbursement.

The CPA is responsible for handling the end to end processing of the data right from application to disbursement. They act as the backbone for business.

In CPA, Credit processing of both Tata capital & Tata Motor Finance is done.

ROLE & RESPONSIBILITY OF CPA:

Ensure proper data capturing on application forms, CAMS and sanction letter.

Role clarity and process clarity for own self from credit manager. MIS on business ,PDDS, Delinquency , Non starters and Portfolio

(communication through various MIS ) Measure , Monitor and constantly work towards TAT improvement Ensure PDD tracking and timely reports. Being Proactive in escalating issues to CM in terms of TAT/Portfolio Monitoring Post Disbursement Documents.

CPA PROCESS

IN the above given car loan processes, CPA process plays a vital role starting from file logged into CPA to PDD updation into system .

CPA processes consist of following sub processes:

File Login FI linking Local De-dupe Online De –duplication and CIBIL RCU CAM preparation Credit appraisal MIS Updation Status Communication to market / Sales Post Sanction documents purchasing File Checking Disbursement PDD Updating


Work Process of CSE

Basic Documents of Applicant & co.app.

Collected i.e.

Residential proof Application Form

Identity proof Bank Statement

Income Document Photograph Id

Signature Verification

1

Detail is finalized Deviations are referred to Credit for approval

FI is logged


are referred to Credit for approval

FI report submitted to

The Branch/CPA

CPA 2

Prepares CAM and

Submits for approval

File Login Process

Login is an important procedure and being the first check, it is very important to have a strong login desk….

Start

Application form receive at the CPA

Sourcing

Channel submits

The application Resister update with

Form at CPA incomplete reasons


Conduct field investigation As per verification process

CPA verifies the documents

Communicates discrepancies

If any

Completeness of

Application form incomplete details

And pre sanction docs communicated to sourcing

Channel

Login accepted Sourcing channel gets the

Entry made into incomplete information

The resister and documents

FI Process

Starts

Receipt of FI request

Memo by FI agency

Through e-mail/ from CPA

FI agency DMA asked to get the correct

Batches request and address and details


Sends the executive

On field verification Correct address and details and

Procured

Report prepared

By the FI agency and Re- FI initiated by CPA/

Forward to CPA channel

Address Traceable

Verification successful

FI report attached

To file and file processed

Local De-dupe process

After FI linking, file moves for local de-dupe check in excel sheets of login and rejects MIS of the branch…..

Starts

Status of earlier

CPA maintains a case checked

Copy of local database Check for existing

As per LOCAL DEDUP Earlier case Y exposure details

PROCEDURE disbursed

N Check the reason &


Sourcing channel/DMA Earlier case Y escalate if it needs

Submits the application reject to be revisited, else

From at CPA N reject

Earlier case Y

Approved/pending check the reason

CPA dose a ctrl+f & take the present

Against phone nos login to close

Address date of birth

Birth and name

Match found

Application

processed

further

On line De-dupe and CIBIL report linking

Having done local de-dupe and TAT sheet updated with match –if any, we move on for online De-dupe & CIBIL report.

Start


Re-login at frequent

Intervals to check

Receipt of for report generation

Complete application

Form

report generation Escalate

With in stipulated the issue

TAT

Data punched into De-

Dupe site and the CIBIL

Site for report generation Report printer

And attached to file

De-dupe match Application sent for

Report generated found /CIBIL further processing

For the case match

De-dupe match found and CIBIL match found

Process as per policy

RCU Process (Application taken for screening/ sampling)


Parallel to the processes, file moves for RCU(RISK CONTAINMENT UNIT)-depending on RCU availability as per location…..

Application

Checked by

RCU

For screened

Application stamp File sent for

Is affixed &file approval and processed

Return further. Refer end to end

Sample CPA process

Application

Taken for

Verification

Report

Receive Positive Case can be File

Mitigate rejected

Is TAT File on hold Collection

>24 hrs Triggered off

Escalated to regulation RCU


And asked for report waiver

Credit Appraisal Process (CAM)

Hereafter, CAM is prepared and is sent to CM for credit decision…..

Start

Credit memo prepared and

Forward to the credit manager MIS updated and file moved

With CIBIL and De-dupe report to requisite rack

Customer Approval

Satisfying Policy norms communication

Vide phone/MIS

N to channel

Approval authority Y Can the deviation be

Comfortable with the signed off by credit

Case manager

N N

Escalate to nxt

Case decline approval level with RM


Comments

Should the case be Y Updated Flushed

Revised N Case reject out in reject files log

B

Sec 138 notice generated

From system

Vehicle No skip tracing and

Traced collection efforts accelerated

Yes Legal proceeding initiated with

Vehicle RCM approval else collection

Repossessed and effort continues

Sale process initiated

Collection effort continue

Vehicle sale to be complete

With in 30 days from the date No

Of repossession

Case moves to


180-269 DPD

C Yes

D

C

D

Los on sale of

Account closure done Repo vehicle

Charge off form prepared

Recording loan loss

Charge off form generated

From system wrt loss on sale civil recovery suit to be initiated

Of vehicle against the borrower if not

Initiated earlier with

Appropriate approval


Evaluate initiation of legal Collection

Proceeding for recovery of follow up

Loss on sale continues

Case moves to

Beyond 269 PDP

Record loan closure with Record loan closure with

Appropriate approval appropriate approval


CREDIT PROCESS

FILE LOGIN: First a file is sourced from a channel then it comes to CPA, Now checks KYC (know your customer).In KYC identity proof, address proof, signature proof & 6 months bank statement is checked from the file. If the file is ok then login is accepted & entry made in the register & in MIS. If there is any discrepancy in the file it is communicated to channels.

