www.townandcountry.org • 701.852.2018 • Federally Insured by NCUAOctober 2017Town & Country Credit Union was selected as one of the recipients of the 2016 Director’s Award from the U.S. Small Business Administration (SBA) North Dakota District Office.

Pictured L to R: Kevin Fitz, VP Business Lending, Bianca Schleske, Business Loan Assistant, Matt Tedrick, Business Credit Analyst, Josh Fevig, Business Credit Analyst, Liz Johnson, Lead Business Loan Assistant, Shawna Johnson, Business Loan Assistant and Jake Klobuchar, Business Loan Officer.

“Building Trusted Financial Relationships Through Personalized Service.”

Debit / ATM Card Notice:

Effective April 1, 2018 TCCU members will be charged a fee for using ATMs on the Co-op Network. Members will continue to receive fee free transactions at ATMs on the MoneyPass network.

The Board of Directors of Town & Country Credit Union is pleased to announce the appointment of Jeremiah Kossen of Grand Rapids, Michigan as the Credit Union’s new President and CEO.

Jeremiah is a seasoned credit union executive, with his entire working career spent within the financial services industry. He started his career with the Comptroller of the Currency (OCC) and several years later he transitioned to the National Credit Union Administration. For the past decade, Jeremiah has been at Lake Michigan Credit Union in various senior management positions: Chief Risk Officer/Senior Vice President; Vice President of Operations; and Director of Audit. He most recently served as Chief Operating Officer where he played

a vital leadership role in the success of the Credit Union.

Jeremiah holds a Bachelor of Science degree in Political Science/Pre-Law from Michigan State University, East Lansing, MI, and a Master of Business Administration Emphasis in Finance (MBA) degree from Wayne State University, Detroit, MI. He also holds a diploma with High Honors from the Credit Union National Association’s (CUNA) Management School – University of Wisconsin, Madison, WI.

Jeremiah and his wife Beckie have two sons; Sam and Zach. They are residing in Minot, ND, with Jeremiah’s office being located in the main Minot Credit Union office at 615 South Broadway.

TCCU Welcomes new CEO/President

Trevor Keney has been promoted to Senior Vice President, Chief Retail Officer. Keney joined Town & Country Credit Union in 2015 as Vice President Business Development. He has 15 years of experience in the financial industry with eight years of management experience. A native of Bismarck, Keney is a graduate of Minnesota State University

Moorhead. As an active member of the Fargo community he is a Chamber Ambassador, Youth Soccer and Baseball coach and a volunteer with the Moorhead Marlins swim team. As SVP, Chief Retail Officer, Keney will oversee all retail functions including consumer loans, home equity loans, mortgages, deposit and time accounts as well as business development.

tccu announces New Hires & promotions

Kalli Schell has been promoted to Senior Vice President, Chief Operations Officer. Schell has been employed at Town & Country Credit Union for 17 years and is originally from Watford City. She began her career at the credit union as a teller, worked in the loan processing division and was later promoted to Vice President, Loan Servicing. In her new

role she will be responsible for the coordination of all lending operation functions, work methods and flow throughout the organization. She is also responsible for providing operations support, guidance and process improvement.

Mikki Kremer has been promoted to Vice President, Human Resources. Kremer joined Town & Country in 2013, as an HR Specialist, and is a Minot native. As a human resources professional, Kremer has earned the designation of Senior Professional in Human Resources as well as becoming certified by the Society for Human Resources Management as a Senior Certified Professional. From the Credit Union National Association she has been designated a Human Resources Compliance Professional. As the Vice President, Human Resources, she will be responsible for all aspects of the human resources department including learning and development at the credit union.

Angela Juarez has been promoted to Business Analyst. Juarez began working at Town & Country Credit Union in 2013 as a Loan Servicing Associate. She has worked in the financial services industry for ten years and is originally from Velva. As the credit union’s business analyst she will be responsible for helping users and technical staff ensure information systems are fully, effectively and efficiently utilized. She’ll be responsible for working with users and staff while providing assistance in needs assessment and identification and implementation of information systems.

