tc3 biz spring 2015 workshops

One of the most important ways we support our local community organizations and businesses, and their employees, is by building skills and knowledge that are essential to success today. TC3 Biz is pleased to present our Spring 2015 offerings in several areas, and I want to highlight a few of our new exciting program offerings and features:

Our new Leading Today Certificate Program is found on pages 5-6. We’ve heard from you that you are looking for a higher level program. After researching leadership and exploring your needs in more depth, we’re now offering a program that goes beyond the traditional offerings. I am particularly excited that we’ve been able to integrate an assessment tool that provides real feedback from your colleagues. It is an investment - but the quality and content will be worth it.

We’re offering a new program in 3D Solid Works, and continuing to offer our popular Excel training programs. See page 2.

Our new Managing Tough Conversations Certificate Program addresses one of the most fundamental skills of success today - communication. Take a look on page 4 to see this indepth program.

We are now offering a four-day Project Management Program and it qualifies for the PMI 35 hours of classroom training. See page 7.

On another note, we now have an early bird registration discount - so plan and register early to take advantage of this opportunity.

Our Sprole Conference room on our main campus is being remodeled this spring, so some of our programs are offered at our beautiful TC3 Cortland Extension Center at 157 Main St. It’s easy to get to, parking is free, and the training room and computer labs are ideal. Next fall, we’ll be offering programs in our new Sprole Conference Room and both of our Extension Centers. Please call us at 607.844.6586 if you’d like any of these or other programs customized for your environment and delivered when and where you need them.

Martha HubbardDirector, Strategic Corporate and Community Partnerships

Greetings

Computer | page 1-2

Communication | page 3-4

Management | page 7-8

Workplace and Business | page 10-12

State Licensing | page 13

Healthcare Careers | page 14Con

tents

Who we are and what we do for you

Your Key to Success• TC3 Biz creates customized training programs that build the workplace skills your business needs to succeed.

• Our consultants are not only subject-matter experts with real-world experience --- they are also professional adult educators.

• We offer training around-the-clock – what fits your schedule best?

• We take responsibility for all aspects of the program – you only need to call us, and we get to work for you.

• We can provide training programs on-site, or at one of our three convenient, fully equipped locations.

• Our staff is always available to help you.

Visit TC3.biz for more details.

If you don’t see what you need – or need help determining your training needs – call us at 607.844.6586 or email [email protected].

Grant fundingMany programs are eligible for training grant funding through our SUNY Workforce Training Program. If eligible, TC3 Biz can secure the grant funding for you. For more information, contact us at 607.844.6568 or [email protected].

Greetings

Introduction to Word 2010Designed for students who wish to learn the basic operations of Microsoft Word to perform their day-to-day responsibilities, and who want to use the application to be more productive in their work. It provides the fundamental knowledge and techniques needed to advance to using more complex Word features, such as protecting your documents and usage of ligatures.

In one day, you’ll learn how to: • Identify and work with basic Word 2010 tools and features • Edit text in a Word document • Modify the appearance of text in a Word document • Insert special characters and graphical objects • Organize data in tables • Proof a Word document • Control the appearance of pages in a Word document • Print a Word document

W | May 27 8:30 a.m. – 4 p.m. Cortland $155 | Early bird $139

Introduction to Microsoft Excel 2010Do you want to gain necessary skills to create, edit, format, and print basic Microsoft Office Excel 2010 worksheets? This one-day program is the solution.

Learn how to: • Create a basic worksheet by using Microsoft Excel 2010 • Perform calculations in an Excel worksheet • Modify an Excel worksheet • Modify the appearance of data within a worksheet • Manage Excel workbooks • Print the content of an Excel worksheet

T | Mar 31 8:30 a.m. – 4 p.m. Cortland $155| Early bird $139

This course has saved me time as I now know shortcuts and/or where to find ways to help myself in searching for a way to do something. Past participant

Computer

1 607.844.6586 | [email protected] | TC3.biz

Customization CAPABILITIES

Microsoft Office Applications (Word, Excel, Access, PowerPoint, Outlook) AutoCADMicrosoft Project PreziMicrosoft Access and database development RevitAdobe (Acrobat, Photoshop, Flash, Illustrator, Bridge) Web Design (Dreamweaver, HTML, WebWizard)Basic Computer Skills

Don’t see what you need? We can develop a new

program, or tailor one of these to your specific needs –

when and where you need it!

Call us today at 607.844.6586, and we’ll get to work for you!

Take advantage of the early bird registration fee and register two weeks prior to the start of class.

REgISTER EARLY!

To register call 607.844.6586 or complete form inside 2

Intermediate Microsoft Excel 2010Gain advanced skill sets necessary for calculating data using functions and formulas, sorting and filtering data, using PivotTables and PivotCharts for analyzing data, and customizing workbooks.

