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January 2019 Tax Controversy Construction Industry / Property Developers

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Page 1: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

January 2019

Tax ControversyConstruction Industry / Property Developers

Page 2: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 2© 2019 Deloitte Ireland LLP. All rights reserved.

Welcome Introduction

Niall Glynn

Page 3: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 3© 2019 Deloitte Ireland LLP. All rights reserved.

Agenda

Introduction Niall Glynn

Overview of Current Revenue & Intervention Landscape Feargal Kenzie

PAYE Debbie Jennings

VAT John Stewart

RCT Alan Kilmartin

Revenue Interventions Sandra Brennan

Conclusions Niall Glynn

Page 4: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 4© 2019 Deloitte Ireland LLP. All rights reserved.

What to get from Workshop

Share your experience in a private setting

Learn from counterparts in similar organisations

Ask questions as we go through slides

Become experts on Revenue Hot Topics

Learn how to approach and deal with Revenue interventions

Free follow up for everyone in attendance

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Tax Controversy | Construction Industry/Property Developers 5© 2019 Deloitte Ireland LLP. All rights reserved.

Overview of Current Revenue & Intervention Landscape

Feargal Kenzie

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Tax Controversy | Construction Industry/Property Developers 6© 2019 Deloitte Ireland LLP. All rights reserved.

Tax Controversy - Overview

Landscape continually evolving

Tax is being digitalised

Revenue’s access to

Information and use of

Technologies growing

Risk related behaviour is

driving Revenue audit/

compliance interventions

E-Audits will soon be the

norm

Page 7: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 7© 2019 Deloitte Ireland LLP. All rights reserved.

Tax Controversy – Construction / Property Industry

• Your industry is a target for Revenue.

• “In 2017, we continued to invest in and develop our data analytics function, to help us to manage risk, address non-compliance and allocate our resources cost-effectively. We piloted a range of risk assessment models and developed new models to identify risk in the mineral oils, construction and property rental sectors.”

(Extract from The Revenue Commissioners 2017 Annual Report published April 2018)

This showcases the link between the resource to identify risk and the audit policy to monetise it.

• Indication of the scale of industry in 2017 - 554,960 relevant contracts (only) notified to Revenue with a value totalling €49.12bn.

Construction Sector: 2017 Overview

Yield: €60.2m

12% of total yield from all interventions

Most frequently audited sector

Top of tax defaulter list

Page 8: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 8© 2019 Deloitte Ireland LLP. All rights reserved.

What are Revenue doing?

INTERESTING FACT: In 2016 Revenue’s compliance initiatives (HRI, HTB, AQ for example) in the construction sector contributed to increased revenues of €290 million. The Budget 2016 target was €20m.

Revenue Audit selection policy –based on RISK

RISKData Analytical Tools

(REAP / CRE / SNA)

Technology

- Revenue investment- Information

eRCTVAT

return / VRTD

PMODReal time Management Accounts for Revenue

Home Renovation Incentive (HRI)

Specific target

Page 9: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 9© 2019 Deloitte Ireland LLP. All rights reserved.

What is the Construction Industry tax footprint?

Reverse Charge for VAT on sub contractors has “taken them out” as a risk (in the main) – the principal is now the mark1

PMOD will record real time payroll records, facilitate benchmarking/outliers - % of staff to sub contractors, % of payroll to overall wages and salaries for example3

Property Transactions: Stamp duty returns/CG50 clearance & CGT returns/VAT payments/refunds5

The electronic record of sub contractors makes for ease of identification of potential short scenario’s where RCT not operated (electronic download of your

records)2

Expenses of travel/subsistence (including country money) will continue to be an area of interest 4

Cross Border: VIES/Intrastat/PAYE Exclusion orders/VAT registration/trigger local taxes 6

Page 10: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 10© 2019 Deloitte Ireland LLP. All rights reserved.

What is the Revenue Audit / Intervention landscape?

Role of “Electronic” in the process – Analytics, RFTS, e-Audits/IDEA software, eRCT, PMOD

Access to legislative power to access your information (S900’s….)

Joint Investigation Units – DEASP, WRC, NERA, Social Welfare - Site Visits/Dawn Raids

Revenue Commissioner tolerance

Code of Practice for Revenue Audits and Other Compliance Interventions

Role of the Qualifying Disclosure

Afterlife – Penalty, Publication, Prosecution and Appeal Process.

1

2

3

4

5

6

7

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Tax Controversy | Construction Industry/Property Developers 11© 2019 Deloitte Ireland LLP. All rights reserved.

PAYE

Debbie Jennings

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Tax Controversy | Construction Industry/Property Developers 12© 2019 Deloitte Ireland LLP. All rights reserved.

