tcal final hmwssb 2010

7/30/2019 Tcal Final HMWSSB 2010

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Tender call not ice

Andhra Pradesh Technology Services Limited (APTS),BRKR Bhavan, B- Block, 4th floor,

Tank Bund Road, Hyderabad, AP 500 063, India.

Phones : (40) 23224289; (40) 23223865; Fax: (40) 23227458---------------------------------------------------------------------------------------------------------

Tender call for Facili ty Management and Maintenance Services for

Hyderabad Metropol itan Water Supply & Sewerage Board, Hyderabad

Time schedule of various tender related events.Bid calling date 19.05.2010

Pre-bid conference date/time 25.05.2010, 11.30 AMLast date/time for clarification 25.05.2010, 05.00 PM

Bid closing date/time 31.05.2010, 03.00 PMBid opening date/time 31.05.2010, 03.30.PM

Bid Document Fee Rs. 10,000/-APTS Contact person Manager (IIP)Reference No. APTS/IIP/2103/HMWSSB/2009

1.0. The solut ion, service or material required:

Tender call for Facility Management and Maintenance Services for HyderabadMetropolitan Water Supply & Sewerage Board, Hyderabad.

2.0. INTRODUCTION:

2.1 The Project Site:2.1.1 Hyderabad Metropolitan Water Supply & Sewerage Board, Hyderabad is

administrative unit for around 105 offices of the Board. Being the apex siteof administration, very high level of quality of service is the minimumrequirement.

2.1.2 Systems, UPS and the Network at the premises of various offices of theBoard in Twin cities.

2.1.3 Systems, servers, UPS and the Network at the premises of HMWSSBOffice, Hyderabad.

2.2 FM & AMC of Computer Hardware at HMWSSB, HyderabadAt present in HMWSSB, Hyderabadt about 32 Servers, 400 computers, 200Printers, 55 UPS are connected on the network (Inventory with cost details


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RFP for HMWSSB FM& AMC

enclosed inAnnexure I). (The list of servers and network infrastructurewhich is under warranty and requires co-ordination with vendors isenclosed as Annexure II)

There is a Data Center located at HMWSSB office, Hyderabad where from

the network management and monitoring is being done. The servers areconfigured on Windows, DC,ADC,WEB servers, EXCHANGE 2003,IIS6.0,FTp,ISA 2000,DNS,DHCP, Linux and AIX,HACMP,IBM Storage,SAN,TSm 5.4 to provide the network services like Internet, Intranet, E-mail, and many database applications running. It is also a DR site withalmost same setup of servers.

2.3 Need for Maintenance service and Facil ity management Services:As HMWSSB office is a large network covering all its offices in twin cities,enables access by the HMWSSB/Offices in twin cities irrespective oflocation, accessing the services like internet and intranet, e-mail and also

accessing the departmental servers. It is essential that the services areprovided continuously without any interruption or downtime. To maintainthe servers, clients, printers, UPS systems and LAN components andensuring continuous services running on them, it is proposed to out sourcethe maintenance of the hardware of HMWSSB (covering all the units) whichcovers Facility Management Services (FMS) and Maintenance Services(MS) respectively.

3.0 SCOPE OF THE WORK:

The scope of the work is divided into two parts for ease of maintenance of thecontract

Facil ity Management Services (FMS) and Maintenance Services (MS).

3.1. Facility Management Services(FMS):

Management of HMWSSB Network for providing the Services to the usersfor availability of the Applications/ Services at their desktop/ Laptops suchas

a) Internet and Intranet servicesb) E-Mailc) Application software/services added from time to time.

The over all management & maintenance of HMWSSB Network includesadministration of Servers, PCs, Printers, peripherals, Networking, ISPleased lines, UPS and the services running on them. The detailed scope isas follows:


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3.1.1 . General Scope:

a) Over all management of Servers, Clients, Peripherals, Network atHMWSSB.

b) Co-ordination with the suppliers/ OEMs for the equipments underwarranty.c) Checking & managing network status and taking remedial action in

case of problems.d) Loading, reloading and backup services of applications, Installation &

configuration of Administration of AIX 5.3, HACMP,TSM 5.4,IBMStorage DS 4700,SAN,Windows, Linux, Domain Controller, Exchangeserver 2003,Webserver,Isa 2000,Dns,Dhcp.Ftp,Terminal server,WSUS, File Server, Remote and routing access, MacAfee Antivirus8.7, DBMS, Tools and other software.

e) Monitoring & Management of the deployed Enterprise Wide

Management System for efficient management of components andservices.f) Operational Support for all the applications running and also which are

to be added from time to time.g) Other important activities shall be:

Daily maintenance of system configuration Implementation of system security features

Overall security of the network

Day-to-day disk space management

Monitor and record system performance and take correctiveactions to optimize the performance on a daily basis

Keep track of new viruses on a daily basis and remedial actionthere on

Escalation of problems to other vendors wherever required

System logs on daily basis for errors and to take correctivesteps

Proper upkeep of storage media for taking backups

Patch and updates management for OS, Antivirus etc.,

On daily basis, call report has to be sent to IT&C department.The call report should consist of

o Server Uptime with check listo Network Uptime with check list

o Desktop calls statuso UPS statuso ACs statuso Database status report

h) Server Management

Mail Server


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o Detailed flow-chart for email flow within hyderabadwater..gov.in Mail configuration and tuning for optimumperformance

o SMTP server queue monitoringo Mail server systems administrationo

Daily analysis of Mail-error and access logso Backup and Restorationo Maintenance of log of reported problems and analysiso Escalation of problemso Formulation of backup policy and taking backups as per

policyo Writing of Shell and Perl scripts for automation of

maintenance functionso Taking anti-virus and anti-spam measures

Web Servero Web server configuration and tuning and monitoringo

Web server System Administrationo Restoration of Web Servero Daily analysis of error and access logso Updating and modifications of data network web siteso Works related to customer web hosting

AIX SERVERS:o Aix servers installation, configuration and

performance tuning.o Aix server administration.o Hacmp cluster monitoring and maintaining.o Shutdown and restart procedures for both AIX,

HACMP.o Monitoring and maintaining the TSM 5.4.o Daily monitoring and checking the all the servers,

storages, san switches for errors.o Health check for san switches, servers, storages,

ts3100 tape library.o

Network serviceso Network devices configuration, management and tuning

for optimum performanceo

Network fault isolationo Monitoring of network performance and escalation ofperformance deterioration to concerned authorities

o Implementation/modification of network routing policies,IP-addressing policy

o Real-time monitoring and deployment of network securitymeasures 24*7 for 365 days