In one day, you’ll learn how to: • Use advanced formulas • Organize worksheet and table data using various techniques • Create and modify charts • Analyze data using PivotTables, Slicers, and PivotCharts • Insert and modify graphic objects in a worksheet • Customize and enhance workbooks and the Microsoft Office Excel environment

TH | Apr 2 8:30 a.m. – 4 p.m. Cortland $155 | Early bird $139

Prerequisites: Before starting this course, students are advised to take the Introduction to Microsoft Excel 2010 or have equivalent knowledge. Please see Introduction to Excel 2010 description for learning objectives/knowledge.

Enjoy the online learning environment? Computer training is available online at TC3.biz/online-learning.asp

NEW! Introduction to SolidWorks CAD--- Create 3D parts using CAD softwareIntroduction to computer aided design (CAD) using SolidWorks CAD software. Participants will learn CAD software while creating 3D parts from 2D sketches using extrude, revolve and sweep operations. Additionally, they will learn how to use fillets, chamfers, and the hole wizard to refine the part geometry.

Upon completion of the course, participants will have the knowledge and basic experience necessary to create 3D parts using CAD software.

Topics include: • CAD 2D: Sketches and sketch relations, creating Datums (Planes and Axes) • CAD 3D: Extrude, Revolve, and Sweep operations • Using Fillets, Chamfers, and Hole Wizard • Creating Multiple 3D Objects

T | Apr 7–28 9 a.m. – noon Cortland $265 | Early bird $239

Did you know that we can bring computer training to your worksite?

Call 607.844.6586 and ask us about programs tailored just for your office or business - and delivered at your convenience! We can even consult on specific computer issues you have in your environment and integrate examples from your real world environment.

Computer

Delivering Effective Presentations Delivering effective presentations is a critical skill in organizations and for individuals who want to advance their careers. This interactive program allows time for presentation, preparation and practice, and will include time for you to actually deliver a presentation and receive feedback.

Topics include: • Audience analysis -- every presentation is different even if the subject is the same • How to construct a presentation that meets your objective and communicates your ideas clearly and effectively • Relieving and effectively using presentation stress • Handling questions and feedback from audience well • How to speak with confidence and poise

T, TH | May 19 & 21 9 a.m. – noon Cortland $175 | Early bird $159

Certificate in Customer Service Customer service is essential for all organizations. With the increase of technology, interactions with customers becomes all-the-more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.

Learning objectives: • Improve your customer service skills to enhance your career skill set • Improve productivity • Increase your organization’s success

You will also take away some extraordinary customer service techniques you won’t find anywhere else.

Two one-month coursesExtraordinary Customer Service and Keys to Customer Service.

Feb 2 – Mar 27 Online $269 | Early bird $245

Apr 6 – May 29 Online $269 | Early bird $245

Jun 1 – Jul 31 Online $269 | Early bird $245

“I found this course very helpful. I learned numerous tips and strategies in your customer service program that I will be sure to use. I feel like I’ll be more successful.” Past participant


Communication


Creating and Delivering Presentations Meetings: Getting the Work DoneBusiness and Email Writing Listening for the Bottom Line Strengths Based Communication Skills The Leader as Listener Communication Coaching for ManagersCommunicating with Tact and Influence Communicating through ChangeCommunicating with Different Behavior Styles Customized Writing Coaching and Instruction





NEW! Managing Tough Conversations Certificate ProgramGain the essential tools to manage your tough conversations. Enroll in the certificate that includes two classes – the Beginner’s Tool Box and Delivering Life Changing Feedback.

W | Apr 1 & Apr 8 9 a.m. – 1 p.m. Ithaca $379 | Early bird $349

The Beginner’s Tool Box – Communication 101Communication is the most needed and least developed skill in both the workplace and at home!

Whether you consider yourself an “ok” communicator or a true novice who is challenged to be confident and competent, we have something for you. You will gain the basic skills to help you be seen as effective and valued, while acquiring confidence to handle daily communication dilemmas.

Topics Include: • The difference between selective, active and reflective listening • Assumption cycles versus Whole Communication • What validation really is and how you can use it to clarify or motivate • Barriers to communication that are unique to you and your style • The role emotion plays in how and when we communicate • The three - step process of making an assertion and why it is so necessary

W | Apr 1 9 a.m. – 1 p.m. Ithaca $209 | Early bird $189

Delivering Life Changing Feedback --- Safe-guarding Your Important Workplace Relationships Communication is the single most important skill needed for any interaction at any level of the organization. When communication breaks down between individuals, teams, or departments, it destroys trust. Learn the foundational tool to use in ANY situation that requires feedback and how to provide feedback that enhances, not destroys, connections that are important to you.