FI: FI stands for field Identification. FI agency is a third party team which receipts a request from CPA through e-mail . FI agency investigates the customers residence address& office address given in the form is correct or not.IT also checks the eligibility of the customer & whether customer is upto the standard of taking loan or not. After all the investigation a report is prepared & sent to CPA. CPA then attaches the report with the file.

LOCAL dedupe : After FI linking, file moves for local de-dupe check.CPA maintains a Copy of local database of the person who have taken the loan from there company & all the details about the loan & the repayment structure.CPA types the name, phone no , date of birth, pan card no onthe online dedupe sheet.Then match is found or not found. If match is found then Status of earlier case checked.If earlier case is disbursed then check for existing exposure details. .If earlier case is rejected the Check the reason & scalate if it need to be revisited, else rejected.If earlier case is approved or pending then heck the reason & take the presen tlogin to close. Result is taken out & attached to the file.


Cibil: Cibil is the Credit Information Bureau (India) Limited (CIBIL) was incorporated in 2000. CIBIL’s aim is to fulfill the need of credit granting institutions for comprehensive credit information by collecting, collating and disseminating credit information pertaining to both commercial and consumer borrowers, to a closed user group of Members. Banks, Financial Institutions, Non Banking Financial Companies, Housing Finance Companies and Credit Card Companies use CIBIL’s services. Data sharing is based on the Principle of Reciprocity, which means that only Members who have submitted all their credit data, may access Credit Information Reports from CIBIL. The relationship between CIBIL and its Members is that of close interdependence.The establishment of CIBIL is an effort made by the Government of India and the Reserve Bank of India to improve the functionality and stability of the Indian financial system by containing NPAs while improving credit grantors’ portfolio quality. CIBIL provides a vital service, which allows its Members to make informed, objective and faster credit decisions. Like in dedupe in cibil also data is put in & then match is found or not found.

MIS: MIS is Management Information System. MIS is generally used by medium and larger scale organizations. There is dire need to build up computer culture by properly disseminating information about computer applications and its benefits. For monitoring the progress of implementation and for proper control of activities, efficient information system should be developed. In Mis all the information can checked at a glance.All the process of CPA is updated in MIS.

CAM: CAM stands for credit appraisal process.C PA team prepares cam. IN CAM 6 months bank statement is prepared in the Cam sheet along with the customer details & FI details.& sent it to credit manager attaching cibil & dedupe for credit approval.


INTERNAL ENVIRONMENT

SWOT ANALYSIS

The SWOT analysis of the industry reveals the position of the industry in respect to its internal and external environment.

ENZ

STRENGTH WEAKNESS


STRENGTH

SWOT

ANALYSIS

EXTERNAL

ENVIRONMENT

OPPORTUNITY THREAT WEAKNESS

1. Strong reputation & brand name.

2. Robust infrastructure

3. Fast Processing

4. attractive interest rates

5. Minimum documentations

6.Strong capital base

7. A large & diversified client base

8. A fully computerized branches at major cities.

9.A well & diversified of long term liabilities.

1.FI generated by a third company

2.Lengthy process

3.Time consuming

4. Work is done on excel sheet, no other special software is used..

OPPUTUNITIES

1.Interest earning

2.Secured money

THREATS

1. Significant competition from

Indian and foreign companies operating in the same segment.

PROJECT REPORT


Being a summer trainee, I was in the CPA team. CPA plays a bridging role between sourcing & disbursement. The CPA is responsible for handling the end to end processing of the data right from application to disbursement. They act as the backbone for business.

For loan to sanction proper document is very essential. The company would not sanction any loan with proper document. My job was to learn all the process of the CPA department and then to work on it. Process includes login in which we have to check the KYC (know your customer, I linking, Local De-dupe, Online De –duplication and CIBIL,RCU,CAM preparation ,Credit appraisal, MIS Updating, Status Communication to market / Sales, Post Sanction documents purchasing, File Checking, Disbursement, PDD Updating.

I have leant all the process and also have worked for eight weeks and understood all process of the company, how people apply for the loan, what are the criteria, what are the documents required, how the loan is being processed& approved. This is all about the project report.

BIBLOGRAPHY

WEBSITES:


www.google.com

www.mutualfundindia.com

www.wikipedia.com

www.rediff.com

www. E-nxt .com

www.sebi.com

www.yahoo.com

www. Tata capital .com

www. Tata motors Finance. com


http://www.yahoo.com/

tata enext

Documents

project report

project work

student of academy

prasenjit ganguly mba

prasenjit ganguly registration

balasore contentschapter

balasore acknowledgement

company guide