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o Maintenance of network configuration, routing, IP-addressing documentation etc.

o Bandwidth monitoring and trending for the network

Network Management Systemo Maintenance and tuning of Network Management setup

for HMWSSBo Fault isolation in all locationso Overall network managemento Formulation and implementation of network management

policieso Monitoring of system performance using NMS, generation

of reports, analysis of datao Enabling problem reporting through the web

1. Desktop and server management option

a. It consists of three main packagesi. Asset Managementii. Software Deliveryiii. Remote control option

b. It is a client server modelc. Single agent will do all the three functionsd. After the installation the asset management option agent should

collect all the information from the desktop or the server and will thesend the info to the central server, it also monitors the changes inthe hardware and sends an alert to the Admin.

e. Using the software delivery, vendor can deploy any software to theclient or group of clients in a single clickf. Using the remote control vendor should take control of the server or

desktop and perform the activity. Using this agent one can transferfiles in secure way.

g. In HMWSSB nearly 400 desktops and 30 servers have beeninstalled with this DSM agent and it is an ongoing activity

3.1.2 Network Administration:

Network Administration & Management consists of the following activities.

1). Administering User IDs2). User level help in logging on to Network and other related activities

including FTP.3). Creating E-Mail Groups and Mail management.4). Helping Users to use common resources on Network etc.5). Network analysis and performance tuning.6).Other related works.


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3.1.2.B. Network Security Specialist: Security specialist should monitor thesecurity related issues on 24x7 basis for HIDS, Firewall, DMZs, VPN& VLANs

3.1.2.1 Security Administration:

1. Implementation of the Security Policy2. Revision of Security Policy3. Administering User IDs accounts management roles - audit logs4. Monitoring the intrusions5. Firewall configurations6. Monitoring the Port scanning activities7. Audit log management8. Conduct the internal Audits9. Monitoring of OS and anti-virus updates

3.1.3 System Support:

3.1.3.1 Support at the Data Center should be able to provide the following;

Coordinating with the Data center supplier for the guaranteed servicelevels

High quality support, operation and monitoring of departmentsapplications

Ensuring the Data and Application availability seven days a weektwenty-four hours per day

Centralized network management and operations monitoring

Enforcement of Security with Multiple security levels

Backup and Archival Services

3.1.3.2. System Support at the remaining locations consists of the following:

a.) Taking Daily System Back Upsb.) Installation and Reload Support on Desktop OS like /XP/200x/Vista etc,

Office 97/200X/XP etc, IE etc.c.) Installation & configuration of Administration of AIX 5.3, HACMP,TSM

5.4,IBM Storage DS 4700,SAN,Windows, Linux, Domain Controller,Exchange server 2003,Webserver,Isa 2000,Dns,Dhcp.Ftp,Terminalserver, WSUS, File Server, Remote and routing access, MacAfee

Antivirus 8.7.Installation and Reload Support for Applications like MSBack Office, Lotus Notes, MS Exchange, Oracle etc (Readily availableApplications)

e.) Rectification of system software problems due to crashing ormalfunctioning of the OS, RDBMS or front end.

f.) Installation and reload support for system software upgrades namely,OS, RDBMS, and front end as may be procured or supplied byHMWSSB during the period of the agreement.


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g.) Guarding the systems against virus infections using the latest anti-virustools made available by HMWSSB. The facilitator will assist in selectingthe latest anti-virus tools from time to time to guard the systems againstthe virus.

h.) Installation and reload support for application software.

i.) Data transfer from one machine to other.j.) Data transfer among, HMWSSB Office and its offices in twin citiesthrough ISDN/ MLLN/ VPN lines and normal dial up (PSTN).

3.1.4 .Qualifications of the Facili ty Management Personnel:

The staff should have experience in Installation & configuration ofAdministration of AIX 5.3, HACMP,TSM 5.4,IBM Storage DS4700,SAN,Windows, Linux, Domain Controller, Exchange server2003,Webserver IIS 6.0,Isa 2000,Dns,Dhcp.Ftp,Terminal server, WSUS,File Server, Remote and routing access, MacAfee Antivirus 8.7. OS,

Oracle, Visual Basic, MS Office, Networking including Cisco/ non Ciscoequipment. The bidder should submit a statement of the personnel whomhe would be deploying for FMS clearly mentioning their qualification,designation and previous experience in similar fields. The certifiedEngineers from MICROSOFT (MCSE),, CISCO (CCNA) and StorageOEMs are preferred.

100% of the staff proposed for the tender must be the staff of theorganization. The bidder has to indicate the proposed persons name anddesignation in the bidders organization.

Bidders submitting their bids which does not comply to these terms wouldbe treated as non responsive at technical stage.

3.1.5 Minimum Qualifications & Experience Required :

Sl.no.

Position EducationalQualifications

Certification Experience Experiencein Years

1 SystemAdministrator

BE(CS)/MTech (CS)

MCSE, AIXp5certification

Installation &configuration ofAdministration of AIX5.3, HACMP,TSM5.4,IBM Storage DS

4700,SAN,Windows,Linux, DomainController, Exchangeserver2003,Webserver,Isa2000,Dns,Dhcp.Ftp,Terminal server,WSUS, File Server,

5 Years


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Remote and routingaccess, MacAfeeAntivirus 8.7.

2 Database

Administrator

BE(CS)/MC

A/ Tech(CS)

MCSE/

Oracle/MSSQL 2005

Installation &

configuration ofAdmin. MS SQL /Oracle

5 Years

3 NetworkSpecialist

BE(CS)/BE(ECE) MTech(CS)

CISCO/AMP/

Installation &configuration ofConfiguration ofSwitch/ Router

5 Years

4 FM Engineer BCA, Dip inECE, Dip inCS, BSc/BCom/BA

with Dip inCS

ComputerBasics &NetworkBasics

OSinstallation/TCP/IP,FTP, IE / NetscapeConfiguration.

Installation ofSoftware products, Zip& Unzip

Coordinating withconcerned fortrouble shooting ofNetwork at all theoff ices of HMWSSBconnected through

MLLN/ISDN/VPN etc.

2 years

3.1.5 Manpower Deployment Plan:

Time Resource Type Individual

General Shift 9.00 AM to 6.00PM

System Administrator (2)

DB Administrator (1)

Network Administrator (1)

General Shift 8.00 AM to 4.00PMEvening Shift 2.00PM to 10.00 PM

FM Engineer (8)

FM Engineer (8)

3.1.6 Up gradation of Technology:

The Facilitator should constantly keep inform the HMWSSB about thetechnological updates for improving the service performance.