You will learn how to : • Understand your audience’s motivation • Master your ability to communicate what you want to say while staying balanced and open • Apply the concepts of validation and appropriate assertiveness • Enhance your capacity to understand what is REALLY being said - identifying and interpreting Advanced Body Language • Use FOUR steps to providing essential feedback

W | Apr 8 1 p.m. Ithaca $209 | Early bird $189

Is your schedule making it difficult to complete an online course? Did you know that you can transfer to the next offering of the same online course for no additional fee?



REgISTER EARLY!

Communication

NEW! TC3 Biz Higher Level Leadership Program in Response to Your Requests!

LEADINg TODAY We’ve developed this new certificate program to provide leaders with essential skills needed today. You’ll go beyond the traditional programs to gain a deeper awareness of yourself, learn new skills, and learn how you can build your own resilience. Designed for both emerging leaders who are seeking to build their capabilities, and for established leaders who want to further develop their skills and gain resilience and mastery, this six-component program begins with an assessment tool to gain essential feedback from peers and reports.

Leading Today Certificate ProgramF | Apr 3 - May 22 8:30 a.m. – 12:30 p.m. Ithaca $1699 | Early bird $1499

Emotional Intelligence: Understanding Yourself and Others You’ll go beyond the self-knowledge gained through many inventories, benefiting from feedback from people in your work environment. Once registered, you will identify five individuals in your work environment who will receive the Social Style feedback survey. Your personalized report and activities in this session will help you learn: • How others perceive your style and how you see yourself • How others perceive your ability to manage stress and tension in relationships • How you can recognize the preferred working style of other people critical to your success • What happens to your style under stress and what you can do about it • How you can adapt behavior with high integrity, and not compromise, to work more productively with people of every style to achieve goals

F | Apr 3 8:30 a.m. – 12:30 p.m. Ithaca

The Leader as Listener Communication skills are essential to successful leadership. In this session, learn core communication skills that show with empathy and without judgment that you hear others’ messages. Through brief presentations, demonstrations, and numerous practices you’ll learn: • How to use active listening skills to prevent misunderstandings and clarify what others say • How to ask questions that get to the bottom line • Show others that you really understand the real meaning of what they say • Overcome communication habits that might shut others down

F | Apr 10 8:30 a.m. – 12:30 p.m. Ithaca

Creating Credibility --- The Foundation of Building Trust and Accountability The vast majority of organizations are well intentioned, but fail in being “fear-less” when developing employees who are both trusting and accountable. In this cutting edge approach to transforming the fear-based decision making that permeates organizations, you will learn how to create a four-step plan that will:


Leading Today

• Identify limiting language and patterns of belief in every day conversation that influence your culture and performance • When to use debate versus discussion in developing your employees • Learn how to use your 3 P’s: Position, Prestige and Power to enhance, rather than destroy trust • Learn the Who-What-How approach to developing accountability feedback loops

F | Apr 17 8:30 a.m. – 12:30 p.m. Ithaca

Managing Your Energy: Developing Resilience As a leader, your ability to be available to others while maintaining your precious reserves of personal energy is paramount, but often overlooked. In this workshop, you will gain access to cutting-edge techniques that will help you stay on-point, focused, and also teach you to know how to best “ride the wave” of activity you experience daily.

Topics include: • How to identify energy draining and energy gaining states • How to recalibrate assumptions and gain vital information in relating to others • Developing empathy, the science of compassion, the power of visualization as a problem-solving tool • How to short-circuit negativity in the physical system and create states of peak performance as an alternative

F | May 1 8:30 a.m. – 12:30 p.m. Ithaca

Leading ChangeHow can you lead others through change? How can you deal effectively with the accelerating pace of change to ensure your organization’s success? In this session, learn skills to move others beyond comfort, security and certainty through simulations and group discussion.

Learn: • The dynamics of change and how it affects yourself and others • Tools and strategies to manage the task side and human side of change • How to apply the 6 Thinking Hats as a group/team process tool • How to manage resistance and increase participation • How to use communication as a change management strategy

F | May 8 8:30 a.m. – 12:30 p.m. Ithaca

The Leader as Strategic: Thinker, Planner, and Visionary Creating an award-winning culture begins with each leader’s ability to visualize the best in their employees and to create a plan to achieve that vision. In this workshop, we will address how to begin the process of creating “Intentional Community” and to establish a plan to take that vision into action.

You will have a dedicated opportunity to identify your visionary package, including legacy, strengths, and weakness as well as values and beliefs-the essential package that employees need to know when you are asking them to follow you.

You’ll also create a two-month checklist which will take your vision into action with your employees to help you establish that thorough and consistent approach to interpersonal management --- the MOST important concern most teams have when a leader decides to create a workplace community from intention rather than reaction.

F | May 22 8:30 a.m. – 12:30 p.m. Ithaca


Leading Today

Improving Teamwork and Cooperation Create an environment of teamwork and cooperation!

