tba - toc europe · – increase operational efficiency – drive new revenues – gain competitive...
TRANSCRIPT
TBA – Konecranes
Port Solutions Business Area
created comprising four
Businesses
Design to perform
About TBA Doncaster
Our history in a nutshell
Our Customers
Over 30 installations in 5 continents
CommTrac: Terminal operating system
Managing all aspects
of bulk and GC
operations
Local Not Global
Localised systems have been implemented because
– Regional suppliers in geographical areas
– Acquisition of businesses with existing systems
– Multi-terminal organisations may be using different systems at different
locations
– Systems not part of strategic roadmap
– Perception that one size doesn’t fit all and nothing is standard in terminal
operations
– Up until recently systems for enterprise management were hugely expensive
Local Not Global
Head Office
Site 1
Site 3Site 2
Local Not Global
Decentralised systems
require more
infrastructure
Each location would
typically be different with
multiple servers per site
Limitations and FrustrationsAt the operational level localised systems tend to meet the business requirements– Multiple systems may be implemented to achieve the operational requirements
At the Senior Management level independent systems have significant limitations– Localised reporting
– KPIs based on different metrics
– More difficult to drive corporate continuous improvement strategies
– Standard Operating Procedures vary from terminal to terminal
– Localised master data and tariffs
– Higher administrative load to collate data
– Large IT overhead
– Potential for key-man dependency at a terminal level
For Customers the situation is also frustrating– Same type cargo in multiple locations and no central overview
– Administrating with each terminal
Technical Overview - Infrastructure
Head Office / Cloud
Internet Gateway
Site 1
Site 2
Site 3
Presentation Tier
Application Tier
Data Tier
Server Architecture
Mobile Client
Realtime
Communication
Server
Typical setup for a
centralised solution
– One centralised server
architecture
– Allows for easy scale up
and scale out depending
on demand
– Local network and
device setup only is
required
Technical Overview – Cloud InfrastructureCloud allows for multiple services to be offered– SaaS - Software as a Service
– Acquiring the software deployment through the Internet
– Provides the company with the Software on Demand
– PaaS - Platform as a Service– Provide a Virtual Hosting Platform
– Saves software & hardware maintenance and labour & time management
– IaaS - Infrastructure as a Service– Significantly reduces costs of ordering hardware, software, storage, power, and the bandwidth for construction of
traditional computer room, the company can acquire the IT resources more efficiently by paying per use
– Private Cloud makes the exterior resources interior within the company through a VPN
– Hybrid Cloud, which integrates cloud services from different providers more flexibly, combines the Public Cloud/SaaS and the Private Cloud. Sensitive data is served by the Private Cloud while non-confidential data is served by the Public Cloud which has a lower costs
Reduced IT administration
Technical Overview – IntegrationsNew technology allows for easier centralised solutions– Issues existed with truly connected systems which meant all hardware had to be on the same
physical network and always connected
How to deal with integrations to automation with SAAS – Realtime Communications Servers
– Used to integrate into complex system where two-way communication to the central servers are required – e.g. SCADA; Automated Weighbridges
– Internet of Things Devices– Local Storage to collate on site information
– Data pushed to the central servers when online
– Tablet Devices– Allows for connected/disconnected running that directly link through API’s
– RESTful API’s
Operational Overview
Centralised master data
– Group control over key master data to allow improved reporting such as– Products
– Organisations
– Event Types (Operational / Downtime etc.)
Centralised tariffs
– Tariff management can be moved to head office to allow for better commercial
terms to be agreed
– Rates can easily be compared across terminals
– Finance can review and ensure everything that should be charged for is being
charged
IT BenefitsReduced TCO– Reduction in hardware and software costs
– Reduced IT administration
– Reduction in TCO to centralise on-premise is approximately 75%
– With further reductions of approximately 51% to move a centralised system from on-premise to cloud
Data Integrity– The single greatest benefit of centralising an organisations operational systems is data integrity – one version
of the truth
Ease of training– It’s the same system for everything
– The learning curve for users is greatly reduced
– If all processes are in the same database, then users need only learn one system, not multiple systems
Support– With a centralised system, support is focused on one product. With many databases, even if they are built on
the same platform, separate support is required for each.
Operational Benefits
Standardised SOPs
– It is a general misconception that operational procedures cannot be
standardised from terminal to terminal
– Centralised systems allow for standardised rules, workflows and data
– Localisations per terminal can be added for culture settings and bespoke terminal
requirements – but it is still a single system
Shared master data
– Reduced admin costs
Operational Benefits
Implement global continuous improvement standards such as OEE
Take action to improve
performance
Map Impacts and set
priorities
Chose indicators and
understand data needs
Measure inputs used in
operations
Assess the operations
Evaluate the product
Understand the results
All Time
Planned Production TimeSchedule
Loss
Run TimeAvailability
Loss
Net Run TimePerformance
Loss
Fully Productive TimeQuality
Loss
Organisational Benefits - Restructure
Opportunity to reorganise with centralised planning and finance
functions – even flexible workforce to manage peaks
Business Intelligenc
e
Enables real-time analysis
Improves the decision making process
Makes it easy to
access and share
information
Helps identify waste in the
system
Reduces the risks of
bottlenecks
Helps you know your business
Organisational Benefits – Business Intelligence
Organisational Benefits – Business IntelligenceBusinesses use BI programmes to– Accelerate and improve the reliability of decision making
– Optimise internal business processes
– Increase operational efficiency
– Drive new revenues
– Gain competitive advantages over business rivals
Centralised systems allow for this information to be more readily available and easier to setup as the main business driver is to ensure consistency in– Data Integrity
– Master Data
– Standard Operating Procedures
Customer BenefitsGlobal view of data– Stocks, and available capacity at location or group level
– Outstanding orders; allows users to see how much product has been sold and where
Global customer administration– Order entry
– Vessel booking and manifest upload
– Truck appointments (haulage)
– Request for services
Centralised reporting and invoicing– Consistent structure and look and feel
– Standardised API’s to allow integration to customer systems
The same system for all access and administration
Conclusions on Centralisation
Reduced system costs
Savings through reorganisation and efficiencies
Consistency and standardisation
Better customer service