Adam Silbernagel has been promoted to Senior Vice President, Chief Information Officer. Originally from West Fargo, Silbernagel graduated from Minnesota State University Moorhead with a B.S. in Finance. He began working at the credit union, in 2004, as a teller and later worked in loan processing, then operations. He most recently served as Vice President, Information Technology. In his new role, he will work to establish the vision, strategy, roadmap, programs, related policies and management controls for the organization’s information technology and facilities.

Stephanie Silverthorn has been promoted to Human Resources Generalist. Originally from Minot, Silverthorn joined Town & Country Credit Union in 2014 as Executive Admin and HR Coordinator. She has more than six years of HR experience, is graduate of Minot State University and has recently earned the designation of

Certified Professional from the Society for Human Resource Management. In her new role she will assist in managing daily activities related to all aspects of human resources including recruitment and staffing, benefits administration, employee relations, record keeping and regulatory compliance.

Holiday Hours:Thanksgiving

Thursday, November 23Offices Closed

ChristmaS DAY Monday, December 25

Offices Closed

New Year’s DayMonday, January 1

Offices Closed

Elizabeth Schulz has been promoted to VP Retail Manager of the Fargo market. Schulz joined Town & Country Credit Union in 2014 as a Financial Services Officer and Branch Manager in West Fargo. Originally from Wahpeton, ND, Schulz holds a degree in Finance with a minor in Economics from Minnesota State University Moorhead. In her new role, she will be responsible for all aspects of regional consumer lending and deposit activities, member services and branch operations.

Carrie Lick has been hired as a Financial Services Officer and Branch Manager of the Town & Country Credit Union West Fargo office. Lick is a graduate of the Dakota School of Banking and holds a degree in Banking and Finance from North Dakota College of Science. She has twenty years of experience in the financial services industry

and in her new position she will be providing personalized financial services for members through consumer loans, home equity, residential lot loans as well as VISA’s and deposit products such as IRA’s, savings and checking accounts.

Darrell Olson, retired on September 30, 2017, after 14 years of service at Town & Country Credit Union, with the last ten serving as President and CEO.

Under his leadership, the Credit Union grew in assets from $169 million to $395 million and membership in the credit union increased by 40%. Additionally, three new branches were opened and capital grew from $18 million to $63 million. We are indebted to his vision and commitment for helping us to grow and to position ourselves to care for our members’ needs well into the future.Olson has long been a strong advocate for both the credit union industry and North Dakota communities, serving on the Credit Union Association of the Dakotas (CUAD) Board of Directors and also serving on the CUAD ND Governmental Affairs Committee. He has also served on the Minot Area Development Corporation board since 2012, recently serving as the Board Chair.

Please join us in wishing Darrell farewell and thanks for his leadership and contributions to Town & Country Credit Union and the community.

Let’s find a health plan that works for you.

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Now offering the most trusted name in health insurance:

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Keith Hanson, Town & Country Insurance 701-420-6650 (office) 701-441-1910 (cell) khanson@tandcinsurance.org615 South Broadway, Suite 204, Minot, ND 58701 tandcinsurance.org

Keith Hanson is an independent agent for Blue Cross Blue Shield of North Dakota.

Suggested Minimum

Donation of $1

All funds will be donated to the Credit Union Foundation of the Dakotas to support children’s

charities, community needs and financial education.

Be aCU HERO!CU HERO!

Donate

$1Today

The Credit Union Foundation of the Dakotas is part of the National

Credit Union Foundation.

The election for the volunteer Board of Directors is conducted by electronic ballot, mail ballot and telephone ballot prior to the meeting. There will be no nominations for Board of Directors from the floor during the annual meeting. Terms expiring this year include Jerry Hatlestad of Fargo and Randy Arneson of Minot. These board positions can only be filled by a Minot member and a Fargo member. If you are interested in running for a board position you must contact a member of the nominating committee by Monday, November 6, 2017. The 2018 nominating committee:

Kathy Holte - Minot 701-626-1229Jim Folden - Minot 701-833-5835

Marlow Nash - Fargo 701-640-3222In the January 2018 newsletter members will receive a notice of balloting stating the names and biographical information

of candidates. There will also be information stating specific instructions to vote by electronic ballot, mail ballot and telephone ballot. Nominees by petition are required to submit to the Secretary a statement of qualification and biographical data with a petition signed by one hundred members by Friday, February 2, 2018. Qualifications and biographical data will only be included on the requested mail ballot or online at the electronic voting website.Members may not vote by proxy, but a member other than an actual person (a business or organization) may vote through an agent designated in writing. A trustee, or other person acting in a representative capacity, may not vote.If you have questions about the annual meeting or voting process, please call or stop in to any location and we will be happy to help you.

