8/2/2019 Tcs Hitech Brochure Product-Training 110509A

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In an industry that is epitomized by frequent cycles of product innovation and obsolescence, you need to

effectively manage new product information and updates on a continuous basis. As High Tech organizations

upgrade products and develop newer lines, their training organizations struggle to train sales personnel andkeep customers adequately informed.

 TCS’ well designed Product Training Solution can empower both your employees and customers to gain just-

in-time product-related information. It can reinforce your product’s sales efforts and improve the performance

of your sales force. You can make the shift from static learning to a more dynamic culture of contextual

information dissemination that is easy to use and makes learning enjoyable and relevant. An online learning

environment using Web 2.0 technologies for effective, multi-modal, on-demand learning can result in

improved sales, enhanced customer satisfaction and a consequent increase in revenue.

Overview

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 TCS’ Product Training Solution innovatively integrates learning

content with state-of-the-art technology to enable a holistic

learning experience. We help you deliver a user-friendly and

effective learning environment customized for a diverse audience.

Your employees and customers get greater flexibility in opting for

learning and information modes of their choice.

With TCS’ Product Training Solution, you can:

Choose the modes of learning that are best suited for each

audience profile – customers, sales teams, and technical support

people

Rapidly build high-quality custom content for the various modes

of delivery

Equip your sales personnel continually with on-demand,

contextual, product-specific information, so that they can close

deals faster and with confidence

Offer timely, product-related technical support to sales

Use multiple media to educate customers and enable them to

effectively deploy new product features

Provide remote helpdesk services

Cater to geographically dispersed audiences throughmulti-lingual content support

Product Training SolutionHiTech

We help you design your training content so that it is instructionally

effective and is built rapidly to satisfy your quick-to-market priorities.

 The different learning and information needs of the sales force and

your customers are considered while designing the learning

interfaces, content flow, and delivery modes.

 The offering solution comprises the following three distinct phases of 

learning that enable you to structure your training programs and

cater to the specific requirements of different users:

Pre-learning communication through emails and webinars orient

users to the learning content.

 The main learning phase offers online content in multiple formats,

through multiple modes ranging from product simulations,

scenario-based learning, online assessments to case studies.

Post-learning reinforcement and support ensures periodic

application of learned content and product updates through

blogs, wikis, and RSS feed. Users can also avail product support

through the Skype™ Voice over Internet application clinic.

 This holistic learning approach facilitates an environment of 

interactive communication, thereby ensuring an enriching learning

experience.

Our Offerings

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www.tcs.com

All content / information present here is the exclusive property of Tata Consultancy Services

Limited (TCS). The content / information contained here is correct at the time of publishing.

No material from here may be copied, modified, reproduced, republished, uploaded, transmitted,

posted or distributed in any form without prior written permission from TCS. Unauthorized use of 

the content / information appearing here may violate copyright, trademark and other applicable

laws, and could result in criminal or civil penalties.

Copyright © 2009 Tata Consultancy Services Limited

 To know more about TCS’ Product Training solution, write in to us atcontact HiTech.Marketing@tcs.com

Benefits

Why TCS

 TCS’ Product Training Solution focuses on making smart use of 

technology and instructional design principles to help learners

retain product information effectively. It provides the following

benefits:

Knowledge-driven empowerment for sales personnel to offer

the right products to customers

Knowledge-driven empowerment for customers to make

informed product decisions

An overall more satisfying experience with your products

thereby building product loyalty

From guided simulations and interactive demonstrations to usermanuals and refresher guides, TCS uses varied learning aids to help

your organization meet its products-related learning goals. We

provide customized product training solutions, which leverage our:

Ability to rapidly develop media-rich, interactive, easily

accessible, SCORM/AICC compliant, custom content in multiple

languages.

Experience in building content for varied modes of instruction

such as, classroom, online, blended, synchronous and

asynchronous.

Competency on a wide range of technology platforms, enabling

us to offer subject matter expertise for content creation basedon these technologies.

eLearning Center of Excellence, which is dedicated to providing

High Tech companies the right solutions aligned to their

business requirements.

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About Tata Consultancy Services (TCS)

 Tata Consultancy Services is an IT services, business solutions and

outsourcing organization that delivers real results to global

businesses, ensuring a level of certainty no other firm can match.

 TCS offers a consulting-led, integrated portfolio of IT and IT-enabledservices delivered through its unique Global Network Delivery

 TMModel , recognized as the benchmark of excellence in software

development.

A part of the Tata Group, India’s largest industrial conglomerate,

 TCS has over 143,000 of the world's best trained IT consultants in

42 countries. The company generated consolidated revenues of 

US $6 billion for fiscal year ended 31 March 2009 and is listed on

the National Stock Exchange and Bombay Stock Exchange in India.

For more information, visit us at www.tcs.com.

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Overview of TCS’ Product Training Solution

Pre-Learning Communication?Email?Webinar

Product Training Modes?

?Online Assessments?Scenario-based Learning?Case Studies?Virtual Classrooms

SimulationsPost-Learning Reinforcementand Support?

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Wiki?Blog?Skype Clinic

RSS Feed