Better teamwork results in higher productivity, better quality, and improved relationships among co-workers. Start with a 10-point team jump-start checklist, and then learn how you can eliminate barriers to effective teamwork, including team conflict. Return to the workplace with real skills you can use immediately.

You’ll learn how to: • Improve cooperation • Improve communication • Improve commitment in any work group

W | Apr 15 8:30 a.m. – 12:30 p.m. Ithaca $165 | Early Bird $149

NEW! Project Management: An Intensive Four Day ProgramDevelop your project management skills! You’ll learn what it takes to be a successful project manager, gaining project management skills and tools needed to run a successful project. This course also meets the PMI requirement of 35 hours of classroom training.

You will learn: • The elements of project management • How to determine project scope, costs and schedules • Organizational skills and planning necessary for running a successful project • How to lead a project management team • How to organize and staff a project • People skills needed to run a project

Class discussions will be based on case situations and articles. The class will include hands-on work with cost estimation, project scheduling, resource allocation and Earned Value Analysis.

TH, F | Apr 2 -10 9 a.m. – 3 p.m. Ithaca $2099 | Early Bird $1899

Developing Confidence and Competence in Managing and Embracing DifferencesHigh performing teams are crucial to organizational effectiveness, but they don’t happen by accident. Diversity can contribute to creativity and innovation, if managed effectively. Competence requires appreciation and skills. Together, we’ll look at diversity in working styles, habits, behaviors, ways of thinking about and acting on tasks, communication styles, underlying values and beliefs, and stereotypes about others.

Management and Leadership



The Whole Leader Strategic PlanningBusiness Ethics and Professionalism Project ManagementPerformance Reviews and Planning Building Productive TeamsLegal and Effective Interviewing Managing ChangeLegal Issues for Supervisors

Supervisor/Team Leader Skills DevelopmentBuilding Trust and Accountability Leading with Emotional IntelligenceLean Six Sigma Communicating with Different Behavior Styles Customized Writing Coaching and Instruction





Learn how you can: • Be flexible and adaptive to differences in ideas, opinions, and approaches • Work with confidence in uncertain situations • Develop strategies to work productively with differences • Discover individual and organizational advantages of tapping into and working effectively with differences

F | Mar 13 9 a.m. – noon Ithaca $165 | Early Bird $149

“This course gave me good tools and ways to conceptualize differences in the work place. I will use some of the worksheets for teambuilding.” Past participant

Ethics in the WorkplaceThe role of ethics in any organization defines best practices that ultimately drive the bottom line. In this course, we will take you beyond the abstract to the practical so that you will leave the classroom armed with both a framework for relevancy in ethics as well as pragmatic tools that prepare you for the everyday challenges. Ethical challenges and decision making, professional behavioral practices and norms while respecting confidentiality and boundaries will be our focus.

Topics Include: • Ethics in motion -- past, present and future • Four standards for ethical decision making • Five techniques for ethical checking-in when stakes are high and time is tight • Go/no go decision, rank responsibilities and threshold model review

W | Mar 18 9 a.m. – noon Cortland $209 | Early Bird $189

Management Certificate Enhance your management skills through this program for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees.

Learning objectives: • Create clear expectations, engage and motivate employees, and increase your effectiveness • Improve your management of time and productivity • Motivate each generation at work, what incentives they respond to, and what messages they value

Three one-month coursesManagement Boot Camp, New 21st Century Strategies for Productivity and Time Management, Managing Generations in the Workplace

Feb 2 – May 1 Online $655 | Early Bird $595

Apr 6 – Jun 26 Online $655 | Early Bird $595

Jun 1 – Aug 28 Online $655 | Early Bird $595


Management and Leadership

The Role of Ethics and Ethical Decision MakingThe role of ethics in any organization defines best practices that ultimately drive the bottom line. In this course we will take you beyond the abstract to the practical, so that you will leave the classroom armed with both a framework for relevancy in ethics as well as pragmatic tools that prepare you for the every-day challenges. Ethical challenges and decision making, professional behavioral practices and norms while respecting confidentiality and boundaries will be our focus.

Topics Include: • Ethics in motion -- past, present and future • Four standards for ethical decision making • Five techniques for ethical checking-in when stakes are high and time is tight • Go/no go decision, rank responsibilities and threshold model review

W | Mar 18 9 a.m. – noon Cortland $209 | Early Bird $189

“I learned real skills to help me in tough situations. Thanks so much for this program.” Past participant

eMarketing Essentials Certificate

Come get a fundamental yet advanced introduction to eMarketing, including improving email promotions, analyzing your web site traffic, doing search engine optimization, and how to successfully employ online advertising. No eMarketing experience or expertise is necessary.