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3.2. Maintenance Services:

This category includes comprehensive maintenance for the equipmentwith or without parts warranty from the original supplier as the case maybe. This category includes all equipments including backbone cabling and

structured cabling, switches, modems, network, racks, Servers, Desktops,Printer, UPS and other Peripherals. The services consist of preventiveand corrective maintenance and includes carrying out the necessaryrepairs and fittings of replacement parts.

The Maintenance service can be divided into two categories.1. Server Systems: Server, UPS for server, Switches,

Router, Hubs, Modem, LAN. (including structuredcabling).

2. Desktops, Printers, UPS for desktops and peripherals.

3.2.1 Runtime:

Servers System:

The run time for Servers and Server system is 24 hrs x 365 days.

Desktops and peripherals :y The run time for the desktops will be from 8.00 AM to 10.00 PM on allworking days and from 10-00 AM to 5-00 PM on all holidays.

3.3 Shifts and Shift Timings :

The bidder shall provide facility management services in Two shifts ( 8hours each) with one additional General shift of 8 hours on all workingdays. On Sundays and holidays except general shift remaining shiftsneed to be followed

a.) General shift - From 8.00 AM to 4.00 PMd) Night Shift - From 2.00 PM to 10.00 AM

Note : 1. The inventory details of the existing equipment are given in theAnnexure- I located in HMWSSB Off ice and its of fices in twincities2. The inventory details of the equipment under warranty are givenin theAnnexure- II located in HMWSSB Office and i ts off ices intwin cities

Contact GM(IT),HMWSSB for further information regarding location-wisehardware details.

3.4. Down Time:


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Down Time is defined as the time for which the systems and or servicesrunning on it are said to be not available or are deemed to be not availableto the users in part or full due to any non functioning, repairs / problemsetc. The penalty will be counted from the time problem is reported toFacilitator electronically or by other means till problem is solved / rectified

to the satisfaction of user. Penalty shall be applicable once the admissibledown time is crossed. The admissible down time is as follows:

3.4.1 Maximum Admiss ible Downtime:

A) Server System - Maximum 6 hours calculated over a period ofThree months

B) Clients and Peripherals - Maximum 20 office hours calculated over aPeriod of Three months

* Note : (i) Maximum down time in a day will be equal to run timeeven if machine is down for 24 hrs. ie., if Desktop is downfrom 8 am to 8 am (next day) the total down time will be 12hrs and not 24 hrs.(ii) In case of intermittent failures and repetitive problemsdue to improper diagnosis or repair, the system, will betreated as continuously down from the time of first faultreporting.(iii)Deemed down: A system although up but is not able todeliver services because of non availability of connectedsystem. For example, if switch is down, all PCs connected toit will also be deemed as down. If server is down, all PCsconnected to it will also be deemed as down.

3.5.Anti -Virus Securi ties:It is the responsibility of facilitator to guard the systems against virusinfections using the latest anti-virus tools made available. Downtime dueto virus, spam, and spy ware is attributable to facilitator.

3.6. Maintenance and Warranty:As the site includes both new systems as well as the systems alreadyexisting in the HMWSSB, procured either through APTS or on their own, aunique maintenance policy cannot be formulated at present. Hence theComprehensive Maintenance Services have been broken down into twocategories as given below:

i. Maintenance Services for equipment not covered under PartsWarranty from Original Supplier

ii. Maintenance Services for equipment with Parts warranty offered by theoriginal supplier.


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3.7 The facilitator shall provide maintenance service against all risks,except those risks covered by Force Majeure conditions, for bothcategories as follows

i. Preventive maintenance and carrying out the necessary repairs andfittings of replacement parts wherever applicable. Replaced partsbecome the property of Facilitator. Preventive maintenance shall notbe attended during run / office time. However preventive maintenancewhich does not effect normal operation can be attended during runtime with the permission of user. Preventive maintenance shall becarried out at least once in a quarter.

ii. The bidder is required to maintain adequate stocks of spares to meetthe requirements. HMWSSB, reserves the right to verify the stocks atany point of time.

iii. Wherever a component has to be replaced, it shall be replaced with a

component of the same make and configuration. In case thecomponent of same make and configuration is not available, thereplacement shall conform to open standards and shall be of a higherconfiguration specifically approved by the Dept.

iv.The Facilitator, may if so advised technically, get a dysfunctionalhardware component repaired in lieu of its replacement, subject toensuring the overall compliance of the requirement of up time.

v. The Facilitator shall ensure that all the replacements and componentsused in the process of restoring systems are genuine and original.

vi.The essence of the hardware maintenance contract is to ensure that allthe components of hardware work perfectly in unison and deliver ratedperformance during the period covered by the agreement between theFacilitator and the Department and that the systems uptime is up to thestandards prescribed.

vii.The maintenance services includes everything likeHead Disk Assemblies. Magnetic media, spools, take up reels,containers, straps, write-protect rings etc. exceptprint bands, daisy wheels, ,Non-functional parts like covers, castors,stands etc printer toner cartridges, ink cartridges, ribbon cartridges,floppies, tapes, CD ROM media, plotter pens.

3.8 Coordination:

Facilitator shall co-ordinate with other vendor(s) for replacement of anydefective item for the equipment which are under parts warranty. Facilitatorshall co-ordinate with the suppliers of data center and switches which areunder warranty. However, it is the duty of Facilitator to ensure requireduptime.


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3.10. Obsolescence:

If the systems/spares are not serviceable due to obsolescence of same(e.g.) 8088, 286, 386, Pentium, Pentium II Motherboards, CGA, EGA,Monitors, 20MB/ 40MB/ 120MG/ 240MB/ 580MB/ 1GB/ 1.2GB harddisks etc., the same would be upgraded to state-of-the-art systems/sparesat mutually agreed cost to the customer's account, as per prevailingmarket rate, after taking approval from HMWSSB / APTS. The Facilitatorwill furnish the list of such items after an inventory of the equipment istaken.

3.11. Other details:

It is the responsibility of the facilitator to run/implement the applicationsoftware for monitoring of the following services.

a) Server Management Softwareb) Network Management Softwarec) Backup Management Softwared) Helpdesk Management Softwaree) Virus Management Softwaref) e-mail Management Software

All the bidders who qualify the pre-qualification criteria, should give thetechnical presentation, where they need to give their technical solutionworked out for Facility Management & Maintenance Services forHMWSSB and their partnerships/tie-ups with major IT partners forproviding support for Servers, Desktops, Peripherals Network equipment,Operating systems, Database software, Mail and Applications softwareavailable in HMWSSB.