2018 Board of Directors Election

October 2-6: Rodeo Week in MinotStop in for our auction benefiting Tough Enough to Wear Pink. Purchase raffle tickets to put in a drawing for the exact item you would like to win. Everyone has a chance to win and you don’t have to keep checking back on the bid!

Join us Thursday, October 5th for a Tough Enough to Wear Pink Party. Get a Taco in a Bag lunch for $5 from 11am to 1pm.

October 9: $mrtz @ Minot State UniversityA free one-day financial literacy event for high school seniors that helps prepare them for life in the real world. Call Shannon at 701-420-6719 for details.

October 19:International Credit Union DayVisit any location for treats and coffee during our open house.

October 31:Trick or TreatingStop by any location for trick or treating and Halloween fun!

November 1: $mrtz @ the FargodomeA free one-day financial literacy event for high school seniors that helps prepare them for life in the real world. Call Tera at 701-365-1795 for details.

December 14:Pee Wee Santa Party 9:30am - 11:30pm Kids are invited to stop by our 52nd Avenue and Minot offices to meet Santa and make crafts.

Holiday Open HouseStop by any location for holiday treats, coffee and cider!

upcoming events

MADE CLEARMedicare

Topics Covered Will Include:• Information on Medicare Parts A, B, C and D• Key Medicare Terms: Donut Hole, HMO, PPO, Coinsurance, and more• Question & Answer Session

Attend one of these FREE educational events presented by Keith Hanson, an Agent with Town & Country Insurance Agency.

2pm - 3pm October 4 | October 11

For more information go to www.townandcountry.org/medicare-eventRSVP to Lori at 420-6700

Four Town & Country Credit Union employees have successfully passed the required exams and earned the designation of Certified Credit Union Financial Counselor (CCUFC). The newly designated CCUFC’s include: Lisa Lysne, Financial Services Officer; Claudie Selzler, Financial Services Officer; Laura Bryant, Member Services Supervisor; and Karna Taft, VP Business Development.

The training and coursework completed by Lisa, Claudie, Laura and Karna has provided them with the knowledge to confidently guide members through financial situations, ultimately helping members reach their financial goals. “Our mission is to build trusted financial relationships through personalized service. Trained financial counselors, that can provide members with financial expertise, is key to fulfilling that mission,” commented Darrell Olson, President and CEO.

The credit union will now have seven employees who have earned the CCUFC designation. “Having employees who are Certified Credit Union Financial Counselors reaffirms our commitment to helping members gain control of their financial future.” Olson added.

The Certified Credit Union Financial Counselor designation is provided by the Credit Union National Association (CUNA) Financial Counseling Certification Program (FiCEP).

Town & Country Credit Union Staff Earn Certifications

Stephanie Silverthorn, Human Resources Generalist, at Town & Country Credit Union has earned the designation of Certified Professional from the Society for Human Resource Management (SHRM). The Certified Professional credential recognizes recipients as experts and leaders in the field of human resource management. A Minot native and Minot State University graduate, Silverthorn has been employed at Town & Country since 2014 and has six years of experience in human resources.

We were excited to present a check for $3,000 to the Fargo Metro Baseball Association, Post #400! Their organization helped serve lunch to our members in August during our member appreciation week.

Pictured from left to right: Accepting the donation from Post Legion Baseball #400; Kevin Kidder and Jeff Gould. Presenting the check from Town & Country Credit Union; Trevor Keney and Elizabeth Schulz.

Town & Country partners with FMBA, Post #400

Pictured L to R: Lisa Lysne, Claudie Selzler, Laura Bryant, and Karna Taft.