If you are already at an advanced level, your instructors are experts and can provide the latest most advanced information and answer your toughest questions.

Three one-month courses Improving Email Promotions, Boosting Your Web Site Traffic, and Online Advertising


Apr 6 – Jun 26 Online $545 | Early Bird $495 Jun 1 – Aug 28 Online $545 | Early Bird $495


Workplace and Business Skills

Work with MeWorking with Different Personality TypesCommunicating with Tact and InfluenceBuilding Trust and AccountabilityDeveloping High Performance TeamsThe Team Tune UpReaching Agreement in TeamsGreat Customer Connections







REgISTER EARLY!

Social Media for Business Certificate Get in on this exciting and growing way to communicate and serve your customers and clients. From Facebook to Twitter, blogs, YouTube, LinkedIn, and more, discover the new principles of communication that apply across all networks and how these specific social networks work and the possible uses for your organization.

You will learn: • How social networks can be used to develop a two-way communication and marketing strategy for your organization • What you should and can be doing • How to integrate social networks into your communication and marketing

Whether you are new to social networks or already involved, you will come away with both an understanding of social networks and practical, how-to techniques to integrate social networks into your organization or business. Your instructors are outstanding practitioners who also speak, write, and train others on social networks.

Three one-month courses Introduction to Social Media, Marketing Using Social Media, Integrating Social Media into Your Organization




Entrepreneurship Certificate Boost your chances of success for your new or small business and reduce your risks. Get the latest on planning your business, brainstorming business ideas, and creating a checklist for going into business. Learn how to create a business plan, including assessing business feasibility and preparing the management and financial plans. Then take home a step-by-step approach to attract and keep customers, with an emphasis on customer-driven marketing decisions and building a strong brand.

At the end of this certificate, you will be able to identify the abilities required of successful entrepreneurs and how to acquire them, develop goals to help establish your business, develop an outline for your plan, and take home techniques to successfully manage and market your new business.

Three one-month courses Entrepreneur Boot Camp, the Business Plan, and Entrepreneurial Marketing.




NEW! Entrepreneurial Finance Certificate Finance is a key to entrepreneurial success.

The lack of financial knowledge about business and business start-ups is one of the leading causes of failure for entrepreneurial ventures. As an entrepreneur, you have limited time, and you certainly have limited resources. So knowing where to put your valuable time, and your limited resources, is critical to the success of your new venture. You will gain a deeper knowledge of the financial concepts and accounting processes and learn: • Techniques that will increase your effectiveness and entrepreneurial success • The seven steps in the accounting cycle and how to use financial information in decision making • How to analyze resource allocation and evaluate financial performance • Maximize cash flow • The importance of cash and find out your role in cash flow success



• About potential debt and equity sources of funds to help support your entrepreneurial work and create a financially successful venture • Where business start-up money comes from, and ways to get it

After successfully completing the Entrepreneurial Finance Certificate, you will have exponentially increased your knowledge about entrepreneurial finance, and how to maximize the chances of success and minimize the risks for your new venture.

Three one-month courses Accounting and Finance for Non-Accounting Managers, Cash is King, and Funding Your Business






Ed2go offers workshops to fit all of your professional development needs. Choose from introductory to advanced courses.

A sample of available topic areas:

• Business

• Computer applications

• Healthcare and medical

• Written and verbal communication

• Law and legal

• Personal development

• Teaching and education

• Desktop publishing

• Web design

• Leadership, management, and supervision

A new section of online courses begins each month.

Sign up today!

Register online at www.ed2go.com/TC3 or call TC3.biz at 607.844.6586 for assistance.


Introduction to Notary PublicPrepare for the New York State Notary Public Exam.

Learning objectives: • Understand confusing laws and procedures • Prepare to competently execute all duties • Avoid conflict of interest, maintain professional ethics, charge proper fees, handle special situations, minimize legal liability • Feel confident taking the exam

You’ll also have access to a webpage to post your notary related questions after the course.

TH | Apr 30 9 a.m. – 12:30 p.m. Cortland $155 | Early Bird $139

“This course is very effective. It was much more interesting than I thought it would be. I recommend taking this course with this instructor.” Past participant

D.A.S.A. Training(Dignity for All Students Act)

The course reviews the DASA act, looks at the causes and effects of bullying on students and schools, and presents ways to work with bullies and victims. Several models will be used to explain the needs of children who are bullied and what happens when these needs are not met. Participants will be chal-lenged to look at their own backgrounds and assumptions about bullying and come up with strategies to prevent bullying in their classrooms and schools. Harassment, discrimination, and cyberbullying will also be highlighted.

Please note: Sessions fill well before the registration deadline. Register early to guarantee your seat in a workshop.