The Financial bids o f only those bidders who qualify in the Technicalstage including presentations will be opened.

The facilitator should maintain the following inventory of spares for smoothmaintenance of equipment available in HMWSSB, which will be inspectedby HMWSSB officials from time to time. In case if it is found that theFacilitator is not maintaining the required inventory, due to which there isdelay in service or equipment are down, then the penalty is applicable asper the penalty clause for the systems.

a) Desktop systems - 0.50%b) Peripherals like printers - 0.25%

Scanners, Plotters, CD drives,UPS, Network equipment etc.,

c) Servers - 10%


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The facilitator shall co-ordinate with concerned agencies to resolvethe problems of MLLN/ISDN/VPN/Wireless/etc connections of theHMWSSB offices in twin cities(Annexure-III).

The performance of the Facilitator will be reviewed by HMWSSB officials

on monthly basis.

The price quoted should include all the Taxes and Duties includingService Tax, the % of Service Tax calculated should be indicated in thecommercials offer.

4.0 Access to the Equipment and Information:

i. The Department shall give Facilitator required access to the equipment toenable maintenance services.

ii. The Facilitator shall submit the list of authorized personnel being

deployed and issue them individual Photo Identity cards approved by theDepartment.iii.The Department shall ensure compliance of the technical instructions and

guidelines suggested by the Facilitator for the proper running of thesystems by the operational staff of department subject to the conditionthat it does not hamper work in any way.

iv. Confidentiality of information : The facilitator and its staff shall maintainstrict confidentiality of information. No part of information can be disclosedto any party in any form during the contract period or there after. Theincidental disclosure of information to facilitator and its staff is just forcarrying out the job assigned and no more. Any violation or attempt ofviolation may lead to legal action under appropriate law.

5.0. Contract Execution:

5.1. On-site Engineers:

Facilitator shall position required number of On-site engineer(s) formaintaining the systems.

5.2 Facility Management engineers:

The facilitator should deploy manpower as per manpower deployment plan ascited vide para 3.1.5.

5.3. Taking over of additional equipment for maintenance :Any equipment added to HMWSSB for maintenance shall be taken up formaintenance with immediate effect, But for the purpose of payments itwill be deemed to have been added from the 1st day of next quarter.


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Similarly, any deletion of equipment from HMWSSB, will be deemedto have been deleted f rom 1st day of next quarter.

5.4. Maintenance Call Record:

At HMWSSB, Khairatabad, record will be kept about equipment failureincluding the nature of failure, date and time of booking of the complaint.When the equipment comes up, it would be recorded and signed by theservice engineer of Facilitator and Department representative. Format forkeeping this record will be as per theAnnexure-IV. The facilitator has toinstall an application software, for call registration, monitoring andcalculation of downtime of each call/system and for generation ofnecessary periodic up time/down time reports .

5.5. The equipment handed over on completion of contract

The equipment shall be handed over back to the Department by Facilitatorafter the contract period, in good working condition.

6.0Review:

Periodical reviews will be taken by HMWSSB from time to time.


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7.0. Pre- qualifications of the tenders:

The bidder shall possess the following minimum qualifications:

a) The bidder shall have at least 5 years of experience as on bid calling date in

all of the following areas:i. Maintenance of servers and computer systems

ii. Maintenance of peripherals like laser/deskjet and dot matrix-printers

iii. Maintenance of UPS

iv. Maintenance of networking devices like I/Os, hubs, switches & networkcabling, routers, modems etc.

v. Maintenance of system software such, Installation & configuration ofAdministration of AIX 5.3, HACMP,TSM 5.4,IBM Storage DS4700,SAN,Windows, Linux, Domain Controller, Exchange server2003,Webserver,Isa 2000,Dns,Dhcp.Ftp,Terminal server, WSUS, File

Server, Remote and routing access, MacAfee Antivirus 8.7.. Maintenanceof RDBMS such as Oracle, SQL Server.

vi. Help Desk Management & Multi-vendor hardware management.

vii.Handling of various servers with services running on them

viii.Handling virus through anti-virus tools.

ix. Handling Security issues

x. Experience in providing the services defined in the scope of this tender.

b) The bidder shall have a turnover of at least Rs. 2 crores in the areas specified

in all the items specified above put together, in each of the 3 financial yearsi.e. in 2007-08, 2008- 2009 and 2009-10. The turnovers in any other areas ofIT will be ignored for the purposes of the technical evaluation.

c) Bidder should have experience in maintaining at least one site havingminimum 400 PCs in the past three financial years (2007-08, 2008-09 &2009-10).

d) The bidder should have registered H.O/Branch office at Hyderabad andrunning for the last one year as on bid calling date.

e) The bidder shall enclose documentary proof of his qualifications to the tenderin forms P1, P2,P2A, P2B, P3.


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8.0. Statement of important limits/values related to bid

No. Item Description

1 EMD Rs. 2.5 lakhs2 EMD validity Period 45 days beyond bid validity period

3 Bid validity period 90 days from the bid opening date4 Period for signing contract Within 10 days from date of receipt of notification of

award5 Contract Period 2 years f rom the date of agreement. The Successful

bidder should enter in to agreement with HMWSSB,Hyderabad

6 Variation in quantities + / - 25 %7 Period for furnishing

performance security

Within 7 days from data of receipt of notification of

award8 Performance security value 10 % of project cost for entire contract period9 Performance security

validity period60 days beyond contract period.

10 Payment terms Quarterly at the end of each quarter.11 Penalty 1. Beyond permissible down time, 0.50% of quarterly

maintenance charges per hour or part there of for themachine which is down or deemed down subject to amaximum of 100% of quarterly maintenance charges,for the machine which is down or deemed down.

2. If facilitator fails to carryout preventive maintenanceduring the Qtr, 50 % of QMC for that machine shall belevied as penalty.