Tax Controversy

PAYE Landscape

PAYE Modernisation

(PMOD)

Gross Up Settlements

Revenue Intervention

Insights

Onus on employer to

withhold

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Tax Controversy | Construction Industry/Property Developers 13© 2019 Deloitte Ireland LLP. All rights reserved.

Areas to watch for

PAYE – Common Pitfalls

Expenses

Life Assurance

Salary Sacrifice

Travel and Subsistence

Directors

Expatriates

Severance payments

Professional Subscriptions

Medical Insurance

Premiums –Gross versus

Net

Share based remuneration

BIK

Contractors

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PAYE

Tax free reimbursement – “….incurred wholly, exclusively and necessarily in the performance of the duties of the employment….”

Motor Travel, Subsistence, Business Expenses

Tax Tip: anything tax free/tax efficient is scrutinised!

Civil service mileage &

subsistence rates

Record keeping vital

Flat rate basis or vouched

basis

Expense policy

Extensive Revenue guidance

Revenue intervention

insight

Normal place of work

Expect rationalisation /

testing by Revenue of the circumstance

presented

Linking employees

home address, site address, BIK, expense

position

Travelling appointments, directors, site

based employees (country money)

Watch for Criteria!

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Tax Controversy | Construction Industry/Property Developers 15© 2019 Deloitte Ireland LLP. All rights reserved.

Normal place of

work

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Record keeping vital

Page 17: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

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Travelling appointments, directors, site

based employees (country money)

Page 18: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 18© 2019 Deloitte Ireland LLP. All rights reserved.

Watch for Criteria!

Page 19: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 19© 2019 Deloitte Ireland LLP. All rights reserved.

Contractors

PAYE

• Continues to be an area of interest by Revenue – will get a renewed focus post PMOD.

• Employed V’s Self employed – Contract of Service V’s Contract for Services.

• Code of Practice for determining employment or self employment of individuals – last updated in 2007

Indicators Employed Indicators Self-Employed

Supply of labour only Owns his/her own business

Lack of control/management Is responsible for management of business

Not in business on own account Has control over what is done etc.

Cannot subcontract Can subcontract

No financial risk Can profit from business

Can provide services to more than one business at a time

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Tax Controversy | Construction Industry/Property Developers 20© 2019 Deloitte Ireland LLP. All rights reserved.

Contractors

PAYE

PAYE –Contractors

Tax exposure – anything from ER PRSI to full payroll taxes

(on a grossed-up basis).

Personal Services Companies – “disguised employments”

being tackled in UK – changes in the future?

Issues:- Loss to exchequer

- Social insurance issues- Employment rights issues

Other areas of focus – Family wages, inbound/outbound

contractors/employees

Substance over form

Revenue Insight:

Contractors Project in the IT sector - 4 years and

deliberate behaviour – ER PRSI – the price of comfort?

Sole Traders – Risk Area

Page 21: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 21© 2019 Deloitte Ireland LLP. All rights reserved.

PAYE

Benefit in Kind

Tax Tip: BIK exemption for electric vehicles post 01/01/2018 (€50k cap from 01/01/2019)

Business Mileage &

Normal Place of Work

Pooled Vehicles

Vehicle Classification

Watch for criteria!

Record keeping

Medical insurance –gross v net premium

Mobile Phones-

allowances & private use

Accommodation - conditions

Professional Subs -

conditions

Record keeping

Page 22: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 22© 2019 Deloitte Ireland LLP. All rights reserved.

Recovering PAYE on a grossed up basis (Gross Ups)

PAYE

Finance Act 2017 –legislative basis for

‘gross ups’

Example:

€100 gross, marginal rate of 52%, tax due €52

versus

€100 net, marginal rate of 52%,

Re-grossed income €100/.48 = €208.33

Tax due €108.33

Applies where:

• Total non-operation of PAYE on all emoluments; or

• Employer tries to disguise payments of emoluments as something else

All payments will be treated as received

net by the employee

In effect more than doubles the outlay

(before interest and penalties)

Does not apply to genuine

misdemeanours

Page 23: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 23© 2019 Deloitte Ireland LLP. All rights reserved.

PAYE Modernisation

Real Time Reporting system for Revenue

Live from 1 January 2019 – monitor bedding in period (reminded of ‘sledgehammer’ post e-RCThoneymoon period)

Pressure points – Benefit in kind (motor vehicles), company credit cards, taxable expenses, professional subs

Visibility of in year adjustments – effect on taxpayers profile – trigger intervention?

Penalties for non compliance - €4,000 penalty per breach of PAYE regulations, €3,000 on company secretary per breach (item basis)

Strong governance, knowledge of policies/procedures/payments made, strong internal controls

Page 24: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 24© 2019 Deloitte Ireland LLP. All rights reserved.

