3

TE is the Manufacturing Division of Transnet focused on product development & deployment

TE summary and overlay within Transnet

1 SOC – State Owned CompanySOURCE: Team analysis

NationalPortsAuthority

FreightRail

PortTerminals Pipelines

TransnetSOC1TransnetSOC1

Product Manufacturing:ManufactureAssemblyRebuildRefurbishmentUpgrades & ConversionsMaintenance & Service

SA National MaritimeAuthority:

Responsible for thesafe, efficient andeffective managementof South African Ports

Port Terminals Operator:Monitoring andexecuting port terminaloperations within SouthAfrican Ports

SA Rail Line & FreightOperator:

Rail Operatorresponsible for railfreight logistic solutionsServe the mining,manufacturing andindustrial sectors

Oil & Gas PipelineOperator:

Transportation ofpetroleum and gasproducts via a pipelinenetwork within SouthAfrica

TransnetEngineering

TE began its journey in 1860, and is currently a leading Transnet Engineering & Manufacturing firm

4

TE journey to date

SOURCE: Team analysis

REVENUER15.bn

DEPOTS132

EMPLOYEES~13,0001

ASSET VALUER8.4bn

FACTORIES6

BUSINESSES9

TE Today (2011)...

Coach Business Wagon BusinessLocomotiveBusiness

FoundryBusiness

AuxiliaryBusiness

Rotating MachineBusiness

PortBusiness

Rolling StockEquipment Business

WheelBusiness

1850 200919161892 1990 1994

First railway in SouthAfrica established –Natal RailwayCompany

South AfricanRailways andHarbours was bornunder the Union ofSA

Transwerk brandedas a separate entitywithin Transnet

Links betweenvarious RailwayCompanies startedto develop

SA infra-structuremanagement becamea company entity,and Transnet wasborn

Transnet rebrandingand structuringcompleted –Transwerk becameTE

First locomotivearrived in SA –beginning of TE

Arrival of the first trainat Johannesburg fromCape Town viaBloemfontein

TE produces theworlds mostadvanced health train(Phelopepa 1)

TE partners with leadinginternational OEM’s tocreate world classproducts for Africa

Official opening of thefirst public railway inSouth Africa, fromPoint to Durban

5

TE offers 9 Core Businesses supplying complete products to component level products

TE’s product offerings

SOURCE: Team analysis

Locomotive Business Wagon Business Coach Business

Port Business Wheel Business Rolling Stock Equipment Business

Rotating Machine Business Auxiliary Business Foundry Business

PI / XI

Our Landscape

CRM

ECC6

SAP MII

SRM

PPM

non-SAP

Solution Manager

External

SAP TM

Solutionmanager

7.0

Solutionmanager

7.1Servicepack 11

Solutionmanager

7.2

Our Journey

• Limited TechnicalMonitoring

• CHARM (ECC6)• Limited ITSM

• Full TechnicalMonitoring

• CHARM• ITSM (ICT)• Limited Incident

Management

• RCA• cCTS+• ARIS & HP QC• PI/XI Monitoring• Project

Management

• Business ProcessMonitoring

• Job scheduleManagement

• EHP Scope andEffort Analyser

Lessons Learnt - Ownership

• Champion must put together a Solution Manager roadmap• Known ,understood and embraced

• Functional Ownership to be agreed upon before execution• Passionate about Solution manager

• Functional owners must be appointed and take active role in selling• e.g CHARM, ITSM

Solution ManagerChampion

CHARM OwnerTechnicalMonitoring Owner ITSM Owner

Half thebattle is won

Lessons Learnt - Other

• Understand business processes

• Skilled in house people for post go live support• functional & technical

• Effective change management

• Solution Manager is not “by-the-way”

• Solution Manager is a Business Tool

The Transnet Engineering Center of Excellence

Require-ments

Design

Buildand test

Deploy

Operate

Optimise

SingleSourceof theTruth

Configuration management

Configuration

Test managementTesting

BPCA

Training management

SPP/WPB

Transport management

CTS+/cCTS

Business process operations

BPMON

Portfolio and projectmanagement

cProject (PPM)

Incident, problem and requestfor change

ITSM CHARM

Applications operationsITIM

Run SAP like afactory

Build SAP like afactory

Design managementSDA RBPD

Road map Businessblueprint

Power Designer

Innovation Control CenterInnovation Control CenterOperations Control CenterOperations Control Center

Supporting FunctionsSupporting Functions

cCTS infrastructure

ERP Landscape

Portal Landscape

PI Landscape

DEVCluster

ERD

EPD

PID

QACluster

PRDCluster

ERQ

EPQ

PIQ

ERP

EPP

PIP

Transports:• Transport routes are defined

between clusters

• Collections are transportedbetween clusters

TransportRequest

epa

TransportRequest

tpz

TransportRequest

ABAPobjects

TransportCollection

This is the current state of planning and may be changed by SAP at any time.

Future of Solution Manager Service Pack 10 : New Central CTSInfrastructure

SP10

• CTS – Change Transport System (ABAPbased), 1992

• CTS+ – Non Abap transports, 2007• cCTS – Cluster transports, 2013