3. Proportionate daily amount shall be deducted foreach day absence of facility management staff.


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9.0 IMPLEMENTATION PLAN:

9.1. Handing over of equipment:

a.) On the date of signing the agreement, the bidder should keep ready theapproved inventory with the purchase value indicated there on, which willbe the basis for calculation of MS charges.

b.) From the date of signing the agreement, the Facilitator should take overthe MS of all the systems and extend the FMS.

c.) The HMWSSB will provide access to the inventory of all locations from thedate of agreement.

d.) The Facilitator should position the Engineers with requisite qualification asagreed for MS and for Facility Management Services separately from thedate of signing the agreement.

e.) The Facilitator should maintain the following Registers at HMWSSB

Office. i. Attendance Register for FMS staffii. Call Maintenance Registeriii. Spare Parts Registeriv. Any other Register as prescribed by the Department or its

representatives.f.) The work being done by the Facilitator will be inspected by the officials of

HMWSSB.

g.) The Facilitator should generate necessary MIS reports on maintenance &FMS from time to time as required by the HMWSSB.

h.) Any additional LAN / electrical cabling/works for computer systemsshould be taken up by the service provider as per the decision of theHMWSSB.


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10.0. Bidding procedure:

10.1.Bid submissionOffers should be made in three parts namely, Pre-qualification bid,Technical bid and Financial bid and in the format given in bid

document. Each offer should be placed in a separate envelope superscribed Pre-qualification bid, "Technical bid" and "Financial bid", as thecase may be, followed by the title mentioned above against " tender call:"

1.) EMD should be enclosed in the Pre-qualification bid envelope.2.) Name of the vendor and contact address should also be writtenon the envelope.3.) Tenders will be accepted only from those who have received/purchased bid document from APTS.4.) All correspondence should be with APTS contact person.5.) A complete set of bidding documents may be obtained byinterested bidders from the APTS contact person upon payment of

the bid document price which is non-refundable. Payment ofbid document price should be by demand draft /cashier's cheque or certified cheque drawn in favor of"The Managing Director, Andhra Pradesh Technology ServicesLtd." and payable at Hyderabad (India). The document can bepicked up by courier designated by the interested bidder.

10.2. Pre-qualification bid:It shall include the following information about the firm and/or its proposal.1. General information on the bidders company in Form P-12. Turn over details in relevant field in Form P-2A3. List of major customers in support of turnover in Form P-3

10.3 . Technical Bid:1. Check list in Form T-12. Details of FM engineer proposed for the project in Form T2.

10.4 Financial bid:The financial bid should provide cost calculations corresponding to unitprice of each item of the schedule in the Form F-1 and F-2.

10.5. Pre-bid Meeting:All those bidders who had purchased bid document can participate in themeeting to seek clarifications on the bid, if any.

10.6. Bid evaluation procedure:Bids would be evaluated for entire Schedule. Bidders should offer pricesfor all the items of Schedule and for the full quantity of an item of Schedulefailing which such bid will not be considered. Technical bid documentationshould be in the prescribed format. If a vendor has any comment to offer


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about the procedural aspects of this tender, it should be intimated to APTSduring the pre-bid meeting. In case the schedule or procedure of tenderprocessing is revised, the same shall be communicated by telephone, fax,courier as the case may be to all vendors who have purchased the biddocument.

10.7. Opening of bids:Immediately after the closing time, the APTS contact person shall openthe pre-qualification bid, and list them for further evaluation. The technicalbid covers and financial bid covers shall be listed and put into a boxsealed according to APTS procedure. The sealed box of technical bidsand financial bids shall be in custody of a designated officer for openingafter evaluation of pre-qualification bids. The Technical bids of only thosebidders who qualify in the pre-qualification bid will be opened. Afterevaluation of technical bids, the financial bids of only those bidders whoqualify in technical evaluation will be opened. Any participating vendor

may depute a representative to witness these processes.

10.8 Pre-qualification b id documentation:The Pre-qualification bid documentation shall be evaluated in two sub-steps. Firstly, the documentation furnished by the vendor shall beexamined prima facie to see if the technical skill base and financialcapacity and other vendor attributes claimed therein are consistent withthe needs of this project. In the second step, APTS may ask vendor(s) foradditional information, visit to vendors site and/or arrange discussions withtheir professional, technical faculties to verify claims made in Pre-qualification bid documentation.

10.9 Technical bid documentation: Technical bid documentation shall be evaluated in two sub-steps. Firstly,the documentation furnished by the vendor shall be examined prima facieto see if the product /services offered, technical skill base and financialcapacity and other vendor attributes claimed therein are consistent withthe needs of this project. In the second step, APTS may ask vendor(s) foradditional information, visit to vendors site and/or arrange discussions withtheir professional, technical faculties to verify claims made in technicalbid documentation.

10.10. Financial bid:Final choice of firm to execute the project shall be made on the basis ofconformity to technical requirements, appropriateness of the servicesoffered, capability of bidder to execute and service the project andappropriateness of financial offer from the point of view of cost-effectivenessover the entire contract period for the product/services.


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ANNEXURE-1

Details and Asset value for Hardware (out of warranty)

ServersS.No.

Description

Type

Quantity Asset

Valu

perun1 Assembled 3.0GHZ Processor, 2 GB RAM 5 2000

TOTAL 5 DeskTopsS.No. Description Type Quantity AssetValu

perun1 ASSEMBLED-PIV Intel P-IV, 256 to 2 GB RAM, 80GB HDDS 152 20002 ASSEMBLED PIII Intel P-III, 128/256 MB RAM, 40/80GB

HDDs

16

15002 LENOVA Intel P-IV, 3 GHZ,512MB,80GB HDD 9 35003 HP COMPAQ Intel 1.99GHZ, 512 MB Ram, 80GB Hard

Drive

17 2800

TOTAL 194 PrintersS.No. Description Model Quantity AssetValu

perun1 Xerox p8ex 21 500

2 Cannon Lbp-810 4 900

4 Hp 1150 3 1250

5 Hp 1350 All-in-one 3 6006 HP 3110 2 2400

7 HP 1015 4 1985

8 Xerox 5020 2 6400

9 Hp 3050 1 3000

10 Hp 1022 31 1800

11 Hp 1280 4 2500

12 Xerox pe220 18 1680

13 Djet710 1 800

14 Epson Lq 300+ 7 700

15 TVS Pro 900 43 700

16 Dot matrix 132 colm 7 900

TOTAL 151


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NetworkItemsS.No. Description Quantity AssetValu

perun1 Cisco 1600 Router 24 10000

2 Cisco 1721 Router 2 100003 Cisco 1700 Router 4 100004 Cisco 1800 Router 6 100005 Cisco 2500 Router 2 100006 Multi comm Router 1 25007 Cisco 3640 Router 1 350008 Cisco3840 Router 1 600009 Cisco ASA 5500 Router 1 62217

10 Cisco 3560 1 2300011 Compex 16-port Hub 17 20012 Dlink 8 port Switch 15 17013 Dlink 8 port Hub 5 10014 Cisco 24 port 20 250015 HUWAI Switch 1 1000

TOTAL 101 UPS

S.No. Description Quantity AssetValuperun

1 2 KVA Power tech Make 4 No's / Exide/100 AH/150 AH/65 AH- 12V 24 10000

2 2 KVA APC Make 4 No's /Amron /100 AH-12V 3 12000

3 2 KVA APC Make 4 No's Amron/65 AH-12V 1 12000

4 3 KVA Power Tech Make 6 No's Exide / Amron/100 AH-12V 21 13000

5 20 Kv power tech make 30 No,s Exide/Amragon/150AH-12 V 2 60000

6 10 Kva Power tech Make 20 No,s Exide/Amragon/150/100AH-12 V 4 40000

TOTAL 55


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ANNEXURE-IIDetails of Hardware under warranty

ServersS.