PAYE Wrap Up

Invariable one chance to deduct tax from an employee

The settlement rate of tax can reach in excess of 60%

Layer this up with potential gross ups and the PAYE landscape can be very costly

Be aware of red flags – late filings, multiple adjustments, untimely payment of liabilities, large increases in employee numbers, large increases in monthly liabilities

Skeletons – options available – PAYE Self Correction, PAYE Settlement Agreements and Disclosures

Ongoing self reviews and PAYE healthchecks

Page 25: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Break Out

Session

Page 26: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 26© 2019 Deloitte Ireland LLP. All rights reserved.

PAYE Example

• Employer provided medical insurance to 1000 staff members

• Incorrect subjected the net premium (€800) to payroll taxes instead of gross premium (€1,000) for all employees

• What is the potential impact of the income missed?

Fact Pattern

• €200 x 1000 = €200,000 per year

• Four year review period - €200,000 x 4 = €800,000 missed incomeCalculation

• €800,000 x (52% + 10.75%) = €502,000 settlement before interest and penaltiesProactive

Approach – Best Case

• €800,000 treated as net - regrossed €1,666,666.67 x (52% + 10.75%) = €1,045,833.33 settlement before interest and penalties, publication?

Reactive Approach – Worst

Case

PMOD Penalties?

Page 27: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 27© 2019 Deloitte Ireland LLP. All rights reserved.

VAT

John Stewart

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Focus on Indirect Taxes

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Royal & Sun Alliance

Lord Justice Sedley

"Beyond the everyday world … lies the world of VAT; a kind of fiscal theme park in which factual and legal realities are suspended or inverted”

Page 30: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry / Property Developers 30© 2019 Deloitte Ireland LLP. All rights reserved.

VAT – Risk Areas

1

Disallowable VAT E.g. Food & drink for employees.

3

Connected Party transactionsCan be subject to specific rules.

5

Recovery of VAT on overhead expenses.Agreed Methodology?Annual review?

2

Input VATAre invoices received valid for VAT purposes?

4

Entitlement to Recover VATVatable or exempt activity?

6

Revenue rulingsHave they been properly implemented?Are they current?

Page 31: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

31Tax Controversy | Construction Industry/Property Developers© 2019 Deloitte Ireland LLP. All rights reserved.

Sale

Commercial

Vatable Exempt

Residential

Joint Option to

Tax

Transfer of

Business Relief

Sale

VAT Treatment Property Transactions

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32Tax Controversy | Construction Industry/Property Developers© 2019 Deloitte Ireland LLP. All rights reserved.

Lettings

Residential

Exempt

Commercial

Landlords Option to Tax

Lettings

VAT Treatment Property Transactions

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33Tax Controversy | Construction Industry/Property Developers© 2019 Deloitte Ireland LLP. All rights reserved.

CGS records

Acquisition

Annual Adjustment

Development

Change in Use

Capital Goods Scheme

VAT Treatment Property Transactions

Page 34: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Break Out

Session

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Residential Property for Letting

Example

Developer NewCo Developer

13.5%

TPC

PSP

23%

13.5%

23%

Third Party Contractor

Professional Services Providers

Page 36: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 36© 2019 Deloitte Ireland LLP. All rights reserved.

RCT

Alan Kilmartin

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Withholding tax which applies to certain payments by principal contractors to sub contractors in the construction industry

Managed electronically through ROS – contract, payment notification and post-payment matters

Sub contractor – restrictions as to the use of the tax withheld

Punitive penalty regime – payment based and based on affairs of sub contractor

Tax Controversy – RCT Landscape

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• RCT is a withholding tax

• Applies to payments a Principal Contractor makes for specific services –known as relevant operations

• Penalties can be significant and are linked to the recipients RCT rate;

What, when and how does it apply?

Relevant Contracts Tax

Contractors RCT Status Potential RCT penaltyPotential penalty on

€150k payment

0% 3% €4.5k

20% 10% €15k

35% 20% €30k

Not registered 35% €52.5k

Page 39: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 39© 2019 Deloitte Ireland LLP. All rights reserved.

Common pitfalls

Relevant Contracts Tax (RCT)

Principal Contractors

Middleman

Developers

Connected Persons

State & Semi-State

Water, Gas,

Electric

Telecoms

Not registered as a Principal Contractor, ‘man in the middle’ e.g. landlord – tenant works

Oblivious Principal

Page 40: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 40© 2019 Deloitte Ireland LLP. All rights reserved.