S | Feb 21 10 a.m. – 5 p.m. Dryden $62.50

S | Mar 7 10 a.m. – 5 p.m. Dryden $62.50

S | Mar 28 10 a.m. – 5 p.m. Dryden $62.50

S | Mar 28 10 a.m. – 5 p.m. Dryden $62.50

This course meets the six hour DASA training requirements for teachers, school professionals and coaches in New York state seeking certification.

“I am more aware so that when I am observing, or situations are brought to my attention, I know the procedure/steps to initiate and take”. Past participant

State Licensing


Infection Control and Barrier Precautions S.A.V.E Schools Against Violence in Education Notary PublicD.A.S.A. Dignity for All Students Act Certification





Medical Administrative AssistantAre you interested in working in the healthcare field and enjoy working in an office environment?

Prepare to function effectively in many of the administrative and clerical positions in the healthcare industry.

This program covers important background information on: • Medical records management • Medical practice management and communication • Fraud abuse and compliance • Technology in the healthcare environment • Business side of medicine • Abbreviations and symbols used in the medical office • HIPAA review • Patient bill of rights and confidentiality • Care and handling of medical records • Health insurance coverage, coding procedures • Assisting with medical emergencies • Specimen collection, laboratory safety, federal and state regulations

T, TH | Mar 24 – May 12 5:30 – 9 p.m. Ithaca $1099 | Early bird $999

Note: This program meets the necessary requirements to take the National HealthCareer Association (NHA) --- Certified Medical Administrative Assistant (CMAA) exam.

“It was great. I feel confident to look for employment in this field”. Past participant

NEW! Electronic Health Record ManagementAccess to health information is changing the ways doctors care for patients. With the nation’s healthcare system moving to the electronic medical record, numerous employment opportunities exist for medical assistants, health information systems staff, patient registration professionals, and other related positions. Healthcare professionals with the ability to understand, update, and maintain the electronic health record are in great demand.

Prepare to understand and use electronic records in a medical practice. Course reviews the implementation and management of electronic health information using common electronic data interchange systems and maintaining the medical, legal, accreditation, and regulatory requirements of the electronic health record.

This course covers the following key areas and topics: • Importance of the medical record as a legal document • The effect of confidential communication laws on the release of medical information and HIPAA • Provides a “real life” EH R experience using Medcin software to perform health information tasks • Skills required to use an EH R to manage patient visit information including the examination, assessment notes, and treatment plans • Importance of data accuracy, consistency, completeness, and security of information • Basic code set principles and their applications with an emphasis on the ambulatory/outpatient setting and an introduction to inpatient medical records

MW | Mar 2 – Jun 10 5:30 – 8:45 p.m. Cortland $2199 | Early bird $1999

Note: After the successful completion of this program, students will be prepared to sit for the National Healthcareer Association (NHA) Certified Electronic Health Record Specialist (CEHRS) exam.

Healthcare Careers


NEW! Medical Billing and CodingGain the skills needed to solve insurance billing problems, to manually file claims (using the CPT and ICD-9 manual), complete common insurance forms, trace delinquent claims, appeal denied claims and use generic forms to streamline billing procedures.

This course covers the following key areas and topics: • An overview of healthcare and the insurance industry • The organization and use of the ICD-9-CM, CPT, and HCPCS manuals to identify correct codes • Detailed review and practice using the alphabetic index and tabular list of the ICD-9-CM • Detailed review and practice coding examples from all sections within the CPT • Basic claims processes for medical insurance and third-party reimbursements • Completing common insurance forms, tracing delinquent claims, and appealing denied claims

MW | Mar 2 – May 20 5:30 – 8:45 p.m. Ithaca $2099 | Early bird $189

Note: After obtaining the practical work experience (6 months to 2 years), students who complete this course could be qualified to sit for the American Academy of Professional Coders (AAPC) - Certified Professional Coder Exam (CPC or CPC-H Apprentice); the American Health Information Association (AHIMA) Certified Coding Associate (CCA) exam; and/or other National Certification Exams

Online E-Learning Healthcare Courses!These courses are highly interactive and provide students with an enriched learning experience. Each course includes: 24-hour a day instructor support and course mentors; engaging labs, student exercises and course videos; all textbooks, workbooks, and student materials; a new “Secure Student Website” – including career resources and other training.

These exciting courses include: • Pharmacy Technician • Clinical Medical Assistant • Dental Assisting • Phlebotomy Technician • EKG Technician • Medical Billing and Coding • Electronic Health Record Management • Medical Administrative Assistant • Dialysis Technician All programs include textbooks, workbooks, and students materials. Certain programs include clinical externships and qualify students to sit for national certification exams.

Visit us online at www.TC3.biz/online_learning.asp to experience a course demo and to learn more

about these exciting programs!