No. Description Type Qty. EstimatedcostWarranty Up to

1 x-series 3650 IBM 3.0GHZ*,4 Processor,24/16/4/8 GB RAM, 146*2GB sasi HDD

10 190000 warranty upto oct 2010

2 p 510 IBM 2.1 G Hzs *4 Processor,4 GBRAM ,146*2 scsi HDD


3 x-series 3650 IBM 3.0GHZ*,4 Processor,24/16/4/8 GB RAM, 146*2GB sasi HDD


4 p 550 IBM 2.1 G Hzs *4 Processor,16GB RAM ,146*2 scsi HDD


5 IBM DS-4700 4 GBPS FCCONTROLLERS,146*16,15K RPm Fc Disks


6 ml-350 HP 3.0GHZ*,4 Processor, 3 GBRAM,


7 Desktops 3.0GHZ Processor, 2 GBRAM,


8 IBM BROCADE SAN Switch 1 375000 warranty upto oct 2010

9 IBM TS 3100 Back up Device for Oracle 1 240000 warranty upto oct 2010

10 IBM SAN SwitchCONSOLE

FC SWITCH 1 325000 warranty upto oct 2010

11 IBM-LTO4 External Tape Drive 1 400000 warranty upto oct 2010

12 bacup Software TSM 5.4 software

380000 warranty upto oct 2010

DesktopsS.No. Description Type Quan

tity Estimatedcost Warranty Upto1 HCL Intel Core 2 Duo 2.80GHZ,

2GB Ram, 160GB HDD

21 30275 Warranty upto 2012

2 DELL Intel Core 2 Duo 2.53 GHZ,2GB Ram, 160GB HardDrive, DVD Drive

55 34000 Warranty up to 2011

3 WIPRO Intel Core2, 1.87 GHZ, 512MB Ram, 160 Hard Drive

156 28000 100 No- warranty up to26-09-2010 and 40 No -24-12-2010

4 HP Intel Core 2Duo 2.93GHZ,2Gb Ram,250 Gb HDD,DVD

1 36000 Warranty upto 2013

Total 233

Printers

S.No. Description Type Quantity Estimatedcost

Warranty Upto

1 Xerox workcentre 3428

54 27900 Warranty upto oct 2010

Total 54


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Annexure-III

List of MLLN / ISDN/Borad band/Wireless Links Details

List of 2Mbps Lines

S.No. Description Location

1 2Mbps Lines KHAIRATABAD TO PATANCHERU

2 2Mbps Lines KHAIRATABAD TO RAJ ENDRA NAGAR-Div Office

3 2Mbps Lines KHAIRATABAD TO CHANDA NAGAR-Div Office

4 2Mbps Lines KHAIRATABAD TO PUNJ AGUTTA

5 2Mbps Lines KHAIRATABAD TO CHINTAL

6 2Mbps Lines KHAIRATABAD TO BAGHLINGAPALLY

7 2Mbps Lines KHAIRATABAD TO BOGHULKUNTA

8 2Mbps Lines KHAIRATABAD TO D.D.COLONY

9 2Mbps Lines KHAIRATABAD TO CHILKALGUDA

10 2Mbps Lines KHAIRATABAD TO AMEERPET BOOSTER

11 2Mbps Lines KHAIRATABAD TO REDHILLS

12 2Mbps Lines KHAIRATABAD TO AMEERPET MCC

13 2Mbps Lines KHAIRATABAD TO GOSHAMAHAL

14 2Mbps Lines KHAIRATABAD TO NARAYANGUDA

15 2Mbps Lines KHAIRATABAD TO SANTHOSH NAGAR

16 2Mbps Lines KHAIRATABAD TO MISRI GUNJ

17 2Mbps Lines KHAIRATABAD TO BANJ ARA HILLS

18 2Mbps Lines KHAIRATABAD TO BANJ ARA SUMP

19 2Mbps Lines KHAIRATABAD TO SAINIKAPURI

20 2Mbps Lines KHAIRATABAD TO L.B.NAGAR21 2Mbps Lines KHAIRATABAD TO KUKATPALLY MAIN ROAD

22 2Mbps Lines KHAIRATABAD TO RAJ ENDRA NAGAR

23 2Mbps Lines KHAIRATABAD TO SERILINGAPALLY-Crm center

24 2Mbps Lines KHAIRATABAD TO AZAMPURA

25 2Mbps Lines KHAIRATABAD TO HINDI NAGAR

26 2Mbps Lines KHAIRATABAD TO HYDER NAGAR

27 2Mbps Lines KHAIRATABAD TO ALIABAD

28 2Mbps Lines KHAIRATABAD TO SHARADA NAGAR

29 2Mbps Lines KHAIRATABAD TO KAKATIYA NAGAR

30 2Mbps Lines KHAIRATABAD TO AMBERPET31 2Mbps Lines KHAIRATABAD End CHANNELISED E1 MLLN

32 2Mbps Lines KHAIRATABAD End CHANNELISED E1 DATA

List of 64 Kbps MLLN Lines


1 64 Kbps J UBLEE HILLS


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2 64 Kbps ASIF NAGAR

3 64 Kbps BALANAGAR

4 64 Kbps MOGHULPURA

5 64 Kbps PRAKASH NAGAR

6 64 Kbps CONTROL ROOM

7 64 Kbps MAREDPALLY

8 64 Kbps SR.NAGAR

9 64 Kbps MALAKPET

List of ISDN Lines


1 64Kbps /ISDN SHAPOORNAGAR

2 64Kbps /ISDN CHINTAL

3 64Kbps /ISDN D.D.COLONY

4 64Kbps /ISDN BANJ ARASUMP

5 64Kbps /ISDN TATTIKHANA

6 64Kbps /ISDN AMBERPET

7 64Kbps /ISDN J UBLEEHILLS

8 64Kbps /ISDN FATHENAGAR

9 64Kbps /ISDN AMEERPET BOOSTER

10 64Kbps /ISDN ASMANGADH

11 64Kbps /ISDN BELA -SULTAN SHAHI

12 64Kbps /ISDN MOGHULPURA

13 64Kbps /ISDN GULZAR HOUSE

14 64Kbps /ISDN AZAMPURA

15 64Kbps /ISDN MISRIGUNJ16 64Kbps /ISDN ALIABAD(DIV2-SD05)