Common pitfalls

Relevant Contracts Tax (RCT)

May have an RCT registration in place but not including all relevant services, e.g. repairs

Unaware services within remit of RCT

Single Contract

Goods

Maintenance

Repairs

Page 41: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 41© 2019 Deloitte Ireland LLP. All rights reserved.

Payment Controls

AP inputs

Common pitfalls

Relevant Contracts Tax (RCT)

Issuing payments before obtaining Authorisations

Not operating system correcting

Page 42: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

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Company A Company B Contractor

Common pitfalls

Relevant Contracts Tax (RCT)

Non or only partial operation of RCT between group entitiesPayments for or between group

companies

Page 43: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

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Common pitfalls

Relevant Contracts Tax (RCT)

Incorrectly charging or recovering VAT on RCT servicesVAT not treated correctly

Reverse Charge

VAT

RCT services

Recovery?

Non RCT services

Page 44: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 44© 2019 Deloitte Ireland LLP. All rights reserved.

Common pitfalls

Relevant Contracts Tax (RCT)

Oblivious Principal

Unaware services within remit of RCT

Not operating system correcting

Payments between group companies

VAT not treated correctly

Connected Persons

Unreported Payments -v- Post Payments

Repairs -v- Maintenance

RCT Contracts

Deduction summary adjustments & surcharges

Page 45: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Break Out

Session

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Pop Quiz

1 Is there an amount that can be paid without RCT/VAT being operated?

2If there are multiple contracts with the same subcontractor, must each contract be notified separately?

3Sometimes an invoice/document will be for an RCT operation while RCT would not apply to other invoices/documents from the same subcontractor. What is the correct procedure?

4 What is the distinction between repairs and maintenance?

5 Does RCT apply to skip hire, landscaping, painting?

Page 47: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

Tax Controversy | Construction Industry/Property Developers 47© 2019 Deloitte Ireland LLP. All rights reserved.

Revenue Interventions

Sandra Brennan

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Significant Changes in Recent Years

Technology

• Data Analytics

• e-Audit

Personnel

• Auditor profile

Revenue Approach

• Structured

• CCF

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Types of Revenue Interventions

Revenue Non-Audit

Compliance Interventions

Risk Management

Interventions – 201,603

Assurance Checks –

416,662 Tip: Non-audit compliance interventions can lead to a Revenue Audit – nature of response is key Unprompted Qualifying Disclosure Available

Revenue Audits

5,220

Revenue Investigations

66

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Notification - 21 days notice is a short timeframe - Is an extension required?

Scope - review scope of revenue audit – revenue are highlighting the risk areas

Information requested in advance – Revenue are prepared

Formality of the Revenue Audit process

Revenue Audit

Ability to make an unprompted qualifying disclosure no longer available

Page 51: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

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Engagement with Revenue Auditor – co-operation

Time to prepare is crucial to a positive outcome

Identify issues/high risk areas

Quantify underpayments – decision on qualifying disclosure

Revenue Approach – other matters / other years

Opening Meeting – attendees / strategy

Managing the process

Strategy

Brand / Reputation Risk

Page 52: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

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• Unprompted Qualifying Disclosure

• Prompted Qualifying Disclosure

Disclosures

Tax Tip: once an unprompted or prompted qualifying disclosure is accepted by Revenue you are protected from publication

Disclosures Category of Behaviour Penalty % Qualifying Disclosure Full Co-Op Penalty No Disclosure made full

co-operationFull co-operation

not given

Unprompted co-operation

Prompted co-operation

AllCareless Behaviour without significant consequences

20% 3% 10% 15%

First DisclosureCareless Behaviour with significant consequences

40% 5% 20% 30%

Deliberate Behaviour 100% 10% 50% 75%

€100,000 tax liability can attract

penalties of between €3,000 and

€100,000

Page 53: Tax Controversy Workshop 17 January 2019 · 2020. 5. 24. · Tax Controversy | Construction Industry/Property Developers 14 PAYE Tax free reimbursement –“….incurred wholly,

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Conclusion

Niall Glynn

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Tax Controversy | Construction Industry/Property Developers 54© 2019 Deloitte Ireland LLP. All rights reserved.

Recent Issues

Valuations LossesOffshore

Structures

FamilyOwned

Business

Domicile

Levy

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Action Points

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Action Points & General Review

Tax Health Checks

Consider your control framework

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Healthcheck – when to do one?

Healthcheck

Change in personnel

Default position –every two

years

In advance of a M&A event

Following discovery of a process error outside of the self-correction

period

On receipt of a Revenue

Audit notification

letter

Director’s compliance statement

Shareholder report / AGM

No Audit in recent years

In advance of PAYE

Modernisation

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Consider your control framework – Risk Areas

Processes Procedures TechnologyPersonnel

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THANK YOU

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