Healthcare Careers

Business

Practical Math for the WorkplaceBusiness Communication

Business Research Certificate *Only Available as a CertificateIntroduction to Business ResearchBusiness StatisticsQualitative Business Research

Certificate in Customer Research

Certificate in Data AnalysisIntroduction to Data AnalysisIntermediate Data AnalysisAdvanced Data Analysis

Cyber Security for Managers

Entrepreneurship CertificateEntrepreneur Boot CampThe Business PlanEntrepreneurial Marketing

NEW! Entrepreneurship Finance CertificateAccounting and Finance for Non-Financial Managers Cash is KingFunding Your Business

Business Communication

Effective Business WritingEffective CopywritingFemale Bullying in the WorkplaceInterpersonal CommunicationKeys to Effective CommunicationNeuro-Linguistic Programming (NLP) FundamentalsAdvanced Neuro-Linguistic Programming (NLP)

Certificate in Customer Service Keys to Customer ServiceExtraordinary Customer Service

Certificate in Presentation MediaPreziPhotoshop for PresentationsGraphic Design for Visual Presentations

Certificate in Self-Publishing and eBooksGrowing Your Business with Self PublishingSelf Publishing eBooksMarketing eBooks

Certificate in Workplace CommunicationConflict ManagementNegotiation: Get What You WantUsing Personality Profiles for Better Work Performance

Business and Career Skills

Accounting FundamentalsAccounting Fundamentals IIAdministrative Assistant FundamentalsEffective SellingHow to Setup, Protect, and Maintain Your Windows 8 PCMastering Computer Skills for the Workplace Mastering Microsoft ExcelMastery of Business FundamentalsPurchase Fundamentals

Computer Applications

Adobe Crystal ReportsMastering Computer Skills for the WorkplaceMicrosoft Office Suite PreziQuickBooks

Health

Dementia Care Dementia for Family Care GiversSuccess with Aging ParentsSpanish for Medical ProfessionalsSpanish for Medical Professionals IIClinical Medical Assistant Dental Assisting Dialysis TechnicianEKG Technician Electronic Health Record ManagementMedical Administrative AssistantMedical Billing and Coding Pharmacy Technician Phlebotomy Technician

Human Resources

Applying Lean Sigma Practices to HR FunctionsEmployment Law FundamentalsOnboarding New EmployeesUnderstanding the Human Resources Function

Online Course Index

Business Coaching Certificate *Only Available as a Certificate Mentoring and Coaching in the Workplace Level 1Mentoring and Coaching in the Workplace Level 2

Leadership

Certificate in Leadership Development (For Gen Y)Leadership PrinciplesDeveloping Your Leadership SkillsDeveloping Your Professional Career

NEW! Executive Leadership CertificateLeadership PrinciplesExecutive Leadership in the 21st CenturyFatal Leadership Errors

LEED green Workplace

LEED AP+ Building Design and ConstructionLEED v4 Accredited Professional for Existing Buildings: Operations + Maintenance Exam Prep & Study GroupLEED v4 Green Associate Exam Prep & Study Group

Management

Achieving Success with Difficult PeopleBuilding Teams that WorkGet Things DoneInterview SkillsNEW! Introduction to Project ManagementLean Six SigmaStress Management

Certificate in Non-Profit AdministrationRevenue Generation for Non-ProfitsProgram Evaluation for Nonprofit Professionals

Management CertificateManagement Boot CampNew 21st Century Strategies for Productivity and Time ManagementManaging Generations in the Workplace

Professional Development

Creative Problem SolvingIntercultural Communication Powerful Presentations & Effective Speaking TechniquesResearching Public RecordsWorkplace Ethics and Etiquette

Supervisory & Leadership Certificate

New Media Marketing

Google AnalyticsGoogle Apps for BusinessPodcasting

eMarketing Essentials CertificateImproving Email PromotionsBoosting Your Website TrafficOnline Advertising

Inbound Marketing CertificateIntroduction to Inbound MarketingContent MarketingAdvanced Inbound Marketing

Mobile Marketing CertificateIntroduction to Mobile MarketingCreating Cell Phone Apps for your BusinessAdvanced Mobile Marketing

Video Marketing CertificateVideo MarketingYouTube for Business

Social Media for BusinessEvernote Google +Instagram for Business

Managing Social Media Platforms CertificateTwitterFacebook for BusinessLinkedIn for Business

Social Media for Business CertificateIntroduction to Social MediaMarketing Using Social MediaIntegrating Social Media in Your Organization

Online Course Index

Training and Education

Gender in the ClassroomGenerational Learning Styles for K-12 TeachersOnline Learning & Teaching for K-12 TeachersSocial Media and Online Tools for K-12 TeachersStudents with ASD (Autism Spectrum Disorder) Substitute Teacher PreparationUsing Cell Phones in the Classroom

NEW! Advanced Designing Multimedia for eLearningDeveloping Hybrid Courses

Certificate in Blended InstructionAdvanced Teaching OnlineDeveloping Hybrid CoursesThe Flipped Classroom

Certificate in Designing WebinarsDesigning Successful WebinarsManaging & Marketing Webinars

Certificate in Online TeachingAdvanced Teaching OnlineDesigning Online InstructionFostering Online Discussion

Certificate in Teaching Adults

Customized Training. Customized Results.