17 64Kbps /ISDN SANTOSH NAGAR(DIV2)

18 64Kbps /ISDN MALAKPET

19 64Kbps /ISDN HINDINAGAR

20 64Kbps /ISDN BOGGULAKUNTA

21 64Kbps /ISDN TARNAKA

22 64Kbps /ISDN BAGLINGAMPALLY

23 64Kbps /ISDN PADMARAONAGAR

24 64Kbps /ISDN DOMALGUDA

25 64Kbps /ISDN KUKATPALLY26 64Kbps /ISDN CHILKALGUDA

27 64Kbps /ISDN ASHOKNAGAR

28 64Kbps /ISDN AUDAIAHNAGAR

29 64Kbps /ISDN CONTROLROOM

30 64Kbps /ISDN BOATSCLUB

31 64Kbps /ISDN HASMATHPET


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32 64Kbps /ISDN KUKATPALLY

33 64Kbps /ISDN SEETHAPHALMANDI

34 64Kbps /ISDN MOULALI

35 64Kbps /ISDN MOOSAPET

36 64Kbps /ISDN BANJ ARAHILLS

37 64Kbps /ISDN MADHAPUR

38 64Kbps /ISDN ASIFNAGAR

39 64Kbps /ISDN DILSUKHNAGAR

40 64Kbps /ISDN SAROOR NAGAR

41 64Kbps /ISDN AUTO NAGAR

42 64Kbps /ISDN MANGALGHAT

List of TATA PHOTON

Description Location

1 PHOTON VPN SHEIK PET

2 PHOTON VPN BOJ AGUTTA3 PHOTON VPN VIJ AYNAGAR COLONY

4 PHOTON VPN OSMANSAGAR

5 PHOTON VPN UPPAL

6 PHOTON VPN SR.NAGAR TANKER SEC

7 PHOTON VPN FATHENAGAR

8 PHOTON VPN YELLAREDDYGUDA

9 PHOTON VPN J AGADGIRGUTTA

10 PHOTON VPN MOULALI

11 PHOTON VPN ZIAGUDA

12 PHOTON VPN KARWAN

13 PHOTON VPN GOSHAMAHAL STORES

14 PHOTON VPN GODHE KI KABAR

15 PHOTON VPN MYSARAM

16 PHOTON VPN YAKUTPURA

17 PHOTON VPN VANASTHALIPURAM

18 PHOTON VPN BALAPUR

19 PHOTON VPN SHAHEBNAGAR

20 PHOTON VPN SAROORNAGAR

21 PHOTON VPN BAHADURPURA22 PHOTON VPN SHIVAM

23 PHOTON VPN VIGNANPURI

24 PHOTON VPN BHOIGUDA

25 PHOTON VPN SITHAPALMANDI

26 PHOTON VPN METTUGUDA

27 PHOTON VPN CHITAL


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28 PHOTON VPN THATIKHANNA

29 PHOTON VPN SPR HILLS

30 PHOTON VPN EDP

31 PHOTON VPN GOLCONDA

32 PHOTON VPN MADANNAPET33 PHOTON VPN MADHAPUR MOBILE VAN

34 PHOTON VPN ADDAGUTTA

35 PHOTON VPN LALAPET

36 PHOTON VPN GOWLIGUDA

37 PHOTON VPN AUTONAGAR

38 PHOTON VPN MINARDEV PALLY

39 PHOTON VPN OLD MALLEPALLY

40 PHOTON VPN SAINAIKPURI

41 PHOTON VPN ALWAL

List of Wireless LocationsDescription Location

1 Wireless Cisco CONTROL ROOM

2 Wireless Cisco LB.NAGAR

3 Wireless Cisco ERRAGADDA

4 Wireless Cisco S.R.NAGAR

5 Wireless Cisco GOSHAMAHAL

6 Wireless Cisco MAREDPALLY

7 Wireless Cisco KUKATPALLY

8 Wireless Cisco NARAYAN GUDA

9 Rucks 7731 SECRETARIAT10 Wireless Cisco RED HILLS

List of BSNL Broad Band Locations

Description Location

1 256 Kbps ASHOK NAGAR

2 256 Kbps RAMANTH PUR

3 256 Kbps HASMATHPET

4 256 Kbps BELA COLONY

5 256 Kbps DOMALGUDA

6 256 Kbps BARK PURA

7 256 Kbps SHAPOOR NAGAR

8 256 Kbps HYDER NAGAR STORES

9 256 Kbps SANTHOSH NAGAR

10 256 Kbps SARDANAGAR

11 256 Kbps CHINTAL

12 256 Kbps PRAKASH NAGAR

13 256 Kbps FILTER BEDS


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14 256 Kbps D.D .COLONY

15 256 Kbps BALANAGAR

16 256 Kbps ASMANGADH

17 256 Kbps BOATS CLUB

18 256 Kbps S.R. NAGAR

INTERNET LEASED LINE

Slno. Location Speed/Type

1KHAIRATABADONE END 2 Mbps-MLLN(BSNL)

2KHAIRATABADONE END 2 Mbps(TATA)

DISATER RECOVERY SITE (DR SITE) (10MBPS Link)

Slno. Location Advice No.

1

KHAIRATABAD TOSECRETARAIT D-Block Datacenter

ISDN PRI


1 KHAIRATABAD BSNL- PRI - 2NO'S

1 KHAIRATABAD TATA- PRI


1 KHIARATABAD 8 MBPS DATA LINE (TATA)


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Annexure IV

Model Call reports

Sl. No. Descript ion Remarks

1 Problem reported by

2 Call reporting date and time3 Problem Description

4 Call attended date and time

5 Call status

6 Call closing date and time

7 Remarks of engineer

8 Remarks of Departmentofficials

9 Call status


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Annexure-V

Duties of Facility Management staff

Database Admin istrator Descripti on of Duties

1. Installing and Upgrading Oracle Server.

2. Migrate across the OS platforms (Windows to Windows, Windows to AIX)

3. Managing Physical and Logical Structure of Database.

4. Implemented and enforcing Database Security, by implementing auditingon database.

5. Plan and Implement Backup and Recovery strategy.

6. Developed and scheduled scripts to automate backups.

7. Recovery of accidentally dropped tables. Reorganization of tables andindexes.

8. Managing table spaces issues like creating, adding space etc.

9. Managing Control files like tracing to physical locations and tracingbackups to overcome time base recovery.

10. Monitoring CPU utilization with performance hitting process.

11. Generating stats pack report to monitor the performance, and takes thesteps to improve the performance of the database.