TC3 Biz is your resource for customized workforce training and consulting programs.

Call us today at 607.844.6586


Registration and payment ensures your seat in the workshop.

Phone 607.844.6586Register by phone with MasterCard, Discover or Visa to reserve your seat in the workshop(s) of your choice. You will receive your registration confirmation once your registration/payment has been processed. Please have all the information requested on the mail-in form when calling.

Fax 607.844.6535Register by fax with MasterCard, Discover, Visa, or purchase order number using the mail-in form.

MailComplete the registration form (or photocopy) and send it to the mailing address below. Please use a separate form for each person registering.

All registration forms and payment should arrive at our office at least one week prior to the start of the earliest workshop for which you registered. Please call 607.844.6586 for late registrations.

Checks should be made payable to Tompkins Cortland Community College and should be received one week prior to workshop start date. A fee of $25 will be charged for all returned checks.

TC3 Biz | 170 North Street | PO Box 139Dryden, NY 13053-0139Phone 607.844.6586 | Fax 607.844.6535

CancellationsFor weather related cancellations, please listen to your local radio station on the morning or evening of the workshop, or check the college home page at TC3.edu.

You will be contacted if the workshop you registered for is canceled for other reasons, or if it is full.

Fees and RefundsPayment must be made to ensure your seat. Fees for each workshop cover the cost of the workshop and materials, except as noted. The early bird registration fee applies to registrations received at least two weeks prior to the start of the workshop.

Refunds will be made only if requested in writing or by phone seven working days before the start of the program.

Registration Information

?

Sign me up for a workshop! Just fill out this registration form and mail to: TC3 Biz, P.O. Box 139, 170 North St., Dryden, NY 13053-0139

Name__________________________________________________________________________________________

Home Address _________________________________________________________________________________

City/State/Zip____________________________________________ Residing County______________________

Home Phone_______________________________________ Email______________________________________

Employer______________________________________________________________________________________

Employer’s Address_____________________________________________________________________________

City/State/Zip____________________________________________ Employer’s Phone_____________________

Course Title________________________________________________

Location: q Dryden q Ithaca q Cortland Fee $____________

Course Title________________________________________________


Course Title________________________________________________


Total Amount Enclosed $__________________

q Check enclosed payable to Tompkins Cortland Community College

q q q q Company Invoice

Cardholder’s Name _________________________________________________

Card Number _____________________________________________ Expiration Date ___________________

Signature____________________________________________________________________________________

q I certify that the information on this application was provided voluntarily and is accurate to the best of my knowledge.

Name__________________________________________________________________________________________

Home Address _________________________________________________________________________________

City/State/Zip____________________________________________ Residing County______________________

Home Phone_______________________________________ Email______________________________________

Employer______________________________________________________________________________________

Employer’s Address_____________________________________________________________________________

City/State/Zip____________________________________________ Employer’s Phone_____________________

Course Title________________________________________________


Course Title________________________________________________


Course Title________________________________________________


Total Amount Enclosed $__________________

q Check enclosed payable to Tompkins Cortland Community College

q q q q Company Invoice

Cardholder’s Name _________________________________________________

Card Number _____________________________________________ Expiration Date ___________________

Signature____________________________________________________________________________________

q I certify that the information on this application was provided voluntarily and is accurate to the best of my knowledge.

Corporate and Community Partnerships

Our goal is to form long-lasting partnerships with businesses and our

communities. We do this in a variety of ways. We develop customized

training and offer workshops to allow you to develop your human capital

and remain competitive. We connect you with the campus-whether you

need information or assistance for your employees who want to attend TC3,

have positions or internship opportunities for our students and alumni,

want to offer important feedback about our degree programs and employment

needs, or would like assistance with special programs and projects such as

STARTUP NY, our Downtown Ithaca Incubator, grant funding, and more.

We’re open to your ideas too-our corporate and community partners are

important to our success.

Call us today at 607.844.6586

P.O. Box 139, 170 North St.Dryden, NY 13053-0139

The State University of New York

Biz

Non-Profit OrganizationU.S. Postage

PAIDPermit No.36

Dryden, NY 13053

Our mission ~

To provide you with quality learning

opportunities that foster the success

of individuals, organizations,

businesses and our community.

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tc3 biz spring 2015 workshops

Documents

new program

training room

customized training

training needs

communication page

business page

management page

indepth program