12. Taking necessary steps to resolve the problems like busy buffer waits,scattered reads and sequential reads.

13. Check Alert Log file for any errors and taken the steps to resolve them.

14. Monitoring events such as table space full and Database up and down.

15. Rebuilding the indexes to avoid the fragmentations after continuesupdating.

16. User maintenance like creating users, changing the password grantingthe roles, privileges etc.

17. Providing test database to application people to develop and test thereapplications by frequently refresh it with production database.

18. Monitoring the Month end activity (Which is scheduled to execute at lastnight of every month) to complete successfully.

19. Gathering statistics at non working hours to improve the performance.

20. Scheduled scripts to get alerts on mobile like status of backup, anyerrors in alert log file.

21. Taking backup of cold backup, archives and control file on ex boot(Storage device).

22. Installing oracle software and configuring network connectivity for theapplications at application servers.

23. For new applications creating users and providing the requiredstructure.

24. Checking the mount points at OS level to check space issues.

25. Compressing archive files before taking the backup to reduce therequired space.

26. Mounting folders of windows server on Aix box for uploading therevenue files in production database.


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27. Upgrade test server from oracle9i to oracle10g to test the applicationson 10g before upgrading production database.

28. Checking the background process creating by the application withLOCAL=NO to avoid creation of defunct process at Aix box.

29. Scheduling and monitoring dsmc scheduler to move the backup everynight.

Server Adminis trator Description of Duties

AIX, HACMP, TSM, STORAGE ACTIVITIES

1. Check the AIX Server Status, CPU, Disk Space and Processes.

2. Check the Cluster Status on both the P5 Servers.

3. Check the Tsm services on both the P5 Servers.

4. Check the error logs on both the P5 servers

5. Check the status of the tsm 3100

6. Check the Storage Controllers status.

7. Check the SAN connectivity on san switch.

8. Check the available free space on tape library

9. Scratch the cartridges for Space.

10. Run diagnostics on P5 servers.

11. Monitor the file systems Size.

12. Monitor the CIFS on active node.

13. Installation of AIX, increasing and decreasing the file system, creatingVGS,

LVS, FS, CIFS, patching, upgrading ML, Installing SPs and CSPs.

14. Scheduling backups for oracle on tsm.

15. Creating file systems as per DBA requirement.

16. Creating host groups, luns and mapping luns to desired host group onStorage.

17. Adding pvs to cluster resource group.

18. Check the status of mapped luns on both the P5 servers.

19. Adding the cartridges to tsm.

20. Check the tsm backup scheduled service status on active node.

WINDOWS ACTIVITIES

1. Installing, configuring, the windows 2003 and windows 2000 servers.

2. Installing, configuring ADS, DNS, DHCP servers.

3. Migrating DC, ADC, DNS, DHCP from standalone servers to rack IBM X-3650.

4. Check the both DC and ADC servers status and event logs.

5. Installing and configuring the ISA 2000.

6. Publish the website and mail server.

4. Check the proxy utilization.

5. Installing, configuring the MacAfee Antivirus and schedule daily updatesfor all

clients and all servers.


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6. Schedule updates for antivirus server.

7. Check All SQL 2005 servers services and schedule sql backups.

8. Schedule DC, ADC, EXCHANGE servers backup.

9. Schedule file servers backup.

10. Daily Check all the servers backup status.

11. Creating mail IDs for new mail users on exchange.

12. Creating and resetting the user passwords.

13. Applying new group policies for clients.

14. Configuring remote and routing access for ELOAD application Servers.

15. Installing and configuring IIS for Co-options applications.

16. Installing and configuring terminal servers for remote clients.

17. Installing and configuring Ex server for accounts.

18. Creating ex user name, password and assigning permissions as peruser requirement.

19. Monitor the network traffic on router.

20. Check all the applications status like cash counter, revenue, mcc, mis.

21. Check the Eload services on both tanker and collection applications

22. Installing and configuring WSUS and checking updates and deployrequired updates

for all windows servers as well as all desktops.

FM/ Network Engineers Description of Duties

1.Daily check the network related issues.

2. Implementing, monitoring and maintenance of local and wide area

networks that typically link to numerous computer platforms3. Installation, configuration, administration and troubleshooting ofLAN/WAN infrastructure.

4. Monitoring of Cisco routers/Switches/ Firewall

5.Troubleshooting Customer specific Networks issues.

6.Trouble shooting of Lines connected to various locations of HMWSSB

7.Installing and configuring Tata VPN connections at section offices.

8.Cordinating with BSNL in trouble shooting the Optical Fibre issues

9.Trouble shooting and configuring channalised E1 circuits

10.Giving proper guidance for Upgrading network.

11. Cordinating with ISP providers in comissioning of new lines

12.Configuring port allocations in the Firewall

13. Install, configure, maintain, and troubleshoot network equipment suchas switches and cables

14.Verify that peripherals are working properly, Quickly arrange repair forhardware in occasion of hardware failure


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Desktop Engineers Description of Duties

1. Assisting office workers with their computer desktop systems

2. Providing computer support services both for software and hardware for

an organizations employees3. Testing of computers and ensuring that computer systems arefunctioning properly.

4. Physical setting up of computers and software system installation forvarious computer applications and programs

5. Identifying and solving any problems that affect computer operatingsystems

6. Discussing with individual staff members who work on the computerswhat the problems is in order to figure out how to help solve the problem.Individual assessments of computer systems to identify the problem(s)

7. Help in examination of network servers equipment and maintenance

8. Maintenance of networking systems

9. Maintenance and upgrading of computer systems or offeringrecommendations on upgrades needed

10. Networking and connecting computers within the same organization toenhance communication

11. Training staff and orienting them on how to use computer hardware andsoftware systems

12. Troubleshooting routine problems and maintenance of servers

13. Carrying out other duties as you may be requested by management

14. Maintaining other computer peripheral devices such as printers andsolving printing problems if they arise

tcal final hmwssb 2010

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